Hotel Auténtico Monterrey

10/10

Exceptional

27 Jul 2026

Jaime

Excelente lugar, muy limpio, olía rico, grandes vistas. El personal muy atento y el servicio a la habitación super rápido.

8/10

Excellent

26 Jul 2026

Aldo

Good experience

10/10

Exceptional

23 Jul 2026

Jesus

Good

6/10

Pleasant

20 Jun 2026

Flor

Property is not well kept. The rooms need a deep clean, curtains are falling, I saw accumulated dust, and the rooms have a weird smell. Staff was nice.

Family_with_children

10/10

Exceptional

18 Jun 2026

Analyse

Beds are super comfy and the AC worked like a champ!

Partner

6/10

Pleasant

10 Jun 2026

Grant

Stay was satisfactory.

Business

8/10

Excellent

09 Jun 2026

Erica

LICATION is GREAT,personnel at restaurant super nice & friendly. Front desk night shift not so much; day time girls very attentive, it's an OLD place;but once you get to the room it's a lot BETTER * Quiet, perfect shower.
I'LL stay there again. Rooftop is not as good as other people mention;unfortunately there's no service or anything up there but the CLEAN SMALL pool. Parking is free,valet,& plenty undercover). The FRONT of property
looks a little scary,but is ok! No worries! Walkable area super safe*

Self

4/10

Poor

21 Apr 2026

Mikel

Late check in, sub par breakfast, AC problems in room, shower was clogged and room flooded

Partner

6/10

Pleasant

02 Apr 2026

Enrique

Breakfast was not sufficient and no variety

10/10

Exceptional

27 Mar 2026

Michael

Great stay

Friends_and_family Family

2/10

Poor

17 Mar 2026

Cesar Antonio Lopez

Horrible

Self

10/10

Exceptional

14 Mar 2026

Alejandro

Great location staff.. over all great place to stay over the weekend

Self

10/10

Exceptional

10 Mar 2026

Maria Cristina

The hotel was great for my business trip.

Business

6/10

Pleasant

06 Mar 2026

patricia

Old

2/10

Poor

08 Feb 2026

idir

There was a construction work next to the hotel I couldn't sleep properly for two days then I had to leave the hotel after only 2 nights rather than 4... without being refunded as I needed one basic thing : to be able to sleep .

Business Partner

2/10

Poor

08 Feb 2026

Alejandra

The hotel and room floors were horrible. Sheets clean. But rest of the hotel room not clean and the sofa horrible stingy the and it needs a lot of maintenance. The photos on website not close at all.

6/10

Pleasant

29 Dec 2025

Eduardo

Negative. No security or personnel at night. Rooms are deteriorated. Curtains are translucent and lack light blockage. Room cleaning was a skipped 66% of the times. Bathroom lacks privacy. Lacks proper acoustic insulation. Access from rooms to parking lot must use stairs. Common areas are deteriorated.

Positive. Great location. Bed is confortable. A/C works very well. Restaurant food and service is good.

10/10

Exceptional

08 Dec 2025

Alejandro

Great place to stay in but the pillows are hardble

10/10

Exceptional

07 Nov 2025

Isabel

Staff was wonderful

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Leonard

Worn Towels

The room was very nice but wasn't impressed with the towels and placements majority of the towels seem very worn.... Those little details mean a lot.

Business

10/10

Exceptional

24 Oct 2025

Alessandro

Perfect!

8/10

Excellent

23 Oct 2025

Belinda

The room was unfortunately not properly cleaned (floor stains), smelled of very harsh cleaning products upon arrival. The hotel’s condition has deteriorated significantly since my last stay in 2021. For example, the shower tiles needed to be re-grouted, the glass door hinge for the toilet room should be re-installed/checked, and the ac was leaking onto the seating area underneath. There was also about two feet of flooring baseboard missing upon entering the room. The closets dont have hangers yet there’s hanging space… having said all this, the service / people that work there are great!!! The location is also nice!!!

Friends_and_family Family

4/10

Poor

27 Sep 2025

Raul

The place does not have good service. I arrived 6pm and the room wasnt ready. I had a meeting to attend at 7:30pm and only have one hour to freshenup. The staff didn’t care, nor offered compensation or anything. De real guest had the same problem

Business Self

6/10

Pleasant

25 Sep 2025

Daniel

This Hotel is perfect if you want to sleep at night and spend the whole day in the city. If you're looking for a place to stay and relax, this is not recommended.

