Name: Hotel Victoria Lauberhorn, Wengen, a Faern Collect
Address: Dorfstrasse, Wengiboden, 1, Wengen, 3823, CH

6/10

Pleasant

18 Jul 2026

Christine

We had booked this hotel for the reason of the view of Jungfrau mountain, without a doubt the view is breathtaking. The location of the hotel is just perfect as it is located directly infront of the train station. I must say that the hotel is outdated and there are areas that needs improvement, such as the carpet in the main dining room, bath fixtures. On the day we checked in, we found out that the spa / pool is temporarily closed due to renovations, however, gym is available and massage service. One of the main reason why we booked this hotel due to spa and pool amenities. It would have been nice that we were notified the current renovation upon our arrival, but of course we have no choice, but to stay (not sure if they have done this purposely). For the price ($$$$) of a 3 star hotel, it did not do any justice of what we experienced. Well overall, our stay alright.

Partner

10/10

Exceptional

13 Jul 2026

Katie

Staff was lovely and hotel was incredible

Friends

6/10

Pleasant

13 Jul 2026

Monica

My husband & I were really excited about spending almost a week at this quite expensive hotel, only to find out that the spa we were so looking forward to after our hikes, was closed for renovations during our entire stay.
Furthermore, the hotel room was quite small, didn't have a mini fridge or air-conditioning (which would have been great to have due to outside & church bells ringing during the night) and the beds were quite short even for me who is only 5 feet 8 inches.
Definitely not worth the almost $400 per night cost & would not stay there again.

Otherwise the location was good, the all inclusive breakfast was good (although could have used more variety throughout our longer stay), the gym was great & the outdoor screen for viewing the World Cup was amazing.

Partner

8/10

Excellent

09 Jul 2026

Diane

The location was great, so close to the train station. The property is lovely. The breakfast was very good. We were disappointed that the spa was closed. We needed more electrical plugs in our room. Wengen is beautiful!

Family

10/10

Exceptional

07 Jul 2026

Matthew

Very nice, modern hotel with excellent views of the valley and immediate proximity to the train (without much noise from the train). Also a very short walk to one of the gondola/trams. Breakfast was good and was included in our rate. Would definitely stay again. 10/10.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Blair

Conveniently located directly across from the train station. Beautiful traditional hotel with a wonderful staff. Some of the amenities were closed during our stay for refurbishing but otherwise we loved it. The beds were good, breakfast was ok but not quite as good as we've had elsewhere in the region. Best of all are the mountain views and the Lauterbrunnen valley below! The views are stunning. We could have sat our on our balcony all day. It's also right in town (Wengen) and close to everything. We would stay there again if we ever return.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Lauren

Close to train station and gorgeous view

Family

10/10

Exceptional

24 Jun 2026

Kyle

Beautiful hotel at a reasonable price in the heart of the Jungfrau region. Very centrally located to all of the nice hikes. The staff was awesome - very kind and helpful. The gym was amazing, buffet breakfast was awesome. Unfortunately the spa and hot tub were under renovations when we stayed but we were able to obtain vouchers to use an outdoor pool nearby! Also the world cup was on during our stay and they set up a big screen outside I the courtyard and played the games! Very caring management. The only thing that could be improved is the rooms could use mini fridges. Otherwise it was great!

Partner

8/10

Excellent

24 Jun 2026

pierce

The rooms were great but no AC but luckily a mgr brought up fans.

Friends

10/10

Exceptional

22 Jun 2026

Maud

Such a great experience staying at this hotel. From check-in to check-out, staff were very professional, welcoming, kind and accommodating. We will definitely be back! 10/10

6/10

Pleasant

21 Jun 2026

Richard

Paid high season rate. We are fitness oriented- the ad did NOT INDICATE THE ENTIRE FITNESS AREA/SPA WAS CLOSED for renovation. An accommodation should be made. Staff and Breakfast excellent, room was small and NO SPA😡

Family

4/10

Poor

21 Jun 2026

Monika

I am very disappointed with my stay.

The room carpet was dirty, and there was a significant amount of dust throughout the room. Outside the window, there were visible cobwebs, which gave the impression that the room had not been properly cleaned.

