Name: Krystal Monterrey
Address: Calle Corregidora 519, Monterrey, 64000, MX

10/10

Exceptional

19 Jul 2026

Daniel

Clean room and the AC was not bad

Self

10/10

Exceptional

18 Jul 2026

HECTOR

excellent location downtown
good parking but with a price
big n clean rooms
no swimming pool
good price

Partner

6/10

Pleasant

16 Jul 2026

Berta Maria

La ubicación es muy buena...pero es un edificio antiguo que necesita mantenimiento...

6/10

Pleasant

13 Jul 2026

Debby

We liked the location especially given our travel plans.
The service at the front was Ok as was the restaurant.
The house keeping services were as horrible as we’ve ever experienced. Even when the room was cleaned they didn’t leave toilet paper, clean towels in room regularly, didn’t fill soap, empty trash cans etc. I can just go on and on will our lists but why bother. We asked for blankets on several occasions and never received them. My sister in-law was staying in the room next door to us and had even worse experiences. Her reservation was with someone else and will also be writing a review.

I certainly hope this is helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Maria

clean room

Family

10/10

Exceptional

09 Jul 2026

Fernando

Todo fue muy bonito

Family

10/10

Exceptional

08 Jul 2026

Oscar

Always our first choice to stay in Monterrey , very close to important places for us

Business Family

6/10

Pleasant

06 Jul 2026

Nayelly

The front desk staff, valet staff, and bartenders were all very friendly and provided excellent service. The property itself was nice, and the location was convenient. Unfortunately, the cleanliness of the room was disappointing. The table in my room was filthy, with what looked like red lipstick stains and a sticky residue. I ended up cleaning it myself. The restroom was also dirty and clearly hadn't been cleaned thoroughly.

The hotel has a great location and wonderful staff, but it definitely needs to improve its housekeeping standards.

Family_with_children

10/10

Exceptional

02 Jul 2026

Karim

I was there for a World Cup match, great location, safe area, nice staff, very active neighborhood, it was a great experience.

Self

10/10

Exceptional

02 Jul 2026

Rosalinda

Front desk guy Edward was very helpful to us and he made sure we got what we were looking for in our stay.

Partner

10/10

Exceptional

02 Jul 2026

Rosalinda

Excellent location and view of the mountains.

Partner

8/10

Excellent

29 Jun 2026

Marvin

Falta de amabilidad del personal de recepción.

Self

10/10

Exceptional

28 Jun 2026

Lisa

Clean rooms, great staff, excellent service

Family

10/10

Exceptional

28 Jun 2026

Ian

The location of this hotel is great. Easy walking distance to Barrio Antiguo, Macroplaza, Morelos St, Metro stations, etc. The hotel is clean and reasonably remodeled. Staff were friendly and accommodated me for an ultra late check-in when I arrived. I would stay here again while in Monterrey

Self

10/10

Exceptional

23 Jun 2026

Charittee

This hotel is amazing!! The staff even with our language barrier was very helpful!! The restaurant is delicious!! Room is so spacious and comfortable and has a/c. I would recommend it but if you're driving like we are be safe!

Partner

4/10

Poor

17 Jun 2026

Ramon

The hotel is at a great location but the property is dated and the reception staff rude

6/10

Pleasant

09 Jun 2026

Sonia

The best location that is what keeps me staying there but they truly in need of remodeling and cleaning of the hotel everything is outdated stayed in the first floor the carpet musty dirty and the worst part was the mattress on the beds i felt i was sleeping in the floor super hard and pillows too I didn’t sleep

Family_with_children

10/10

Exceptional

03 Jun 2026

Basilia

Está céntrico pero no tiene alberca

Partner

10/10

Exceptional

01 Jun 2026

Roxana

Me gustó mucho la estancia en este hotel. Muy amable toda el staff y una limpieza impecable

10/10

Exceptional

24 May 2026

Josue C

Todo estuvo muy bien

Self

10/10

Exceptional

17 May 2026

Martin E

Everything it is close to the hotel, restaurants, bars, exchange, money, plazas, macroplaza, santa Lucia, I mean Everything

6/10

Pleasant

11 May 2026

jesus

5th time booking here staff was so unprofessional , other people were being booked in before the check in time except us. We were waiting in the lobby and clerk didnt even bother to advise when room was ready.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Dario

Everything!

10/10

Exceptional

07 May 2026

Elvira

We had no meals at hotel, staff kind and patient, no parking needed, relied on Uber.
The room is not equipped with handicapped equipment, specifically the shower for ederly people like myself. There were no shower mats or handrails.

