The Crossroads Hotel- Newburgh, Ascend Hotel

2/10

Poor

09 Mar 2026

Diego

We didn't know if the stink bugs that littered the room floor were free, or if we took them we would be charged. So we left the dozen or so.that were on the floor alone.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Kevin

Not too bad a place if you just need to crash & leave early. Comfy beds, a bit outdated though. Even though the rooms were non smoking you could still smell a bit from when you could smoke there in the room & throughout the building. Very spotty WiFi, so if you need to internet to work at all, not ideal.

Business

2/10

Poor

26 Feb 2026

Philip

Music blasting hallways full of smoke. I called front desk no answer I went down no one there. Terrible

10/10

Exceptional

24 Feb 2026

Nicole

The rooms are always clean when I check in. The staff is friendly and helpful. This location is very convenient to my job and the prices are wallet-friendly!

Self

2/10

Poor

14 Feb 2026

Cherie

I’ve stayed at this hotel many times before when it was The Four Seasons and always had exceptional service so I expect nothing other than that. I noticed the name change but thought nothing of it. Besides I live in Newburgh. We stayed for Valentines. One night added later, I went to inform the front desk I was told they had to close out the first and open the second and charge a second deposit. We went back and forth, she called her manager Victoria who was very rude on the phone, I eventually just paid it. Customer service has went right out the window in this place. Later that evening I called for towels, from my cell phone cause they have no phones in the rooms. I was told by Jessica that she was with a customer and I needed to come to the front desk. I went out and as I expected, no customer and Jessica sitting legs crossed, at the front desk on her cell phone talking to her friend on speaker. She immediately gives me attitude because I was recording her and she goes on to say “You should have left when you had a chance”. Clearly referring to the morning incident that she was not present for. The rooms are poorly heated. Hot water is not hot. I was told it’s now privately owned by Victoria and it’s showing. Kids running through hallways. Weed smells. It’s becoming run down and turning into a hotel for our local DSS clients. Abandoned cars in rear parking area. Rude staff! Don’t book here if you looking for upscale customer service.

Partner

8/10

Excellent

28 Jan 2026

paul

The room was clean and staff was very helpful and professional.

Leisure

2/10

Poor

25 Jan 2026

allison

Not much to say about this will never stay here again.

Leisure

6/10

Pleasant

11 Jan 2026

Greg

Crossroads is on the decline
My family and I have had multiple stays at The Crossroads over the last 5 years. My most recent stay was less than desirable. I booked a room for a king size bed and the bed was closer to the size of a Full. The curtains were stained and it bathroom ceiling looked like they had moldy spots.

We used to love staying here but the facility appears to be in the decline

I can say I did get a good rate for the 2 nights and the service at the desk and from housekeeping was good.

Leisure Family

10/10

Exceptional

05 Jan 2026

Theodore

All good

10/10

Exceptional

31 Dec 2025

Theodore

Beds comfy. Clean and quiet.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Isabelle

The place could use a handyman. But the beds were really comfortable and the staff was excellent and the location was good for our needs.

10/10

Exceptional

27 Dec 2025

David

Every thing was great

6/10

Pleasant

26 Dec 2025

Karen

The rooms were a little dated and \" dinged up\" It was clean though. The halls smelt of weed but that's not on the hotel. The bar/ restaurant was closed. It appears it's permanently closed. The price was very reasonable and we were close to several attractions. The staff was very friendly.

Leisure Partner

8/10

Excellent

30 Nov 2025

Robert

Room was clean, bed & pillows were comfortable. Carpets in hallway were dirty. Housekeepers did not leave wash cloths when making room. Overall ok if all you need is a place to sleep

6/10

Pleasant

30 Nov 2025

Kayla

The room was ok. It was definitely outdated and they attempted to make some renovations but it fell short. Wallpaper was peeling and some areas in the bathroom could use some attention.
The restaurant inside the hotel was not open and could use some TLC. None of the ice makers were functional when we stayed.

8/10

Excellent

29 Nov 2025

Gino

2nd time at this hotel! Room was great but the upkeep of property is terrible! Major damage onbwalks on floor itself!

Partner

2/10

Poor

26 Nov 2025

Daniel

If I could select zero stars I would. The whole building smelled like mold and marijuana. Elevator was out of service. The ceiling in the room was falling apart and carpet had some questionable stains. Couldn’t stay the whole night, left that same night.

