Name: The Crossroads Hotel- Newburgh, Ascend Hotel
Address: Lakeside Rd, 5, Newburgh, 12550, US

4/10

Poor

05 Jul 2026

Dana

Hotel is rundown and old, carpet in room was dirty, fixtures on the walls weren’t secured, chipped paint, bathroom door didn’t shut, didn’t feel clean. We decided to leave 45 mins after checking in and are still trying to obtain a refund over a week later.

Partner

10/10

Exceptional

05 Jul 2026

William

Great stay great staff and very clean rooms

Partner

8/10

Excellent

01 Jul 2026

Allison

The facility was VERY clean, and some renovation work has taken place. However, I reserved an accessible room, which I did not receive. Luckily, I am not a wheelchair user, as you had to literally straddle the toilet to close the bathroom door. While there was no soundproofing around the door, luckily the bed was MOST comfortable, and I got a great night's sleep.

Self

6/10

Pleasant

29 Jun 2026

Dhiraj

The swimming pool was closed.

Family_with_children

10/10

Exceptional

28 Jun 2026

Anju

The rooms were clean & the staff was courteous.

Family_with_children

6/10

Pleasant

27 Jun 2026

Katie

We stayed here purely to sleep after a concert, but it was such a tired hotel our room was very tired. The room had a faint cigarette smell but it wasn't awful. The staff was very nice and it was an easy location, but just a heads up ahead of your next booking.

Family

10/10

Exceptional

27 Jun 2026

Jose

The staff was great, helpful.

Family

10/10

Exceptional

25 Jun 2026

KULDIP

I like everything

Friends

4/10

Poor

21 Jun 2026

Charles and Meryn

Parking and housekeeping were the only positives about this place. If we were staying more than one night, we would have left immediately.

Partner

4/10

Poor

19 Jun 2026

Nydia

Carpet stained with what appeared to be a red paint or blood. Uncomfortable pillows, hair on sheets, broken shampoo dispenser. I would not stay there again

Partner

2/10

Poor

14 Jun 2026

Debra

Worst hotel stay ever … you can skip this one.

A few bright notes: evening receptionist was accommodating and a pleasure to work with; external grounds were immaculate with plenty of parking; entrance lobby was clean and inviting.

The three rooms I looked at were clean but smelled funky. All had interior damage. (One had blood spatter on the pulldown shade!) The third room (cleanest smell) had a damaged shower curtain rod, no official room label (hand-written on the wall) and the door didn’t close properly (One had to push it shut!)

On the second/third floors, the smell of cigarettes and smoked meth emanating from several rooms, with uncollected trash left outside individual doors.

I took a shower and slept in my vehicle.

Self

10/10

Exceptional

09 Jun 2026

Gary

Parking ok
Problem with door
No breakfast
Overall very good

4/10

Poor

07 Jun 2026

Kenneth

Staff was unavailable most of my stay during the evening hours from their front desk. Window blinds were absolutely disgusting and covered in dust and dead bugs. The rug and one chair in the room was covered in stains ranging from red blood like marks to brown stains. It felt disgusting to walk around the room without any type of protection on your feet whether that be socks or shoes. Also maintenance or cleaning staff was only available during the day time hours and never at night. Couldn’t get any clean sheets or towels after the cleaning staff forgot to give us new sheets or towels. Not recommended.

Partner

10/10

Exceptional

05 Jun 2026

Phurbu

Stayed for one night with my family and the room was so clean and smelled good. So happy we found something that works for our future travel.

Family_with_children

8/10

Excellent

04 Jun 2026

Michael

Very clean room parking was safe and easy and the staff was helpful

Self

10/10

Exceptional

03 Jun 2026

Selvyn

Everything was perfect during my stay! The room and the entire hotel were spotless, and parking was incredibly easy. I had a great time with my date, and we will definitely be going back again. Highly recommended!

Partner

8/10

Excellent

03 Jun 2026

Timothy

Super quick check in. Easy check out. Quiet.

Family_with_children

2/10

Poor

01 Jun 2026

Uma

First, the hotel staff were excellent and very courteous. Appreciate that very much. We had a very late check-in. Experience with Expedia helpdesk was less than optimum. The bill from hotel did not match expedia rates and still working to resolve.. The issue was not with any of the agents but the overall process it took for us to get things sorted out. Around 4 AM, The family next door was haring a fight and loudly yelling bad words and kids and all of us woke up hearing that which left was not feeling very good. Since we only reached the hotel around midnight. Also, there was lot of smoke smell in the room even though we asked for nonsmoking. Still working with Expedia on the refund.

