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Crowne Plaza Monterrey

Monterrey · Mexico

Av. Constitucion Oriente 300View location

9.0/10Excellent1,763 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort9.0/109.0
Condition8.6/108.6
Amenities8.8/108.8
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  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Crowne Plaza Monterrey

Situated in downtown Monterrey, the Crowne Plaza® offers guests unparalleled convenience. Close to major avenues like Constitución and Morones Prieto, the hotel provides easy access to cultural and tourist attractions. Whether you're here for business or leisure, CONVEX and CINTERMEX convention centers are nearby.

Explore Monterrey's vibrant cultural scene with the Museum of Contemporary Art, the Mexican History Museum, and the iconic Macroplaza just minutes away. For recreation, enjoy a day at the Sesame Street theme park, stroll along Paseo Santa Lucía, or cycle through Parque Fundidora.

Savor delicious cuisine at La Ventana restaurant or unwind at the spa and heated pool beneath a stunning crystal ceiling. Additional amenities include a tennis court, pool table, sauna, and fitness center. Complimentary Wi-Fi is available throughout the hotel.

Read more about this hotelShow less

Crowne Plaza Monterrey by IHG is centrally located in Monterrey, a 3-minute walk from Auditorium Pabellón M and 11 minutes by foot from Macroplaza. This hotel is 1.2 mi (1.9 km) from Basilica of Our Lady of Guadalupe and 2.3 mi (3.7 km) from Museo del Obispado.

Make yourself at home in one of the 403 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Monterrey? This hotel has 893 square feet (83 square meters) of space consisting of conference space and 12 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Service fee: MXN 25 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 449 for adults and MXN 169 for children
    • Housekeeping is available for an additional fee
    • Rollaway bed fee: MXN 238 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Auditorium Pabellón M 0.3 km / 0.2 mi
Liverpool 0.3 km / 0.2 mi
Escenario GNP Seguros 0.4 km / 0.3 mi
Plaza Mexico 0.4 km / 0.3 mi
Palacio Municipal 0.5 km / 0.3 mi
Monterrey Metropolitan Museum 0.5 km / 0.3 mi
Museo de Arte Contemporáneo 0.6 km / 0.4 mi
Metropolitan Cathedral of Our Lady of Monterrey 0.6 km / 0.4 mi
Faro de Comercio 0.7 km / 0.4 mi
Casino Monterrey 0.7 km / 0.4 mi
Fuente de la Vida o Neptuno 0.8 km / 0.5 mi
Macroplaza 0.9 km / 0.5 mi
Capilla de los Dulces Nombres 1 km / 0.6 mi
Basilica of Our Lady of Guadalupe 1.1 km / 0.7 mi
Explanada de los Heroes 1.2 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2003
  • Total number of rooms: 403
  • Number of floors (main building): 17
  • Single rooms: 232
  • Double rooms: 169
  • Junior suites: 4
  • Suites: 1
  • Accessible rooms: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
Show 64 more facilities & services
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Bicycle storage
  • Sun terrace
  • Gym
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • Conference room: 6
  • Meeting room: 12
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • SaunaExtra charge
  • Hot tub
  • SolariumExtra charge
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Spa centreExtra charge
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • Mini golfExtra charge
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE BUSINESSSINGLE • BUSINESSSGL.BS

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 27 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable9 photos

    Crowne Plaza Monterrey

    DOUBLE TWO QUEEN BEDS

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • CD player
    • Pay movies
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom
    • Plug adaptor

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE 2 DOUBLE BEDSDOUBLE • EXECUTIVE 2 DOUBLE BEDSDBL.2D-EJ

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE EXECUTIVE 2 DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE 2 DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLUBSINGLE • CLUBSGL.CB

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-11

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE ONE BEDDOUBLE • DELUXE ONE BEDDBL.1B-DX

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE DELUXE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 27 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Crowne Plaza Monterrey