The coffee machine in the room was dirty and clogged, with brown water coming out when used. In addition, there was no refrigerator provided, which was unexpected.

On the first night of my stay, the curtains could not close properly, affecting my family sleep and comfort. I had to report the issue and wait until the next day for it to be fixed.

What is most concerning is the misleading advertising regarding the pool and spa facilities. These facilities were under construction, yet this was not clearly communicated before booking. I was not the only guest affected by this issue. Considering the high room rates being charged, this is unacceptable and does not reflect the experience that was advertised.

Overall, the cleanliness, room condition, and inaccurate representation of the facilities fell well below expectations.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Jack

Great place, great staff

Friends

10/10

Exceptional

20 Jun 2026

Thi

Location location location. Beautiful views of the Jungfrau range right from the French windows of the room. The hotel is right next to the rail station which is a huge convinence traveling with family and luggage. Room needs some TLC but its clean

Family_with_children

8/10

Excellent

19 Jun 2026

Vijaykumar

Enjoyed the stay.. was on the pricier side compared to amenities but the location. Is very decent and staff were helpful

Family_with_children

10/10

Exceptional

14 Jun 2026

Catherine S

The hotel was conveniently located close to train station. The outdoor patio area is lovely place to enjoy drinks and take in the beautiful views. We were very disappointed that the pool and hot tub were under renovations and not usable. One of the main reasons we picked this hotel was to have a hot tub and pool to enjoy the amazing views. We were upset that we were not told in advance or given a discount for the inconvenience. Otherwise the staff was helpful and hotel is convenient to shops, restaurants and all the alpine activities.

Family

10/10

Exceptional

07 Jun 2026

Bryan

Perfect spot to enjoy this area, hotel was superb! Wish the spa was open, hopefully it will be when we visit again.

Family

10/10

Exceptional

07 Jun 2026

Ken

We stayed 3 nights facing the Lauterbrunen city. The view was amazing from our room. The staff were really friendly and willing to help. The breakfast buffet was really good with many choices, especially so many different fresh breads. It's location is also perfect. Right next to the train station at Wengen. Room and bathroom were on the smaller side but the location, view and breakfast made up for it. The hair dryer only worked for 10 seconds at a time and only the shampoo and hand soap were provided in the room. We would stay here again next time.

Family

10/10

Exceptional

05 Jun 2026

Jovette

Great view

Family

10/10

Exceptional

03 Jun 2026

Charles

Wished they had refrigerator in the rooms.

Partner

10/10

Exceptional

03 Jun 2026

Sandeep

Great property right next to train station. The family room was ideal for a family of 5 with three young kids. The staff was very accommodating and helpful. Highly recommend this hotel to anyone traveling in the Wengen area!

Family_with_children

10/10

Exceptional

01 Jun 2026

Martha

The room was clean, the property was quiet, the food at breakfast was delicious. Our view was good. There was a small issue with the elevator, but staff got it working very quickly. Unfortunately, the hot tub and spa area were under renovation and there was no indication on the website. I chose this hotel because it had a hot tub, so that was a disappointment.

Partner

4/10

Poor

31 May 2026

Liam

Upon arrival on the Thursday, we were informed that the pool, sauna, jacuzzi etc were closed for renovation. We were not informed of this at any point during booking/prior to arrival. However we were assured we’d be able to use a local rival hotel’s facilities on Saturday and Sunday. We were unable to use them at all on Thursday or Friday.

On the Saturday morning, we were informed that as we were not a “priority customer”, we were only able to use the facilities at Park Hotel until 3PM. Seemingly, guests who had reserved bookings before Feb 2026 had priority. This representative then tried to argue we would have been told when booking — which we were not.

We contacted Expedia, who thankfully were able to resolve. Expedia spoke to Martin - who was very kind and helpful - to get us access to another hotel’s facilities. Thankfully, the neighbouring hotel’s spa facilities were 10/10 (hotel Braunbar if interested — it was gorgeous).

Disappointingly, we also learned that other guests were offered a partial refund for each night they were unable to use the spa facilities. We weren’t offered this and reached out repeatedly to seek this to ensure we were treated the same as other customers. Unfortunately, we’ve received no response to date, and our stay was a month ago.