Family

8/10

Excellent

04 May 2026

Gerardo

The issue was always the quantity of towels, with 4 in the room, 2 adults and 2 kids they leave always 2 towels … when asked for towels they reply always “ why? Are there not towels in the room?

10/10

Exceptional

01 May 2026

Jaime

Clean room and spacious lobby area. Very convenient to restaurants and museum within walking distance

Self

6/10

Pleasant

30 Apr 2026

Benjamin Michael

AC takes awhile to crank up especially if its hot outside

10/10

Exceptional

27 Apr 2026

Bryan

Nice area around the hotel. Always stay here when I visit Monterrey. The only downside is that parking is not included

Partner

10/10

Exceptional

24 Apr 2026

Jose Juan

Solo agradecer el excelente servicio y atención…. Mil gracias….

Family

4/10

Poor

18 Apr 2026

Fabian

The main floor and lobby are beautiful, the doorman was a nice touch. Checking was a little slow because there was only one clerk with three people in line. We were given a room on the ninths floor, which had a spectacular view of the Monterrey skyline. The door to our room was an issue, very hard to open and close, it appeared like it was falling off It’s hinges or swollen. We told two different people about it, and we still needed to use our body weight in order to open and close the door. The bathroom had the most issues from the shower not draining to a trickle of hot water from the sink faucet. Overall, it was not a good experience, and we do not plan on staying here again.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Rashad

My first time visiting Mexico , went there to watch Iraq vs Bolivia World Cup qualifying , it was great location , clean room , so many shops , parks , restaurant around I had awesome time

10/10

Exceptional

15 Apr 2026

Arkan

The best

Family

8/10

Excellent

09 Apr 2026

Diego

ok

8/10

Excellent

30 Mar 2026

Nydia Tapia

The best location for walking around downtown Macroplaza. Helpful, friendly staff, good food, comfy bed and pillows. CONS. Bring your own washclothes! Or body scrub. They don't have any. We got the room with a view of the inside courtyard but one can only see the windows of other rooms. Poorly lit area where there is a sofa. Very low quality toilet paper. Very slippery marble / tile shower. It made me anxious. The room was spacious.

Partner

10/10

Exceptional

27 Mar 2026

Jose

The rooms were spacious.

Partner

8/10

Excellent

26 Mar 2026

Robert

The lobby was nice and the rooms were big but had linoleum floors and just didn't look coordinated. Good area though near restaurants and museums. Also, no microwave or mini-refrigerator. Definitely not 4 star. Could be very nice if they did some remodeling and provided some appliances in the rooms.

Family

10/10

Exceptional

25 Mar 2026

Jesus

Very nice

10/10

Exceptional

25 Mar 2026

Jose Francisco

Habitacion amplia y limpia muy recomendable

Self

10/10

Exceptional

25 Mar 2026

Victor

Excellent

10/10

Exceptional

24 Mar 2026

Sixto

Good

Self

8/10

Excellent

21 Mar 2026

Maria de la luz

El cuarto estaba muy bien, el único detalle era que el baño olía muy fuerte a drenaje y nunca desapareció ese olor.

Self

10/10

Exceptional

21 Mar 2026

MOISES

Clean room. Great Service.

10/10

Exceptional

19 Mar 2026

Teresa

Great location and service all the staff excellent

Self

10/10

Exceptional

12 Mar 2026

Jose

Yes

4/10

Poor

08 Mar 2026

Guadalupe

The bathroom sink clogged and the toilet too. They also charge for parking in the same hotel and that was a first for me. They have an ironing board but no iron. And the A/C took for ever to cool the room. This is the second time I stayed here and it was 2 years ago and it was all so different from now. Guess there won't be a third.

Family

10/10

Exceptional

22 Feb 2026

Jesus Gerardo

👍👍👍

8/10

Excellent

22 Feb 2026

Carlos

Good and clean room

Self

10/10

Exceptional

20 Feb 2026

Stephen Allen

The room was spotless, always kept clean, and very helpful staff. Valet service was very nice as well.

Self

10/10

Exceptional

16 Feb 2026

mike

Yes exelent

Business Family

10/10

Exceptional

15 Feb 2026

Laura

Excellent

10/10

Exceptional

10 Feb 2026

Glendy

Clean rooms and good service

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Guillermo

Great service

10/10

Exceptional

30 Jan 2026

Gabriela

Good

8/10

Excellent

28 Jan 2026

Gustavo

Solisite Ala reception una par de goal toallas I me preguntaron cuantos hay avia salamente en mi abstraction no se si aora nadamas dan dos por Aviación en una avitacion donde estan tres personas I hay dos mujeres

8/10

Excellent

25 Jan 2026

Guillermo

Old but fairly clean… friendly and professional

Leisure Family

2/10

Poor

22 Jan 2026

Alicia

Extremely dirty. Hairs all around the room.

