Name: Sketchley Grange Hotel & Spa
Address: Sketchley Lane, Hinckley, LE10 3HU, GB

8/10

Excellent

20 Jul 2026

Maria

We stayed here for the night after attending a wedding nearby we checked in early and were greeted by a lovely member of staff who gave us lots of information and made us feel special we were allowed to leave our car in the onsite car park which was very convenient with lots of spaces we used the hotel bar after returning from our wedding and found the staff very friendly and efficient on gaining entry to our room we were surprised how big the room was it was air conditioned which we were very grateful for as it was extremely hot weather the beds were very comfortable and the bathroom very spacious tea/coffee was available in the room too our check out was very easy and again a lovely member of staff was very helpful

Partner

8/10

Excellent

15 Jul 2026

Mandy

The property is lovely and well maintained. All members of staff where pleasant.
Our room was very clean. It was classed as a suite, but I'm not sure it really was. It had two areas to it, but very basic. The air con didn't work that well which was a shame given the weather was very hot. Other than that it is worth a stay.

Partner

8/10

Excellent

09 Jul 2026

Janet

We were given a room on the second floor and the lifts were out of service for most of our stay which was very difficult.
That coloured our view of the whole experience.
The restaurant was okay but we wouldn't eat there again by choice.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Terence

Very nice hotel, staff and room were both excellent, bit of down side is menu doesn't change much for every day, and if booking via camparenson website you'll need to pay for the health club, on which the website like Expedia doesn't say so. Otherwise fantastic hotel

Family_with_children

8/10

Excellent

08 Jul 2026

Carol

Lovely hotel with friendly and helpful staff. Room was clean and comfortable though some fixtures eg bathroom door could do with some attention.
Pool was lovely, breakfast was good.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Katie

Large room even with a travel cot up
Breakfasts was buffet with some cooked and continental
Good aircon

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Paul

Great location for over night stay in Hinckley with friendly and helpful staff

Self

10/10

Exceptional

18 Jun 2026

Louise

We had an excellent two-night mini break at this hotel and would happily stay again. The hotel was well maintained, with ample parking, a great bar, and a lovely outdoor patio area that we thoroughly enjoyed in the sunshine.

We didn't eat at the hotel, so I can't comment on the food. However, it's worth noting that if you book through a third-party site such as Expedia or Hotels.com, access to the spa and swimming pool incurs an additional charge of £10 per person for the duration of your stay. This wasn't made clear at the time of booking and came as a surprise.

On our first night, there was some disturbance from a group of local youths driving noisily along the road at the front of the hotel. However, the hotel staff dealt with the situation promptly and professionally, which was appreciated and helped minimise the disruption.

The hotel was perfectly located for exploring the local town and the excellent restaurants nearby. Overall, we had a very enjoyable stay and would certainly return.

Partner

10/10

Exceptional

14 Jun 2026

Paul

Clean hotel, staff were very helpful and spa was Clean

Self

10/10

Exceptional

12 Jun 2026

Rob

Excellent hotel and location

6/10

Pleasant

08 Jun 2026

Claire

After arrival we decided to have a meal in the Bar, waited about 15 minutes to order although not busy. When the food arrived chips were not cooked and salad had dressing on that wasn’t mentioned. Food was changed but had to wait a while.
Breakfast was ok, although busy.

Partner

10/10

Exceptional

07 Jun 2026

Paul

Good hotel with a nice leisure club that you can use. Breakfast was great. Staff helpful. We stayed here before an event at the Coventry Arena and it was convenient for that.

