Name: The Crossway Hotel Coventry
Address: Wigston Road, 4, Coventry, CV2 2ND, GB

10/10

Exceptional

27 Jul 2026

Christopher

Good service. Keep it up

2/10

Poor

26 Jul 2026

Lee

it was awful booked executive room shower didn’t work to boiling hot or freezing cold
same agsin in the executive room in the end they gave assigned me another standard room to shower in i had my shower and went to use it next morning they booked sumbody into which i still had key card total breach of health and safety they charge £50.00 waiver fee aswell as your booking which you meant to get bk
7 days i was told dirty shower cubical blood on tiles dirty shower pan not mopped any where behind curtains dusty it goes on i have ptsd and i was only staying to be on my own as just lost my 3 year old nephew to cancer it was frightful to think if id walked in that room and a lady on her own or sumbody with disabilities for me for them tried to raise my complaint with manager he didn’t want to no so video him
and his reaction to my complaint he didn’t want to no even locked himself in room to he just didn’t want to engage in any way
i’ve reported it and see whst the hotel chain has to say for itself but it’s sunday so guessing no response today campsite is better with amenities than an executive room writing this is just causing me more stress but it needs to be e said my only advice is to stay sumwhere else not fit for purpose and definitely a manger that carnt
do his hi. properly it is health and safety broken completely

6/10

Pleasant

18 Jul 2026

stephan

Not a bad hotel for an emergency stay over rooms are dated and ok but alot could be done to make better stay ideal for work men van drivers and maintenance workers

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Adam

Very helpful staff, rooms have been recently refurbished and an easy walk to other amenities.

Self

10/10

Exceptional

07 Jul 2026

Michelle

The staff were lovely, very friendly and helpful, the room we was in ,31, had been refurbished but still a couple of issues but we spoke to the manager and he made a note and said he would sort it , there is a lot of work to be done to make the motel up to a certain level but it’s clear it’s well on its way

Partner

8/10

Excellent

05 Jul 2026

Amrik

Found clean room, helpful staff, value for money.

Family_with_children

4/10

Poor

02 Jul 2026

Craig

Room absolutely boiling, floor dirty, no shower gel, poor breakfast

Self

2/10

Poor

01 Jul 2026

Steven

Staff were okay, it says they have full breakfast but they don’t, the rooms were horrible, the walls are thin so you can here everything, full of bugs as there was a gap on the bottom of the front door meant to stay for 5 nights but only stayed for 1 and got charged a parking fine for my first night when I Clearly wrote down my registration as I signed papers before I checked, I wouldn’t recommend if you staying for more than 2 nights

Self

4/10

Poor

28 Jun 2026

Caroline

Its outdated and some furniture was damaged though the staff was very welcoming

Self

8/10

Excellent

21 Jun 2026

Anthony

Just stayed one night after a concert so only made use of the room which had recently been renovated.Nice and comfortable.Queued for ages waiting to check in on arrival but once it was our turn the lady checking us in was very pleasant and apologetic. They take a holding deposit on arrival, which is refunded once room is checked over after departure.

Friends_and_family Friends

2/10

Poor

20 Jun 2026

Tom

This is one of the worst hotels I have ever booked, and I regularly arrange accommodation for our workforce, so I have stayed in and booked plenty of hotels over the years.
The condition of the room was so bad that the lads refused to stay and had to find alternative accommodation. Despite this, the hotel would not issue a refund.
The room was filthy and had clearly not been cleaned properly before our arrival. There was mould around the bed area, which is completely unacceptable and raised serious concerns about hygiene. The smell throughout the room was disgusting – a strong, musty odour that hit you as soon as you walked in.
To make matters worse, there were cobwebs hanging from the ceilings and thick dust on surfaces throughout the room. It was obvious that basic housekeeping standards were not being maintained.
I expected a clean, safe and comfortable place to stay. Instead, we found a hotel that felt neglected, dirty and poorly maintained. The fact that the room was in such a condition and the hotel then refused to provide a refund when the occupants were unable to stay only added to the disappointment.

Business

8/10

Excellent

11 Jun 2026

Tim

Better then reviews after recent renovation. Only issue we has was the bed wasnt made and no clean towels on arrival but quickly resolved by helpful staff!

Partner

4/10

Poor

07 Jun 2026

Justin

Booked a stay at this hotel in march 2026 for a stay in June. Arrived in the car park and was immediately greeted by warnings to pay for your parking, which i did, £5.80, only to find out you dont need to pay, which wasnt explained on signage or by the hotel. Went to reception to check in and was told 3.10pm, it was around 2pm when we arrived. Finally got checked in around 2.30pm. Given keycard to the room number 8. The room hasn't been refurbished, unlike other rooms and looked like it was recently broken into, there is a new door with huge gaps around the frame, the bedroom was horrendously smelly, lampshades were siliconed and nailed to the wall, the tv had no aerial cable so was no use at all, the bathroom door had been opened so vigorously it had pushed the rubber stopper into the wall. There is also a vintage bathroom heater on the wall, the ceiling joint was falling down, behind the dressing table, was filthy and never been cleaned. The dressing table was also damaged yet when we checked in we had to pay £30 deposit for damages...what a joke. We complained to the receptionist and showed her the pictures, which she was horrified by. She said she's going to call her manager. The following morning the manager told the receptionist to offer us a free stay next time, trust me I will not be visiting there again. The rooms should be priced according whether they have been refurbished or not but I paid the same as someone else staying in a nice room.

Partner

4/10

Poor

07 Jun 2026

Jayne

Where do I start, staff helpful, rooms filthy (carpet stained, cobwebs everywhere, curtain hanging off rails) like an American motel that needs knocking down and rebuilding. Very strange rooms where there are two doors to get into the room totally pointless. This could be made really nice but needs a lot of money spent on it

Partner

4/10

Poor

07 Jun 2026

Sarah

Horrible rooms. Check in slow.

6/10

Pleasant

06 Jun 2026

Marie

Although the hotel is being renovated and upgraded we were in one of the old rooms, bedding was clean and bathroom was ok, but as for the rest of the room it was pretty bad, cobwebs everywhere splash marks on walls etc.
staff were great on arrival and departure, free continental breakfast.
£30 deposit required upon check in which I wasn’t aware of and to be fair if I had looked at the room first I would have refused to pay it.
But great location for visiting Coventry.

Partner

6/10

Pleasant

06 Jun 2026

Chris

Lovely breakfast in an airy dining area. Staff friendly and helpful.
The main issue we felt was the room needed some refurbishing, curtains were fixed to window and the wall light shade at one side of the bed was broken and hanging down exposing wiring. It was quite dusty so must of been like it for a time.

Partner

6/10

Pleasant

21 May 2026

Muyiwa

At time of arrival, property was clean. No cleaner to change bedsheets or clean room next day. Reception Staff was not helpful , maintain property with cleaning and better soft skill with customer service experience will be a huge help

6/10

Pleasant

14 May 2026

Kate

Ideal location of hotel. For what you pay room is as expected but imagine only if you stay in one of the updated rooms. Even these the standard of finish just seems rushed. Room wasn't overly clean on arrival. Staff were friendly and helpful.

Partner

8/10

Excellent

04 May 2026

Lorraine

Staying whilst renovating my property. Location of the hotel was out of the way of people's footfall and noise from patronage was minimal. This will be a secret hideaway for a quiet getaway. High maintenance will help futurewise to be an excellent choice in hotel choices. Carpark space is good as long as patrons don't spoil by slamming doors, bright headlights etc.

Self