Name: Westin Washington Dulles Airport
Address: 2520 Wasser Terrace, Herndon, 20171, US

2/10

Poor

20 Jul 2026

Tynan

The hotel advertises itself as wheelchair accessible, however the beds are far too high to be used by anyone in a wheelchair, and the free shuttle service that they run from the hotel is not accessible either.

This lead to over $150.00 in uber charges for a service offered as free.

Family

2/10

Poor

20 Jul 2026

William

Was woke up in middle of night by front desk.

Mistake that caused me to be doubled book because they did not check my id properly costing me 4 rooms

Business

4/10

Poor

15 Jul 2026

Peng

We arrived passing midnight and called to confirm the hours and availability of the shuttle. The staff told us it was still running on schedule yet we waited for an hour just to see all the rest of the passengers being taken up by the rest of other hotel shuttles, and even the Marriot shuttle guy was surprised to see us once and again for four rounds. We kept calling to confirm if there was any shuttle coming, the answer was always \"it's on its way\" and yes, it did show up after an hour at 02:20AM, after missing at least 2 rounds of scheduled time.

At our arrival, instead of the typical quiet, soft music ringing lobby, we arrived at its lobby like having a jazz band in Vegas's night club. There was a group of guests playing card games right at the sitting area, playing loud music from their portable speaker, and they burst into loud voice with every turn. And the lobby staff just standing there without any comments. Even the Vegas hotels would section the areas so guests won't be impacted by the casino part of the hotel.

Then it's the room. I had stayed at Westin hotels for many of my biz travel and OMG the room is directly opposite of a huge garage building in so close of proximity, so you see all cars right staring at you. I never, ever imagined such a thoughtful design would come to a brand like Westin.

Over the years, I feel the old Starwood hotels are no longer the well managed, comfy with style brands. Hilton/Hyatt/JW Marriot are way better. Bye Westin for good.

Family_with_children

4/10

Poor

15 Jul 2026

heather

Was doh enchanted for my night and I had to find the mistake myself and wasn’t offered anything in return. Not a good experience.

8/10

Excellent

08 Jul 2026

Kent

Great place for price and helpful staff

10/10

Exceptional

07 Jul 2026

carl

Good reasonably priced breakfast, dinner options, very nice facilities.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Rosemary

Great airport stay

Partner

6/10

Pleasant

06 Jul 2026

DAVID

Breakfast was good and plentiful choices but a bit expensive, but not outrageous. Lobby was clean, well decorated and smelled very good. A bit out of the way from the nearest Metro station so call them while you're on the way and they'll send a shuttle. The communication as to when their hotel shuttle operated was confusing and we received conflicting information about particular times from different staff members. The room was well furnished and had everything we needed, but unfortunately the dirtiest room we've stayed in for a long time: we found a used peanut butter cup wrapper behind the chair, and an bottle of water with some of the water missing from it. Obvious lack of attention to stuff like that is the reason I can't give a rating of higher than a 3.

Partner

2/10

Poor

23 Jun 2026

Jennifer

I was hoping, despite the lower than typical ratings for this Westin, that my experience w/other Westin hotels would carry forth to this Westin. Unfortunately, this was not the case. This is the 2nd Westin I've visited in the past couple years that I've been quite disappointed. My husband & I are Marriott Bonvoy platinum members & have always trusted the Westin brand—the heavenly beds, the luxurious appointments, the resort settings. But, this last visit has burst our Westin bubble. We got a 2nd floor room (which really turned out to be a first floor room). The room was smallish w/tired, uninspiring decor & limited space. No luxury appointments, no free water bottles and a square rain head showerhead that trickled. The cord for the window shade broke with the first pull in an attempt to look out the window at the room's view. This was followed by discovering we had a toilet that didn't flush properly and a sink that didn't drain properly. The real straw that broke the camel's weary back was finding the \"heavenly bed\" was less than heavenly. It was lumpy & hard & the duvet was so heavy that I had to remove it completely so as not to flatten my feet under its weight. Mind you, this visit was in the heat of summer—who needs a heavy duvet in the heat of summer? The only other blanket on the bed was a lightweight, polyester coverlet that was more like a sheet—it left us feeling cold and decidedly un-pampered. What has happened to you Westin?

