Name: Britannia Coventry Hill
Address: Rye Hill Allesley - West Midlands, na, Coventry, CV5 9PH, GB

2/10

Poor

13 Jul 2026

Debbie

On arrival, we were advised that there were no rooms in the main building as the rooms were already full and that the building was currently being refurbished! No bar or restaurant. \"Turn left at the skips and the lodge is across from them\". Lodge was a large metal container. Room was clean.
Friendly staff provided additional suppiles of tea/coffee as rooms \"Not serviced until at least 3 days stay\". Days went, no fresh towels or bedding, no rubbish removed. Had to request fresh towels, drinks kit and bed linen. Staff member apologised. To cap it all, there was one window which was adjacent to a hedge, beyond which, was the A45 main road, which had traffic 24/7. The window could only be put on a safety latch, as the security line was broken. The heat during the day was over 32 degrees. At night, it felt more like 40!
We had booked the accommodation last minute, due to a serious health issue with hubby, having already lost the full payment for a week at a caravan park. - HINT: ALWAYS READ THE SMALL PRINT AT CARAVAN PARKS! NO REFUNDS OR TRANSFERS.
Dreadful hotel which is undergoing a complete refurb and which staff advised should be detailed on booking websites. They said that Expedia have been informed of the refit too! SHOULD NOT BE LISTED FOR ANY BOOKINGS!

Partner

2/10

Poor

03 Jul 2026

Matthew

Imagine you wake up from a coma and you go outside to find the world ended and mother nature has taken over.

This hotel would be where most of the zombies live so you have to have your wits about you as you cross the carpark....

Joking aside, this would absolutely make a killing (pardon the pun) if they turned it into one of those zombie, end of the world experiences. Genuinely, they are missing a trick

70's style concrete high rise hotel - check
overgrown and dilapidated carpark with unkept grounds- check
Feels abandoned but you can sense some sort of dark presence - check
Eerie hotel lobby - check
Massive skip as you drive in with old toilets and rotting panelling - check

Harsh review I know but its one of those nights away I will likely remember for a long time.

I stay away with work a lot and in my 20 years covering the UK, Ireland and Europe this ones in the top 3 of worst hotels. I sent my boss a photo and he agreed I could go home.....

I think I was the only one staying that night as the only staff member sent me around the back to a small outbuilding with a few rooms in. I kept one eye open all night.

No restaurant or bar, just a few pubs in the local area that aren't that great.

Avoid unless you want a taste of the apocalypse

Self

8/10

Excellent

17 Jun 2026

p

Stayed in the annexe: room was fine. Recent bathroom makeover with a large walk in shower (very very slow drain though was threatening to overflow so cut shower short). It’s currently a building site but overall a decent clean place to break a journey or when working away. No bar available. There’s no shops within walking distance so bring your own refreshments.

Self

10/10

Exceptional

11 Jun 2026

Steven p

Clean hotel

Self

10/10

Exceptional

08 Jun 2026

Rob

Good all rounder hotel close to shops and restaurants (pub) will stay again great staff

Self

2/10

Poor

05 Jun 2026

Lynn

I only booked this hotel because there was a bathtub in the picture which I need for medical reasons so I put a note on the booking regarding this and assumed everything was ok because I wasn’t contacted, however the pictures turned out to be old so the room was completely unsuitable with no other options but to have a very uncomfortable stay

Self

4/10

Poor

01 Jun 2026

Emily

Well first off we weren’t pre-warned that the bar and restaurant weren’t going to be open or available for the duration of our stay which was 4 nights, nor were there any access to any vending machines which were stated on the listing. We needed somewhere to eat and this was one of the reasons why I booked this place..
We were also put in a room where only boiling hot water was coming from the sink, so we had to use bottled water (that we luckily had) to brush our teeth with…
It was during a heatwave and there were no real access in the place to get decent drinkable water from nor any ice machines.
The windows were filthy and could barely open due to how dirty they were, and it was incredibly hot in our room! Again, luckily since I brought my own fan, we were able to have some sort of airflow.
The doors are stupidly heavy and loud, there’s no need for them to be so aggressive and heavy as they end up slamming shut with serious force.
The place looked so run down and abandoned, it looked derelict.
Would have been reasonable to of had a small fridge in the room but no.
Will never choose to stay here again. Not an awfully pleasant stay and nor will I recommend.

