Name: Misión Monterrey Centro Histórico
Address: Padre Mier 220 Padre Mier 201 Pte., esq. Garibaldi, Monterrey, 64000, MX

4/10

Poor

21 Jun 2026

samuel

Hotel is old

Self

2/10

Poor

23 Mar 2026

Hector

El mayor problema fue la recepcionista una persona despota con 0 amabilidad que nos entregó la habitación hasta las 4 de la tarde y de muy mala actitud la verdad no volveria

Business

6/10

Pleasant

23 Nov 2025

Victoria Rodriguez De La

Staff really nice always on deck.

2/10

Poor

15 Nov 2025

Luis

The bed sheets, pillows, and bath towels were always dirty. The staff told us they were stained but clean. The room's walls were dirty. The air conditioning wasn't working properly. There was no telephone in the room, and we had to go down to the front desk every time.

Business Family

2/10

Poor

25 Apr 2025

Luis

La peor opción de hospedaje, el staff atiende pésimo, las instalaciones sucias, la habitación se ve que no la limpian desde hace mucho tiempo, la regadera sucia con cabello y jabón en el piso y aún así, te piden propina para el ama de llaves. Es increíble que lo tengan en ese estado.

2/10

Poor

01 Jan 2025

Abigail

Refund please

I need a refund, there was no water available and no wifi, we couldn't shower or use the toilet, very bad service.

Friends_and_family Family

8/10

Excellent

10 Jun 2024

Verified traveler

1.Alfombra muy sucia
2.Cortina de baño,,,muy chica y sucia que toda el agua se sale
3.sabanas y toallas muy nenas y viejas
4.la recepcionista muy excelente

Business

2/10

Poor

19 May 2024

Juan

Si llegas al hotel después de las 6:00 pm ya no te reciben, eso es un pésimo servicio, en ningún otro hotel en el que he estado me han negado el check in, solo en este hotel de porquería

Business Family

2/10

Poor

20 Mar 2024

Maria

Staff

Leisure Self

2/10

Poor

26 Nov 2023

Omar

I don’t like customer service. Also the photos they have on the website they are a lot different, I wouldn’t stay in that hotel again

2/10

Poor

17 Nov 2023

Adam

Dirty room not good to ocupan

Leisure

6/10

Pleasant

02 Oct 2023

Juana

It was okay but the room was in very bad condition and the bathroom was dirty.
No hot water for two days.
The receptionist service was nice.
A/C is not good in the restaurant.
I hope they improve the quality of the bedrooms and bathroom.
They don't clean my room 😡

Partner

8/10

Excellent

15 Jul 2023

Hector

Cleanliness is the main issue at this property. White Towels are grey, some towels look like they were used to clean the floor. Beds smell pretty bad, including bedsheets. The bathroom's curtain is full of mold, it seems they are never washed.

Second complain is the elevator, there are two elevators, one is really old, and is barely used due staff recomendation. The main elevator is used by the cleaning ladies making this elevator almost impossible to use specially during the morning (cleaning time), I noticed that these cleaning ladies block the elevator doors withbtheir carts while they are doing something else.

The staff is great and helpful and they are always happy.

A great plus is the car rental company office on site. The subway, food, movies, and many stores are located in the same block.

Business_and_leisure Family_with_children

6/10

Pleasant

04 Jul 2023

Arturo

Electronic keys did not work for several days, somebody had to open the door for you. A/C is the oldest I have ever seen you cannot set tempertature in a precize manner.

6/10

Pleasant

25 Jun 2023

Rogelio

This property was not well maintained. The AC did not work well, the key card system did not work resulting in the inconvenience of having to be let in to my room each time I left it. There are better places fir about the same money nearby.

Leisure Partner

4/10

Poor

16 Mar 2023

Jose

the room i gothad stains in the carpet , the restroom had a strong urine smell, and the worse was the bed sheets had yellow stains and loose hair.
they changed the room , but it was not much difference from the bother.

Leisure Family

10/10

Exceptional

15 Mar 2023

francisco

Buena atención. Rápida y eficaz

Leisure Self

6/10

Pleasant

24 Feb 2023

Brian

Check in was very slow, no towels in room but everything else is just fine

Business Self

2/10

Poor

23 Oct 2022

Jorge

Dirty
No A/C
I will never go back

Business Family

6/10

Pleasant

09 Sep 2022

Janeth

Buena ubicacion, limpio, necesita un poco mas de mantenimiento.

