Name: Extended Stay America Washington DC - Reston
Address: 12190 Sunset Hills Rd, Reston, 20190, US

6/10

Pleasant

26 Jul 2026

Paul

The door key kept failing day after day
There were cockroaches in the room even after we bought the traps
The shower head leaked

4/10

Poor

23 Jul 2026

Donald

The place was a disgrace. People were screaming at each other all night in the courtyard. The air conditioner sounded like a truck starting up in the room. The floors were sticky. The stairwells were littered with trash. The lights were broken that lit up the back parking lot making it unsafe at night. There were cars taken apart in the back lot. We waited for 15 minutes to check in because there was no one there at the desk. The walkways were filthy and unlit. You should be ashamed you charge that much for that hotel. Never again! And there is not one bit of exaggeration in this note.

4/10

Poor

23 Jul 2026

Anirudh

The hotel desperately needs an upgrade. There is no Elevator! Best of luck carrying all your stuff up..

The AC struggled to keep cold. And the staff downgraded me and refused to refund the difference.

Family_with_children

10/10

Exceptional

20 Jul 2026

Khalid

Refrigerator door was rusted. The place wasn’t clean enough. Staff is very good workers I mean yeah but the refrigerator and the microwave. They have rust on them so I did not use them so this is for the sake of the place.

Self

8/10

Excellent

16 Jul 2026

Sharon

Overall the stay was ok. It was convenient to where we needed to be but the room itself seemed very damp. The AC worked very well but everything felt very damp and humid.

Partner

4/10

Poor

16 Jul 2026

Amir khan

The front desk was not nice super rod

Self

2/10

Poor

10 Jul 2026

Ramy

Customer service

2/10

Poor

09 Jul 2026

John

Dark and dirty. This place is so gross I checked out and went to another hotel. Do not stay here! It looks NOTHING like the pictures.

2/10

Poor

20 Jun 2026

Olegi

No ice machine. Breakfast is just bars. Rude front desk.

4/10

Poor

17 Jun 2026

John

We never saw the staff, even at the desk, except when it was check in, or check out, and during the 0100hr fire alarm which triggered the depopulation of the hotel into the street for about an hour.

Partner

4/10

Poor

17 Jun 2026

susanna

completely bare bones - not even a coffee maker in the room. when i asked for one i did get one but no cups! very inhospitable

Friends

4/10

Poor

14 Jun 2026

Elizabeth

The toilet was backed up all 4 days I was there. The TV kept turning off every 10 seconds. The smoke detector decided to randomly go off at 2 in the morning because the room next door to me were smoking weed. 2 guys were in the courtyard fighting and also woke me up and about 8 police officers had to come arrest them as they were yelling and fighting. I did NOT feel safe as a lone female traveler this time.

Self

2/10

Poor

12 Jun 2026

derek

Went to hotel and the check in person never showed up after 40 minutes gave up. There were 6 of us waiting in lobby. The place was dirty and run down. Stay away.

8/10

Excellent

11 Jun 2026

Maggie

The extended stay was exactly what I needed when I moved back to the east coast. The front desk staff was nice and quick.

The room and bathroom need a bit of love.

Otherwise a solid stop while I worked and waited to move into my apartment.

Family

2/10

Poor

11 Jun 2026

Sai Shiva Teja

Place was so dirty with some kind of bugs roaming around in the corners. Bathroom was do dis functional . Faucets were spilling water to the sides. I found a small roach as well. I would not recommend this place to families and kids.

Self

8/10

Excellent

07 Jun 2026

Elizabeth

Clean room. With there was an elevator walking the stairs with luggage is hard.

Self

4/10

Poor

05 Jun 2026

Julio

Room was outdated, paint on wall coming off. Restroom ceiling was falling apart and landing in the sink. Ceiling above bed was separating from ceiling. Floors were really dirty. Needs major cleaning and updating.

