Name: Embassy Suites Dulles Airport
Address: 13341 Woodland Park Road, Herndon, 20171, US

10/10

Exceptional

20 Jul 2026

Nyundeh

Cleanliness

Family

10/10

Exceptional

20 Jul 2026

Ikumu

Great location, older but clean hotel. Not sure about paying for parking in Herndon, however.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Michael

Needs complete overhaul, very old & dirty, not what you would expect from Hilton hotel!!!

Partner

8/10

Excellent

18 Jul 2026

Katrina

It was very well maintained, very good breakfast except online it said there was a few more options but they weren’t actually there. The pool closes a whole hour earlier on the weekends for some reason too so my kids couldn’t swim when we had arrived. Other than that it was very good, decent. No bedroom lock though

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

pierre

Ve

10/10

Exceptional

13 Jul 2026

Andrew

Fantastic breakfast included with room stay.

Self

10/10

Exceptional

07 Jul 2026

Jeffrey

Hotel was very nice. Helpful staff, and excellent cooked to order breakfast. The room was big, quiet and the extremely comfortable beds made for a pleasant stay. Restaurants and shopping within walking distance, in a very clean and safe location.

For those wanting to go to the national monuments mall in Washington D.C. like we did, perfect for getting in and out using the metro which is less than 1 mile away and the hotel will shuttle you to and from. We utilized it for the 250th Independence Day celebrations and it worked out fantastic. Allow 45 minutes on the metro both ways and you can stop at many locations along the way for touring the city.

I wish I could remember the cook’s name but for the hotel manager and future guests, he was wonderful. Polite, courteous, and a joyous smile to welcome my family’s mornings during our stay, getting the day started on the right note!!

All things considered, I recommend this Embassy Suites for anyone needing to get around D.C. and wanting a relaxful place to rest after seeing our beautiful nation’s capital!!!! D.C. was not this clean the last time I was here 4 years ago. Will be staying at this great hotel and friendly neighborhood again in the near future :)

Family_with_children

10/10

Exceptional

05 Jul 2026

stanley

It was a nice hotel. The staff were all friendly. It was very quiet. The area around the property was nice and safe to go for morning runs. The only negative thing was the lobby and eating area felt warm like the ac could not keep up. You can’t really blame the hotel when it’s 103 for 4 days straight. I would definitely stay again.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Gary

Charged for parking $21 a night. Would have stayed at a different location with free parking

Partner

10/10

Exceptional

03 Jul 2026

Karri

Facility has lots of amenities.

Self

10/10

Exceptional

30 Jun 2026

Kiran

A

Friends

10/10

Exceptional

26 Jun 2026

Stephen R

Room was good and so was breakfast

Family

10/10

Exceptional

25 Jun 2026

Valerie

Everything was great.

10/10

Exceptional

25 Jun 2026

David

I've stayed here twice this year. It's in a nice, convenient location, their routine with the morning breakfast and evening snacks is nice, the staff is great, and the rooms are pretty good. It would be nice if they had a pool big enough for swimming (it's really just a sitting pool), but other than that, I can't really complain.

Self

10/10

Exceptional

24 Jun 2026

Zahid

All good

Family

10/10

Exceptional

22 Jun 2026

Rui

Breakfast is made to order and was great. Shuttle drivers were very friendly and helpful.

4/10

Poor

21 Jun 2026

Jawanna

The room was not clean to standards. Called staff multiple times for room to be cleaned and no one came until the next day. Hair in bathroom, roach in bathroom, left over crumbs in the windowsill ! Etc

Family_with_children

4/10

Poor

21 Jun 2026

Richard

As a paying customer staying the night I had to also pay for parking which is crazy to me. The mattresses and pillows were not comfortable. There were plates and food still in the same spot outside peoples doors from the night before when we woke up and got out

Family

10/10

Exceptional

18 Jun 2026

Xiaoping

staff are very nice and helpful

Self

10/10

Exceptional

17 Jun 2026

Amelia

Amazing decor! The breakfast and manager’s happy hour spread were outstanding!

Self

10/10

Exceptional

15 Jun 2026

Mckenzie

I’ve never been disappointed with Hilton! Many of their locations offer two complimentary drinks during happy hour and a breakfast buffet so good that even my picky child looks forward to eating. They have a cozy lobby that makes the perfect place to enjoy your meals or have a quiet drink. It’s family friendly, well-maintained, and absolutely worth every penny!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Samantha

The breakfast was delicious!

