Name: Holiday Inn Kenilworth - Warwick
Address: Abbey End, 212, Kenilworth, CV8 1ED, GB

8/10

Excellent

22 Jul 2026

Edna

Kind staff and clean room
Ample parking

6/10

Pleasant

18 Jul 2026

George

Parking good tv remote not working aircon not working

Partner

8/10

Excellent

15 Jul 2026

Danielle

Loved the breakfast, comfortable/pleasant room and modern bathroom, location, and friendly staff. While the lobby is air conditioned, the rooms are not. The windows do not open more than a crack so room cannot even cool down at night. It was unbearably hot during the July heat wave in the UK. These were not humane conditions and caused us not to sleep. I reached out to hotel staff and to corporate and neither provided any accommodations for the inhumane conditions. I would expect more from an international hotel chain.

Family_with_children

4/10

Poor

11 Jul 2026

Kavita

The ac was not working at all, the staff were unhelpful and there was no notification prior to arrival that the ac was not working during a heatwave

6/10

Pleasant

03 Jul 2026

Christopher

Ok

Self

4/10

Poor

02 Jul 2026

Maxine

Beware that the air conditioning does not work in majority of the bedrooms. Staying at the hotel on one of the hottest days of the year it was unbearable in the room as the window only opened a crack and they only provided a very small desk fan.
I heard many guest complain to reception.

Partner

2/10

Poor

29 Jun 2026

Zoe

This was my first stay at this Holiday Inn and, unfortunately, it will be my last.

Check-in was quick and efficient, but the problems started as soon as we reached our room. We stayed during the heatwave, and our room had no working air conditioning. The room telephone also didn't work, so I had to walk down from the third floor to report it.

The front-of-house manager told me the hotel didn't have air conditioning in any of the rooms. However, I later found out someone else I knew staying at the hotel had fully working air conditioning, so I was very disappointed to have been given incorrect information instead of an honest explanation.

The TV also wasn't working, and as it was the England match, we wanted to watch the game. Again, because the phone didn't work, I had to go back to reception. Maintenance fixed the TV quickly, but nothing was done about the air conditioning.

The room was unbearably hot and stuffy, resulting in a terrible night's sleep. It was also very dated and in need of refurbishment.

Overall, multiple faults in one room and poor handling of the air conditioning issue left a very poor impression. I wouldn't recommend this hotel and wouldn't stay here again.

Family_with_children

10/10

Exceptional

27 Jun 2026

Arun

Excellent stay thanks in large part to the superb staff and especially Mac on reception who allowed us to check-in early to get ready for a wedding and then very kindly sorted the room allocations of our party out whilst we were at the wedding.
Service like this made a massive positive impact. Thank you.

Friends_and_family Friends

4/10

Poor

27 Jun 2026

Hyelim

sorry to give you the negative feedback here. Probably it wasn't the best time to visit, Uk is having a heatwave but the hotel wasn't ready for this. One small fan in a room didnt do much cooling. Me and my son struggled sleeping and woke up few times and way too tired for our wariwick uni open day visit.
It looks tidy and maintained reasonably ok, a bit outdated but clean enough. I may come back again when it's not warm like this.. but... Will there be any heater in winter then? I told the staff it's too hot to stay in the room but all i heard was sorry....

Parking was great, Breakfast was good, clean room but not for the summer visit i think.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Jeffrey

No windows and shower head is dirty

Business Self

8/10

Excellent

14 Jun 2026

Elizabeth

Good situated clean plus parking and breakfast was good, staff were nice and helpful

4/10

Poor

12 Jun 2026

Victoria

M

4/10

Poor

08 Jun 2026

Toseef

Not really a good nights stay….i would not recommend this hotel… you can get better for your money

Partner

10/10

Exceptional

18 May 2026

Ellen

Helpful staff. Great stay for my family and our dog. Comfortable rooms and a good breakfast.

Family_with_children

8/10

Excellent

16 May 2026

Myra

Breakfast plentiful and fresh, room clean ,comfortable, staff friendly. Parking difficult, very tight in places.

