Name: Ramada By Wyndham Newburgh/West Point
Address: 1289 Route 300, Newburgh, 12550, US

2/10

Poor

19 Jul 2026

MICHAEL

Overall the property is rundown. Its an old corporate hotel that was sold to private person/group. They dont/didnt have enough to rehab the property so its in awful shape. My room had a peeling cardboard ceiling, peeling wallpaper, painted doors are rusty & peeling. Bathroom was no better, mold under the mat, black marks all over tub, carpet was feeling wet & moldy, furniture is old and all scratched.
Will never recommend or stay again!

Partner

2/10

Poor

19 Jul 2026

Sarah

Horrendous property roaches and dirt do NOT stay here and Expedia is useless when it comes to help condescending agents.

Partner

2/10

Poor

19 Jul 2026

Keith Hughes

Toilet seat broken. Door lock chain didn't reach to latch. Dead bugs on the wall and flying bugs in the room. Near airport but no transportation. Brown bag breakfast

Self

2/10

Poor

14 Jul 2026

Roxsanne

The room #228 was gross! Roaches and water damage. We literally didn’t complain because we were so tired we slept fully clothed on top of the sheets and sat on a nasty towel that looked like they had cleaned something before with it. The chair and the desk chair both were covered in stains. The shower was nasty I wouldn’t even shower. The room smelled clean but we was fooled. Nothing else was clean, even the comforter had holes in it .
If you would like to see pictures I have them
Worst hotel stay I’ve ever had, so glad it was just my husband and I because I would have been extremely embarrassed if my mother in law would have had to sleep in those conditions

Partner

8/10

Excellent

12 Jul 2026

Gail

TV remote didn’t work and key card worked sporadically.

Self

8/10

Excellent

12 Jul 2026

Peter

Y

Friends

2/10

Poor

12 Jul 2026

Suzanne

The room had roaches, the furniture was not well maintained, the mattress was filthy. The hallway and room smelled of smoke.

Self

8/10

Excellent

11 Jul 2026

Angelene

It was a fallback room for us because the place we booked was horrible .

Partner

2/10

Poor

10 Jul 2026

Ricky

Terrible stay will never stay again even it was free.

Partner

2/10

Poor

10 Jul 2026

Karen

Bed bugs

2/10

Poor

08 Jul 2026

john

This is a horriable place I would never ever again book here again first off we walked in a guy came down stairs and said why are there bed bug bombs in my room we did not want to stay did not even check in was refused a refund so I had no choice the room was nasty mold in bathroom dirty sheets and the smell was unbearable to the point I was cindersiding sleeping in my car finally was able to book elsewhere never stay here

10/10

Exceptional

08 Jul 2026

Florence

It was a good place to stay and had smoking rooms which we could appreciate

Pet

2/10

Poor

06 Jul 2026

gary

Like a unclean prison, unsafe crime at night pounding on doors 2am, almost decided to sleep in car

Partner

2/10

Poor

05 Jul 2026

Dunia Verónica

One of the worst experiences with hotel services.
Our room was falling apart. The toilet was almost broken and uneven. The smell was really bad and “the breakfast” was a paper bag with an apple, “juice”, peanut butter jelly sandwich and a frozen egg sandwich croissant “. We felt like kids going to school.

Partner

6/10

Pleasant

03 Jul 2026

Louise

The room was ok. The ceiling was dirty and they didnt have towels or rags avaiable.

Family_with_children

10/10

Exceptional

03 Jul 2026

Brian

Great service very clean patience and good coffee

Friends_and_family Friends

2/10

Poor

02 Jul 2026

Joseph

The hotel was awful. I booked 3 rooms and one of them tried changing rooms twice because of the dirty conditions. The 2nd room left after the cops showed up to take away the homeless people across the hall. The entire hotel had an awful smell. The hallways were poorly lit, the carpet was disgusting, and the paint was peeling off the walls. Some of the rooms didn’t even have room numbers, they were written on a piece of painters tape. PLEASE DON’T EVER STAY IN THIS HOTEL!!!!

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Loucine

It was advertised (hot breakfast), we got a bag of packages food for breakfast. the only hot thing was the coffee at the front desk.