Self

2/10

Poor

31 May 2026

Wolfgang

Absolutely low budget and scary place to stay so unless you are desperate do not stay there. The property is very run down, the staff is not helpful and miserable, the rooms are horrible. This seems to be some type of halfway house for transient or homeless which is not a bad thing however there are obvious drug activities going on. The rooms in the back of the hotel, where I was supposed to stay, had grills outside the doors where people were gathered like it was an apartment dwelling and they were drinking, smoking, and it was not a safe feeling. A lot of cars in the parking lot with people coming and going and it looks like they might live in them.

Business

2/10

Poor

26 May 2026

Thomas

Even though it was the only hotel within 20 miles under $200 it was a bit of a dump.
Felt dirty.
I should have lowered my expectations. Staff was nice and friendly but this is definitely a budget motel.

Self

2/10

Poor

08 May 2026

Kelly

Arrived on May 5th and the 2 gentleman at the front desk were very kind and helpful- we were told that the elevator was not working or that there was not one and needed to take the stairs. The next morning I realized I did not have a shower curtain- took 20+ minutes to get one and the ladies at the front desk were extremely rude and unwelcoming. Our room was dirty with food stuck to the counter, heavy accumulation of dust on higher items, no trashcan or bag in room, and stains dripping down walls. There was one muffin out for breakfast and coffee was bad. terrible look for Extended Stay America

Partner

4/10

Poor

02 May 2026

Alexandra

Really outdated, overpriced, the bathtub was peeling and shower curtain was moldy. There was police there all the time for sketchy guests. Very loud at night. But the bed was clean which was a saving grace.

Self

4/10

Poor

23 Apr 2026

Gisela

Staff was rude! The hotel overall is old and wasn’t what I was expecting

Business

10/10

Exceptional

18 Apr 2026

Peter

Clean

Partner

2/10

Poor

18 Apr 2026

Ahmad

The place was extremely dirty and poorly maintained. The staff were aggressive and unprofessional, which made the whole experience uncomfortable. I would not recommend this place at all.

Self

2/10

Poor

15 Apr 2026

Sajjad

If you like smoke smelling rooms, horrible wifi and people talking outside your room all night, this is the place for you.

Carpets are disgusting, AC units barely work

10/10

Exceptional

06 Apr 2026

Kelvin

There was trashcans that were overflowing with trash

Self

2/10

Poor

27 Mar 2026

Daniel

Breakfast was a muffin and a bar they don’t honor reservations and force an upcharge ie Order 1bdroom queen -> 1bdrm king

Self

4/10

Poor

27 Mar 2026

Johannes

very old room, pretty dirty, dust on the ceiling...

10/10

Exceptional

26 Mar 2026

Ramy

👍

Friends

2/10

Poor

26 Mar 2026

Hector

Old dirty smelling bad room.

Family_with_children

10/10

Exceptional

22 Mar 2026

James

They do allow pets. My room had a kitchenette and plenty of towels. It was a short walk to the Metro rail which I took daily into DC.

8/10

Excellent

19 Mar 2026

Dang Thuy Vy

Worth the money

Partner

10/10

Exceptional

05 Mar 2026

Ramy

👍

Business

2/10

Poor

05 Mar 2026

Olivia

Rusty microwave and bathroom. Dirty. Staff was kind and understanding when we had to leave for an acceptable property. Also no mobility accommodation available.

Family

2/10

Poor

01 Mar 2026

Reinaldo

The worst hotel i have ever stay in. Service horrible, smoking odor even room says non smoking, door locks not working properly. A disaster

Friends_and_family Friends

2/10

Poor

02 Feb 2026

Shree

The carpet was unvacuumed, there was one very thin blanket on the bed during an 11 degree cold snap and no additional blankets in the room, a mattress on a platform rather than a box spring, one tiny bottle of shampoo (no conditioner), one trash can in the kitchen where you were also supposed to dispose of your bathroom trash, very old and threadbare towels, and most significantly for a woman staying alone: the door opens out to the open air (not an interior hallway) and the deadbolt had been removed. The breakfast had no utensils or napkins available. I realize this is a business and not a charity, but the relentless focus on saving every single penny veered toward ridiculous.