Leisure Partner

10/10

Exceptional

18 Nov 2025

William

Great staff and great stay

Partner

10/10

Exceptional

18 Nov 2025

William

GREAT stay and staff

Partner

2/10

Poor

13 Nov 2025

Daniel

can hear everything

2/10

Poor

11 Nov 2025

Neequel

The hotel look horrible had a leak. There were roaches in the hotel room as well as stingbugs and lady bugs. I won’t ever stay there again and if could give zero stars I would. Do yourself a favor and sleep somewhere else for a peace of mind and comfort.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Mario

Everything

6/10

Pleasant

09 Nov 2025

marcus

Rooms were comfy fromt desjnwas nice juss a lot of fumigations need to take place was too much bugs

Friends_and_family Family

2/10

Poor

09 Nov 2025

Dustin

Staff were very good. Upon entering the third floor there was a massive leak on the ceiling and mold. When entering the room there was a leak in the corner of the room. The amount of noise was terrible with kids running up and down the hall screaming at 2am obnoxious and the amount of people having arguments and yelling at each on the hall in the early morning around 1am-3am was not ideal for people trying to sleep. Overall I would not recommend this place to anyone. No respect for other guest sleeping and staying there.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Stephanie

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Evelyn

We were near the area where the staff worked and the laundry room. A bit noisy.

Partner

4/10

Poor

03 Nov 2025

Ronald

Felt like someone had smoked in the room right before we got there. Also mold on

8/10

Excellent

03 Nov 2025

Mark

Staff was very nice. Rooms were decent

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Sharon

Yes, every thing was clean. Staff was very friendly. My only complaint was , that a handicap room should have a raised toilet in those rooms.

Leisure Self

8/10

Excellent

29 Oct 2025

Sharon

Everything was fine. Bed was comfortable so had a good nights sleep.

Business_and_leisure Self

4/10

Poor

29 Oct 2025

Tony

The rooms were not clean and were in need of repair. I stayed for two days and put up with these conditions but the third day we came back to a room that had a cockroach in it and smelled like it was rotting. We asked for a a new room and we’re given one that was a little bit better And we tolerated that but overall the facilities needed updating and a good cleaning.

Leisure

8/10

Excellent

28 Oct 2025

Keyla Lee

Bed and room sizes were great

Business_and_leisure Family

4/10

Poor

27 Oct 2025

Rhonda

Room was clean, parking fine, put next to a room with small children living at this hotel, lots of crying and early wake up, shower had very little pressure. Probably will find something else for our next visit that way

Leisure Partner

8/10

Excellent

27 Oct 2025

Sharon

Everything was fine. I have always been satisfied while staying there.

Business_and_leisure Self

6/10

Pleasant

26 Oct 2025

Steven

Friendly staff, but there were a couple of problems: the elevator was not working, and I was on the third floor. Also, the room I was assigned smelled like smoke. They should have checked this beforehand. Although they put me in another room, it was a late night and it was an avoidable inconvenience.

Leisure Self

4/10

Poor

25 Oct 2025

monique

Hotel needs work, old furniture, fixtures and carpets. Non working restaurant. Rude staff

Leisure Partner

10/10

Exceptional

25 Oct 2025

Tyrone

Red doors

10/10

Exceptional

25 Oct 2025

Charles

Great Stay!

6/10

Pleasant

25 Oct 2025

RICARDO

Thank you Kathy for an easy check in and out.

Business Self

10/10

Exceptional

24 Oct 2025

Wojciech

In relative comparison to other hotels in the area this was the most promising option. I had no idea our room would also include an oversized jacuzzi and double head shower (we didn't get a chance to use the jacuzzi, but it was a great booking incentive for next stay). Very pleased with this choice.

Business_and_leisure Partner

4/10

Poor

24 Oct 2025

Alejandro

The celling was liking, I got allergies
Carpet was very dirty, I try to stay in the lobby waiting for my ride and there was a lot of children running and screaming