Family

6/10

Pleasant

01 Jul 2026

David

The tv needs updating . It
Couldn’t connect to WiFi so that was difficult

Self

2/10

Poor

30 Jun 2026

Vishnu

This is a bait and switch.the rooms posted are for

10/10

Exceptional

30 Jun 2026

Erica

The only negative thing was the bar prices were out of this world!!!

Partner

6/10

Pleasant

30 Jun 2026

Lovkesh

Old style hotel, more like a motel, no elevators, hard for older folks especially someone was wearing knees, hard to locate rooms, outdated rooms, dirty ceiling, cracked tub, broken chair arm, staff was not friendly, cold breakfast in a bag like you get in schools. Overall, okay for one night only stay if you can’t get a room anywhere else and looking for a reasonable priced place.

Family

4/10

Poor

29 Jun 2026

Robert

Asked for non smoking. First room had burns on the floor and reeked of cigarettes. I smoke, outside, so the the smell was bad. Clerk said folks had stayed couple days before and smoked in it. Said \"they cleaned it\". While it was clean, the smell could not be removed.
Once placed in a new room it was ok. Every door even from the lobby, needed a key card to enter. Property needs help. No breakfast. Pay a little more stay down the road.

2/10

Poor

28 Jun 2026

Nick

As you walk in to the main entrance, it feels like a bank with full bulletproof glass between you and the hotel representative.

Entering the room, which the door room number was written on blue painters tape, the room smelled like a air freshener, draws were open (couldn't close because they were broken) and when the wall ac unit was turned on, it never cooled the room.

When we approached the front desk with the request for additional towels, they said they don't have any because the towels were being washed. Mind you it was 8pm at night. A hotel representative said he v would bring the towels up once the laundry was done, but no towels were ever brought to our room.

Family_with_children

2/10

Poor

28 Jun 2026

Oumar

This hotel really really needs a renovation. Old bed, old bed sheet. In fact everything in the room was old and unkept

8/10

Excellent

28 Jun 2026

Ranjit

Parking was good. Staff was good. Everything in room was good but need more freshness. Mats should be cleaned or changed. Paint needs. And the thing i don't like is breakfast. Need also some veggies options. So that everyone is comfortable. Thanks

Family_with_children

4/10

Poor

28 Jun 2026

Melissa

Smelled bad very dirty with stains on everything from the curtains to the bathroom toilet

Self

2/10

Poor

28 Jun 2026

Marcos

The property was dirty and have roaches and bed bugs

Family_with_children

2/10

Poor

28 Jun 2026

David

The room was marketed as Non Smoking but reeked of 30 years of tobacco smoke. Chair looked like someone gave birth in it or had some sort of liquid accident. Toilet lid was held together by duct tape. Front door showed signs of forced entry at some point. Bathroom door had been kicked in. Furniture was from the 70's and I think the carpet may be of the same vintage. Looks like dogs chewed the furniture. I was afraid to walk on the floor with my bare feet. If it hadn't been so late, I wouldn't have stayed. Ramada corporate would revoke the franchise if they inspected the property. Front desk enclosed with security glass to protect desk clerk from irate guests, I assume. Really BAD!!!

2/10

Poor

27 Jun 2026

Zachary

If you value your wellbeing, you would avoid this hotel at all cost!

Family_with_children

4/10

Poor

27 Jun 2026

Dominic

Very Sketchy place. It was crawling with cops at 1030 when I arrived, one kept said to me “better be careful” I would have e left but it was non refundable. Never again

2/10

Poor

27 Jun 2026

Mary

Absolutely do not stay here!! Disgusting.

Front desk staff behind bulletin proof glass … with a little slot in counter to slide the room key through.

Clientele shady … looked homeless… it looked like it’s a half-way house or something. Signs saying “Loud profanity will not be tolerated”. From parking lot we could see people smoking pot inside their room with the windows open.

Our room keys worked initially but then didn’t. Front desk clerk offered no friendliness explanation, or apology.