Business Self

2/10

Poor

29 Jan 2026

Thomas

The key on the room would not work and I had to have staff let me in every time I wanted to get in. Electrical outlets with no covers. Light fixtures with no light bulbs. Kitchen with no cooking supplies. Roaches in the sink

Business Self

6/10

Pleasant

25 Dec 2025

Edgar

none

Business

2/10

Poor

19 Dec 2025

Ashley

It took the receptionist about 10 minutes to actually come up front and check me in/out. My room smelled like cigarettes and didn't look properly cleaned. Would not stay here again.

Business Self

10/10

Exceptional

18 Dec 2025

Alexandru

clean room

6/10

Pleasant

11 Dec 2025

John

the room was 50 degrees when I got in (it was 25 outside) it took 4 hours to warm up to 70. and the fire alarm was beeping all night and the remote for the tv didnt work.

8/10

Excellent

29 Nov 2025

Jill

The room was clean except for the pet stains on the carpet in several places. Although we were staying during the Thanksgiving holiday and did not need the kitchen at all, there were no kitchen amenities even though the website says “fully stocked kitchen“. There were no glasses, silverware, cookware, utensils, plates, etc… Just one kitchen towel.

Leisure Partner

10/10

Exceptional

28 Nov 2025

William

Low expectations were not met. Place was falling apart and service was non existent. Never again. Terrible hotel in a wonderful location.

Partner

4/10

Poor

13 Nov 2025

JaLisa

Bug problem in room. TV kept shutting off.

2/10

Poor

09 Nov 2025

Emma

Room was run down and had cockroaches.

10/10

Exceptional

03 Nov 2025

Walter

Bueno

4/10

Poor

31 Oct 2025

Brandon

My room smelled terrible. Like the inside of a shoe. Room was clean but still smelled.

Business Self

4/10

Poor

18 Oct 2025

Steve

No hot water. Room in poor condition; stains on walls and carpet. Clogged toilet. Exterior and sidewalks very dirty. Worst hotel I’ve stayed at in many years.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Lisa Anne

Everytime you would leave your room - the next time you went back in, the key wouldn’t work. So that meant that you had to go back to the front desk anytime you got back from somewhere because the keys needed replaced. Ridiculous.

Self

2/10

Poor

07 Oct 2025

Shiva Chandra Prasad

1. Waited at reception for an hour there was no one to attend customers
2. Room was smelly and dirty
3. AC was not working when i turn on it was making lot of noise

2/10

Poor

29 Sep 2025

Sherry

I checked into the hotel and went to the room. I was instantly hit with the smell of cigarettes. There were random spots of what appeared to be blood on the wall in the bedroom and bathroom. Either the toilet seat was stained or not cleaned, I didn't inspect close enough to tell the difference. The shelves on the bedroom and bathrooms walls were broken and half falling off. The lock latch on the door was busted off. The screen on the window was torn and that was all I noticed in the first 5 minutes. It looked like someone had a fight in the room, but I didn't feel safe to stay.

We promptly left the room and told the lobby attendant what we found and that we would not be staying there. They did not give us any trouble and promptly refunded our money.

Friends_and_family Friends

4/10

Poor

26 Sep 2025

John

Don’t stay here! Unsafe. People in the room next to me smoking weed on the balcony. Cops came and arrested a guest in a room below me. 5 cop cars. Room was horrible. AC unit was acting up. Way too loud. Carpet was disgusting. Couldn’t walk barefoot. Stay away!

Leisure Self

4/10

Poor

05 Sep 2025

Abegail

Customer service is okay. Room is veru dirty. Smells like cigarette upon checking in. Someone took off the smoke detector. Stove doesnt work..carpet os so dirty.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Sultan

Everything was good and the reception so polite.

Self

4/10

Poor

20 Aug 2025

Verified traveler

The Elvis song “ in the ghetto “ says it all

Condition of the building and premises are really in bad shape, I felt like I was in the middle of a ghetto.
Breakfast offered doesn’t deserve that name, just some instant oats, coffee and hot water for tea were the only options.