Friends

10/10

Exceptional

13 Jun 2026

Lynn

We were pleasantly surprised with this hotel. The staff was friendly and the room was clean. Breakfast was a plus. We didn’t make it to the indoor pool but kids in there looked like they were having fun.

Family

10/10

Exceptional

13 Jun 2026

Ty

Clean and slick

Self

10/10

Exceptional

13 Jun 2026

Douglas

Really appreciated the promptness of the airport transfer. Conveniently located within walking distance to several restaurants. Breakfast was very good! Best we have had at an Embassy Suites.

Family

8/10

Excellent

12 Jun 2026

steven

Booked a king bed and was given 2 queen beds instead. No biggie but wasnt what i booked

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Pavan

Happy hour, Breakfast, Cleanliness, Gym, Swimming pool

Family_with_children

10/10

Exceptional

08 Jun 2026

Christina

Place was very nice and clean

Partner

8/10

Excellent

07 Jun 2026

Karen

No remote but maintenance did bring one to me. Then the cable wasn’t connected but my son fixed that. Needed ice to keep the refrigerator cold.

Family_with_children

10/10

Exceptional

06 Jun 2026

John

Friendly and helpful staff, and excellent breakfast. No complaints whatsoever.

Self

10/10

Exceptional

26 May 2026

Safdar

Wounderfull property

10/10

Exceptional

25 May 2026

Anil

Lovely

Family_with_children

10/10

Exceptional

24 May 2026

Roc

Yu

10/10

Exceptional

23 May 2026

Desi D

Excellent

10/10

Exceptional

18 May 2026

Angelo X. Rivera

Recommended

10/10

Exceptional

18 May 2026

Ali Reza

Have hardly seen staff as friendly as this place
The hotel itself provides very suitable accommodation and close proximity to grocery and restaurants/fast foods

Friends_and_family Family

6/10

Pleasant

10 May 2026

Dennis

Reserved a room with a King. When I got there they didn’t have any rooms with a King. What’s the point in making a reservation and paying up front only to not get what you paid for. Their idea of compensation was to give me points. Whoopdie freaking do.

Partner

6/10

Pleasant

09 May 2026

Jeff

Good breakfast

4/10

Poor

08 May 2026

Linda

We went out of our way, past many different hotels, just because I always prefer Embassy Suites. But, this time will make me question whether I would ever stay in one again. The breakfast was great and as usual. Friendly staff, clean area, fresh food. But the room. There was a shower curtain where the barn door should have been????? So there was no door, essentially!!! The barn door was just missing, and they did not bother to replace it. So I called the front desk. They said that I booked an accessible room. A person in a wheelchair can push a barn door open! That doesn't fly. They offered to switch us to a different room. I said don't bother. I was just turned off by the fact that they thought that this was ok. I was done with it. Then, I was told that our 2 free drink coupons had to be used during happy hour. But we had a dinner reservation and could not be there during happy hour. So when I checked, after happy hour, and while the bar was still open?? I was told that the coupons were only good during happy hour. What's the point. So I overpaid. $40, for an old fashioned and a white wine. Very disappointed and won't stay again.

Partner

10/10

Exceptional

01 May 2026

Hugues

The breakfast was beyond expectations

10/10

Exceptional

27 Apr 2026

kisha

Very nice

8/10

Excellent

26 Apr 2026

Sybel PuiYee

I love the breakfast, swimming pool, room and the sofa bed!
BUT be careful, they need to charge your parking fee $21.99. So so so expensive! I've over looked it. Be honest, if I know it before, I'll not go this hotel!

Family_with_children

10/10

Exceptional

25 Apr 2026

Isaiah

Staff were very friendly and knowledgable. After a long stressful day on the road it was nice to see a smiling face to greet you. Then got to the room and it was absolutely amazing not to mention quiet and peaceful. Breakfast was an amazing addition to the stay as well.

Family_with_children

6/10

Pleasant

22 Apr 2026

Bora

1- The room was clean; however, pest control attention is needed. A roach was found on the wall (see attached photo).