10/10

Exceptional

19 Jan 2026

Alma

Staff is very attentive and rooms are spacious and clean

Self

10/10

Exceptional

07 Jan 2026

Marcia

MUY BUENA LA ATENCION

6/10

Pleasant

06 Jan 2026

Felipe

Room was clean, staffing wasn't courtesy, leaning was not fully expected trowels were missing on first day.

10/10

Exceptional

30 Dec 2025

Erasmo

Excellent customer service and the staff is very helpful and professional.

10/10

Exceptional

28 Dec 2025

Samantha

Yes! The fruit and vegetables were so fresh, the rice and bread was hot and freshly made. Everything was amazing.

Family_with_children

10/10

Exceptional

21 Dec 2025

Sixto

Yed

Business

10/10

Exceptional

16 Dec 2025

LUIS

Clean room.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Fidencio

Everything was very good. Staff was friendly. Only thing was the halls from elevator to the rooms were not clean

Leisure Family

8/10

Excellent

09 Dec 2025

Jorge

Hotel was clean and staff very friendly

Business_and_leisure Family

10/10

Exceptional

02 Dec 2025

Marylou

Excellent Service, and kindness
Room was comfortable

Friends_and_family Family

4/10

Poor

01 Dec 2025

Klao V

The rooms was not clean, towels old, bed had a stains, ibhad to clean the table, floor was not clean, they didnt clean my room until 9 pm, i call front desk i need tjem to go amd clean the room they never send anyone's until 4 hrs. Later i ask the lady i need it clean towel but front desks never call them to let them know..this hotel is bad and the price is high

Leisure Family

6/10

Pleasant

01 Dec 2025

Yazmin

Everything was good.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Carlos

Yes prety helpful

10/10

Exceptional

26 Nov 2025

JUANA

Hotel is close to all kind of activities and good places to eat.

Family

4/10

Poor

23 Nov 2025

Martha

When we arrived, tired of a long trip. We were given two rooms. When we arrived rooms were not ready, they were cleaning supplies, thrash, wet towels on the floor and used bed linens were all thrown on top of a chair. Had to go back to request clean rooms.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

JESUS

Excellent all

Business_and_leisure Family

6/10

Pleasant

19 Nov 2025

Susana

Room was so dirty and the hallway

8/10

Excellent

17 Nov 2025

Alberto

Pesimo cervicio, al entrar y te den una habitacion, me la dieron casi a las 4pm. el servicio al cuarto pesimo, nunca contestaban o se tardaban mucho y estube esperando por 2 horas el servicio a la habitacion y no tenian nada para comer en la noche como a las 2am y dicen que tienen servicio las 24 horas. Pesimo servicio para asiar la habitacion, 3pm y aun no estaba asiada mi habitacion.
En general tomare alguna otra alternativa de hotel. Tengo mucho tiempo quedandome aqui pero desde que dicen que ay nueva administracion las cosas an cambiado para mal. El bar no esta habierto mas tarde, en la noche no ay cosinero que te brinde algun platillo, tubimos que ir a buscar algo de cenar afuera del hotel, ya que solo tenian atun. Ni que fuega gato.
En fin me a decepcionado mucho este hotel. Lastima porque era mi preferido por el servicio que daban.

Friends_and_family Friends

6/10

Pleasant

15 Nov 2025

ramon

The cleanliness of the hall needs a lot of work. I informed management the first day I arrived and after two days the dirt and some kind of pieces of Sheetrock remained.
It doesn’t reflect well on the hotel the lack of attention to cleanliness.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

jordan

Everything was great

Friends_and_family Family

2/10

Poor

08 Nov 2025

Maria

Hot Water not working properly, elevators, no coffe, no water, room was hot,

Leisure Partner

2/10

Poor

07 Nov 2025

Maria

Issues with hot water, low water pressure, room temperature was hot, they didn’t put coffe or water bottles

Leisure Family

10/10

Exceptional

05 Nov 2025

Sergio

All staff was very nice and helpful!!

Leisure Partner

10/10

Exceptional

04 Nov 2025

Felix

Excelente ubicación, rodeada de lugares de interes , zona muy segura

8/10

Excellent

29 Oct 2025

Alejandro C

It was just okay.