Self

8/10

Excellent

16 Aug 2025

Verified traveler

One of the rules they let you know on a brochure they handout to you along the key ( card ) to open your room's door , is to be courteous, respectful and not to be noisy from 10p-8a on my 2nd night stay from 3 nights I was suppose to work on a Sunday and be there at 7a. I couldn't I had to call out from work at 4a because the fire alarm started to go off, I got scared and it hurted my ears the sound was too loud, I had to go out my room and I saw other tenants out , we were all scared. It all finished around 6a and I decided to go to the lobby for some coffee and breakfast treats, as I was there, a tenant spoke to the rep in the office and said that ppl on the 3rd floor caused the alarms to go off, apparently they were so noisy that tenant could go to sleep and they were so disrespectful. I didn't like that experience, and the garbage cans they have close to the stairways where full like they dont empty and take care of them daily, other than that my room was comfortable and clean. That I did liked and close to a dunkins Chick-fil-A and a bank.

Self

2/10

Poor

13 Aug 2025

Aiesha

The room was not clean it smelt like pee, very uncomfortable the walls are black and I would like my money back I had my 6 month old baby there I not pleased

Business Family

6/10

Pleasant

13 Aug 2025

Julia

Convenience location

4/10

Poor

09 Aug 2025

Verified traveler

Roaches, hair, and exposed wires... oh my!

Cleanliness was an issue, they clearly do not sweep, mop, vacuum under the bed or furniture. I moved a recliner only to find large clumps of hair and dust. I adjusted a nightstand and found the same between the nightstand and bed.

Bugs were also an issue. In a humid environment and older building I do expect to see a lot of bugs outside; however, I expect NOT to see them coming out of the walls in my bathroom or scurrying under my bed. Roaches are a fact of life, but if someone is paying to stay in your hotel it behooves you to combat infestations in your rooms.

The wall unit AC was not verry effective in keeping the room comfortable, and there were oddly exposed wires running from it.

Some of the other guests seemed to be on drugs and wandering the premises at night. It made for a rather uneasy feeling during a business trip where I really needed to be focused.

Old popcorn ceilings too, which isn't necessarily a problem, unless they contain asbestos... which judging by the state of the hotel, I'd be a little surprised if they have been tested for it.

The hotel staff banged on my door like they were the Police about 5 minutes before my checkout time to ensure I was leaving on time. Trust me guys, I had no intention of staying longer...

Business

2/10

Poor

06 Aug 2025

Verified traveler

Showed up and waited 10 minutes for someone to show up at the front desk. They told me there was not a room available. Horrible experience.

8/10

Excellent

01 Aug 2025

Chia

The property area is across the street from a major subway/metro station (Silver line), so getting to DC is a breeze. The office is clean. The room though, is a different story. Upon entering my room, I could smell the mildew and mold. Furniture and decor are dated, but still very much usable. No bugs except for one spider in the shower. The room itself is clean. The fridge was very clean, like someone took a lot of time cleaning it. Some burnt food marks on the cooktop, but that’s to be expected for what it is. The sheets, blanket, and pillows are very clean - I couldn’t find dirty spots using my UV and black lights. The main door, however, has a gap on the bottom, and you can smell whatever your neighbors are smoking. At night, it was somewhat loud until 2am; people were walking around and moving furniture upstairs, and people were checking in late and talking loud outside. I never felt unsafe at any point. This area is well-patrolled by the Fairfax County Sheriff office. You have 3 eateries within 2 minute walking distance, but you could always Uber to the Reston Town Center for a lot more options just 5 minute drive away. Overall, I’d recommend this place for single females with kids.

Leisure Self

10/10

Exceptional

10 Jul 2025

Ar

Good

6/10

Pleasant

25 Jun 2025

Steven

Convient location. However. Very loud area

Leisure Self

4/10

Poor

23 Jun 2025

douglas

Breakfast was two types of bag muffins? Front staff hard to understand, air conditioner roars on and off all night no matter how you set the fan, parking lot dirty. We won't return.

Business Partner

10/10

Exceptional

21 Jun 2025

Rami

👍

Leisure Family

2/10

Poor

13 Jun 2025

Leanne

X

4/10

Poor

11 Jun 2025

Anne

Front desk was not manned as stated and had to call out for someone. Room was clean but there was a definite strong smoke smell. Bathroom in need of repair and upgrades would be helpful. Outside was dirty and littered. Would definitely not stay again.

