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Krystal Urban Monterrey

Monterrey · Mexico

Boulevard Antonio L Rodriguez No. 1880 Pte.View location

9.0/10Excellent1,146 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Krystal Urban Monterrey

Featuring a prime location in the southern part of Monterrey, just 35 kilometres from Mariano Escobedo International Airport, this hotel boasts a unique situation just 15 minutes from downtown.

Those travelling on business will find some of the most important corporate offices in the surrounding area, as well as a host of entertainment options. This outstanding property features a choice of spacious and bright guest rooms ranging from standard to stunning suites with a small living room.

Accessible rooms are also available for those travellers with accessibility requirements. The onsite facilities include a state-of-the-art business centre equipped with the latest technology as well as a fully-equipped fitness centre and indoor pool.

The onsite dining options include a great American grill where guests may enjoy freshly prepared meals in a relaxed setting.

Read more about this hotelShow less

Located in Monterrey, Krystal Urban Monterrey San Jerónimo is in the business district, a 2-minute drive from Spainish Consulate and 9 minutes from U.S. Consulate General. This hotel is 5.7 mi (9.1 km) from Macroplaza and 5.9 mi (9.5 km) from KidZania Monterrey.

Make yourself at home in one of the 150 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Car recommended Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of MXN 1500 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 7:00 AM to 9:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • A car is recommended for transportation to and from this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 315 for adults and MXN 157 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Spainish Consulate 0.3 km / 0.2 mi
Topgolf Monterrey 1.5 km / 0.9 mi
Plaza San Pedro Mall 1.7 km / 1 mi
Calzada del Valle 2.3 km / 1.4 mi
Galerias Monterrey 2.4 km / 1.5 mi
Centro Cultural Plaza Fatima 3.2 km / 2 mi
Doctors Hospital 3.3 km / 2.1 mi
Plaza Real Monterrey 3.4 km / 2.1 mi
San Jose Hospital Medical Center 3.4 km / 2.1 mi
UANL School of Medicine 3.8 km / 2.4 mi
Paseo San Pedro 3.9 km / 2.4 mi
Iglesia de San Luis Gonzaga 4 km / 2.5 mi
Museo del Obispado 4.5 km / 2.8 mi
University of Monterrey Library 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 150
  • Number of floors (main building): 5
  • Single rooms: 90
  • Double rooms: 55
  • Junior suites: 4
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
Show 35 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Babysitting serviceExtra charge
  • Hotel safe
  • Lift access
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 1
  • Conference room
  • Meeting room: 2
  • ProjectorExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Indoor freshwater pool: 1
  • Indoor heated pool: 1
  • CasinoExtra charge
  • Game roomExtra charge
  • Hot tubExtra charge
  • Breakfast buffet
  • Picnic
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • FitnessExtra charge
  • Bowling alleyExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDS • 1 Bedroom • 38 m²DBL.2D-SU
    DOUBLE SUPERIOR TWO DOUBLE BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Room amenities

    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 38 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE SUPERIOR KING BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wheelchair-accessible
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH DOUBLE BEDQUADRUPLE • SUPERIOR WITH DOUBLE BEDQUA.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    QUADRUPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BEDDBL.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Krystal Urban Monterrey

