Name: Quality Inn Charleston - West Ashley
Address: 2237 Savannah Hwy., Charleston, 29414, US

2/10

Poor

20 Jul 2026

Marianne

The hotel was extremely dirty. The first room they took me to was full of mold. It was so bad. It me. My daughter have an asthma attack .The manager changed my room to another room that wasn't as moldy but was still dirty. He refused to give me a refund.

Family

2/10

Poor

16 Jul 2026

Paola

The worst I ever had

Family_with_children

2/10

Poor

28 Jun 2026

Erica

We checked into the hotel and the staff had already charged us for the room. When we entered the room there were multiple blood stains on the pillow and the toilet was filled with toilet paper. The tub faucet was detached from the wall and the whole place smelled musty and gross. When we went back to the desk to request a refund they continually denied the request even after my husband showed them the blood stained pillow. The management insisted that their policy is not to refund even in circumstances like this one. They also insisted that they are unable to grant refunds because it was booked with a 3rd party.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Matt

Rooms and property not well maintained lots of lots of dead bugs in the window sill by the air conditioner very old very outdated rooms maybe worth $50 not $110 a night at all

Friends_and_family Family

2/10

Poor

08 Jun 2026

Christina

Do not book here , rooms are awful , dirty , tv didn’t work , outside area trash everywhere

Family_with_children

4/10

Poor

31 May 2026

John

You really have to be desperate to stay here. In poor repair, dirty, poor tv reception. You’d never expect it as the lobby and breakfast area are updated.

However, the bed was comfortable and the water pressure/shower was good.

Partner

4/10

Poor

17 May 2026

Berta

The room smelled really moldy and there were uncaulked muddy joints. There was water dripping under the sink. The air didn’t really work. The breakfast was pitiful. Someone had dumped apple juice into the orange juice dispenser. There were no muffins, no
bagels and no toast. Only frosted flakes and cheerios.

Partner

2/10

Poor

14 May 2026

Arin

Super Dusty, couldn’t breathe

Partner

6/10

Pleasant

02 May 2026

Jena

The location was close to our event. The price was good. The staff was nice. As a female, I would not have wanted to stay there by myself.The door had a big gap under it. The floor was vinyl and smelled of harsh chemicals. I had just taken a shower, walked across the room and my feet were dirty from walking on the floor. The bathroom vent was broken. The lower hinge on the bathroom door was held together by a wire, not a pin. The corners , in the bathroom had visible dirt.
The shampoo was very harsh. Soap was regular bar soap. Towels were small.
The water pressure, in the shower was good.The sheets on the bed were polyester and the bedspread had stains.
The motel was easy to drive past, so you had to look for the Waffle House to know where to turn.
It was next to a Waffle House,
It has some shopping close by and downtown is about 5 miles away(15-20 min drive)

Partner

6/10

Pleasant

01 May 2026

Crystal

Torn curtains, no towels in room

Self

6/10

Pleasant

20 Apr 2026

Jack

Room floor was dirty; grit on feet and/or socks. All else okay.

Self

10/10

Exceptional

13 Apr 2026

Pamela L.

Breakfast was early and very good.
I love the close proximity to shopping and Restaurants all in walking distance.

Partner

2/10

Poor

12 Apr 2026

James

Don’t ever go there because it’s a total dump. Dirty and very outdated. Didn’t even have a toilet paper roller.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Kara

A lot of spiders, cockroaches and bugs. No hot water, bed sheets and blankets were dirty and had cigarette burns in them, and the towels smelled funny. Not staying here again.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Francis

Plenty of parking spot

Partner

2/10

Poor

15 Feb 2026

DAVID

Checked in. Checked the room, mold on the curtains, holes in the wall, dirty floors, went to the office and checked out. Went down the road and spent money on a better hotel. I had better accommodations in Afghanistan.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Victor

Mal olor

Business Partner

2/10

Poor

13 Nov 2025

Carol

The floor was absolutely filthy. You cannot walk around on the floor barefoot it was really dirty

2/10

Poor

20 Oct 2025

Devon

It was ok not too bad .