Family

4/10

Poor

13 May 2026

Hazel

Place could do with a renovation. Poor standards

Self

6/10

Pleasant

24 Apr 2026

Craig

Bed was comfy. Shower was hot and bathroom nice and modern. That's where it ended.

Hotel needs urgent TLC. Looks run down, carpark looks like something from a post apocalyptic movie.

No bar open and no restaurant. Thankfully there is an Harvester less than 1 mile away.

Self

8/10

Excellent

11 Mar 2026

Mandy

The room was very clean as were the reception and stairway but the rest of the hotel is still being refurbed, the bar was closed with no access to any food or drink. I am sure it will be very nice when it is finished. The staff were very helpfull.

8/10

Excellent

29 Nov 2025

Joy-Lynn

The beds were comfortable, room has been updated. Not going to lie the building looks a bit sketchy. But happy with our stay

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Folarin

Okay

Clean room. Some drunken smell on the corridor. But overall the hotel is clean and warm

Business

6/10

Pleasant

16 Oct 2025

Steve

Nicely refurbished room, heating took forever to come on but warm once working ok. Hot water not up to standard as it takes well over 2 minutes for hot water to come through. Hot tap and shower needed to be in full for many minutes to draw hot water through.

Business Self

10/10

Exceptional

09 Oct 2025

Bilal

Great hotel. Only 10-15 minutes from NEC, which is ideal. Looks grubby from the outside, but really nice inside. I would definitely recommend it.

Self

4/10

Poor

26 Sep 2025

Monica

Arrived late, no food available die to refurb was not told this when I booked. Expensive for nothing but a bed to sleep in!

Business Self

8/10

Excellent

18 Sep 2025

Tim

Happy

Communal areas are in turmoil as the hotel is undergoing refurbishment. My room, however, was recently renovated and was well decorated and equipped. Also clean!

Business

6/10

Pleasant

18 Sep 2025

Steve

Inside better than outside

As you pull up into the car park the first thought is..is it derelict, shut down?
Entrance through the painfully slow auto doors leads into slightly better looking reception area, very helpful receptionist and nice new carpet on the floor. The hotel is being refurbished and therefore no bar or food available. The room allocated to me was nicely refurbished, possibly the nicest bathroom I’ve stayed in for a while, thick new carpet and comfy mattress. However, the aluminium windows hardly opened to get rid of the overpowering smell of paint. The heating did not work so quite chilly overnight.
Would consider staying again if there was food/drink provision but it’s not in an area that you could walk to a pub/restaurant that I could find.

Business

6/10

Pleasant

16 Jun 2025

Henry

The stay was comfortable however there were no food or bar facilities. I had booked in March and received no updates about the lack of facilities

Partner

4/10

Poor

18 Oct 2024

Toby

It a Dungeon

Arrived to empty carpark but packed hotel, guessing it where the givernment are housing immigrants, staff seemed polite but was a very strange atmosphere! Security on the main entrance was a bit off putting.
Manageable for one night if passing through

Business

2/10

Poor

18 Sep 2024

Robert

terrible , full of asylum seekers didn't feel safe and wasn't prepared to stay over night and leave my van.

Business

4/10

Poor

03 Jul 2024

Mark

This is a hotel where there are lots of residents loitering outside and inside and is very off putting. This hotel looks untidy and definitely has the resemblance of youth hostel. I wouldn’t book again

Business_and_leisure

4/10

Poor

02 Jul 2024

Ian

Okay ish

Incredibly tired hotel, with no services.
On the Positive, the room was clean and shower worked well with plenty of hot water
Wi-Fi in room was perfectly reasonable
No bar, no restaurant facilities that I could use, as was advised by checking staff not to. Entrance doors that seem to be on Prozac lift that worked but made terrible noises and made me feel very uncomfortable.. Windows in bedroom the only opened one centimetre and that was after I’d shove them hard to open at all. Car park that was covered in Garden rubbish, Which had been there for months by the look. Most areas were tatty.