Partner

2/10

Poor

07 Jun 2026

John

Arrived at the hotel on first impression the hotel looked nice. We checked In to be told there’s an additional charge to use the facilities after paying nearly £200 for the room. Our room was on the first floor but had to walk through corridor after corridor which felt never ending. We entered the room to find it completely run down in desperate need of a maintenance and a fresh lick of paint was in desperate need. The bathrooms are extremely old fashioned and again in desperate need of repair. The bed was tiny and the sofa bed was dirty and uncomfortable. We went to reception to ask to move to another room they advised there was non available and unable to help they didn’t seem to bothered when we said we wouldn’t be staying the night an would find other accommodation. I then asked for a Refund but was told to contact bookings. Com as they couldn’t offer a refund. Just throughly disappointing in the whole experience we won’t be returning.

Friends_and_family Family

8/10

Excellent

31 May 2026

Vimai

The staff were really helpful. I was placed near the stairs and much later on in the night, it was really noisy and the doors banged loudly. I had already have my review stating it was quite which was incorrect.
I think having to pay £10 to use the amenities was a bit too much. I didn't get to do much as we had a busy schedule.
The conference rooms need an upgrade as it was dated, the windows were rotting and there was a very misty smell.
Overall it was nice and it helped that the majority of the staffs were really friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Robert

Room clean and well equipped. Staff very helpful. Excellent breakfast with plenty of choice. Spa excellent.

Partner

10/10

Exceptional

28 May 2026

Mark

Everything was excellent worth the money

Partner

10/10

Exceptional

27 May 2026

anna

Beautiful place, lovely spa area and rooms. Clean and welcoming, outdoor areas were well maintained and nice to spend time in.

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Rachel

Had an adequate but underwhelming stay here over the bank holiday weekend. 3 weddings in 2 days made for a busy hotel. Rooms in need of some TLC. The cleaner hadn’t cleaned the toilet properly before we checked in & we were met by someone else’s poo stains. Took 45 mins for room service to bring us some ice. Food in restaurant was mixed - risotto was amazing, burger very basic - and service was slow. Bar area looks into the area where the weddings are held, so no nice relaxing views. Nothing luxurious about this hotel. Won’t be back.

Partner

10/10

Exceptional

25 May 2026

Donte

Hot tub was luxurious, room was clean and staff were all friendly. Good experience overall

Partner

8/10

Excellent

23 May 2026

Christopher

Good breakfast selection of full English or continental

Partner

10/10

Exceptional

10 May 2026

Alyson

We were very impressed from the outset. Speedy check in, huge room with 6ft bed, big bathroom with bath and separate shower and nice towels. The pool and spa are a good size with very friendly, helpful staff. We slept well. There was a wide selection of food at the breakfast buffet but the most outstanding thing was the temperature of the food. I have never had such piping hot food at a breakfast buffet anywhere in the world! It was tasty, frequently replenished and supervised by staff. We even got fresh, hot croissants. Lovely.

We would return as it was excellent value for money and a very comfortable, enjoyable stay.

Partner

6/10

Pleasant

07 May 2026

Simon

Amazing full English breakfast!! Compliments to the chef and team.

6/10

Pleasant

29 Apr 2026

John

The hotel is nice, good rooms
In the bar, getting service was not easy, quite often waiting for quite some time for staff to turn up
Food, breakfast is good, very good, the bar and restaurant food that I had was below average, poor quality produce

Self

10/10

Exceptional

23 Apr 2026

Thomas

Hotel was very good, I was in room 119 and it was very spacious with a huge double shower bathroom.
Staff were very helpful and food in restaurant was enjoyable.

Business

8/10

Excellent

21 Apr 2026

Emma

The building is like a maze, but the rooms were clean and comfortable. There was both heating and air conditioning as well as a window which could be opened.
Breakfast on the Saturday was terrible, I was so disappointed and had to go elsewhere to eat. But the Sunday it was lovely so perhaps they were having an off day although it does make it expensive to have to pay again for breakfast. 100% recommend the breakfast on Sunday and the staff both days were really nice.
I had lunch with my friend in the bar Saturday afternoon. She said her pasta was really good, my steak & chips were not great, I have had better at weatherspoons for 1/3 of the price.
I was really surprised that I had to pay an additional £10 to use the pool, sauna and steam, I chose the hotel and spent more because it had those facilities, a bit of a con really, I have never had anything like this before.
They had lots of parking spaces and the hotel was near the centre of town.
Overall I was happy with the hotel, I felt safe and secure - something that is important to me.