Business Self

2/10

Poor

19 Oct 2025

Gillian

Room smelt of bleach and there was mold on the ceiling over the bed and in the restroom. Front desk person was friendly.

6/10

Pleasant

11 Oct 2025

Robert

Friendly but an unexpected deposit for the room, room was a bit rough and needed repairs

Leisure Family_with_children

2/10

Poor

09 Sep 2025

Bonnie

I was asked by the manager if I was exposed to any bed bugs and not very polite

Leisure Partner

6/10

Pleasant

03 Sep 2025

josephys

Hello!
The property is run-down. They need to renovate it. It is not the best. It was okay.

Business_and_leisure Self

4/10

Poor

30 Aug 2025

Ross

The sink leaked at every connection, cleaning service came and took all the towels and wash clothes and didn't return any and didnt make bed. The door had been clearly kicked in many times. Refrigerator was dirty and frozen over. The mattress was horrendous, someones butt imprit is permanently in it. The first thing I noticed bringing in suitcase was an empty cocain baggie in the parking lot. No toilet roll holder. Vent fan was hanging out of the wall.

8/10

Excellent

30 Aug 2025

Gail

Older facility than expected. Great for the price. And was extremely clean and comfortable

Leisure Family

2/10

Poor

12 Aug 2025

Christopher

Room felt like a basement. Bathroom was dirty and door was falling apart. Limit effort put into maintaining hotel.

Leisure Family

4/10

Poor

11 Aug 2025

Crystal

Dirty and unsafe area

Leisure Partner

2/10

Poor

07 Aug 2025

Amado perez

They did not have nonsmoking rooms

Business Partner

2/10

Poor

01 Aug 2025

Verified traveler

Awful place

Horrible run down hotel; Check in was very rude staff member. Room awful, no towels or soap.

Friends_and_family Friends

4/10

Poor

20 Jul 2025

Pam

Staff was nice.

Business Family

2/10

Poor

30 Jun 2025

Drew

The hardwood floors were gross and oily. The toilet wouldn’t flush my log. I checked in at 9 and had to interact with an employee through a window, which is totally fine, but he didn’t say anything to me. Just made hand gestures. Weird place. 100% do not recommend staying there. It’s a cheap stay, but it’s still not worth what it costs.

Leisure Self

6/10

Pleasant

24 Jun 2025

jamar

It was a little outdated but the staff was friendly

8/10

Excellent

18 Jun 2025

Joe

The ceiling in the shower was covered, and I mean completely covered in mold. There rest of the room appeard and felt clean. I was not expecting to see that the next morning. The water pressure fantastic, but I didn't want to spend 1 more second in the shower.

Business Self

6/10

Pleasant

09 Jun 2025

Renier

Average

10/10

Exceptional

27 May 2025

Terrence

Kind of stingy with the wash cloth and towels

Friends_and_family Family

6/10

Pleasant

18 May 2025

Angelina

Cummy

Old old building with crummy workmanship to make it less old looking. Tiny pillows. Less than friendly front desk. Convenient location but I wouldn’t stay there again

Self

2/10

Poor

07 May 2025

CURTIS

The sink and Tub was clogged up. Overpriced for the type of hotel.

Leisure Family

2/10

Poor

27 Apr 2025

Lois

Bad experience in Charleston

The experience was the worst I have ever had. In fact if we could have found another hotel with vacancy in the general area we would have left. The room door was missing the weather stripping and when I pointed it out to the manager I was given a towel to put in front of it. There was enough gap a snake, mouse, bugs or someones hand coul fit under it. Mold on the bathroom ceiling a bug on the bathroom wall. I asked for a different room but was told there were none available. I have pictures but this site wont let me upload.

Friends_and_family Family

4/10

Poor

08 Apr 2025

Verified traveler

Never Again

The rooms were not that clean especially in between the furniture and in the bathroom behind the toilet and the floor corners with a lot of old dirt collected . Had to get Lysol wipes to disinfect those areas .Very Gross. Looks okay on the surface but no deep cleaning has been done in a while .Breakfast was fair
False advertisement .
this was not a Hotel its a Motel there is a BIG difference!!