Business

2/10

Poor

29 Jun 2024

Lee

Something out of a horror film,
Walk through the door and walked straight back out,need to update web site and stop giving people a false impression on how good the hotel looks need to close and have a complete make over DIY SOS might help.

Leisure Family

6/10

Pleasant

13 Jun 2024

Paul

Didn’t feel overly safe. It was like an asylum seekers hotel.

Partner

2/10

Poor

13 Jun 2024

Stuart

DO NOT STAY. AVOID

DO NOT STAY. This is an awful Hotel. I paid £115 for a grotty, run down room. The whole place smells. I asked Hotels.com for a refund but they couldn't promise me one until they spoke to the Hotel the next morning, leaving me no option but to stay. To be honest I am disappointed that Hotels.com have this Hotel on their site. The staff are very rude and proceeded to insult me because I wasn't happy. The room walls are covered in stains, bathroom looks dirty, the whole place made my skin crawl. You can’t sleep because the heating system pipe work bangs even though I had my radiator turned off! So please avoid..

Business

2/10

Poor

06 Jun 2024

M

Do NOT stay!

This property was like a half wayhouse.
People eating in lifts, whole downstairs stunk of curry, whole place was very badic run down and grubby.
This is not what i expect when booking through Hotels.com.
Maybe worth a site visit, then i am sure you will remove this property.
It was so over priced.
I usually pay around £100-£190 and have always been comfortable with the accommodation.

Business

4/10

Poor

16 May 2024

G

Very poor.

What a gloomy building. Grotty and run down. The lobby and car park were scruffy and tired. I did get an early check in, and thd lasy at reception was lovely, and very helpful. The bed was rock hard, everything in the room was old, tired and outdated.

Partner

2/10

Poor

15 May 2024

Wyn

Disgraceful

The whole place smells of drugs and urine!!! I drove into the car park, walked past a few people smoking weed and then walked into the building - the stink was overwhelming!!!

Business

2/10

Poor

02 May 2024

Bradley

Filth

Wouldn’t let the refugees stay there!! Wait they already were. Honestly this place is just rank it’s quite funny lol

Business

2/10

Poor

02 May 2024

Leighton

Awful, AVOID this place.

This is not a hotel in any shape or form. This is a hostel for immigrants, which I’m not against but should’ve been clarified before. I shared lifts with some questionable characters and if I was a lone female guest I think I would’ve been terrified so if you are a lone female then I’d suggest you avoid this place.
Upon arrival there was blood on the stairs leading to the entrance where we were greeted by a not very friendly security guard. We checked in, which was pain free but got given a single key to our rooms. Really didn’t need the key though as my colleagues door could be pushed open without one. We chucked our bags into our rooms and went downstairs to find somewhere to eat. Two policemen were in reception taking away one of the non paying guests from far away lands. There is no where near really to eat so had to walk about 20minutes to find a harvester. The whole place is dirty, absolutely no service what so ever, just a security guard on the front door that speaks little English and looks like he wanted to be there as. Much as what we did which was not a lot..
the walls in the room were filthy, and again, in my colleagues room was a massive dirty hand print above the bed.
Although the bedding was clean, the mattress told a different story.. sadly I have run out of characters to give a full story but long story short, we checked out early… avoid avoid avoid.. I had to give 1 star but if 0 was an option then I would’ve pressed that.

Business

8/10

Excellent

18 Apr 2024

Neil

Family trip to see WWE

It was a very comfortable room and yes it was basic but perfect for what we needed

Friends_and_family Family

2/10

Poor

12 Apr 2024

Aaron

Awful place

Business

4/10

Poor

19 Mar 2024

David

Disturbed sleep thanks to busy road & poor windows

Shabby hotel in need of TLC.