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

Jose

I think I almost got mugged in the parking

Business Self

6/10

Pleasant

10 Jun 2025

Valri

Needs maintenance. Some areas clean, some not so much. Room smelled like dog.

Leisure

8/10

Excellent

10 Jun 2025

Jason

Staff were nice and a accommodating. The room was clean but the furniture was older. Parking was an issue-they had the smallest parking lot I’ve ever seen at an Extended Stay. I parked in a handicap spot jgst so i could be closer to the room.

Self

2/10

Poor

08 Jun 2025

Pavann

Worst experience ever

Leisure Family

2/10

Poor

05 Jun 2025

Cameron

This is not like it looks on the pictures. Its very unclean and shouldn't have the rating it does. I wouldn't recommend staying here. I refunded my money after just a few minutes.

Business

2/10

Poor

01 Jun 2025

Irisha

Not cleaned properly

Self

2/10

Poor

01 Jun 2025

Irisha

Place is placed with misplaced families and drug addicts. Not a good look for someone disabled and looking for a few nights to stay. Place inside is filthy and not sanitized well, carpet stinks and they should remove it due to a bunch of dogs that stay there.

2/10

Poor

14 May 2025

Steven

Booked and paid for room thru Expedia. When I got there they said they were out of Queen rooms and that I would have to pay $50 extra for King size. Total dishonest attempt at a shakedown.

10/10

Exceptional

11 May 2025

Virgil

I like that there was a stove, a refrigerator, a microwave oven, a hair dryer, and a bathtub, and that the room was clean and quiet, all for a very reasonable price. I would have liked it even more if my room had an ironing board, but I couldn't find one there, even though there was an iron.

Business Self

4/10

Poor

05 May 2025

Verified traveler

Make another choice

I didn’t know that this hotel contracts w/the county to house disadvantaged folks. There were several times lots of shouting & arguing was happening at various rooms.
Sketchy individuals loitering about on the adjacent street, I did not feel safe walking about. Non smoking room next to me had pot smoke wafting thru the air
A garbage can at the end of the hall & visible to me every time I walked out my door was never emptied even when garbage was spilling out onto the ground. At one point the housekeeping cart was parked right next to the can & you’d think the garbage would be taken care of but it was not . One afternoon I was returning to my room & there was police activity in the parking lot investigating a van. Inside the lobby smelled like cigarette smoke. My Room wasn’t too bad but had a heavy artificial scent that I was sensitive to, turning on the A/C took care of the scent after awhile. several lamps were not working @ the drain plug in the shower was broken .I won’t be booking at any Extended Stays In the future as my sister-in-law had a similar experience in a different state.

Self

2/10

Poor

20 Apr 2025

Faisal

Missing the soap, shampoos etc in the washroom. kitchen without cups or pots or spoons.
Room locked was kind of broke. Too much trash in different areas of hotel.

10/10

Exceptional

15 Apr 2025

Mariela

Spacious

10/10

Exceptional

11 Apr 2025

gerald

Great value. Nice rooms well equipped.

Business Self

2/10

Poor

09 Apr 2025

Ashlynn

DO NOT STAY HERE THEY HAVE ROACHES WHEN WE ASKED FOR REFUND WE WERE TOLD TO GO THRU EXPEDIA AND THEY KEPT OUR PEE FEE ANYWAY ABSOLUTELY DISGUSTING

Business_and_leisure Pet

2/10

Poor

07 Apr 2025

Aruba

The property said non smoking but the room smelled like cigarette. Not safe with the baby at all.

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Shannon

Semi last minute booking as ive been in the process of moving. There’s nothing fancy about the facility but it was clean and convenient to everything. I locked myself out of my room and someone was able to assist me at 6:30 am. Dependable stay!