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Brittany

It was quiet and i could smoke inside

Leisure Partner

4/10

Poor

04 Mar 2025

Kristy

Dirt and a dirty towel in dresser drawer. Not all dirty linens had been collected. Smoke detector also in dresser. Call the office at 3am to make a noise complaint, staff member told us to go ask the room where the music was coming from to be quiet. Breakfast was bananas cereal and a waffle maker. Will not come back

8/10

Excellent

20 Jan 2025

Kelly

The room was clean and comfortable. I was a rare smoking room that was not overwhelmed in smoke stink
The door had a large gap at the bottom and did not always close properly.

Leisure Friends

10/10

Exceptional

11 Jan 2025

Brittany

Itbwas a great peaceful night

10/10

Exceptional

23 Nov 2024

tamica

Decent place for a decent price

6/10

Pleasant

15 Nov 2024

Thomas

Not clean. Toilet falling apart.

Leisure Family

6/10

Pleasant

04 Nov 2024

Mark

Hotel needs to be improved

Business Self

6/10

Pleasant

25 Oct 2024

Refael

They give me a smoking room even tho i don't smoke

2/10

Poor

19 Oct 2024

Teresa

It was very disgusting. No housecleaning service. Had asl for broom and swiped the room my self bathroom was dirty. Fridge and microwave was nasty.

Leisure Family

2/10

Poor

23 Sep 2024

Tanika

This property is in desperate need of repair or renovation. Maid staff was very friendly and accommodating.

Leisure Self

4/10

Poor

22 Sep 2024

Verified traveler

Never again!!!!

I stayed at this property three different times And this will definitely be the last It was horrible. It was a smoking room. No ashtray I had to go to the front office to get one no ice bucket or bags to put inside ice bucket, roaches, crawling on the wall and also noise coming from the next room, went to the office to tell the manager about the music she said for me to go knock at the door. Mind you this is. Little after 12 AM I knocked at the door no answer nothing was done about it at all. The music finally Subsided around 4 AM so I will never stay at this property ever again. I could not get any sleep from the music and also it came right back on approximately 6-7 o’clock the same morning

Partner

2/10

Poor

15 Sep 2024

Cynthia

Nothing about that stay

6/10

Pleasant

11 Sep 2024

Tiara

It was okay

Leisure

10/10

Exceptional

02 Sep 2024

Robert

For a king size bed. It only came with two very small and compressed pillows. I had to stop at Walmart and buy pillows

Friends_and_family Friends

2/10

Poor

17 Aug 2024

Phillip

Room smelled like marijuana bathroom dirty sheets had burn holes. I wouldn’t recommend staying here. Go down to the Comfort Inn. You won’t regret it.

Leisure Family

10/10

Exceptional

12 Aug 2024

Patricia

AWESOME STAY!!

The service was excellent the rooms are nice and clean and I enjoyed my stay actually I'm still here

Self

10/10

Exceptional

31 Jul 2024

Lauren

Thank you for the hospitality

6/10

Pleasant

25 Jul 2024

Christopher

It was just ok. Kind of a sketchy crowd staying there. But bed was fine shower was fine

Business_and_leisure Self

2/10

Poor

25 Jul 2024

Joshua

There were bugs all over the room. It was filthy. The front door would not close all the way shut and shortly after I got the room there was a junkie banging on the door asking for drugs.

8/10

Excellent

14 Jul 2024

Kennedy

The rooms looked nice and seemed clean until we saw bugs in the sink and bed. The service was good though.

Leisure Friends

2/10

Poor

30 Jun 2024

Blanca

The place was so dirty and smells awful.

Friends_and_family Family

2/10

Poor

23 Jun 2024

Victoria

Room was dirty.

Leisure Family_with_children

2/10

Poor

20 Jun 2024

Josephine

The room was dirty, sheets had holes in them (every sheet), shower was dirty, face basin was dirty. I did not enjoy my stay here at all.

