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City Plus By Marriott Monterrey Galerias

Monterrey · Mexico

San JerónimoView location

8.2/10Excellent1,002 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.4/108.4
Condition8.4/108.4
Neighborhood9.0/109.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Plus By Marriott Monterrey Galerias

Located in the San Jerónimo area of Monterrey, City Express Plus by Marriott Monterrey Galerias is a convenient base for exploring the city. It's a short drive from Fundidora Park and Galerias Monterrey, and offers easy access to other attractions with a complimentary shuttle service within a 10 km radius.

Guests can enjoy amenities such as a fitness center, complimentary Wi-Fi, and concierge services. The hotel offers 149 air-conditioned rooms, each equipped with a flat-screen TV, cable programming, and a private bathroom with complimentary toiletries. A complimentary continental breakfast is served daily.

Free self-parking and a 24-hour business center are also available.

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With a stay at City Express Plus by Marriott Monterrey Galerias in Monterrey (San Jerónimo), you'll be a 2-minute drive from Galerias Monterrey and 7 minutes from Macroplaza. This hotel is 5 mi (8.1 km) from Monterrey Institute of Technology and 5.6 mi (9.1 km) from UANL University Stadium.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Galerias Monterrey 0.8 km / 0.5 mi
San Jose Hospital Medical Center 1 km / 0.6 mi
Plaza Real Monterrey 1.1 km / 0.7 mi
Doctors Hospital 1.4 km / 0.9 mi
UANL School of Medicine 2 km / 1.3 mi
Museo del Obispado 2.1 km / 1.3 mi
Iglesia de San Luis Gonzaga 2.1 km / 1.3 mi
Spainish Consulate 2.5 km / 1.5 mi
Calzada del Valle 3.3 km / 2 mi
Paseo San Pedro 3.4 km / 2.1 mi
Convex Exposition Center 3.4 km / 2.1 mi
Basilica Parroquia La Purisima 3.7 km / 2.3 mi
Fashion Drive 3.9 km / 2.4 mi
Plaza 400 Años & Around 4 km / 2.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2015
  • Total number of rooms: 149
  • Number of floors (main building): 7
  • Single rooms: 100
  • Double rooms: 43
  • Suites: 5
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Airport
Show 25 more facilities & services
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Transfer service
  • Laundry serviceExtra charge
  • Hotel safe
  • Lift access
  • Concierge
  • Gym
  • Luggage room
  • Café
  • Breakfast room
  • Meeting room
  • ProjectorExtra charge
  • Business centre
  • Breakfast
  • Continental breakfast
  • Hot breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 23 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable11 photos

    City Plus By Marriott Monterrey Galerias

    DOUBLE QUEEN SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Hairdryer
    • Shower
    • Bathroom
    • Clothes Dryer

    Facilities with extra charge

    • Direct dial telephone
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • TV
    • Ironing set
    • Housekeeping
    • Individually adjustable air conditioning
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 23 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable9 photos

    City Plus By Marriott Monterrey Galerias

    DOUBLE TWO DOUBLE BEDS

    Room photos

    9 photos

    Room overview

    Smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Clothes Dryer

    Facilities with extra charge

    • Housekeeping
    • Cable TV
    • Desk
    • Direct dial telephone
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    City Plus By Marriott Monterrey Galerias

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Clothes Dryer
    • Shower
    • Hairdryer
    • TV
    • Cot on demand
    • Desk
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ONE BEDROOMDouble or Twin • ONE BEDROOMDBT.B1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Double or Twin ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 21 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    City Plus By Marriott Monterrey Galerias

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Desk
    • Shower
    • Hairdryer
    • TV
    • Clothes Dryer
    • Wake-up service
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Plus By Marriott Monterrey Galerias

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Plus By Marriott Monterrey Galerias

