CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
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Plaza del Arco Express
Monterrey · Mexico
Av. Fco. I. Madero #309 Pte.View location
6.6/10Good394 Reviews
Cleanliness6.6/10 6.6
Service6.8/10 6.8
Comfort6.2/10 6.2
Condition6.0/10 6.0
Neighborhood6.8/10 6.8
Amenities6.0/10 6.0
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Plaza del Arco Express
This pleasant hotel is located in the leisure district of Monterrey. The city centre is 10 km away and is easily reached by car.
Close to the centre are a wide range of shopping facilities, as well as various restaurants, pubs, bars, cafes and a wide range of leisure activities and a fun nightlife. The inviting beach by the turquoise-blue sea is 50 km away.
Opened in 2003, the hotel is spread over 7 floors with 16 single rooms and 58 double rooms. The hotel offers its guests a foyer with a 24-hour reception desk, a bar and an air-conditioned restaurant.
Furthermore, there is an Internet terminal, laundry and room services as well as a car park and a garage. The modern rooms are equipped with an en suite bath/shower/toilet, a direct dial telephone, Internet access and central heating.
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The nearest golf course is approximately 7 km away and offers sports enthusiasts a great opportunity to relax. It can easily be reached by car.
With a stay at Hotel Plaza del Arco Express, you'll be centrally located in Monterrey, within a 5-minute drive of Fundidora Park and Macroplaza. This hotel is 2 mi (3.2 km) from Arena Monterrey and 5.7 mi (9.1 km) from Estadio BBVA.
Make yourself at home in one of the 77 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided on request.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Popular amenities
Free WiFi
Concierge
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No alcohol served onsite
Events/parties not allowed
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 50
Pet max weight (per pet) in lb is 110
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not served at this property.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 8:00 AM. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Pet deposit: MXN 500 per night
- Pet fee: MXN 300 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Spanish
Nearby attractions
Alameda
1.2 km / 0.7 mi
Mexican Professional Baseball Hall of Fame
1.3 km / 0.8 mi
Cervecería Cuauhtémoc
1.3 km / 0.8 mi
Iglesia Sagrado Corazon de Jesus
1.9 km / 1.2 mi
Plaza 400 Años & Around
1.9 km / 1.2 mi
Antiguo Palacio Federal
1.9 km / 1.2 mi
Explanada de los Heroes
2.1 km / 1.3 mi
Plaza Mexico
2.2 km / 1.3 mi
Escenario GNP Seguros
2.2 km / 1.4 mi
Basilica Parroquia La Purisima
2.2 km / 1.4 mi
Santa Lucia Riverwalk
2.2 km / 1.4 mi
Liverpool
2.3 km / 1.4 mi
Auditorium Pabellón M
2.3 km / 1.4 mi
Museo de Historia Mexicana
2.3 km / 1.4 mi
Museo del Noreste
2.4 km / 1.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 140
- Number of floors (main building): 7
- Single rooms: 16
- Double rooms: 58
- hotel
- MasterCard
- Visa
- Beach
- Golf course
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 17 more facilities & services
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry service
- 24-hour security
- Air conditioning in public areas
- Lift access
- Terrace
- Luggage room
- Restaurant
- Non-smoking area
- Conference room
- Meeting room
- Breakfast
- Continental breakfast
- Children get free accommodation, meals payable on the spot
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room ONE BEDRoom • ONE BEDROO.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
Room ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DELUXE TWO DOUBLE BEDSJUNIOR SUITE • DELUXE TWO DOUBLE BEDSJSU.2D-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
JUNIOR SUITE DELUXE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE ONE BEDJUNIOR SUITE • ONE BEDJSU.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
JUNIOR SUITE ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
Room DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
SINGLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 35 m²DBL.ST
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
- Balcony
- Central heating
- Centrally regulated air conditioning
- TV
- Direct dial telephone
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Wi-fi
- Wheelchair-accessible
- Balcony
- Central heating
- Centrally regulated air conditioning
- TV
- Direct dial telephone
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
QUADRUPLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXE TWO BEDSSINGLE • DELUXE TWO BEDSSGL.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
SINGLE DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
JUNIOR SUITE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: JSU.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza del Arco Express
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Plaza del Arco Express
100
reviews shown
Jaime
Room was less the average, pillows were nasty with visible accumulated stains of saliva, sweat, who knows?, one of two bath towels the same with stains, only one of three outlets worked and was near the lavatory, and they wanted a deposit in order to use the tv remote control. Such an unpleasant stay!!!!