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Plug adaptor
    • Pay movies
    • CD player
    • Safe
    • Tea and coffee making facilities
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI-1

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 27 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Crowne Plaza Monterrey

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Tea and coffee making facilities
    • CD player
    • Pay movies
    • Plug adaptor
    • Safe
    • Bathroom
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 12 m²ROO.ST
    Room STANDARDPhoto unavailable4 photos

    Crowne Plaza Monterrey

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Tea and coffee making facilities
    • Pay movies
    • CD player
    • Safe
    • Hairdryer
    • Bathroom
    • Plug adaptor

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE EXECUTIVE NON SMOKINGQUADRUPLE • EXECUTIVE NON SMOKINGQUA.EJ-NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    QUADRUPLE EXECUTIVE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    EXECUTIVE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.EJ-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 27 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Crowne Plaza Monterrey

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Plug adaptor
    • Pay movies
    • CD player
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 27 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable9 photos

    Crowne Plaza Monterrey

    DOUBLE TWO QUEEN BEDS

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Plug adaptor
    • CD player
    • Pay movies
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUM • 1 Bedroom • 27 m²ROO.PI

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Room amenities

    • CD player
    • Pay movies
    • Plug adaptor
    • Hairdryer
    • Bathroom
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • Presidential • 1 Bedroom • 27 m²SUI.6S
    SUITE PresidentialPhoto unavailable5 photos

    Crowne Plaza Monterrey

    SUITE Presidential

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Room amenities

    • Pay movies
    • Plug adaptor
    • CD player
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S-1

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE PREMIUMSINGLE • PREMIUMSGL.PI

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    SINGLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 27 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Crowne Plaza Monterrey

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom
    • CD player
    • Pay movies
    • Plug adaptor

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 28 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable3 photos

    Crowne Plaza Monterrey

    DOUBLE TWO DOUBLE BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width, 2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    Crowne Plaza Monterrey

