Name: Village Hotel Coventry
Address: Dolomite Avenue, Coventry Business Park, Coventry, CV4 9GZ, GB

2/10

Poor

15 Jul 2026

Matthew

No rooms had air con. Hotel had no fans to provide and the windows opened about 1 inch. Room service to get drinks ended at 9pm. All the hotel apps did not work and QR codes failed. Ordered food that they could not provide and was too late to reorder by the time they realised. I had to order in a pizza from somewhere external in the end. Would not stay here again.

Partner

8/10

Excellent

14 Jul 2026

Janet

The Breakfast at the Village Coventry was better than we expected after an awful experience at Village Leeds, Headingley. The bedrooms were very good, clean and comfortable. The staff that we interacted with with were polite and friendly.

Partner

10/10

Exceptional

10 Jul 2026

Olamide

Smooth services

Partner

10/10

Exceptional

06 Jul 2026

Karl

My daughter had a lovely stay, the only issue she had that the room was really hot as there was no Aircon, she did have a small fan but did not have any effect in the heat. Overall though she said it was a really nice hotel and would stay again.

Friends

2/10

Poor

30 Jun 2026

Martin

Scaffolding placed across the window so unable to vent the room. Unbearable heat in both the corridor and the room. Nothing anyone can do about the weather, but you should be able to open a window in the evening to try and cool down. Windows are restricted, not a problem. But couldn’t get that far as scaffold was in the way.
Staff told me- he didn’t put the scaffold up. Very unhelpful.
Awful place, never again.

Family_with_children

6/10

Pleasant

27 Jun 2026

Amit

Standard Village quality. Clean and comfortable bed. Room good size. Everything generally clean. Let down - on arrival we couldn’t get a twin bed as booked weeks before due to lack availability so instead had to be given a double bed instead. This is poor especially as room type was booked via hotels.com.
No AC solution for the room in hot weather. Just a small fan wafting hot air in a small room. Another typical under thought UK Hotel. How can a Hotel not have AC above the ground floor.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Nick

Good size room.
Plenty of parking, shame it costs £5.
Plenty of options to choose for food.

Self

8/10

Excellent

21 Jun 2026

Helene

New hotel, room very practical, new and clean (apart from one set if bedsheets, with dark hair that did not belong to us). No telephone to call reception in the room.
Staff very polite and helpful.

Was a bit surprised to have to pay extra for parking (nowhere on hotel details when I booked as far as I know).
Good to have starbucks on site.

On the whole, good experience but a bit expensive for a budget room, especially as we booked ages in advance

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

iulia

Great stay. Thamk you. Perfect in all possible ways.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Shaun

The hotel has plenty to offer. The only downside was no Aircon on a particularly hot evening and the inability to open the windows wide enough to let any air in. There was a fan provided but it didn't have the power to make a difference. Otherwise a good venue.

Family_with_children

10/10

Exceptional

28 May 2026

Gary

Lovely hotel and very close to everything

Friends_and_family Friends

8/10

Excellent

25 May 2026

Amelia

First visit to a Village Hotel, really good. Very clean and comfortable.
Room needed air con though

Friends_and_family Family

10/10

Exceptional

23 May 2026

paul

Great place to stay although a little expensive on drinks
Easy access and lots of amenities close by
Great pool and spa

10/10

Exceptional

22 May 2026

Peter

Nice stay, rooms well equipped and clean

10/10

Exceptional

18 May 2026

KALPESH

Clean room

10/10

Exceptional

18 May 2026

destiny

Very good

2/10

Poor

11 May 2026

Helen

My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given (\"it's what the airlines do\") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!”

My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel.

After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage.

Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care.

