Name: Hyatt Place Herndon/Dulles Airport-East
Address: 13711 Sayward Blvd, Herndon, 20171, US

10/10

Exceptional

04 Aug 2026

Jody

Convenient, clean, and quiet.

6/10

Pleasant

04 Aug 2026

Payman

Chose the hotel because of the free shuttle but It was obviously supposed to be pre booked on demand . Called the hotel and no chance to connect to the operator so we took an uber . We like the break buffet though .

10/10

Exceptional

03 Aug 2026

Douglas

Staff

10/10

Exceptional

03 Aug 2026

Sallie

Great Location!

8/10

Excellent

02 Aug 2026

Michael

While in the shower there was no shower gel.

6/10

Pleasant

02 Aug 2026

Katherine

I only stayed for one night as a stop off but our room was a great size for a family of four.

The hotel is basic but was ok for one night. The shuttle service was great and the breakfast was good too.

10/10

Exceptional

02 Aug 2026

Suyash

Great property no complaints

10/10

Exceptional

31 Jul 2026

Bruce

Very helpful staff. Nice breakfast.

8/10

Excellent

31 Jul 2026

Keith

We stayed here for a night due to a missed connection. It is close to the airport. The are a couple restaurants really close but we ended up walking about 15 minutes to a nice plaza. They were about to hold our bags because we couldn't check in early. The people were nice and the place was clean. It was also safe to walk everywhere we did.

8/10

Excellent

30 Jul 2026

Glenn

The staff is helpful and hotel is at great location to the airport and metro center The only thing that was disappointing was the restaurant is not open and food is premade sandwiches the website needs to be updated.

10/10

Exceptional

29 Jul 2026

Mathew

Hotel is nice and clean with good sized rooms. Would recommend you have a vehicle as it is quite far from DC and Uber from this location to DC is expensive.

10/10

Exceptional

29 Jul 2026

Craig

Fantastic location close to Dulles. Rooms were large and very clean. A few restaurants within walking distance. And very close to the silver lined.

10/10

Exceptional

28 Jul 2026

Angela

Great stay

8/10

Excellent

28 Jul 2026

Gary

Convenient to airport. Roomy.

2/10

Poor

28 Jul 2026

Donna

Nice placgreat location

6/10

Pleasant

28 Jul 2026

Scott

No close by restaurants

6/10

Pleasant

28 Jul 2026

Bruce

Items stolen while parking truck

8/10

Excellent

28 Jul 2026

Susan

No food or refreshments were available in the hotel on the evening I was there. Not only was there no restaurant or cafe, but there wasn't even an operating self-serve cupboard. I had to go to the hotel next door to obtain something to eat. Breakfast the next morning was good, however. Other than the food problem, the hotel was very clean and comfortable and the people were helpful. It was an easy walk to the Metro station.

8/10

Excellent

26 Jul 2026

Rachid

Easy checking, large, clean and quiet room.

10/10

Exceptional

25 Jul 2026

Hesham

.

10/10

Exceptional

25 Jul 2026

Deborah

The room was clean and spacious. The staff were polite. There was a very nice breakfast and great shuttle service.

10/10

Exceptional

25 Jul 2026

Daniel

Airport shuttle very convenient.
Metro station a short walk made visiting museums so easy. Breakfast very good except many tables left uncleaned because people don’t put trash away after eating.

10/10

Exceptional

25 Jul 2026

Bernard Tanguay

Sharp staff nice rooms

10/10

Exceptional

23 Jul 2026

Svetlana

Great place

10/10

Exceptional

23 Jul 2026

Jason

A really nice room and the indoor pool was great

10/10

Exceptional

23 Jul 2026

Suat

Thank you - Pool was so good.

8/10

Excellent

21 Jul 2026

Michael

Only stayed for a few hours at night before flight. No complaints

Partner

10/10

Exceptional

20 Jul 2026

Jim

Staff and breakfast were good

Self

10/10

Exceptional

19 Jul 2026

Constance

From airport shuttle through registration and beyond…. expectations were exceeded. If you fly United book the hotel in advance. WAY TOO many delays.

Self

8/10

Excellent

18 Jul 2026

Alireza

Close to Dulles airport with free shuttle! It is a decent hotel with a good breakfast! Great stay!