Business Partner

2/10

Poor

18 Sep 2025

Joaquin

This is in no shape or form a 4 star hotel…. More like a 2 star hotel if anything. The location is prime but the hotel is very outdated. The room didn’t have a closet, it was the open cabinet in the bathroom with no hangers. The reception area was ghetto. The staff was friendly. For the price, i wouldn't recommend anyone to stay here

Leisure Partner

8/10

Excellent

17 Sep 2025

Norma

I liked the location, it was walking distance from everything that’s convincingly to someone traveling alone. My room had a bad Oder I let the front desk know to check it and when I came back the Oder was less but still there. I was uncomfortable because of the Oder but after a while I just felt with it since my stay was short.

Business_and_leisure Self

10/10

Exceptional

06 Sep 2025

Martib

Bueno

8/10

Excellent

27 Aug 2025

Rossana

Good location but rooms are somewhat plain

Leisure Partner

2/10

Poor

08 Aug 2025

Tatiana

El hotel el terrible. Nada que ver con las fotos. Las sillas están rotas, las camas desportilladas, sábanas sucias, humedad en las paredes y en la ducha y ni siquiera hay jabón en la ducha. La puerta del baño ni cerraba. Las pasillos están deteriorados y la recepción parece un hostal. La verdad muy malo el hotel. Me tocó salirme después de la primera noche y perder la plata ya que tampoco accedieron a hacer una devolución parcial por las malas condiciones. No lo recomiendo ni cinco.

Business Friends

8/10

Excellent

07 Aug 2025

Estanislao

En general bien

La comida esta deliciosa. La cama se hunde un poco

Partner

10/10

Exceptional

09 Jun 2025

Allen

smelled great , amazing city

Leisure Self

10/10

Exceptional

04 Jun 2025

Keila sarahi

Amazing time every time I stay!

Thank you!

Leisure Self

2/10

Poor

14 May 2025

Christine Jill

The common areas of this property were beat up with huge stains all over the carpets and it smelled. It was disgusting. I left the next morning.

Business

2/10

Poor

28 Mar 2025

YESIKA

Mi first room was terrible. It looks like they renovated although was a cheap job. Holes in the walls where the AC unit was placed. The shower was not working properly as the water level got stuck up to your ankles. The corridors with carpet full of stain's everywhere. I request immediately to be changed room although the hotel was full booked until Wednesday. So then I was able to get a better room. Still the carpet in the corridors are dirty and full of dust and the reception area on the 3rd floor is not welcoming at all. The only good thing was Selena at the reception what an incredible person. (her professionalism and empathy was amazing).

Business Self

10/10

Exceptional

23 Mar 2025

Bryan

Great place!

Business Self

8/10

Excellent

17 Mar 2025

Nellybet

Good

10/10

Exceptional

12 Mar 2025

Verified traveler

10 Stars

Staff was attentive.

Business

6/10

Pleasant

04 Mar 2025

Marisela

The restaurant inside the hotel was delicious. The hotel needs some remodeling.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Diego

Great facilities

4/10

Poor

25 Feb 2025

Carlos

In this day the tv in the room should at least be a Smart Tv, pillows where thin, overall did not get the boutique hotel feeling

Leisure Partner

8/10

Excellent

22 Feb 2025

Christian

In general good, will probably need some maintenance around the carpet and some minor details on the rooms

Leisure Partner

10/10

Exceptional

18 Feb 2025

Seung Whan

Ver good

Business Self

6/10

Pleasant

18 Feb 2025

Romeo

Not the best for what you pay for

Business Self

8/10

Excellent

13 Feb 2025

Dean

Good location but in pretty rough shape.

This place is well located in San Pedro G.G., but 4-star it is not. The lobby is dirty and in bad shape, as are the hallways. The rooms are admittedly cleaner and tasteful, but nothing to write home about. I’d come back if the price were right, but it’s not high on my list of favorite places to stay in Monterrey. Really great location though.

Business

10/10

Exceptional

11 Feb 2025

Bryan

Another great stay!