Room was adequate for my basic needs, but hotel is fronting a busy dual carriageway which is very loud. The windows did nothing to mute the sound of the road. They need replacing with double/triple glazing as a priority.

Don’t think there was any food being served in the morning, so went elsewhere for breakfast.

Self

2/10

Poor

18 Mar 2024

Andrew

Worst hotel ever

Worst hotel I’ve ever stayed in EVER

Business

4/10

Poor

15 Mar 2024

Graham

This hotel has past its use by date, it's old poorly maintained needs a good clean and complete overhaul. The outside areas look like something from a post apocalypse film. I would not stay again or recommend it shocking place.

Business Self

2/10

Poor

07 Mar 2024

Verified traveler

Do not stay here!

I would not recommend anyone to stay at this hotel. It is extremely tired and dirty and felt quite unsafe. The room was unclean with silverfish insects running around the bath and when i tried to wash them away the shower collapsed. There also wasnt a proper lock on the door, just a chain. There was a very unsafe feeling across the hotel. I did not stay and had to book last minute alternative accommodation.

Business

8/10

Excellent

06 Mar 2024

John

The room was booked as wheelchair accessible. Unfortunately nothing was accessible about the room the en-suite or the bed.

Business_and_leisure Partner

2/10

Poor

07 Feb 2024

Jack

Its cheap but not worth it

When i arrived at the hotel the main areas of the hotel were not clean. The hotel has a run down look the clients in the hotel are quite intimidating the sheats had stains

Business

6/10

Pleasant

23 Jan 2024

Ryan

Won’t be returning

The hotel was probably once very nice, sadly it is now quite run down. They currently house a large number of migrants, there is security at the door and whilst we had no problems the overall atmosphere didn’t feel like a pleasant place.
The regular smell of weed was less than desirable! However, the drive to the NEC from here was quick

Business

2/10

Poor

03 Dec 2023

Lucy

Receptionist was fine, nice. The room was rancid! Pubic hairs all over the bed like someone had sprinkled them on there and in the sheets, mould stains and damp marks everywhere. Dead bugs in bath, stains all over the carpet and lampshades. Worse than military accommodation and that’s saying something. The outside looked like a crack den. Not sure how this is even open.

Business Partner

2/10

Poor

10 Nov 2023

trevor

Nightmare

Full of immigrants lying about using their hands to serve food no bar for £82 a night bloody disgusting won’t be usoyou again

Business

6/10

Pleasant

23 Oct 2023

Paul

Noisy Road very near

A basic stay hotel reflected in the price. No restaurant due to asylum seekers being resident. Harvester pub near but more expensive then London !!!Beds were comfortable though basic. Linen was clean. TV worked. Water was hot. A very noisy location due to being next to a busy duel carriage way. Ear plugs required.

Business

4/10

Poor

22 Oct 2023

daniel

This hotel should not be stayed in the area is unsafe and the hotel is being used as a temporary housing estate not what ypu expect when checking into a hotel

Business

2/10

Poor

21 Sep 2023

Stewart

Do not go near this place as quite possibly the worst hotel i have ever seen. This hotel should not be listed on any site as it is nothing better than perhaps a hostel some of which would be considerably better than this place.
This place is fundamentally an asylum seekers holding cells not under any stretch of the imagination classed as a hotel. AVOID AT ALL COSTS.

Business

2/10

Poor

14 Sep 2023

Mary

DO NOT BOOK HERE

I would suggest you remove this hotel from your site - looks like a derelict building - lifts disgusting - arrived at 8.30pm to be told no bar open no food available - terrible smell on corridors and room - dirt marks on wall and chips pit of paint - this was more like a hostel than hotel - to be charged what i was is an absolute disgrace

Business

8/10

Excellent

11 Sep 2023

Rosanne

The staff were very helpful , but the property is somewhat limited in its facilities for disabled such as myself . Toilets near reception but have been useful , rather than having to use stairs and more signage for disabled . I was not aware of the ramp and entrance for disabled until it was pointed out to me .

