Name: Novotel Monterrey Valle
Address: Lazaro Cardenas 3000 Esq Dr Atl Col Valle Oriente, Monterrey, 66269, MX

8/10

Excellent

03 Aug 2026

Enrique

La.altura de los pisos , mi esposa se Mareo al tener que estar subiendo hasta el piso 11 a cada rato para poder ir al cuarto y /o bajar . Nos quedaba muy lejos del hobbie y la alberca

2/10

Poor

03 Aug 2026

Ramon Antonio

Hotel charges for things hotels in the area DO NOT xharge for (like parking) and they force you to buy food from their restaurant

2/10

Poor

01 Aug 2026

Ramon Antonio

Force you buy the food from the restaurant at the hotel. This is NOT a good place to be unless you like to be forced to buy their food as you use the public areas of the hotel. As the worst is that the staff DO NOT CARE for you. Worst that robots. HORRIBLE.

10/10

Exceptional

01 Aug 2026

Gerardo

Excellent place comfortable and clean

10/10

Exceptional

26 Jul 2026

Alejandro

Breakfast was incredibly good!
The king room bed is fantastic!
Front desk was nice and helpful.
10/10

10/10

Exceptional

26 Jul 2026

Rita

Nos encanto

10/10

Exceptional

25 Jul 2026

Francisco

Todo muy bien. Excelente servicio.

Self

10/10

Exceptional

15 Jul 2026

Douglas

la habitacion muy limpia, tiene Gym, el area del restaurante fue renovada y quedo muy bonita, la atencion del personal estuvi super bien. realmente simepre que voy a Monterrey me Hospedo en este hotel, Recomendado.

Self

2/10

Poor

10 Jul 2026

Denisse

Las habitaciones no son las que tienen aquí en la foto al menos no la habitación que yo hice booked en expedía nada parecida a la de las fotos , el edifico viejo y descuidado para mi parecer, buen servicio al cliente .

Partner

8/10

Excellent

10 Jul 2026

Nicole

Great location, clean hotel and rooms. Parking was a bit complicated

Family

10/10

Exceptional

06 Jul 2026

Juan

The room was very clean, in a great location, and everything was perfectly organized

Partner

6/10

Pleasant

05 Jul 2026

Liliana

Habitación con olor a humedad, detalles de mtto en baño, falta mejorar limpieza, camas muy altas y duvet mal tendidos y arrugados.

Pisos en pasillos con deterioro y de diferentes colores eso le resta imagen.

10/10

Exceptional

20 Jun 2026

Elisa

The room is very clean always, the staff personnel is nice and the hotel looks so modern with the renovations. Also the food is delicious

Self

4/10

Poor

11 Jun 2026

Arnoldo

The lobby looks nice but thats about it. Our room was super old and the hallway on the 12th floor was ugly. Carpet on the 12th floor was peeling and very dark. I also asked for an extra pillow and they never brought it to me. First and last time staying at this hotel.

Family_with_children

8/10

Excellent

08 Jun 2026

Carlos

Breakfast was amazing

Self

8/10

Excellent

31 May 2026

Agustin

Muy buen hotel para todo !

Friends

6/10

Pleasant

30 May 2026

Oscar De la

I was left several days a note in the key entrance in the door knob indicating that i had to let the housekeeper in to clean the room, (i would put the “do not disturb” sign in the door knob) I had late shifts and woke up til past 12pm take a bath and leave and would not come back to the hotel til 8 or 9pm. Frustrating, i have never had that in no other hotel. No simple old style iron in the room, i had to request it to reception and took 1 day to get it. Their steam devices are slow and leave clothing horrible. Since day one i told the receptionist to fix the closet because it did not close and they never came to fix it. Overall partially ok.