Therefore overall whilst the hotel did find a solution in the end re: spa, overall the customer service experience was very mixed and inconsistent. Not good value for money given so outdated and no facilities.

Partner

10/10

Exceptional

31 May 2026

Madelinne

The view and the elegance of the hotel was amazing. The staff was very friendly. Overall a beautiful

10/10

Exceptional

30 May 2026

Pravin

Great Room, great breakfast, and it was located right next to the railroad

Family_with_children

10/10

Exceptional

25 May 2026

kamaljit

Mountain View

Partner

10/10

Exceptional

24 May 2026

Elias

Room was a bit old, but everything else was great

10/10

Exceptional

21 May 2026

Steve

Clean rooms and helpful staff. Message in the hotel was nice. Hot tub and spa area were closed for renovations which would have been nice to know prior to booking.

Friends_and_family Friends

8/10

Excellent

21 May 2026

Peter

The room was comfortable with a fantastic view. It was a bit light on with the extra touches - for example there was only soap in the shower, no shampoo. Included breakfast was good

10/10

Exceptional

16 May 2026

Navarro

The staff, room, view, location, breakfast were wonderful. We look forward to staying here again.

Partner

10/10

Exceptional

16 May 2026

Robert

Staff was friendly and room was very clean. Was surprised not only that breakfast was included, which is a rarity in my experience in Switzerland, but that it was quality and a large selection. Unbeatable views to top if off.

Partner

10/10

Exceptional

14 May 2026

Yvonne

The pool was being renovated so we didn’t get to use it but the gym and breakfast were excellent. Walls between the rooms are a little thin but everyone is there to hike so no late night noise but we could hear our neighbours speaking. Overall a great place to stay.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Jose

Very clean rooms linen was great. Just the rooms were a little small

Partner

10/10

Exceptional

12 May 2026

Amanda

did not get to try out the amenities as they were under construction, but the breakfast was great

10/10

Exceptional

10 May 2026

Edwin

Perfect location for visiting the area. So convenient to the train station. Staff was great.

10/10

Exceptional

07 May 2026

Mary

The staff is extremely excellent views are amazing and the property is very well maintained.

Partner

10/10

Exceptional

07 May 2026

Lam

Our stay was absolutely amazing! The panoramic view from the hotel was breathtaking and honestly one of the highlights of our trip. We originally booked a comfort room, but the hotel kindly upgraded us, which made our experience even more special. The room was clean, cozy, and had such a beautiful atmosphere. The staff were welcoming and helpful throughout our stay. Waking up to the mountain views felt unreal. We would definitely stay here again and highly recommend this hotel to anyone visiting Wengen!

Partner

10/10

Exceptional

06 May 2026

Terry

1st class hotel with very helpful staff. They just opened a new gym. Good view of Lauterbrunnen valley.

Self

10/10

Exceptional

02 May 2026

Jose

Clean room and breakfast excellent

Partner

10/10

Exceptional

30 Apr 2026

Wesley

This is an absolutely great place to stay in Wengen, right near the train station. I booked a single room, but was put in a double room with a balcony overlooking the main street of the town. The room was comfortable but basic and deficient in electrical outlets (none by the bed), but the overall feel of the hotel was somewhat luxurious, even though it is just a three star. The buffet breakfast was probably the best that I've had in Europe. The dining area was huge and the selections were tasty and plentiful. The onsite restaurant also had good food, although the service could be inconsistent. This place was well worth what I paid and Wengen is an excellent base for exploring the Jungfrau area of Switzerland.

Self

4/10

Poor

27 Apr 2026

Gina D

The pool, sauna and hot tub areas were closed and we weren’t made aware of this ahead of time, which for us was significant because my husband is disabled and could not get to the up the hill location of the alternate location for the sauna, pool and hot tub. Additionally, the alternative location was open until just 15:00. Which didn’t work for my daughter who works remotely. So the trip we planned didn’t end up being the trip we planned. We were offered a refund of sorts, but a simple “heads up” would have been much preferred and would have saved our family birthday trip for my husband. The room was loud in that you could hear neighbors, but the view from our balcony and the hotel food was excellent.

