Name: Clarion Pointe Charleston - West Ashley
Address: 2455 Savannah Highway, Charleston, 29414, US

2/10

Poor

13 Jul 2026

Chad

The only good thing was the a/c. The shower was gross! Black mold growing on the shower chair. The shower rod was coming out of the wall. Toilet paper holder was barely hanging on the wall. The ceiling had a big brown wet spot. Thank God it was only a 1 night stay! Never again!!!!

Self

8/10

Excellent

08 Jul 2026

Lucy

Was convenient, clean & comfortable for my family

Friends_and_family Family

2/10

Poor

07 Jul 2026

Patrisha

It was hard to get towels, it smells horrible and staff was rude

2/10

Poor

07 Jul 2026

Tierra

I have never been to a hotel this gross....disgusting is an understatement! The rooms dirty! The hallways common areas elevator everything dirty! The entire hotel smelled bad and felt sticky. The 2 rooms we were in smelled horrible. Correction 3 because we had got one of the rooms switched because the air conditioning would not work and toliet would not flush...and the staff member had attitude when I told him something was wrong! I asked for towels and he huffed about that I got new stained towels! My 1st room also had stained sheets! Thank god we did not see any bugs! The trash was overflowing in the common areas and outside main entrance like no one worked there...pool broke, fitness center broke, oh some ppl around(not sure if the were guest) in the parking lot very questionable... This is just most of what I remember from this unfortunate stay!!unfortunately I booked through Expedia and reviews were not nearly the same as Google

Family_with_children

2/10

Poor

05 Jul 2026

WILLIAM

This property is extremely dirty and poorly maintained. Pool is closed, Hotel smells like cheap air fresheners and cigarettes. Management lied about not having towels in stock because people steal.

Family_with_children

8/10

Excellent

28 Jun 2026

Josefina

I really enjoyed staying here there was plenty of room for my family . I also enjoyed the breakfast everything was really good the only thing was that it did not have a pool that is the bad thing. I was a bit disappointed.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

S Renee

The staff were amazing. Great people. But the bedspread was dirty, the night stand was dirty (had coffee cup rings on it), and the shower was dirty, with bathtub ring. The soap dish had a previous guest’s hair in it. There was no coffee in the room either. On the positive side, it was nice and quiet, the a/c was good and cool, and the bed was comfortable.

8/10

Excellent

27 Jun 2026

Lorraine

We had rented 2 rooms. The first room everything seemed to work okay. But the 2nd room the refrigerator did not work at all. They had a small one in the room that worked okay. It also had an indoor pool that was not available for use at all. Not sure why the pool was not available. My great grandchildren were a little disappointed with no pool. We were not at the hotel except mainly for sleeping, we had many activities planned for the few days we were in Charleston. The air conditioning worked great and you could set your own temperature in your room which was good. Our stay was okay.

Family_with_children

4/10

Poor

20 Jun 2026

Harold

We have stayed in several hotels over our life,but this has to be one of the most filthiest one ! that I can remember, from dirty floors,dirty furniture, nasty bathroom, we had no towels in room, and was told they were washing and drying them now.finally upon getting some they were so bad with stains and smell we used out beach towels, this place needs to be closed down by the board of health.

Partner

2/10

Poor

18 Jun 2026

Whitney

This was the extra night I added and received horrible service

2/10

Poor

18 Jun 2026

Whitney

The WiFi kept going off. My baby was picking up trash off the floor literally soon as we walked in. As hot as it was the air only cooled the first night (I stayed 3 nights). Asked housekeeper to change my sheets after I gave her the old ones because my baby had N accident and she handed me the stuff to change it myself after I explained to her I was in a hurry and would be gone all day because my dad was having surgery. She never changed my bedding. Asked for new towels and wash cloths. She said they were washing and she would bring some afterwards. Never received them. Talked with front desk. And he had an attitude and said “well what you want me to do about it”. Tv only worked the first night. It was horrible

Family_with_children

2/10

Poor

14 Jun 2026

Alexis

This hotel was disgusting. The rooms were nasty with stains on the mattress and sheets. It looked like it had never been cleaned. The sheets had rips in them. The towels and bathroom were unsanitary. We checked out early and found a different hotel to stay in because the property was so nasty.