We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jacqui

The staff at the hotel made my stay - from the gentleman at reception who checked me in and changed my room immediately on my request due to the noise outside - to the lovely Millie at the bar who helped me on numerous occasions with food orders and was always so pleasant, to the blonde girl at the bar who helped me watch the Bournemouth 🍒v Fulham game (hope she enjoys Uni and her new live living in Bournemouth) and finally Catherine who organised a takeaway away box of food for my journey home, due to me leaving before the lunch buffet was due to be put out - as I had to leave early to catch a flight. The hotel should be grateful to have such great staff that provide such excellent customer service,

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Catherine Lucy

Great location on the edge of the city so easy to access from the motorway, with plenty of parking which was free for residents.
Breakfast was disappointing, limited choice and a few of the hot options weren't restocked during the time we were there.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2026

Gareth

Peaceful stay in a clean and tidy environment

Business

10/10

Exceptional

21 Apr 2026

Jamie

Newly refurbished room was excellent along with the pool facilities and room service menu

Self

8/10

Excellent

19 Apr 2026

Michelle

Easy check in and out.
Comfy room
Lovely breakfast

Family_with_children

10/10

Exceptional

18 Apr 2026

Sarah

Lovely hotel. Room was a nice size, beds comfortable. Also pool and gym area was a lovely additional perk!

Family

10/10

Exceptional

12 Apr 2026

Ryan

The staff are lovely and the rooms are clean and well-equipped.

Self

8/10

Excellent

07 Apr 2026

Barry

.

Partner

8/10

Excellent

04 Apr 2026

Simon

Good

10/10

Exceptional

29 Mar 2026

Ruth

Clean, comfortable and quiet room. Good WiFi, TV and kettle. I would have liked there to have been some decaffinated coffee in the room. Also, I wish I had known to bring a padlock for the changing rooms for the gym and pool. There wasn't one available for me to use and so I had to put all my clothes in a plastic bag and leave it by the side of the pool

Self

10/10

Exceptional

29 Mar 2026

Scott

Nicely appointed clean room, great facilities !

10/10

Exceptional

28 Mar 2026

Cheuk yan

Good connection room and friendly staff, good for swimming

Family_with_children

6/10

Pleasant

22 Mar 2026

Lisa

The pool / gym facilities are a real highlight of this hotel and the kids loved having a swim. Sadly I was disappointed with many other aspects.

The hotel is well maintained but the cleanliness of the room we were in was questionable! The kettle was dusty and had stale water sat in the bottom. As it was I couldn’t make a drink as the cups and tea spoons were so dusty and dirty and had either never been used and just gathered dust or grime or had not been changed from a previous occupier.

We were here for 2 nights but housekeeping changed towels but nothing else - no beds made, no bins emptied. This was despite leaving the card out asking for our room to be refreshed.
There were also used cups / wine glasses left outside my room for 2 days that were not ours and had either been left by another resident or house keeping. Either way they should not have been there for that amount of time.

Breakfast doesn’t begin till 8am at the weekends which we found to be a little late. Also the queues at the hot food were really long straight away, which probably means that many others thought it started too late as well.

The staff were friendly, beds comfortable but rather small and a real lack of drawer storage and no space for toiletries in the bathroom.

Overall an okay stay for a quick stop over stay but I wouldn’t rush back.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Adil

Great place - pool and gym were fantastic. Food was tasty too

10/10

Exceptional

27 Feb 2026

Norman

Clean room

Partner

2/10

Poor

24 Feb 2026

Georgie

When checking in I was told renovations were going on however wasn’t told this before I booked. I had to carry my heavy bags up and down many flights of stairs, for someone who suffers with fibromyalgia this wasn’t ideal and I ended up in a lot of pain which was unpleasant for me ! Hotel also very noisy. Such a shame as I’ve stayed here a few times before and loved it hence why I returned.

Self

8/10

Excellent

23 Feb 2026

Audrey

Everything

Family_with_children

6/10

Pleasant

22 Feb 2026

Balwant

The room was very clean and comfortable. However, availability of food at 9pm in the restaurant was very poor. There was nothing left for us to eat except some chips and garlic bread.

10/10

Exceptional

22 Feb 2026

Much

A very beautiful hotel! Clean and the beds are so comfortable! Strongly recommended!!

Family_with_children

10/10

Exceptional

20 Feb 2026

Jonathan

Room was spotless hotel was great

8/10

Excellent

11 Feb 2026

Mark

Great location, comfortable room, but the bar/restaurant was a bit loud/busy.

