Name: Extended Stay America Washington DC Herndon Dulles
Address: 1021 Elden St, Herndon, 20170, US

4/10

Poor

08 Jul 2026

Michael

Nothing was good. A dirty room and property.

Pet

4/10

Poor

30 Jun 2026

Oswald

It's more like a mix income community with short term business & vacation travelers, low income, immigrant, tenants. The floor I was on smelled of curry or some other type International street food market from guest/residence cooking on the kitchen stove. I called the front desk for a pretty routine service (I can't remember exactly what it was, it's been over 2 weeks ago) & he told me they were too busy to do it, he'd try to it later. A couple of hours after I had resolved the staff member I spoke with earlier was still at the desk but the lobby was empty. I mentioned I had resolved the issue & he didn't even know what I was talking about. I know it was the same person because he was at the front when I was going to the room before I called for the service. There Continental Breakfast looked like the junk section of a convenience store. On the day I checked out there was another gentleman work the front desk. I told him cancel the reservation I had made to check-in for and overnight stay when I returned from out of the country on the 30th. He asked what did I think about the accommodation. I had no comment. He ask would I book with them again? My response was \"nope\" as I existed the facility.

Self

4/10

Poor

29 Jun 2026

Odalys

Walls were very thin, could hear the other rooms. Towels had stains and toilet paper was not changed.

Partner

6/10

Pleasant

27 Jun 2026

Harold

Would not seriously consider staying there again

Self

2/10

Poor

26 Jun 2026

Francisco

Very poor customer service, breakfast is horrible

2/10

Poor

10 Jun 2026

Matthew

I cut my thumb in my room. Went to the front desk clerk and asked for a bandaid. She said they don't have any. I asked, so a hotel doesn't have a first aid kit? She responded, yes, we have a first aid kit, but it doesn't have any bandaids.

She didn't go look in the first aid kit. She didn't say let me go check. She just assumed a first aid kit, that will have the most basic of first aid supplies, including a band aid, didn't have it. My guess, she was just too lazy to go get one for me.

All I asked for was a bandaid. Terrible customer service.

Self

6/10

Pleasant

30 Apr 2026

tracy

They are changing management so it was a lot they did not accommodate but I let it slide I should be credited for some of it being I stay a month there

Family

4/10

Poor

18 Apr 2026

Henry

I was there for a longer stay and they never cleaned my room. Luckily I am very neat so it was not a huge issue, but not having my sheets, or towels replaced wasn't acceptable. But on the upside I didn't murdered so that has to count for something.

Self

6/10

Pleasant

12 Apr 2026

Robin

The room conditions were serviceable but minimalistic.
Coffee and cereal bars or small muffins for breakfast.
Low cost was the bonus.

Self

4/10

Poor

27 Mar 2026

Brad

An extended stay hotel with no silverware in the rooms, and when I call down at the front desk, they have none available either? After telling me to come to the front desk to pick them up.

The towel rack was pulled out of the wall and the hotel is in a general state of disrepair.

Generally clean room, no issues in that front, and it was the cheapest place to stay within the area. I don't mind staying at these types of places, but they have to act like they care.

Self

8/10

Excellent

20 Jan 2026

Pavan Kumar

No amenities supplies except for towels in the room. Not even coffee machine was provided needed to ask for it. Even that doesn't work. Also, no coffee packets were provided.

8/10

Excellent

18 Jan 2026

SHAR'RON MAXX

Better breakfast. Perhaps strep it up on weekends

Self

2/10

Poor

18 Jan 2026

Jose

Place smells so bad as soon as you arrived. Refrigerator all bent and damage. Inside the room stinks I went to the store to get me a few spray to he the room to smell decent. Few angry dogs from folks who are leaving in the hotel.

Business

10/10

Exceptional

03 Jan 2026

S Maxx

House keepers are excellent

Business Self

2/10

Poor

30 Nov 2025

Victoria

It's dirty. If you don't want to have a bad time, I recommend finding another place. The elevator is dirty, the rooms look like they haven't been cleaned in a long time, they smell bad, the bathroom isn't clean, and the whole place smells damp. It was a bad experience. I had to go find another place to spend the night because I couldn't stand the smell and the dirt.

10/10

Exceptional

07 Nov 2025

Timothy

Hotel looked nice, but if you took a closer look at details, it needed repair and upkeep. It's a fine stay. It's very affordable. Great for a solo traveler.

Business

6/10

Pleasant

01 Nov 2025

Craig

Stay was serviceable. \"Free breakfast\" was a small table in the lobby with coffee dispenser, and some cheap, packaged pastries. Front desk personnel was perfunctory, not friendly. Often not present. Bedspread had a blood stain. WiFi was fine. Bathroom was clean enough.

