Name: DoubleTree by Hilton Hotel Sterling Dulles
Address: 21611 Atlantic Boulevard, Sterling, 20166, US

8/10

Excellent

07 Jul 2026

albert

I was very disappointed to learn that shuttle to airport only starts at 6 am but our flight leaves at 6:50 am,, this restriction is not mentioned in your web or at least I am not aware of it!

Partner

4/10

Poor

29 Jun 2026

Karen

This was the third or fourth time that we used the Doubletree. The property seems to be going downhill. We could not use the shower. The handle fell off so we could not turn the water on. The outlets in the bathroom were not working. The food was good in the dining room. I did speak to the front desk person about the problem in the morning. He said we should’ve called in the night. However, we had just spent 21 hours straight coming home from a flight. We are both in our 70s and did not want to deal with the problem that late. He was unwilling to compensate us and anyway. I would not recommend them at this point.

Friends

8/10

Excellent

25 Jun 2026

Judith

Friendly customer service!

Partner

10/10

Exceptional

07 Jun 2026

Gela

Excellent customer service

Partner

10/10

Exceptional

01 Jun 2026

Sinasi

Slept well. It was quiet. food was good.

8/10

Excellent

31 May 2026

Guillermo

Room was very clean and silence

Partner

10/10

Exceptional

24 May 2026

Terrence

Beautiful hotel with room service and a buffet of the top floor. Always love the Double Tree

Partner

4/10

Poor

21 May 2026

Victor

Front desk tech was very helpful- Great attitude. But the room was not clean, bathroom was dirty and moldy

Self

6/10

Pleasant

18 May 2026

Christina

The staff and service was excellent. I was a bit disappointed in the quality of the facility - it is older and probably needs a remodel but it was still clean and pretty well kept. I liked being close to shopping and restaurants, however not a great path to walk to them - no sidewalks, etc.

Self

6/10

Pleasant

03 May 2026

Daryl

Outdated room, sheets were stained.

Partner

4/10

Poor

27 Apr 2026

Robert

My room smelled pretty bad like body odor and the carpet was sticky. I tried to open a window to air out the room, but they're locked shut. additionally the wood furniture in the room is pretty beat up.

These are the reasons I rated the stay poor. The staff was excellent as was the food and drink. Please get the rooms squared away.

Self

8/10

Excellent

26 Apr 2026

shari

All okay ✅

Partner

4/10

Poor

14 Apr 2026

Rachel

I personally would not stay at this location again. Poor customer service and difficulty getting the room I booked upon checking in.

4/10

Poor

03 Mar 2026

Spiros

Nothing like the ratings suggest, Restaurant was horrible. Service and food. Most staff didn’t communicate very well because they didn’t speak English. Never again

Self

8/10

Excellent

26 Feb 2026

Bobby

Clean room, friendly staff and this Double Tree had fresh cookies as well.

Self

10/10

Exceptional

16 Feb 2026

Josue

Everything was great

8/10

Excellent

25 Dec 2025

Kristina

The room was clean and comfortable. Loved the thick towels. We were disappointed there was no safe. The hotel was in a good location and of course we loved the warm chocolate chip cookies.

Business

8/10

Excellent

20 Dec 2025

Lou-Anne

Room was great, smelled really clean. Check in was great .
The pool was very cloudy and the jets in the hot tub were not working but it was very warm.
Overall good stay

Leisure Friends

10/10

Exceptional

15 Dec 2025

Sage

Hot tub only got up to 90 degrees. Bathroom faucet was too short for the sink, so every time I put my hands under it, water would flood onto the countertop. Toilet paper is ultra cheap and has just about the same consistency as confetti. I recommend buying your own Tp when staying here, as I had to do. Outside of all that, it was a nice establishment. I would rate it as slightly substandard for a mid-range comfort hotel.

Business_and_leisure

8/10

Excellent

17 Nov 2025

Karen

We was unable to contact the hotel for a pickup at the airport. So we had to take a taxi to the hotel.

10/10

Exceptional

14 Nov 2025

Leeland

The room was good. The staff was very friendly.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Jill

I absolutely loved my stay with this hotel. Clean- staff so friendly- loved the bar in evening to unwind and loved having shuttle to airport . Will definitely be back …

Leisure Self

8/10

Excellent

02 Sep 2025

Hope

Let's just say 'don't take your shoes off' - carpet in room is gross. Really needs a refresh. Would likely not stay there again

Leisure Family

2/10

Poor

07 Aug 2025

Edwin

I was put in a room that smelled like pee. I called and kept call with the Staff doing anything about it. After five calls and 8 plus hours I was moved to a new room. That was after I made it clear that I will not be sleeping in the room. The new room had strong chemical smell that flared up my sinuses by the morning.

