Name: Comfort Hotel Yokohama Kannai
Address: 3-33 SUMIYOSHI-CHO , Naka-Ku, Yokohama, JP

6/10

Pleasant

13 May 2026

Angela

The hotel had too many guests and not enough space. I had to queue for 30 minutes just to get into breakfast, then queue again to get food. It was a public holiday, so I expected it to be busy, but it should have been managed much better by the hotel.
No USB charging points in the room and no international adapter plug, which is usually available.
Disappointed, as I have had very good experiences in other Comfort Hotels around Japan.

Self

8/10

Excellent

01 May 2026

Arlene

Lots of shops near by
The room was clean
Breakfast has a good variety

Partner

10/10

Exceptional

29 Mar 2026

Maribel

Excellent location.

10/10

Exceptional

16 Mar 2026

xai

Can not complain about the price! It near the Kannai train station and about 15minute walk to Osambashi International Terminal for us to catch the Princess Cruise ship. Good restaurants nearby. Hotel is clean, spacious for the 2 of us, and feels safe. Would come back again

10/10

Exceptional

15 Feb 2026

Martha

This hotel was well-equipped, great location. The breakfast was great.

Leisure Partner

8/10

Excellent

04 Jan 2026

Hiroshi

Nice location and good staff.

4/10

Poor

27 Nov 2025

stephanie

The cleanlieness was not the best we booked a double room got a single bed, too tired to care as we were only staying 1 night, the room had dirty towels with makeup on 2 of them, urine stains and some small mold spot on the shower and floor and the gross part was seeing a left over used foot gel pad on the window shelf. The bed wasnt the best if looking for comfort the pillows were thin and rock hard and its only 1 per a person. The other issues with the room, was the heater it was on max for the building and we could not lower it to be cooler. As it made it uncomfortable as we like the room cooler than hot, even with the window open it made it difficult to cool the room as the blinds position made it so either we expose the whole room to the next building over or sleep with the window open and limited fresh air because the blinds wouldnt open up allowing the airflow properly. I ended up getting sick from the food at breakfast, overall this place would be a no go next time.

Business_and_leisure Partner

10/10

Exceptional

27 Nov 2025

Froilan

Good stay. Good helpful staff. Need more English speaking members to facilitate conversation. Good for business stay.

Partner

10/10

Exceptional

22 Nov 2025

Ronnie

Great location, price is fair, I would stay again, breakfast was good, room was good

10/10

Exceptional

26 Oct 2025

Jacquelyn

The staff were very friendly!

Leisure Self

10/10

Exceptional

11 Oct 2025

Jiyeon

Wonderful staff, great breakfast, easy to walk to places (including waterfront) and our room had a nice view of the city.

Leisure Partner

10/10

Exceptional

21 Sep 2025

caleb

Great stay, but…

Everything was great. The only negative was because of my confusion with the international date line, we arrived a day late. Because the language difference, I was unable to discuss whether I could receive a partial refund for the for the day we missed.

Friends_and_family Family

6/10

Pleasant

20 Aug 2025

Vivian

Close to train station, lots of dinning around. AC was too warm and wouldn’t cool down the room. Breakfast was great, with sausages, eggs, bread and buns.

Leisure Family

10/10

Exceptional

06 Jul 2025

Shera Louise

100/5 The delicious, fresh, hot breakfast buffet
…was the ABSOLUTE BEST. Fresh rice, two types of soups, fresh pastries, perfect Japanese runny scrambled eggs, sausages, themed protein-veggie dish, cereal/yogurt, fruit, salad, fresh juices, and the freshest espresso-machine coffee. Everything comes out in small batches but is constantly being replenished so nothing ever sits out for too long.
You could go heavy, light, or even grab n go with provided boxes! Totally worth it.

10/5 Service - everyone was very helpful, patient, and friendly. Some spoke English and most understood it enough go communicate. Signs with images are every helpful for communicating needs and services.