Self

2/10

Poor

14 Apr 2026

Courtney

Moved rooms as tv did not work

Second room stunk of damp and was moldy

Partner

8/10

Excellent

09 Apr 2026

Rebecca

Massive sprawling hotel, obviously extended time after time. Good large room, clean, all facilities. Good spa area, slightly run down in the changing rooms, just needs redecorating. Friendly staff. Decent breakfast

Partner

8/10

Excellent

08 Apr 2026

Michelle

Stayed here for one night with family. Overall a lovely place, but a few minor issues. There is an extra charge for swimming facilities unless you book directly. At £10 per person, including children over 6, this proved expensive for a half hour swim to entertain the children. The pool was also too cold to take our 7 month old in for very long. We had a junior suite, which provided ample space for myself and 2 children. Unfortunately there was no cot available when asked at check-in. The receptionist mentioned another family had already asked and she was trying to source one for them so seems like they don't have a great supply of these. The restaurant was pretty good, nice food and reasonable prices, but a little slow on service and only opened at 6pm so we were there quite late with small children. They also had 4 EV charging spaces, which were all available when we stayed.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

gemma

Fabulous time great facilities, really clean hotel and lovely staff

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

James

Jack was lovely who works there, couldn't be more helpful, if anything he should be higher up.
Hotel was okay, a few hickups. Evening manager wasn't overly helpful. But Jack turned up to help without even fully starting his shift.

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Neil

Some noticeable upgrades since a previous trip, making an even more pleasant stay this time. Super room, well appointed, clean, comfortable, tons of space. Great bathroom. We stayed two nights and had meals in both the restaurant and bar, as well as breakfast. Very nice choices, super quality & presentation. Lovely people throughout the business.

Partner

10/10

Exceptional

22 Mar 2026

Paul

Didn't use it.

Self

8/10

Excellent

18 Mar 2026

julie

Staff excellent. Lift had fusty smell .but over all a lovely stay .great parking with lots space

Partner

4/10

Poor

02 Mar 2026

Tina

Staff were welcoming ( a special thanks to Katelyn who went above and beyond)
Pet friendly
The room was spacious and clean

Partner

4/10

Poor

19 Feb 2026

Harbeer

The check in staff were excellent! Very friendly and helpful.

Staff at the bar restaurant were not so nice. I made a simple mistake when placing my order at the bar and asked the member of staff to change it (5 seconds after I realised). The look of disgust on her face in response to my request was not very nice! We have eyes and can see you!! I wish I had made a note of her name.

Once the food came out we were very disappointed with the taste and quality. Bland!

The beds were very uncomfortable as we're the pillows. Worst nights sleep I've had in a very long time.

This hotel only gets two stars rather than one because of the lovely check-in staff.

I wouldn't book this hotel again.

Partner

10/10

Exceptional

17 Feb 2026

YOOJUNG

It was such a welcoming, friendly, beautiful place for a family for relaxing getaway. Half term voucher event for the kids is brilliant I highly recommend this hotel definitely come back.

8/10

Excellent

11 Feb 2026

Laura

Room was lovely, clean, big and relaxing

Business

10/10

Exceptional

08 Feb 2026

EMMA

Room was clean staff at reception very nice

Leisure Family_with_children

6/10

Pleasant

02 Feb 2026

kevin

On first look room looked very clean and spacious so to the bathroom but on closer inspection you could see it all looked a bit tired and bland. Super big bed though which was lovely! Breakfast was moved to a function room as refurb for regular location - maybe as a consequence everything cooked was unfortunately cold! No particular fault of hotel but could have done without fire alarm in early hours and lift breaking. Staff were however very pleasant and helpful.