Partner

8/10

Excellent

05 May 2026

patricia

The parking can be difficult. . Only 2 disabled parking slots.
Lovely and central for the town of Kenilworth.
Friendly staff.

10/10

Exceptional

26 Apr 2026

Karen

Lovely place and centrally located in kenilworth. Room was clean. Breakfast was plentiful. All staff were lovely and very polite.
Only thing that lets it down is parking. There are enough parking spaces but they are quite tight.Try avoid parking under trees at night as birds roost and can make an awful mess of your car.

Partner

6/10

Pleasant

20 Apr 2026

Gurcharan

Stayed overnight after attending a local wedding. Staff were great, very helpful with room allocation and additional heating etc.
Breakfast was great - plenty of choice even if a bit limited on the fresh fruit side.
The negative: we booked this hotel specifically because the information on Expedia and

8/10

Excellent

20 Apr 2026

Georgina

Decent hotel for a one night stay!

Family_with_children

8/10

Excellent

12 Apr 2026

Kerry

We stayed for one night here and would stay again. The hotel is centrally located and has everything you need for a one night stay. The restaurant onsite served a mix of foods including pasta, burgers and steak and there is also a bar onsite. We had also booked breakfast, which was a buffet with something for everyone.
We had a small issue with the water in our room but this was dealt with straight away and we were moved. I couldn't fault how quickly this was sorted for us. Parking was great, plenty of space too.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Andrew

Excellent location for Kenilworth town, easy parking and very friendly and helpful staff.

Partner

10/10

Exceptional

22 Mar 2026

leanne

Very good location , walking distance to shops , chemist, places to get food .

6/10

Pleasant

17 Mar 2026

Mrs J

Public areas clean but our room had an awful smell of damp that was so bad it lingered till the next day on our clothes which were in a canvas bag on the floor of the room. the bathroom had black mould (the shower handset had obviously not been taken out of its holder to clean and was caked in it). the aircon in our room made us feel like we were on an airplane next to the engines at take off (the other party with us was in the room next door to ours) and their aircon didnt work at all - and an plug in radiator was supplied which took ages to heat the room) the Tv in the second room would not switch off and was on 24/7. We were going to eat at the hotel after arriving cold and tired from work but there was not a single person in there and no staff and no smell of cooking (this was at 7-8pm on a friday night so you would expect something to be going on) we tried asking the staff in the bar area next to the 'restaurant' but they were totally bemused by our asking if there were any dining staff available to order from and was the kitchen open. both nights of our stay we went out and brought hot food in to our rooms. The staircase was (chipped) painted concrete and just like a municiple car park. The breakfast we had was really good. All in all great location and price just a bit tatty and lacking in the important areas of room, comfort and restaurant.

Business Partner

10/10

Exceptional

14 Mar 2026

David

everything was good

Family

2/10

Poor

05 Mar 2026

Nick

rooms were not cleaned even after i complain to the staff at reception who said that they would get the rooms cleaned that was on friday 20/02/2026 then on the saturday 21/02/2026 we got back from working at race/retro show to find that the rooms still had not been clean i asked staff again and they said that when we get back from going out that the rooms will be clean we got back and the rooms hod been cleaned and the bed sheet had been changed but in one of the rooms the piilow cases was stain with blood on sunday morning when leaveing i complained to the staff name wad abdul and he said that he would get someone to call me still no contact till now 05/03/2026 i also contacted head office and got told that someone will contact me and was given a reference number from holiday inn head office which was 10587497803 which i find totaly disgusting

10/10

Exceptional

01 Mar 2026

Julie

Reception staff were friendly and polite, Room was clean.
Buffet breakfast was well stocked.

Partner

2/10

Poor

26 Feb 2026

Gavin

The rooms are very poor - both in terms of cleanliness and quality of finish and in dire need of a refurb. I have to say pound for pound the worst I have ever stayed in. And I have stayed in a lot! At half the price it would have been too expensive!

