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The Thayer Hotel at West Point
Highland Falls - NY · United States
674 Thayer Road, 5View location
9.0/10Excellent808 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition9.0/10 9.0
Location9.4/10 9.4
Neighborhood8.8/10 8.8
Value8.2/10 8.2
Amenities8.6/10 8.6
See all ratings- Business hotels
- Hotels with charm
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Thayer Hotel at West Point
Enjoy stunning terrace views at the Thayer Hotel in West Point, just a short drive from the United States Military Academy and Bear Mountain State Park. Stay connected with complimentary Wi-Fi. The hotel offers 151 air-conditioned rooms with flat-screen TVs, safes, desks, and phones with free local calls.
Bathrooms include shower/tub combinations and complimentary toiletries. Room service is available during limited hours. Additional amenities include 24-hour front desk, and luggage storage.
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With a stay at The Thayer Hotel at West Point in West Point, you'll be a 1-minute drive from United States Military Academy and 5 minutes from Bear Mountain State Park.
This hotel is 14.8 mi (23.9 km) from Woodbury Common Premium Outlets and 0.7 mi (1.1 km) from Hudson River. Make yourself at home in one of the 151 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected.
Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a computer station, a 24-hour front desk, and luggage storage. This hotel has 6 meeting rooms available for events.
Popular amenities
Free WiFi
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 25.99 per accommodation, per night
- Additional inclusions
- Fitness center access
- In-room coffee
- Phone calls
- Valet parking
We have included all charges provided to us by the property.
-
You need to know
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Guests will receive smart lock details. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not accept American Express credit cards as a method of payment.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a smoke detector, a security system, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- All guests 16 years of age and older must provide a valid photo identification.
-
Minimal age
18
-
Optional fees
- An in-room refrigerator is available for an additional fee
- Crib (infant bed) fee: USD 10.0 per night
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
United States Military Academy
0.1 km / 0.1 mi
West Point Museum
0.7 km / 0.4 mi
Michie Stadium
1.3 km / 0.8 mi
Christl Arena
1.8 km / 1.1 mi
Lichtenberg Tennis Center
1.9 km / 1.2 mi
West Point Cemetery
3.1 km / 1.9 mi
West Point Golf Course
4.2 km / 2.6 mi
Bear Mountain State Park
5 km / 3.1 mi
Hudson River
1.1 km / 0.7 mi
Storm King State Park
8.5 km / 5.3 mi
Manitoga The Russel Wright Design Center
12.7 km / 7.9 mi
Monteverde at Oldstone
13.2 km / 8.2 mi
Hudson Highlands Nature Museum
14.2 km / 8.8 mi
Harriman State Park
14.7 km / 9.2 mi
New York Military Academy
14.9 km / 9.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1926
- Year of most recent renovation: 2010
- Total number of rooms: 151
- Number of floors (main building): 5
- Number of floors (annexe): 3
- Suites: 24
- hotel
- MasterCard
- Visa
- Wheelchair-accessible
- Key Collection
- 24-hour reception
Show 55 more facilities & services
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Local and international calls
- Valet parking
- Room service
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Cloakroom
- Lift access
- Garden
- Terrace
- Gym
- Luggage room
- Dining area
- Bar
- Restaurant
- Non-smoking area
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room
- ProjectorExtra charge
- Conference hostess
- Photocopier
- Audio-visual equipment rentalExtra charge
- Fax
- Pub
- Breakfast
- Breakfast buffet
- Breakfast served to the table
- Continental breakfast
- Hot breakfast
- Breakfast a la carte
- À la carte lunch
- Brunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Breakfast and dinner
- Breakfast and lunch
- Gluten-free meals
- Gala dinner
- Vegetarian meal
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
- Bowling alleyExtra charge
- GolfExtra charge
- SnowboardingExtra charge
- SkiingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PresidentialSUITE • PresidentialSUI.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
Double or Twin DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
QUADRUPLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
DOUBLE DELUXE
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Thayer Hotel at West Point
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Thayer Hotel at West Point
100
reviews shown
Aura
Excellent service!
Thao
Historic, well-maintained hotel. Comfortable beds and linens.
Charles
If you are interest in history and looking for the best location near West Point, stay here. Super clean and comfortable.
Jennifer
We had a great stay! We traveled for a wedding and the staff was great. We also enjoyed the bar and atmosphere after the wedding!
Susan
The rooms were beautiful and large. The staff was accommodating and the food in the restaurant was delicious.
kathleen
Room sensotturn on lights in the middle of the night - very disruptive
Amy
Nice stay
Marianna B
Check in was easy and the desk clerk very helpful. She put us in a room with a lovely view of the river and gave us coupons for breakfast for both days of our stay and it was a lovely breakfast buffet with many options. The on-site bar and restaurant were both very welcome choices in the unusually high heat; allowing us to avoid going out.