Leisure Partner

2/10

Poor

10 Sep 2023

Jacqueline

I have to say the bed was clean... the bath, shower and toilet also were, but walls, doors and everything else where appalling. We were advised by the staff NOT to eat there when we were considering booking breakfast. The building itself was in disrepair, only one lift was working and it was filthy. The grounds around the building were like a bomb site with skips, piles of rubbish no proper parking facilities. I was totally taken aback when we arrived. No wonder there is a non refundable clause - but I will be expecting a full refund. It was only an overnight stay for us and I did not leave the room. 😳

Partner

8/10

Excellent

29 Aug 2023

Ashok

Good property

Business Self

6/10

Pleasant

30 Jul 2023

brian

Property run down. Ok for a quick overnight stop. Not to stay to long.

Leisure Friends

4/10

Poor

30 Jul 2023

Gwendoline

A very tired hotel with limited staff. Bar never open throughout our stay.
Mattress on bed very poor you could feel the springs coming though. Only good points were
bedding was clean and plenty of hot water.

Leisure Family

2/10

Poor

09 Jun 2023

Jodie

You should really warn people if you are going to change the use of the hotel to house asylum seekers. The place was horrendously dirty, noisy & will be seeking further contact with you regarding the matter.

Business Self

2/10

Poor

08 May 2023

Razvan

I was booking a room in the morning, using expedia. In the app was asking around what time I would arive , put between 6-7 am , got there and heard that they do not check in only from 2pm . I have explained at the reception that I was very tired and had to sleep somewhere and they still do not let me in . I tried to get my money back but if i was cancelling the booking I would not be refunded . In the end i end up sleeping in a park , and still not got my money back. Very bad feedback from the personell, honestly disgusted.

Business Self

4/10

Poor

15 Mar 2023

Lucy

Not great, would not stay here again

I should have read more reviews before booking here.

When I arrived the outside of the building was very run down and dirty. The car park was run down and smelled of weed when I exited my car. There were also groups of men around the car park, which felt intimating and I was concerned about the safety of my car and possessions.

When I arrived I noticed two security guards, which was a worrying start and felt intimating. Check-in was less than friendly and limited information given (was not even given the option to book breakfast should I want it).

I was asked to show my ID which also made me feel intimidated.

The hotel itself was dated and run down, as were the room. Wallpaper bubbled and peeling, scuffed walls and mould marks in the ceiling of the bathroom. Doors in corridor were very loud and rooms were not very soundproof.

On the plus side the bed was comfortable (although hard if you don’t like that type of bed) and the shower warm. I also felt safe once locked and chain across in my room.

I would not stay here again, even though it was inexpensive you still expect a certain level. I believe having read reviews that refugee people live at this hotel, which would explain the security. I have no issue with this, but wish it had been advertised clearly so I would have know what to expect.

Self

4/10

Poor

13 Mar 2023

Verified traveler

This hotel was mainly filled with Asylum seekers.

Partner

2/10

Poor

05 Mar 2023

Paul

Possible the worst hotel we have ever stayed in.

Run down hotel.
Not welcoming.
Needs of a massive uplift.
Felt left like we were staying in a hotel from the tv series The last of us/Chernobyl.
Security on door to open sliding doors in high vis vests. Very poor all round.

Partner

4/10

Poor

20 Feb 2023

Pauline

Never again

Arrived and thought the building took Ed derelict (don’t be fooled by picture). Even though it has a restaurant, staff suggested I didn’t eat there. The radiator was off yet really noisy so ended up changing rooms after midnight so I could get Somme sleep. Alternative room was fine, but again nosy - this time from from traffic.