Family

10/10

Exceptional

13 Jun 2026

Jazzlyn

Na

Family_with_children

2/10

Poor

11 Jun 2026

Hernan

It is dirty and smell cigarette smoke in the room and the hallway. Sia, a staff, claims the room is non-smoking. Internet Access is Terrible. It does not work. In the room, Air conditioning is set permanently at 72 in the thermostat. But it just blows air. But in the Dining area, it was cold which means A/C in the room should be colder than blowing air. In the room, there is no phone to call the Front Desk. Breakfast is pitiful.

I will never use Clarion again.

Partner

2/10

Poor

10 Jun 2026

Cristal

No me gustó nada ,de hecho hice check in y a los 10 minutos check out ,todo estaba sucio ,había basura en el piso de la habitación,las sábanas tenían sangre o una mancha roja ,todo estaba oxidado y sucio ,inmediata entre mis fuimos y el personal muy poco amable ,porfavor no se hospeden ahí ,hay hoteles del mismo precio y mucho mejor.

Friends

10/10

Exceptional

08 Jun 2026

vanessa

I enjoyed my stay it's just waiting for an hour or so after the expected check in time was an inconvenience. I was celebrating my birthday and would love to stay again. But an efficient check in time would be preferred than waiting for hours after. I should have received a discount for the night but none was offered

Partner

2/10

Poor

07 Jun 2026

taylor

I was put in 3 rooms because the rooms were so horrible. Lights just hanging down not attached, bedside table was on the ground, washcloths filthy, ketchup stains all over wall, sitting rooms all stained and nasty

Partner

2/10

Poor

07 Jun 2026

bridget

Worst hotel ever stayed at. Absolutely filthy. I have pictures of stains and stuff all over walls, stains on sheets and comforter, couldnt sit in sitting room as chairs were all stained and nasty

Partner

2/10

Poor

02 Jun 2026

Paris

Worst room ever not clean pictures are fake not clean dirty sheets mold sofa had stains looks like a extended stay but worse

2/10

Poor

29 May 2026

Carmen

Stains on the comforter of the bed! Also on the towels! Old furniture! Bathroom shower was leaking! I have never been in a hotel room like that!

Friends_and_family Family

2/10

Poor

22 May 2026

Michelle

The walls and furniture were filthy. We asked for extra towels and the had bare spots all over them. There were people in the parking lot working in cars. The entire stay was horrible.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Julia

clean and quiet enough. elevator is super slow and annoying and the included breakfast does leave a little to be desired. not an extravagant stay by any means but also can't really complain

Friends_and_family Friends

2/10

Poor

16 May 2026

Mckade

Bad

8/10

Excellent

14 May 2026

Alisa

Power went off 2 nights temporarily. A bit loud, otherwise fine for price.

Self

2/10

Poor

12 May 2026

Jardel

No clean
Not safe

Self

4/10

Poor

10 May 2026

Christopher

Do not recommend this property. The guy at the counter had no shoes on and Hardly talked, he didn’t seem to know what’s going on. Not very clean at all and like every other review the tvs in the rooms do not work at all. The room smelled bad and had stains on the sheets. That being said we stayed one night and cancelled our other two at this property and had no issues getting a refund, they were nice about it. Showers were the best part of the stay they were actually pretty nice. I would not go back though, there are better options close to this location for about 10 bucks more a night.

Family_with_children

2/10

Poor

07 May 2026

Leslie

Rooms were not cleaned. Blankets not on beds , no towels. In room.hallways smell of smoke, loud noises, televisions did not work due to connection issues they said. Beds were very uncomfortable. I did not feel comfortable or safe here.

Self

6/10

Pleasant

06 May 2026

Jayme

Friendly courteous staff. Convenient location. Some maintenance issues, including musty hallways, broken toilet seat, missing sofa cushions, no remote for one tv, no batteries in the remote for the other tv, red stains in bathtub, shoe molding separating from the walls. The heavy heeled gentleman in the room above me woke me up 5 times going to the bathroom. Other than that it was a pleasant stay. The included breakfast had waffles & syrup, cereal (no milk), juice, coffee with cream & sugar, and gravy. For $90+ I was hoping for a little nicer, but it was ok for me, a single male, one night stay. For the record I did not notify management of any issues.

Self

2/10

Poor

03 May 2026

Josh

The floors was nasty. My room didn’t have any couches. I requested to be moved to another room, but was promised they would bring couches… I checked out a day early

Family

4/10

Poor

02 May 2026

Edward

Los rejillas del aire central estaban super sucias algunas paredes estaban enbombadas como con humedad,el cubertor de la cama estaba descocido,1 toalla sucia.