Business Self

6/10

Pleasant

24 Oct 2025

Alden

Lots of mold in bathrooms, staff was nice, good parking, nice big bathtubs, nice water pressure, not very clean, rather run down

Business

2/10

Poor

16 Oct 2025

DAVID

LOOK AT MY OTHER STAY ...I AM NOT TYPING ALL THIS AGAIN

Leisure Family

2/10

Poor

16 Oct 2025

DAVID

THE HYDRAULICS ON MOST DOORS WERE BROKEN WHICH RESULTED IN BANGING DOORS ALL NIGHT.DIRTY ALL OVER.TOE NAIL CLIPPINGS IN BATHROOM AND HAIR ALL OVER SHOWER AND OUTSIDE OF FRIDGE SPLATTERED WITH GREASE...ALTHOUGH THE INSIDE WAS FAIRLY CLEAN.STAFF NOT AVAILABLE.SPENT 20 MIN JUST STANDING AT DESK.I CALLED FROM INSIDE THE LOBBY AND PHONE JUST RANG...TV DID NOT WORK FOR 2 DAYS.THEY SAID THEY DIDNT HAVE ANY TECH.ASK FOR DISCOUNT WHEN THE TV DIDNT WORK...NOTHING...OXYGEN BOTTLES IN HALLWAY. ON MY 2ND STAY THE A/C IN MY ROOM WAS LOUDER THAN TV YOU HAVE MY STAY DATES PLEASE CALL

Leisure Family

10/10

Exceptional

13 Oct 2025

Sterlin

Nice rooms......noisy floor

Business Self

10/10

Exceptional

26 Sep 2025

Sterlin

Great staff

Business Self

8/10

Excellent

16 Sep 2025

Timothy

Great value

10/10

Exceptional

13 Sep 2025

Sterlin

Service

Business Self

10/10

Exceptional

09 Sep 2025

Sterlin

The staff is great. I've been staying there every week for nearly a year now, and they have been really helpful to me

10/10

Exceptional

22 Jul 2025

S MAXX

Good Value for My Money

Accomodating, courteous, friendly staff. Clean rooms, well-maintained. Safe area.

Property is located in an ideal location right across from CVS, Fresh World and next to AVIS rental car, Pizza Hut, McDonald's, 7-11. Less than a mile from Chipotle and major banks, and other brand retailers.

Self

2/10

Poor

20 Jul 2025

DELIA

Room was dirty with broken equipment. I canceled and got a refund

8/10

Excellent

19 Jul 2025

Sushmitha Susan

Elevator did not work. Has been broken down for a long time.
Air conditioner was very loud.

Business_and_leisure Family

2/10

Poor

17 Jul 2025

Todd

Checked in last minute a lot of guys hanging around the hotel late at night

10/10

Exceptional

08 Jul 2025

MAXX

Good value for my.money

Great location within 2 to 5 minutes walking distance to national brand retailers like CVS, 7-11, McDonald's. Pizza Hut, Chipotle, AVIS car rental, Fresh World. Convenient public transportation to metro.

Front desk staff and housekeeping was accomodating, courteous, and friendly. Room kept cleaned. Comfortable mattress.

Self

2/10

Poor

01 Jul 2025

Constan

Traveling from PA for a wedding booked rooms month advance once arrived rooms were not ready Elevator not working no rooms available on 1 flr staff rude felt like a homeless shelter Inconvenience not booking ever again with the them.

Leisure Family

2/10

Poor

30 Jun 2025

Neda

This hotel is like one star and it is not worth the price. The bathroom water was not shutting off completely. The room was smelly, the front desk was not available and took long to check in. Breakfast is not really full breakfast. The windows don’t lock, the fridge makes a lot of noise. The quality is very low and overpriced.

Self

2/10

Poor

29 Jun 2025

ivan

Awful experience, the elevator was not working and they gave us the top floor despite us having two family members who could not go up the stairs due to health issues. Disappointed with Expedia as well to not help us get a refund because they “can’t get through” to the property… further homage to extended of not being helpful at all to their customers. Miserable experience and utter disappointment with the service from extended. Additionally room was not ready even though we were there 1.5hrs after check in, dirty floors and lobby and seemed do be one of those homeless shelters. Will never book here again.

6/10

Pleasant

25 Jun 2025

Richard

It worth it

2/10

Poor

15 Jun 2025

Whitney

The property was clean and I got bedbugs in my room and 333. I woke up every morning with new bites all over my body.

Business

4/10

Poor

11 Jun 2025

Michele

Lanphar

The 1st room had cat pee smell in room and dried blood on white sheets on bed
Although the manager took care of it made us uneasy a.d should not have been charged the $ that we were. It will not let me upl9ad the pictures

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

Christine

Place is very basic, no frills. Clean, quiet, good shower and AC. Elevator not working. No towel racks in bathroom. Reading lamp and nightstand on only one side of bed. Pillows FLAT! Only 5 hangers in closet. Asked for kitchen ware, could only give us one fork. Breakfast was coffee, hot water, instant oatmeal and Nutragrain bars in lobby, nowhere to even sit. But, like I said, if all you care about is clean and quiet, a good place. Restaurants in walking distance.