Business_and_leisure Self

10/10

Exceptional

03 Apr 2025

tim

Area around hotel is nice -- restaurants. Is about 10 minute walk from the metro

6/10

Pleasant

27 Mar 2025

Carla

Room was not really that clean; stains on the sheets and bathroom could have used a lot of help. There was nothing in the kitchen (no pots/pans or utensils) so unable to cook. Also there was no coffee maker. I was down at the breakfast area at 8am and there were 3 breakfast bars - that was it for food - so basically a terrible selection. Not worth the money and the area seemed a bit unsafe. At 4:30AM there was a woman yelling for her kid to get up so pretty thin walls. Will never stay there again.

Business Self

4/10

Poor

26 Mar 2025

Nima

most certainly not be staying there. outside not clean, room not clean, water pressure in shower poor.

Business

8/10

Excellent

23 Mar 2025

YICHYUN M

Nice and affordable hotel near Reston Town Center

Nice and clean and affordable hotel in Reston, VA near the Reston Town Center Metro stop. It is a \"long-stay\" setup so no daily cleaning or tower amenity updates, which are OK as the supply at check-in is enough. They do offer clean for stay longer than 7-days without charge.

Business

6/10

Pleasant

21 Mar 2025

Gina

I booked two rooms. They were not near each other.. we had an issue with the bathroom. Needing a plunger.. they couldn’t find one.. their solution was for us to use a bathroom on another floor..

Leisure Family

2/10

Poor

11 Mar 2025

pedro

AVOID IT! Negative ROI

I strongly urge you to consider other options before booking Reston's ESA. My two cents: AVOID it. Your ROI will be hugely negative. I experienced multiple issues, including safety, cleanliness, broken furniture, unhealthy conditions, and rude personnel. Please SEE the attached images. I am unsure if ESA corporate sends compliance and standards inspectors regularly, as there are at least 15 areas of improvement in a single stay. The website is not allowing me to upload photos, but I will. My experience at Reston's ESA has been one of the worst I have had in over 1,500 nights at hotels worldwide.

Self

6/10

Pleasant

09 Mar 2025

Frank

Free breakfast at most other hotels are more than just coffee and breakfast bars!

Leisure Self

10/10

Exceptional

06 Mar 2025

Desiree

Wonderful Staff 😊

I stayed at extended stay Reston for a couple of months. The staff was wonderful actually they became like family. All of the staff was awesome however Jose, Nora and Kumar were the the ones I came in contact with the most and they were all awesome. Nora Auto maternity leave and I'd like to say congratulations on your new bundle of joy! If I ever needed a place to stay in Reston again without a doubt I choose this place because of the excellent customer service from this wonderful staff. Cheers to extended stay Reston. Take care!

2/10

Poor

05 Mar 2025

Nerissa

Rough people sre in these rooms. Woken up at 1:30 am by a number of people screaming and cursing. Very unpleasant.

Partner

6/10

Pleasant

26 Feb 2025

Sherree

Poor at best!

The room was quite run down. Cabinets and drawers were broken, bathroom sink was stopped up, tub dripped heavily the whole time, etc. The room was not very clean. And the breakfast? There was no breakfast! Coffee and NutriGrain bars is NOT breakfast.

Friends_and_family Family

6/10

Pleasant

25 Feb 2025

Thomas

Nice surroundings but facilities are not well maintained.

Leisure Self

10/10

Exceptional

25 Feb 2025

Ahmed

It is cost effective

Business Self

10/10

Exceptional

23 Feb 2025

Dorien

I only needed to stay here for 2 nights but the room was comfortable overall. Parking was easy. The only downside in the room was the refrigerator which worked but wasn't very cold which was a little concerning since we needed to keep some medication cold during the stay

Leisure Partner

6/10

Pleasant

19 Feb 2025

Thomas

Old run down. Franchise needs to step up.

10/10

Exceptional

09 Feb 2025

Mel

easy to check in convenient. best breakfast ever

Self

6/10

Pleasant

02 Feb 2025

Meg

In general it was clean - some vague stains on towels and sheets but they were still washed and clean. Very thin, lightweight blanket on bed which was the main uncomfortable factor about the stay. In general, it was totally fine but little quirks had been overlooked - the toilet flush was a button hidden by the counter in the bathroom and only one night stand on one side, that kind of thing.

Business Partner

2/10

Poor

28 Jan 2025

Christopher

Bugs in the room. No pillows.