Business Self

2/10

Poor

11 Feb 2025

Baldemar

Didn’t feel safe at hotel

I was visiting Monterrey for a wedding . Once I got to my room it was very dirty and there was a huge hole on the wall that I could see wires and it was missing a piece of wall. Didn’t feel safe staying there because it was a big hole and felt like any type of animal could come out from there at night. Room was extremely dusty and dirty it’s not the way it looks on pictures . I told the lady that I didn’t feel safe there and that I wanted my refund she said they would look into it. I received an email yesterday from hotels.com saying that they couldn’t get any feedback from the manager. I am very disappointed with hotels because no one was able to help me . I am not asking for any money back but at least to give me a credit for the money I spent and didn’t stay there . Very dissatisfied and disappointed

Friends_and_family Family

10/10

Exceptional

28 Jan 2025

Bryan

A great stay as always.

Business Self

10/10

Exceptional

17 Jan 2025

Bryan

Great experience. Staff is the best!

Business Self

6/10

Pleasant

13 Jan 2025

Keyla

Al parecer el hotel esta en remodelación y no es muy buenas condiciones. El ultimo piso se renta al publico para fiestas y todos las noches se nos dificultaba dormir por el ruido. No hay seguridad, por lo mismo de que se renta para eventos cualquier persona puede entrar y salir. Los cuartos si estaban amplios y limpios. La ubicacion también es buena, hay buenos lugares para comer, salir de noche y también para ir de compras.

Leisure Family

10/10

Exceptional

09 Jan 2025

Lorenzo

The aroma and scent of the hotel makes it unique

Business Self

10/10

Exceptional

30 Dec 2024

Oscar

Great place and amazing location

We love this hotel and stay every year because of the look and feel of the rooms and Restaurant and the location where you can walk to 2 dinning and shopping areas.

Partner

10/10

Exceptional

20 Dec 2024

Bryan

The staff are incredible here. They are the main reason this is the first place I look to make a reservation when I am in Monterrey. All the other amenities make it an easy choice as well!

Business Self

10/10

Exceptional

04 Dec 2024

David

5-STARS!

This hotel is AWESOME!

Staff was great!

Eugenio the owner made sure my stay statt to finish was perfect!

I highky recommend and will be staying here again!

Partner

4/10

Poor

25 Nov 2024

Laura Gabriela

The room had a terrible fish smell and there were no other rooms so we had to walk to the HEB across the street to buy cleaning supplies for the room. The hotel must have been rushed when being remodeled or something because there is grout missing from the tiles in the shower walls and the ground. The towels were not changed not ONCE. We stayed 3 nights. The bar downstairs was very nice and the staff was great.

Leisure Partner

10/10

Exceptional

21 Nov 2024

Angel

Great customer service. Was helped and with an upgrade. I would recommend to stay here. It is calm and convenient in the area.

Leisure Self

4/10

Poor

13 Nov 2024

Chantal

Room was good, but overall hotel was very rundown.

Leisure Partner

4/10

Poor

02 Nov 2024

Brigitte

Hotel looks ran down, poor maintenance. Carpets look old and dirty, wall are scratched painted maybe 10 years ago. Roof top area is in very bad shape does not look like the picture, not an area where you can hang around and chill.
Staff and restaurant area quite good

Business Self

10/10

Exceptional

30 Sep 2024

Lucila

Como siempre encantada con su servicio y excelente ubicación :)

Business_and_leisure Self

8/10

Excellent

23 Sep 2024

Andres

Están muy mal cuidados los pasillos interiores y la recepción. Incluso pensé en irme a otro hotel. Sin embargo las habitaciones están bastante bien y la ubicación es excelente.

Leisure Partner

10/10

Exceptional

04 Sep 2024

Lucila

Great views at the rooftop, excellent location, the staff is very friendly, liked the concept of the restaurant that is also a vinyl music store.

Business_and_leisure Partner

8/10

Excellent

18 Aug 2024

Carol

Small hotel

6/10

Pleasant

12 Aug 2024

Diego

Me gustó la ubicación y la amplitud de las habitaciones. lo que no me gustó fué la atención del check In. La persona del check in no me quiso ayudar con el método de pago que yo quería. tampoco me gustó que los pasillos huelen a alfombra vieja y a aire sucio. y en el cuarto la alfombra de la sala está sucia. No hay streaming en las TVs

Leisure Partner

10/10

Exceptional

04 Aug 2024

Angel

Stayed twice already and like it very much

Leisure Partner

6/10

Pleasant

23 Jul 2024

Abigail

We picked this hotel in the city due to the convenience and price. It seems like the hotel was being renovated. We selected it because of the AC especially in the summer. The room we had did not have AC as advertised.

Business_and_leisure Family

10/10

Exceptional

23 Jul 2024

Javier

Great experience

Incredible, the staff was very kind, thanks for all the support. Also all the hotel is very comfortable.