Antonio
I would never recommend this stay to anyone. The pictures portrayed are nothing like what the actual place looks like. The “City View” is abysmal, nothing but dirty streets and a KFC in front of a rundown terrace and windows that don’t even open. As you arrive you immediately feel unsafe in the area, no on site parking, no anything this place is horrible and the fact that they make it non refundable says a lot. They know they are scamming people with lies and I regret ever giving this place a chance because I was deceived by the photos they portray the place to be. Completely unsatisfied and again nothing but regret after booking this stay and having them waste my money.
Fermin
The staff was rude. Requested I leave a deposit of 200 pesos for a tv remote. They would hand guests towels as they registered. Too many rules and restrictions. Outside the hotel it is an absolute mess. Homeless everywhere. Cardboard and trash scattered everywhere. The ONLY positive thing was that I slept good because I was on the 5th floor. Away from the noise.
Adrian
:-)
Thelma Guadalupe
Very nice staff, nice location very close to basically everything, definitely coming back again
Laura
the buffet breakfast was more than expected for the affordable price, clean and safe hotel, small room but all I needed was there to rest and continue my trip. friendly and helpful staff .
Dulce
No es para nada como muestra en las imágenes, la zona está súper peligrosa, no puedes salir a la calle sin miedo a que te asalten, el comedor está sucio, la verdad no lo recomiendo para nada
Roberto
Muy buena mi estancia
Israel
Me corrieron antes de la hora que dicen sus políticas , según el Chek out es a las 13:00 hrs. y a las 12:00 me sacaron. Por otra parte, la terraza nunca la quisieron abrir disque por qué había pasado algo en el evento de Pal Norte. Las habitaciones huelen mucho a humedad y no están bien iluminadas.
Consuelo
First of all if your not going to hold a reservation till at least 10pm then why even offer reserve now, pay later. I got there around 7:29pm to find out I was suppose to be there by 6pm to pay and not loose my reservation. These people did not care if you were out of luck and having to scramble for a place to sleep late at night. They didnt try to find an alternative. Never had that experience...
Juana
They canceled my reservations without notice and over charge me for 2 days stay
Heather
Very nice, extremely friendly, but unable to ever get full
breakfast, they stated it was for other customers only.
breakfast, they stated it was for other customers only.
Heather
Solo cafe y pan por la desayuno
Pamela
Is clean but it is not the same as it shows in the photos, the furniture is very old
Penelope
Worst customer service
This was an emergency booking, and unfortunately my overall experience, mainly due to the receptionist/front desk personnel made it a complete nightmare. She made it a point to be rude and unprofessional. Horrible customer service.
Verified traveler
This is a place where the Federal Police stays...you shouldnt offer this place
FERNANDO
The hotel is not so clean, there is not a chair to seat and work in the room, the airconditioner is not working propoerly
Esteban
ok stay at hotel
if you on a tight budget to get a better hotel...then this hotel is good...and well...I was on a tight budget..lol
Chris
Dint stay, it was awfull
A really terrible place, dirty, smelly, totally out of date, and the area is not safe.
Betty
Terrible
The hotel is so bad.
No facilities available.
Food so bad.
Bad service.
Noisy
No facilities available.
Food so bad.
Bad service.
Noisy
Ricardo Miguel
Se reservó por aplicación, querían cobrar extra, porque consideran que los menores ya eran adultos, sin embarg, la aplicación los reconoce como menores. Llegando 2 cucarachas nos reciben en el baño, al parecer salen del caño, falta fumigar. Las instalaciones son viejas, pero remodeladas. Sábanas y blancos amarillos, parecía que estaban usados. Considero que ofrece suficiente para descansar, pero el todo es en función del precio pagado. Aire acondicionado sí, no salió agua caliente nunca. Te dejan dos rollos de papel, jabón, shampoo, toallas. Lo esencial, no esperen lujos.