5/5 walkable/convenient
there are plenty of places to sit n eat or grab n go within a couple of blocks
5 min walk to local rail station
10 min walk to JR station
10 min walk to street with many restaurants and shops

4/5 pillows/bed
I’m a side sleeper so the matress was on the firmer side for me and I needed 2-3 of their pillows to feel somewhat supported. You can easily ask at the front desk…try the leg pillow too!

suggestion: if possible, create more ventilation in the bathrooms…my thin clothing took a long time to air dry due to the dampness. I eventually had to hang them outside the dresser closet doors.

Leisure Family_with_children

8/10

Excellent

21 May 2025

Verified traveler

Convenient location for meals and shopping. Breakfast included with lots of varieties.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

Jina

Good location very convenient transportation very close to the railway station, very good staff service, very clean rooms.Breakfast is very rich.Very satisfied, service plus price👍

10/10

Exceptional

29 Apr 2025

Vomo

Great customer service. Beds are hard though.

Leisure Family

10/10

Exceptional

19 Apr 2025

Vomo

The staff tried to accomodate every. Breakfast is great too! Walkable distan e to any convenience store of choice. Restaurant are just a walk away too.request as possible

Leisure Family

10/10

Exceptional

18 Apr 2025

Tony

.

Business_and_leisure

10/10

Exceptional

30 Mar 2025

Helen

Stayed in a triple with our family of 4 and it was comfortable and convenient. Staff were friendly.

Leisure Family_with_children

10/10

Exceptional

12 Nov 2024

dolores

Great place to stay and relax. Walkable to places. Next time, we will stay at Yokohama instead of Tokyo which is only 30 -45 min train ride and cheaper hotels.

8/10

Excellent

16 Oct 2024

Chun man

Something ok but too small

Friends_and_family Friends

10/10

Exceptional

04 Oct 2024

Mari

Great stay with yummy breakfast.

Helpful and kind staff. It rained during our stay and the hotel lent us all umbrellas. They also stored our bags before check-in and after check out. The staff were very friendly and accommodating.
The breakfast was delicious and beds very comfortable.

Friends_and_family Family

8/10

Excellent

12 Sep 2024

ray

Room was small and uncomfortable.

Partner

8/10

Excellent

08 Sep 2024

Timea

Staff members were very helpful speaking very good English very helpful.
Bathroom was very small.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Catherine

Excellent location in Yokohama.

Leisure Family

10/10

Exceptional

03 Aug 2024

Adam

Family

It was nice, very affordable, clean large rooms, comfortable beds, free breakfast for four people all for about $90. You can't beat that...

Friends_and_family Family

8/10

Excellent

28 Jun 2024

Hsin

Pretty convenient

Leisure Family

8/10

Excellent

15 May 2024

CHANTAL

Very pleasant staff. They tried their best to understand even though their English is very limited.

Leisure Family

8/10

Excellent

10 May 2024

Eriko

The breakfast service is excellent and the Library Cafe is nice as well.
I could hear the noises from neighbouring guests, maybe thin walls?

Leisure Family_with_children

8/10

Excellent

25 Apr 2024

Ya-Yuan

Good front desk staff. Very professional and patient.

Leisure Partner

4/10

Poor

31 Mar 2024

Lindsay

This hotel is very dated and very small. You can barely get into the bathroom and it’s a step up. Only given 1 pillow per bed when they knew there were 3 people. Heat was on for a day that was 25 degrees so it was pretty warm. Only 2 very small elevators and they get very busy. Breakfast was okay though it was very busy.

Leisure Family

10/10

Exceptional

28 Nov 2023

ANDRE

Free breakfast.

Leisure Self

8/10

Excellent

22 Nov 2023

Jessica

Everything is good, except no air conditioning in the room.

Friends_and_family Friends

8/10

Excellent

07 Nov 2023

Becky

The twin bed room is a bit small but still relatively clean. The breakfast included is pretty good. Location is fairly close to subway and walking distance to attractions and shopping.

