Name: Magic Cristal Park
Address: Avenida De Ruzafa, 14, Benidorm, 03500, ES

Magic Cristal Park

Benidorm - Costa Blanca · Spain

Avenida De Ruzafa, 14View location

50 reviews shown

4/10

Poor

04 Apr 2026

Diogo Edilton

The hotel is very outdated. The rooms smell of cigarettes even though the room was non-smoking. The Wi-Fi was very slow. Hard to find a table to eat at as it's always full

Family_with_children

10/10

Exceptional

13 Feb 2026

Bernard

Best pillows in Benidorm
Not giant marshmellows
Not Hard lump
Very comfortable and soft

Self

8/10

Excellent

15 Oct 2025

Donna

We are back in in a few months so all good

Leisure Partner

6/10

Pleasant

24 Aug 2025

Simon

To long a wait for service in bar to small for the amount of customers
Not enough seating outside for the amount of geusts

Leisure Self

4/10

Poor

02 Jul 2024

Caroll

When arrived at hotel on Saturday night system was

Leisure Friends

8/10

Excellent

26 Jun 2024

Robert

You get what you pay for

Reception staff could be better only 1 fully trained duringbthe day over staff ask her she leaves her customers so double the time to get sorted. If you need tomgo reception dont go 2pm to 6pm folk are checking in, you might miss your holiday its that slow.
The lifts are a nightmare during breakfast, meal times only 4.
Pool area qnd bars are well staffed apart from need a permanent life guard qnd despite adequate signage parents dont no the qge of there toddlers when no under 16s in jacuzzi tub,
The room was clean, maid did a fantastic job every day bed was comfy,
The food was more miss than hit but edible. Just.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2024

John

The property needs updating but it’s a great base for the old town. Staff work very hard and I would recommend

Leisure

6/10

Pleasant

05 Jun 2024

Brian

Reasonable

Hotel was ok we had to change our room at first due to patio door held together with cardboard but second room was fine
Only had breakfast but food was reasonable
Good position for the old town

Partner

2/10

Poor

04 Apr 2024

Jennifer

Outdated Room and Rude Receptionist

The room I stayed in was very outdated, with lots of damages, when I went to reception to raise my concerns the receptionist became very frustrated and started to bang things around, due to my balcony not closing properly I as for a complimentary safe as I was on a level that anyone could break into he was then even more annoyed and wanted to me to sign a form to say I would not complain again. It was not worth the money. Additionally the buffet area was not appealing and had a strong odor. It was a horrible experience.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2024

Danny

Great budget room

Great hotel with friendly staff and fun atmosphere. Popular with older people as its a very comfortable, cozy atmosphere. Me and my mate stayed for 4 days and were very happy with the place. The rooms could use a bit of maintenance but argue for the price.

Friends_and_family Friends

6/10

Pleasant

30 Jul 2023

John

Problems

Would have said it was value for money clean good food but we had a couple of issues. One the patio door didnt lock it was reported twice but not fixed so we didnt feel safe. Two we had an issue with them not paying back 20€ deposit for two glasses for the pool area. Room clean but part of the door not locking was due to the aircon.... see photos

Partner

6/10

Pleasant

10 Jul 2023

Maria

Tuberías con mal olor. No muy buena limpieza

Leisure Family

6/10

Pleasant

10 Jan 2023

Verified traveler

Ok for a budget but could be improved.

First impressions count - a 50 minute queue to Check-In followed by a long winded process where we had to email our booking details to the hotel. Make sure you have We also had to pay a Euro deposit to use a plastic cup at the rooftop pool bar, this seemed to confuse some people.

Long wait for the slow and old lifts - they need replacing, we walked 7 flights of stairs several times a day.

The all inclusive options were poor. We chose to go and eat away from the hotel instead on most days. The snack menu in between the meal times was barely worth the effort.

At the pool bar they had just one flavour of crisps in a box and peanuts. That was it, no hot food snacks.

On the roof there is a reasonably sized area with sunbeds. A nice sun trap. The only down side we had were kids who kept playing football around the sunbeds unsupervised by parents. They even lost a ball over the side which probably landed on the roadside below. Please BAN ball games on the roof, or designate this an adult only area so that the space can be enjoyed.

Our room was fairly clean though we had an inward view which also had no mobile signal. WiFi was terrible and unusable most of the time.