Self

8/10

Excellent

05 Feb 2026

gillian

pleasant helpful staff, clean room, good breakfast,good central location

Business_and_leisure Partner

10/10

Exceptional

17 Jan 2026

Tina

Stayed for a night apart from it could do with some more parking and a coat of paint in places it was a comfortable stay good breakfast very lovely staff

Leisure Family

10/10

Exceptional

01 Jan 2026

Krista

Good comfy beds. Clean

Leisure Partner

10/10

Exceptional

29 Dec 2025

Max

Everything was as expected, but the staff were all really nice

8/10

Excellent

15 Dec 2025

Candace

Very welcoming

Leisure Partner

6/10

Pleasant

14 Dec 2025

Chantelle

Hardly any parking available, with two small children and luggage it was not fun.

Staff gave out wrong information about the information sheet we was give.

Lifts aren’t exactly accessible

Business Family

6/10

Pleasant

14 Dec 2025

Raymond

The room was nice and clean but didn’t get to sleep until 2am as there was a loud noise coming from the air conditioning vent which was like gushing water, it seemed to stop eventually, but missed out on a good nights sleep.

Leisure Family

6/10

Pleasant

12 Dec 2025

James Yeo

I was in room 611. It was noisy, the door outside creaked everytime it was used. The bathroom was very dated, there was no shower screen or curtain at all, although the shower pressure was so poor it made little difference. It's pricey for that level of comfort. The breakfast was pretty grim too...

Business

10/10

Exceptional

11 Dec 2025

Matthew

As expected for the price.

10/10

Exceptional

02 Dec 2025

Michael

Rooms are nice, but needing a refurm.
Had heavy rain the day we arrived and entrance hall had a lot of leaks…

6/10

Pleasant

02 Dec 2025

Ross

Rooms are very dated. Really needs a refurbishment.

4/10

Poor

23 Nov 2025

Julie

Struggled to get out of the hotel when opted for stairs not the lift. Despite ‘fire exit signs’ the stairs ended up in service rooms & ultimately made my way out via the kitchen. Seriously unimpressed.

6/10

Pleasant

19 Nov 2025

aviram

Staff was 100%
The rooms need refreshing, they are old

10/10

Exceptional

18 Nov 2025

Neal

Lovely stay, room and breakfast fantastic

Business

6/10

Pleasant

16 Nov 2025

F M Hutchings

The room was clean and comfortable, but the car park was full, so had to drive around in the pitch dark and torrential rain to find a lay and display nearby.
Breakfast was a bit of a nightmare sue

6/10

Pleasant

13 Nov 2025

Scott

Room very run down and mattress rock hard

6/10

Pleasant

30 Oct 2025

Colin

Great location but could have been clearer

Business

8/10

Excellent

12 Oct 2025

Marian

Bar was not well stocked and we had to pay to park

Leisure Partner

2/10

Poor

29 Sep 2025

Andria

N/A

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Fiona

The room
Was ok
No herbal tea bags aldo coffe wasn’t right and forgotten about

Friends_and_family Family

4/10

Poor

22 Sep 2025

Denise

We had a terrible experience on 12.9.24.
My friend & I had booked the disabled room back in April, (because she has medical needs), but when we arrived 5.30pm on 12.9.24 we were informed that we could not have that room and they would try to find us another. Adrian (who worked on reception) was only on his 4th day there and was clearly under pressure & inexperienced dealing with customers. He gave us a voucher for the bar and asked us to wait a short while for them to prepare it. After over an hour, my friend was getting very anxious because she needed to sort out her condition in the privacy of our room, but when I stressed this to the manager (Raj) he threatened to have us removed from the hotel unless I calmed down. I was not shouting or causing a scene, but was getting very firm with him to stress the medical attention my friend needed. He reacted by grabbing my hand and stroking the back of it to try & calm me down. This is totally unacceptable and he would not have done this if I were a man. He treated me like a naughty child or a subservient to him. It was totally disgusting. It finally ended up taking them over 2 hours to give us a standard double room with no disabled facilities for the first night. We did receive a 50% reduction and they moved us for the 2nd night, but our weekend away had been ruined by the whole experience. We will never return back here again!

