Name: Camino Real Fashion Drive Monterrey
Address: Lázaro Cárdenas 1002 Del, Valle Oriente, 4, San Pedro Garza Garcia, 66260, MX

8/10

Excellent

04 Aug 2026

Laura

Very nice hotel.

8/10

Excellent

03 Aug 2026

Luis Gerardo puente

The facilities are very good, but the air conditioning in the room I was given wasn't working properly.

10/10

Exceptional

03 Aug 2026

Martin Edwin

Todo super bien

4/10

Poor

03 Aug 2026

Alejandra Xcaret

Falta mejorar muchísimo la limpieza, darle mantenimiento al baño como regadera, las paredes pintadas, cuando llegamos no estaba bien limpio el escusado, puño de cabello tirado en el cuarto y en la regadera

10/10

Exceptional

03 Aug 2026

Leticia

Complicated lobby

10/10

Exceptional

01 Aug 2026

Jorge

Muy profesional todo el staff, recomendable al 100

6/10

Pleasant

30 Jul 2026

Ani

This is not a 5 star hotel- 3 star at best- similar to holiday inn

10/10

Exceptional

29 Jul 2026

Daniel

No fridge in room .

8/10

Excellent

22 Jul 2026

Melissa

The downside of staying here is that there is no fridge. Everything else was pretty good.

Family_with_children

6/10

Pleasant

21 Jul 2026

Esther

La atención del Bell boy Don Salvador.

Family_with_children

10/10

Exceptional

19 Jul 2026

Blanca

It was very nice and we would love it.

Partner

10/10

Exceptional

16 Jul 2026

Martín

The service and the room were excellent.

Partner

10/10

Exceptional

15 Jul 2026

Ivonne

EVERYTHING WAS EXCELLENT

Family_with_children

2/10

Poor

14 Jul 2026

Verified traveler

Our stay did not meet expectations. Upon arrival, the room was not adequately cleaned and had a noticeable drain or sewage odor. Additionally, the air conditioning was not functioning, and there was no hot water available. We also observed what appeared to be blood on the bed, which raised serious concerns about cleanliness.
Housekeeping did not service our room during the stay, and the property appeared to be understaffed. Overall, basic standards of cleanliness and maintenance were not consistently upheld.
When we sought assistance, there was no manager available, and staff response to our concerns was limited. Although the hotel is marketed as a VIP property, none of the associated benefits were acknowledged or provided.
Given the cost, the experience fell short in key areas including cleanliness, maintenance, and service. Based on this stay, I would not choose to return.

Partner

2/10

Poor

14 Jul 2026

Verified traveler

Absolutely terrible experience. This hotel was a huge disappointment from the moment we arrived.

The room was dirty, there was a strong drain/sewage smell, the A/C wasn’t working, and there was no hot water. We even found blood on the bed, which is completely unacceptable.

Housekeeping never serviced our room during our stay, and it felt like the hotel was severely understaffed. Basic cleanliness and maintenance were clearly not a priority.

When we tried to get help, there was no manager on duty, and the staff did little to address our concerns. Despite being advertised as a VIP property, none of our VIP benefits were recognized or honored.

For the price, this hotel failed in every important area: cleanliness, maintenance, and customer service. I would never stay here again and cannot recommend it.

Friends

2/10

Poor

14 Jul 2026

Verified traveler

Una de las peores experiencias en hotel.
La habitación estaba sucia al llegar, incluso había sangre en la cama. Nunca limpiaron durante la estancia.
No había aire acondicionado, olía a drenaje y no había agua caliente.
El servicio fue muy malo; no había gerente y no resolvieron nada. Tampoco respetaron los beneficios VIP.
No lo recomiendo.

Family_with_children

2/10

Poor

14 Jul 2026

Verified traveler

⭐☆☆☆☆ (1/5)

This was one of the worst hotel experiences I’ve had.

The room was dirty when we checked in, and we even found blood on the bed, which was completely unacceptable. Housekeeping never serviced our room during our stay, and it appeared the hotel was severely understaffed or unable to provide adequate cleaning.