Leisure Family

10/10

Exceptional

06 Feb 2026

Tayyab

Nice

10/10

Exceptional

02 Feb 2026

Darius

Breakfast was good. Bed a bit uncomfortable.

Leisure Family

6/10

Pleasant

30 Jan 2026

Diane

not a fan of village hotels just booked it as the most direct route to airport parking as event at NEC was making airport hotels expensive. Room too dark communal areas too busy. really creaky ceiling when person in room above us walked about food etc too expensive hate check in process

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Anthony

Excellent from check in to departure

Business

6/10

Pleasant

26 Jan 2026

Faisal

The room was alright, only let down was the heating was not working and there was a hair on the bed

8/10

Excellent

19 Jan 2026

Karen

Room was ready and clean

6/10

Pleasant

16 Jan 2026

Paul

Staff were very polite. Room I was given (203), was nice but on one of the windows the latch was broken so even when closed, I could just push it open & the other window had a terrible draft coming in. I didn’t bother to advise staff till following morning & was told all the rooms are due a refurb. Not the best or worst hotel I’ve stayed in however, the window was a security risk

Leisure

6/10

Pleasant

12 Jan 2026

Phil

Picked this hotel for its pool and paid extra for a room that included pool access. But the pool area was so rammed it was unusable (I don't mean busy, I mean all seats in the sauna and steam room full, people standing against the walls in them to use every inch of capacity and more turning away at the door when they realised there was no space). Sure, this is partially due to the January gym rush, but why sell pool access to hotel guests in advance when it's obvious there's no capacity?

Leisure Partner

4/10

Poor

07 Jan 2026

Martin

To get to the room required taking a lift up two floors, walking around the building, then descending stairs (or taking a lift) to another floor. We originally paid extra for a better room, with spa use but the facilities were so far away this was unreasonable. The receptionist was helpful and switched us to a nearer but lesser quality room but couldn't refund the difference (even though it was a cheaper room) because the price on the day wasn't cheaper than we had paid a week or so before. It really soured our stay.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Margaret

The bedroom was far too hot both nights, even though we turned tge geater down.

Partner

10/10

Exceptional

28 Dec 2025

Clare

Clean & perfect for a Christmas party night

10/10

Exceptional

22 Dec 2025

Anthony

Room great 2 x double beds very comfortable & decor

Business

10/10

Exceptional

21 Dec 2025

Paul

Friendly helpful staff

10/10

Exceptional

14 Dec 2025

JAMES

Yes very please

Partner

8/10

Excellent

10 Dec 2025

Mark

All simple and easy and the room was clean and comfirtable

Self

8/10

Excellent

07 Dec 2025

AMIRUL

Clean room, clean leisure facilities, very friendly staff, and the heating actually worked.

Self

10/10

Exceptional

07 Dec 2025

Natalie

The pool really made our trip!! Really great and clean facilities and

10/10

Exceptional

05 Dec 2025

Gary

Gym was excellent

Business Self

8/10

Excellent

03 Dec 2025

Imani

Good overall stay

Partner

8/10

Excellent

01 Dec 2025

Tony

Yes very good

Partner

2/10

Poor

28 Nov 2025

William

No one at reception. Shower did not work

2/10

Poor

24 Nov 2025

Sinead

Poor stay at this hotel-no hot running

8/10

Excellent

24 Nov 2025

Peter

Helpful and friendly staff

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Seamus

Everything was spot on.

Business Self

8/10

Excellent

17 Nov 2025

Steven

Rooms are a good size, although ours was a long way from reception,
It’s nice to have a pool with the club room although this was very busy on Sunday evening.
There was a good selection at breakfast although the orange juice wasn’t good !

10/10

Exceptional

16 Nov 2025

Andrea

Checking in easy , room clean and tidy , bed comfy , all staff nice .

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Martin

Great stay

10/10

Exceptional

14 Nov 2025

Tayyab

Nice

10/10

Exceptional

13 Nov 2025

Phil

Great room, bed & shower. Friendly staff & excellent food & drinks choice.