Leisure Family

2/10

Poor

07 Sep 2022

Norberto

muchas gracias por tu seguimiento a mi reclamación expuesta con la recepcionista.
Te listo la cronología de hechos de lo ocurrido en mi breve estancia en el hotel misión
check-in a las 9:55. el sábado 3 de Sep.
Habitación asignada 518
Llave tipo tarjeta sin funcionar. Cada acceso a la habitación tenía que ir una persona a abrir. La recepcionista indicó que quedaría solucionado el problema en 1hr.
Cambio de habitación a la 517 debido a que la primera se encontraba sucia y sin funcionar el aire acondicionado.
Se notificó a la persona que abrió la habitación que la misma no contaba con toallas de mano y para ducha. indicando que las traería tan pronto como le fuera posible.
10:25 pm salgo del hotel para cenar, previo a mi salida notificó en recepción que no han llegado las toallas y el aire acondicionado no enfría.
11:40 pm regreso a mi habitación, no hay toallas, la habitación está caliente, con el aire encendido. Estando en la habitación percibo malos olores (humedad y polvo)
11:55 pm solicito cancelar mi reservación y reembolso, el cual fue denegado. Solicite hablar con el gerente en turno, sin embargo estaría disponible hasta el lunes.
00:10 am me ofrecen otra habitación, la cual rechacé porque el hotel no cumple con los requerimientos mínimos de higiene y una habitación cómoda acorde con el precio pagado.
00:58 am solicito mi check-in, sin darme algún comprobante de mi salida.
Es lamentable que este hotel no tenga el mínimo cuidado en el servicio que pre

Leisure Self

4/10

Poor

07 Aug 2022

marco

No comodidad

Tiene un olor a humedad y encerrado.
Las camas están sucias y durará

Business

6/10

Pleasant

02 Aug 2022

Blanca

A este hotel le urge una renovada a todo!!No solo a las habitaciones pero desde toallas, sábanas, almohadas, etc

Business Friends

8/10

Excellent

02 Aug 2022

Brian

Check out time posted on the door of my room is 13.00 hours, but the front desk says it is 12.00 noon.
Bathroom needs some work but was clean and usable.
Friendly staff, and in a good location.

Business Self

2/10

Poor

30 Jun 2022

Eduardo

Old hotel, room are kept hot. AC never cooled the room had to move to another room. Still hot but better.

Leisure Family

6/10

Pleasant

08 Apr 2022

Gabriel

Room dirty I was not conforn. dirty sheets, I'm sure they were not changed. the sink was falling down, the shower curtain was torn from so much use

Leisure Family

4/10

Poor

05 Apr 2022

Gabriel

The room was really bad and dirty.
Bathroom need a mayor maintenance, the sink was falling off.
Dirty sheets, I'm sure they didn't change them

Leisure Family

4/10

Poor

20 Feb 2022

louis

Don’t stay here. Too many other options. I regret staying here. Never again.

Business

2/10

Poor

07 Feb 2022

Maria

Muy mala condición de la habitación !!!

Friends_and_family Family

8/10

Excellent

20 Dec 2021

Rosa Maria

La persona que nos recibió en el front desk nada amable. Es pérdida de tiempo hacer el check in de manera obligatoria escaneando un código de barras. Cuando el mismo personal podría realizarlo en su sistema sin problema. Me hizo perder mucho tiempo en eso y mi celular no tenía la opción. El joven ya medio de malas me dió su celular para hacerlo. Yo misma!!! Eso no fue nada agradable..ya que tuve que poner en SU TELÉFONO mi información personal.
Fue muy mala experiencia el check in.

Leisure Family

6/10

Pleasant

12 Apr 2020

Luna

the location, on one of the most popular streets downtown Monterrey is perfect.

Leisure Partner

2/10

Poor

04 Mar 2020

Verified traveler

Terrible cleanliness, staff were surpassed.