The room had no working A/C, there was a strong drain/sewage odor, and there was no hot water. These basic issues made the stay extremely uncomfortable.

Customer service was poor. There was no manager on duty when we requested one, and our concerns were not properly addressed. Although this property advertises VIP benefits, our VIP status was not recognized or honored.

Overall, the hotel appeared poorly maintained, with unacceptable cleanliness and very poor customer service. I would not recommend staying here.

8/10

Excellent

13 Jul 2026

ALEX

Self parking

Self

8/10

Excellent

12 Jul 2026

Azael

Todo bien

10/10

Exceptional

10 Jul 2026

Troy

Being attached to the mall and the view of the center from my room we’re surely my highlights. Staff was nice, parking was included which was an added bonus and convenient to other dining options was also appreciated.

Self

10/10

Exceptional

10 Jul 2026

Ivan

Pretty Good

10/10

Exceptional

06 Jul 2026

Maria Del Carmen

BUENA ATENCIÓN, MUY AMABLES

8/10

Excellent

04 Jul 2026

Dennis M

Camino Real is a good stay ,they need to upgrade their AC’s.
I do like the location of the property .

Family

10/10

Exceptional

03 Jul 2026

Alejandro

Muy buen hotel para ir ya sea con familia o negocios.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Chara

Great

Partner

8/10

Excellent

30 Jun 2026

Eusebio

The roof top pool had a great view.

Family_with_children

10/10

Exceptional

30 Jun 2026

Rafael

Excelente servicio y cortesía sobre todo de Armando en el área del restaurante, pero todos en general.
El aire acondicionado no tan bueno en la habitación

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Sergio

Room wasn’t ready when I arrived. Staff did not communicate well how long I would have to wait ended up going out for lunch and coming back and still waiting another 30 for my room to be ready.

Self

10/10

Exceptional

30 Jun 2026

Art

Great place very centric and everything is around you don’t need much transportation. Great views

Family_with_children

10/10

Exceptional

28 Jun 2026

Mucia

We love it 😍

Family_with_children

4/10

Poor

27 Jun 2026

Beatriz

First, I would like to sincerely thank the hotel staff and the manager. Most of them were courteous and professional, and we appreciated their efforts to help us during our stay. We traveled to attend the World Cup and chose your hotel for its convenient location next to the shopping center, which was important for our family.
Upon arrival, there was no air conditioning in the lobby, and we were informed there had been a power issue affecting common areas, while rooms were expected to be functioning normally. We had reserved 2 rooms. 1 had maintenance issues, including a loose AC thermostat and a damaged lampshade, so we requested a room change. The replacement room also had inconsistent AC. The manager was very understanding and offered to move us to another hotel. However, by that point we had already unpacked and, due to our schedule, decided to stay there.Throughout our 6-night stay, the air conditioning worked intermittently. While it functioned at times, several nights were warm and humid, making it difficult to rest comfortably. I also shared with the manager that I have asthma and that heat and humidity can affect my breathing. I returned home with bronchitis. While I understand this may not be directly related, the conditions didn't help. In addition, the pillows were quite uncomfortable and the towels pilled every time we used them. We are grateful for the efforts made by the staff but we sincerely wish we had enjoyed a more comfortable and memorable stay.

Family

10/10

Exceptional

27 Jun 2026

Rafael

Really friendly environment excellent workers with great customer service . Really nice rooms in great condition and great food at the local restaurant.

Friends

10/10

Exceptional

26 Jun 2026

Randi

Great property and the staff was wonderful. The AC could have been turn up a little in the lobby area. It was very stuffy.