Family_with_children

6/10

Pleasant

30 May 2026

Usha

Rooms have funky odor. Staff was great and changed me to another one but still felt the odd smell. There was lot of smoking and weed doing on the property and inside the hallways. The AC also not adjustable inside the room. It’s auto on and off. During the night time it would get hot and suddenly cold. No pool. No breakfast. Gym is there but not even water and proper weights are present. This property looks like had its glory once upon a time. But currently in a bad condition. It has lot of potential but needs the necessary up keeping. Needs lot of improvements.

Self

8/10

Excellent

26 May 2026

Gustavo

Stayed overnight and I've done it before, it was as good as before- no issues, at all....

Self

10/10

Exceptional

24 May 2026

Gennadiy

Good

Family

4/10

Poor

24 May 2026

Kevin

This place is what it is.

Partner

10/10

Exceptional

22 May 2026

Joan

The bed is comfortable, the room is clean, microwave & fridge worked well. In general, a good experience

Self

10/10

Exceptional

16 May 2026

Diana

The room was clean,the staff friendly and helpful.I was disappointed that the restaurant and bar were closed as the weather was rainy and cold for May.I was grateful for the restaurants just down the road.My husband loved the king sized bed.,very comfy.All things considered this still was a very relaxing and enjoyable stay.,

Partner

6/10

Pleasant

11 May 2026

Laura

Parking and check in were easy. Room was pretty clean though the vanity was a little dirty.

Self

10/10

Exceptional

06 May 2026

Sarah

Easy parking and clean room. The staff were polite and friendly.

Family_with_children

6/10

Pleasant

05 May 2026

Susan

Checking in was a smooth process. It was definitely affordable. I kept my shoes on the whole time while in the room, the rug needed to be cleaned or replaced. The bed and towels were nicely kept.

Self

8/10

Excellent

04 May 2026

Gerardo

Great.

2/10

Poor

04 May 2026

Janeen

I was put into a room next to a family and it had an attached door. When I went to make sure my side of the door was locked my “neighbor” accused me of knocking on the door very loudly and decided to threaten me.

I went to the front desk and asked to be moved as my “neighbor” followed me down there.

The staff put me on the other side of this person instead of somewhere else in this big empty hotel.

The lobby smells like cannabis and cigarettes, and there are loud, cursing children running around.

I did not even spend the night. I left and found a new hotel to stay up.

Good luck

I’m very thankful to Hotels.com for helping me handle this customer service nightmare.

4/10

Poor

03 May 2026

denise

Smelled of cigarette smoke. People smoking in the actual hotel.

8/10

Excellent

01 May 2026

Guadalupe

Everything was perfect and way more better than expected. I would definitely stay again. The only thing that wasn’t communicated before hand was the 100 dollar safety deposit upon arrival. They told us it is refunded after the stay. Other than that, amenities were good and clean space.

Family

6/10

Pleasant

30 Apr 2026

Brittany

Door didn't close properly, so you had to push/pull it shut. Paint was chipped and peeling around the door frame. The shower water took a while to get hot and while changing the temp. Part of a tile was broken and missing in the bathroom. There was a very strong musty smell throughout the room.

Self

6/10

Pleasant

13 Apr 2026

Odalis

When first buying the

10/10

Exceptional

07 Apr 2026

Shaneequa

Yes

4/10

Poor

30 Mar 2026

Claudia

Well located but poorly maintained property. It doesn't present well nor clean.

Family

2/10

Poor

29 Mar 2026

Annabella

The dirtiest room I have ever stayed in.

Self

2/10

Poor

28 Mar 2026

Elson

You had people screaming in the hallways and smoking weed. The alarm went off at 1152pm it took 5 minutes for them to silence it Never again. It’s nor the hotel it’s the people that they allow to stay there

Friends_and_family Family

2/10

Poor

09 Mar 2026

Diego

We didn't know if the stink bugs that littered the room floor were free, or if we took them we would be charged. So we left the dozen or so.that were on the floor alone.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Kevin

Not too bad a place if you just need to crash & leave early. Comfy beds, a bit outdated though. Even though the rooms were non smoking you could still smell a bit from when you could smoke there in the room & throughout the building. Very spotty WiFi, so if you need to internet to work at all, not ideal.