Partner

2/10

Poor

01 May 2026

Steve

No Internet, No working TVs, no alarm clock, romm telephone was dead and had no dial tone.

Self

2/10

Poor

23 Apr 2026

Tyrone

Room was dirty, television only had news &sports channels. Walls was dirty, chairs look like someone vomit on it

Partner

2/10

Poor

20 Apr 2026

James

Public area dirty
Elevator dirty with a wet floor sign always in the elevator
Pool not working
Breakfast was like prison food
Mold on air registers in room
Patrons smoking pot in parking lot

Self

2/10

Poor

20 Apr 2026

Luis

The rooms were very dirty—there were rusty items that could easily be replaced. Honestly, I wouldn't stay here again.

Family_with_children

2/10

Poor

20 Apr 2026

Karen

So dirty. Gross. Dont stay here

Family_with_children

6/10

Pleasant

17 Apr 2026

Lloyd

Hotel need to be remodeled hotel is old the rooms and the bed and the TVs and the furniture it's inadequate I will give it to Stars room service you will have to ask for more towels more soap

Family

4/10

Poor

12 Apr 2026

Jeff

Everyyhing here is broken, elevator, ice, pool all out of order.
Room was clean but bathroim had stains everywhere.
Shower valve was puy in wrong so only a luke warm shower both days.
People hanging out in parking lit at 4am when i left.

2/10

Poor

12 Apr 2026

Tracy

The heater for the bathtub wasn’t working, it was a horrible experience

Self

2/10

Poor

11 Apr 2026

timothy

Terrible experience. The elevator was not in service so we had to walk up 4 floors to find a nasty room. Literally long hairs on the bed. The hallways smelled like weed. The indoor pool was dry as a bone. We left within about 20 minutes. As we were walking out, another couple was leaving too because it was disgusting. Thanks Expedia for getting our money back.

Family_with_children

2/10

Poor

10 Apr 2026

Tabitha

We drive from Ontario to Florida often enough that we have had our fair share of late night stops in less than ideal hotels, but this was unlike anything we've seen before. We first check in and enter the lobby to find the elevator broken - no biggie, we walk up the 3 flights of stairs to our rooms. The stairwell had stains all over the walls and floors. Visible splatters of something running down the walls, garbage on the floors, black and brown stains on walls carpets and doors. It smelled like an ashtray. I stayed optimistic it was just the stairs and our floor would be better. We approached our first room and there was no door lock, but we entered. It stunk, it was sticky feeling and very dirty looking. We already questioned if we should leave but decided to check our other room. This room was like nothing I've seen before. We opened the door, the light didn't work. We are in complete darkness, we walk to the corner lamp, it doesn't turn on. The outlet in the wall is visibly blackened as if there was a fire in the outlet at some point. The cord to the lamp, cut off, it's just sitting on the table as a decorative piece at this point (stained decoration at that). There's a large brown and red scrape mark along the wall, we walk further in, the bathroom fan is FULL of black and green mold. We immediately turned and left. As we entered the parking lot a man started walking toward us, yelling things, and as he approached his car there was a man laying on the ground beside him.

Family_with_children

2/10

Poor

05 Apr 2026

Erin

Older building. Ac made noise all night.

Family_with_children

2/10

Poor

28 Mar 2026

Andrew

All awful

Family_with_children

2/10

Poor

28 Mar 2026

Timothy

It was not a good experience. Upon arrival the room was 66 degrees. The heating system was not working, had to sleep with my jacket on. The bed was in shambles. It was not on the bed railing correctly, and very hard. Also had to show the staff that the bedding was not clean in which the staff took offense. As this was a room with a pull out couch there was no bedding left and when asked none was given. I would not stay here again.

Family_with_children

2/10

Poor

27 Mar 2026

Melissa

This property was disgusting and we were not able to stay, I am looking for help to refund our payment. There was blood on the floor, urine stains on the bedding. Mold and mildew all over the bathroom and every vent in the room. There were white stains on the couch and the bed. Dirty handprints on the walls and the door.