Leisure Family

4/10

Poor

01 Nov 2023

Rohan

The bathroom was covered in mould. My daughters wanted to have a bath but the mould was so bad, we couldnt let them be in there for any longer than they absolutely had to be.

The free breakfast was good, but does not make up for the severe lack of cleanliness this bathroom desperately needed.

Leisure Family_with_children

8/10

Excellent

10 Jul 2023

Sau-kwan

New property and friendly staff

Leisure Family

8/10

Excellent

27 May 2023

David

Ok but basic

Extremely small room even for Japan! Very early check out requirements

Self

6/10

Pleasant

05 May 2023

Robert

Could have been better

What is interesting is that the hotel is somewhat cramped but well positioned which is I expect its appeal. However, it is quite old and I had the benefit to also visit the Kyoto Hotel (in Horikawagojo) which was newer and more roomy all round. I found the breakfast time qui9te a strain to be honest and the food was limited. Also the tv was positioned such that it would have been hard to watch.

Business

6/10

Pleasant

30 Apr 2023

John

Hotel was clean but room was very small.

Leisure Friends

8/10

Excellent

25 Apr 2023

Cecilia

The room was clean; the bed was very comfortable. Room was a bit dated and the carpet was stained but clean. The staff were friendly and helpful. The hotel is close to all sorts of transportation, shopping and restaurants.

Leisure Family

10/10

Exceptional

23 Mar 2023

Seiichi

Nice hotel

Very nice hotel
Awesome breakfast
5 to 10 min walk to train station

Friends_and_family Family

8/10

Excellent

13 Mar 2023

Mary

The location is good. The A/C was hard to control.

Leisure Partner

2/10

Poor

05 May 2022

Michael

They do not honor my US Choice membership.

Business Self

2/10

Poor

03 May 2022

Michael

Comfort Inn in Japan will not let me join their loyalty program and they will not except my US Comfort Inn Loyalty membership. Very Unfair!

Business Self

8/10

Excellent

17 Feb 2020

MarieR

Close to all amenities and attractions. Complimentary breakfast is substantial to start a busy and energetic day around Yokohama. Everything we wanted to see is walkable, no need to use the bus or trains/metro! Thanks to eh staff oc Comfort Hotel, we shall be back next time for sure!

Leisure Partner

8/10

Excellent

14 Jan 2020

May

Small but Nice

Room is small but bed is very comfortable.

Friends_and_family Family

8/10

Excellent

09 Nov 2019

Robert

old location for exploring

Hotel well located for transport connections to explore Yokohama, Tokyo etc. Handy for the waterfront and chinatown areas. Plenty of reasonable bars and restaurants around. Rooms are small but typically Japanese in set up

Friends_and_family Friends

8/10

Excellent

27 Oct 2019

PIETER

Hotel in nice location, good free breakfast, friendly staff,.Free internet Wifi or ADSL.

Self

8/10

Excellent

12 Oct 2019

kiwang

3 days stay at Yokohama

Traffic good, breakfast ok,service very good

Partner

8/10

Excellent

09 Oct 2019

Verified traveler

Convenience:
Many tourist sites in Yokohama easily accessible by walking;
Train and subway access easy by walking.

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2019

Yael

Comfort Hotel matches The Greats!

Absolutely wonderful experience at this \"budget\" hotel! Far better than expected, and much better than the chain in the USA! The breakfast buffet was exceptional, with food selections to match the greatest hotels.

Partner

6/10

Pleasant

25 Sep 2019

Verified traveler

small but clean. Male front desk receptionist charging us $3 to call a taxi to bring us to the cruise terminal. Lady receptionist the following did it for free for is to call a taxi

Leisure Friends

8/10

Excellent

12 Sep 2019

Verified traveler

Room is small but good if you are planning to just sleep.

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Excellent location handy to port, train stations & major attractions. Dining room is rather small and becomes very congested during local holiday periods leading to long delays for the included breakfast.