There were MANY broken things. Our safety lock on door was broken off … looked like someone had forced their way into the room. The security pad where you slide your room key to get in the door from the parking lot was smashed off. None of the drawers on the furniture would close. Couldn’t turn water off on bathroom sink faucet. Shower water was either cold or scalding.

And everything was filthy. Hairs all over the bathroom. Walls dirty. Air-conditioner cycled on and off VERY loudly all night.

When I looked at booking this property, while we were driving, I saw the 5.0 rating and mistakenly thought it was 5.0 out of 5.0. The only reason we stayed in this dump was because we were exhausted from driving 8+ hours.

Breakfast was a paper bag with a cup of noodles, bag of muffins, granola bar and an apple. The staff person said to take it to the “breakfast room” to eat … but we couldn’t find it. We went back to the desk and he came out to unlock a room with a few tables.

Partner

2/10

Poor

20 Jun 2026

Dale

Nasty

2/10

Poor

14 Jun 2026

Steve

AVOID AT ALL COSTS.

Partner

2/10

Poor

09 Jun 2026

Albert

It’s close to Dennys, this place needs serious update and cleaning.

Partner

2/10

Poor

07 Jun 2026

Steve

This place smelled like a wet basement and stale cigarette smoke. The room was dirty and the bathroom was filthy.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Marilou

The property had an odor. The number on our room was in painters, tape the ceiling had water damage. There were expose wires hanging in the hallway.

Family_with_children

2/10

Poor

06 Jun 2026

Abigail

smelled like smoke in our room

Partner

10/10

Exceptional

31 May 2026

Richard

Evrything in the room was OK

Self

2/10

Poor

29 May 2026

Diana

I was given a room (which I did NOT use) that was awfully dirty (the carpet) with holes on the couch, broken bathroom sink so I went back to the front desk and I was told that they were going to issue me a refund (24hs-48hs). I am still waiting for the refund. The stay was supposed to be on Saturday 5/23.

Friends

4/10

Poor

29 May 2026

Yelena

Old, dilapidated hotel. Smells of smoke inside the building. Dirty carpets, moldy bathroom with broken toilet. Gym is a joke. Pool is closed. Restaurant is closed. Breakfast is a go bag with frozen sandwich to heat up in microwave.
The price was reasonable and we needed a place to crash for 2 nights with a child.
If you spend as little amount of time in the room during the day, it’s an ok place to be in

Friends_and_family Family

2/10

Poor

28 May 2026

Sharene

Stay was terrible, filthy and run down. I would say the room was worth 50$ max. Wouldn’t even recommend a dog to stay there.

Friends

2/10

Poor

27 May 2026

Michael

Disgusting, needs to be torn down, no elevator and a million stairs. Food on the bed and floor. Painters tape with sharpie for numbers. Immediately checked out.

Family_with_children

2/10

Poor

25 May 2026

Chunyu

Room is ok, but cleaning crews do not change clean towels and make bed everyday. One of the key entrances was damaged. Parking lot was not very clean.

Family

2/10

Poor

25 May 2026

rosa

I did not stay
I left the room within the hour of arrival to the hotel
After changing room due to smoking smell
The new room did not as much of smock
However tore carpet, stained bed sheets and broken bathroom door were enough to made me leave and not stay for any of the nights reserved
I check out the same Friday 5/22 afternoon and let management know

6/10

Pleasant

23 May 2026

Marcus

The room was clean but the sink continued to run. The sink won’t stop running. The toilet continued to run and you had to hold the lever until everything went down. The chain latch on the door wasn’t functioning properly. It was broken. We couldn’t remove the latch properly because the chain was too short. We had to remove it from the right side of the chain. The chain that was attached to the door frame on the right side… the chain was broken. That’s where we had to unlatch the door chain from the frame.

Partner

4/10

Poor

18 May 2026

Carol

there was NO hot water in the entire building & no reduced rate offered as a result.