Business_and_leisure Family

10/10

Exceptional

24 Oct 2025

Dale

All good. Comfortable close to mountains and autumn foulage

Friends_and_family Family

4/10

Poor

24 Oct 2025

michael

The 10 ratings are obviously written and published by ownership. After staying here recently, I noticed that nearly all the 10 ratings were the same wording or very close. Upon check-in, the lobby looks good but he restaurant iand bar are closed. Our room was on the 3rd floor and after leaving the elevator, we were hit with a horrible moldy smell. Just 3 rooms down there were 2 garbage cans along the wall to catch water I presume. The walls were wet and stained as well as the ceiling. When we found our room, the door to the room had peeling paint and was dirty. This carried through the rest of the room as the closet doors (metal) needed paint and did not close. The bathroom door was paint peeled and dirty, along with the old not so clean bathroom. The rug in the room was stained with something pink and we noticed dead bugs in the ceiling corners. The window was FILTHY. The furniture and chairs were old and falling apart. Very noisy at 1 am. This might be used for section 8 housing. We were VERY disappointed. Check this one off your list

Leisure Partner

8/10

Excellent

23 Oct 2025

thomas

Location was good and staff was friendly

Leisure Family

6/10

Pleasant

21 Oct 2025

Yvette

The hallways and elevator need to be upgraded and painted.

Leisure Self

4/10

Poor

20 Oct 2025

Kelvin

Found roaches in my room. Hallways smell like weed and cigarettes. Room smelled like bad body odor

Business

10/10

Exceptional

19 Oct 2025

Kevin

The perfect place for what we were asking. My brother and I stayed for one night as a stop on our travels further North. The staff was very pleasant, the room was clean, and parking was a breeze. We were able to grab dinner at the diner next door and we even went ice skating for an hour at the IceTime Sports Complex (a one minute drive) after dinner. We didn’t know what we’d be walking in to but it was an all around pleasant experience.

Leisure Family

4/10

Poor

19 Oct 2025

Patrick

A very poor place to stay, especially for nearly $ 200.00. Ice machine broken, shower curtain rod broken, obvious roof leak outside our door with staining and frayed sheet rock. Coffee machine in the room did not work. Luggage cart to take luggage to room had a flat tire. Just a place where nobody cares about quality.

Leisure Family

2/10

Poor

19 Oct 2025

Brian

Hotel rooms were full of cigarette smoke. Hotel was run down and not very well maintained. Stains on sheets and walls.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Roderick

No promised amenities, no food, bar or working ice machines or available coffee unless specifically requested and retrieved by front desk staff. First floor smelled like sewer, 3rd floor ceilings poorly repaired and badly water stained and damaged. This is a space definitely not for tourists. Huge stains in carpets. Way overpriced for what it turned out to be. Don’t waste your time or money here, plenty of better options nearby.

Leisure Partner

2/10

Poor

19 Oct 2025

Tommy

With limited options in this area, it became evident that the AHLA lets this one through the cracks. My assumption is that it was a former Hampton Inn, which was purchased independently and the operating family is letting the building fall apart. Hotel room: missing eye hole in door, unplugged hotel phone, slow draining bathroom sink, stained curtains, smoke encasing smell, etc.. this operator is charging 4 star Hotel pricing for Motel-level experience. Most of the negative reviews were fairly accurate—thankfully no bed bugs or “cockroaches.”

Leisure Partner

4/10

Poor

19 Oct 2025

Patricia

Staff pleasant. Lobby updated. Beds good. Lobby and hallway stench of marijuana. Our third floor hallway ceiling, walls were disgusting. I have pixs if you want. Last morning found cockroach in my suitcase and on desk. Think there were dead ones on ceiling.

Leisure Family

4/10

Poor

19 Oct 2025

Ramil

Parking is plenty but the room smells like somebody was smoking. No dial tone on the phone to call the front desk and bathroom door is missing screws on the hinge henge its hard to close it.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Lois

The first room had a filthy carpet. Property was rundown.

Leisure Family

2/10

Poor

19 Oct 2025

Michael

DO NOT STAY HERE EVER

1. Water stains on ceiling outside our room. 2. Water pressure in shower was terrible. 3. Cleaning crew walked into our room unannounced before 9am while we were still in bed. 4. When I tried to call the hotel to work out a scheduling problem they hung up on me twice. 5. The woman at the counter was extremely rude by cutting me off mid sentence 3 times. So much so, I asked to speak to the manager When she went to contact the manager, she slipped and fell on the floor being mopped. She then looked at me and said thanks. When I asked how it was my fault that she fell, she said I got her all flustered. 6. The manager never contacted me as requested - DO NOT STAY HERE EVER

Partner

6/10

Pleasant

19 Oct 2025

Frank

Staff were great.
Room and building is in need of repair.

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

kathleen

It's evident property is in transitio. Upgrades need to continue!