Leisure Self

2/10

Poor

09 Jun 2024

Linda

Room smell like marijua people out in walk way smoking it I will not stay there anymore this was a bad experience of a hotel we had family staying as well with. Kids not a good place to stay there.l

Family_with_children

2/10

Poor

25 May 2024

Shane

Check-in happened through a side window after dark. We came in after driving 15 hours. Keys didn’t work, so I had to go downstairs and wait for keys to be reactivated. Walked into room with bugs on the ground, visible damage to walls and doors, generally poor condition.

Leisure

4/10

Poor

25 May 2024

Joseph

Not the cleanest

Used towel left in the bathroom.
Floor was very dirty.
Strong smell of chemical cleaners.

Partner

6/10

Pleasant

23 May 2024

Verified traveler

Opening the door you were overwhelmed with the smell of Marijuana. I was in Charleston for a Dr appt and used an entire can of room spray to make sure that I didn't smell like marijuana. It looked like they had just remade the beds and put new towels and toiletries.

Friends_and_family Family

2/10

Poor

13 May 2024

Verified traveler

Most disgusting room ever

Business

2/10

Poor

28 Apr 2024

Chawnyce

The bathroom was disgusting as well as the door being cracked

Leisure Friends

2/10

Poor

10 Mar 2024

Marsha

Not best for sleep or family with a baby

We stayed on a Saturday night. It was so noisy we couldnt sleep due to the loud music from the party downstairs which lasted until around 430 am. The room had no real venting ir air flow so it was stuffy, stale and hard to breath even with the a/c on high. We reserved a room with double beds and were placed in a room with nothing but one bed, not even a chair or place to sit. Definitely will not stay here again

Friends_and_family Family

4/10

Poor

07 Mar 2024

Katie

The room wasnt clean there was still left over food in microwave

Leisure Family

2/10

Poor

05 Mar 2024

Angie

For a pleasant stay do not stay here

When we checked then there was people hanging over the balcony place is not as clean as they say it is there was no pillows on one bed the two pillows that was on the one that I did sleep on were like smashed and put together there was blood on the bottom of one of the blankets in the room I asked for a king size and the rooms that we got were two twins or two full size there was no toilet paper that telephone did not work was not even plugged in it wasn't a cord for the phone they have no option to buy any you know snacks or anything no there's really that was one of the worst hotel stays I've ever had it was not like I say very very not clean the parking lot was dirty

Business

2/10

Poor

30 Dec 2023

Claudia

Old and dirty. You literally smoke in the rooms if that gives u any idea.

2/10

Poor

01 Dec 2023

Sherika

Very dirty and nasty wouldn't stay there ever again

2/10

Poor

20 Nov 2023

Verified traveler

No frills - not the Quality Inn I remembered

A no-frills stay. Door is not balanced. Had difficulty opening the door. Door was stuck at top corner to frame. Was giving a smoking room even though I booked for a non-smoking. Cigarette butts on floor mean floor not swept well. Clock & phone were both unplugged. Smoke detector battery removed, Tissue plugged into another device. Pillows have no firmness, bed is lumpy. Dirty shower head.
Pro: constant hot water & pressure. Good WiFi

Self

4/10

Poor

14 Nov 2023

Dawn

Not what was expected

2/10

Poor

17 Sep 2023

Janet

This was the worst place I have ever stayed at in all of my travels over all of the years. This place was an absolute dump. There was mold growing on the bed box springs, bed bugs and bugs crawling on the floor. It was unsafe! We couldn't run the AC because of the 6 men that were smoking pot on the porch next to us kept blowing in the room. The second night when we arrived back at the hotel there were two prostitutes standing outside that same door next to us. There was a soda can in the freezer than had exploded and was completely full of ice. I tried to get out of the reservation with Expedia but they said it was upto the hotel to authorize the refund of which they refused. I misplaced my hotel key so I asked the very rude girl for a replacement. She never even asked me for my ID. Just asked me the room number and handed me a key.

Leisure Family

2/10

Poor

31 May 2023

Jeffrey

It is not a safe place. If I was with my family I would have just forgot about the money and left. I will never use Quality again.