Business

4/10

Poor

02 Mar 2020

Verified traveler

Expensive, dirty and old

The hotel is old and the floors of the hallways were dirty. Also there were some hair in our shower and the toilet wasnt working properly. It was also leaking water on the floor. No hand towel in the bathroom and the towels were stained and some even had holes. Also some sheets and pillow cases were stained. Definitely we won’t ever stay in this hotel. The price is too high for the quality. I don’t recommend it at all.

Friends_and_family Family

4/10

Poor

07 Feb 2020

Verified traveler

The pictures are very photoshopped, I did not expect my hotel room to be in such bad conditions. It’s very old, the carpet was dirty when I got there and throughout my stay. The bathrooms are in really bad conditions and the lights of the room didn’t work. The doors were also old. I booked the hotel also because of the breakfast but when I got there they said it wasn’t included.

Friends_and_family Family

10/10

Exceptional

11 Dec 2019

Verified traveler

Muy buen servicio, muy limpio la habitación y el baño

4/10

Poor

09 Nov 2019

Verified traveler

We book this hotel for my cousins wedding i must say the pictures shown on here have nothing to do with what i experience the room i was given had a terrible dirty carpet i asked the staff at the front desk to be changed to another room they were very rude the room had a weird smell.. i do want say the cafe downstairs has the best breakfast location was ok

Friends_and_family Family

6/10

Pleasant

14 Oct 2019

Verified traveler

Better rooms, need to be fixed the washroom. That’s it

2/10

Poor

14 Oct 2019

Jose

The hotel was not like what you see with the online pictures.

Leisure Partner

2/10

Poor

11 Aug 2019

Verified traveler

Room pics are not acurate. Property is old. A/C never works.

Business_and_leisure Self

4/10

Poor

29 Jul 2019

Verified traveler

THE PICTURES ARE REALLY DIFFERENT WITH THE REALITY

Leisure Self

2/10

Poor

23 Jul 2019

Hugo

Very bad hotel

I rented this room for my parents.(2)
Rooms were dirty, smelly, very bad coindition, please review the pictures, do not stay at Mission Monterrey

Family

2/10

Poor

23 Jul 2019

Hugo

Do not stay at Mision Monterrey

The hotel is one of the dirties place I have ever stay, the room was very bad, I was changed to another room that was a little better but still very bad.
Smells, dirty carpet, hairs on the bathroom, etc.
We made the comments to the manager and showed the pictures that I am including in this review.

Family

4/10

Poor

14 Jul 2019

Viridiana

Mucha humedad y wifi lento

DEmasiada humedad cuarto Niño tienen buen internet pésimo servicio no vuelvo kedarme ahí

Family

6/10

Pleasant

03 Jul 2019

Maria

El personal muy amable, solo creo q nesesitan mas mantenimiento los cuartos todo se ve como viejo

Family

2/10

Poor

04 Jun 2019

Elohim

Very run down location, moldy bathrooms and carpet, ac not working. Front desk personnel not helpful

Friends

4/10

Poor

14 May 2019

Verified traveler

There was no remote control for the TV, There is not remote control for the AC, The hotel was out of electricity for about 3-4 hrs

Family

4/10

Poor

10 May 2019

Verified traveler

La habitacion que me dieron no se parecia en nada a las que estan anunciando en las fotos

Friends_and_family Family

6/10

Pleasant

06 May 2019

Verified traveler

Good central location, but they took too long to check in and did not have enough towels. They only had two towels and we were four adults.

Leisure Family

8/10

Excellent

02 May 2019

Verified traveler

Everything was good about your stay , the breakfast included was very tasty , it is traditional mexican food . The staff was very friendly and extremely helpful. Room was very clean and comfortable . THIS HOTEL IS BEAUTIFUL.. Its design is very mexican i really enjoyed our stay . They have everything there except a Gym but they have an arrangement with the gym locates in the Shopping Mall across the street. They help you with travel arrangements for consulate affairs but you dont really need it everything is in walking distance .They have a restaurant and a bar in the hotel and everything is super yummy and accessible when it comes to pricing . Its mainly buffet for breakfast and lunch and in case you want something a little more american they have an ihop across the street and a buffalo as well as a mcdonalds a d a starbucks .. you have many options withing walling distance. Ive read negative reviews on this place but all i can say is my week stay was very pleasant and would recommend this hotel.