Business_and_leisure Pet

4/10

Poor

18 Jan 2026

Stephanie

The first room (161) allocated to us had a strong smell of damp, which made it extremely unpleasant. On closer inspection, we noticed mould growing on the blind, which is a health concern. Additionally, the bed sheets were dirty and stained, which is unacceptable for any guest accommodation. The bathroom was also in poor condition: the door was badly water damaged, and the skirting board behind the door showed similar damage.
After raising these issues, we were moved to a second room (164). However, this room also had several problems. The blind was heavily stained, and we had to clean the bath before it could be used because there was a visible dirty water line around the tub. The toilet roll holder was broken and lying on the floor. Furthermore, the bathroom floor had numerous gaps in the grout, which looked unsightly and gave an impression of neglect.
This experience was very disappointing and did not reflect the quality which you advertise, and we have come to expect from our previous stays.
I hope you will address these concerns so that future guests, including ourselves, have a better experience.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Paul

My/Our stay was very comfortable and made effortless by the extra facilities available to Guests. The room was very spacious and clean, although the 'shower cubicle did leak water onto the bathroom floor and the door 'architrave was rotting where the water had leaked.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Jason

The staff were all amazing people who were polite and wanted to make my stay pleasurable. The facilities are clean and exciting.

The rooms are all clean and well desiged

10/10

Exceptional

13 Jan 2026

David

Really helpful on reception, and also used the gym which was OK,

Business

8/10

Excellent

11 Jan 2026

joanne

Room was good . Christie and Ka

4/10

Poor

06 Jan 2026

Sharon

The room was nice just need to replace or clean the sofa bed as it been peed on a few time & smells

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Tony

The staff were very helpful apart from checkin when we had to wait a good few minutes before someone appeared. Room was very clean & comfortable.
Food ok but nothing more.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Klarna

We had a lovely stay, fun in the pool, dinner was very nice in the Bar and the staff were all helpful and friendly. Breakfast was lovely also with plenty of choice for everyone. Will definitely stay again.

Friends_and_family Family

4/10

Poor

02 Jan 2026

Courtney

Check in was swift and the receptionist was very welcoming, however must admit we were very underwhelmed when we got to our room. It was spacious but very run down and clearly neglected. Broken lamps, broken blinds, dirty / scuffed walls. The cleanliness was pretty shocking too. Most of it we could have made our peace with however when we made the decision to have our paid breakfast delivered to our room the next morning and received mouldy milk and mouldy apples, and the staff shrugging it off like it wasnt a big deal / not even an apology, that topped it off for us. It’s a nice building with nice grounds and I don’t doubt it once had its day and used to be lovely, however it is now clearly very neglected and the staff don’t show much interest. It’s a real shame.

Leisure Family_with_children

2/10

Poor

02 Jan 2026

Kane

Bad 100%

Leisure Family

8/10

Excellent

30 Dec 2025

Chris

Comfy room, good shower. Excellent dinner, friendly bar staff.

6/10

Pleasant

21 Dec 2025

Simon

Room was tatty. Bathroom door needed replacing. Hot water took ages to come through. Double bed too small. Tv small & in wrong position.

10/10

Exceptional

18 Dec 2025

Thomas More

The whole experience was excellent.

Partner

10/10

Exceptional

17 Dec 2025

Cameron

ace

Business

6/10

Pleasant

07 Dec 2025

Sharon

The staff were helpful and friendly and they had a clear policy around allergens building confidence for those with dietary needs, but the hotel in places is looking quite tired especially bedrooms and the spa. Bar costs seemed high and it was a shame there was no access to quality decaf coffee.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

tamsin

room was clean and comfortable, large room

Business Self

8/10

Excellent

03 Dec 2025

Jenna

The hotel needs a bit of paint, the walls are very tired in the halllways.
The room was nice, clean and and refurbished. The only downside was the pillows which were old, lumpy and thin.
Staff were nice.