8.2
Excellent
1,002 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.4 /10
Condition
8.4 /10
Neighborhood
9.0 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
19 Jul 2026
Edgar
Todo limpio y recepcion muy amable, el unico problema, es que el aire acondicionado, hacia mucho ruido, y el desayuno nada apetitoso,
Friends_and_family Family
10/10
Exceptional
08 Jul 2026
Jose Antonio
Good experience
Self
8/10
Excellent
06 Jul 2026
Gabriela
Me gusta mucho este hotel porque está cerca de todo, tienen habitaciones frescas y limpias, el personal es muy amable y todo el día tienen café 🤗 el único pero sería que cierran el portón del estacionamiento y hay que subir para pedir que lo abran
Partner
8/10
Excellent
13 May 2026
Luis
Falta agua para tomar en lobby y maquinas expendedoras
Self
10/10
Exceptional
07 May 2026
Carolina
Very nice place to stay, comfortable accommodation, convenient location, affordable
Self
4/10
Poor
26 Apr 2026
Jose
La regadera no tenía agua caliente y, aunque lo reporté de inmediato, pasaron 12 horas para que la “solución” fuera simplemente cambiarme de cuarto. Ese tiempo es excesivo para algo tan esencial. En recepción no supieron darme una respuesta clara ni una solución inmediata, ya que ni siquiera sabían cuándo podía venir mantenimiento. Honestamente, con esa experiencia, no considero volver a hospedarme ahí.
Family
8/10
Excellent
25 Apr 2026
Maria Fernanda
Todo estuvo excelente y muy buena ubicación cerca de galerías, lo único que baja la calidad del hotel es la chica que estaba en recepción, tenía el pelo corto y muy grosera! Ni siquiera nos dijo que las tarjetas para abrir la habitación, también se usaban para el elevador. Nada amable, tratados de hacerle preguntas del hotel y la zona, y casi casi nos ignoraba jajaja, fuera de eso todo estuvo bien😊
Family
10/10
Exceptional
02 Apr 2026
Luis
Missing equipment in Gym area
Business
10/10
Exceptional
25 Mar 2026
Laura
Hotel centralized, close to restaurants and stores. Walking distance..
8/10
Excellent
27 Feb 2026
Christian
Very good location and well msintained and price was fair.
6/10
Pleasant
16 Feb 2026
Juliana
La caja fuerte estaba dañada
10/10
Exceptional
18 Jan 2026
Juan
All good, clean place and centrally located.
Leisure Family
10/10
Exceptional
24 Dec 2025
Allan
Breakfast was very limited, no eggs, plates were scarce and located at the end of the buffet instead of the beginning, toaster only one side working generating a lineup
Leisure Family
10/10
Exceptional
20 Nov 2025
Aron Claudio
Property very well kept, modern and comfortable
Business Self
6/10
Pleasant
26 Oct 2025
Kimberly
Everything was good in this renovated hotel except for the beds and bedding !! Awful beds, but service customer was great and the renovation is coming to an end and I bet they will look nice.
Leisure Family
6/10
Pleasant
15 Aug 2025
Michael
The property was under construction. The improvements look good. I complained about no hot water in shower and sink for 2 days. Nothing changed. Not impressed.
Business Self
6/10
Pleasant
06 Aug 2025
Iris
Bien pero estaban en remodelación y habia mucho desorden
Business Partner
10/10
Exceptional
14 Jul 2025
Cassandra
Everything was clean, the rooms were nice, and the beds were comfortable.
Family_with_children
4/10
Poor
07 Apr 2025
Teodoro
They didn’t clean the room until I called reception, additionally, the safe box didn’t work

The staff was kind of rude when I called to ask for the cleaning of the room
6/10
Pleasant
17 Dec 2024
Jose Cruz
There is no continental breakfast, you have to pay for it
Business Family
8/10
Excellent
29 Nov 2024
SERGIO
Very Wide Room at the Entry.
There are 2 elevators. 1 for the Lobby and reception and 1 for the Rooms at that level.
Little surprise of not to have the reception at the entry.
Nice Location.
10/10
Exceptional
01 Oct 2024
Alfredo
Good please to rest
Leisure Self
2/10
Poor
18 Sep 2024
Eric
Beds where uncomfortable, sheets or rough as well as pillows, did not sleep well. Room was dirty and breakfast wasn't great 6/10
Business
4/10
Poor
29 Aug 2024
Verified traveler
The floor was dirty, the walls had stains on them.
Friends_and_family Family
10/10
Exceptional
13 Jul 2024
Jaime

Comfortable stay during business trip

Comfortable stay.
Business
2/10
Poor
09 Jul 2024
FERNANDO
Horrible attitude from the reception persons
4/10
Poor
01 May 2024
Maria
I feel so dissatisfied the front desk people never told us about the free transportation also the breakfast was not good keep running out of everything the coffee machine always went out of coffee the table not clean
Leisure Family
6/10
Pleasant
26 Apr 2024
Brett
Water pressure is terrible
Business Partner
10/10
Exceptional
17 Apr 2024
Verified traveler

Bueno cuando vas de trabajo

Bueno para dormir, desayuno bueno, tranquilo, lo suficientemente bien para ir de trabajo.
Business
8/10
Excellent
17 Mar 2024
Carlos
El servicio de desayuno está limitado, a fruta, cereal, jamón, queso, pan de barra, café y jugo
Leisure Family
10/10
Exceptional
06 Mar 2024
Sergio
Nice location
10/10
Exceptional
17 Feb 2024
Aylin
It was quick overnight roadtrip, but everything was great! The staff was very helpful when needed. Will definitely be going back soon.
Friends_and_family Family
10/10
Exceptional
17 Feb 2024
Jonathan

Good Hotel.