2. Staff adherence to service protocols requires improvement. Additional training is recommended in the following areas:
- Reception: The receptionist did not demonstrate a welcoming attitude.
- Food Service: The cook was throwing and bagging plates on the counter while serving guests, which appeared unprofessional.

3. The parking fee is excessively high.

Family_with_children

10/10

Exceptional

22 Apr 2026

Hari

The parking needs to included in Price

Friends

10/10

Exceptional

22 Apr 2026

Maureen

Everything was amazing. Kudos to Michael at the front desk and the shuttle driver.

Family

10/10

Exceptional

20 Apr 2026

Diana

Great breakfast with made to order omelettes and lots of other stuff.

6/10

Pleasant

20 Apr 2026

Kiera

The receptionist Rashene was rude and inattentive. He ignored us when we walked in and proceeded to walk away from the check in counter and only decided to assist us once a line formed in the lobby. He also walked away twice without any explanation during our check-in process.

The facility is nice on the outside but the inside needs some updating. The rooms are dull and dark and they need some cleaning. When we checked under our bed before leaving, there was so much dust and dirt underneath.

The breakfast used to be amazing but the quality has gone down terribly. The omelet was made to order but with only 1 chef, the line was long.

Happy hour has also gone downhill. You’re only allowed 2 free drinks of the lowest level liquor. You used to be able to get whatever you wanted and it was unlimited in quantity. The bartender was nice though!

The jets in the jacuzzi didn’t work and the pool and the surrounding area was pretty dirty. But on the plus side, the water was warm.

Then there’s the parking. They charge $22 PER NIGHT to park in THEIR lot. As if you’re not already paying to stay there. It’s a total cash grab!

Overall, I will NOT be staying at another Embassy Suites. This hotel used to be one of the better options but for the price you pay, it’s no longer worth it.

Partner

4/10

Poor

19 Apr 2026

GERALD

1. The front desk clerk took 20 minutes to check me in, including the 5 minutes he took to determine that I am a Hilton Honors member.

2. He said that he was giving me an upgrade, but the room he assigned me to had an unmade bed and dirty towels on the bathroom floor.

3. The next room he put into was adjacent to a room with people being very loud. I called to ask that he ask them to quiet down, but no one ever answered the phone when I called.

4. Because no one answered, I was not able to ask for a wake up call.

5. I slept longer than I intended and missed breakfast. One reason for this is that the clock in the room was set an hour behind. The other was I could not request a wake-up call because no one answered my call.

Self

10/10

Exceptional

19 Apr 2026

Rodney

Only fault is paid parking, they have their own parking lot so why do I need to pay? Other than that is is a great place

Partner

10/10

Exceptional

19 Apr 2026

Mohamed Safwan

Nice & friendly

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Bernie

The rooms are a bit dated but overall this is a very nice hotel. The rooms are real suites with a living room and a bedroom. Very nice breakfast with real cooked-to-order eggs.

Partner

10/10

Exceptional

16 Apr 2026

Jose

Very nice and stores nearby

Self

10/10

Exceptional

16 Apr 2026

Joan

This hotel was so convenient for an early morning flight out of IAD, especially with a free shuttle. Dinner at the hotel restaurant was very good.

Partner

10/10

Exceptional

16 Apr 2026

Perla

Clean but pool only open afternoons on week days

Family_with_children

10/10

Exceptional

15 Apr 2026

Tanisha

Michael Shaw (Front Desk, 3rd shift) was rude. When asking about amenities at the hotel he would just point, and he would say “over there” and give no direction.

Business

8/10

Excellent

15 Apr 2026

Mark

The breakfast was great—Ana prepared an excellent made-to-order meal each morning. The room was clean, though it’s starting to show signs that upgrades and repairs are needed. The staff overall was wonderful. One major concern, however, is the parking fee. Since the hotel isn’t located in the city, there didn’t seem to be a reasonable justification for charging that amount to park. The location is great for access, and low traffic.

6/10

Pleasant

12 Apr 2026

Kimbra

Orange juice was delicious. I like their Florida's brand.
Hot tub was warm but be extra careful not to slip on wet area everywhere on the pool side. Three people almost fell. Bed was comfortable, but not the pull out bed from the couch. Parking is not free. You have to pay $23 to park at the hotel.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Dana

Breakfast was great.