Family

4/10

Poor

21 May 2026

Michel

I've stayed at this hotel multiple times over the years and have genuinely appreciated watching it improve. Most of the property has been beautifully renovated, and it shows. Unfortunately, this stay was a frustrating exception.
I was placed on the top floor, which has not yet been renovated. The room felt very dated, but the bigger issue was visible water damage and a noticeable mold smell. My allergies flared badly throughout my stay and I struggled to sleep. I requested a room change multiple times and was told nothing was available. On my last night they finally moved me to a renovated room, and the difference was immediate. My allergies cleared up and I slept well for the first time during the trip.
I want to give this hotel the benefit of the doubt because the overall trajectory is positive. But placing guests in rooms with mold and then leaving them there for multiple nights despite complaints is a health issue that needs to be addressed. I hope management takes the top floor seriously before other guests go through the same experience.

Business

4/10

Poor

14 May 2026

Veronika

Would love to start by saying that the staff was very accommodating and friendly, and fhat the remodel they did to the ground floor lobby turned out great, it really looks amazing. Having said that, not one dollar went into the bedrooms, and it shows. Unfortunately, the bedroom had a nasty rat-excrement-like smell when we turned on the AC (which was off as soon as we entered the room at 8pm check-in). That was an awful start of our stay. The black out curtains were really dusty, the underside of the bed was full of dust and hair, the floor felt sticky, overall cleanliness couldve been improved. The bathroom was ok, although the SC vent was very dusty. Overall, I wish I had made a different choice of stay. Unfortunately, I would not recommend it.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Leslie

The showers were really nice, beds are really comfortable, but the room smelled so bad. It smelled like if they mopped with a dirty mop, sort of like a humid smell. To check in it took like 30mins, so staff wasn’t really organized.

Family

10/10

Exceptional

21 Apr 2026

Roxana

This hotel was perfect, friendly staff, extremely vlean, and breakfast was excellent

Family

10/10

Exceptional

20 Apr 2026

Randal

Renovations are on last stages. Not an issue for guests. Friendly helpful staff. True it is 10 mins walk to Starbucks and Fashion Drive Mall but the sidewalks are not in good shape and not really fully set up for comfortable walking for pedestrians. Overall very pleasant stay.

Self

10/10

Exceptional

18 Apr 2026

wissam

It was a beautiful hotel, featuring breathtaking views and exceptional attention to guests. I highly recommend it for families and special occasions.

Self

4/10

Poor

28 Mar 2026

Juan Diego

Construction inside building in mornings so be prepared for multiple drills and hammers blasting through your walls. No need for an alarm clock

6/10

Pleasant

16 Mar 2026

Adriana D

El hotel necesita un upgrade esta muy antiguos los baño y cuartos pero el servicio es bueno

Family

8/10

Excellent

04 Mar 2026

Raul

Make some improvements in the rooms and bathrooms, they look old

6/10

Pleasant

23 Feb 2026

ziad

yes

Family_with_children

8/10

Excellent

22 Nov 2025

Oscar R

Good business hotel. Good location. Good breakfast options. Internet not so great.

Business

6/10

Pleasant

30 Oct 2025

Santiago

El hotel en lineas generales esta Ok, no es la gran cosa pero tampoco esta mal

Business

10/10

Exceptional

12 Oct 2025

Edgar

Me encantó la zona, no me gustó que la tarjeta se des configurara cada vez que regresaba al hotel

Leisure Partner

10/10

Exceptional

12 Oct 2025

ESMERALDA

Excelente y sobre todo el desayuno nos encanto

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Robert Joseph

Ya did good kids

Leisure Partner

10/10

Exceptional

14 Sep 2025

Jacob

Good

10/10

Exceptional

09 Sep 2025

Edwin

Clean room and staff was friendly

Leisure Self

8/10

Excellent

06 Sep 2025

petersen

The price is relatively inexpensive. but the hotel is in renovation, so the lobby has no place to hang out, the room looks outdated. the people and staffs there are all very warm and helpful.

6/10

Pleasant

01 Sep 2025

Adrian

.