Self

8/10

Excellent

17 Jul 2026

NDAYISHIMIYE

Good overall

Family_with_children

4/10

Poor

17 Jul 2026

Chauntia

Customer service could definitely use improvement!

6/10

Pleasant

16 Jul 2026

Judine

I had to request room cleaning as it wasn't done automatically. Also, the fitted sheet and mattress cover had red stains on them. The Hyatt hotel should've thrown those away, and not subject future visitors to the poor cleaning activities by housekeeping! Quite alarming and very disappointing.

2/10

Poor

15 Jul 2026

Muhammad

The room was dirty, had a bad smell and the breakfast place was dirty no hygiene

Self

8/10

Excellent

13 Jul 2026

Sadie

We booked this hotel last minute when our flight plans fell through and we needed to spend the night in DC. A huge reason for booking the hotel was for the included airport shuttle. While checking in, the receptionist asked what time we needed a shuttle back the next day. I told her 4:20-4:30am since our flight was at 6:10am. She replied that they could not transfer us because their earliest shuttle was at 5:00am. I asked if we were on our own then and she said 'yep'; no apology for the inconvenience or other suggestion on how to make something work.
This was pretty frustrating given the big reason we booked this hotel was because of the shuttle. We then had to figure out our own travel plans for the next morning and pay $30 to Uber 8 minutes to the airport. Frustrating!

10/10

Exceptional

13 Jul 2026

Jeanne

A

8/10

Excellent

13 Jul 2026

Santosh

Good cleaning but the bathrooms can be updated

Family_with_children

6/10

Pleasant

13 Jul 2026

James

A basic functional hotel with zero frills. No bar, or food options really disappointed. The room was really dull and dated but functional, we stayed 2 nights (a family of 4) and our room was not serviced during our stay. The bathroom is really dated. Overall it served it purpose but would I stay here again....... probably not.

Family_with_children

10/10

Exceptional

12 Jul 2026

yudely

Todos muy bien solo tengo un complain un dia no entraron a limpiar la habitación

Family_with_children

8/10

Excellent

12 Jul 2026

Jennifer

Very helpful staff

Family_with_children

10/10

Exceptional

12 Jul 2026

Jose

Great stay! Very safe area short walk to metro and shuttle van to airport

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Miriam

I love the place very friendly people working there and breakfast always fresh,,

Partner

8/10

Excellent

11 Jul 2026

Nicole

First disappointments - Hyatt Place has an ATM without cash in it! The food items for purchase and such are set up haphazardly, does not give an appealing, aesthetic look to draw attention and look professional, looked more like a concession stand at a stadium. There were hidden fees - $50 deposit even though I paid, $15 dollars a night for parking and parking area is minimal, the walls are rather thin and I could hear conversations of others in the next room (not adjoining rooms with a door. The elevators need some oiling or maintenance (slow and noisy. Not all buttons for the floors are working, and one of the emergency buttons is not set correctly making it look like it would not work if needed.)
The staff I encountered were polite and one gal had an amazing sense of humor. My room was clean and fresh. The beds were comfy and different firmness in pillows offered allowing for a great nights sleep. The sliding glass door to the closet was off its rail which I let them know. Did not need the closet so not bothered by that. The couch was comfy and relaxing. TV did glitch in and out … forgot to tell them about that. The room was also spacious - two queen beds. Sitting area, microwave, small fridge, desk, couch, ottoman, ample vanity, nice size bathroom, hot shower, good water pressure… it was nice

Friends

10/10

Exceptional

10 Jul 2026

Elizabeth

Our suite was spacious and nicely appointed--not glamorous but really good for the price point. Comfortable bed, good linens, solid breakfast, good location. The only \"knocks\" were no lotion in the room and our bathmat was clean but pretty ratty. We didn't use the gym or pool, but they were available.

Partner

8/10

Excellent

10 Jul 2026

James

Quiet room...fan in the bathroom would be a nice addition but no complaints. Extra towels maybe.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Mitzi

The bed was fantastic! I have back problems and it was SO comfortable I meant to look to see what kind of mattress or mattress pad it was but I forgot to check before we left.
Breakfast was great each morning. The hotel was crowded on the 4th of July weekend and it was extremely hot outside so we had to ask for extra towels a couple of times but overall a wonderful stay.