Business

2/10

Poor

26 Feb 2026

Philip

Music blasting hallways full of smoke. I called front desk no answer I went down no one there. Terrible

10/10

Exceptional

24 Feb 2026

Nicole

The rooms are always clean when I check in. The staff is friendly and helpful. This location is very convenient to my job and the prices are wallet-friendly!

Self

2/10

Poor

14 Feb 2026

Cherie

I’ve stayed at this hotel many times before when it was The Four Seasons and always had exceptional service so I expect nothing other than that. I noticed the name change but thought nothing of it. Besides I live in Newburgh. We stayed for Valentines. One night added later, I went to inform the front desk I was told they had to close out the first and open the second and charge a second deposit. We went back and forth, she called her manager Victoria who was very rude on the phone, I eventually just paid it. Customer service has went right out the window in this place. Later that evening I called for towels, from my cell phone cause they have no phones in the rooms. I was told by Jessica that she was with a customer and I needed to come to the front desk. I went out and as I expected, no customer and Jessica sitting legs crossed, at the front desk on her cell phone talking to her friend on speaker. She immediately gives me attitude because I was recording her and she goes on to say “You should have left when you had a chance”. Clearly referring to the morning incident that she was not present for. The rooms are poorly heated. Hot water is not hot. I was told it’s now privately owned by Victoria and it’s showing. Kids running through hallways. Weed smells. It’s becoming run down and turning into a hotel for our local DSS clients. Abandoned cars in rear parking area. Rude staff! Don’t book here if you looking for upscale customer service.

Partner

8/10

Excellent

28 Jan 2026

paul

The room was clean and staff was very helpful and professional.

Leisure

2/10

Poor

25 Jan 2026

allison

Not much to say about this will never stay here again.

Leisure

6/10

Pleasant

11 Jan 2026

Greg

Crossroads is on the decline
My family and I have had multiple stays at The Crossroads over the last 5 years. My most recent stay was less than desirable. I booked a room for a king size bed and the bed was closer to the size of a Full. The curtains were stained and it bathroom ceiling looked like they had moldy spots.

We used to love staying here but the facility appears to be in the decline

I can say I did get a good rate for the 2 nights and the service at the desk and from housekeeping was good.

Leisure Family

10/10

Exceptional

05 Jan 2026

Theodore

All good

10/10

Exceptional

31 Dec 2025

Theodore

Beds comfy. Clean and quiet.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Isabelle

The place could use a handyman. But the beds were really comfortable and the staff was excellent and the location was good for our needs.

10/10

Exceptional

27 Dec 2025

David

Every thing was great

6/10

Pleasant

26 Dec 2025

Karen

The rooms were a little dated and \" dinged up\" It was clean though. The halls smelt of weed but that's not on the hotel. The bar/ restaurant was closed. It appears it's permanently closed. The price was very reasonable and we were close to several attractions. The staff was very friendly.

Leisure Partner

8/10

Excellent

30 Nov 2025

Robert

Room was clean, bed & pillows were comfortable. Carpets in hallway were dirty. Housekeepers did not leave wash cloths when making room. Overall ok if all you need is a place to sleep

6/10

Pleasant

30 Nov 2025

Kayla

The room was ok. It was definitely outdated and they attempted to make some renovations but it fell short. Wallpaper was peeling and some areas in the bathroom could use some attention.
The restaurant inside the hotel was not open and could use some TLC. None of the ice makers were functional when we stayed.

8/10

Excellent

29 Nov 2025

Gino

2nd time at this hotel! Room was great but the upkeep of property is terrible! Major damage onbwalks on floor itself!

Partner

2/10

Poor

26 Nov 2025

Daniel

If I could select zero stars I would. The whole building smelled like mold and marijuana. Elevator was out of service. The ceiling in the room was falling apart and carpet had some questionable stains. Couldn’t stay the whole night, left that same night.