Partner

8/10

Excellent

23 Jun 2026

Oliver

This is not the first time we have stayed at Camino Real hotels; the hotel in Monterey did not disappoint. The location is great with lots of options to eat and access to the best city's attractions. The staff was attentive, and the food available at the restaurant was acceptable.
The rooms could use some freshening up, but the beds were comfortable

Family_with_children

10/10

Exceptional

22 Jun 2026

Ricardo

Esta muy bien ubicado y practico

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Juan

good

Partner

10/10

Exceptional

14 Jun 2026

Erick

Great location with access to the mall.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Roberto

Daily clean room and friendly staff

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Alexa Alejandra

Super bonito nos gustó mucho, facil acceso al mall, y room service super rápido Rico y atentos

Family_with_children

10/10

Exceptional

07 Jun 2026

Alexandro

Excelente servicio, staff muy amable

4/10

Poor

31 May 2026

Jonathan

AC was not functioning properly. Temperature in the room was above average and during the mid day felt well above average. Rooms are not equipped with ceiling fan nor small fridge to keep drinks cool. Had trouble with the key not working and they kept sending me up and down saying they activated my key card and still did not work. Had to have bellman open my door each time I came and went.

Partner

10/10

Exceptional

31 May 2026

Nancy

We always enjoy staying here! The staff is always very nice and rooms and property are very clean.

Partner

10/10

Exceptional

29 May 2026

Melissa

Hotel very clean, food is delicious pool area is fantastic and the location. You don’t need a vehicle you have everything at walking distance. I recommend this hotel.

Friends_and_family Family

2/10

Poor

29 May 2026

Sonia

Booked a 2night stay and my flight got cancelled the 1st night. Had to call 6 times in order to let them know I was checking in until the next day. Also asked if by any chance I could cancel that night to which they declined; which I understood as it was the airlines fault. Next day at noon I arrived, no issues checking in and got my upgraded room for being a Gold member. Ran straight to shower for my Dr. appointment and found the toilet base COMPLETELY covered in urine. I called the front office and ask to please send someone to clean it as I would want to use it before leaving to the Dr’s; no apology or surprise came from the receptionist and said she’d send someone. 2 hours and 20 mins go by and no one came. I was astonished. As I leave my room, I find a housekeeper 2 rooms down; ask if she was informed about my room needing maintenance; she said no one notified her but would gladly clean it for me. Came down to the front desk to tell them no one had come to clean, I would need to speak to the manager, and a room change wasn’t necessary as I was not even spending 24hrs. I came back a couple of hours later and spoke to “manager” who had the nerve to tell me it was the liquid they use to clean the toilets. I showed her the picture and told her no one would believe her excuse and how frustrated I was at not only the dirty toilet but their lack of attention to this issue. Her solution was free breakfast; told her I leave at 5am. Director of the hotel hasn’t called me as of yet

Self

2/10

Poor

26 May 2026

Fatima

We didn’t feel welcomed at all, staff members were not very friendly and not very helpful. I was dismissed very often when asking a question and there was a lack of respect and enthusiasm. The cleaning person didn’t knock and entered our room while we were showering, we had the “do not disturb” sign but she didn’t care, felt very unsafe and when I brought it up to management they said it was a shame that had happened but that’s it. No accountability no nothing. This hotel is in one or the most richest and nice areas in Monterrey so I would expect them to be extra nice and supportive but didn’t get that at all. Horrible experience and won’t be staying here ever again.

Partner

2/10

Poor

22 May 2026

Evelyn

To start off we had many issues with parking, once there we had no help with our luggage never did anyone sent help.
The room was super hot and it had a smell, our sink was clogged and the shower head was what I looked clogged because there was no pressure . Overall we were very uncomfortable and decided to book another hotel for the night. They didn’t wanted to cancel the night we had left or even compensate us with a refund.
So won’t be coming back and I DO NOT RECOMMEND THIS HOTEL !

Family_with_children

10/10

Exceptional

19 May 2026

Eleazar

Muy bien como siempre, solo deberían de considerar cajones especiales es estacionamiento porque esa plaza es muy visitada

10/10

Exceptional

17 May 2026

ricardo

everything was perfect

10/10

Exceptional

16 May 2026

Eduardo

Clean room and delicious food

Partner

10/10

Exceptional

16 May 2026

Hector

.

Family

10/10

Exceptional

13 May 2026

greg

Great stay I’ll be back again for sure !!