The hotel has potential, invest in new lifts, new WiFi, improve the food and modernise the slow check-in process, and it could be so much better, even for a cheap budget hotel. The staff are great and do a good job

Would we return? Based on this stay, unfortunately no. We'd pay a little more to stay elsewhere.

Partner

6/10

Pleasant

21 Nov 2022

Stay was pleasant but had an unfortunate incident with our room as they hadnt fiven usxwhat we paid for we werent to bothered as it was only 4 nights but then for some reason someone had removed 1 of the beds it was cleared up and we were allocated another room but was a bit of a pain moving

Partner

6/10

Pleasant

01 Nov 2022

Verified traveler

Just about average and worth the money

Magic park is just ok. It's enough for just what you need. Reception check in was long-winded, and the queues long. As for the bar, the same tinny little bar with 2/3 people serving at the busy time. Average 10min queue for drinks. Rooms tiny and basic, but cheap and cheerful. Myself and friends go Benidorm every year, doubt if we'll be going back to this hotel

Friends_and_family Friends

6/10

Pleasant

28 Aug 2022

Ivan

Reception and other members of staff are kind and polite.The restaurant selection is very good.The hotel situated around 6-8min from a beach.The minuses are hotelcorridors are noisy during night ,security didn’t check it and bedding wasn’t changed during 6 days.

Leisure Family_with_children

2/10

Poor

25 Jul 2022

Tracey

This hotel is the worst place I’ve ever stayed. Never ever again.

Leisure Family

10/10

Exceptional

16 Jun 2022

MR VLK

Excellent service

Leisure Family

6/10

Pleasant

12 Apr 2022

Samantha

It was genuinely just ok. You get what you pay for! Personally I would have rather spend the same amount on self catering and pay for food as that was horrendous.

Leisure Family_with_children

8/10

Excellent

18 Feb 2022

Amanda

Does what it says on the tin

We went as a family and had a fantastic time. Yes the hotel is a bit dated but they really did try to make our experience the best it could be. The selling point for me was the covered pool which was heated continuously and the roof top sun bathing area which we used daily. I would return to this hotel in a heartbeat as the staff are exceptional, especially Eddy behind the bar

Friends_and_family Family

10/10

Exceptional

04 Feb 2022

Veronica

Staff very friendly. Good food.
No free parking close by! A long walk to where we had to park our car 🙁

Leisure Partner

2/10

Poor

24 Dec 2015

Verified traveler

The food was terrible! !

Family

4/10

Poor

21 Jun 2014

Verified traveler

Very basic.

Booking in took forever. Basic accomodation. Air conditioning in room needs servicing, and showers need improving. Wouldn't rate it as 3 stars.

6/10

Pleasant

30 Mar 2014

Pete

Badgers tour

Hotel in a good location, however in a tired condition. Very clean, food ok large choice of breakfast . Suprised to be asked for a deposit in case we trashed the rooms. Ok for price and what we wanted from a hotel.

8/10

Excellent

17 Mar 2014

Mike Connor

It's in the liveliest part of benidorm

The hotel is old but this is made up for by the food, staff and location. Easy walk to old town where most of the life is. The hotel is large and would benefit from a refit. If you book through an agency make sure you take your booking form with you as due to a lack of this when we got there we paid considerably more.

4/10

Poor

13 Jul 2012

david emery

near the beach

stayed before but this time standards have dropped,reception rude

Family

2/10

Poor

26 Jul 2026

Kristine Amalie

Værelserne ligner slet ikke det man ser på billederne. Du skal vente mindst 30 min på at få en elevator op til 6. Sal…

10/10

Exceptional

22 Jul 2026

LUNA

el persnonal muy amable las instalaciones comodas. la alimantecion estubo muy bien

2/10

Poor

20 Jul 2026

gustavo

Muito frustrado ccom o hotel, que recusou recceber minhas encomendas, tive prejuizo ao ter encomendas devolvidas para outros paises, 40 minutos de fila para check in e check out. Pratos, copos e talheres muito sujos nos restaurantes. Barulheira e desordem nos corredores do hotel.