8/10

Excellent

29 Aug 2025

Enrique

The view was perfect

Leisure Self

10/10

Exceptional

26 Aug 2025

Héctor

Staff coul be more kind

Leisure Family

10/10

Exceptional

21 Aug 2025

Ernesto

Great location

2/10

Poor

20 Aug 2025

Maria

Really rude staff. 0 willing to help guest.

6/10

Pleasant

11 Aug 2025

DAVID

.

4/10

Poor

27 Jul 2025

Idalia

Está en construcción y no funcionan todos los elevadores, el aire no bajaba de 20 en nuestro cuarto el baño tenía olor a drenaje y el caurto no olía a limpio nose si sea por toda la construcción pero no me volvería a quedar aquí y menos por el precio

6/10

Pleasant

26 Jul 2025

Ana

Well this is not a cheap hotel, we had 5 rooms and all of them had some things that one or more of the others didn’t, like for example coffee makers and fridge, we requested extra towels and they never delivered them, cleaning lady was rude to some of us, complaining about how dirty the room was, when it wasn’t, the water machine to refill room water wasn’t working most of the days, and not to mention that the facilities are currently under remodel, and to exit the pool you have to pass right next to the restaurant and the floors get super slippery, etc

Business_and_leisure Family_with_children

4/10

Poor

23 Jul 2025

Jorge

They did not mention during reservation that hotel was in the process of been remodel
Not a pleasant stay

Business

10/10

Exceptional

14 Jul 2025

Juan

Todo bien, lo malo es que está en construcción

Leisure Family

6/10

Pleasant

06 Jul 2025

Verified traveler

Solo detalles de construcción en las nuevas habitaciones
Puertas que no habren bien
Extractor de baño sin funcionar
Broches de puertas mal colocados

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Rodolfo

Great place and very convenient location.

Leisure Self

4/10

Poor

06 Jun 2025

mark

The price

Leisure Self

10/10

Exceptional

04 Jun 2025

Luis

Nice place to stay!! Safe and easy to move around the area you don’t have to drive so far to find anything you need.

Leisure Self

8/10

Excellent

03 Jun 2025

johanna

Is in remodelation for now

Business Self

10/10

Exceptional

30 May 2025

Jo

Need hair conditioner in the shower.

Business Self

8/10

Excellent

18 May 2025

eleoveres

I HAVE TO PAY FOR PARKING MY RENTAL CAR ON THE HOTEL.PARKING AREA. I THINK THAT SHOULD BE INCLUDED,

2/10

Poor

07 May 2025

tsaihsun

Very old hotel

Business Self

6/10

Pleasant

06 May 2025

Bill

The hotel needs and upgrade as it is showing its age

Leisure Self

10/10

Exceptional

04 May 2025

Abel

Nice place

Leisure Friends

10/10

Exceptional

03 May 2025

Joel

Dated but functional.

Leisure Family

6/10

Pleasant

04 Apr 2025

Rene

I didnt like the rooms. they are really old, hot water did not work and the property is unders works of renovation

Business

4/10

Poor

29 Mar 2025

Salvador

Las condiciones de la propiedad muy malas

2/10

Poor

18 Mar 2025

Jose Ernesto

Hotel must warn guests BEFORE booking that there are renovation works in place. Mediocre cleaning and had to call front desk as there was no warm water. Will think it twice before stay there again.

Leisure Friends

4/10

Poor

16 Mar 2025

Alejandro

I will not come back to this hotel.

This is an old property under renovation. The rooms were small and the bathrooms were extremely outdated. The breakfast was very limited and food options were not impressive at all. The staff was friendly though. My biggest disappointment was not clarifying the room was for 2 adults and they charged me extra. Not cool.