Business Self

4/10

Poor

07 May 2023

Dan

The property is run down. The room I stayed in had dirty walls, worn out furniture, a cracked and loose toilet, and other issues. The place needs a complete renovation. It's a dump and it smells bad to boot. Low price but not worth it.

Leisure Self

2/10

Poor

16 Apr 2023

Verified traveler

New to area

Horrible room smelled like urine roaches and spiders crawling all over, stay away also manager put deposit of entire week i stayed could not use those funds totalling over 500 dollars people check your statements he committing fraud on charging rooms better places out there for a few more bucks so STAY AWAY FROM THIS ONE SO CALLED QUALITY INN TO BAD FOR CHARLESTON MOTELS LIKE THIS GIVE CITY BAD NAME

Business

2/10

Poor

14 Apr 2023

Chris

We got to the property around 9:15pm after dealing with a lot traffic coming from Knoxville. We were tired and hungry, so we really needed something to eat. We checked in and hotel the manager seemed really nice. However, when we got to the room that’s where the problem began. It was disgusting. There was cigarette burns on the comforter and a booger smeared on the wall. The sheets had been washed, but brown stains all through them. To be fair, my wife and I didn’t immediately complain because we were hungry and wanted to get to downtown Charleston. We came back a hour and a half later and told the manager the room was not to our liking. He told us it was to late to refund us the night, but he did refund us the next two. We went down the street to Best Western and got what we needed- a nice and clean room. Overall, we just didn’t think we should have to pay for a room that was in that condition. I do understand that we waited until we had some dinner first before complaining, but the manager should never rent out a room in that condition. We’ve used Expedia a dozen times and never have we been disappointed. We complained to Expedia, but the they said it was the manager’s discretion about the first night charges. I did send them pictures of the room for their records. Why am I using Expedia for if they put motels like this on their website. I might try Hotels.com next time.

Leisure Family

6/10

Pleasant

10 Apr 2023

Brandy

No sleep and uncomfortable.

Looks far better in the pictures. Was given a smoking room when we got there as they said I didn't select a non-smoking room which I did. Then later that night there were only two towls to take a shower, same manager told us we only specified 2 guests so I had to open up my phone and show where I did pick two adults and two children. Beds were uncomfortable which didn't really matter since we didn't get any sleep for 3 nights because of the waffle house next to it where it was super loud and people screaming all night long. There was also this crack head mentally ill lady that roams the parking lot. I turned around when coming back in from dinner and she was in the face of my 12 year old daughter screaming. I wouldn't recomment this place and will never stay here again.

Friends_and_family Family

6/10

Pleasant

09 Apr 2023

Sharon

Just Okay

Don’t let the “updated” lobby fool you. The rooms have been given somewhat of a facelift, but is still shabby. Our room’s lampshades were dented and torn, refrigerator was a little grimy, etc.

Partner

4/10

Poor

03 Apr 2023

Angela

Dont stay

Hotel was not clean. Burn holes everywhere. Not what you would expext from an Quality Inn. All rooms were trashed person at front desk not nice and kept following people around. Asked for extra towel and gave us an attitude saying housekeeping left them. Well they didnt and when we asked again they only gave one and didnt wanna do that. Overall not a good stay.

Friends_and_family Family

2/10

Poor

30 Mar 2023

Angela

The room was filthy. When you check in, the area is nice and the GM somewhat friendly but the rooms are disgusting. No bedbugs but we should have paid no more than $50 for this room not almost $150. Breakfast was nice.

Leisure Friends

10/10

Exceptional

28 Mar 2023

Reinaldo

Not good condition

2/10

Poor

15 Mar 2023

KARIN

They charge an extra 50 bucks for a non smoking room. The room was run down and had absolutely no amenities. There is Narcon on site and the front door is locked so you need to speak thru a service window. Very sketchy vibe. I could not stay there even 1 night.