Self

2/10

Poor

19 Jun 2026

José Antonio

El servicio de limpieza ha sido malo había cucarachas en recepción y la comida. Todos los días se repetía y era lo mismo y lo que sobraba al día siguiente te lo ponía en salsa o mezclado para lo que se paga asido una decepción tortilla francesa y un poco bordes algunos trabajadores

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

CARLOS

Personal del hotel debe respetar horarios para ingresar a habitaciones,

Family

8/10

Excellent

28 Dec 2025

Petri

Kaikki toimi hyvin .Saatiin haluamamme huone jossa olimme viime kerralla. Hintansa arvoinen hotelli. Sijainti todella hyvä.

Partner

4/10

Poor

31 Oct 2025

Mike

The food was plentiful but poor quality

6/10

Pleasant

09 Sep 2025

Diego

El alojamiento estuvo bien, la habitación buena, pero la comida muy repetitiva siempre lo mismo, el gimnasio estaba cerrado, la sala de TV también cerrada y uno de los ascensores lleva roto más de un mes, los trabajadores han sido todos geniales sobre todo el socorrista y los camareros del bar, muy atentos con los niños lo mejor del hotel sin duda.

Leisure Family_with_children

6/10

Pleasant

01 Sep 2025

Sven

Why?

Absolutely the most chaotic hotel experience ever.
The elevators a joke. They would need 10. They have 4 of which 1 is out of order.
Tatooed British people in every direction. Many of them handicapped and overweight so they were stuck in most stairways from 8th to -1 floor. We are not handicapped but hated to have to ran these endless stairs up and down for 8 days.
We payed extra for ”junior suite” and got the smallest little double room any one has ever seen like a youth hostel. A rip off.
Cleaning not good unless we paid 20 E extra per day directly to the cleaner. Then the cleaning became normal.

For the money the entire 8 day experience was a disappointment and not worth it.
Dont go there unless you are threathened.

Partner

8/10

Excellent

09 Jun 2025

Daniella

Det var bra. Städningen var helt okej. Fick nya handdukar vid behov. Hade önskat mer alternativ till frukost, men det fanns inget att klaga på. Gångavstånd till det mesta.

Friends_and_family Family

4/10

Poor

24 May 2025

Mantas

Worst hotel

Worst hotel i visited.
Food bad and always the same,room service steals if you leave anything valuable.
Reception workers barely speak english and not service minded.
Shower don’t have proper cabin so floor is always full of water after using it.
Rooms very old,pleds are from very hard material and awfull.
Place is old and full of pensionist people.
this is no way 3 stars hotel maximum 2 the only + is the location.

Partner

10/10

Exceptional

15 Mar 2025

Petri

Kiva loma.

Hotellin sijainti huippupaikalla vanhankaupungin pohjoispuolella,lyhyen kävelymatkan päässä.Kiva puisto vierassä.Sängyt todella hyvät kolmella erikokoisella tyynyllä.Lämmitetty uima-allas katolla.Meillä oli yhdeksän päivän loma täysihoidolla johon kuului kolme ruokailua(hyvät ruoat ja laaja valikoima).Juomat kuuluivat myös hintaan eli oluet,viinit ja jopa cocktailit. Suosittelemme ehdottomasti.Ja palaamme tänne uudestaan.

Partner

6/10

Pleasant

05 Jan 2025

ENRIQUE

De más a menos.

La estancia empezó bien. La habitación correcta, el personal de comedor muy bien, las instalaciones adecuadas,... El problema está en que hay muchos clientes y en recepción y sobretodo los ascensores son insuficientes por momentos.
La última noche fue un desastre, había una avería cerca de nuestra habitación, pero no en ella. Estuvieron llamando y entrando al baño 4 o 5 veces al largo de la noche. No pudimos dormir y ni siquiera se didculparon por las molestias. En fin, de una nota de 8 paso a 5.

2/10

Poor

10 Dec 2024

Jennifer

Horrible, no volveremos

Conocíamos el hotel de otras ocasiones pero nunca ha estado tan mal como en esta ocasión. Comida mala, platos sucios, camareros antipáticos, teníamos que limpiarnos las mesas para poder comer, falta de tronas, no respetan los horarios de comidas( poca y mala comida y antes de la hora recogían). No volveremos.