Partner

4/10

Poor

21 Jun 2026

Logan

My room was unfortunately not super clean, the carpet was wet when we got there. No clue why that was. The amenities, in our case the television, did not work and technician had to come to the room. The robe in the bathroom had a stain on it which was not pleasant

Partner

6/10

Pleasant

21 Jun 2026

Carla

I’ve stayed at this Westin at least 5-6 times. I chose it for this quick trip so I could rely on amenities I came to expect, such as lotion and a robe, since I was only traveling with a very small carryon.
The room was dirty. Countertops and mirrors were smudged. They normally give me a walk in shower, but this time I was given a tub shower. The shower curtain was too high and did not keep water in, which resulted in water all over the bathroom floor. No toiletries were on the sink as they usually were. I had to call twice for lotion, and in the end they sent a half used bottle. They took my robe after the first day for some reason and never returned it.
I paid for the breakfast ahead of time, so went to try it the first morning. It opens at 7am. By the time I got there at 8am, the one waiter was overwhelmed and the tables were dirty. The trays of food were not refilled again. It was very disappointing.
This was the worst experience I had at this Westin. I felt like the property was dirtier and not as well kept as it was in the past.

Partner

8/10

Excellent

21 Jun 2026

Andrew

Bought microwave popcorn in the hotel market, surprise surprise, there is no microwave in the rooms. Had to go to the restaurant to get it popped.

Partner

10/10

Exceptional

18 Jun 2026

Kristin

One of my favorite hotels. It’s always clean and the staff is super friendly! Bonus is the shuttle to Dulles airport

Self

2/10

Poor

17 Jun 2026

Douglas

I booked upon arrival in the USA at 2 am and sought a room immediately, as we have an early flight out and just a few hours to sleep. We took an Uber to the hotel, and when we arrived they said they were totally booked and had no rooms.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Kevin

Check in was quick and easy. All the staff I dealt with were friendly and helpful. Had lunch in the restaurant and service and food was great. Room was clean comfortable and quiet. Only issue we had was the card reader going in and out of the parking garage. Didn’t like my cards. Tried reprogramming them a couple of times but they just didn’t work. Staff was accommodating getting us in and out. Would definitely stay there again if we are in the area.

Family

10/10

Exceptional

08 Jun 2026

Mason

Nice quick stay between a missed layover.

4/10

Poor

04 Jun 2026

Patrese

Not many amenities available for late arrivals.

Partner

8/10

Excellent

04 Jun 2026

Patrese

What was most disappointing is that I booked two nights and was unable to use both of them due to travel. I could not get a refund for the second night and I arrived to late to fully enjoy the first night. Also paying for parking was very inconvenient.

Partner

10/10

Exceptional

01 Jun 2026

Austin

Helpful staff. Clean rooms. Soft beds

Friends_and_family Family

2/10

Poor

31 May 2026

Huiyi

I paid to stay at the property, so parking should have been included and should not have been charged separately. However, I was charged a self-parking fee, which I believe was applied in error. If the charge was intentional, then I strongly believe the hotel should reconsider this policy, as charging paying guests an additional fee for parking is unreasonable and detracts from the overall guest experience.

Self

10/10

Exceptional

29 May 2026

Christophe

Clean

8/10

Excellent

28 May 2026

Dawn

Great hotel, perfect location, no Wifi…

10/10

Exceptional

26 May 2026

Kemi

The room was clean. I was in an existential crisis and the staff were so nice and understanding and curators. I was a mess and they were so nice. I’m so thankful hit for only them but also the free transit to the airport/ shuttle service. The driver was so personable and relatable and cute. Glad i chose to stay there during a hard period of time

Self

2/10

Poor

18 May 2026

Dawitt

Unfortunately, my experience was negatively impacted due to an injury I sustained while entering the airport shuttle. The seatbelt latch appeared to be defective and exposed sharp metal, which caused a cut to the middle of my left hand. Since the incident, I have been experiencing substantial discomfort, including pain, numbness, and difficulty with flexibility in my hand and wrist area. I was extremely uncomfortable throughout the night due to the severity of the pain and irritation following the injury. I intend to seek medical attention once I arrive at my final destination. I wanted to formally bring this matter to your attention, as guest safety should remain a top priority and I believe this defect poses a risk to others as well.

Self

10/10

Exceptional

18 May 2026

Javid

Clean room

10/10

Exceptional

17 May 2026

Mary

Very attentive staff. Very clean

10/10

Exceptional

16 May 2026

Diane

Everything was nice.