They advertise that the rooms are being refurbished as part of their 100th anniversary. The furniture in ours had probably not yet been replaced, but it was solid and clean just showing some wear. The all-important mattress was great, firm and comfortable.
We appreciated the valet parking that was included in the room price as the parking lot was a good distance down the hill from the entrance.
They advertise that the rooms are being refurbished as part of their 100th anniversary. The furniture in ours had probably not yet been replaced, but it was solid and clean just showing some wear. The all-important mattress was great, firm and comfortable.
We appreciated the valet parking that was included in the room price as the parking lot was a good distance down the hill from the entrance.
jill
Excellent stay despite the rain on Americas 250 birthday
Todd W
I’ve stayed at the Thayer multiple times and have always had a positive experience
John
An old, classy hotel. Don’t know about the other rooms, but ours was small as such hotels often offer. Staff was exceptionally helpful. Both restaurants were great. Had a strange problem on our last morning where both hot and cold water in the bathroom were running scalding hot. The engineer had to come and “drain the system“ in order for us to take normal showers. Apparently something that can happen on very hot days for a certain group of rooms. Other than that, a very nice day.
Dale
The rooms were amazing, had brunch and the food was great, the staff was very friendly, rooftop bar was very fun and comfortable. Definitely would stay again if the opportunity arises! Thank You
Susan
This is a beautiful historic hotel on the Hudson. The service was fantastic
Terra
Loved our stay at the historic Thayer. My one consideration for the future is that there were a lot of events happening at the hotel on a Saturday and it would have been wonderful for Zulu or Pattons to be open earlier. We didn’t have any places to congregate while we were waiting for shuttles so the lobby became fairly crowded. Minor in the scheme of things as it really was a wonderful property.
Betsy
The staff throughout the entire hotel were hospitable and pleasant. Felt like home.
Richard
We had a large group at the hotel for a nearby wedding. The property is beautiful and the service was great. The bell staff, the front desk, and the servers were responsive and helpful.
Kevin
Clean area. Good choice on breakfast buffet. I think the front desk should be able to explain better all the in town options for good food. We found places that were great, not just the one recommended, which was Westy’s.
Elizabeth
My very short (one night) stay at the Thayer could not have been more delightful. The staff at the front desk was very gracious and welcoming. The valet attendants were kind and good humored. Alex, the bartender in Patton’s Tavern was a true delight: a great mixologist, intriguing conversationalist and very attentive to every detail and need I had while at the bar. The room was clean, cool ( in the 90’s and humid outside) had a marvelous view of the Hudson and fascinating decorations, devoted to an impressive family of West Point graduates. The shower had marvelous water pressure, and the bed was super comfortable. Top notch in every respect: I’m already planning my return!!
Amanda
Great stay, beautiful hotel and staff was great
Tricia
Loved it ☺️! Great restaurants and roof top bar
Jane
Very clean and well maintained hotel. The pub was very good and the location could not have been better. It’s basically on West Point’s campus and it’s gorgeous. You can walk to several restaurants and bars although the town is a lot smaller than anticipated. I wouldn’t stay anywhere else if I were to return.
Andrey
It is an old hotel but well maintained, helpful staff and gorgeous views.
Toni
Lovely hotel, spacious room, beautiful area.
Amy
Excellent stay and friendly staff. We'll be back.
Suzanne
Rooms were clean and the beds were comfortable. The staff were all very friendly. They
Steve
Good
Michael M.
This is a classic, older hotel just off of the West Point post. It looks and feels like an academy property, from the decor to the plentiful military exhibits throughout the hotel. The staff was very friendly and helpful also. A great experience.
Kurt
Beautiful place. Outdated rooms. A/c on and off all night. Freezing then hot
Robert
All good very impressive hotel cannot fault it.
James
Did not use breakfast bar.
Payam
They made a birthday cake for my son last minute and were so kind to us. Everyone there was helpful and kind. The server at breakfast got a candle to put on his breakfast and sang. Happy birthday. It’s also a beautiful property and the kids enjoyed the obstacle course in the back.
Brian
The staff felt like you were at Motel 8
Richard
Historic property, well maintained, with wonderful location.
Michael
Excellent stay. Nice check-in and lovely room. Really appreciated that everything is so well maintained. Dinner at the restaurant was also lovely.
Kathleen
The hotel, although historic, is in good condition. Grounds are lovely, rooms spacious and clean, beds were comfortable and shower was hot. We ate at all three restaurants on site and all were extremely good. Rooftop bar is a must. However it’s the staff that makes the stay. Everyone was so friendly and helpful it made the stay even more enjoyable. I would recommend if attending any event on campus to stay there versus outside campus.