Partner

10/10

Exceptional

26 Apr 2026

Walt

Faro was an amazing hotel manager and Jessica at the front desk was great. This hotel was spotless and the room wonderful with a world-class view

Partner

2/10

Poor

20 Apr 2026

Melanie

*Do not book if you anticipate a late evening arrival*

My friend and I were commuting from Zurich to Wengen late in the evening (around 11:00PM). We called the hotel staff to notify them of our check in time, only to be told that the last train we were waiting for was under some sort of construction and that there were no more trains after midnight. According to the hotel staff, it seems like trains going under construction was a normal occurrence and it would take 1.5-2hrs to hike up the steep trail. We already knew it was a car free town so there was no way of even getting there.

We ended up cancelling our booked stay because there was no way two girls with two bags and three luggages would hike up a trail of about 500m elevation in the dark. The hotel gave us a refund for the first night but refused to refund the second night because they argued we still could’ve made the booking. It's already upsetting that our travel plans were disrupted, and I get that times are tough and maybe business isn’t great but it’s quite unfortunate that they couldn’t be more understanding of the situation.

Just a tip for anyone who reads this, unless you absolutely have to book a stay in Wengen, I highly recommend you not to. You are far better off staying somewhere in Interlaken and for cheaper as well.

Friends

8/10

Excellent

19 Apr 2026

Leigh

Mountain was the best!! Highly recommend

Friends

10/10

Exceptional

16 Apr 2026

Alok

I was skeptical about the property when i booked it. Now after staying for four days and three nights, I can say it’s a great property. Very big. Rooms are decent. We had the mountain side view which was awesome as i could see Lauterbrunen valley from the big room balcony. Though bathrooms were not big, I was not small either.
The breakfast served was awesome with great views and very big. I liked their coffee machine.
They have a big restaurant witch has an internal access and is always well occupied.

10/10

Exceptional

15 Apr 2026

Christine

The beautiful property with Mountain View’s was a great pick. Less than a 5 minute walk from the train station. The room was spacious, clean and had beautiful views of the Alps. The restaurant,Pasta and More was excellent and right at the hotel. Great visit.

Family

10/10

Exceptional

25 Mar 2026

Anastasia

Perfect location right next to the ski train going to Kleine Scheidegg and a cable car going to Mannlichen. Amazing spa with warm sea water pool fuul of water jet massage spots, hamam, sauna, dipping pools, and an ice water plunge bucket.
Breakfast choices are a bit repetitive, but plentiful.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Nicole

Friendly staff, clean rooms. Price of water at dinner reduced it from 5 stars.

8/10

Excellent

13 Feb 2026

Rajinder

Polite staff

10/10

Exceptional

06 Jan 2026

kirty

The room was clean and auperb view with jungfrau mountain. The staff were very friendly.

Leisure Family

10/10

Exceptional

02 Jan 2026

Brian

Amazing hotel, amazing views/location, what more could you ask for!

Leisure Friends

6/10

Pleasant

27 Dec 2025

Bernardo

For the price, the rooms are very small, there were no outlets by the night-tables, the restaurant food was OK. The photo is deceptive.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Vinod

Enjoyed our stay at this property. Perfect location right next to train station,

6/10

Pleasant

17 Dec 2025

Dustin

The hotel it self was great. They did not work with us very well. We did ask for a shorten stay with a partial refund of just one night and they declined. We left two nights early due to an emergency.

Leisure Friends

10/10

Exceptional

29 Nov 2025

Janelle

Beautiful location with a great restaurant and amazing breakfast!

10/10

Exceptional

29 Nov 2025

Raymond

It was a great hotel with a great view and even better service. It’s a 30 second walk from the station and about 1 minute walk from the coop which is very convenient. Every time you leave or return Wengen you will pass by the charming town of Lauterbrunnen.

We loved relaxing in the outdoor hot tub overlooking the mountains, and the indoor pool was also great!!

Breakfast was delicious with plenty of choices. Highly recommend!