Business_and_leisure Family

10/10

Exceptional

25 Apr 2019

Verified traveler

Shortage of towels and window blind broken stuffing room

Leisure Partner

6/10

Pleasant

07 Feb 2019

Verified traveler

The water pressure for shower very poor they need to replace with better knobs and shower and hot water takes a while to get hot also no continental breakfast and not enough people working front desk takes to long to check in

Friends_and_family Family

4/10

Poor

07 Jan 2019

David

Beware, the room pictures displayed here are deceiving. The room I was in was in terrible condition, smelled like mold, there were still garbage in the bathroom bin. Good thing I only stayed there for a few hours to sleep. You get way less than what you pay for.

Friends_and_family Family

6/10

Pleasant

26 Nov 2018

Verified traveler

The corner of bed all wore out the smell didnt go away windows dont open

2/10

Poor

12 Nov 2018

Alejandro

We have the booking number , they say that they did not have it ,, they told me to go and eat something which I did , I called them to ask they say that my booking number didn’t exist,, even though I was showing them the email with the booking number

8/10

Excellent

03 Oct 2018

A.Martinez

Good place to stay, good services, kind staff
I’ll came every month for work and have a good buffet restaurant

10/10

Exceptional

22 Sep 2018

Roberto

El Grito !!!

Great !!!

Family

10/10

Exceptional

01 Aug 2018

Lance

The hotel is older and not for the person that wants everything new and fresh like a fancy new hotel. There was no A/C in room but had fans that made it very cool and fresh. Staff as so nice and helpful to me and my guess. I saw many families enjoying themselves asking and getting ideas of places to see and things to do.
If your looking for a good Mid level hotel I'd look into staying here.

4/10

Poor

28 May 2018

Verified traveler

Great location! Not much comfort.

The good: The staff was friendly and it was right downtown in the middle of everything.

The bad: They affadenfalky doubke charged me, because I paid online ahead of time and they charged me again when I arrived (they eventually fixed it), it was quite hot in my room even with the air conditioning on and there was no way to fix it, the shower only had cold water and would not get warm, and there were no towels in my room.

10/10

Exceptional

20 May 2018

Rey

Mission hotel in Monterrey Nuevo Leon

It was a very nice hotel staff including the personal
who takes care of the room clean up special
the one on the 8th floor by the name Lucy and also
the bellboy by the name Rafael Cortes Castillo.
Excellent Hotel !

2/10

Poor

14 May 2018

Verified traveler

Overpriced, very hot room, complaint three twice and they didn’t fix the problem, couldn’t sleep well, they didn’t even give me a key because the key machine wasn’t working. Elevador work very slow and it was faster to use stairs from the seventh floor. Staff very unprofessional, water leaks around toilet.

8/10

Excellent

07 May 2018

Verified traveler

Good hotel

Very good hotel, Room is very, very spacious, in the middle of everything. Only down side was the AC on which was not very cold and we could not find were to adjust temp settings

8/10

Excellent

04 Apr 2018

adrian

Nice housekeeper

The hotel is remodeled so it was nice and comfy it was also super clean . The housekeeper was the nicest in the staff . The rest of the staff seemed to busy to answer any of my questions about near by places . The only thing I didn’t like about the hotel was that there was a lot of guys hanging out infront of the hotel loitering. I didn’t feel safe they where staying in the hotel but also giving the nice hotel a bad look. The cab driver who dropped me off there told me to be careful at night bymyself. I wouldn’t mind staying there as long as I’m not traveling alone .

8/10

Excellent

10 Mar 2018

Verified traveler

Reasonably priced, clean hotel and helpful staff. The location is within walking distance to old and new sights.

4/10

Poor

05 Mar 2018

Juvenal

disappointed

was really bad,I think than they have to improve a lot, only one elevator,not really clean,stinky and no customer service.Price was suggesting that is a good place but total disappointment. Hope they improve.

Family

2/10

Poor

22 Dec 2017

federico

Bad hotel and service

It’s a bad service the room is not apt good when arrive the hotel the guest say don’t have a reservation, beside I give him a confirmation number never stay there again, the picture show doesn’t true!!