Friends_and_family Friends

6/10

Pleasant

21 Sep 2025

Nicola

Functional

Mostly clean just a bit tired.

Business

6/10

Pleasant

21 Sep 2025

Nicola

Hotel located near nice restaurants.

Functional room, very limited parking. Fairly tired hotel. Holiday Inn till seems to have an issue with key cards as there were numerous issues with allocating already occupied rooms!

Business

6/10

Pleasant

20 Sep 2025

James

Tired - needs a reno

Now £10 to park overnight - new charge brought in after point of booking but they would not budge on it.
Generally tired hotel needs a large renovation. Steps into and out of hotel loose - very dangerous especially for my pregnant wife!

Partner

6/10

Pleasant

15 Sep 2025

Joanne

The staff were helpful and efficient.

The property, however, made for an unpleasant stay.
As a member i was offered an upgrade to a floor i had to access via a staircase and then the room vibrated with the lift movement. The room was good but i wouldve had disturbed sleep.

So i was moved to another floor but the carpets throughout looked filthy and heavily stained. The room was very dated and not clean. The bathroom smelt. It was called an executive room but it didnt stack up.

The rate for this room was higher than a local 4* and to get such a room made for a very disappointing stay. Im sure the newer rooms are up to standard but mine was not, sadly.

Leisure Self

8/10

Excellent

06 Sep 2025

Andria

Very hot weather and the staff said the hotel has no air con in any rooms yet it appeared air con was installed just not working ! Disappointing.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

Madeleine

Great option close to Warwick uni

Lovely hotel with fantastic staff. The only reasons for 4* instead of 5* are the lack of power outlets by the bed and the rather cold buffet breakfast. All in all it is a great hotel and well worth the money with two mega comfy double beds in a twin room for less than £100

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Georgina

A one night stay, no issues.

Leisure Family

8/10

Excellent

31 Aug 2025

Elaine

Good location but hotel generally a bit tired

Leisure Partner

10/10

Exceptional

27 Aug 2025

Sylvia

We stay there two or three times a year

8/10

Excellent

19 Aug 2025

Derek

llifts worked.
Only there for 2 nights and did not eat in so little to comment on.

Leisure Partner

10/10

Exceptional

18 Aug 2025

WESLEY

Good bedroom and dog friendly limited menu at night but good choice at breakfast would stay again.

6/10

Pleasant

17 Aug 2025

Denise

Ideal position. Staff were lovely. Comfy beds. Room needed renovation. Iron burn on carpet. Bath panel had a hole in and was water damaged at the bottom. The iron didn't work and the ironing board was damaged. Electrical switch under TV not attached to wall.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Eleanor Heather

Good spot for food. Lovely staff.
Disappointed with the room. No air conditioning. Did manage to borrow a fan.
Bed ok ish

10/10

Exceptional

23 Jul 2025

sharmila

Night away

Great location for the Hotel, great shops around and easy check in process
Great friendly staff

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Ian

Super convenient for everything in Kenilworth!
There’s a few rooms (a the one we had) that are a rabbit warren away, but still good condition and ac was welcome.

Leisure Family

8/10

Excellent

05 Jul 2025

Anita

Excellent staff and great location

Leisure Family

6/10

Pleasant

03 Jul 2025

John

This is a functional but otherwise charmless hotel. Two big drawbacks are a lack of a gym, and the lack of laundry service.

Business Self

8/10

Excellent

18 Jun 2025

Harold

Staff were friendly. Reception and restaurant ( we only had breakfast) was nice. Location good

Leisure Partner

10/10

Exceptional

16 Jun 2025

Amanda

Great value for money! Good sleep and food even catered for allergies. Staff are excellent!

Leisure Family

6/10

Pleasant

13 Jun 2025

JAY

Staff was amazing and helpful. Rooms were ok at best. Everything seemed run down and in need of renovations…which it looked they may be doing. Parking is atrocious.