Business_and_leisure

10/10

Exceptional

16 Jul 2025

Pablo

The hotel is situated in an ideal location—close to everything you need, whether it's restaurants, shops, or local attractions. What really stood out was the staff; everyone was incredibly welcoming, attentive, and genuinely focused on making sure our stay was comfortable.

From check-in to check-out, the level of service was consistently professional and friendly. It truly made a difference in our overall experience.

Highly recommended for both business and leisure travelers.

Business Self

4/10

Poor

27 Jun 2025

Kelli

In my room, I had difficulty with the door, which could have been because of the heat and humidity, causing it to swell and making it difficult to open. Also, the room had a funky smell. Lastly, I went down to breakfast, and many in the dining room thought it was free and then as we started eating a woman came around to say there was a charge. What are you supposed to do as you are already eating? There should have been someone right by the entrance to the buffet saying you will be charged $19.

Business

8/10

Excellent

26 Jun 2025

Kathy

The facility had great staff from the front desk to the bar. Would have liked to seen a clock in the workout center and cups for water. The door took seven tries before it opened and other quest had the same problem.The pool and sauna were refreshing. Unfortunately the business center had computers but were not working for 2 days. Left my computer at home. Would like to see in future non alcoholic beer.

10/10

Exceptional

15 Jun 2025

Andre

Desk staff and Bartender were amazing.

Business Self

6/10

Pleasant

14 Jun 2025

Tara

The room was underwhelming as was the quality of service and amenities.

The shuttle service to/from airport has to be requested in advance and does not operate after 10pm apparently. So I had to uber to the hotel.

Business

8/10

Excellent

10 Jun 2025

Margarita

Na

6/10

Pleasant

09 Jun 2025

Kevin

The pool was filthy. The jacuzzi was not working.
Staff was friendly and courteous.
VERY disappointed in the condition of the pool and jacuzzi.

Leisure Family

10/10

Exceptional

04 Jun 2025

Lorri

Hotel was clean, peaceful and close to restaurants, shopping, and entertainment. Our family enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

29 May 2025

Rachel

This property is not my favorite. It’s beautiful on the outside, easy to park, good location if you’re going to be traveling around various parts of northern VA but there are issues. On Expedia it was advertised that this property had laundry facilities which we were counting on and we learned they have none for guests. The property also has an indoor pool which the kids were excited about and it was closed for maintenance the entire time we were there with seemingly no work being done on it, just closed. The restaurant was not great at the hotel and is really pricey. The room was a good size and seems to be sound proof which was a strong point and the gym is small but a great mix of everything to keep you fit while traveling.

Leisure Family

4/10

Poor

26 May 2025

QUYEN

Problems with restroom and room key.

8/10

Excellent

25 May 2025

Kim

Property is due for a refresh. Even the lamp shades on the sconces show fraying. All drawers in the dresser broken. On the surface it’s ok. Priced below market for a reason.

Business_and_leisure Self

4/10

Poor

28 Apr 2025

Gregory

Tired hotel, badly in need of a refresh.
We did not get the room we booked.
Air conditioning unit was loud, needed to be replaced.

Leisure Partner

6/10

Pleasant

25 Apr 2025

Vamsi

Good property

Business Self

10/10

Exceptional

23 Mar 2025

Mohamed

Great

Business_and_leisure

4/10

Poor

03 Mar 2025

Greg

Leaky toilet

Toilet would not flush when we arrived. Maintenance said they fixed the problem but did not. I had diagnosed the problem for them, (stuck float) and after a second attempt to fix the problem they managed to cause the supply line to the toilet to leak. Our stay was for 2 nights so we dealt with the hassle of adjusting the float after each flush. Side note: Language barrier between cleaning staff and guests.

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Megan

Great place. Super clean. My only gripe is the poor water pressure in the shower and the bath towels sized for toddlers. Took me forever to get the shampoo out of my long, thick hair. Otherwise, great experience.

Family

10/10

Exceptional

06 Dec 2024

Jennifer

Quiet and clean and decorated beautifully for the holidays. An easy check in process and fresh cookies available upon arrival.

Leisure Family

10/10

Exceptional

24 Nov 2024

Ana

Everything was perfect!

Leisure Family

10/10

Exceptional

18 Nov 2024

SHOMIK

Everything

2/10

Poor

09 Nov 2024

Heather

Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.

Business_and_leisure Family

8/10

Excellent

30 Oct 2024

Susan

We stayed there before we had to fly out of Dulles and it says they provide a shuttle bus to the airport but if you have an early flight you can’t get on shuttle bus till 6:00am. So we had to Uber to the airport which cost about $30 and when we were ready to be picked up from the airport the shuttle bus never came so we had to Uber back to the hotel. And parking your car at the hotel was cheaper than parking at the airport. Rooms were clean!