Leisure Partner

10/10

Exceptional

18 Nov 2025

William

Great staff and great stay

Partner

10/10

Exceptional

18 Nov 2025

William

GREAT stay and staff

Partner

2/10

Poor

13 Nov 2025

Daniel

can hear everything

2/10

Poor

11 Nov 2025

Neequel

The hotel look horrible had a leak. There were roaches in the hotel room as well as stingbugs and lady bugs. I won’t ever stay there again and if could give zero stars I would. Do yourself a favor and sleep somewhere else for a peace of mind and comfort.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Mario

Everything

6/10

Pleasant

09 Nov 2025

marcus

Rooms were comfy fromt desjnwas nice juss a lot of fumigations need to take place was too much bugs

Friends_and_family Family

2/10

Poor

09 Nov 2025

Dustin

Staff were very good. Upon entering the third floor there was a massive leak on the ceiling and mold. When entering the room there was a leak in the corner of the room. The amount of noise was terrible with kids running up and down the hall screaming at 2am obnoxious and the amount of people having arguments and yelling at each on the hall in the early morning around 1am-3am was not ideal for people trying to sleep. Overall I would not recommend this place to anyone. No respect for other guest sleeping and staying there.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Stephanie

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Evelyn

We were near the area where the staff worked and the laundry room. A bit noisy.

Partner

4/10

Poor

03 Nov 2025

Ronald

Felt like someone had smoked in the room right before we got there. Also mold on

8/10

Excellent

03 Nov 2025

Mark

Staff was very nice. Rooms were decent

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Sharon

Yes, every thing was clean. Staff was very friendly. My only complaint was , that a handicap room should have a raised toilet in those rooms.

Leisure Self

8/10

Excellent

29 Oct 2025

Sharon

Everything was fine. Bed was comfortable so had a good nights sleep.

Business_and_leisure Self

4/10

Poor

29 Oct 2025

Tony

The rooms were not clean and were in need of repair. I stayed for two days and put up with these conditions but the third day we came back to a room that had a cockroach in it and smelled like it was rotting. We asked for a a new room and we’re given one that was a little bit better And we tolerated that but overall the facilities needed updating and a good cleaning.

Leisure

8/10

Excellent

28 Oct 2025

Keyla Lee

Bed and room sizes were great

Business_and_leisure Family

4/10

Poor

27 Oct 2025

Rhonda

Room was clean, parking fine, put next to a room with small children living at this hotel, lots of crying and early wake up, shower had very little pressure. Probably will find something else for our next visit that way

Leisure Partner

8/10

Excellent

27 Oct 2025

Sharon

Everything was fine. I have always been satisfied while staying there.

Business_and_leisure Self

6/10

Pleasant

26 Oct 2025

Steven

Friendly staff, but there were a couple of problems: the elevator was not working, and I was on the third floor. Also, the room I was assigned smelled like smoke. They should have checked this beforehand. Although they put me in another room, it was a late night and it was an avoidable inconvenience.

Leisure Self

4/10

Poor

25 Oct 2025

monique

Hotel needs work, old furniture, fixtures and carpets. Non working restaurant. Rude staff

Leisure Partner

10/10

Exceptional

25 Oct 2025

Tyrone

Red doors

10/10

Exceptional

25 Oct 2025

Charles

Great Stay!

6/10

Pleasant

25 Oct 2025

RICARDO

Thank you Kathy for an easy check in and out.

Business Self

10/10

Exceptional

24 Oct 2025

Wojciech

In relative comparison to other hotels in the area this was the most promising option. I had no idea our room would also include an oversized jacuzzi and double head shower (we didn't get a chance to use the jacuzzi, but it was a great booking incentive for next stay). Very pleased with this choice.

Business_and_leisure Partner

4/10

Poor

24 Oct 2025

Alejandro

The celling was liking, I got allergies
Carpet was very dirty, I try to stay in the lobby waiting for my ride and there was a lot of children running and screaming

Business_and_leisure Family

10/10

Exceptional

24 Oct 2025

Dale

All good. Comfortable close to mountains and autumn foulage

Friends_and_family Family

4/10

Poor

24 Oct 2025

michael

The 10 ratings are obviously written and published by ownership. After staying here recently, I noticed that nearly all the 10 ratings were the same wording or very close. Upon check-in, the lobby looks good but he restaurant iand bar are closed. Our room was on the 3rd floor and after leaving the elevator, we were hit with a horrible moldy smell. Just 3 rooms down there were 2 garbage cans along the wall to catch water I presume. The walls were wet and stained as well as the ceiling. When we found our room, the door to the room had peeling paint and was dirty. This carried through the rest of the room as the closet doors (metal) needed paint and did not close. The bathroom door was paint peeled and dirty, along with the old not so clean bathroom. The rug in the room was stained with something pink and we noticed dead bugs in the ceiling corners. The window was FILTHY. The furniture and chairs were old and falling apart. Very noisy at 1 am. This might be used for section 8 housing. We were VERY disappointed. Check this one off your list

Leisure Partner

8/10

Excellent

23 Oct 2025

thomas

Location was good and staff was friendly

Leisure Family

6/10

Pleasant

21 Oct 2025

Yvette

The hallways and elevator need to be upgraded and painted.