Friends_and_family Family

4/10

Poor

15 Mar 2025

lizeth

First I got a room with a tub so high I can’t get o. It, the shower head was down the middle of the wall so either I need to get a step or chair to help me get in shower and if I did O will need to shower kneel on the tub. I asked for room change and it was quick 10 min tops, the room they gave me didn’t have a plug to charge the cel, the ight stand was the size of a bible book, I have some snack one night watching TV and the candy wrapped was in one of the tinny night stand not even move it , when I try to put my clothes in one of the drawers got stuck and cans pushed back, try the second drawer one of my shirts got rip from a nail inside the drawer I looked and was. Piece of wood and nail chipped inside, I got breakfast two times and I have to get up and look for the coffe pot to refill my cup when I was living and signify my ticket the waiter asked me if I wanted to add a tip I told him why is buffet I got up and served my self no one checked on my even I have to get up and refill my coffe three times and was like 5 waiters standing just there talking , NOPE I WONT RECOMMEND THIS HOTEL they advise me before it was under construction but that one thing so different from having courtesy to the client

Business_and_leisure Self

2/10

Poor

15 Mar 2025

Luis

Don’t show pictures of the remodeled rooms if my bathroom has 80’s rules

8/10

Excellent

11 Mar 2025

Armando

By the price the hotel is in excellent location

Business Family

2/10

Poor

11 Mar 2025

Carolina

The room ac wasn’t working properly, the room was to hot and i couldn’t sleep well because of the heat.

Business Self

6/10

Pleasant

18 Feb 2025

PERLA

Noise by construction

8/10

Excellent

14 Feb 2025

Meihua

WiFi coverage is bad

8/10

Excellent

09 Dec 2024

eleoveres

Great place to stay, older but nice

2/10

Poor

06 Dec 2024

Baruch

The property is so old filthy

2/10

Poor

18 Nov 2024

Brittany

Horrible

2/10

Poor

22 Aug 2024

gerardo

Muy deteriorado y en construcción , sucio

Business

2/10

Poor

21 Aug 2024

denisse

REALLY BAD SERVICE FROM THE STAFF, POWER WENT OFF SEVERAL TIMES DURING MY STAY, AND THE STAFF VERY RUDE! THE LOBBY WAS ALSO VERY HOT!

Leisure Family

8/10

Excellent

13 Aug 2024

Daniel

Location

Business_and_leisure Self

8/10

Excellent

11 Aug 2024

Michelle

Was convenient location. Friendly and helpful staff. Good value.

Leisure Self

8/10

Excellent

10 Jul 2024

Juanita

This property is conveniently located 10 minutes from Centro and walkable to Fashion Drive. Building is currently being renovated, should be beautiful soon. The very best thing about this hotel is the staff and customer service. Everyone has a smile, look happy to be there, helpful and provide top quality service.

Leisure Family

6/10

Pleasant

08 Jul 2024

Viridiana

Cobran por llevarte la comida y no llevan toallas

Estuvo un poco incómodo el usar solo el elevador tamb pedí 2 veces toallas y no se me proporcionaron cobran el servicio asta por llevarte un café un poco elevados los precios lo único bueno fue que el personal nos trató bien pero siento k el hotel cobra mucho la estancia y necesita muchas cosas como el elevador solo uno las toallas nunca me las llevaron cobraron extra por llevarme un café al cuarto se que no es culpa del personal pero para lo que cobran deberían de tener al 100 todo

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

RAUL

El hotel está siendo remodelado, solo funciona un elevador.

Leisure Partner

4/10

Poor

23 Jun 2024

Luisa Maria

Never coming back.

Stayed for a night. We arrived late and tired after a long day. As soon as we arrive, we are told the hotel is currently being remodeled.Oh, okay. Wish I would've known before. We were charged $100 MXN for parking, which we weren't warned about before hand, but okay. Next we get to our room, and it looks NOTHING like the pictures advertising it. Old furniture, cracks in the false ceiling. Open the shower and it was leaking. Hairs from the previous guest all over the place, including the door. The bedside lamps didn't work, and there are only two or three different electrical outlets to use. Last and most frustrating, when we were all settled in, we heard a chirp in the AC. Fortunately maintenance was able to help us fix the problem (which eventually came back), but it turns out the false ceiling vibrated when the AC was running and he adjusted it through the ceiling access panel, which I had to do again in the middle of the night because the noise came back.