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Crowne Plaza Monterrey

9.0
Excellent
1,763 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
8.6 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
02 Aug 2026
carolina
Bueno pero en esta ocasion la regadera y el baño en general no estaba en buenas condiciones
10/10
Exceptional
28 Jul 2026
Cecilia
This hotel has everything you need: the rooms are very clean, the staff is friendly, the breakfast is excellent, and the hotel offers free parking.
8/10
Excellent
21 Jul 2026
Esther
Could be better maintained, but
staff is very helpful, food is good. Room is spacious.
Family_with_children
8/10
Excellent
20 Jul 2026
Karen
Mejorar la atención del capitán de restaurante del día 5 de julio 2026 por la mañana
Family
10/10
Exceptional
17 Jul 2026
Francisco J.
This is a great hotel. No issues. Glad they had parking since I rented a car. Best of all is the location. Walking distance to a lot of places. Will stay again.
Family
10/10
Exceptional
10 Jul 2026
XYLIA
Excellent all around
Family
10/10
Exceptional
09 Jul 2026
Ismael
Lugar con buena ubicación y buen servicio
Friends_and_family Friends
10/10
Exceptional
11 Jun 2026
Laura
Love this hotel!! Very friendly staff and everything is very clean
Partner
8/10
Excellent
08 Jun 2026
Ismael
Esta limpio y bien ubicado
Friends_and_family Friends
10/10
Exceptional
25 May 2026
jose
Exelente
10/10
Exceptional
16 May 2026
Marcelo
Got stuck in the elevator for 30 minutes
Self
10/10
Exceptional
04 May 2026
Alvaro
Great great breakfast, excellent service
Partner
10/10
Exceptional
29 Apr 2026
Evangelina
Everything is excellent.
Thank you
Partner
10/10
Exceptional
23 Apr 2026
Ricardo E
Very Good
Self
10/10
Exceptional
20 Apr 2026
Maria
Great place great staff and breakfast
Friends
10/10
Exceptional
10 Apr 2026
Cesar
Im a custumer for over 10 years, the place is excelent, Staff is friendly and the Restaurant is a gem !!
Claudia & Cesar de Leon
Mission, TX USA
Family
10/10
Exceptional
09 Apr 2026
EDUARDO A
Great service and location.
Friends
10/10
Exceptional
05 Apr 2026
Alejandra
Great place to stay. Centrally located to all the shops walking distance to museums and main historic places.
Partner
8/10
Excellent
05 Apr 2026
DANIEL
Great price and location !!
10/10
Exceptional
30 Mar 2026
Jorge
Yes
8/10
Excellent
30 Mar 2026
Victor
Property in general is good for the price, clean rooms, breakfast is not included but Las Ventanas offers a great breakfast buffet not so expensive, parking is included and wich is good also...staff was kind and helpfull when needed
8/10
Excellent
27 Mar 2026
Mario
good Breakfast
8/10
Excellent
25 Mar 2026
Rosalinda
Location very convenient, reception very nice, just kind of not well maintenance the room. It was the door locked broken and kind of update room furniture.
Self
8/10
Excellent
23 Mar 2026
Vicente
Pool out of sevice for years...
Business
6/10
Pleasant
22 Mar 2026
SERGIO
Al llegar a hacer el chek in muy mala atención por el personal
Partner
10/10
Exceptional
13 Mar 2026
Raul
Nice place.
Partner
10/10
Exceptional
13 Mar 2026
Marcelo
Always the best stay in Monterrey
Friends
6/10
Pleasant
13 Mar 2026
todd
Rooms were clean but badly outdated. Had to pay $100pasos for a damage deposit and when we checked out they didn’t give it back. I suggest if you’re going to stay here and you want your moneys worth, kick a hole in the wall and make them earn that 100pasos.
Family_with_children
10/10
Exceptional
06 Mar 2026
JUAN
Perfect
8/10
Excellent
24 Feb 2026
Miguel
Hotel is being remodeled.
I claim regarding a previous booking on Feb-03 that I wasn't able to attend due to snow flight cancellation (PGV, Greenville NC). I never felt a real interest from Hotel Desk persons regarding my problem.
They could do better
Self
10/10
Exceptional
22 Feb 2026
GUILLERMINA
Yes
4/10
Poor
22 Feb 2026
Juan
It’s a 45 yo hotel needs an urgent renewall. A/C thermostats won’t work, the pool is closed, half of the gym equipment is torn and not functioning. Rooms old but functional. There is lots of noise due to minor restoration.
Family
8/10
Excellent
20 Feb 2026
David
Rooms are good, my only complaint would be the coffee for the in-room coffee maker, seems to low quality or at least taste watered down. The staff are incredible. We reserved here thinking the pool would be good for the kids, the pool was closed for remodel but they made it right. I am please and will stay here again.
Family_with_children
6/10
Pleasant
04 Feb 2026
Jaime
I love it, service was great but i got a roon there because the pool and the pool was closed.