Business

8/10

Excellent

07 Nov 2025

Fraser

Disappointing that the Village hotel chain use their pool as a major advertising hook but then try to charge you for its use on arrival - this charge does not appear in the blurb when booking

Self

4/10

Poor

04 Nov 2025

Gavin

Car broken into, glasses been loaded at 5.30 am into a bin

Business

4/10

Poor

03 Nov 2025

Ian

Lovely room BUT TV didn't function , no Arial connection. Blank screen. Very disappointing. Sent a message through their message system but is was 9pm so didn't expect a reply
One thing you want in a room is a TV

Business

8/10

Excellent

02 Nov 2025

april

Room clean. Staff ok. Amenities great.

Partner

6/10

Pleasant

24 Oct 2025

Adelle

Breakfast times were variable finished earlier than advertised on week days at 9am.
On weekend went for breakfast at 7am and told it didn’t open until 8am.

I was visiting with my children. Lots of noise in hotel and doors banging late in the night.
There was a really strong smell of marijuana in the hotel corridors.

There were a very roudy/noisy group of girls clearly drunk in the lobby when we got back on the Saturday which made the children worried.

However staff and security guards were very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Nicola

Great room and facilities.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Jane

The room was too hot, the bed was unc

Partner

8/10

Excellent

11 Oct 2025

Alison

We didn’t use any of the facilities other than room and car park. Hotel seemed nice, very busy.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Colin

Clean and comfortable, staff very nice and friendly, food is always hot,

Business

2/10

Poor

01 Oct 2025

Karlton

Room was clean

Business

6/10

Pleasant

29 Sep 2025

shamneet

As you walk in the smell of chlorine from the pool hit us strongly plus there was very loud music that evening as there were 2 big parties taking place. There were two security bouncers standing at the entrance - door. In all, not a great first impression.

Once upstairs you notice it looks run down and clinical - has a really outdated and basic vibe. The room whilst it was clean also feels really dated and very basic. Its also quite noisy as you can hear the traffic. And walls are so thin that we heard sounds throughout the night, including some sort of verbal fight going.

The good points
-Amazing huge gym which was fantastic, the massive pool, lots of hot tubs etc were all very nice. It basically felt like a very good sports facility with hotel rooms built around it!
-Free car park at the weekend.
-Bathroom is modern and bathroom has a good powerful shower.

Unlikely to stay again as we had a really poor sleep.

Leisure Family

10/10

Exceptional

28 Sep 2025

Peter

Had three days stay been to same hotel many times always a great stay great location will be returning again soon

10/10

Exceptional

28 Sep 2025

Laurent

Good

10/10

Exceptional

19 Sep 2025

James

Room fitted all our needs and a good nights sleep. Location was great to get to where we needed to be.

Business Family

10/10

Exceptional

14 Sep 2025

Glen

Above and beyond

Big thumbs up for the Village Hotel! 🙌
A huge thank you to Olivia on reception, who went above and beyond to help me during a really stressful situation. The office had booked me in for the wrong day, and to make things worse, the hire van I was driving had a faulty key — with my locked phone still inside!
Olivia didn’t hesitate to step in. She used her personal phone to help search for a solution, and thanks to her calm and proactive attitude, we managed to get it sorted. She was absolutely brilliant — a real asset to the Village team!
Also want to give a shoutout to the night staff, who were really helpful and friendly too.
Thanks again to everyone — you turned a stressful situation into a great customer experience. 👏

10/10

Exceptional

04 Sep 2025

Tim

.

8/10

Excellent

02 Sep 2025

Matt

Fine

Business

6/10

Pleasant

01 Sep 2025

Inderjit

Was very disappointed with my stay, hotel had no safe or fridge in the room. One towel in a family room, had to go to reception each I needed toilet paper.

Leisure Family

10/10

Exceptional

25 Aug 2025

John

A really fun place to stay.