Leisure Family

4/10

Poor

12 Jun 2025

clive

Dump

Business

6/10

Pleasant

11 Jun 2025

Peter

Convenient hotel for location/transport routes, but some areas need updating (corridors etc)
Rooms are small, but have been updated to HI spec
Air-conditioning in room wasn't working so was very hot
Bathroom required some TLC

Business

10/10

Exceptional

28 May 2025

David

Stayed for an event within, my 3rd visit. Went all to plan and enjoyable stay.

Business

4/10

Poor

26 May 2025

Poppy

Took 15 mins for the receptionist to come to reception, the rooms were very dated as are the hall ways. The walls in the room were dirty needed a clean or painting. The carpet in yhe room was very worn.

Leisure Family

6/10

Pleasant

21 May 2025

Howard

Holiday inn. Kenilworth

Feels tired for a standard room. Air conditioning not working and on floor 6 the shower pressure was very poor.

Breakfast is good but food in the bar is mediocre . I had fish and chips.

Business

8/10

Excellent

19 May 2025

Brian

It was a decent place, I was attending an event there. Overall, a bit dated and shabby.

The carpets, especially, need a bit of a clean. It was very noticeable that they hadn't been cleaned in at least a couple of years. It'd be a relatively cheap way to make it look much more fresh.

Staff were very helpful and friendly.

Leisure Friends

10/10

Exceptional

14 May 2025

Garikai

The staff were so friendly and went above and beyond to be helpful, from the lady at breakfast (didn’t catch her name) who helped my kids make the pancakes, and were calm amidst my sons hyperactivity, to Adam, who greeted us after a very long drive and late arrival. We had a large cake that needed to be refrigerated and he put it in a fridge for us, he was also very friendly and we decided this is definitely a place we’ll be returning.

Leisure Family_with_children

8/10

Excellent

05 May 2025

Pavin

The gentleman at the reception was very helpful . I wanted to check in early .He accommodated my request. The only improvement I would say is they need to leave a couple of bottles of water in the room.

8/10

Excellent

03 May 2025

Verified traveler

Lovely hotel

Lovely hotel, friendly staff. Very dated and way too warm.
Great selection for breakfast.
Could do with some repairs and good clean of communal carpets

Friends_and_family Family

2/10

Poor

21 Apr 2025

Gemma

We arrived at the hotel to check in and had paid the full price before arriving. Reception then charged ann extra £108 for parking apparently. We got to the room and the air conditioning was broken. It was so noisy. We were told it wasn’t supposed to be like that and he would try and get us another room. The manager then forgot about us and said we just had to stay in the original room. When I booked the hotel said it had a gym and showed photos of said gym. Upon arrival we were told the gym was removed weeks ago so had to plan to train somewhere else both days while staying in the hotel. The cleanliness wasn’t what we expected. We left the hotel for the full day and when we arrived back nothing had been cleaned. We had no clean mugs for coffee or clean towels. We were over charged and promised a partial refund.

Friends_and_family Family

6/10

Pleasant

07 Apr 2025

BRIAN

Room fine except totally overheated - could not get the temperature down even with the window open and the thermostat on 16 (lowest setting). No fan despite notice saying there was.

Car parking is tight but the real problem was we had to park under the trees - the bird mess was incredible and not easy to get sorted out away from home. Still scrubbing.....

Partner

10/10

Exceptional

03 Apr 2025

Stephen

Good location in town

Business

6/10

Pleasant

30 Mar 2025

Eleanor

Staff lovely. Public areas are modern and clean. Corridors (carpet), and rooms, are tired. Cracked plastic round basin spongy, probably rotten underneath. Bath panel MDF affected by the water, walls, chairs, carpet marked. Clean but a bit tatty.

8/10

Excellent

30 Mar 2025

Marian

Have used this hotel many times since family moved to Kenilworth. Could do with a bit of a refresh in the rooms and the aircon/heating system is noisy even when switched off. But great staff and convenient for visiting family.