10/10

Exceptional

12 May 2026

Birihane

Everything is so good thank you so much

Self

10/10

Exceptional

12 May 2026

Richard

Convenient and easy place to stay.

Self

10/10

Exceptional

10 May 2026

Brennan

Great location, great staff, personable customer service.

Partner

8/10

Excellent

09 May 2026

ALMA

Good place to stay at a reasonable price

Partner

2/10

Poor

09 May 2026

Steven

Attempted to cancel trip in plenty of time due to my wife’s unexpected health issue. Received a form response with zero satisfaction. My lost revenue is another venues gain. Plenty of good options near the Dulles Airport.

10/10

Exceptional

08 May 2026

William

Clean room helpful staff

Family_with_children

6/10

Pleasant

07 May 2026

heather

Room facing parking lot. So much for loyalty.

6/10

Pleasant

05 May 2026

Mark

The hotel is old in overall and maintenance is not up to the Westin grade. Based on my pass travel experience, Westin should be in the same level as Sheraton, but it is not this time.

Family

10/10

Exceptional

03 May 2026

Don

The room was beautiful. Breakfast buffet was excellent. Only there for one night but it's definitely go back.

6/10

Pleasant

27 Apr 2026

Jacqueline

This was a nice property in many respects and nice staff. Clean, good breakfast buffet, free shuttle service to airport and local aviation museum. If we were staying more than one night, we would have requested another room. We were in 901. The issue we had in the room was the noisy refrigerator and toilet while trying to sleep. Both need to be replaced. The fridge would make loud noises when turning off, which happed several times during the night, and the toilet would run periodically as well. Water must be draining so that the tank needs to fill itself up. Needless to say, we did not get a good night’s sleep. Because of this fact, we had to give a lower rating despite the other excellent qualities of the property.

Partner

10/10

Exceptional

26 Apr 2026

Victor Alfonzo

Yo volvería a este hotel sin pensarlo

Family_with_children

10/10

Exceptional

24 Apr 2026

Rebecca

Staffs are very helpful and friendly. Their shuttle service runs 24hrs. It’s very convenient for passenger who has an early boarding time.

Business

10/10

Exceptional

23 Apr 2026

SHA

Everything, was greatl!

Friends

10/10

Exceptional

23 Apr 2026

Deborah

Nice dinner. Shuttle was right on time.

Partner

10/10

Exceptional

19 Apr 2026

Sandra

Excellent hotel and staff.

Friends

8/10

Excellent

14 Apr 2026

Kristen

I’d requested an early check in, but arrived only about 20 minutes before check in time. I was given a 2 queen room when I booked a king. When I called downstairs they told me it was because I’d “checked in early.” It would have been nice if the clerk had mentioned the substitution, because I’d have waited 15-20 minutes for a king. I also asked the clerk what the closest metro station with parking was and he said there wasn’t one. That I should take the hotel shuttle. That’s a lie because there’s a station with ample parking two miles away.

The room itself was fine except for a very tired and pilled bedspread on one bed and a dirty robe in the bathroom. The toilet ran incessantly all night.

This Westin isn’t as nice as it once was. It’s always been our go-to when flying in and out of Dulles. Might be time to make a change.

Partner

10/10

Exceptional

06 Apr 2026

Ronald

Very clean hotel, everyone at the front desk was extremely nice and very helpful. Staff at the bar and restaurant went above and beyond for us. Have a lot of gluten free options, will definitely come back.

Family_with_children

10/10

Exceptional

23 Mar 2026

Nancy Chanda

Friendly staff, clean rooms.

Partner

10/10

Exceptional

23 Mar 2026

Ayida

Na

6/10

Pleasant

22 Mar 2026

Christoph

Clean room but property needs updating as rooms felt 10+ yrs old.

Self

10/10

Exceptional

21 Mar 2026

Linda

The airport shuttle worked well.

Business

8/10

Excellent

20 Mar 2026

Adam

Room amenities were good, bed was ultra comfortable and well needed after a long haul flight.

The bathroom was a bit tired and the hand held shower head was leaking and could do with repairing.

Breakfast buffet was a great way to start the day and the staff there really friendly an accomodating.