Leisure Self

4/10

Poor

20 Oct 2025

Kelvin

Found roaches in my room. Hallways smell like weed and cigarettes. Room smelled like bad body odor

Business

10/10

Exceptional

19 Oct 2025

Kevin

The perfect place for what we were asking. My brother and I stayed for one night as a stop on our travels further North. The staff was very pleasant, the room was clean, and parking was a breeze. We were able to grab dinner at the diner next door and we even went ice skating for an hour at the IceTime Sports Complex (a one minute drive) after dinner. We didn’t know what we’d be walking in to but it was an all around pleasant experience.

Leisure Family

4/10

Poor

19 Oct 2025

Patrick

A very poor place to stay, especially for nearly $ 200.00. Ice machine broken, shower curtain rod broken, obvious roof leak outside our door with staining and frayed sheet rock. Coffee machine in the room did not work. Luggage cart to take luggage to room had a flat tire. Just a place where nobody cares about quality.

Leisure Family

2/10

Poor

19 Oct 2025

Brian

Hotel rooms were full of cigarette smoke. Hotel was run down and not very well maintained. Stains on sheets and walls.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Roderick

No promised amenities, no food, bar or working ice machines or available coffee unless specifically requested and retrieved by front desk staff. First floor smelled like sewer, 3rd floor ceilings poorly repaired and badly water stained and damaged. This is a space definitely not for tourists. Huge stains in carpets. Way overpriced for what it turned out to be. Don’t waste your time or money here, plenty of better options nearby.

Leisure Partner

2/10

Poor

19 Oct 2025

Tommy

With limited options in this area, it became evident that the AHLA lets this one through the cracks. My assumption is that it was a former Hampton Inn, which was purchased independently and the operating family is letting the building fall apart. Hotel room: missing eye hole in door, unplugged hotel phone, slow draining bathroom sink, stained curtains, smoke encasing smell, etc.. this operator is charging 4 star Hotel pricing for Motel-level experience. Most of the negative reviews were fairly accurate—thankfully no bed bugs or “cockroaches.”

Leisure Partner

4/10

Poor

19 Oct 2025

Patricia

Staff pleasant. Lobby updated. Beds good. Lobby and hallway stench of marijuana. Our third floor hallway ceiling, walls were disgusting. I have pixs if you want. Last morning found cockroach in my suitcase and on desk. Think there were dead ones on ceiling.

Leisure Family

4/10

Poor

19 Oct 2025

Ramil

Parking is plenty but the room smells like somebody was smoking. No dial tone on the phone to call the front desk and bathroom door is missing screws on the hinge henge its hard to close it.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Lois

The first room had a filthy carpet. Property was rundown.

Leisure Family

2/10

Poor

19 Oct 2025

Michael

DO NOT STAY HERE EVER

1. Water stains on ceiling outside our room. 2. Water pressure in shower was terrible. 3. Cleaning crew walked into our room unannounced before 9am while we were still in bed. 4. When I tried to call the hotel to work out a scheduling problem they hung up on me twice. 5. The woman at the counter was extremely rude by cutting me off mid sentence 3 times. So much so, I asked to speak to the manager When she went to contact the manager, she slipped and fell on the floor being mopped. She then looked at me and said thanks. When I asked how it was my fault that she fell, she said I got her all flustered. 6. The manager never contacted me as requested - DO NOT STAY HERE EVER

Partner

6/10

Pleasant

19 Oct 2025

Frank

Staff were great.
Room and building is in need of repair.

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

kathleen

It's evident property is in transitio. Upgrades need to continue!

10/10

Exceptional

18 Oct 2025

Larry

Room was clean and ready parking was good

Leisure Partner

2/10

Poor

18 Oct 2025

corinne

Legit had bugs all my room and the walls were all colored on when I went to go call the front desk. I was unable to because the phone didn’t even have a cord where buttons to dial and Kathy at the front desk told me I shouldn’t have checked in so early but reality there shouldn’t be bugs to begin with.

Leisure Family

2/10

Poor

18 Oct 2025

Melanie

There were baby cockroaches everywhere.

Leisure Family

6/10

Pleasant

17 Oct 2025

Mileiny

This hotel doesn’t offer breakfast and also a good connection to the WiFi