10/10

Exceptional

18 Oct 2025

Larry

Room was clean and ready parking was good

Leisure Partner

2/10

Poor

18 Oct 2025

corinne

Legit had bugs all my room and the walls were all colored on when I went to go call the front desk. I was unable to because the phone didn’t even have a cord where buttons to dial and Kathy at the front desk told me I shouldn’t have checked in so early but reality there shouldn’t be bugs to begin with.

Leisure Family

2/10

Poor

18 Oct 2025

Melanie

There were baby cockroaches everywhere.

Leisure Family

6/10

Pleasant

17 Oct 2025

Mileiny

This hotel doesn’t offer breakfast and also a good connection to the WiFi

Business Partner

10/10

Exceptional

14 Oct 2025

Alexander

This time got very clean and spacious room. All was great!

Business

10/10

Exceptional

14 Oct 2025

Mary

Very nice stay.

8/10

Excellent

13 Oct 2025

Michael

Had everything that we needed for a one-night stay as we were passing through. Bed was comfortable, bathroom was clean and everything worked well. We had to walk past the smoking rooms (obvious cigarette smell) to get to our non-smoking room but it was smoke and odor-free, so no complaints there.

Leisure Partner

4/10

Poor

13 Oct 2025

Donna

The rooms have damaged doors, xracked floor tile, ripped shower curtain.

Leisure Family

10/10

Exceptional

12 Oct 2025

Obrien

Yes

Leisure

4/10

Poor

12 Oct 2025

Julita

The elevator on our side of the building wasn't working. The ice machine was broken. You had to go to the front desk for ice bags. The carpet in the room was stained and in desperate need of replacement. The whole hotel needs a makeover. I would not recommend this hotel.

Partner

6/10

Pleasant

12 Oct 2025

Robyn

The elevator was not working and we were on the third floor. We arrived to the hotel twice with police and ambulances there. Guests in the hotel were smoking marijuana outside so the smell was atrocious. The stairwell was in shambles and dimly lit. Our bathroom door was disgusting with dirt all over it.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jordan

It’s was good maybe the smell of the carpets

Business_and_leisure Self

4/10

Poor

11 Oct 2025

Brandy

Just go somewhere else. The exterior and lobby were fine. But the room was dirty. Paint was peeling off doors. There were ‘stink bugs’ on the ceiling and near the window. The curtains were disgusting! The actual bedding was clean which is the only reason we stayed after check in. We were only there one night and left the next morning. I would not stay there again. Even if it were free.

Leisure Family

4/10

Poor

10 Oct 2025

Kristen

There were holes in the walls in the hallway. The shell of smoke is horrible!! The room is dirty and I can hear all the conversations in the next room. Everything is so warn, warped and dated. I can’t wait leave in the morning!!

Leisure

2/10

Poor

10 Oct 2025

Matian

The room had cockaroaches. We were very unpleased with the experience.

8/10

Excellent

10 Oct 2025

Dawn

Everything was good

8/10

Excellent

09 Oct 2025

Gus

The room was fine - clean, everything working well…. there was a bit of visible wear on the furniture and walls but nothing for the price that would put anyone off…. the registration clerk was friendly and did the job quickly and explained questions very well…. parking was fine, could have used some extra lighting on some parts but overall looked safe...

Self

8/10

Excellent

08 Oct 2025

wayne

Nice stay

The room was nice and accommading for a wheelchair. Clean room and great shower. Only problems were ice maker broken but they did give us a bag of ice from the freezer and could not connect to wi fi.

Partner

8/10

Excellent

08 Oct 2025

Carla

Very safe

Business Family

8/10

Excellent

08 Oct 2025

Carla

Very safe

Business Family

10/10

Exceptional

07 Oct 2025

michael a

Clean room

Business Self

2/10

Poor

07 Oct 2025

Dana

People were in the lobby complaining about bug infestation when I went to check in so I left immediately

4/10

Poor

07 Oct 2025

Lisa

Parking fine. Room the a/c went as we were getting ready for wedding. Had to be moved and unfortunately to smoking section, cause smelled of cigarettes. No WiFi either. Was told it was down they didn’t know why.

2/10

Poor

06 Oct 2025

Izett

It isn’t fit for a dog.

2/10

Poor

06 Oct 2025

denise

Our room was filled with stink bugs and roaches. They were literally climbing up on the beds. when we went to complain to change our room they were unable to accommodate us. Leaving us to travel back home a 2 hour drive at midnight.