Got the feeling the majority of guests were migrant workers, so not the type of place I’d take a family to. In fact, just would t go back as found the whole experience unnerving (huge hotel and only 2 or 3 cars in car park, looked abandoned, poor signage and no lighting at entrance…)

On a p,us, the reception staff were friendly and very helpful when I requested a different room

Business

8/10

Excellent

25 Jan 2023

Reece

The staff were brilliant with courteous and extended support as we had arrived late in the evening.

Business

2/10

Poor

12 Jan 2023

Andrew

Worst stay ever

The stay was that terrible I booked 2 nights I moved hotel on the 2nd night. This hotel was used as I can only describe as an immigration holding centre for asylum seekers. I just felt unsafe and intimidated there. I was told by staff not to eat there and no local shops around unless travelling by car or taxi. Had to order a takeaway online. Room was very dated. Bath had rust around the plug hole

Business

6/10

Pleasant

20 Oct 2022

Chris

Adequate for One night

As stated by others this hotel is more like a refugee hostel than a hotel. That is not necesarily a problem but the condition of the hotels public areas reflected this as they are tatty and run-down.
There is no restaurant / bar and breakfast has to be ordered the day before which I wasnt told about. Used the local Harvester which was good.
Room was a good size and clean, but considering the condition and facilities of the hotel I consider it overpriced at £85 for a double room

Business

2/10

Poor

13 Oct 2022

Stephen

From somebody who stays away from from fairly often I have to say this place is the worst dump I've ever had the misfortune to stay in.

No heating in the room last night.

No hot water so no shower this morning

Oh and there's gangs of young male Immigrants everywhere with no sign of any security making it feel very unsafe.

This property should not be available to book on your website.

Business Self

8/10

Excellent

09 Oct 2022

Lawrence

A little run down, rooms are ok to stay in but the breakfast and restaurant options are not so good

Business Self

4/10

Poor

03 Oct 2022

Osian

Not good

Business

4/10

Poor

08 Sep 2022

Ashley

Grim

Hotel was extremely dated and unclean. Room appeared to be clean until I noticed a bogey, and bizarrely, a foot print on the wall.

Restaurant had a lack of options. All that was on offer was burgers and a pasta dish. If you do stay here then I'd recommend going to the nearby Harvester instead.

All in all I'd say this is the worst hotel out of the 27 hotels that I've stayed in this year.

Business

6/10

Pleasant

04 Aug 2022

Sunny

Needs updating

Very helpful when booking, accommodating my husbands medical needs, but on arrival nobody opened the door of the disability ramp. Another guest opened it for us.
A few times 1 lift was unusable as full of mattresses. Being on the 5th floor & unable to use the stairs meant a long wait.
The room was very hot with the window only opening 4 inches.
One electric socket was in need of replacement but in our 2 night stay i didn't see a member of staff to report it to.
The bathroom was very small but this was to my husband's advantage as he had support when using it.
The meal times were very short and the bar had beer on tap and spirits but no mixers or soft drinks.
The 2 disability parking was taken up by non disabled or work vans due to lack of easy parking. There was another area for parking, but this had a weight restriction of 2 ton and a ramp that caused the back end of vehicles to scrape the ground.

Partner

6/10

Pleasant

25 Jul 2022

Verified traveler

Did not enjoy this place

A very poor quality hotel. Run down and poorly maintained. Bed very uncomfortable. Some seedy looking characters hanging about the place which felt rather intimidating to me as a solo female guest. Locked myself in my room and stayed there all night! I would not return to this hotel or recommend it to others.

Self

2/10

Poor

30 Jun 2022

julie

Avoid like the plague!!

This hotel has been left to fester by its owners, it has not had any modernisation for at least 20 years. Everything is worn out and tired looking, needs decorating, carpets changing, new beds and mattresses. Evening meal consisted of one choice, and served in a takeaway tray. It was more like a hostel for refugees. The only positive thing about this hotel, is that it has made me read hotel reviews before I book a hotel, so I don't make the same mistake again

Business

4/10

Poor

30 Jun 2022

A G

Poor

Old building, in need of major renovation. Nothing like the pictures on hotels.com.
Bar closed, restaurant closed ar 18:35.
Bed like a rock, springs can be felt and heard as you move.
Won't be coming back.