Partner

10/10

Exceptional

26 Nov 2025

Lindsay

We were there in between the summer and winter seasons, so most restaurants and shops were closed. If they were open, this would be a happening place. We enjoyed the quiet, but options were slim. The outdoor spa is lovely, but it is quite noisy, so not very relaxing.

Leisure Family

10/10

Exceptional

21 Nov 2025

Tina

The breakfast and spa was excellent. Staff was super nice. Location was very convenient with the train stop and gondola right there. We really enjoyed our 2 weeks stay here.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Christopher

great hotel great view awesome jacuzzi
mattresses were hard but hotel found some mattress covers to make more comfortable.

Partner

10/10

Exceptional

13 Nov 2025

Ian

A great escape in the Alps.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Nicole

This hotel was fantastic, from the staff (extremely friendly and accommodating), to the hotel rooms (beds comfortable, pillows/sheets super soft, space decorated nicely), to the amenities (spa).

We had the half board added onto our package which meant we got breakfast and dinner. The breakfast was a buffet style; with a ton of delicious options to select from. The lady attending breakfast was extremely friendly and attentive. We assumed the dinner would be similar to breakfast; buffet style but were pleasantly surprised as it was a seated dinner where you selected from the half board menu. The dinner every day was remarkable. If you are planning on travelling to this area I highly recommend staying here as you will not be disappointed!

Leisure Partner

8/10

Excellent

29 Oct 2025

Czarina

⭐️Breakfast buffet with varied choices and the Wellness floor with Indoor Heated Pool with water massage, steam bath, sauna, cold plunge, are the highlights of our hotel stay.

📝Limited toiletries: bathroom has no lotion, toothbrush, and hair conditioner; shampoo and body wash are combined; Iron for pressing clothes are not available to borrow.

Nearby Food Recommendations:
Lecker Asia
3 min walk - has the best ramen and all dishes we tried like karaage and gyoza are amazing.

Bäckerei - Konditorei Vincenz AG
1 min walk - This bakery has amazing pastries and hot chocolate.

Leisure Friends

10/10

Exceptional

28 Oct 2025

Prova

would stay here again

8/10

Excellent

26 Oct 2025

Eimear

Staff all so lovely. Great breakfast choices. Outdoor hottub was a highlight, especially in the snow. Note the steam room, sauna and ice bath are in the nude zoom but towels provided. End of October is shoulder season, many village facilities close until winter season.

Self

10/10

Exceptional

25 Oct 2025

Lynda S

Excellent stay excellent service

10/10

Exceptional

24 Oct 2025

Araceli

View majestic

Leisure Family

10/10

Exceptional

24 Oct 2025

Saulma

The staff was so helpful and very nice. We felt welcomed since we got there .

Leisure Family

10/10

Exceptional

24 Oct 2025

Balkar

I had a room with balcony which connects me to the stunning views of valley and the mountains and food the hotel offers is amazing.
Being a vegetarian i was having different options to eat or ican say allot .

8/10

Excellent

24 Oct 2025

Donald

We highly recommend staying at this hotel.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Lynda S

Perfect

10/10

Exceptional

21 Oct 2025

Evelyn

Perfectly located - right across the street from the train station. We talked with Borg when we checked in and he was pleasant and incredibly helpful. The rooms were clean and comfortable and the views spectacular. Definitely recommend this hotel.

Leisure Family

10/10

Exceptional

17 Oct 2025

Kenneth

Great location. Right next train station, so you can go anywhere from there, but it still quiet.

10/10

Exceptional

16 Oct 2025

Tim

Great

6/10

Pleasant

15 Oct 2025

Lai

There's only one outlet in the room so we had to unplug the TV to charge all our devices. There's no mini fridge in the room so it may be a bit inconvenience if you want to keep your water cold!

Leisure Partner

10/10

Exceptional

13 Oct 2025

Kenneth

Great stay

Leisure Partner

10/10

Exceptional

10 Oct 2025

jacob

Great hotel! Just a 2 minute walk from the train stop. The views were amazing, and the spa was a great added feature that my wife and I took avantage of. It is conveniently located and close to everything you would want to getvto up here.