Friends_and_family Family

8/10

Excellent

16 Jul 2024

LICET

The location is the best part of this hotel! It’s a little bit of a mystery to find the lobby and the hallways are a bit skiddish but overall is good for the price. Parking included is a plus !

10/10

Exceptional

10 Jul 2024

Alessandro

Perfect Location Safe

Business

10/10

Exceptional

09 Jul 2024

Angel

I like the price

Business Self

4/10

Poor

28 Jun 2024

Verified traveler

Not good

This hotel was dirty, outdates and not suited for the San Pedro Area.

Business

10/10

Exceptional

30 May 2024

Ana

The service was on point and specially the complimentary breakfast was delicious.
Our only deduction from the 5 stars service was that the elevator was not working.

Leisure Family

10/10

Exceptional

27 May 2024

charlotte

We were in this hotel for a week for a work trip. First impression was a little shakey, the lobby and hallways really need updated- take out that old crappy carpetx Repaint etc. However, once we got to our room, we were fine, our room was clean modern, the most comfortable beds ever and a view of the mountains. The internet is fast and reliable, the bar/restaurant downstairs is good and convenient. The pool on the room is great, the deck has suffered a bit, but its to be expected in that climate. The staff was super friendly. Its a 10 minute walk to smart fit (a big gym chain), and a 4 minute walk to la nacional (highly recomend for steak). Its literally next to/connected to a city market (high end fancy supermarket with restaurants inside). We would definitely stay here again, we hope the management upgrades the shared spaces as a little rennovation could help a lot in the lobby and the hallways!

Business Partner

10/10

Exceptional

22 May 2024

jose

Good place to stay!

Leisure Family

10/10

Exceptional

22 May 2024

charlotte

The room is awesome, clean sheek, comfy bed, great wifi. We appreciated the little dining table. The pool is perfect since monterrey is as hot as the surface of the sun. Great little restaurant bar down stairs. Please tell the owner to rip the nasty carpet out of the hall and lobby and repaint. Location is perfect

Business Partner

8/10

Excellent

21 Apr 2024

Miroslava

The decore was very modern and unique.

Leisure

10/10

Exceptional

15 Apr 2024

Maximiliano

Excelente hotel, muy bien ubicado, personal sumamente amable, habitaciones amplias y limpias. Cerca de supermercados y centros comerciales. Lo recomiendo altamente

Business Family

10/10

Exceptional

09 Apr 2024

rolando

Needs updating

May benefit from a little remodeling, access is interesting, the lobby is on the 3rd floor, it could easily be on the first (bottom) floor, the restaurant is nice and the included breakfast was great. The few issues were, i arrived before my guest and there were many hairs on the restroom counter, i wiped them off with a towel so that my guest wouldn't get disgusted. The the mirror in front of the sink was tiny. The rooftop deck needs some repairs, that wouldnt never pass code in USA, but its Mexico. Nice views though.

Friends_and_family Friends

8/10

Excellent

08 Apr 2024

Hector

Only had one good waiter all the rest were rude

Leisure Family

10/10

Exceptional

23 Mar 2024

Mariana

Excelente lugar, todo muy céntrico y el cuarto limpio. El staff siempre al pendiente, totalmente recomendable

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2024

Yarledy Andrea

Muchas gracias al hotel por el buen trato que nos dieron. El tipo de habitación que nos asignaron en un inicio no fue del todo de nuestro agrado porque era un poco oscura, pero rápidamente nos dieron una solución. Todo estaba muy limpio, el staff muy amable, los desayunos deliciosos y la ventaja de tener estacionamiento gratis es un súper plus.

Leisure Family

10/10

Exceptional

28 Feb 2024

Maria

Highly recommend! Its close to two major malls, clean and well located. The breakfast is delicious too!

Leisure Self

6/10

Pleasant

21 Feb 2024

Cinthia

Hotel was under remodelation

Business

10/10

Exceptional

24 Jan 2024

Cesar

The Bed very comfy nice room plus the breakfast included was delicious thank you

Leisure Partner

10/10

Exceptional

21 Jan 2024

Manuel Banda

This is a good/weird hotel in a decent area of mty. The staff is really nice when you can find them. Sometimes they just arent there and they don’t answer the phone so you have no choice but wait. The lobby is in the 3rd floor. The hotel itself is not secure, seems like anyone can come in and out. The rear doors are dirty and some are broken. Parking lot is nice but again its not secure. We had an issue with the hot water that they could not fix so they moved us to a nicer room at no additional cost

2/10

Poor

08 Jan 2024

JAVIER

Hair and lipstick stains in bed and shower. Not sanitary.