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Krystal Urban Monterrey

9.0
Excellent
1,146 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
22 Jul 2026
Nora
The bar staff was incredible with service and speed. The food was absolutely terrible, do not eat here. Property was clean and easy to get to. Check in took longer than it needed to. I was given a single bed room so I was irritated that after my long flight I had to come back down and ask for a double room. They only give you one key per room which makes it hard because you can’t go up the elevator without a room key. The front desk staff was not very helpful and stand offish. Will probably never stay here again if I am honest.
2/10
Poor
07 Jul 2026
BRUNO
Mejorar servicio y atención al huéspedes
Self
4/10
Poor
25 Jun 2026
Rene
Beds were very hard and the AC very loud , I wouldn’t stay at this place again , sorry
Partner
10/10
Exceptional
13 Jun 2026
GERMAIN
good
Friends
10/10
Exceptional
12 Jun 2026
Wilson
Always a good stay
Self
4/10
Poor
23 May 2026
Ezequiel
the TV is fail
2/10
Poor
21 May 2026
Gabriel
Perdí la reservacion por culpa de Hotels.com, solicite un cambio de fecha (entrar 1 día antes) el chat bot no me daba la opcion, cancele para re-hacer la reserva (todo 15min después de hacerla por 1era vez) me hicieron el cargo y no me dieron devolución, perdí mi dinero después de múltiples ocasiones de solicitar apoyo con Hoteles.com y Krystal, nadie me ayudo. Me sentí asaltado, perdí mi dinero. Dejen la app y mudense a las app de los hoteles, esto es una estafa. Tengo la evidencia. Pésima atención. La peor experiencia de usuario que he tenido.
8/10
Excellent
04 May 2026
Caleb
Dejamos una chamarra en el guardaropa a nuestra salida y la menta lamentablemente no la reportaron, aún que hablamos el día en el que salimos y al día anterior
Friends_and_family Family
10/10
Exceptional
02 May 2026
Connie
Great hotel, helpful staff, clean place and good food
Friends_and_family Family
10/10
Exceptional
01 May 2026
Esmeralda
It was amazingly nice and surprisingly spacious. It felt like staying in a very nice urban flat.
Self
6/10
Pleasant
13 Apr 2026
Carlos
The breakfast was bad
10/10
Exceptional
25 Mar 2026
zoraya
Excellent hotel!
Friends_and_family Family
10/10
Exceptional
18 Mar 2026
Sigifredo Miguel
Great
10/10
Exceptional
14 Mar 2026
Wilson
Good staff super nice
8/10
Excellent
26 Feb 2026
Eliana
Clean room
Self
10/10
Exceptional
14 Feb 2026
Isabel
Excellent service and installation, cleaned.
8/10
Excellent
05 Feb 2026
Ramon
Great staff and service
10/10
Exceptional
28 Dec 2025
MARÍA
Excelente estancia limpieza y buen trato
Leisure Family
10/10
Exceptional
30 Nov 2025
Numa
Everything went well
10/10
Exceptional
25 Nov 2025
Ana
Good
Leisure Family
10/10
Exceptional
13 Nov 2025
jorge
WoW!
10/10
Exceptional
01 Oct 2025
ALEJANDRO
All we need in the same place, feels like home!!
10/10
Exceptional
26 Aug 2025
Eric
👍
10/10
Exceptional
18 Aug 2025
Alvaro
.
10/10
Exceptional
05 Jul 2025
Angela
Quick and easy check in, friendly staff
Business Self
10/10
Exceptional
26 Jun 2025
Natalie
Vanessa and Katy were amazing
Leisure Partner
4/10
Poor
13 Apr 2025
Luisa Maria
Las camas estaban en pésimas condiciones y tenía un olor la habitación a comida terrible
Business Family
10/10
Exceptional
08 Apr 2025
Jonathan
Staff was amazing! And lovely
Business_and_leisure Friends
8/10
Excellent
25 Mar 2025
Fernando
Convinient location a lot of restriction with the VIP complementary drink...
Leisure Family
10/10
Exceptional
21 Mar 2025
MARY
All is perfect!
Business
10/10
Exceptional
13 Mar 2025
Hector

Perfect Stay!!

Perfect experience, from check in to check out it was flawless.
Business
6/10
Pleasant
09 Mar 2025
Carlos
La habitación no está limpia encontré prendas del anterior huésped
Leisure Family
10/10
Exceptional
08 Mar 2025
DAYANA DEL VALLE
Everything was good
Business_and_leisure Family
10/10
Exceptional
22 Feb 2025
Teresa
Excelente servicio personal amable limpieza diaria estacionamiento muy flexible sin duda volveré a este hotel
Business
10/10
Exceptional
14 Feb 2025
Hector
Nice hotel if only for spending the night due to business. Hotel located in business commercial area. No stores exists in the vecinity.
Business
10/10
Exceptional
07 Feb 2025
Robert
Hotel was good not much around it to do. Busy highway in front nothing was walkable
Business
4/10
Poor
28 Jan 2025
Humberto
Waited for the room to be ready one hour after check in because it was not ready. The room
Right next to the elevator, etc
Business Self
10/10
Exceptional
26 Jan 2025
Greleyn
Wonderful, so comfortable and really clean. I loved it
Leisure Family_with_children
10/10
Exceptional
16 Jan 2025
ALEJANDRO
Great service friendly staff
Business Self
8/10
Excellent
05 Jan 2025
Lanette L
It was a quiet location.
Leisure Partner
8/10
Excellent
28 Dec 2024
alejandro romero
I don’t like pillows
Leisure Family
10/10
Exceptional
18 Dec 2024
JOSE M
Staff at check-in were exceptional, really helpful and kind people.
Leisure Family_with_children
10/10
Exceptional
03 Dec 2024
virgilio
I like that they had a summing pool,bar and restaurant in the hotel.
Leisure Self
10/10
Exceptional
06 Nov 2024
aroldo
Encantado
6/10
Pleasant
09 Sep 2024
Daniela
No había agua en el inodoro hasta el seguiente día que llegue, y el lavabo se tapaba. Los de recepción muy lindos y serviciales:)
10/10
Exceptional
15 Aug 2024
Jorge F Diaz
Bueno, bonito, barato. Recibes lo que pagas, el staff muy amigable y atento las de limpieza súper amables.