10/10

Exceptional

04 Oct 2025

Ady

..

Friends_and_family Family

4/10

Poor

03 Oct 2025

Larisa

Spa and pool hours terrible inconvenience ! Some people push me be nudity at spa area ! It is push to my religion and second it is unhygienic! Don’t give used spa because you not nudity it is more than mean ! It is not respect to another religious and culture! Not recommended !

Family

4/10

Poor

01 Oct 2025

Patricia

Good views but not so good of a place

10/10

Exceptional

29 Sep 2025

Nathan

Wonderful hotel with breathtaking views. The hotel was everything we hoped. Beautiful place, friendly staff, and only a 1 min walk from train station.
Would HIGHLY recommend!

Partner

10/10

Exceptional

28 Sep 2025

Steve

Everything was very nice

Partner

8/10

Excellent

28 Sep 2025

Paul

We stayed for 3 nights. The town is a great place to stay, not too touristy and not too rural. Many good places to eat. We had room 309 which had a balcony view over the train station which was across the street. Very quiet at night. Had a great breakfast buffet. Good hot tub, indoor pool, sauna and clothing optional sauna. The rooms come with bathrobe and slippers. Rooms are dated a bit, need more outlets for charging and needs new carpet throughout. Would stay there again and recommend!

Partner

8/10

Excellent

25 Sep 2025

Jamie

Great location close to train station. Nice pool with view. Breakfast was good but may have been nice to have variety when staying for multiple days.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2025

Michelle

Clean and Faro is very knowledgeable and helpful! Excellent customer service

Leisure Friends

10/10

Exceptional

24 Sep 2025

Luzviminda

Very nice spa hotel, I can recommend this hotel to anyone coming to Wengen.

Leisure

8/10

Excellent

22 Sep 2025

Mary Ellen

Great Views

GREAT views & staff. Breakfasts were very good.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Lunesita

Mountain View is so beautiful

Leisure Partner

10/10

Exceptional

18 Sep 2025

Farzam

Nice hotel with a beautiful view of the Alps. Very convenient, just steps away from the metro station.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Mohamed

Most ideal location! Wengen or Murren.

Partner

10/10

Exceptional

13 Sep 2025

Don

Best view ever

Leisure Partner

10/10

Exceptional

13 Sep 2025

Vandna

Stunning view from the room and exceptional staff especially Martin!

10/10

Exceptional

11 Sep 2025

lisan

We stayed 5 nights at the property. Excellent location. Nice close-by dining choices. The cable car to Mannlichen is only steps away and we went up there twice during our stay. Staff are very attentive and helpful. We stayed at 8 hotels during our 25 days trip in Switzerland and this is the best we experienced. Highly recommended.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Alicia

Quaint hotel in the heart of Wengen. Spectacular views. Wonderful staff, ( shout out to Eliza in the restaurant). Breakfast was substantial, fresh. We would come back again.

Leisure Family

10/10

Exceptional

04 Sep 2025

TOMMY

Amazing Views.

Leisure Family

10/10

Exceptional

02 Sep 2025

Cing

Good

Business_and_leisure

10/10

Exceptional

31 Aug 2025

Bing

One minute walk from the train station and Coop supermarket. The view from the hotel was priceless. It’s convenient if you plan on going to Jungfraujoch. Beautiful hotel and very friendly staff!

Family

10/10

Exceptional

29 Aug 2025

Jana

The staff were all very friendly and helpful. Spa was a delightful surprise.

Leisure

10/10

Exceptional

29 Aug 2025

Linda

Very nice hotel. Amazing location and view of Jungfrau. Two mins. from train. Most definitely get a Jungfrau view!

Leisure Family

10/10

Exceptional

25 Aug 2025

Rainey

This place was a great choice for easy convenience close to the train. The buffet included was great and helped cut down food cost. The only slight issue was since there is no air conditioning, you have to keep the windows open to allow for air flow. Not an issue in and of itself, but a few nights, people were pretty loud late into the night. I put my ear plugs in and was able to sleep fine. :)

Leisure Friends

8/10

Excellent

16 Aug 2025

Jacqueline

Great location, beautiful view!

Leisure Partner