Very nice hotel. Convenient access for driving, with good food and shopping options only a short walk.
Business
10/10
Exceptional
10 Feb 2024
Claudia
Lovely and peaceful
Leisure Family
4/10
Poor
23 Dec 2023
Jose Miguel

Queja por mal servicio en recepción

Pésimo servicio en Recepción, Personal mal entrenado … había un camión reparando anuncio exterior de hotel e impedía entrada estacionamiento por más de 1 hora , se avisó a recepción, no están enterados ni hicieron nada , en pocas plabras dieron a entender ese no es mi problema .. además en la regadera huele a drenaje
Partner
8/10
Excellent
14 Dec 2023
Verified traveler
The parking lot underground is a big issue. It is very narrow and it goes down/up as spiral. My truck got a scratched on the passenger side due to being very narrow and not enough light.
Leisure Family_with_children
8/10
Excellent
13 Nov 2023
Alejandro
Good
6/10
Pleasant
07 Nov 2023
PARIS

Excellent stay

It was great, the room was clean, ir is a good hotel, has the proper accomodations for a sleep over
8/10
Excellent
04 Oct 2023
Luis
Hotel limpio con una buena opcion de desayuno continental.
Leisure Family
6/10
Pleasant
24 Sep 2023
Denis
The breakfast can be improved and missing towels for 2 persons only they put 1. Other think is a mini refrigerator in the room for some drinks
Leisure Partner
4/10
Poor
18 Sep 2023
Paola
The Hotel used to be very clean, nicer.
4/10
Poor
08 Aug 2023
Elizabeth
El cuarto sucio y bastante pequeño . Solo una toalla para el baño
4/10
Poor
04 Jul 2023
Norma A
Rooms not taking care of, old, showers not clean
Leisure Family
10/10
Exceptional
23 May 2023
Jenny
Great property to stay
10/10
Exceptional
14 May 2023
Jenny
Great place to stay
4/10
Poor
05 Apr 2023
Rogiero.
I did not like that my paid for and reserved double room was not ready at 3 pm and had to settle for a single bed. Also, the restaurant ran out of coffee and told us that it was due to the providers. They did not want to replace peanut butter either.
Leisure Self
4/10
Poor
19 Mar 2023
Jin Seong
The property is actually not bad at all, good location and looks nice. The problem is the hotel fails at basic things. When I checked in, their elevator system was somehow not working properly and someone had to always scan their badge to use the elevator. When I got to my room, there was no towels at all. Wifi signal is very bad, I had to go to the lobby to log into their wifi, then come back to my room. Even then the signal was just too weak. Breakfast was hirrible. There was no silverwears, no plates, and most of the tables were dirty. We ended up going out to eat breakfast. Let alone, their breakfast is continental, unlike other city express we stayed in.
10/10
Exceptional
12 Mar 2023
Margoth
Great customer service
Leisure Family
10/10
Exceptional
11 Mar 2023
DIANA GEORGINA GARCIA
Siempre muy limpio y las camas muy comodas
Business_and_leisure Family
4/10
Poor
09 Mar 2023
humberto
I stayed 4 nights hallway were dirty trash were on corners of hallway
Leisure Family
10/10
Exceptional
09 Mar 2023
svetlana
El personal del hotel siempre fue muy atento. Perfecta ubicación y muy buen aislamiento del ruido ambiental.
Business_and_leisure Self
10/10
Exceptional
23 Feb 2023
Lourdes
So confortable
Leisure Friends
6/10
Pleasant
16 Dec 2022
Eduardo
It was ok average
Leisure Family
8/10
Excellent
26 Sep 2022
Luis Orlando
Fácil acceso sobre una vía principal. Buena ubicación, justo entre San Pedro y Monterrey
Leisure Partner
2/10
Poor
02 May 2022
Verified traveler