Self

2/10

Poor

17 May 2026

Roberta

I didn’t read reviews of the property until I walked into the room. When I reserved the 2 rooms I thought Ramada had a good reputation, obviously not a high tier hotel but I thought it would at least be clean and properly maintained. I was wrong.
The first tipoff was that the check in staff were completely behind plexiglass. There were no smiles, welcome etc. my 90 year old mother in her walker was beside me. They put us on the first floor that had stairs to get to, I don't think they cared.
We were in a rush so we didn’t pay attention to anything when we got to our rooms so we put our bags in and left. When I came back later that evening I noticed that the bottom shelf of the vanity was broken, there was a tissue in the corner of where the ceiling meets the wall, no idea why it was there but it was gross. The furniture was in disrepair, part of the wallpaper was peeling off the wall, the walls were stained with who knows what, the bathtub paint was lifting, dust, cobwebs, and it smelled like cigarettes and weed.
It was the first time I’ve been in a hotel where I wanted to leave but at 9 pm and with a 90 year old to get up and out I wasn’t about to try and drive to find a new hotel.

Family

2/10

Poor

17 May 2026

Michelle

The property was absolutely filthy. My supposed non-smoking room wreaked of smoke to the point that my lungs were burning. That is by far one of the worst hotel experiences I have ever had. That property has no business being open and accepting guests.

Friends_and_family Family

2/10

Poor

17 May 2026

Anne

This hotel was awful. First of all, you walk into a lobby that has security glass between the front desk and the patrons like you are at liquor store in a dangerous city, which was absolutely bizarre. The guy in front of me had to walk around into the front desk area to put in his pin number to pay for his room. So weird.
We were on the second floor and had to walk through to the room, dragging our luggage over multiple short stairways. So most of the hotel isn't handicap accessible, no elevators. It's just kind of a pain to get to your room.
And everything looks dingy and dirty. It's not in good shape.
Then we get to our room and it smells musty and unpleasant. It was damp in our room The smell and dampness got better after we turned on the AC. But honestly, the AC wasn't very effective.
And the room itself was not nice. Everything was banged up. We opened the windows to try to air it out and there was an old nest (maybe wasp?) in the sill.
Then after we came back and were ready to go to bed we discovered that there was no hot water. I called the front desk and they didn't seem surprised or worried about making it right. They just said that there would be no hot water that night and that if there still wasn't hot water in the morning we should call them and they would find us a room with hot water as ter to shower in. It was absolutely ridiculous. Don't stay at this place.

Family_with_children

2/10

Poor

17 May 2026

Trent

Roaches everywhere, Room not cleaned, and absolutely no hot water at all.

Business

4/10

Poor

16 May 2026

Jeffrey

Didn't have hot water. Was told it was going to fixed by morning, not fixed,

Think the bed was infected with bed bugs

Self

2/10

Poor

12 May 2026

John

Absolute garbage dump of a hotel. Filthy, non hotel guests malingering in the hallways. Police there every night. Staggering weed smell inside and out at all times. Useless staff. Drug deals going on outside the hotel. I’d sleep in my car before I stayed at this s—- hole again.

Family_with_children

4/10

Poor

08 Apr 2026

Shirley

The place was iry! I really didn't know how to cancel the room. When we got there, the bottom half of motel the windows were covered with paper, half of it falling off. When I went inside, I noticed the restaurant was closed and the clerk said it was no longer operating. I asked where the Longhorn Restaurant was and she didn't know that either. It was at the bottom of the hill, about 1/4 mile away, if that. One of the side doors had been held open with a trash can. I would think that would allow anyone to come in without checking in first. But I think there was only one other room rented in the whole place. There was only one other car at 5 am in the morning. The halls were freezing. The room was very old, very tired of being used and should also be renovated. I have never had to put my bath towels on the chair because it looked so dirty. Too bad, it looked like in it's day, it must have been quite beautiful.

Partner

6/10

Pleasant

28 Mar 2026

Rachel

Needs repairs in our room
Wyndham needs to help maintain these properties
The last few stays not what they used to be
Will switch to Marriott

Business Partner

4/10

Poor

16 Mar 2026

Carmela

Smell cigarettes

2/10

Poor

14 Feb 2026

Jon

Check in counter is behind plexiglass. Kids were fighting in the parking lot. Hallway smelled like weed. Nonsmoking room smelled like smoke. Don’t stay here.