Family

6/10

Pleasant

24 Mar 2026

Janet

We had a suite. TV was not working and breakfast was not as advertised

Partner

2/10

Poor

24 Mar 2026

Nicholas

Our 3/21 stay was horrible. Here is a list of issues:

1) The toilet would not flush
2) One of the beds mattress was heavily damaged and bent
3) The shower tub would not drain
4) The bathroom fan was not working
5) The WIFI would not connect
6) The bath towels smelled bad
7) There was no phone to call front desk
8) Generally the room smelled and seemed all sticky everywhere
9) some lights were not working

These are just to name a few issues we had. This is unacceptable and we want a full refund.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Manuel

My stay at this hotel was OK. The room was a little dirty. The bed had a hole on the comforter in the bathroom. Pain was flaking off toilet paper holder was broken. There was a spot next to the toilet where they peeled the wallpaper and it looks moldy the TV in the living room was not working. There was a TV in the bedroom that was working and has some basic channels. The lamp in the bedroom was not plugged up, and that is the only light in the bedroom. The shower was good. Also, the king size bed was comfortable. The stuff was friendly and helpful for what I pay, I think it was worth it.

Partner

4/10

Poor

21 Mar 2026

Connie

The hotel was old and dated. Rusty refrigerator, had to ask for a blow dryer, no coffee maker in room, dirty grout in bathroom.

Friends

2/10

Poor

19 Mar 2026

Corey

Disgusting and dirty. Wreaked of cigarettes in a non smoking room and covered in dirt and rust marks throughout. Bed frame was also broken and thermostat stuck on 75

10/10

Exceptional

18 Mar 2026

Angel

Room had a lot of space staff amazing

4/10

Poor

13 Mar 2026

Ural

Toilet flooded. Jacuzzi didn’t work. Coffee maker didn’t work. Staff was nice. Parking was easy. Had to keep adjusting thermostat

4/10

Poor

12 Mar 2026

Tim

The hotel lobby smelled nasty, the hallway smelled nasty, the room smelled nasty. the fridge was damaged a cabinet door was hanging as if by 1 screw, there was no fire alarm , the exhaust vent for the air entering the room was rusty and black including the surrounding dryway. The blackout curtain was difficult to pull and once I got it down I could not get it up. Walking barefoot on the floor in the room made my feet sticky. No wifi so I was unable to o work for the two days we stayed. Id like a refund.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Sandy

Got to the room no pillowcases on the pillows room was dirty stains all over the wall stains all over the floor TV in the living room didn’t work toilet ran the whole time. Stayed two nights only got three towels zero wash rags the man that cooked was very rude said if you don’t like his food go stay somewhere else very unprofessional. Water damage beside of the window floor about fell through as you stepped on it. It is not what is advertised on pictures.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Daniel

First room we were given, the A/C was broken. Second room had no trash can, no coffee maker. One of the TVs didnt work. Old sheets were left on the pull out couch matress. No replacement sheets or pillows. We were there for 2 nights and not one time when we left did room service come in and clean. Ive stayed in much better rooms for $120 a night for sure. Hallways and elevators smelled like weed. Flies and misquitos all inside the hallways.

Family_with_children

6/10

Pleasant

27 Feb 2026

Amanda

The tv in the living room didn’t work, both lamps in the living room didn’t work, there was only enough towels for two people when the reservation said three adults were staying in the room, no fresh bedding for the sofa bed. I told the front desk clerk about the two bath towels and no bedding and she handed me a bath towel and a flat sheet. The breakfast was subpar.

Family

4/10

Poor

23 Feb 2026

Cameron

Staff not too helpful, tv didn’t work

Self

6/10

Pleasant

17 Feb 2026

abraham

No one came in to clean on any day and you need to spray for roaches. There is an awful smell in the building

10/10

Exceptional

13 Feb 2026

Christopher Garland

Room was clean and the service was great and thank you for the opportunity to stay

Business_and_leisure Partner

2/10

Poor

09 Feb 2026

Bernard

I had to try 3 different rooms to get a room that was barely acceptable.. 1 room had a refrigerator that sounded like it was ready to blow the 2nd room t.vs didn't work and the 3rd room refrigerator didn't get cold the freezer was the only part of the refrigerator that worked.. and even then the bedroom t.v kept in linking to the hotels network. The pool is out of order but is still displayed as being available.. and the ice machines were still down.. this hotel is horrible unless you just need a place to sleep for the night. And on top of it all the breakfast consisted of waffles and cereal only.. nothing else

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

Morris

Cleanliness, such as bed linen, mattress cover stained.
Comforter warned and ragged. Breakfast was poor. Entry door damaged/scuffed.