Business

6/10

Pleasant

28 Jun 2022

F

Cheap and Functional

Clean comfortable room, reception staff quick and efficient, car park in need of overhaul. Bar closed so a 15 minute walk along the village (Allesley) street for alternative food and drink options.
Aesthetics are not easy on the eye and hotel has little kerb appeal. Cheap and functional with no frills.

Partner

4/10

Poor

09 May 2022

julianne

We were lied to by staff and manager lied aswell. We paid for a room that no longer offer. The manager stated we could not have refund aa we paid cash

Leisure Family

10/10

Exceptional

28 Apr 2022

Stuart

Friendly staff

Self

8/10

Excellent

08 Apr 2022

Sylvia

An old hotel , but very convenient to City centre, clean, breakfast excellent choice.
Good value for money. Thankyou

Leisure Family

4/10

Poor

21 Mar 2022

Jackie

Shabby condition inside and out.

Business Family

4/10

Poor

03 Mar 2022

Mark

Dated

This hotel is very dated, I can't and wont stay here again.
The hotel is a place where, I am informed they house homeless and refugees.

Business

10/10

Exceptional

20 Dec 2021

Andrew

Great place and fantastic price

10/10

Exceptional

20 Dec 2021

Amanda

Very good service

Partner

6/10

Pleasant

19 Dec 2021

Desmond

Hotel is looking tired the condition is deteriorating and when you leave the lift door open at the ground floor the first thing you see is a pile of rubbish stacked next to a door waiting to be disposed off. Hotel rooms require attention poor condition and maintenance, room was clean and tidy, not value for money,

Business

10/10

Exceptional

18 Dec 2021

Jamie

1 night stay

The night I stayed was ideal for me
Easy booking
Easy check in
Comfortable room

Self

10/10

Exceptional

20 Nov 2021

geoffrey

The room had recently had a refit, it was lovely, clean and comfortable, this property is improving every time we stay

Leisure Partner

8/10

Excellent

01 Nov 2021

MM

Good stuff

The trip was amazing, the night was good too, the room was clean and warm to be honest everything was fine.

Friends_and_family Family

2/10

Poor

23 Sep 2021

John

Very poor

Rubbish, scruffy dump

Business

6/10

Pleasant

09 Sep 2021

Cath

clean. room not serviced.

Leisure Friends

2/10

Poor

05 Sep 2021

spencer

RUBBISH,

CRAP looking building
NO bar
NO food available
despite their advert saying its on site ?

Self

2/10

Poor

26 Aug 2021

John

atrocious

did not let us in despite us paying for it but because Hotels.com did not pay the hotel despite us having a confirmation booking number, they would not let us in and we spent the night in a storage area waiting, my son had been involved in a car accident and had concussion yet they would not give us the room we paid for because Hotels.com whom we had paid through did not pay them. disgraceful

Friends_and_family Family

6/10

Pleasant

12 Aug 2021

Verified traveler

Nothing like the photos, very run down. Staff very nice. Shower not in great condition.

2/10

Poor

06 Aug 2021

Verified traveler

This hotel is neglected and is being used as a refugee centre for young Asian and Eastern European men. As a single female I felt extremely intimidated as the men were hanging around in the corridor outside their rooms. While I have every sympathy, these men are traumatised and come from countries that generally have low respect for women. I didnt see any refugee women or children.
When I spoke about it to the receptionist he said that I should not have been put on the 7th floor and that they had another floor reserved for guests.

Leisure Self

6/10

Pleasant

11 Jul 2021

Verified traveler

Thay had a no smoking inside the hotel but someone was smoking outside of the room and I cold small inside my room and I told them twice about it and they had a face mask to wear inside the hotel but half the people never wear a mask,

Leisure Family

10/10

Exceptional

04 Jul 2021

Tasneem

Wonderful central location, very helpful staff, a great hotel, the parking situation takes a bit of getting used to but it's not as confusing as it seems. Overall an enjoyable stay, in a fine, friendly hotel

Friends_and_family Friends

10/10

Exceptional

02 Jul 2021

Verified traveler

a beautiful Hill Hotel

It is a very wonderful place and the staycation was amazing.