10/10
Exceptional
22 Jan 2026
Consuelo
breakfast excellent.
4/10
Poor
13 Jan 2026
miguel
Our last stay here we were charged extra for prediclosed family. Our booking was made for my wife and I along with my two boys but were only honored 2 breakfast for our room. I didnt appreciate being charged additional.
8/10
Excellent
13 Jan 2026
miguel
I was surprised and a bit bothered that i was charged extra for my kids breakfast. We have stayed in this hotel previously and and have not had issues with our stay or with Breakfast... but during our last stay we were charged. Everyone was disclosed at time of.booking and it might be
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Jose
Super nice
Leisure Family_with_children
10/10
Exceptional
02 Jan 2026
Marcus
clean room and central location
10/10
Exceptional
02 Jan 2026
Francisco
Great
10/10
Exceptional
01 Jan 2026
Stefan
Nice hotel with big spaces and friendly staff
Friends_and_family Family
10/10
Exceptional
31 Dec 2025
Carlos
Todo estuvo muy bien,
👏👏👏
Leisure Friends
8/10
Excellent
30 Dec 2025
Ana
The room olds
Friends_and_family Family
2/10
Poor
28 Dec 2025
Laura
We were expecting a better room in better condition or renovated, but unfortunately we got a very old room. Disappointed 👎
Leisure Partner
10/10
Exceptional
21 Dec 2025
silvia
good
10/10
Exceptional
13 Dec 2025
Connie
The staff at the restaurant
2/10
Poor
11 Dec 2025
Luis
Sabanas manchadas de sangre
2/10
Poor
11 Dec 2025
Luis
Sheets stained with blood, water in shower head was not working
10/10
Exceptional
07 Dec 2025
Manuel
No option
Business
6/10
Pleasant
05 Dec 2025
Chris
The air conditioning never worked in the room. We reported the situation but nothing was resolved.
Friends_and_family Family
10/10
Exceptional
30 Nov 2025
Saul
Very friendly staff
8/10
Excellent
19 Nov 2025
Jose Miguel
Reservation it was ok … executive at front desk doesn’t explain nothing… and not a good hostess
Business
10/10
Exceptional
16 Nov 2025
Hugo
Parking lot is nightmare if you have car
Leisure Family
8/10
Excellent
13 Nov 2025
Bhadrasena Mohan Das
Shower and bathroom sink had problems. Bed was comfortable.
4/10
Poor
08 Nov 2025
Connie
The problem was at the restaurant. It was a really bad customer service, they were delayed with everything and they ignore me twice when I asked for things… the food was good. The problem is the services.
I spoke with the manager, but I did not receive any email or phone call regarding about this.
I wanna continue going because I like the room Services and I like the room.
Elevators is another problem because they are so slow and sometimes they are working only one or two.
Business
2/10
Poor
05 Nov 2025
assem
Staff lacking and dirty room
Business_and_leisure Partner
8/10
Excellent
03 Nov 2025
Josue
all was good , except when i was checking out they as to pay a fee for using expedia, that was strange i’ve used expedia all the time this was a first
Leisure Partner
10/10
Exceptional
03 Nov 2025
FIDEL
Clean, good location, nice restaurant
Leisure Partner
8/10
Excellent
01 Nov 2025
Nilam
Yes
Business
10/10
Exceptional
31 Oct 2025
ALEKS
Great location my room was updated and very comfortable. Good hotel a little dated by the lobby, but pretty nice for the price
Business
2/10
Poor
27 Oct 2025
Gerardo
The worse service I had - Make sure you don't take a hot shower you will sound the fire alarm!
10/10
Exceptional
26 Oct 2025
Guillermo
I didn't have breakfast
Self
10/10
Exceptional
26 Oct 2025
Maria Esther
Everything was good
6/10
Pleasant
22 Oct 2025
Daniel
Pictures on the listing are completely different than what you would get. Place is OLD ABD OUTDATED
Leisure Family
8/10
Excellent
19 Oct 2025
Kevin
The Hotel was really good its just the breakfast and dinner was $25 each person. Online it said it was included. The room was nice after they fixed the ac. Also there is allot of traffic going up and down the elevators . OVERALL GOOD HOTEL FOR THE MONEY. They just gappend to be remodeling when i visted. The staff was great, english and spanish speaking.
10/10
Exceptional
13 Oct 2025
Rene
Excellent choice I recommend for tourists guys need to visit Monterrey book with Expedia app and save $$$ very affordable and easy and the motel Crown Plaza was a must place to stay
Business_and_leisure Partner
6/10
Pleasant
13 Oct 2025
Ray
Staff was nice and helpful. The water issues seem to be ongoing with construction in the lobby. Hot water and pressure was hit or miss.
Friends_and_family Family
2/10
Poor
12 Oct 2025
Edgar