Leisure Partner

8/10

Excellent

18 Oct 2024

David

Long term parking Available through third party

Leisure

10/10

Exceptional

18 Oct 2024

Leni

Clean

4/10

Poor

18 Oct 2024

Robert

rooms were old/needd update. difficult time navigating the TV as we don't have direct TV. Breakfast was awful. very very disappointed as the price was over $200/night

Leisure Family

8/10

Excellent

13 Oct 2024

tricia

One rude person

The only issue we had was when we went to get breakfast the employee acted very rude while retrieving our name and room number. Then when we wasn’t on her list she said “ well your not on my list so it’s going to cost you $17.95 per person”.I showed her our booking itinerary. She then said” I have to check with the front desk”. All the while expressing an attitude as if we was doing something wrong. There was between 20-30 people present. She should have approached us in a different manner.

Business Partner

10/10

Exceptional

12 Oct 2024

Daniel

Good

10/10

Exceptional

02 Oct 2024

DESMOND

Convenient to airport. Great shuttle service. Very prompt. Clean but seemed understaffed. However, very prompt and respectful when present.

Partner

2/10

Poor

18 Sep 2024

Daniel

Check in was great. Dead bugs in toilet along with pink mold. Toilet broken but not discovered until into the night. Had to use lobby bathroom. Staff unwilling to assist due to 3rd party billing. Old run down rooms, used to be nice place. Asked for refund they said ask Hotels.com

Self

10/10

Exceptional

17 Sep 2024

Aaron

Clean room. Comfy bed.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Marylou

Excellent customer service

Leisure Friends

10/10

Exceptional

01 Sep 2024

Helen

Five stars

Very clean and quiet. Thank you

Friends_and_family Family

8/10

Excellent

31 Aug 2024

RAHUL

Good airport hotel, Breakfast is ok but can be improved with more healthy options

Leisure Self

4/10

Poor

30 Aug 2024

Verified traveler

This facility does not offer a 24 hr airport shuttle as was indicated on hotels.com. Their shuttle service stops at 10 pm; which meant we had to incur an additional $25 taxi charge. In addition, the “free breakfast”, as was indicated in their service listings, is $18/person. Something that is not mentioned or posted prior to sitting down to eat.

Partner

8/10

Excellent

29 Aug 2024

Begum

Shower was not working

Business Family

10/10

Exceptional

26 Aug 2024

Barbara

Great property. Staff was very helpful.

10/10

Exceptional

19 Aug 2024

Christina

Good area

Business_and_leisure Self

10/10

Exceptional

17 Aug 2024

mohammad

Location good

Leisure Family

8/10

Excellent

12 Aug 2024

YASHIRA

Hot tub needs to be fixed …if that was fixed would of be perfect -that cookies given at check in is a Must ❤️

Leisure

2/10

Poor

21 Jul 2024

Amanda

INFESTED WITH BED BUGS.

10/10

Exceptional

07 Jul 2024

Helen

Five stars!

Friendly service, clean environment, and
the softest most comfortable bed and I can remember sleeping on.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Roushan

Well maintained property, close to IAD. Clean room and sheets. Nice customer service.

Leisure Self

8/10

Excellent

28 Jun 2024

Andrew

A really nice hotel, no complaints

A really nice hotel, no complaints

Friends_and_family Family

8/10

Excellent

24 Jun 2024

Carin

Nice and convenient

Not far from airport and close to shops for getting snacks or food to heat up in microwave. Mini fridge in room was helpful. Bed very comfortable with more than adequate AC. Would stay there again.

Partner

10/10

Exceptional

24 Jun 2024

Leesburg

Nice

Business

4/10

Poor

14 Jun 2024

Sandman

The room #204 smelled like a gym locker room during football season.

Business Self

8/10

Excellent

12 Jun 2024

Robbie

We had to wait 10 minutes to checkin because nobody was at counter to greet us. Dining was great and bartender was very helpful

Leisure Family_with_children

8/10

Excellent

11 Jun 2024

Kevin

The stay at Double Tree Hilton Sterling was good to great. Checking in was not trouble, Ozman (sp.) assisted us and was very informative. The size of the room was good, only problem was it had a rolled up wet towel in which I took down to the front and a new towel was brought up to the room. We had trouble with our room key which had to be replace three times just for an overnight stay. Overall, Ozman was really helpful in all our needs and made the stay great. Will definitely stay at Double Tree again.

Leisure Family

4/10

Poor

10 Jun 2024

john

Bath sink hot water faucet broken
Only Direct TV no movie choices
Far from Dulles and shuttle was not operating early morning In fact few buses so vans were jammed with riders after a very long wait

6/10

Pleasant

08 Jun 2024

Heath

Floors where dirty throughout the hotel even inside the elevators. Sheets where ill fitted so kept coming off thru out the night. Needs some updating in certain areas but for a quick over night doable.