Leisure Partner

10/10

Exceptional

03 Jul 2019

Verified traveler

Convenient location good price with Breakfast included

Family

6/10

Pleasant

10 May 2019

Frederick

Very small rooms?

A very small room with nowhere to place luggage.
More like a Business mans hotel?
Double bed was hard against the outside wall so had to climb over to get in the other side.
Breakfast was not suitable to Western Guests as too much Japanese orientated.
Location was good.
Would not stay there again.

Partner

10/10

Exceptional

16 Apr 2019

Verified traveler

Even though the rooms are small, they have every amenity that one would need. The breakfasts were excellent -- more choices than we would expect in the U.S.

Leisure Partner

10/10

Exceptional

05 Apr 2019

Dee

It was a great location to the Cruise ship Terminal.

Leisure Family

8/10

Excellent

22 Mar 2019

Verified traveler

Hotel is located near JR train station and numerous restaurants & convenience stores. Room was clean and quiet.

Leisure Self

8/10

Excellent

15 Nov 2018

Verified traveler

Location is excellent. Close to all major sites. Walkable to most.
Hotel is very dated but clean enough. No security to guest floors. Anybody can just take elevator to guest floors from street.

Leisure Family

6/10

Pleasant

30 Oct 2018

Nestor

No a/c at this time, you need to open the windows and room is so tight for two. I guess this is the normal size here in Japan

2/10

Poor

05 Oct 2018

Verified traveler

They said they have no record of our pay please help . We had to pay again . Help. Help. We are still here. Thanks. Carolyn

8/10

Excellent

04 Oct 2018

margaret

Convenient place to stay

The hotel was very conveniently situated to all the main ares of Yokohama. The breakfast was plentiful but Japanese orientated of course. The bed was too hard for my liking but the twin beds were larger than the normal size. There was always hot water.
The main line railway and subway were close and there were several restaurants and convenience stores just round the corner. The self serve laundry was a bonus after having been on a cruise ship for 15 days!

Partner

10/10

Exceptional

15 Sep 2018

Rama

Good stay

Nice hotel in a prime area. The front desk staff are too nice. Complementary breakfast is excellent. The free coffee and lime water are value addition. Overall my 9 day stay was a great joyful moment. I would recommend this hotel for those who are visiting Yokohama for business and fun.

10/10

Exceptional

13 Sep 2018

Huy

Room is small but it is typical in Japan so don't expect much.breakfast is good.

8/10

Excellent

11 Sep 2018

peter

Budget and Comfort

A nice little hotel for a quick stay in Yokohama. Small, but comfortable room, good beds and a tasty breakfast.

8/10

Excellent

05 May 2018

Alan

Pleasant stay

The hotel is located in a relatively quiet part of town. Subway stations are not far away, there are 2 lines within a 5-minute walk from the hotel. There is a convenience store right next to it to take care of your takeaway food and drinks.
The room was quite small, in line with other Japanese hotels we stayed in. Once you open a couple of suitcases on the floor it is difficult to walk around in the room.
The air conditioning blows the air right on the bed, making it too cold so we turned it off.
Breakfast had a reasonable selection of dishes. It was quite busy when we were there but that might have been their peak hour. You can also get free coffee using a coffee maker until midnight.
Wi-Fi coverage was good in the room and the dining room. There is a coin-operated machine machine and drier which we used once during our stay.
Overall not a bad place to stay when in Yokohama.

Family

10/10

Exceptional

22 Mar 2018

Eng Chye

Nice comfort hotel

The location is 3~5 mins walk from JR Kannai station, quite a few convenience store around. Breakfast quite standard. Staff is polite and friendly. Only down side is the pillow, doesn’t support a good sleeping posture. Overall, 4/5 stars for this hotel.

Partner

10/10

Exceptional

27 Nov 2017

Norio

retiree.