Family

6/10

Pleasant

11 Apr 2026

Haley

The general manager was great, and we appreciated her connecting with us! Be aware that the pool hours are very limited, and they closed earlier than posted. I had five very disappointed children. The property is beautiful, but you will pay a lot for parking at the facility. If swimming and parking aren’t concerns when booking a hotel, I recommend staying here!

8/10

Excellent

10 Apr 2026

Melina

The omelette station was really good!!! Staff were really nice and I also appreciated the free two cocktails for happy hour. Only negative is parking is EXPENSIVE!!!! They should develop something were you can park by hour not day bc they dont tow in the morning or afternoon. So if you only tow at night then it needs to be pay by hour at night. And maybe there was a way to do that and we were told how even when we asked.

4/10

Poor

01 Apr 2026

Sheila

Three-night stay:
Dirty dishes piled up on the floors in the hallways (after 10:30pm); the halls and stairwells reeked of pot (supposedly a non smoking hotel) in the evenings; there weren't enough plates or silverware for the buffet breakfast so food had to be put on napkins; the pool/hot tub aren't open until 4pm on weekdays; we were told the wrong time for breakfast (I specifically asked when checking in); the soda from the dispenser was flat.

4/10

Poor

01 Apr 2026

Nikolay

Room has musky smell, felt very old, dark and neglected.

10/10

Exceptional

31 Mar 2026

Jennifer

Breakfast just ok. Nice room and pool

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Emily

This hotel seriously needs a renovation. As soon as we opened our hotel room door, the smell was just awful. We called the front desk, so they sent someone with a can of Lysol to spray around the room. The Lysol scent only lasted an hour or so, which resulted in me having to drive to a 7/11 store at midnight to buy Febreze and an air sanitizer in order to sleep in peace. We also booked this hotel for the hot tub - which was not working by the way. A very disappointing stay. Staff was okay - Jose checked us in and was very accommodating and helpful.

10/10

Exceptional

30 Mar 2026

Michelle

Yes the breakfast was amazing

Partner

4/10

Poor

30 Mar 2026

Remi

I arrived with my family at 2am. Although we had a prepaid booking and it showed in the hotel’s system, the front desk was unable to give us a room for over an hour. We were even sent to another room that had someone sleeping in it and we woke them up at nearly 3am. Also the breakfast staff is not very pleasant at all and very strict with the end time, shutting the door on those that did not make it in before the 9.30 sharp closing time. And even 15 minutes before closing time, there was no more milk even for cereal and when asked for milk, the staff said no be use they were closing soon. We even witnessed a big fight that evolved into three different ones involving discontent guests not allowed access to breakfast. The hotel manager had to intervene.

The place itself is fine, but it was probably the worst hotel experience ever in my case, starting with having to wait for an hour in the middle of the night after a long flight to check in, for a prepaid reservation and young children with me…

Family_with_children

4/10

Poor

29 Mar 2026

Brad

I specifically chose this hotel for their indoor pool, which when I called to confirm hours, I was told it closes at 11 pm. I got there at 9 pm and it was closed. Also be prepared to be woken up EARLY. I was woken up by LOUD bangs and crashes at 6:15 on a Saturday morning. It was a garbage truck slamming dumpsters. I told the front desk and the response was they come every day at that time.

Self

8/10

Excellent

29 Mar 2026

Lauren

Breakfast was great. Room was very spacious. Pool and hot tub was a great bonus. Overall the hotel was nice. Didn’t like the cost of parking and they could have done a better job cleaning the “hidden” places in the room. There was someone’s nose strip behind the night stand and hair under the vanity in the bathroom.

10/10

Exceptional

28 Mar 2026

Jonathan

Good spot

10/10

Exceptional

26 Mar 2026

Keia

Beautiful. Breakfast was wonderful. Nice clean hotel

10/10

Exceptional

26 Mar 2026

Robert

Airport shuttle was great

10/10

Exceptional

22 Mar 2026

Zongmin

Big room

10/10

Exceptional

19 Mar 2026

Anne

Clean, tasteful, well-appointed room. Lovely interior courtyard. Helpful staff. Would stay there again.

Self

6/10

Pleasant

15 Mar 2026

Brian

Cheetos laying on the floor of the room when checked in.