Cumplió con las expectativas
Business
10/10
Exceptional
01 Aug 2024
Sergio
Excellent hotel very clean and nice staff
Leisure Family
2/10
Poor
31 Jul 2024
Mario
They didn’t have what the promise , my family needed to go to another Hotel….reservations on line
Business_and_leisure
8/10
Excellent
28 Jul 2024
Ruben Jesus

Acceptable

I can understand that It is an old hotel but the cleaning can be improved. The staff is awesome.
Friends_and_family Family
10/10
Exceptional
18 Jun 2024
Sergio
Very nice and clean hotel!
Leisure Family
10/10
Exceptional
02 Jun 2024
Cynthia
it was very good.
Business Self
6/10
Pleasant
12 May 2024
Verified traveler
Well, the hotel was a bit simple. I didn't like it very much for the price. The employees were very good people; I can't complain about that. They were very helpful. However, the room I had was in a condition that I didn't like, as the ceiling was broken. Where is the fire alarm? There is a switch out where the light is connected. The bathroom was useful for us, but I had to call the service person to fix it. Also, a comment: the rooms have very low lighting.
Friends_and_family Family
10/10
Exceptional
05 May 2024
Cynthia
it was very good.
Business Self
10/10
Exceptional
30 Apr 2024
Karla
The hotel is very well located. The rooms are spacious and comfortable. The AC did get a bit humid at night only, but during the day it was cold and great. Although we didn’t use the breakfast, it did look great. There was a Starbucks on the first floor which was a huge plus. We will definitely be staying here again in the future.
Leisure Family
4/10
Poor
11 Apr 2024
betty
Bed. I cannt sleep
Business Self
10/10
Exceptional
04 Apr 2024
Cynthia
great service.
Business Self
10/10
Exceptional
21 Mar 2024
Karen
Very friendly staff
Leisure Family
2/10
Poor
17 Mar 2024
Juan
Was upgraded to a suite, with only one bed ( I needed two), the sofa bed had springs poking out, and they could not provide blankets to even use it
Leisure Family_with_children
10/10
Exceptional
15 Mar 2024
Richard

Great stay

Management and staff were super hospitable. Comfortable room and convenient restaurant. Oxxo convenience store and food court in the office tower next door.
Business
10/10
Exceptional
14 Mar 2024
Cassandra
Traffic is crazy
2/10
Poor
16 Feb 2024
Jenny
Krystal hotel over booked. They sent us to a different hotel. I was never notified until we got there. That is unacceptable. They should of sent an email letting us know what was the situation on a timely manner, we lost more than one hour to drive to the second hotel during peak trafficker time. The hotel we stayed is very clean. Nice area and service is awesome.
Leisure Partner
10/10
Exceptional
18 Jan 2024
Adriana
Great for appointments at the Spanish embassy 4 min walking
Business Self
8/10
Excellent
02 Jan 2024
Verified traveler
Great hotel, similar to US hotels.
Self park available.