Leisure Self

2/10

Poor

03 Feb 2026

Collin

Poor cleaning of both the room and hallways. Heating/cooling is 30 year old window unit.

Family

2/10

Poor

02 Feb 2026

Mike

Horrible

2/10

Poor

25 Dec 2025

Jayne

Ron was freezing. Clean but ratty looking.
Bed was awful. Not handicapped accessible.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Tara

Was very unkept

Business Self

2/10

Poor

29 Nov 2025

Hilliard

this was an awful hotel The shower had hardly to be hot water. It wasn’t functioning correctly. It smell awful and no continental breakfast. It was just an overall horrible experience. I would never recommend going here.

2/10

Poor

29 Nov 2025

jeanine

The bed was clean. Everything else was just old. The other desk were loud. Someone kept calling the phone all night long. There's not even numbers on the door. It's just masking tape they sharpie number on it.

Self

4/10

Poor

23 Nov 2025

Jakara

There was blood on the threshold above the bathroom. The room was dusty enough to make my husband who doesn’t have allergies struggle to breathe and snore which he never does. There were cigarette burns in the bathroom and the linen on the bed. Dirty glue rat traps. I went in cleaning as to not complain. There was an odor. The toilet barely flushed. There was dried bodily fluid on the chair. Paint stains on the carpet among other stuff. barely any plugs to charge phones. I will never return.

Business Partner

2/10

Poor

21 Nov 2025

Chris

Filthy room, filthy and stinky hotel, run down beds, walls, furniture. The room numbers were taped on the doors written in marker. I was booked for 3 nights I asked for a refund after the first and I am still waiting for my money for the remaining two days.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Robert

The room was dated. Bath towels were small.

Partner

2/10

Poor

27 Oct 2025

Gabrielle

The Ramada was the worst hotel stay I've ever experienced!! The hotel misadvertised online. The pool wasn't available due to \" Maintenance issues\" and there is no breakfast as advertised. But the absolute worse part was we found ants and bed bugs!!! My bag was on the floor

4/10

Poor

26 Oct 2025

Michael

The desk clerk was behind bulletproof glass
The hallways were dingy
The locks and keys only worked sometime
Bed was comfy
Room needed repair
Possibly a welfare hotel
Your company needs to look and rate hotels you represent

Partner

2/10

Poor

24 Oct 2025

Shamara

They use this place as a shelter for homeless

I had an event that I had to travel to for family so I didn’t get to my room until after 4 AM when I got to my room there were feces on the toilet. It was vomit and food sticky all on the carpet in the room where the beds were there weren’t any linen towels the bathroom look like it had been ram shack so they gave me another room this time a king it had blood on the wall blood on the lamp, and there were roaches crawling everywhere. And I never got a chance to stay I could not sleep. I had to go and sleep on somebody’s couch. I traveled all the way from Albany. I was charged 200+ dollars to where I wasn’t even able to stay in the rooms because they were so disgusting. The people that they’re keeping their are homeless so you’re dealing with people walking in the halls at night yelling and screaming out loud because they’re high out of their mind. There was a woman across from one of my rooms yelling about Percocets. She was high out of her mind. This place is not safe for people that are coming out of town with Children. They keep this hotel as a shelter for the homeless and it’s not clean. There are roaches, crawling all in the hallways all on the wall

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Holly

Everything was dirty. The staff was rude. I didn't want to walk on the floor without shoes in my room. I was refused an extra pillow. I was concerned for my safety as well. Would not recommend.

Leisure Family

2/10

Poor

19 Oct 2025

Kent

BED BUGS

4/10

Poor

19 Oct 2025

Zoltan

Hotel clerk was very nice. Hallways dirty. Carpets dirty. I’m the room bathroom light didn’t work. Cockroach glue traps with bugs stuck to it. Live cockroach in the bathroom. Terrible smell in the room. Like a smoking room but the room was non smoking. Stains on the ceiling. Lumps on the carpet in the room. Doors dirty and paper sticker room numbers. Pretty terrible

Leisure Family

4/10

Poor

19 Oct 2025

Edna

Unclean, rooms smelled like cigarettes.
Looks better on the site but would not stay here again.