Friends_and_family Family

6/10

Pleasant

12 Jun 2024

Eduardo

I like the location.
I did not like the property that looks old and cheap vs the price charged.

Leisure Self

8/10

Excellent

02 Jun 2024

Jose

Very friendly staff. Even though they are remodeling they make your stay pleasant.

Leisure

6/10

Pleasant

01 Jun 2024

Arsenys

Just 1 elevator works. The AC is working poorly. Fromt desk not friendly

Business

2/10

Poor

20 May 2024

Xavier

it was not hot water the restaurant have a bed service

Friends_and_family Family

6/10

Pleasant

15 Apr 2024

Jorge Eduardo Alvarez

It isn't what it used to be. It screams old! everywhere. Toilet had two buttons, only one was working. Will look for better options on my next visit to Monterrey.

Business Family

2/10

Poor

13 Apr 2024

Peter

Place was old, no water bottles, dirty, seems cheap and not only cheap looking but the place felt like the owners are cheap. Breakfast was a 1 out of 10. Juice was watered down and food had no flavor. I do not recommend at all. To pricey for 0 value.

Business Self

8/10

Excellent

08 Apr 2024

Leticia G

They are doing renovations, so be prepared for some delays specially the elevators. Everyone is very nice and attentive. I will wait until the renovations are done to come back here!

Leisure Friends

2/10

Poor

25 Feb 2024

Maria

This hotel is disgusting. I had to cancel my stay and leave early, loosing money, but I just could not bare staying here. Its super outdated, moldy, the bed and pillows are dirty and ROCK solid. Seriously have never been in a place this bad.

Business Self

2/10

Poor

21 Feb 2024

javier

Sucia y de mal aspecto encontramos cabwllos en todo el cuarto y cama

Leisure Family

4/10

Poor

18 Dec 2023

Verified traveler

I did the reservation in hotels.com and the page said the the breakfast was included but at the hotel the staff said that I need to pay for the breakfast….. i can’t believe it!!!!

Friends_and_family Family

4/10

Poor

07 Dec 2023

Sergio

Not Novotell standard. Very supbar

Business Self

10/10

Exceptional

03 Aug 2026

Yahir

Los desayunos buffet estaban riquísimos así como el servicio a la habitación todo lo del menú está delicioso y a buen precio

10/10

Exceptional

03 Aug 2026

Brander

Todo excelente

10/10

Exceptional

03 Aug 2026

Armando

Habitación limpia y ordenada

8/10

Excellent

31 Jul 2026

Alejandro

Excelente ubicación y hotel bonito, hay cuartos remodelados y no remodelados y son muy diferentes. Procuren pedir uno de los remodelados.

10/10

Exceptional

30 Jul 2026

Maria Eugenia Ludmila

Gran hotel, estuve solo una noche por negocios pero el personal muy amable, la habitación muy bien, la cama espectacular, el restaurante con opciones muy ricas. Todo perfecto.

10/10

Exceptional

30 Jul 2026

Georgina

Todo súper bien
Me tocó un cierto remodelado

6/10

Pleasant

30 Jul 2026

Miguel

A los próximos huéspedes PREGUNTEN primero si el estacionamiento es incluido porque NO lo es...y si reservan por HOTELES.COM asegúrense de que si haya habitaciones porque si no lo.hay el costo adicional es alto por qué te consigan otra habitación

8/10

Excellent

30 Jul 2026

Mauricio

La ubicación es muy buena en la Av principal de san Pedro, incluso para ir al centro de Monterrey, la habitación era impecable y muy limpia, pero el personal es poco atento y muy grosero, parece que te hacen un favor, esperaba más en el
Lobby, el desayuno es excelente y la calidad es buena

10/10

Exceptional

29 Jul 2026

Eduardo

Ok

8/10

Excellent

28 Jul 2026

Aureliano

ok

8/10

Excellent