Leisure Self

2/10

Poor

11 Mar 2023

Ferdinand

Room had not been cleaned. Floors dirty bedding not changed toilet nasty mold and mildew everywhere wide crack under door so breeze came in. Had to change my own bedding and refused to shower in bath

Leisure Family

10/10

Exceptional

08 Mar 2023

Barbara

not a damn thing it was nasty it smelled like mildew I had a caught a headache I went and slept in my car until it turned daylight and I wasted $100 that's the worst place I ever stayed in my entire life I'll never go back there again

Leisure Self

4/10

Poor

25 Feb 2023

Verified traveler

Disappointed

Loud music in the parking area. If aur is on the curtains will open up enabling people to see inside. No iron in the room. Didn't feel comfortable sleeping in the room even after I sprayed everything with lysol so I left.

Self

8/10

Excellent

14 Feb 2023

Malcolm

I would love to check it out again

It was wonderful

Partner

4/10

Poor

03 Feb 2023

David

The room has some sort of dispensing fragrance that is awful. Ive killed 2 cockroaches so there's obviously no monthly service for the property. I live in NC and i protect my property from bugs but obviously they've decided not to.

Leisure Self

2/10

Poor

10 Dec 2022

Dorothy N

The room was disgustingly dirty and the lamps were grimy and rusted, the microwave was extremly dirty. If id had a backup plan i would have checked out immediately. A non smoking room but the tub has cigarette burn on the side of the tub. Nothing was clean and im terrified that the linebs are dirty.

Self

2/10

Poor

13 Nov 2022

martha

the room had not been cleaned for a long time they only change the sheets and clean towels.
the pictures that they advertise are probably from when the hotel first open!!!

Business Partner

2/10

Poor

13 Nov 2022

MARIA

There is no cleaning in the rooms, very dirty showers, dirty floor, sheets with burns and terrible stains.
Expedía should filter the hotels that you offer to your clients and remove these from your web page.

Business_and_leisure Family

2/10

Poor

31 Oct 2022

Asa

This was an Extended Stay Hotel

I was given a room that looked nothing like the pictures shown online. The furniture was tattered and worn. The chase chair was dirty …looked soiled and had was damaged like the other furniture. The last thing was I could see the outside from inside. The door was not secure. Huge gaps around the door frame.

Self

2/10

Poor

31 Oct 2022

Brian

This hotel was absolutely disgusting. The shower was filthy, there was a massive stain on the couch, burn marks on the bed linen. I refused to stay at the hotel and Expedia is still charging me for 1 night. I will never use Expedia again after this experience.

Leisure Friends

10/10

Exceptional

27 Oct 2022

Brittany

Great place great stay very warm welcoming and relaxing

Leisure Self

4/10

Poor

17 Oct 2022

Walter

Don't do it... Unless you like Mold.

Ok, at check-in they entered my information on the computer. THEN he pulled out a form and had to RE-Enter my information on paper which I had to sign. I asked him about it and he said he's required to do it. I told him it's 2022 ya know....

The room at first glance looked fine. But when I got in the bed, the nightstand had white \"STUFF\" that had ran down the side of it. Not sure what spilled, but it was nasty.

The entire room also smelled like MOLD. I cold feel my chest getting tight. I almost asked for a new room, but figured they would all be the same. I was only there for a few hours, so sucked it up.

Also the Sliding Lock on the door was broken. The Bath tub had Black Mold on it. This whole hotel is unsafe in my opinion and I will not be staying here again.

Business

2/10

Poor

19 Sep 2022

John

Truly the worst place I’ve ever stayed… bugs in the bed.., hair all over the place, ashes, burn marks on the floor and smells like a 90 year old smoker. Oh I almost forgot… you will hear a block party outside of your window.. I’m so disappointed that I purchased this room. I would’ve been much more pleased with sleeping in my car.

Business_and_leisure Self

4/10

Poor

12 Sep 2022

Jill

Very disappointed

There was a cigarette burn hole in the sheets, lots of mold on the bathroom ceiling and loud music with a heavy base seeming to coming from in the hotel from 1:00 to 3:00 a.m.
The breakfast included was a banana and granola bar and a prepackaged microwaveable breakfast sandwich. Coffee was undrinkable.
Needless to say, we were extremely disappointed as our local Quality Inn is very nice.

Partner