It was a very present stays. Location is very good. Everything is close. Railways, sub-train station is a few minutes walking distance. A few blocks to China Town. We even walked to Ohsanbashi cruiseship terminal to catch Diamond Princess( from yokohama-Okinawa-Taiwan-back to Yokohama}. Toilet is not only clean but also wash your body. Every day they provide clean night wear. It was very quiet. Hardly heard any loud noises. It was worthy to fly to Haneda airport fromSan Francisco to catch cruiseship and stayed Yokohama port area.

Partner

10/10

Exceptional

08 Jun 2017

ALBERTO

Comfortable and Clean

Great stay and value for money.
It's not so big room but comfortable and very clean.

8/10

Excellent

06 Jun 2017

Verified traveler

Great

Staff are always kind and clean the rooms daily. It was lovely to return every day to new pyjamas and a clean room.

8/10

Excellent

04 Jan 2016

MARIA

Until We Meet Again, Comfort Hotel.

The best thing about the stay there was that the hotel was said to be a business hotel but we were pleasantly surprised to discover that families of all brackets and numbers do stay there! The staff were polite and genuinely accommodating; not obliging us to pay for checking in early and making sure that all of my requests were taken into consideration, i.e.., rooms beside one another with a nice view. To top it all, we even had a little present with their upgrading one room because one of the rooms I booked would be at another floor away, so to make sure the rooms we were just beside one another, they gave us one upgraded room. It was comfortable moving about and checking on your grown-up kids just beside your room. Staying at the hotel was well worth the setback. Value for money, especially if you're traveling in big numbers.However, I'd be glad that for our next stay, I'd feel and smell some really nice cleaner shower curtains, sweet smelling pillows and comforters. Sprayed rooms and all would be great too. We'd be more than glad to see you again.

Family

6/10

Pleasant

25 Oct 2015

DAVID

not ha handicap ready

The hotel is not handicap ready. One had to take a big step up to the bathroom. The tub was another high step to get to take a shower. My wife had problems getting to the bathroom. The breakfast was very good. Good variety. They have two enemies and rotate every other day.

Partner

6/10

Pleasant

29 Sep 2015

Verified traveler

Small room, but perfectly adequate

The location is very good (easy walking distance to Kannai train station and close to Chinatown). The room was a little small even by Japanese standards. Breakfast was included and pretty good, lots of choices.

6/10

Pleasant

11 Jul 2015

Bhop

Double type room - tight for two people

After a long flight from London UK all you want is a room to rest in but with luggage in the room too it was a tight fit for two people.
Friendly staff happy to keep our bags for us as we arrived early and the room wasn't ready but this gave us time to check out the local area.

8/10

Excellent

07 Jun 2015

james

Good location, nice sevice.

Nice sevice, good location .

Partner

10/10

Exceptional

27 Oct 2014

Billy

Right in the heart of Yokohama

Easy access to Kannai Station and Chinatown. Excellent spread for breakfast and free wifi. Staff were ready to help with suggestion of using the direct coach service to Haneda International airport from YCAT at Yokohama Station, rather than changing trains. It was very smooth, hassle-free and convenient ride (about 35 mins).

10/10

Exceptional

29 Jun 2014

Gavin

Most recommended hotel in Yokohama

The rate is reasonable, great location easily access to point of interest and train station, good customer service, room is comfortable and complimentary breakfast provided.

Family

10/10

Exceptional

19 Mar 2014

Dawson

Good service, great location

Great value for money. It's very near Kannai JR station, there's complimentary breakfast and the service is good and prompt. They had fog-free bathroom mirror! Enjoyed my stay there!

10/10

Exceptional

16 Oct 2013

Dalton

Great price and decent sized room

The Comfort Hotel was very nice and convenient for getting to the train station and walking to China Town as well as the baseball stadium. There were plenty of places within walking distance to eat and grab drinks even late into the night. Room was in good condition and easily fit 2 queen sized beds and a desk.

Family

10/10

Exceptional

15 Oct 2012

shane

close to Kannai station

clean and comfortable

8/10

Excellent

19 Jul 2026

TOKORO

朝食付きが良かった。最寄駅にも関内と馬車道に徒歩で行ける立地です。