Leisure Partner

2/10

Poor

19 Oct 2025

Craig

At check-in seemed ok. Room was terrible- roaches on the walls and bad smell. Also splotches on the carpet which is laid over another carpet.

Partner

6/10

Pleasant

19 Oct 2025

Saki

One of our rooms was dirty.

Friends_and_family Family

2/10

Poor

17 Oct 2025

Tara

Terrible

2/10

Poor

17 Oct 2025

Juanita

The property was unsafe dirty very old smelled like smoke windows all over were dirty , we cancelled we couldn’t stay we all have asthma they said they would refund our money still haven’t we’re are very dissatisfied

Family

2/10

Poor

17 Oct 2025

Jennifer

Dirty hotel, room was not clean, condition of the hallways, paint, ceiling etc was dirty. I left and found another hotel for the night, I did not feel clean or safe at this location. This hotel company can do better.

Business

2/10

Poor

16 Oct 2025

Mariette

The room was worn out and in complete disrepair. There were insect glue traps all over. The common areas were in disrepair. It was scary to stay there. Front desk staff was behind solid glass and spoke through a microphone.
Amazing that this property was associated with, what I thought, was the reputable chain Wyndham.
And the cost per night was an expensive, $200 a night.

Leisure Family

4/10

Poor

16 Oct 2025

Darwin

V

2/10

Poor

15 Oct 2025

Alejandro L

Super dirty

Leisure Family

2/10

Poor

14 Oct 2025

Michael

Don't use this property. I'm very mad about the booking and want a refund from hotels.com. I arrived at the hotel later in the evening and tired. Found the front desk was behind bulletproof glass. The cafe/restaurant was closed and secured behind a security fence like you see at the mall. The room numbers were written in sharpie on blue painters tape. Everything was stained and battered. The paint on my room door was mostly scraped off. The security latch on my room door was broken off. The fire alarm in the room was chirping. When I opened my door to return to the front desk for another room, there were two Newburgh PD officers next door responding to a \"disturbance.\" While I was waiting at the front desk for a new room, the officers came back down to the lobby. I asked them if this was a safe location and they said \"do you want to know the truth? We wouldn't stay here.\" While talking to the PD, another couple returned to the front desk and turned in their key. Said they couldn't stay there since the quality was so poor. The woman behind the bulletproof glass would not give them a refund. The place was unclean, and I felt unsafe. I just left the property, and had to drive 30 miles to find alternate accommodation.

2/10

Poor

14 Oct 2025

Kimo

This hotel is so rundown and dirty, it’s disgusting. Multiple guests were commenting on the cleanliness and ended up refusing to stay because it was so dirty.

Leisure Family

4/10

Poor

14 Oct 2025

Bernard

Hotel looked like in the midst of renovation. Paint on carpets. Garbage on floor. Room numbers were written on masking tape stuck to the door. Chairs in the room were dirty. Hairdryer broke. Leaky faucet. Refrigerator not working. Air conditioner had a bad smell. Fitness room was locked with a padlock. I think there was either no elevators or not working. Heard customers complaining when we were checking in and checking out. We only stay because no other places available. I had to check our beds meticulously for bed bugs.

2/10

Poor

13 Oct 2025

Kelly

The hotel is under renovation and not ready for guests. The room carpet was filthy with construction debris and other unknown stains. The TV didn’t work, the microwave didn’t work. The room numbers were written on tape and stuck to the doors. The door casings were not replaced. The beds and bedding were both lumpy and dingy. The check in staff was pleasant but the facility should close until functional and clean for guests.

Leisure Family

2/10

Poor

13 Oct 2025

Anne

Roaches, mold! Horrendous!

Leisure Self

2/10

Poor

13 Oct 2025

Teresa

The rooms were dirty and stained. The staff only provided half the towels for the number of people registered for the room and when we asked for additional ones, they were not able to provide them until after 9 am the following day. I would not recommend this hotel to anyone.