10/10

Exceptional

06 Jun 2024

Denis

Pretry good place.

Overall it's very good place for reasonable price.
Good beds, light, food and so on.

The only things which I will recommend to improve:
1) ventilation in the bathroom (it might be an engineering mistake. Worth to check other DT hotels). Its just not draw the air from bathroom. Just do tests.

2) the restaurant does not have a wine list.

Business

10/10

Exceptional

03 Jun 2024

Roseni

Staff could be a little more friendly.

Business_and_leisure Self

10/10

Exceptional

02 Jun 2024

Fabio

I liked everything good breakfast

Business_and_leisure

6/10

Pleasant

01 Jun 2024

Tanna

The fridge in the room didn’t work properly. The furniture needs to be up graded. And it was a hot couple of days and the air conditioning didn’t seem to be on or working.

Leisure Family_with_children

10/10

Exceptional

29 May 2024

Rahel

Very friendly staff. I appreciated their warmth.

8/10

Excellent

25 May 2024

Marzetta

Very nice hotel. The staff was hardworking and kind.

Leisure Partner

8/10

Excellent

20 May 2024

Denise

I stayed at this hotel several times and I never seen the property in this condition. My room had no bags in the trash cans, The faucet in the shower was at least two inches off the wall. The pillow cases were dirty. I will find another hotel the next time I travel to Sterling.

Leisure Family_with_children

8/10

Excellent

17 May 2024

Jovan

It was a ok visit but the Ac system in the first room wasn’t working so other than that it was ok a few other things but overall it was ok.

Leisure Partner

4/10

Poor

04 May 2024

kazi

Stayed 3 days no body cares to clean room .had to use old towels. Did not accept telephone at the front desk.

Partner

10/10

Exceptional

26 Apr 2024

Pamela

Great experience so far with warm cookies too!!

Leisure Family_with_children

10/10

Exceptional

26 Apr 2024

Andrew

Solid double tree experience

10/10

Exceptional

25 Apr 2024

Abdul

Front desk attendant is A++

Cable TV wasn’t working initially and handle in shower broke away from wall, after I slipped. But the front desk attendant tried to accommodate me as much as possible and I appreciate it.

Friends_and_family Family

2/10

Poor

21 Apr 2024

Liming

Hotel looks old. Room smell bad. Bed mattress is too soft. Sheet and beddings are dampened. A lamp doesn't work. Hotel front desk is also rude and lied about the shuttle departure time so we missed the shuttle to the airport.

Business Family

10/10

Exceptional

20 Apr 2024

Robert

Close and convenient for travelers using Dulles International Airport. Staff at front desk very professional, welcoming, and helpful, as were those serving in the Bistro sports bar/restaurant. Front desk check-in speed would benefit from having additional staff.

Leisure Partner

8/10

Excellent

17 Apr 2024

Joshua

The staff were very friendly, the food, and the restaurant was very good. I did, however, have ants in my luggage that I had stored in the closet and there were no bags in the trash cans when I needed to throw away food or something like that which also did not help with the ant Situation. It wasn’t a lot, but it was enough. Bathrooms were very clean. The gym was also very nice not huge but exactly what you needed for Jim at a hotel stay would definitely come back for the amount of Terminex vehicles in the parking lot I feel the ants could’ve been handled

Business

10/10

Exceptional

14 Apr 2024

Javon

Perfect location, not hard to find and the staff was amazing.

Self

10/10

Exceptional

08 Apr 2024

Jason

Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.

Business Self

4/10

Poor

06 Apr 2024

Omid

I cannot believe this property is qualified as a four-star hotel.
The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.

Leisure Self

10/10

Exceptional

06 Apr 2024

James

Nice clean property. Very convenient.

Leisure Family

4/10

Poor

05 Mar 2024

Erin

I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.

Leisure Family

4/10

Poor

04 Mar 2024

Dyonne

The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.

Business_and_leisure Self

6/10

Pleasant

18 Feb 2024

William

I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)

Business Self

10/10

Exceptional

17 Feb 2024

Asefa

I just liked it.

10/10

Exceptional

11 Feb 2024

Cindy

Close enough to shops but far enough for some piece and quiet.

Leisure

2/10

Poor

07 Feb 2024

Chintan

Na

10/10

Exceptional

04 Feb 2024

Hiroko

Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!

Business Family

8/10

Excellent

23 Jan 2024

andrea

Very comfy, great staff, elevators are ???

Great staff, comfy beds...REALLY COMFY, cookies!!!!

My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed \"Out of Service\". Thankfully the door opened. I reported this to \"him\" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.

Business