Jorge
El personal muy amables todos atentos el único pero que le pongo es en cuestión de la limpieza de la habitación (había ciertos lugares que no limpiaron)
Jesus
La habitación no tiene clóset ni comida no hay mesa
KENYA
Mala atención al llegar, esperamos una hora para que nos dieran la habitación, el hotel huele mal debido a la cocina, la terraza toda sucia... falta mantenimiento
Jorge
El personal muy amables y atentos los únicos detalles en la estadía fueron la falta de agua caliente y la limpieza un poco sucia a mi parecer
Jorge
Habitación limpia sólo un detalle el agua caliente se batallo para que saliera y ruido de habitación continua
Oscar
Todo bien
Adamaris Isabel
En lo particular está bien si es para una noche, pero el hotel está un poco descuidado.
Efren
El personal no fue amable
Edgar alejandro
Las camas muy viejas y muy incómodas. En general mobiliario ya viejo
José Manuel
Si
eLeniux
El lugar es muy centrico, ideal para quienes solo necesitan dormir y saldran a hacer cosas, les falta mantenimiento oara qur se vean super limpias, pero no estan sucias, tienen aire acondicionado, el personal es muy atento y es centrica la zona, puedes llegar caminando anla macroplaza...como 20 minutos a pie.
JOSE LUIS
La habitación súper pequeña, honestamente nada recomendable, tiene una ventana que da a un pasillo y tuve que comprar “papel de regalo” para poder tapar la venta y que nadie al pasar, viera para adentro, ya que la cortina no cubre toda la ventana. El baño no funciona el extractor de aire. Los muebles para la ropa muy débiles, hay que tener cuidado.
El personal es súper amable y comprensible, ahí sin duda se sacan un 100.
El clima de la habitación es algo deficiente pero está bien, cumple para dormir a gusto.
Tiene muchas tiendas cercanas, farmacias, tiendas de conveniencia y mercaditos con gran variedad de cosas y comida. Pero eviten andar muy noche por la zona.
El personal es súper amable y comprensible, ahí sin duda se sacan un 100.
El clima de la habitación es algo deficiente pero está bien, cumple para dormir a gusto.
Tiene muchas tiendas cercanas, farmacias, tiendas de conveniencia y mercaditos con gran variedad de cosas y comida. Pero eviten andar muy noche por la zona.
Oscar
Todo muy bien
Evelin
El aire acondicinado funciona bien, esta cerca del hotel, debes dejar $200 por uso de controles
Jorge
Me gustó la amabilidad y actitud del personal
José de Jesús
Todo excelente,buena atención y servicio y la habitación muy bien
asael
Dejar un depósito de 200$ por usar los controles es anticuado
Uriel Saul
Muy buen hotel y cercano al centro y varios lugares, económico y bien ubicado
David Ortiz
Estaba cercas de la central camionera..eso buscaba
Vanessa yamileth
El minisplit tiraba agua en la cama
Marcelo
Excelente ubicación y cómodo para dormir
Yesenia
No está como se describe en la aplicación, es caro para el tipo de Hotel que es, está en una Zona Roja de Monterrey llena de delincuentes, drogadictos, rateros no lo recomiendo en absoluto. Pague 4 días y salí al siguiente día de ahí por todo la inmundicia que se respira.
No vayan
No vayan
José Raúl
La entrada al hotel sin limpiar(banquetas), dan aspecto de suciedad
Luis Carlos
No es un hotel para estarlo publicitando.
Es un hotel de 5to nivel.
Para inmigrantes y chicas de la calle.
Es un hotel de 5to nivel.