Jill
Beautiful , Helpful. The valets were great
Great pillows and soft sheets! I need to find out where their pillows come from
Great pillows and soft sheets! I need to find out where their pillows come from
Joshua
Historic and beautiful property. Front desk staff appeared clueless on their job roles and what to do. Whenever they said my room was ready, we went to a room that was obviously still occupied with another guests clothes and property clearly visible and room was a wreck. Went back downstairs Got another room.
It was a a double bed room. Very small. Water temps in the shower would go from scalding to ice intermittently. Low water pressure. Beds were not comfortable at all. For over $400 a night I expected much more. I understand and treasure all of the history and nostalgia, but the staff and management need to definitely step it up. Very disappointing stay.
It was a a double bed room. Very small. Water temps in the shower would go from scalding to ice intermittently. Low water pressure. Beds were not comfortable at all. For over $400 a night I expected much more. I understand and treasure all of the history and nostalgia, but the staff and management need to definitely step it up. Very disappointing stay.
Mark
Steps to Westpoint Academy and a hotel filled with history. Nice bar and rooftop. We didn't eat but the restaurant seemed to have a nice menu. As others have said very dated rooms but they are in the process of a refresh. Felt like it was a good value being that close to the Academy.
Maile
Great stay- great staff- clean - we will be back!
June
My family and I returned to West Point to reconnect with old friends and replenish that spark!
MAUREN
Fantastic stay! Unique and castle-like property. Sandy was an amazing server at the high end restaurant. I recommend the tomahawk pork chop, which can be made into a gluten free dish. Cocktails were tasty and worth the calories. I would stay again!
Patricia
The hotel is a memorable experience with beautiful settings, history and amenities. It can be a busy place with events and weddings but our room was quiet and cozy!
Kirk
Great hotel. Highly recommend.
Thomas
Staff and the restaurant. Room furniture and bed were old. Tv was old and remote didn’t work.
Alex
Rooms was spotless. The hotel restaurant provided great food. The hotel staff were amazing. 5/5 for this hotel
Gerald
Quaint room in an iconic setting!
Greg
Old hotel, small room, dated decor, very expensive
Marzia
It was good.
April
Great
David
Staff was unbelievable.
Sandra M
Beautiful architecture, friendly and profesional staff.
Great dinning at MacArthur’s Riverview.
Convenient and accesible for those visiting USMA.
Great dinning at MacArthur’s Riverview.
Convenient and accesible for those visiting USMA.
Helena
Everything about the Thayer is amazing. From the food to the people to the room to the views. Love love love!!
Clifford
Excellent service. Attentive staff.
matt
Staff was unbelievable and helpful however, two days I requested repair in the bathroom because only scolding hot water came out so for two days they did not fix it, they only fixed the sink so I had to shower at a friend’s house away from the hotel so for both nights I did not take a shower
Laura
Everything was wonderful
Richard
Yes, everything was perfect. Check in was so friendly
Ronell
I recently stayed at this hotel and was thoroughly impressed. The rooms were spotless, comfortable, and well-designed, making for a relaxing stay. The staff went above and beyond to ensure every guest felt welcome, offering friendly and attentive service at every turn. The amenities, from the modern fitness center to the inviting pool area, added a touch of luxury to the experience. Its convenient location made exploring the local attractions effortless. Overall, this hotel truly provides a perfect blend of comfort, hospitality, and quality – I can’t wait to return.
Meredith
Well renovated, well-maintained historical and charming hotel right on campus of West Point. Staff were helpful, & each room featured a different veteran’s biography. Overlooks the Hudson River. On site restaurant. We greatly enjoyed our stay.
Christine
The most lovely hotel
Giuseppe
Room was average, more detail to cleaning.
Anthony
Room and staff were excellent
Teresa
The setting was beautiful. Heat/air conditioning was problematic. Otherwise, all was very good.
Brenda
I loved everything about Thayer House! I hope to stay again in the future.
Anne
One negative is charging an extra facility fee.
Sue
Clean rooms and friendly staff
Nancy
I would not recommend staying here at all, in fact I am not sure who is in charge weather the DOD or a private company but since it is on the base of West Point, I can't help but blame the government.
This place is so run down and dirty it is unbelievable. It is advertised as fabulous. I cannot think who could say that. It stinks was full of bugs so old like never renovated.
The front desk staff was horrible actually just mean, upon checking in, not even because we complained.
The room and bathroom were horrid. I would not even suggest going to see West Point because there is no where to stay when visiting,and this should not be the place. If you visit stay 30 minutes away and drive there. Er were there for a sporting event so it was convenient but AWFUL.
The Patton Bar stunk so bad of mold we could not even enter. George would be ashamed!!!
This place is so run down and dirty it is unbelievable. It is advertised as fabulous. I cannot think who could say that. It stinks was full of bugs so old like never renovated.