Family_with_children

10/10

Exceptional

16 Mar 2026

John

Room was clean, bed was excellent. staff was available for late arrival.

Partner

8/10

Excellent

15 Mar 2026

Wankisha

The rooms were ckean..couple of stains in the hallway carpet. We were on the 8th floor. Peole that had room service left used utensils and glasses in the hall by their door and they were there all day. We left and were gone over i hours and they were still in the hall when we returned.

Friends

10/10

Exceptional

08 Mar 2026

Jeff

Great restaurant/bar!

Partner

6/10

Pleasant

08 Mar 2026

Cheryl

Yes

Partner

10/10

Exceptional

02 Mar 2026

Armando

Had a great stay. The room was clean, the staff are professional, and the airport shuttle is punctual.

Business Friends

8/10

Excellent

24 Feb 2026

james

Clean and convenient, provided free shuttle to airport

Partner

10/10

Exceptional

23 Feb 2026

Cara

Staff, room and hotel restaurant

10/10

Exceptional

17 Feb 2026

Paul

We only stayed one night but were very happy with this Westin Hotel. Beautiful lobby, quick check in and out. Nicely appointed, well-sized room. Frankly, what i expect from Westin.

Partner

2/10

Poor

02 Feb 2026

Michael

So the room was OK, the bed was super soft but then they had four pillows and all pillows are so thick, we’re impossible to sleep on unless you want your neck at a 45° angle and also my wife is a stomach sleeper so she couldn’t use the pillow zero so we had a terrible night sleep again. The bed was super soft, but they totally missed it on the pillows. They should have with four pillows. They should have option for a couple of the pillows to be medium thickness and an option for one very slim then below for stomach sleepers, breakfast was just so so nothing special for breakfast.

Leisure Family

10/10

Exceptional

02 Feb 2026

Ricardo

All great

Business

10/10

Exceptional

31 Jan 2026

Daniel

Amazing experience

6/10

Pleasant

27 Jan 2026

Renil

Worst breakfast ever!

10/10

Exceptional

21 Jan 2026

Noreine

I can’t say enough good things about the Westin. Their prices were more than acceptable, the food was impeccable in the service was simply enjoyable from the time I arrive until the time I departed. I would stay there again without hesitation.

8/10

Excellent

10 Jan 2026

Luis Raul

Didn’t get to hotel till 1:00am and they couldn’t grant me a late check out and hotel was not busy

8/10

Excellent

08 Jan 2026

Todd

The breakfast was nice with good options and friendly service.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Michael

All excellent.

10/10

Exceptional

06 Jan 2026

Kristin

Clean, great staff and convenient location to airport and silver line metro.

Leisure

8/10

Excellent

04 Jan 2026

Linnea

Friendly staff, large comfortable room, simplemeal at the bar for tired travelers. We are not used to such soft beds and voluminous pillows and prefer firmer beds. Shower in tub was a bit tricky, but that's often the case. Hand soap was appreciated. I find the bottles with plungers tiresome. Great, reliable, shuttle service to and from the airport. Elegant minimalist decor. Extra charge for wifi in room was a bit of a shock, but Mariott Bonvoy membership covers it.

Leisure Partner

2/10

Poor

04 Jan 2026

Abdulqader

Not clean

10/10

Exceptional

01 Jan 2026

David

I arrived in the late afternoon and left very early in the morning. I did not have the breakfast. Everything else was great. Friendly staff. Room was great. Wound definitely stay again.

Leisure Self

10/10

Exceptional

01 Jan 2026

Pernelle

Great all phases of the hotel.

Leisure Self

10/10

Exceptional

31 Dec 2025

James

Wonderful room, comfortable bed, spotless bathroom!

Leisure

8/10

Excellent

31 Dec 2025

Harold

Everything is fine, except the alarm clock was impossible to set. Fortunately , concierge services awakened upon request. Great service.

Business

8/10

Excellent

30 Dec 2025

Steve

The room was good. I liked your gymnasium buffet was good.

10/10

Exceptional

30 Dec 2025

Carol

This is a hidden gem - best beds of any hotel I can think of, courteous staff, good food, perfect (peaceful) location but with an airport shuttle you're 10 minutes from Dulles. Does NOT feel like an airport hotel. I stay here whenever I need to stay over near Dulles.