Para inmigrantes y chicas de la calle.
pamela michelle
No recomiendo
Esthela
......
javier
pesima hubicacion
Roberto
Muy centrica, economica y bien para llegar a dormir
José
Solo puedo decir FATAL
Jesus
La señorita de recepcion con una pesima atencion y en el cuarto habia una fuga de agua que reporte y siguio igual
Jesus Ricardo
CERCANO A LA CENTRAL DE AUTOBUSES
FACILIDAD PARA LLEGAR EN EL METRO Y CERCANO A LA CENTRAL DE AUTOBUSES
Ana Paola
No es lo que parece, inclusive te conectan la llamada con reservación para que hagas transferencia y smtermina siendo un fraude
Laura Georgina
No había televisión, baje y le comente a la señorita y muy grosera dijo que no había servicio de televisión ybque no llegaría, el Internet malisimo llegaba y se iiba tenia que salirme a las escaleras para agrrar señal, quise tomar un vaso de la recepción (desechable) y me dijeron que era para el servicio de cafe, le doje que si podía entonces tomar cafe, dijo que si y a la hora de servir no había, el vaso se ensucio un poco pero me dijo que no podía llevarmelo haj ja, yo realmente creo que puede haber mejores opciones
YARELI
Reservé por 3 noches y no me quedé ninguna porque sí está muy sucio. Había pelos en la cama y además el piso muy sucio. Claramente se veía que trapearon con agua muy sucia porque se alcanzaba a ver por donde pasó el trapeador dejando manchas. Preferí perder mi dinero.
Jose Alfredo
Todo me gustó
Hassan
Servicio de personal deficiente.
TERESA
No lo recomiendo desafortunadamente mucha gente indigente afuara del hotel,malos olores, sucia la entrada, sucio el elevador. La limpieza está diario solo que uno la solicite. Diariamente hay que activar la tarjeta de entrada a la habitación y el último día casi sin agua para bañarse y sin agua caleijte
Guillermo
La ubicación es céntrica y el personal amable
Elías
Es buen lugar.
Jona
Nada que ver las habitaciones
ARMANDO
Todo súper bien. Gracias
Larissa
Parecía más motel que hotel, cero familiar
Mirna
Nunca fueron a hacer la limpieza, al abandonar la propiedad una de las trabajadoras quebró el control remoto y nos dijo que nosotros ya lo teníamos en malas condiciones, cosa que no fue así porque nunca lo usamos, afortunadamente no nos lo cobraron.
Las personas que trabajan ahí son muy despotas y además tenían a todas las personas esperando afuera sentadas en el piso hasta que dieran las 3 para poder entregar las habitaciones, cuando las mismas ya estaban listas desde antes.
Las personas que trabajan ahí son muy despotas y además tenían a todas las personas esperando afuera sentadas en el piso hasta que dieran las 3 para poder entregar las habitaciones, cuando las mismas ya estaban listas desde antes.
IVAN
No corresponde con fotos y precio excesivo para la oferta.
Daniela fernanda
El hotel nada que ver con lo que publica, reserve por 3 noches y así como llegue me fui, desde que pisas la entrada de ese hotel se siente una sensación muy fea, mucho indigente, demasiadas chicas de la vida galante y hombres en la entrada.... No lo pensé dos veces en irme a hospedar a otro hotel.
OSCAR IVAN
Pésimo servicio
Pésimo lugar, muy pequeño un solo buro, cama muy chica, no hay donde colgar ropa el baño no abre la puerta muy feo lugar
Luis Arturo
Al rededor del hotel hay muchos vagabundos, lo cual le da una sensación de inseguridad al mismo, la verdad es que no es culpa de la propiedad, pero hace incomoda la experiencia.
NOHEMI
Excelente servicio
José Luis
Es agradable y el servicio son muy atentos
María Goretti
Todo bien, solo la entrada en la parte de la calle le deberian de dar lavadas ya q es muy mal aspecto cuando uno llega porq puedes pensar q todo estara asi y no es cierto. Y algun atomatizante. Por parte del desayuno deberian de agregar otro guiso.
Edel
El personal es grosero y prepotente, con cero idea de la hospitalidad. El de recepción de la noche me quiso gritar y corregir cuando él no entendía, un patán. La zona es como quedarse en Silent Hill, la cama terrible, el colchón tan delgado que te clavas las tablas, sin muebles, la regadera desperdicia agua y se escucha todo de las otras habitaciones. Pésimo lugar, necesitaba 2 días de alojamiento y preferí salirme de ahí a buscar otro.