Business

2/10

Poor

28 Jun 2021

Thomas

Britannia hotel Coventry

Everything was terrible the hotel smells they changed my reservation to their sister hotel in the middle of town

Business

8/10

Excellent

13 Jun 2021

Mark

My stay was very nice . It was just for conversation that i stay at the hotel. But all round it was nice

2/10

Poor

04 Jun 2021

Verified traveler

You get what you pay for!

Can’t say that the room was anything other than disgusting. There was stains all over the floor, holes in the walls, flies in the lights, the bathroom vent was absolutely caked in dust and the window had more mould than a drain pipe! Didn’t even have a shower and slept with my clothes on

Friends_and_family Family

2/10

Poor

29 May 2021

Verified traveler

Looks horrendous from outside, looks scary. Receptionist was okay, very polite but took ages to check in and was not very enthusiastic. Hotel is extremely outdated and smells so bad. The lift is dirty the hallways look dirty, not sure whether they actually are or whether its just because they’re old. Walls are so thin you can hear everything. Asked for a late checkout, a maid tried to get into our room at 9:15 normal checkout wasn’t even till 10 so we were woken up and frightened that someone was coming into our room. Could hear every little noise inside and outside the hotel. Bathroom was gross didn’t even use it. Bed was okay but not that comfy. Rooms were quite clean but again outdated so felt very dirty. Will not return felt dirty when left and uncomfortable whilst there

Leisure Partner

2/10

Poor

24 Apr 2021

Lee

Not good.

Limited parking space available. Builders appeared to be sleeping in vehicles. Hotel in general poor condition throughout. Very noisy during the night with shouting and doors slamming, seemed to be from all floors. Many people that appear to be refugees hanging around all areas. Low price of £25 per night isn’t worth it by any comparison.

Business

6/10

Pleasant

22 Apr 2021

Emma

The rooms were tidy but not clean enough, residue around toilet and bath etc, tea and coffee faculty's were lacking

Business

2/10

Poor

30 Mar 2021

MR S

AOID REFUGEE CAMP!

Used this hotel for a training course we needed to attend near by we checked In and it looked a bit run down from the outside and car parks shut off and people gathered in small groups but the rooms where ok new carpet fresh paint etc but when we returned from course in the evening we were greeted by a que of I’d imagine 100 ppl with polystyrene trays all young men of different nationalities waiting to be fed despite all of us having to pay full rate and go out for food this is being used as a refugee camp which is fine if the business choose to do so but shouldn’t then rent the few remaining rooms to the full paying public

Business

8/10

Excellent

11 Mar 2021

Frank

Britannia Coventry Hill Hotel March 21

Old hotel ion need of updating but all facilities were in good condition

Business

2/10

Poor

08 Oct 2020

Jonathan

There was no carpet in the room and the manager was meant to respond to my emails but after 2 days heard nothing

Business

2/10

Poor

01 Sep 2020

Imran

Refugee Hotel Only

Absolutely disgusting hotel. Full of refugees!!! Carpets ripped and worn. Beds broken. Hotel stinks. Bathroom dirty and the toilet wasnt flushing. List goes on. Ended up loosing money for the night and stayed across the road.

Partner

2/10

Poor

13 Aug 2020

Verified traveler

Complaint

The hotel corridoor’s were smelling very bad, They were rubbish bags outside the Doors. My room was really cold i woke up with a cough, there was no shower gell and only one roll of tissue. My stay was very u pleasant i didnt aleep till late and woke up very late for my business meeting.

Business

4/10

Poor

12 Aug 2020

Terry

migrants hotel

Should be call migrants hotel. Asylum seekers everywhere. I think i was the only one there who had actually paid for their room

Business