10/10

Exceptional

14 Mar 2026

elamin

I don’t use airport shuttle

Family_with_children

8/10

Excellent

12 Mar 2026

Jason

I have stayed at this hotel probably a dozen times over the years, and this is my first review. This is a solid 4.5 out of 5 star rating -- it is clean, the free breakfast options are amazing, the rooms have tons of space, the indoor pool is nice, etc.

The two areas where there could be improvement is the in-room lighting (the lighting is very dim, even with all lights on), and parking. Parking was previously free. Now it is about $28 dollars a day. Do other hotels in the area charge for parking, yes, but most of them do not. If they do, the amount is usually much less, especially given the distance from the airport. As comparison to this $28 a night at Embassy Suites, one can valet at a big name luxury hotel in DC for $55 a night. Thus, the price seems a little off. Thank you for reading this!

10/10

Exceptional

10 Mar 2026

Connie

Great breakfast and happy hour! Shuttle to airport was a bonus

Family

8/10

Excellent

09 Mar 2026

Nesco

The staff is very responsive to guests' needs. They are very engaging and quick to respond.

Partner

10/10

Exceptional

08 Mar 2026

Shahram

Superb staff and hotel, Very convenient.

2/10

Poor

02 Mar 2026

Chelsea

The staff was slow and the gentleman that checked us smelled of body order. The room was dirty. There was blood on the certain. The carpets were exposing nails on the door frames. Then i got charged 300 for no reason and they wouldnt give it back or explain nor give proof.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Mario

Hotel was great.

Self

10/10

Exceptional

28 Feb 2026

Janet

All of the above. Very nice breakfast too. You could get made to order eggs and had a nice hot meal.

Partner

8/10

Excellent

25 Feb 2026

Cristina

Great place, rooms are super clean. Breakfast was very good too. I will definitely recommend it

10/10

Exceptional

24 Feb 2026

Melanie

Courteous, friendly and helpful staff, clean and large rooms, nice free breakfast. Courtesy van service to Dulles and Metro.

Self

10/10

Exceptional

23 Feb 2026

Jessica

Front desk staff was friendly and helpful. Room was clean and had all the amenities. Bed was a little soft, but the pillows were good.

Business

6/10

Pleasant

22 Feb 2026

Travis

Room was okay. Had stains on the lamp. Room was showing age and needed to renovated. The shower head was slightly clogged so it didn't spray well and the water was far too hot. Staff was friendly and very accommodating.

10/10

Exceptional

22 Feb 2026

Shantel

Clean room, staff was very friendly and helpful. The breakfast was delicious a lot of variety and made to oder omelets. I would definitely stay there again.

10/10

Exceptional

22 Feb 2026

Charles

Great

Partner

10/10

Exceptional

21 Feb 2026

Kenyan

Excellent experience!!

Family_with_children

10/10

Exceptional

20 Feb 2026

Stephanie

My husband and I had a very relaxing time at the hotel. We love the there breakfast and cocktail hour as well.

Partner

10/10

Exceptional

17 Feb 2026

Zongmin

Excellent

10/10

Exceptional

08 Feb 2026

BESSY

Clean

6/10

Pleasant

06 Feb 2026

Erik

Dated hotel, no soap in the room for the stay. The shuttle has apparently been broken for months and they’re still advertising it as an amenity. Breakfast was great and the staff is very friendly

4/10

Poor

27 Jan 2026

Raymond

1st room didn't have heat. Had to relocate at midnight. Second room only had 1 TV Channel. Took until 3:00 to fix. Ordered 2 dinners. One came. 10 minutes later I went to grill to see if my steak had been started. Found that the order had never been placed.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Michele

Everything and everyone was warm and welcoming

10/10

Exceptional

21 Jan 2026

Lena

The breakfast was good. The bed wasn’t. They need to upgrade the mattresses. Me and my husband entire body was aching.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Rebecca

The staff were wonderful. They helped me arrange the shuttle to and from the airport and made check in so easy.

Partner

8/10

Excellent

16 Jan 2026

Ann-Marie

Room (suite) was clean and quiet.

Self

10/10

Exceptional

15 Jan 2026

David

The staff was nice, the room was fine, the amenities were mostly good. The only complaint was that the pool was too small to swim in, it's basically a sitting pool. It's also convenient that there's a large shopping center within walking distance.

Business Self