Fidel Jesus
El hotel está básicamente para dormir solo eso no hay mesa en el cuarto y solo sirve para eso dormir
Md Nasir
very bad hotel in room no have light
Verified traveler
Es un buen hotel para llegar en familia o de negocios con una buena ubicación
MANUEL DE JESUS
1
Angel Jorge
En general un buen lugar para descansar, centrico y accesible por si vas viajar desde la central camionera, limpieza, atención e instalaciones buenas, sin duda una excelente opción para regresar nuevamente.
Francisco
Tranquilidad.
Victor Manuel
El exterior del hotel muy descuidado, ignoro si siempre está así pero las 2 noches que dormí en este hotel, afuera del mismo durmieron alrededor de 10 indigentes.
También me sorprendió que el hotel no cuenta con estacionamiento y tuve que dejarlo en la calle con el riesgo que eso implica.
También me sorprendió que el hotel no cuenta con estacionamiento y tuve que dejarlo en la calle con el riesgo que eso implica.
Bianca Nataly
Le falta la terraza que esté abierta
Rosa
Exelente ubicación las tiendas estan suer serca . muy limpio todo . el personal muy amables
Margarito
Muy limpio, buen servicio, personal muy amable, volveremos pronto
MANUEL DE JESUS
Gracias
Angelica Yamel
No gasten su dinero
EVITEN la pena de quedarse en este lugar, de vdd que hay mejores hoteles de paso que esta ubicación, la limpieza terrible sabanas sucias algunas rotas de lo viejas, cabellos por todos lados, las fundas de las almohadas muy manchadas, No cuenta con estacionamiento y la calle esta llena de indigentes, hubo varios ruidos a las 3 am de alarmas , el servicio de check in es como si te hicieran el favor y pedimos toallas para 3 huéspedes solo dejaron una, la realidad es que no es tampoco una ganga para aguantar por lo que recibes, si pueden quedarse en cualquier otro lugar eviten la pena de verdad no descansas porque los colchones se hunden también son muy viejos y lo peor de todo tuvimos 2 habitaciones y ambas olian a humedad es un olor tan intenso que no se puede descansar, la calefacción no funciona muy bien y solo despide un mal olor, en general tiene todo en contra de lo que un hotel debería ofrecer por lo que ya veo porque la tarifa es no reembolsable jamas regresaremos !!!
MISAEL
Exelente servicio y seguridad yo vi las publicadas y la vwrdad nada que ver miy bien servicio
Rene
Muy buen lugar, cerca del metro y de la central de camiones. Muy limpio y seguro
Adriana
Muy buena atención y habitaciones totalmente limpias..!
Benjamin
Bien en general
Benjamin
Good services
Verified traveler
No tenía wifi...y no tiene estacionamiento
Verified traveler
Publicidad engañosa
La habitación muy pequeña, nada parecida a las fotografías de la publicidad.
La zona donde está el hotel para nada es familiar; gente durmiendo en la banqueta, inseguridad, prostitución. El hotel está ocupado mayormente por trabajadores de empresas. Definitivamente no es un hotel propio para familias.
La zona donde está el hotel para nada es familiar; gente durmiendo en la banqueta, inseguridad, prostitución. El hotel está ocupado mayormente por trabajadores de empresas. Definitivamente no es un hotel propio para familias.
Mauricio
Cuarto
Cuarto contaba con terraza con vista a cerro, aunque lo tapa un edificio. Batallamos para saber cómo encender las luces del sanitario y tocador.
Benjamin
Good service
christian
Buen servicio
America
Hubo buen servicio, el detalle es que no hubo internet durante los días de estancia... Por eso le doy referencia media.
La atención
La atención
Elsa
Relación costo servicio
Jennyfer
Z
ADRIANA
La comida, no es buena.
Alejandro Lara
Todo bien
Jesica
Los cuartos tienen todo lo necesario, son limpios y el personal es amable. Llegué al check in a la 1 a.m y noe hicieron problema para entrar! Lo único malo es donde está ubicado, la zona centro es muy sucia pero la ventaja es que el metro queda a dos cuadras
Location & surroundings
Plaza del Arco Express
Av. Fco. I. Madero #309 Pte., Monterrey, Mexico
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Plaza del Arco Express
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