Friends_and_family Family

2/10

Poor

14 Jul 2024

Anissa

Aucun personnel ne parle français les chambres une catastrophe très bruyant on dirait que les chambre son avec aucune cloison tellement on entend les voisins de chambre

Friends_and_family Family

6/10

Pleasant

06 May 2024

LOURDES

Hotel bien situado

En la entrada al hotel hubo un poco de caos para el Check In. La habitación tenía algunas cosas que no funcionaban, las lamparitas del cabecero de la cama, había un enchufe un poco descolgado de la pared. También nos dio problemillas a la hora de abrir con la tarjeta, tuvimos que bajar varias veces a que nos codificaran una de ellas. Si le pongo un 10 a los colchones, muy cómodos. La limpieza bien, el detalle en la habitación de tener Té y café, genial,
Por otro lado los ascensores, uno estaba averiado, había 4 en total y los 3 restantes estaban casi siempre ocupados, menos mal que nos tocó en la primera planta y subíamos y bajábamos andando. La azotea está muy bien, se está muy a gusto, al igual que el solarium. Muy céntrico, todo pilla muy a mano. La animación bien, tanto en el salón La Noche como en el Magic Café. El personal muy bien en general.

Friends_and_family Family

2/10

Poor

15 Nov 2023

Besim

Störande musik och dålig service

Läget är bra men störande och kraftig discomusik till 03.00 omöjliggör sömn.
Schampo saknades på badrummet.
Servicen på restaurangen var dålig.

Partner

6/10

Pleasant

22 Sep 2023

Angelica

Instalaciones bastante obsoletas

Leisure Family_with_children

2/10

Poor

10 Sep 2023

Javier

No recomendeis este hotel por barato que sea

Era un caos, los ascensores no venian nunca o tardaban 10min, la comida mala y poca variedad, a veces no habia ni platos ni basos. La limpieza en las habitaciones bien pero el resto del hotel mal, para pedir en el bar te podias tirar 40 min una vergüenza. La piscina olia fatal . Los rumanos bañandose con ropa una asquerosidad

Friends_and_family Family

4/10

Poor

21 Aug 2023

Verified traveler

DECEPCIONADA

Lo único que nos ha gustado es el buffet libre la estancia de la habitación horrorosa el baño con las cortinas descolgado todo muy deteriorado y antiguo los muebles nos tocó limpiar los con toallitas porque estaban llenos de polvo y de gomitas de pelo de otras personas los cristales no quiero ni contar cómo estaban tuve que tener las persianas cerradas la semana que estuve en fin jamás volveré y espero que esto valga como reseña por si está alguien pensando ir lo único que vale deese hotel es que está en el centro y también tengo que decir un buen punto a
su favor hay gente trabajando que es súper amable y muy profesional como ciertos camareros pero alguna limpiadora dejaba mucho que desear en fin para aprender perder. Y por último y no menos importante estar en esa piscina es asqueroso hace un olor insoportable no puedo bien describirlo es entre tuberías m***** y no sé de verdad vamos estaba en la piscina y me entraban ganas de vomitar me tenía que ir al solarium porque no lo soportaba si he disfrutado ha sido porque he estado con mi familia pero el hotel deja muchísimo que desear no volveré nunca para aprender perder

Friends_and_family Family

6/10

Pleasant

13 Aug 2023

ALEXANDRA SONIA

Las habitaciones muy antiguas, solo al entrar en la recepción m disguste mucho y para 3 camas de 90 una supletoria, baño sin secador piden 20€ de fianza ponen aparcamiento y no hay te manda al público 4 días 88'20€
Personal agradable y comida de todo pero sin sabor y presentación
Frente la playa no es tampoco te pilla 10 min andando piscina en la planta 7 cubierta y pequeña para tantas habitaciones, solárium en la zotea sin duchas en fin hay mucha gente de fuera y para 4 días me lleve esta impresión con todo incluido nos costo 991*
€ más parking

Leisure Family_with_children

2/10

Poor

13 Aug 2023

Anais

No esta totalmente reformado. Sucio desordenado y huele mal

Leisure Family_with_children

10/10

Exceptional

04 Jul 2023

FERNANDO

CAMAREROS MUY SIMPATICOS, EN ESPECIAL MAURICIO

2/10

Poor

02 Jul 2023

Delfi

Muy viejo y antiguo. No hay ni un asiento en la planta vaja, te tienes que sentar en escalones o maceteros. La habitacion antiquisima sin balcon y el patio que da la ventana muy sucio. No volvere jamas

Leisure Friends