Friends_and_family Family

2/10

Poor

21 Dec 2025

Tanikqua

Had to change rooms three times. The first time the room had no hot water. The second room the TV didn’t work had no phone smell like mildew and also the whole third floor and smell like marijuana and had loud music. The third room had nasty looking living room furniture so this hotel really needs to update their furniture. The bed were not comfortable and I can tell that it was old. It had dips and had like lint balls all over the mattress and you can feel it through the sheets. I ask for management to contact me and they never did.

Business_and_leisure Family

2/10

Poor

17 Dec 2025

Kenneth

This hotel is a scam. Theyve posted picture for somewhere else. Hotel.com has been advised and doesn't do anything about it. The actual place is run down and full of roachess.

Business

10/10

Exceptional

16 Dec 2025

Marlenis

Great Service and clean

Business_and_leisure Self

2/10

Poor

11 Dec 2025

Antonio

Yea

10/10

Exceptional

12 Nov 2025

Antonio

Good

Business

2/10

Poor

03 Nov 2025

Dennis

The place was so moldy we could not stay.

Partner

6/10

Pleasant

27 Oct 2025

Ryan

Old room, limited parking, breakfast quality

Business Self

10/10

Exceptional

22 Oct 2025

Avis

The stay met my immediate needs and I would recommend it to anyone wanting a comfortable stay. The desk staff was very accommodating and always provided customer care with kindness, patience and respect. The accommodations were clean and pest-free. The hospitality if the staff and the clean, sanitary environment makes Clarion a great place to stay.

Business Family

6/10

Pleasant

30 Sep 2025

Toshsiuke

The room was large and nice, but...

I stayed in a 2Queen Bedroom for two nights. The location, surrounding environment, and staff service were good. Also, having the bedroom and living room separated by a door, with a mini-kitchen in between, was very nice. However, there were some points that concerned me. The first room I was shown had a door that was difficult to close; I had to slam it shut with force. The next room they showed us had a slight musty smell inside. Standing barefoot on the carpeted floor made my socks wet. The ceiling light bulb was missing, making the room dark. Also, the bathroom fan wouldn't turn on even when the switch was on. Since it's a budget hotel, maybe this is what you get.

Business

4/10

Poor

22 Sep 2025

Thomas

Hotel was definitely showing its age. Desk staff made an inappropriate comment about several other guests when checking in. Sink was cracked and leaky. Given its proximity to the Savannah Highway, the rooms were surprisingly quiet. Breakfast offerings were minimal.

Leisure Friends

2/10

Poor

23 Aug 2025

Shyann

It had a really bad odor in the whole hotel, only 4 things for breakfast options, TVs didn’t work, floor was soaked. Was put in a room that wasn’t even cleaned and had to move rooms 3 times. People banging loudly in neighboring rooms. No light switches in the actual bedroom only a lamp. Just a overall bad experience

Leisure Family

10/10

Exceptional

12 Aug 2025

JOSE MANUEL

It was not too far from Downtown Charleston and was still a very quite area

Business

2/10

Poor

03 Aug 2025

Jack

There was nothing that I liked about the property. The room that they checked us into was so uninhabitable and unsafe that I had to insist they put us in a different room.
Room #1 - There was mold coming out of the vents onto the wall and ceiling, food on the floor, mold on the pull out couch, hair in the bathroom on the tub, mold down the outside of tub, bed covers were dirty, smoke detector missing and just wires hanging from the ceiling, couldn't see out the window because of the filth and water damage. When the clerk checked us into room #2, she said, \"Yeah, we're going to be renovating soon.We just took this over a couple months ago.\" No apology & no appearance of concern.
Room #2 wasn't much better, but did have a smoke detector and a newer pull out couch with no mold. The walls were dirty, but no other visible signs of mold. Microwave was rusted, so unusable. There was also food on that floor, so I knew it hadn't been vacuumed. And after the first room I didn't really trust the second room. The mold was not as visible, but I suspected it was still there. We touched as little as possible and used Lysol cleaning wipes for what we did touch. Slept over the covers and fully dressed.
Pool was gross and closed anyway.
Worst. Hotel. Ever. Just sleep in your car and consider it a loss if you've already booked through a third party.

Leisure Family_with_children

2/10

Poor

28 Jul 2025

Tymaine

WiFi unavailable

Couldn’t access WiFi and was unable to watch tv the whole time!

Partner

2/10

Poor

27 Jul 2025

Tanisha

This hotel is absolutely nothing as it advertised. The walls are dirty, the bed we had broke soon as we sat on it. There was a dead roach on the bathroom floor. Just everything about my stay was awful.

Leisure Family