4/10

Poor

29 Nov 2017

Janie

Average hotel near shopping

Horrible experience! After a 4-day stay, I left furious and in tears. We arrived Monday afternoon and noticed all front desk staff were unfriendly, no greetings, arrogant, no courtesy, wouldn't even look at you in they eye. The clerk even rolled her eyes when we asked for an extra key. Every day that we left or returned after an outing, it was the same thing; not a friendly, welcoming word. The room was pleasant; tolerable if you're not too picky. The cleaning lady we got on the 8th floor was a jewel to us; SO friendly that it was a pleasure leaving a tip for her every day. But on her day off, the second cleaning lady WOKE THE WHOLE FLOOR UP at 9a.m by loudly knocking on each door, yelling \"camarista\"! No consideration. Wed afternoon I needed to make a local call. I pressed the designated button on the phone but it just rang and rang. After about 12 rings I gave up and pressed the front desk. Same thing; it rang and rang; no answer. After many rings someone finally answered. She asked for the number and said she would connect me and hung up. I waited several minutes until I gave up and went to the front desk only to find out that she was NEVER going to connect me. She had scratched the phone off her paper not knowing why she had written it down in the first place. I WAS LIVID to say the least. When I complained, all 3 desk clerks stared at me with sarcasm, no acknowledgement, no apologies, like brainwashed zombie. I left never wanting to return. BEWARE

2/10

Poor

29 Nov 2017

Edgar

Very bad hotel

Very dirty rooms no towels or soap had to purchase own toiletries and rooms never got cleaned

Family

2/10

Poor

30 Oct 2017

v

Bad hotel

Rude staff over charge dirty hotel hard to find not worth any penny at all

4/10

Poor

25 Jun 2026

Adam Erick

Lugar muy viejo, instalaciones les falta mucho mantenimiento. No es apto para pasar más de una noche. Hay muchos trabajadores de obra.

Self

6/10

Pleasant

29 May 2026

RAUL

Restsurante vacío, no hay Bar, fuga en el A/C, no hay toalla para secar manos, despensas 11 am te estan tocando para desalojar,

Self

4/10

Poor

24 Apr 2026

Guillermo

Malas instalaciones, habitaciones sucias sin teléfono, internet sin seguridad

2/10

Poor

06 Apr 2026

Jorge

Personal desinteresado y ausente, espacios sucios y mal ambiente, el hotel no tiene estacionamiento y el personal te explica de mala gana como funciona su acuerdo con el estacionamiento publico que tiene a un lado, opte por dejar el auto en la calle, habitacion hecha al aventon, suciedad en el baño, cabellos, etc, terible experiencia

Self

2/10

Poor

06 Apr 2026

Octavio Israel

La zona es centrica pero desagradable; el hotel se muestra agradable en la foto pero el cuarto es viejo, sin TV, totalmente descuidado

Partner

2/10

Poor

04 Apr 2026

Benjamin

El hotel huele mal. Las sábanas se notan sucias. El personal no tiene interés en resolver problemáticas de los clientes. De hecho consideran que los clientes de aplicaciones representan una perdida de ingreso para el establecimiento. Pues argumentan que solo reciben el 60% de costo de la habitación. Ese argumento le dijo el recepcionista a un cliente también molesto.

Family_with_children

4/10

Poor

30 Mar 2026

Vietnica Andrea

El baño estaba muy sucio y nunca lo limpiaron

2/10

Poor

30 Mar 2026

jose

es una verdadera estafa nada que ver con las fotos que publican
habitacion toda rayada camas horribles televisión con franja en la pantalla esta peor que un MOTEL DE PASO ademas tuve que pagar estacionamiento

ayer ni domi ahi no pude por qu eso fueron a limpiar ojala puedan hacer un reembolso