Business Self

4/10

Poor

07 Jan 2024

German

Nice people. Not so good hotel.

Carpets in hallways are terribly dirty. Breakfast was not ready at 7:30 PM when we were told. When we arrived we were told the cook came in late and it was going to take 1hr more.

Friends_and_family Family

10/10

Exceptional

03 Jan 2024

Geronimo

Very friendly staff and convenient zone.

Leisure Partner

10/10

Exceptional

19 Dec 2023

Eunynx Peterson

M

Business_and_leisure Partner

6/10

Pleasant

06 Dec 2023

Andrew

It's ok - pretty minimalist inside, but clean and modern.

You have to hang your clothes in an open plan bathroom area, probably too small for a couple, which is something I am not used too. Shower was nice and large, heated up quickly. But there was no door handle signs, so the cleaner tried to come into the room when I was in the shower.

Bed was large, comfortable with quality sheets. The TV looked rather small when you sat in bed, but not a major issue. A bit of noise from the bar/restaurant downstairs, I was on the 1st floor, but it didn't go on too late in the evening. There's blackout curtains so it was nice and dark for sleeping in the morning.

Tried the inclusive breakfast, watched TV for 10 minutes before someone served me even though is was almost empty, then got charged for a dish because it was not on their inclusive options (wasn't mentioned anywhere on the menu) - food was decent though. The restaurant looked pretty cool, lots of records on the wall and for sale.

I usually stay at the NH Collection across the street, so this was to have a change. Whilst this was more trendy place with free valet parking, I think I prefer the other hotel overall, so unlikely to come back for my next visit, but will try again one day.

So not terrible by any means, a lot of plus points and a few niggles, but there's room for improvement to make it stand out from the neighboring hotels.

Business_and_leisure Self

8/10

Excellent

14 Nov 2023

Hugo

The style of the hotel find me interesting, it has it own style, and in my opinion, I liked it too much.
It was a nice experience.

Leisure Partner

8/10

Excellent

13 Nov 2023

Gonzalo

Confort and spacious rooms nice and clean restrooms and showers, great staff, great location.

Business Partner

10/10

Exceptional

03 Nov 2023

Jonathan

Stayed here on a trip to visit the in-laws and had a great experience. The staff is extremely helpful and attentive. The breakfast menu is delicious in the restaurant in the first level. The hotel is in a great location within walking distance from many amenities. I will definitely stay here again next time I’m in town.

Business_and_leisure Partner

10/10

Exceptional

01 Nov 2023

Luis miguel

Centrico y buen hotel

Business Self

8/10

Excellent

30 Oct 2023

Luis miguel

Buen hotel

Business Self

10/10

Exceptional

30 Oct 2023

Miguel

Solo tengo un tema en específico y es que tienen que entender que son hotel y no un centro de espectaculos.

Eventos en planta baja y azotea y no dejan usar agusto las áreas, restaurante lleno que no dejan lugar a huespedes y mejor salimos a otro lado.

Tienen alberca pero pues no la dejan usar por lo mismo de los evento , recomiendo mejor quiten que tienen alberca y se evitan problemas

El hotel es super centrico y agradable, buen personal solo si en restaurante tienen un pesimo roomservice , no contestan y cuando lo hacen te lleva las cosas incompletas .

Partner

10/10

Exceptional

28 Oct 2023

Maria

It’s got an amazing view, can’t beat the location. Loved the decor, everything was clean and the bed was sooooo comfortable!!!

Business Self

10/10

Exceptional

15 Oct 2023

Ana

Nice and perfect location

Business_and_leisure

10/10

Exceptional

13 Oct 2023

Alejandro

My hotel favorito en mty!

Business Self

10/10

Exceptional

19 Sep 2023

Verified traveler

Location - location - location!
Without a doubt the best bang for your buck!!

Business_and_leisure Friends

10/10

Exceptional

16 Sep 2023

Carol

This hotel is a hidden jewel. Thr rooms are beautiful, very quiet even with being on a busy street and the views are fantastic. The rooftop terrace/pool are a must see and breakfaste delicious.
Walk to many places

Self

10/10

Exceptional

08 Sep 2023

Memo

Muy centrico y tiendas centros comerciales muy cerca.

Leisure Family