Leisure Family

10/10

Exceptional

28 Nov 2025

Cameron

Room was clean

8/10

Excellent

26 Nov 2025

Daniel

Our stay was generally pleasant, but there were a few issues that need addressing. First, the receptionist told my wife and me that we hadn’t requested adjoining/connecting rooms, despite this being clearly stated in our booking (as noted above). I understand that requests can’t always be guaranteed, but I find it frustrating when we’re given incorrect information, especially when it feels misleading. Of course, I accept this was a request, but I don’t like being lied to.

We were staying during a particularly difficult time, as my mum had just passed, and we were trying to make the best of things. Unfortunately, we were assigned rooms next to the lift and were later informed that maintenance work would start at 8 AM on the day of check-out. While this wasn’t ideal, we accepted it because those were the only interconnecting rooms available, and we have young children who are early risers.

On a more positive note, dinner at the hotel was a pleasant surprise, and we truly enjoyed the experience.

However, I do want to address an uncomfortable incident we had while using the pool. A private gym member reprimanded my 5-year-old daughter for splashing water (we were very conscious to avoid the \"lane swimmer\") , even though we were within the designated family swim times and had paid for pool access. To make matters worse, another guest approached us afterward and mentioned that the member was known to be a \"miserable complainer.\" The member later attempted to apologise after noti

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Jools

Room was very comfortable but a few small items in floor had been missed in cleaning. A bit disappointed when trying to enter restaurant- stood waiting while 5 members of staff passed us without eye contact or comment.. almost left at that point. Pool good size but everything a little dated. Fairly priced for these considerations

Business Partner

10/10

Exceptional

15 Nov 2025

Lynn

Lovely staff, very clean, very spacious.
Food was great.
Unfortunately didn't manage a swim, perhaps next time!

6/10

Pleasant

02 Nov 2025

Krishma

Nice but very busy...you couldnt relax.

8/10

Excellent

01 Nov 2025

Peter

Pleasant overnight stay but the room was cold and despite turning the heating up, there was no room heating. Also lighting design in the room gave limited light so room was quite dark.

10/10

Exceptional

30 Oct 2025

Cameron

ok hotel

Business

10/10

Exceptional

19 Oct 2025

S J

Yearly stay

For some reason I was given a disability adapted room, and although it was lovely and comfortable and large, spacious etc, the bathroom sink was too low for me and also too small, and the seat in the shower was in the way but the fact it was ground floor suited my needs and don’t really have a negative impact on my stay as we stated for evening meal and breakfast.
The evening meal was superb and the staff were excellent and very helpful.

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

Harpreet

Average hotel with a nice spa

Came for a relaxing weekend with my suster and parents. The hotel reception, bar and restaurant all looked great. The cleanliness of the bedroom was not great, cob webs, some lights not working and definitely needed an overall update. As i was with my mum who has had a knee replacement, all of the lifts being out of order was not helpful, they stayed broken during the entire visit.
The restaurant and bar staff were polite but we had to chase for our drinks, plates to eat a pizza, our bill and the breakfast food being replenished. That was the biggest let down.
In the spa area, there arent very many loungers and it can get very busy so you have to be quick to get a space.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Steven

Large room, good facilities. Nice bar and an excellent breakfast. Very good stay

Partner

10/10

Exceptional

28 Sep 2025

Sarah

Great stay, friendly efficient service, comfortable room and amenities

Self

8/10

Excellent

25 Sep 2025

JOANNA

It was a good location for what I needed.

Business Self

8/10

Excellent

21 Sep 2025

Adam

Great value stay

Great value for money, large rooms and comfy beds. Very good standard of breakfast, the only disappointment was the coffee (self dispensed from the machine in the restaurant), which was not very pleasant at all. Otherwise highly recommended.

Friends_and_family Family

8/10

Excellent

06 Sep 2025

Jeremiah

It was nice and comfortable.