Malo

En remodelacion, todo lleno de polvo, y con mucho moivimiento de trabajadores de construccion por todo el hotel, cuarto sucio, almohadas sin lavar, con mal olor
Partner
10/10
Exceptional
04 Oct 2025
uriel
Good location
Business_and_leisure Family
10/10
Exceptional
03 Oct 2025
uriel
Clean rooms, great service
Business_and_leisure
10/10
Exceptional
24 Sep 2025
Claudia
La alberca estaba sucia así que no pudimos usarla, es una lástima porque está muy bonita. Y también la entrada estaba en remodelación. Aún así es muy buena opción en el centro de Monterrey
Leisure Family
8/10
Excellent
23 Sep 2025
Jonás
They had a party in the hotel some sort of event by the hotel. Loud by noisy people with a band. Not sure if want to stay there any more. Staff need to smile more often at front desk.
10/10
Exceptional
19 Sep 2025
JUAN
Everything is good
Leisure Family
6/10
Pleasant
18 Sep 2025
Arturo
We got in late, family was super tired, after all fell asleep, found out ac was not working
Friends_and_family Family
10/10
Exceptional
16 Sep 2025
Dorian
Súper cerca de todo! Limpio, alberca limpia todo increíble
Business_and_leisure Friends
10/10
Exceptional
12 Sep 2025
Xochitl
The pool is nice, the staff is kind, and the location is good. The hotel is old but well kept and the rooms have been upgraded.
Leisure Family_with_children
10/10
Exceptional
11 Sep 2025
Garry
Nuestra primera vez en este hotel y quedamos muy contentos con el excelente servicio de todo el staff en todos los departamentos, limpieza, meseros, front desk vigilancia.
Los cuartos muy amplios y limpios, la cama y almohadas muy cómodas y muy silencio y tranquilo. Emocionados los meseros nos contaron todos los upgrades que le están haciendo al hotel y al restaurant con ese buffet variado y delicioso. Muchas gracias por hacernos sentir consentidos durante nuestra estancia.
10/10
Exceptional
04 Sep 2025
Rodrigo
Excellent service from all their employees
Leisure Partner
10/10
Exceptional
02 Sep 2025
Erasmo

Trip to Monterrey, Nuevo Léon México. 👍🇲🇽💪

I always have a great experience every single time that I stay at the Crown Plaza Hotel. The breakfast buffet is delicious and very fresh. The rooms are very nice, clean and comfy.
Partner
10/10
Exceptional
02 Sep 2025
Erasmo
I always stay at the Crown Plaza Hotels, especially at the one in Monterrey, Nuevo Léon, México. I always add 2 breakfast buffets, one for my spouse and one for myself. The food is always fresh and delicious.
Partner
6/10
Pleasant
01 Sep 2025
IMELDA
This is old hotel has a lot rooms but no the best choice for Hotel’s ,the clean is average because is to big and is not that busy the rooms smells like old carpet the location is closed to the stores but 10 minutes walk to the marcroplsaza the swimming pool is not so clean the water looks green :/ no healthy but all the employees very nice and with excellent customer service every one are so nice : ) the rooms between 4 & 11 are small no fridge but coffee maker available.
Leisure
10/10
Exceptional
01 Sep 2025
Cynthia
Staff very friendly
Leisure Family_with_children
8/10
Excellent
24 Aug 2025
Carlos
I book with breakfast incluided and did pay for it and when i arrive to hotel they told me breakfast is not inckuided. You can check my intinerary and it say brwakfas inckuided. I did oay for it.
6/10
Pleasant
23 Aug 2025
Ibrahim
This hotel needs total renovation
Doors of the room closes barely elevators are damn slow they doing some maintenance so the noise is all over
Had a simple dinner at the restaurant quality was awful
Wasn’t the stay I expected to be at a crown plaza chain
Business
2/10
Poor
21 Aug 2025
Carlos
Is under maintenance and updates. They charge me breakfast, after I already pay for it. Not great food either. Thanks
Business Self
8/10
Excellent
21 Aug 2025
roberto
The hotel is an old property but remains in excellent shape super clean remodeled nice rooms, all of this is meaningless when becomes the breakfast restaurant.
The breakfast area and the food presentation is a shame and the food quality is very poor is incomprehensible that this hotel has such a poor breakfast even the juices are mixed with half water all other hotels of the same price range in Monterrey they have excellent food other restaurants
I told the restaurant manager that the orange juice was more water than juice he acted surprised and the question is don’t they have somebody to approve the food they serve at the restaurant
It’s a shame that such a nice hotel loose customers because of the poor quality food and presentation.
They should send somebody from the the hotel to check the food of fiesta Americana hotels that is quality food and excellent presentation
They will customers if nothing is done
Business_and_leisure Family
10/10
Exceptional
20 Aug 2025
Abraham
Very nice love it
8/10
Excellent
18 Aug 2025
Mario
The temparatuers outside are high and the room does not have a refrigerator so that you can place water/soda/something to refresh yourself after being outside.