Leisure Partner

8/10

Excellent

30 Mar 2025

Chi Wah

Parking space is limited which is in first come first serve basis. It is better to check in earlier and leave your car there if you stay during peak season or special event.

Leisure Friends

8/10

Excellent

19 Mar 2025

Graham

Friendly & staff

Really friendly staff, would have been 5 stars but my door card didn’t work when I checked in and I had to go back to reception where a very friendly young man apologised and sorted me out immediately, he was a credit to the hotel.

Business

10/10

Exceptional

03 Mar 2025

NELSON

Location, excellent breakfast , helpful staff they help me with late check out, free coffes/tea station, clean rooms and well located in town

8/10

Excellent

23 Feb 2025

gail

Only 2 cups in a 4 person room and no toilet brush. Difficult to find parking space even tho chargeable

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Jeff

Micro Family break

Booked 2 rooms - one wasn't up to our standard and we reported it immediately - a new room was organised within minutes, no fuss.

A few things could be better and are signs of an older/worn hotel - but nothing that detracted from our stay.

We ate in the bar/restaurant - while a little pricy we were very happy with the food and drinks provided.

Breakfast was nice and enough for the family.

Would stay again.

Friends_and_family Family

10/10

Exceptional

14 Feb 2025

Ian

It was all fantastic. Plenty of room for the family

Leisure Family

10/10

Exceptional

14 Feb 2025

Anthony

Stay here you'll love it

Great hotel because of the amazing people working there.

Business Partner

8/10

Excellent

09 Feb 2025

Sachinkumar

It’s good to stay but need lot to work on delivering the keys of any rooms and specially Sunday breakfast time when the coffee machines are out of the service…..

Leisure Family_with_children

6/10

Pleasant

22 Jan 2025

Mark

Tired hotel, poor internal soundproofing

Leisure Self

6/10

Pleasant

08 Jan 2025

Lynda

Cold shower.

It was fine until I got up in the morning to have a shower and the water from the shower was cold . I was very disappointed. The manager was however apologetic.

Partner

10/10

Exceptional

31 Dec 2024

Adam

The double bedrooms were of a very good size.
The amenities were all there.
Good clean bathroom and good dinig area.
Staff very friendly and helpful.

Leisure Family

8/10

Excellent

07 Dec 2024

Chiu Keung

Parking was impossible so had to park outside. Location was otherwise excellent.
A bit cold but didn’t realise there was an oil heater in the wardrobe until too late.
Some of the bathroom fittings falling apart and no obvious extractor fan.

Leisure Partner

8/10

Excellent

01 Dec 2024

Eva

It is me go to hotel whenever I am in Conventey

Self

8/10

Excellent

10 Nov 2024

Cassandra

Lovely stay, hotel is great :)
The tap water in the area however is awful!

Business Partner

2/10

Poor

20 Oct 2024

Verified traveler

Avoid

While my room was ok, the hotel in general is very tatty, tired and dirty - especially the carpet, which was dirty and had large spills stains, walls, paintwork, doors dirty and dusty. The hand and body lotion in the bathroom was old, smelly like it had gone off and seemed to have separated into water and gunge. Some of the seats in the breakfast area cafe were so dirty they were sticky (quite disgusting), dog hair over the table base pedestal. Some of the cutlery was dirty. Quality of breakfast was below average, low quality bread and pastries. The fact this hotel is a Holiday Inn gives false expectations of a certain standard. I was relieved to check out.

Partner

4/10

Poor

19 Oct 2024

Allen

Needs a refurbishment

Sorry but due a refurbishment
Not enough staff mixed up dinners waited to long for one meal would not go back.

Partner

10/10

Exceptional

18 Oct 2024

Lesley

Excellent staff

Partner

10/10

Exceptional

12 Oct 2024

David

Ive only used this hotel for a 1 night stay and there is nothing at all to complain about.
Room and bathroom exceptionally clean, a comfy bed and pillows couldn't ask for more. Lovely breakfast selection as well.

Leisure Self