Leisure Family

4/10

Poor

24 Aug 2025

Sam

Horrendous Smell in 237

We arrived at 2230 and there was a party going on with loud music which did put us off as we were very tired from a whole day at a show. The receptionist was quite blunt and wanted me to tap my bank card but didn’t explain why, not something I’ve done before

We went up to our room and actually couldn’t hear the music from the party which we were relieved about

When we got into the room there was a card already in the electric slot and 2 fans were running. We were hit with a horrendous smell of stale tobacco smoke as though someone had smoked in the room. The window was open so assumed it was because of people smoking outside however we were facing a flat roof with no people outside

We eventually got to sleep as the bed was comfy but upon waking up it still had the horrendous smoke smell

In the light I could see there was dust on the headboard

We had tea and coffee which was good and the shower was good however all of it was over shadowed due to the smell

Partner

10/10

Exceptional

23 Aug 2025

Andrew

Excellent stay at the village hotel service was great although the kettles in the room were full of grime and white stuff in and around the poor spout. Desperately in need of new ones. Bathroom was acceptable but things were loose. Otherwise it was a pleasant stay

Partner

2/10

Poor

16 Aug 2025

Fiona

I checked it came back to room
Key wouldn’t work so went reception told them room number he said no your room 504 not room 501 I was like that isn’t right he said yes you are went back room got it 504 was empty so panic on as all my stuff had gone so ran back to reception said you need to open 501 that’s my room he opened it and yes it was I’m disgusted the way I was treated

Leisure Self

6/10

Pleasant

15 Aug 2025

Rebecca

Very, very hot rooms which became dangerous for my toddler (who became ill due to the heat in the room), even with fan provided. Need to invest in better heating facilities to ensure guests have a comfortable stay.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Marie

Was really welcoming and felt accepted

Partner

6/10

Pleasant

11 Aug 2025

Gabriele

charge too much

Let you know that we are not happy with Hotel.com. at First we have booked Hotel.com. it was stated that the price was £138 for 2 night. i have clicked the OneKeyCash of £42.26.
We should pay £95. we were so shocked when we saw at the statement saying that you have taken out £145 for 2 nights. we don't understand why Hotel.com charged us £145 instead of £95. we tried to get your call number via Typetalk.

Partner

10/10

Exceptional

10 Aug 2025

Aidan

Good value

Lovley location and great value

Business

2/10

Poor

07 Aug 2025

Royston

The hotel and facilities were perfect, but I left my van in the car park which someone smashed the back doors of the van and emptied all the tools got away with about £4000 worth of tools if you stay there do not leave your van in the car park

Business

4/10

Poor

05 Aug 2025

G J

Don’t expect early breakfast at weekends

Hotel itself was ok, room and bed were good and food was pretty good. Downside was breakfast didn’t start until 8 and still hadn’t opened gone 5 last with only one person slowly setting things up. I couldn’t wait any longer given the number of people now waiting but was then refused a refund for the breakfast they hadn’t provided

Self

8/10

Excellent

02 Aug 2025

Verified traveler

Village People

A rambling maze of a hotel, the upgraded club rooms are quite a distance away from the hotel lobby and you have to navigate across different levels which confused me a couple of time. My room wasn’t on the top floor, so I heard the heavy footed person in the room above move around. Facilities are excellent otherwise and my evening meal was very nice, Breakfast choice somewhat limited.

Business

10/10

Exceptional

30 Jul 2025

Olayinka

Good place to stay in CV, met my need.

Business_and_leisure

2/10

Poor

27 Jul 2025

Rishi

Won’t be staying here again and wouldn’t recommend it! Rooms are dark and feel dirty! Staff at reception were rude and did not feel welcoming especially when asking questions!

Leisure Partner

6/10

Pleasant

27 Jul 2025

Karen

Hotel is tired , my room had marks in walls, scrapes on radiator and lots of hair and debris in the shower. The chairs in the pub had dirty marks on them, limited food choice if you wanted something with vegetables that wasn’t fried.
Pool changing area was very clean, pool needs some repairs as jacuzzi was out of use

Business Self

4/10

Poor

23 Jul 2025

Debbie Carr

I didn't like the strong smell of chlorine as you entered the hotel.
The guys on reception were really nice and friendly ☺️

Leisure Family