Horrible

The receptionist Carolina from City Plus Hotel at Galerias was horrible super rude and sarcastic.
Friends_and_family Family
10/10
Exceptional
19 Feb 2022
Yazmin
Excellent very clean
Leisure Family
6/10
Pleasant
07 Feb 2022
Samuel
Todo estuvo bien. Excepto lo siguiente:
1.-La entrada al Lobby y el estacionamiento estuvo muy incomodo y complicado
2.- Tienes que tomar dos elevadores para ir al sótano
3.- No hay presión de agua en la regadera.
4.- No hay Microondas!!!?
Leisure Family
8/10
Excellent
04 Jan 2022
Estefania
It´s a good price/value deal. The facilities are new and well kept; however the air-conditioning was not working properly.
Business_and_leisure Family
6/10
Pleasant
13 Nov 2021
Jorge
Remodelandolo
Business Family_with_children
10/10
Exceptional
05 Jul 2021
Valente
Well it was alright
Friends_and_family Family
10/10
Exceptional
18 May 2021
Verified traveler
We love this hotel.
Leisure Family
10/10
Exceptional
11 May 2021
Verified traveler

Personal de intendencia

Creo que el personal de limpieza puede ser mucho más amable y considerado.
Tuve la mala fortuna de rechazar limpieza dos veces durante la estancia ya que la persona de aseo llegaba a veces hasta 4 honras después de la hora indicada
Business
2/10
Poor
31 Mar 2021
Verified traveler
I would not recommend this hotel. I had a 4 night reservation pre-paid. One of those nights I was unable to stay there. The manager went ahead and sold my room reservation to someone else. Upon my return I was about to open the door to my room and someone else was inside. The manager assumed I had checked out. I paid for four nights and I shouldn’t have to report myself weather I’m coming to sleep or not. They should have confirmed with me first. I paid for 4 nights. It was an embarrassment coming in to someone else been in my room. The manager had no professionalism to handle this situation. I felt like a 15 year old having to report their stay at their mother’s house. Very upset.
Business Family
10/10
Exceptional
24 Dec 2020
Verified traveler
Had a piece stolen from my quarter bumper, light reflector. But all in all was good. Breakfast promised can be better than wrapped up flower tortilla with beans that you can get a better version from a 7 eleven. (Note: I don’t like seven eleven burritos) :P
Leisure Self
2/10
Poor
24 Nov 2020
Verified traveler
Arrived around 12 didn’t get my room until 3am!
Never staying at this hotel ever again. Do not recommend. Manager was called several times by front desk and he/she was not available to fix the issue. I find that very odd being a hotel a manager should be available 24/7 for any costumer concerns that front desk don’t have a solution to. Really poor customer service not worth it !
Business_and_leisure Friends
10/10
Exceptional
16 Sep 2020
Carlos
Todo el personal que trabaja en el hotel son muy amables y cordeales
Friends_and_family Partner
8/10
Excellent
27 Feb 2020
Cristina

Never disappoints!

This is my third stay here and I'm very much sold on this hotel.
Rooms, staff, breakfast is great. I didn't give it a 5 only because no matter what floor you're on, the shower goes from perfect temperature to scalding hot to very cold every few seconds. I mentioned this to the front desk; hopefully they'll fix this by my next stay.
Friends_and_family Family
10/10
Exceptional
05 Feb 2020
Verified traveler
Excellent location and service. The rooms are really comfortable and clean
Leisure Family
10/10
Exceptional
09 Dec 2019
Verified traveler
Great hote with safe parking. Very modern and clean. Friedlly staff
Leisure Family
2/10
Poor
16 Aug 2019
Sherman

For children or if you like cheap hotels!!

I travel to Monterrey often. I only booked this hotel because I stayed an extra day and the hotel I was staying in was booked that Saturday. The hotel I was staying in was perfect...The Fiesta Express...75 in Tv in the room a great breakfast buffet. When I went to the City Express at about 12PM we had to wait until 4 o'clock for a room. The room was tiny with a full size bed and a small Tv. The mattress was hard and thin...to top it off someone came knocking on our door while we were talking and watching Tv because the walls are like paper...you can hear everything in the next room...Never Again!!!! For any price....Forget the free shuttle...never was available...we used Uber ...
10/10
Exceptional
28 May 2019
Lizbeth
I liked it is in a good zone, you can go anywhere in 15 minutes. The breakfast is yummy :) good coffee machine .
Family
8/10
Excellent
07 Apr 2019
Verified traveler
It was very clean and exclusive. The view on the 4th floor was amazing and see the mountains when i look out the window
Friends_and_family Family
10/10
Exceptional
03 Apr 2019
Verified traveler
Delicious Delicious Breakfast lots of options...Perfect location
Friends_and_family Family
10/10
Exceptional
15 Mar 2019
Verified traveler
Very contemporary With every thing I need ,i love it
Leisure Partner
10/10
Exceptional
04 Mar 2019
Verified traveler
Nice hotel clean and excellent service room clean and smell wonderful
Friends_and_family Family
10/10
Exceptional
01 Mar 2019
Mary