10/10

Exceptional

12 May 2026

Kamla

The staff are actually very lazy!!! You would call when there was an issue and they would not even send anyone up or even call to check in on the issue…. The breakfast wasn’t a wide variety especially for persons who don’t eat pork or beef like me and partner. Also they said the breakfast was included in our room package but they ment fruits and coffee only lol.

Partner

10/10

Exceptional

04 May 2026

Jacqueline

It was only a quick one night stay. But everything was great from what I experienced.

Partner

8/10

Excellent

01 May 2026

Michelle

I have a child with autism and upon check-in my son was throwing up and there was no room available so my son threw up in the restroom and threw up close to the lobby, but on the commercial mall area and we reek of throw up and we waited about two hours there was still no room. At this point, I even offered to pay extra to get a room early because my son was very ill and still no room was available. Finally about 2 o’clock there was a room available. The room was not up to par to what I am used to, and there was hair balls in every corner of the room. The restroom was a bit dirty. None of the chrome had been cleaned or shined the toilet cover door kept coming down and so I couldn’t use the restroom comfortably.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

George

Great service

4/10

Poor

30 Apr 2026

Sergio

Room had a bad smell and air conditioning rattled all night

Partner

10/10

Exceptional

27 Apr 2026

Jacqueline

Great customer service very friendly staff

Partner

10/10

Exceptional

26 Apr 2026

Marco

Good hotel and everthing so nice

Friends_and_family Family

2/10

Poor

20 Apr 2026

Verified traveler

The biggest issue was the check-in process. Andryk was extremely stubborn and unhelpful, making what should have been a simple arrival unnecessarily frustrating. The attitude felt dismissive and rigid, with no willingness to assist or find solutions. Definitely not the level of service you expect, especially at a hotel like this.

Fortunately, Mr. Ernesto completely turned things around. He was professional, attentive, and genuinely focused on resolving the situation. Thanks to him, the experience improved significantly. Staff like Ernesto make a real difference and reflect what hospitality should actually feel like.

On the positive side, the hotel does honor Expedia VIP Gold perks, which I appreciated — I received a room upgrade and complimentary breakfast without issues once things were handled properly.

The facilities are also very nice — clean, well-maintained, and comfortable.

Overall, the hotel has great potential, but service consistency is key. If it weren’t for Ernesto stepping in, this would have been a very poor experience.

10/10

Exceptional

08 Apr 2026

Rubén Dario

Excelente y

10/10

Exceptional

07 Apr 2026

Mario

Very clean, modern, and nice facility. Besides being located in a very strategic area; inside a nice mall, lots of very good restaurants, and at the heart of San Pedro Garza García.

Family_with_children

2/10

Poor

06 Apr 2026

Kreimer

Not that much

4/10

Poor

05 Apr 2026

Marco

Hotel do not care nor consider vip/platnium status through Expedia.

Family_with_children

10/10

Exceptional

02 Apr 2026

Mike

Location, safety, clean, room view, rooftop, pool, breakfast and gym all great and had good time thank you

Friends

6/10

Pleasant

31 Mar 2026

irvin

Clean

10/10

Exceptional

30 Mar 2026

Samantha

Good

10/10

Exceptional

30 Mar 2026

alan raul alvarez

Excelente opción para quedarse cerca de lo mejor en Monterrey

8/10

Excellent

27 Mar 2026

Marko

Breakfast had good fresh selection, staff was excellent, always very helpful. Great Hotel for business visitors! Nice, safe area.

Self

10/10

Exceptional

24 Mar 2026

lucas

Very comfortable ❤️

Partner

10/10

Exceptional

23 Mar 2026

Mariana

There is this weird smell to the place. They could improve that but the over all experience was nice. I'd stay there again, definitely.

10/10

Exceptional

21 Mar 2026

Francisco Javier

It's ok.