Leisure Family

2/10

Poor

13 Oct 2025

Kathryn

The entire building was run down and dirty. There were cieling tiles missing, holes in the bedding, tv did not work, furniture was ruined, fridge did not work, water dispenser didn’t work and everything had a musty smell.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Byung

Not clean

Leisure Family

2/10

Poor

12 Oct 2025

Sheila

This hotel is the stuff nightmare’s are made of! Firstly, there are stairs everywhere and no elevators or ramps. Room doors have huge holes in them that are now covered by cardboard. There were at least three busted out windows on the first floor outside. My room smelled like a bar back when everyone smoked. One set of curtains were thrown across the chair. There were blood and urine stains on the pull down fabric window shades that no longer functioned and just stayed down making the room pitch black. There was stains on the carpet everywhere! I was scared for any of us to walk barefoot. All the stairwells had writing on the walls, the stairs were literally falling apart as was the bedroom furniture. The carpet baseboards were frayed and in some cases pulled off the walls. There were people everywhere that seemed to be on drugs, selling drugs, or prostituting. My family witnessed several baggies with white powdery substances along with cut straws in the hallways. I was blocked by a very vulgar lady that pushed me as she tried to touch my Uncle who was in a wheelchair, he is elderly with Down Syndrome and she literally wanted to fight me because I asked that she stop blocking the door entrance to the hotel and allow us in. Her response was to then start touching my elderly uncle so I told her not to touch him. This resulted in her pushing me then attempted to let everyone but me in but my family didn’t allow it. Don’t stay here! It is unsafe! We were scared the whole time!

Leisure Family

2/10

Poor

12 Oct 2025

Sheldon

If I knew this was the condition of the hotel, I wouldn't have booked. This hotel is not worth what I paid for.

Leisure Family

4/10

Poor

12 Oct 2025

Candace

The room was in rough shape with damaged walls and scuffed furniture. The front desk staff were not friendly and spoke very little English. I felt unsafe. The security lock on my door was broken and the cleaning staff opened my door while I was in my room about 20 minutes after I checked in to the hotel. Also, on my second night, I arrived from dinner to find five police cars at the hotel with two police casing the first floor hallways in pursuit of a suspect. It was not a very relaxing nor pleasant experience. Also there are 3-4 steps after every couple of rooms, and this makes it difficult to roll your luggage to and from your room.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Abeer

Very very rundown, poorly cheaply maintained, very noisy, would not recommend at all! Got absolutely no sleep from the poor noiseprrofing!

Leisure Family

2/10

Poor

12 Oct 2025

Yumi

Front desk had a bulletproof glass, totally different picture from online. Room numbers were hand written on blue painters tape. No elevator. The room was dirty and I had dead moth on bath towel. The windows were left opened for air conditioning which we didn’t notice till next morning with birds chirping sounds. Stuff was unfriendly and refused to give extra soap. Hair dryer was broken. I was just the worst and scariest place I’ve ever had to stay. The worst part was I was charged for $380 just because it was a busy weekend and all the hotel in area were sold out. Just horrible experience and Expedia should take the hotel out of their choice or charge much lower

Leisure Family

2/10

Poor

11 Oct 2025

Michelle

Filthy, burn holes, gross carpet, stained tub, broken doors- stay away
Regret booking this

Leisure Family

2/10

Poor

11 Oct 2025

Sena

Run down filthy and scary

4/10

Poor

09 Oct 2025

Jermaine

The hotel was not clean and it looked like it was under construction/ renovation. This should have been stated in the listing. I wouldn’t recommend anyone staying at this hotel.

2/10

Poor

07 Oct 2025

Jessica

This was the worst hotel I have ever stayed in. Dirty, run-down, and in total disrepair.

2/10

Poor

06 Oct 2025

Kimberly

This property was not suited for overnight accommodations. The rooms were very outdated, I was afraid to lay down or even put my things on the floor. We actually walked in the room did a once over and walked out and did not stay at all. The room numbers were written on the door with black sharpies on a piece of blue tape. Very unhappy and want my money back!!!

Leisure Family

2/10

Poor

05 Oct 2025

James

I saw two roaches first 10 minutes in the room and mold on the ceiling. The place should be condemned. The hotel worker was behind bulletproof glass and it was $220 per night!!! I left and had to fight for a refund!

Leisure Self