Family_with_children

2/10

Poor

30 Mar 2026

Wendy

El peor hotel sucio, viejo, sabana sucias, condiciones insalubres

2/10

Poor

28 Mar 2026

Edgard Lauro

Pésimo, las imágenes de la propiedad mostradas en la app son falsas

Business

8/10

Excellent

25 Mar 2026

Agustin

Es bueno

Friends

8/10

Excellent

20 Mar 2026

Jesus

LA PUERTA QUE COMUNICA AL ESTACIONAMIENTO ESTABA DESCOMPUESTA 3 DIAS Y NUCA LA ARREGLARON

Partner

6/10

Pleasant

13 Feb 2026

Favio

No tenía botella de agua, y la regadera estaba muy sucia

Leisure Partner

2/10

Poor

08 Feb 2026

Yaneth

Las instalaciones son muy viejas y todo huele a humedad

Leisure Family

10/10

Exceptional

04 Feb 2026

Mario

Exelente servicio

4/10

Poor

18 Jan 2026

MARIA IRMA

Solo muy mal la limpieza de las habitaciones, sucias la cortina del baño las fundas de las almohadas también sucias, no había cobijas, las sábanas no olían a limpio ☹️

Business_and_leisure Family

4/10

Poor

11 Dec 2025

Paulo

Cuarto un poco sucio.
Baño sucio.
Sábanas y cobija se notan que tienen demasiados años.
Se escucha mucho el ruido de habitaciones aledañas.

Business_and_leisure Self

4/10

Poor

01 Dec 2025

Leticia

El recepcionista muy parcos en su atencion. El estacionamiento NO es propio y el dia cuesta 250 pesos. El agua para bañarnos fria. Y el desayuno tambienntenia costo. No regre jamas aunque esta centrico

Leisure Family

4/10

Poor

18 Nov 2025

Gabriel

Un hotel muy decaído, las sábanas y toallas muy percudidas, la iluminacion interior no funciona (lámparas sin focos), el baño no tiene ventilación, solo tv nacional, no hay comunicación con recepción desde habitación, poca ventilación en el cuarto.

Leisure Partner

8/10

Excellent

15 Nov 2025

Camilo

Buena atencion,,,,abitacion excelente 👌

Leisure Partner

4/10

Poor

28 Oct 2025

Esteban

Me negaron factura porque contraté con la app y con ustedes no encuentro donde pedir factura

Business

2/10

Poor

27 Oct 2025

Carmen

Este hotel es de lo peor no tiene agua caliente llegamos y no hay tuallas es de lo peor

Leisure Partner

8/10

Excellent

15 Oct 2025

Oscar Eduardo

El personal de limpieza no fue muy eficiente

Leisure

2/10

Poor

08 Oct 2025

Omar Ortiz

Sus fotografias de publicidad no coinciden con la realidad.

Business Partner

6/10

Pleasant

30 Sep 2025

Eleuterio

Hice check in a las 6pm aprox, y la habitacion fué entregada con pisos mojados, recien y mal trapeados..

4/10

Poor

28 Sep 2025

Eduardo

No vuelvo a hospedarme en ese hotel

La gente que trabaja en ese hotel es apatica y cero servicial. No les interesa atender al huesped.
No había toallas en la habitacion.
Un elevador no funcionaba y nadie te lo advertia. Una lastima que no cuiden la imagen de la marca

Friends_and_family Friends

4/10

Poor

28 Sep 2025

Hugo Alberto

Muy descuidadas las instalaciones

Business Self

2/10

Poor

26 Sep 2025

Marcos

Solicite reembolso, el lugar nada que ver con las fotos, la atencion muy mala, habitaciones muy viejas y sucias

Business Self

2/10

Poor

22 Sep 2025

Alejandro

No me gusto que el cuarto tenia mucha humedad, sucio, no cambian las toallas, falta iluminación en el cuarto. Me dieron una habitación que ta estaba ocupada me reasignaron una que no era

Leisure Partner

2/10

Poor

10 Sep 2025

Omar

Todo muy bien solo que había muchas cucarachas

2/10

Poor

24 Aug 2025

Roel

Le falta mucho mantenimiento

2/10

Poor

19 Aug 2025

Marisol

Asqueroso

Horrible, primero me dijo la recepcionista que ir me tenía q cancelar, cuando marque a las 3pm para avisar que llegaría a las 9. Me pudieron avisar allí que no tenían habitaciones disponibles. Total ya no conseguí y no me quisieron hacer ni devolución. Que todo era a través de hoteles.com, ellos se deslindaban. Me tuve que quedar y la habitación no tenía clima, ni fundas las camas. Solo una sábana, olía a humedad y había cucarachas. La peor experiencia que he vivido en un hotel

Friends_and_family Friends