Business_and_leisure

8/10

Excellent

30 Aug 2025

Irena

Extremely spacious room; very comfortable bed; great idea to offer £5 to spend in exchange for missing out on room cleaning. Although spa was good, it was crowded with swimming classes. The major drawback was the lack of hot water in the en-suite; even when running the tap for a long time, the water was barely warm.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Andrew

Absolutely outstanding customer service.The restaurant is an absolute must! we decided dinner was the best we had ever enjoyed in the UK wonderful service and piping hot food served to our table, perfectly timed between the three courses and the flavours were divine.
The staff at breakfast worked absolute miracles with a huge choice of food and the buffet was constantly refilled WELL DONE!!

Leisure Partner

8/10

Excellent

24 Aug 2025

Sophie

Room was lovely, very spacious but the pillows were lumpy. Thankfully I had ear plugs with me as the air con made a low level hum constantly, even if switched off, and I'm a very noise sensitive sleeper.

Self

6/10

Pleasant

20 Aug 2025

Rebecca

Stayed for a wedding. Very rude female in the main bar kept telling us we should use another bar (where there was no outside seating on a very hot day). To encourage us to move she closed the sun shades so that we were in full sun. She was rude to several of the wedding guests. Red carpet for ceremony needed a good hoover. Poor lighting at night outside the venue was unsafe. Food however was excellent and bar staff in the evening were great. My junior suite did not have a tea/coffee maker as described and there was no hairdryer.

Leisure Family

8/10

Excellent

19 Aug 2025

Sohail

Impressed with this hotel. Have so much going for it. Room was good staff were very attentive from reception to spa staff to cleaning
However seems a disconnect between spa and hotel receptions - tell you different things
Annoying that kids pool only till 10 am and then from 4pm
Have a games room for kids

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Verified traveler

Pleasent stay

Stayed in the contemporary suit.
Pros
Large well designed and fitted room
Good friendly staff, especially in the spa.
Room service prompt and tasty
Excellent breakfast choices
Cons
Lift not working (August25)
Room not ready on arrival well after stated check in time of 3pm
Water for the bath luke warm at best which given the large bath is a big feature of the room was very disappointing, shower not a problem at all.

Overall a good stay with only minor niggles

Self

4/10

Poor

14 Aug 2025

David

FIRE ALARM

Always stay here when down in Hinckley. I have to say the 2 fire alarms were not expected, but the one at 3.20am was not great, no apology email, no staff down stairs in the morning to say sorry. Really poor. Was absolutely knackered the next day with then a trip to Manchester. Other than that, all good.

Business

10/10

Exceptional

13 Aug 2025

Janet

Spoilt by rowdy teenages

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Harriet

Great property - lovely stay

6/10

Pleasant

10 Aug 2025

Julie

Spacious room for family. Food and drinks expensive. Need to pay extra to use pool.Vouchers for kids with free mocktail, cookie, popcorn a nice touch.

Friends_and_family Family

2/10

Poor

31 Jul 2025

Jon

Room was noisey and I had to leave

Business

8/10

Excellent

26 Jul 2025

Verified traveler

Would visit again

Check in was smooth with plenty of free parking and reception welcoming. We struggled to find our room due to the layout of the building and a sign that lead us in the wrong direction. We had a suite which was spacious and an amazing sized bathroom with shower however the finishing of the doors, tiling and other areas such as bare plumbing under the WC sink let it down for the overall wow factor it was supposed to have. Breakfast was great with a good selection of food and attentive staff. Overall, the hotel was clean, spacious, had great staff and we would visit again.

Partner

8/10

Excellent

23 Jul 2025

Abosede

Nice place to be, the staff are friendly. The rooms are big, clean and tidy. The dining hall was well arranged but it would have been better if the dinner is also a buffet like breakfast.