4/10

Poor

06 Oct 2025

arthur

Stink Bugs

The first room he had, was not ready for use. Thermostat, refrigerator, microwave, and phone did not work. Moved to a different room. Stink bugs were coming into the room. I asked to spray, not sure they did, because still bugs. Asked again, said they did, still bugs. I opened the shade and discovered there was apparently a window leak (there was a towel stuffed under the window). I bought my own bug spray, sprayed the hell out of it and finally was bug free.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

David

Room was very clean but a little worn. Bed and linens were comfortable. Bathroom was clean. Very quiet. Staff were very welcoming, polite and accommodating.

2/10

Poor

05 Oct 2025

Lori

We didn’t even stay the night. Packed up and left! Had bugs in our room and sketchy people hanging around the place outside. Don’t stay here !

Leisure Family

2/10

Poor

05 Oct 2025

Lisa

The key entry to the room was broken so we felt unsecure. The chair in the room was stained, the room smelled like cigarettes. My husband said he was not sure the sheets were fresh. I feel bad leaving this type of review. The Hotel if cleaned and updated could be very nice.

Leisure Family

10/10

Exceptional

03 Oct 2025

Anna

Hotel was in good location, convenient for us. Very clean and had everything you need.

Leisure

2/10

Poor

02 Oct 2025

Ines

It smells like smoke you can’t even sleep!

2/10

Poor

02 Oct 2025

Matthew

Place was gross. Water damage torn up walls, people loitering outside, people live there full time. Very ghetto.

Business Self

8/10

Excellent

30 Sep 2025

Kristine

Room was comfy and certainly a great value but the hotel could use some overall repairs. Light fixtures in the hallway with no cover, writing on the door to our bathroom. Elevator not working so we used the stairs, which was fine except that the stairwell stunk.

Friends_and_family Family

4/10

Poor

29 Sep 2025

Monique

Guests were loud and rude and the hotel smelled of cigarettes

4/10

Poor

29 Sep 2025

Victoria

Hotel was in disrepair. Run down and in need of a lot of attention. The room itself was fine but seeing the outside I wasn’t sure how clean the room itself really was and felt icky sleeping there

Friends_and_family Family

2/10

Poor

28 Sep 2025

Belkes

Staff was nice but:

1. A party was happening around with blasting music, people screaming and when called staff they say they didn’t hear it but later they aaid we did but we are not able to know where is coming from

2. Walls are ao thin you can hear the other person caughing

3. My earplugs (expensive ones) were either stolen or by accident thrown away. Called to let them know they are missing. They aaid wewill update you, but no one called.

4. No food available
5. Carpets doesnt seem to be vacum
6. Toilet lifht glitching

Leisure Self

4/10

Poor

28 Sep 2025

Julissa

Not what was advertised at all

Business_and_leisure Family

4/10

Poor

24 Sep 2025

Estefania

Property is smoke free but the entire place smelled like smoke. Our first room we had to be swapped out because of the strong smell, we got changed to another room that was slightly less smellier. Also be advised you will be asked to pay for a hold for your stay, which will be released later.

Leisure Partner

4/10

Poor

24 Sep 2025

Andrés Joel

Room wasn’t too bad but their was stink bugs all over the curtains, window and ac area

Leisure Family

6/10

Pleasant

22 Sep 2025

Andrew

Staff was great, property needs upkeep and repairs

Business Self

6/10

Pleasant

20 Sep 2025

Dr Marcus

The latina female w/glasses was very rude. She didn't smile, leg up on the chair and acted as though she did not want to be there. She was also constantly looking at her phone. We will not return as I find this not to be acceptable when we picked this hotel b/c it has a very good review. The walls are also leaking in the hallways. They originally put us in a room on the other side of the hotel where the elevator doesn't work. We had to also go downstairs to swap rooms in which the next female employee was much more better.

Business Family

8/10

Excellent

20 Sep 2025

Kathleen

A very clean room. Check in was quick. A friendly and professional staff member.

Business_and_leisure Family

4/10

Poor

20 Sep 2025

Paige

The air conditioning was not working properly, the elevator was out and they didn’t inform me when I checked in despite being on the third floor, and was overall dingy. They had a sign on the door informing guests to lock and deadbolt the door which makes me feel as if this location is unsafe. It was odd.

Self