8/10

Excellent

20 Mar 2026

Juan Carlos

Comparado con el Camino Real \"original\", este hotel se asemeja más a un Holiday Inn Express

Self

10/10

Exceptional

15 Mar 2026

Arturo

Really enjoy the time at the hotel

Friends

8/10

Excellent

15 Mar 2026

Alejandro

El personal muy amable, el hotel decente, muy sucio lleno de cabello atras de la puerta o en lugares que por la prisa no llegan a limpiar. Buena ubicación.

Family

10/10

Exceptional

10 Mar 2026

Mario

New place, a very good and excellent location.

Partner

10/10

Exceptional

01 Mar 2026

servando

Check in was smooth and very respectful.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Candice A

Need fridges in the rooms.

Business

8/10

Excellent

27 Feb 2026

Jose m

Location was very good

Family

10/10

Exceptional

26 Feb 2026

Guillermo

Everything Perfect

Friends_and_family Family

4/10

Poor

26 Feb 2026

Javier

Lack of petsonnel at check in took a lot of time.
And got a room that was not so clean, there wete old used towels in the shower

Self

10/10

Exceptional

23 Feb 2026

Cristina Alicia

Clean,Staff was great and close to allot of great places to eat and things to do.

Family_with_children

8/10

Excellent

16 Feb 2026

Eduardo

Staff very friendly, room was not the cleanest, have stayed before which makes it difficult to see the room was not the best up kept.

Business

6/10

Pleasant

15 Feb 2026

ileana

The bathroom smelled bad and that impregnated the room with a bad smell, the phone line and wifi was not working and the hotel didn’t provide a resolution, just let me knew that it was a general failure in systems and IT didn’t have any resolution. I had to go get the ice from the bar, per the previous issue described. Not a great experience.

Leisure Partner

10/10

Exceptional

09 Feb 2026

MARGARITA

Excelente y muy cerca de todo la zona muy segura y bonita la atención del hotel fue excelente altamente recomendado

Partner

10/10

Exceptional

08 Feb 2026

Ivette

Love this hotel the lication

Leisure Family

10/10

Exceptional

16 Dec 2025

Israel

Spotless! Classic Camino Real room!

Business_and_leisure Friends

10/10

Exceptional

12 Dec 2025

Dario

La habitación de muy alto nivel

Leisure Partner

2/10

Poor

09 Dec 2025

Susanna

The entire property smelled foul. Self park in the mall lot was VERY complicated and the rooms were NOT cleaned until late evening

10/10

Exceptional

07 Dec 2025

Ivan

Un hotel muy limpio con buena atención a clientes

Leisure Family

10/10

Exceptional

07 Dec 2025

Alexandro

Clean room

Business

10/10

Exceptional

01 Dec 2025

gilma

O efect

2/10

Poor

01 Dec 2025

Juan H Zamora

Staff support was bad, had requested connecting room 2 weeks before our check in date, once at check in we were told all of them were dirty and had to be cleaned first and to check back at 6pm. After 6pm when check again and they told us all connecting room were separate and to check back the next day we were just giving the run around and won’t be going back

Business_and_leisure Family

4/10

Poor

27 Nov 2025

Laura

Service was not good, when Inarrived to the room the bathroom had hairs in the walls and I requested the room to be cleaned at 8:00 am as I was going to be out of the room during the whole day. Came back at 18:30 room was not cleaned. The poor service of reception they told me that they did not make the room because cloth wa sin the bed.. worst service I have had in loooong time

10/10

Exceptional

26 Nov 2025

Juan

Good

6/10

Pleasant

25 Nov 2025

marianne

The room was dusty and floor was not clean. The bathroom needed more cleaning attention as well.

Leisure Partner

6/10

Pleasant

22 Nov 2025

Rigoberto

First, the air conditioning in the room wasn't working, and they had to come and fix it, but it still wasn't right; it was hot. Then, the remote control didn't have batteries, and I asked customer service for them, but they never brought them. Honestly, they charge a lot of money, and they need to improve their services. Customer Service =(

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Salvador Ricardo

As always the staff are always friendly and eager to help in any way they can and the rooms are spotless

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Cristian

Room was great. Staff was excellent.