The personnel was not able to extend my visit and invited me to book in expedie instead... I do not see that efficient, mostly when I'm in front of them and they can not extend my stay...
10/10
Exceptional
17 Aug 2025
Erick
Its ok
4/10
Poor
14 Aug 2025
Jose
No enough elevator
Slow check out
Over capacity due to an event
Friends_and_family Family
10/10
Exceptional
13 Aug 2025
Pedro
The exception was the front desk reception staff.
Staff member Christofer was apparently in an accident. He could barely move due to pain, would not speak, and offered no information on our reservation. His associate was falling asleep and did not assist.
Leisure Partner
8/10
Excellent
11 Aug 2025
Connie
La comida del Buffet no está muy buena, y los vasos no están bien lavados, tienen olor.
El elevador tiene problemas para subir o bajar, pues tarda mucho. Y no siempre están funcionando los tres elevadores, muchas veces es solamente uno
Friends_and_family Family
10/10
Exceptional
11 Aug 2025
Sergio

This is a very good hotel

This is a very good hotel checking in and out was perfect. Friendly staff , very clean and perfect location.
The only thing is parts of the building that needs to be painted and fixed. Other than that a very good hotel to stay in Monterrey, very close to everything.
Friends_and_family Family
4/10
Poor
10 Aug 2025
Miguel
The lobby was under construction, restaurants were unorganized, 3 out of the 4 elevators were out of order the first day and half.
4/10
Poor
09 Aug 2025
Monica
Our overall experience was disappointing. The breakfast buffet was completely out of food one hour before closing. When I brought this to the manager’s attention, his response was, “Eat what we have out,” and he simply offered to make it complimentary. The food that remained was dry, and about 60% of the chafing dishes were empty. In addition, the cleaning staff knocked on our door every morning before 8:00 a.m. to ask when they should return to clean. There was no “Do Not Disturb” sign available, so we were forced to wake up early each day. To make matters worse, the elevators broke down on Friday night, causing a major inconvenience for guests. Unfortunately, these issues made our stay far less enjoyable than expected.
Business_and_leisure Family
10/10
Exceptional
09 Aug 2025
Maritz
Everything is good
Leisure Family
10/10
Exceptional
05 Aug 2025
XYLIA
Close to everything. Staff and service was phenomenal. Upgrades look amazing.
Leisure Family
2/10
Poor
03 Aug 2025
Mariana
Bad service in reception
Leisure
8/10
Excellent
31 Jul 2025
Juan
I loved how clean and cose it was to shopping and eating

Only dislike was construction going on in hotel
Leisure Family
6/10
Pleasant
29 Jul 2025
Guillermo
It’s very outdated.

Location & surroundings

Crowne Plaza Monterrey
Av. Constitucion Oriente 300, Monterrey, Mexico

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Crowne Plaza Monterrey

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