Great Service

Hi I just want to thank Gisselle front desk clerk she was extremely helpful to us. Also her coworker unfortunately we didn’t get his name. They both helped us out so much, very friendly and supportive.
Family
8/10
Excellent
07 Feb 2019
Edgar

Good place to be

It’s a good place to Be it’s a nice neighborhood the only inconvenience is that the room was small and in the terrace so it was noise
Family
10/10
Exceptional
01 Feb 2019
Mario

Monterrey

Great hotel. Clean, good breakfast
Family
6/10
Pleasant
31 Jul 2026
Joel
las camas no era queen zise como indica el auncio, eran matrimoniales
10/10
Exceptional
30 Jul 2026
Felipe De Jesus
Nunguna
8/10
Excellent
29 Jul 2026
Miguel
Xxx
10/10
Exceptional
24 Jul 2026
Jesús Antonio
Mi estancia fue corta, pero perfecta en mis expectativas
6/10
Pleasant
17 Jul 2026
Gabriel
Horario de desayuno absolutamente insuficiente, cerrando a las 9 de la mañana sin que te ofrezcan alternativa.

Desayuno buffet limitado y pobre.
Business
10/10
Exceptional
15 Jul 2026
Andres
Excelente estancia
Self
10/10
Exceptional
10 Jul 2026
Omar
Hubo un detalle con el agua, se cortó una hora aproximada y me llamaron para comentar el detalle, le dije que iba a bañarme y estaba próximo el check out, me dijeron que no había ningún problema que podría salir más tarde por ese contratiempo, fueron muy amables.
Self
10/10
Exceptional
25 Jun 2026
César Homero
Tiendas cercanas
Friends
10/10
Exceptional
23 Jun 2026
Kunichika
綺麗なホテルでした。
6/10
Pleasant
22 Jun 2026
Fernando
La falta de mantenimiento es evidente. Las persianas de la habitación estaban rotas. Solo había 2 toallas y siempre teníamos que hablar a recepción para que nos dieran una más. Había una obra fuera del hotel y generaba mucho ruido durante la noche
Family_with_children
8/10
Excellent
17 Jun 2026
Luis
.
Self
10/10
Exceptional
05 Jun 2026
Noely Alejandra
Las habitaciones e instalaciones son muy cómodas, con amenidades suficientes para una estancia o corta. El personal siempre está atento a cualquier requisición del huésped.
Partner
10/10
Exceptional
31 May 2026
Juan Gerardo
Súper buena ubicación
Tienen cargador para carro eléctrico
Partner
8/10
Excellent
25 May 2026
Patricia
Se quedaron mesas sin sillas en el desayuno y tuvieron que poner las de oficina.
10/10
Exceptional
23 May 2026
german
De mi parte no tengo nada de que quejarme, los exhorto a seguir con la mejora continua y continuar con esa amabilidad y servicio de la cual fui testigo
Business
8/10
Excellent
20 May 2026
Luis
small space in the gym
Self
8/10
Excellent
10 May 2026
Violeta
Habitación sucia, personal bien , tiendas nada cerca caminando. Desayuno aceptable
10/10
Exceptional
09 May 2026
Erick
Todo excelente
6/10
Pleasant
08 May 2026
JUANA
la habitación la ocupe por 5 dias y nunca cambiaron sabanas en esos días y no se barrio correctamente que ya que encontré basura en el piso de cuando se asea como se debe
Friends_and_family Family
10/10
Exceptional
03 May 2026
Abigail
Personal muy amable y atentos en todo momento.
El cuarto cómodo y muy limpio.
Lo único que sería un plus para el hotel es que tuvieran un mini refri en las habitaciones.
Pero en si fue una excelente estadía 🌟
Family_with_children
8/10
Excellent
28 Apr 2026
CHARLY GERENTE CYQBA
Bien
2/10
Poor
06 Apr 2026
ADRIANA
Sucio y viejo
Family_with_children

Location & surroundings

City Plus By Marriott Monterrey Galerias
San Jerónimo, Monterrey, Mexico

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City Plus By Marriott Monterrey Galerias

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