Partner

8/10

Excellent

09 Jul 2026

Reed

It's near Dulles and the hotel shuttle can take you, not just to the airport, but to the nearest Washington Metro station. Pretty basic otherwise.

Self

6/10

Pleasant

08 Jul 2026

KRUSHNA NANDA

This property is not maintained very well. It's not bad, but its not great as well for the pricing. It's far from the DC. For the pricing, this hotel was not so good.

Family_with_children

6/10

Pleasant

07 Jul 2026

Donna

The breakfast could have been better

Family_with_children

2/10

Poor

07 Jul 2026

Nessa

Staff were terrible, worst customer service, i tired calling for the airport shuttle but they told me to stop call because they don't have anything available at the moment for early check in. And they dont want people sitting around

6/10

Pleasant

07 Jul 2026

Heidi

The room was clean. The air conditioning unit was loud on and off at times.

The breakfast was just ok. Big bowl of yogurt instead of individual cups. Not worth what I paid for the night.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Rosser

Nice overall.
Parking fee is ridiculous.
Staff kinda phoning it in

Partner

10/10

Exceptional

05 Jul 2026

Ricardo

Ok

Family

10/10

Exceptional

05 Jul 2026

Lance

great location and very nice property and helpful staff

Self

2/10

Poor

04 Jul 2026

Richard

Toilet handle broken. Sink stopper broken. $15.00 a night paid parking crazy. House cleaning just threw new towels wherever they wished. If they are part of Hyatt they should be ashamed of themselves.

Partner

10/10

Exceptional

04 Jul 2026

John

Staff recommended reasonably priced & delicious restaurant in walking distance & provided free toothpaste. Very clean & excellent AC - very cold.

Self

10/10

Exceptional

03 Jul 2026

PEDRO

Great location, good customer service, comfortable rooms

Partner

10/10

Exceptional

03 Jul 2026

PEDRO

Good Customer Service, Great location, comfortable room, good breakfast

Partner

10/10

Exceptional

03 Jul 2026

Jorge

Clean room

Family_with_children

4/10

Poor

03 Jul 2026

Daniela

GO ELSEWHERE:
This hotel needs a lot of TLC. As soon as you enter a funky smell hits you. The carpet on the hallways is full of spots( probably coffee). The sheet on one of the beds had holes in it.
Very poor options for breakfast. I noticed they did not have the cheapest fruit-bananas. The tables in the breakfast area were sticky and dirty: no one wipes them in between seatings.
It wasn’t worth the price.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Hilary

I always try to stay here.

Self

10/10

Exceptional

02 Jul 2026

Roselen

Amazing! I highly recommend it!

Partner

10/10

Exceptional

30 Jun 2026

Monica

We really appreciated the free shuttle service. We suggest improving the breakfast selections.

Family_with_children

10/10

Exceptional

29 Jun 2026

Hannah

I had no problems, everything was decent and good.

Partner

8/10

Excellent

28 Jun 2026

Kyle

Staff was friendly. Breakfast a little bland. But over all, nice stay!

Self

10/10

Exceptional

27 Jun 2026

Joshua

Great breakfast. Staff present late at night to help check at 1 am.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

REIKO

空港に近く、送迎もあり良かったが…早朝は5時からで使えず残念😞少し離れた飲食店エリアに送迎してくれる点も良く夕食時助かりました👍

Self

10/10

Exceptional

27 Jun 2026

Albert

Clean spacious room.
Management could keep at least a bottle ( 2 bottles for double occupancy) for guest at check in.
Basic stationery ( writing pad and pen) could also be left for guests.

Self

4/10

Poor

27 Jun 2026

ZUHAIR

You should pay for parking

Family_with_children

6/10

Pleasant

27 Jun 2026

Abhijit

It’s a decent hotel. Don’t expect much. They have complimentary breakfast but it was not that great.