The front desk staff was horrible actually just mean, upon checking in, not even because we complained.
The room and bathroom were horrid. I would not even suggest going to see West Point because there is no where to stay when visiting,and this should not be the place. If you visit stay 30 minutes away and drive there. Er were there for a sporting event so it was convenient but AWFUL.
The Patton Bar stunk so bad of mold we could not even enter. George would be ashamed!!!
Daniel
Just a beautiful historic hotel.
Bobby
Location was great & staying at a historic hotel was delightful.
Christine
amazing all around - def best place in town.
Claudia
Clean room and kind staff.
Jean
Outside bar
Brenda
Elegant and historic hotel
Chelsea
Long story short, fire alarm malfunctioned 3 times and we were expected to wait outside unsheltered in the cold and rain. Macarthur restaurant staff were bad and we ended up driving to mcdonalds as it was the only thing open at 7pm on a Sunday in the area. Elevators were not operational and we had to climb 5 flights of stairs. The walls were so thin, we could hear the neighbor taking a leak and flushing the toilet throught the night, amongst other noises. Terrible experience, but I felt even worse for the bride whose wedding and wedding night were interrupted by the hotels issues. Will not be back. Longer review on Google.
Judith
Breakfast Buffet had a variety of foods that were outstanding.
Antonio
Overrated. Average at best. Was once the pride of this area. Outdated amenities. New York City prices at Afghanistan/Haiti level service and facilities. Not worth your coin or sweat. C-
Jennifer
Th fire alarm went off 9 times in 48 hours and we had to evacuate the hotel each time. No explanation from the staff.
Benjamin
Hotel needs some updating especially the elevators. We had two fire alarms and were sent out in a cold rainy night with no umbrellas.
Brenda
Historic hotel with plenty of things to do
James
Wonderful, historic hotel with lots of charm and unique architecture. I can’t say anything negative about the hotel property itself.
However, at all costs,, avoid the MacArthur dining room.
Dismal dinner.
However, at all costs,, avoid the MacArthur dining room.
Dismal dinner.
Sophie
Welcoming staff, friendly atmosphere, clean and comfortable room!
Cathy
Historical evening....
Staff was awesome!!! The room we were in while very full of history in my opinion needs se attention. Bed was great! Furniture needs attention either retire it ir tidy it up, old English and tighten some screws etc. Food at the restaurant was pricey bit delicious steak!!!!!! Bruch was very good!!!! Truly did enjoy the history of the lobby!!!!!
Christopher
Sink wouldn't drain, reserved a double bed and didn't get it and the furniture look very old.
Alanna
Great
Melanie
The beds are so comfy and everything was very clean. The staff were very professional and personable. Food was outstanding!.
Brian
Hotel is tired and needs to be renovated
LOUIS
The perfect place to stay
gloria
Beautiful and convenient
Britney
Wasn’t what I expected. Thought it was a luxury hotel. The military photos staring at you in the room was weird. But it was a nice old, rustic property.
Nicole
We had a wonderful time staying here. Friendly staff and most of all a historic building.
Johanna
Beautiful Hotel but poor service and communication
Beautiful hotel— clean and comfortable. Loved being on the Hudson and Westpoint. When I checked in and let them know that we might not be able to stay the second night— they told me sorry and that I would need to discuss this with hotels.com as they booked the room. I was charged for two nights after leaving unexpectedly the second day— told me to contact hotels.com as they could do nothing. Contacted Hotels.com who said they had to reach out the Thayer who then said no refund and then after I called Thayer they said no one was able to make the decision until
Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.
Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.
Ralph
Train whitsle woke us up every 2 hrs overnight; Had riverview room;
Douglas
Excellent property. Great service by front desk. Terrible service at the Zulu deck because they were extremely understaffed on a very busy night. Staff at Zulu were helpful and worked hard but not enough staff so we waited an unacceptable time for both drink and food orders.
Patricia A.
Room was ready early! Great service!
Derek
good stay
Patrick
Service in the restaurant was slow...food was good.
LAWRENCE
Historic hotel, with views of the Hudson from many rooms
Richard
Sights to see.
Rodney
Our only complaint was that the restaurant on more than one occasion gave what can be termed as poor service. The evening waitress seemed preoccupied, so she got no tip. Breakfast, we carried paper cups in and they did not offer us coffee. When we complained the girl came and apologized as we were leaving.
John
Overall good but lighting in room was too dim
Pat
Historic hotel- needs updating
Staff just ok
Outdoor roof top dining was terrible- wicker chairs all broken, quality of the food was poor, the music was intolerable.
Staff just ok
Outdoor roof top dining was terrible- wicker chairs all broken, quality of the food was poor, the music was intolerable.
Location & surroundings
The Thayer Hotel at West Point
674 Thayer Road, 5, West Point, United States
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The Thayer Hotel at West Point
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