Leisure Family

6/10

Pleasant

11 Jul 2025

Jeremy

Budget spa hotel

We had a 2 night stay made week for a funeral. After the first night the room was not cleaned or bed made nor was fresh towels provided. Only the shortbread biscuits were replaced. Had to go to reception and ask someone to come and do the bed. That took 2 hours for them to come. Room was a bit tired lots of scratches in furniture etc.
Corridor full of trays with remains of meals etc

Was unable to get any spa treatments as fully booked.
Spa wasn't very relaxing on Thursday evening as it had lots of noisy screaming feral kids, some who were in the hot tub unaccompanied and clearly were under the 8 min age. Surprised a spa would allow kids. If this isn't a drowning waiting to happen then I don't know what is! Not the relaxing spa break I had hoped for. This was a budget spa.

Partner

10/10

Exceptional

08 Jul 2025

Alida

Booked very late, the room was lovely and spacious and comfortable

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Robert

Nice

Really nice hotel
Slightly hard to find
Great value

Self

10/10

Exceptional

02 Jul 2025

simon

Last minute booking as I needed to stay in area.
Nice Hotel, good check in, lovely big rom with Aircon, very much needed.
Bar and bar food was good
Only negative was breakfast, totally overcooked, sausages and eggs absolutely solid as a rock, felt like a few days old and reheated several times.

Business

10/10

Exceptional

01 Jul 2025

tamsin

pool is lush, lovely helpful staff, large rooms , everything you need

Business Self

6/10

Pleasant

01 Jul 2025

Verified traveler

Overall good, just needs better room cleaning

General hotel was pleasant and breakfast good fare with good service.
Though the general areas of the hotel were clean, the room in which I stayed wasn't particularly clean. Debris and items under the bed (including a flip flop!), toothpaste on the shower tiles, dust in the bedside cabinets.
Good parking.
Didn't use the spa or the restaurant so no comment on these.

Business

6/10

Pleasant

30 Jun 2025

tracy

Room and staff and breakfast good parking good.Bitbthete was a music event that we hadn't been informed of and after the busiest week of my life I just needed sleep the event was noisy and most people seemed to be staying over so then it was the noise of groups going to their rooms and have a smoke out side it went on for a while they mentioned it in reception when I booked in but it was muffled on the front of the building and got louder as we went to our room it was jovial noise just loud when I desperately needed sleep

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Kurt

Hidden gem. Hotel clean, spa and pool amazing, rooms spacious, staff couldn’t do more for you. Beds comfy, and dog friendly everywhere- loved it.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Heather

Lovely hotel

Partner

10/10

Exceptional

22 Jun 2025

Lynda

The room we stayed in was a bit out dayed, just needed an update.

Leisure Family

8/10

Excellent

21 Jun 2025

Sue

Loved the service in the greenhouse room where we had a 70th birthday party.
Terrible service during the day in the bar, when we sat on the patio for a few hours. Only one bloke on his own who didn't cope well.
Bar closed early at night time. Would expect it to stay open longer for residents on a Saturday night.

Leisure Family

6/10

Pleasant

16 Jun 2025

Kate

The hotel's facilities look great but the service lets it down.
Often there is no one on the reception or bar. You arrive and don't know where to do or what to do as noone is greeting you - this is your first impression so important it's a good one!

The bar staff are overwhelmed to the point the don't even acknowledge you when you are waiting. If some basic hospitality training was given it would vastly improve ratings and client experience.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Chris

Lovely hotel and spa. I guess in the summer this is more a wedding hotel (we stayed friday and saturday and there were weddings both days). This didn't effect us at all, other than the long queues at breakfast time - there was no noise and we weren't disturbed at all.
The room was very large, clean and modern.
A really nice touch as the option not to have your room serviced if you are staying more than 1 night, in exchange for a voucher for the bar - thats a win win.
Overall, a lovely break

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Phillip

Paied for a more expensive room but couldn't see what the extra money got me

Partner

8/10

Excellent

05 Jun 2025

Duncan

Great, only complaint was the place had over the top plug in fragrances