Family_with_children

10/10

Exceptional

26 Jun 2026

Christine

Nice hotel, close to Dulles

Self

10/10

Exceptional

26 Jun 2026

Selamawit

I like everything

Family_with_children

10/10

Exceptional

26 Jun 2026

Eric

R
My room was clean,. Great service and breakfast was good every morning

Self

10/10

Exceptional

26 Jun 2026

Mark

Perfect spot close enough to the airport. Make sure to grab a tag if you are parking your car in the parking lot. Staff were very helpful in letting me know this was required. I had a rental and the drop off times are open 24/7 as well as providing a shuttle to the airport. Breakfast is included but doesn’t open until 5am so if you need to be at the airport earlier they don’t have facilities to let you grab something to go.

Self

10/10

Exceptional

24 Jun 2026

PEDRO

Great location , comfortable rooms, good customer service.

10/10

Exceptional

24 Jun 2026

yeshemebate

Clean room and quiet also customer services.

10/10

Exceptional

24 Jun 2026

Jason

Great stay everything satisfactory and definitely enjoyed our pool time

Partner

10/10

Exceptional

22 Jun 2026

James

Front desk staff was very nice and efficient.

10/10

Exceptional

22 Jun 2026

Rebecca

Everything was great!

Partner

8/10

Excellent

21 Jun 2026

Marcus

Third time I've stayed at this particular Hyatt Place. It's starting to show signs of its age. One elevator was down while there, but was quickly 'repaired' and continued to show some anamalous behavior (e.g., doors opening/closing unprompted) that I hope gets resolved before someone gets hurt or stuck inside. Mind you, we were there for the official start of the world cup activities and that mess of an America 250 celebration taking place in DC. I'm still not a fan of the upcharges for parking at this location. Just build the charges for parking into the nightly rate and stop trying to nickel and dime folks to death already...

Partner

10/10

Exceptional

21 Jun 2026

Jonathan

Great hotel and close to the airport.

Self

4/10

Poor

20 Jun 2026

SEAN

Front desk staff that I dealt with were unhelpful across the board.

8/10

Excellent

19 Jun 2026

Wail

shuttles drivers were great. location is great.

Family_with_children

10/10

Exceptional

19 Jun 2026

mary c

The room was great and very comfortable. One elevator was out of service my entire stay which created a lot of backups in the mornings especially, as it was a busy time. I chose this hotel specifically for the two Pelotons in the gym room, but only one of them worked and had issues with the seat constantly falling. Otherwise the hotel was fine and comfortable.

Self

10/10

Exceptional

18 Jun 2026

Sezer

Exactly as advertised , perfect f/p

4/10

Poor

18 Jun 2026

Ranapratap

The A/C in the room didn't worked and the fan from A/C was making horrible sound. The shower in the bathroom was horrible. The water doesn't even come as shower but as just a thin stream of water coming from a spigot. It's not even worth taking shower in that bathroom.... simple terrible...

Family_with_children

10/10

Exceptional

17 Jun 2026

DARIUS

Parking was too expensive.

Self

10/10

Exceptional

15 Jun 2026

Patrick

.

6/10

Pleasant

13 Jun 2026

Kevin

The carpet is dirty and the breakfast is scarce. We stayed 2 nights and at the second morning, long lines of poeple and not much food left to eat, even boiled eggs are out.

Family

8/10

Excellent

13 Jun 2026

Beverly

Yes

Family

4/10

Poor

11 Jun 2026

Andre

Nothing seemed to work. Luggage carts with bad wheels, one elevator working, shower sucked. Hyatt has never disappointed me until I stayed at this property.

Family

2/10

Poor

11 Jun 2026

Victor

I was awaken by a fire alarm for server hours and was never compensated

Self

8/10

Excellent

10 Jun 2026

Kenneth

Room was clean and comfortable. Options for dinner within walkiing distance are limited in the area. Shuttle service between IAD was great

Self

6/10

Pleasant

09 Jun 2026

Husam

Bathroom wasn't clean enough
Shuttle stops around 11 PM if your flight is late you pay for transportation no helpfull and not stating that in here..
I booked for the shuttle and the shuttle didn't operate like other hotel so paid extra..
Usually I like hyatt place but this one is leaning toward ok won't stay again
Also some creepy person was in the hallway and smells weed

Family_with_children

8/10

Excellent

09 Jun 2026

Chad

Re

Business

10/10

Exceptional

09 Jun 2026

Chy

We loved the location. My son spent hours in the hallway watching planes take off and land.