Front desk service could be better, the personnel was not very welcoming through the check in process.
Partner
10/10
Exceptional
28 Dec 2023
Herson
El hotel cubrió las expectativas en precio valor ,habitaciones limpia , buena atención , pedí salir más tarde de la hora de salida por que mi vuelo era final de la tarde y me lo permitieron
Friends_and_family Friends
10/10
Exceptional
15 Dec 2023
Isabel
Good customer service
Business Family
10/10
Exceptional
07 Nov 2023
pilar
Good attention and service, clean rooms. They even help me with a paperwork issue that came up with the purpose of my visit to Monterrey.
Business Partner
10/10
Exceptional
06 Nov 2023
miguel
Real nice everything is perfect, I will be back soon.
Leisure Family_with_children
10/10
Exceptional
04 Nov 2023
Guillermo Daniel
good property
Leisure Partner
10/10
Exceptional
31 Jul 2026
Ever
Es una excelente opcion para hospedaje si vas a lugares de Santa Catarina y Monterrey
8/10
Excellent
30 Jul 2026
Lucia
Habitación limpia
Estacionamiento dificil de encontrar
10/10
Exceptional
30 Jul 2026
Georgina
Todo excelente
8/10
Excellent
29 Jul 2026
Luz Maria Rascon
Solo el desayuno debería tener mas variedad
8/10
Excellent
28 Jul 2026
Thamara
el hotel esta muy bien; tiene todo lo que se requiere; baño espacioso y recamara tambien; unicamente el sistema de refrigeracion era sumamemte ruidoso y molestaba al estar quedandose dormido.
6/10
Pleasant
23 Jul 2026
Eduardo Benito
Práctico por su ubicación, instalaciones muy limitadas con lo básico y esencial. Los espacios públicos bastante deprimentes.
10/10
Exceptional
22 Jul 2026
Nancy Cristina
Excelente el trato del personal, hotel súper limpio, moderno y bien ubicado.
2/10
Poor
22 Jul 2026
Angelica
No pudieron realizar mi factura en el hotel porque reservé por aqui, antes no habia tenido problema, no lo recomiendo si requieres factura
6/10
Pleasant
21 Jul 2026
Karina
Se metieron a mi cuarto personas ajenas a mi familia y estando adentro me dicen que tenían acceso al mismo cuarto porque le dieron la llave de mi cuarto lo que tuvimos que bajar a aclarar que dos reservaciones teníamos acceso a la misma habitación. Súper mal y solo una disculpa me equivoqué.
Family_with_children
10/10
Exceptional
20 Jul 2026
ALMA ROSA
.
10/10
Exceptional
20 Jul 2026
Luis
.
Partner
10/10
Exceptional
17 Jul 2026
Anaximena
:)
Self
10/10
Exceptional
16 Jul 2026
Martin
Habitacion limpia y comoda
Friends_and_family Family
10/10
Exceptional
15 Jul 2026
LEONARDO
Excelente, buena atención.
Family
10/10
Exceptional
15 Jul 2026
LUIS HUMBERTO
Ubicación excelente para ir al Consulado de España a pie. Areas de cómida cercanas.
Habitación muy cómoda, limpio, buen gusto.

Atención muy amable. Incluso llegue despues de media noche (por los vuelos) y no tuve problema con mi reserva no nada.

Gracias
Family
6/10
Pleasant
15 Jul 2026
Rogelio
Habitación limpia , personal atento
Partner
10/10
Exceptional
13 Jul 2026
Juan
La atencion
10/10
Exceptional
13 Jul 2026
Ernesto Gonzalez
Hotel tranquilo, estacionamento suficiente, personal amable, habitación confortable y amplia, muy limpia, amenidades agradables, desayuno variado y en general una ubicación muy tranquila
Family_with_children
10/10
Exceptional
11 Jul 2026
Melissa
La habitación muy limpia. Buen servicio y comida muy rica.
Partner
10/10
Exceptional
11 Jul 2026
Jose
El Hotel está muy limpio muy accesible, cerca de donde íbamos a tener nuestra reunión. El personal muy atento el desayuno estaba bien sin ser espectacular, pero si estaba bien el estacionamiento está excelente
Partner
10/10
Exceptional
10 Jul 2026
Mauricio
Habitación limpia servicio excelente
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Carlos
Todo muy bien, buen servicio .
Partner
10/10
Exceptional
07 Jul 2026
Eduardo Rafael
10/10 todo bien, buen hotel
10/10
Exceptional
07 Jul 2026
VÍCTOR MANUEL
Ok
10/10
Exceptional
06 Jul 2026
Carlos
Excelente te
Self
10/10
Exceptional
05 Jul 2026
Servando
Toco bien y la piscina super rica
Family_with_children
8/10
Excellent
05 Jul 2026
Julio Cesar
Ubicacion conveniente, personal no muy atento
Family_with_children
10/10
Exceptional
05 Jul 2026
Edgar
.
Partner
10/10
Exceptional
05 Jul 2026
Jorge
Ok 👍 mucho buen servicio b
Self
10/10
Exceptional
04 Jul 2026
Adriana
Cómoda habitación y limpia
Partner
8/10
Excellent
04 Jul 2026
Arturo
Bien en general
Partner
10/10
Exceptional
03 Jul 2026
IRMA ALEJANDRA
Todo perfecto
Family

Location & surroundings

Krystal Urban Monterrey
Boulevard Antonio L Rodriguez No. 1880 Pte., Monterrey, Mexico

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Krystal Urban Monterrey

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