Leisure Family

6/10

Pleasant

28 Dec 2025

Dale

In room coffee not good so I bought two cups of Starbucks at your friendly bar downstairs.
Dirty coffee cup left by our door when we checked in and went out to dinner and returned several hours later from dinner and only picked up during the night. Small point but it made clear no staff had been on the floor for hours. Otherwise fine.

10/10

Exceptional

23 Dec 2025

Anita

Room was beautiful and staff, except in bar area, was great!

10/10

Exceptional

22 Dec 2025

Philip

Staying at the Westin before my family flies will become a tradition

Leisure Family

8/10

Excellent

18 Dec 2025

Ashfaqur

Unnecessary parking fees charge

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Larry

Yes, Excellent customer service

Leisure Family

10/10

Exceptional

08 Dec 2025

Blair

Worth the money

6/10

Pleasant

08 Dec 2025

Kim

The lobby was very nice but the hallways and room were old and in need of updating. The bed was good but not like other Westons I have stayed in.

Business

8/10

Excellent

06 Dec 2025

Paul

The bed and pillows were the star. Shower was very good and towels. Otherwise room was average. Hotel in general dId not feel upscale. Alot of hallways had wall coverings removed with weird paìnted sections.

10/10

Exceptional

01 Dec 2025

Martin

Calling the hotel to confirm our reservation and talking to the AI chatbot was a complete nightmare. I had to hang up. But the hotel experience (with real humans) was completely terrific.

Partner

10/10

Exceptional

30 Nov 2025

Steven

The bathroom tub has mold growing. The sheer curtain has a large hole

10/10

Exceptional

28 Nov 2025

Susan

Clean and comfortable, especially for an airport hotel. Pleasant staff.

Leisure Self

10/10

Exceptional

28 Nov 2025

tatiana

Room and service is always top notch

10/10

Exceptional

25 Nov 2025

El Mehdi

Yea

10/10

Exceptional

20 Nov 2025

Zach

I landed after midnight. The shuttle was on time, the staff checked me in easily, and I was able to quickly get some sleep.

10/10

Exceptional

15 Nov 2025

Christi

Staff was extremely helpful and courteous

Business Self

8/10

Excellent

12 Nov 2025

Kevin

clean room. good barr/food. great shuttle service to airport.

Leisure Family

10/10

Exceptional

09 Nov 2025

Michele

Convenient shuttle

Leisure Family

8/10

Excellent

09 Nov 2025

Naomi

Airport shuttle was easy and convenient. Gym was excellent. Hotel is a bit rundown but it was clean. No complaints. Worked perfectly for a night's stay when my flight was cancelled.

10/10

Exceptional

09 Nov 2025

Charlene

The shuttle to the hotel was easy to find as we booked this hotel after a flight delay. The hotel had great eating options in their restaurant as we ate there for dinner and breakfast, Great place to stay comfortable beds big TV great bathroom Very clean

Leisure Partner

10/10

Exceptional

01 Nov 2025

Gabriel

The room was beautiful and the view from the room window was excellent, the staff was very helpful and kind.

Leisure Self

10/10

Exceptional

24 Oct 2025

Patricia

The staff were excellent

Business Friends

10/10

Exceptional

23 Oct 2025

Carla

Couples Trip

We were at the Westin for a special occasion and they treated us very well. We have stayed here many times and have always enjoyed it.

Partner

10/10

Exceptional

20 Oct 2025

ANTHONY

Didn’t use shuttle

10/10

Exceptional

17 Oct 2025

kegan

I accidentally left my phone and charger in my room after I had been dropped off at the airport was when I discovered it luckily the staff was absolutely Stellar. The driver knew who to call they got in touch with housekeeping housekeeping got what I needed out of my room and down to the next driver I went to the shuttle stop to meet The next shuttle, which arrived in 30 minutes and was given a package with everything I needed that I had left in the room. I went back into the airport, uninterrupted and luckily taken care of by an excellent staff who cared for their customer.

8/10

Excellent

12 Oct 2025

Jason

Room was not up to par, the white curtains were torn as if someone cut them up with a blade.
The desk lamp had black smudges on the lampshades.
The carpeting in the hallways appear old, worn down and outdated.

Leisure Self

10/10

Exceptional

11 Oct 2025

Ariel

Just make sure to ask for your breakfast vouchers as Expedia includes up to two tickets per room but you won’t get them unless you ask.

Leisure Family