10/10

Exceptional

27 Oct 2025

Maira

Clean

Leisure Family

10/10

Exceptional

24 Oct 2025

Colin

Great experience.

Partner

10/10

Exceptional

24 Oct 2025

Erasmo

Everything was perfect. 👍💯💪

2/10

Poor

21 Oct 2025

Roberto

Expedia y Krystal Hotels me robaron mi dinero. No volveré a pisar este hotel no lo recomiendo para nada

Family

8/10

Excellent

18 Oct 2025

Pedro

I did not had breakfast at the hotel

Leisure Self

8/10

Excellent

17 Oct 2025

Cynthia

Good surroundings, wishing walking distance to stores, malls, restaurants. There's a plaza right in front the building where you can sit to relax.

Business Family

10/10

Exceptional

10 Oct 2025

Frederick H

Very friendly, helpful, and competent staff. An unexpected benefit was the seeing the large flocks of parrots that roost in the area. The parrots congregate on the roof of a building next door to the hotel to drink water (condensation from the air conditioners?) in the evening and they are easily visible from the Krystal. The hotel management should find an ornithologist to identify the types of parrots and produce a guidebook. When I watched the birds there must have been at least 300 birds visible.

Leisure Self

8/10

Excellent

07 Oct 2025

Juanita Alejandra

I noticed some little issues
The bathroom need more clean up on shower and better showerhead,
Sheets could be newer other than that everything else good,
Near form restaurants and walkable distances

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Isabel Azucena

We noticed the bar was never open this is inconvenient for us we always want to have some drinks in the evenings when we travel and pay for a hotel stay. unfortunately this time we never saw the bar open. Overall our stay was very pleasant the staff were very friendly and polite.

Leisure Family_with_children

4/10

Poor

28 Sep 2025

Karen

todo el cuarto olía a drenaje, las sabanas olían feo, para el precio del hotel esta muy cochino

Leisure Partner

6/10

Pleasant

25 Sep 2025

Joel

Hotel had a bad smell, carpet was dirty.

Business

10/10

Exceptional

24 Sep 2025

Carolina

Excellent stay! The hotel is in an outstanding location—close to everything we needed. The staff was welcoming, the room was comfortable, and the overall experience exceeded our expectations. Would definitely stay here again!

Leisure Family

6/10

Pleasant

23 Sep 2025

Jose Elias Miller

Puerta caida, por lo mismo los seguros no servían, sillón con manchas raras, pocas amenidades en el baño, la caja fuerte se descargó y mis cosas quedaron adentro, teniendo que llamar a mantenimiento,

10/10

Exceptional

19 Sep 2025

Claudia

Nice place to stay. Extremely clean

Leisure Partner

10/10

Exceptional

18 Sep 2025

Rut Azeneth

I liked the staff

10/10

Exceptional

16 Sep 2025

Victor

Excellent

8/10

Excellent

16 Sep 2025

Judy

Our bathroom needed some repairs and updating. Shower had no pressure. But the beds were comfort. Was not given a room with Mountain View at first but was easily corrected. Everyone should a room with Mountain View. It’s beautiful to see in the morning. Staff was friendly and knowledgable. Got us a cab to the airport for 630 pesos.

6/10

Pleasant

10 Sep 2025

Nicholas

The shower leaked and smelled of sewage. There was a mold or water spot on the ceiling in the bathroom.

Leisure Friends

6/10

Pleasant

04 Sep 2025

Frankie

Upon arrival, ceilings were filled with dust and visibly you can see from the ceilings. Housekeeping was quick to respond and cleaned it up. During the stay, there were 2 nights (almost full nights) without electricity, meaning we did not have any air conditioning during the midst of summer. Front desk said it was due to the power outage in the entire block of the town. No compensation provided, no other alternatives provided and we spent the night sweating in a stuffy room, waking up with headaches due to lack of airflow in the room.
Decent customer service, they were able to provide cold storage travelling with medications that needed to be in the fridge. Valet parking is nice enough with no complaints.
The area this hotel is located in is quite busy, bustling with people and great for shopping, although the streets are very dirty and garbage everywhere.
Overall, this place was an ok place to be, I wouldn't give it the star rating they currently have, it's more of a 2 or 3 star hotel rather than a 4, and most definitely not a 5 star stay. If given the choice, there's a 10% chance of me reboojung at this place mainly due to convenience of location (although there are other hotels in the same area).

Leisure Partner