Leisure Partner

10/10

Exceptional

09 Jun 2025

S MAXX

Home away from home

Self

10/10

Exceptional

08 Jun 2025

Fariz

was good

Leisure Partner

2/10

Poor

04 Jun 2025

Guilford

The list is long about what I did not like. First of all the elevator did not work and our room was on the third floor, and we are 80 years old. Second of all when I did attempt to climb the stairs the second level was occupied by what looked like a vagrant in the stairway. Third they were police everywhere. At least two cars were outside the hotel and three policeman were in and out of the lobby, presumably in pursuit of someone in the area, they made several trips into the hotel lobby to speak to the manager. Last even though I understood this was not a refundable stay. I did ask for my money back because I could not stay there. I never entered the room I returned the keys back to the manager and he promptly re-rented that room, so it was no loss to the hotel or rather they got paid twice for the same room a totally unacceptable experience.

Leisure Family

10/10

Exceptional

04 Jun 2025

Holly

the smell of marijuana

2/10

Poor

02 Jun 2025

Gustavo

in 5 days I. stay there no room service at all I. ask the staff for a clean towels they told me to go get it my self .toilet was clog. I. report and they give me a plunge.. the staff is not help full at all.. in front desk there employees acting like they don't care about any problems.. don't recommend this place to no one ever is bad reputation for Expedia. the reason I. did it change is they refuse to give the money back..I don't take any pictures because I. did it think about you going to asking me I. was thinking to do a report my self and posted in social media. even in
motels they have a better services

Business_and_leisure Self

4/10

Poor

23 May 2025

John

You get what you pay for. Could be economical but low staffing and sketchy guests abound. Breakfast is bare minimum and facilities are barely cleaned. While I was there, elevator did not work. And parking lot was over crowded with cars that were not linked to hotel guests.

Business Self

10/10

Exceptional

19 May 2025

Sterlin

it was nice

Business Self

2/10

Poor

18 May 2025

Sandip

Prope

6/10

Pleasant

16 May 2025

Ralph

It convenient

4/10

Poor

14 May 2025

Beckie

Not what you think

Its more of an apartment for long term guests. Lots of dogs that bark alot. The room and bed was clean and comfortable but it shows a small kitchen - ZERO plates, cups, utensils or pans. Breakfast is to go muffins. Very disappointed.

Business

8/10

Excellent

05 May 2025

Sahar

Good people

8/10

Excellent

03 May 2025

Frank

Lobby doors need to be fixed

Leisure Self

6/10

Pleasant

24 Apr 2025

thuy

I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.

Leisure Self

8/10

Excellent

15 Apr 2025

Rudra

When I first checked in, I was charged extra for a room which was large larger than what I had initially booked ahead of time. Basically at the time check-in, the type of room my book was sold out, and I was charged extra for reasons of having to stay in a different room. The staff member who checked me in, was not so great at her job. But luckily, some other staff member the next day, helped me out and further resolved matters for me. Also, I contacted an Expedia agent regarding getting a refund for the extra payment I had to make, and they all turned out well in the end.

Leisure Self

2/10

Poor

04 Apr 2025

Julia

Bad

The building and rooms smell so bad the elevator does'nt work i have a back problems and i have to use the escalators the sheets and room smell so bad

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Verified traveler

Front Desk Concern.

When it was time for me to check in, the front desk clerk named Musa, did not have the best attitude. When he asked me if I was checking in, I was trying to talk to him but, he cut me off and asked for my I.D. I handed him my I.D. in his hand. When I got it back, he placed the I.D. on the counter. I did not appreciate that at all. I mentioned to him that he should not put it on the counter . If I have given him my id in his hand, why not return the favor and place it respectfully back into my hand? That is something very confidential and personal. He didn’t see that it was wrong to do that. He was not friendly at all. I also was upset that the elevator was broken. It was such an inconvenience, due to the fact that I had a small child and had to carry my luggage all the way up to the 3rd floor.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

jiaqi

great！

10/10

Exceptional

24 Feb 2025

Jose

Excellent service

Business Self

2/10

Poor

23 Feb 2025

katla

Not good

Friends

10/10

Exceptional

19 Feb 2025

DeWayne

Great hotel

10/10

Exceptional

26 Jan 2025

NAHLA

It was affordable and walking distance between everything

4/10

Poor

02 Jan 2025

Daryoush

Front desk staff weren't welcoming.
The hallway smelled bad, I guess because some guests had their pet in their rooms.

Leisure Family

4/10

Poor

28 Dec 2024

Nathan

You get what you pay for

4/10

Poor

26 Dec 2024

Verified traveler

We changed our room twice because There were cockroaches in our room.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Jarusalem

Good

10/10

Exceptional

15 Nov 2024

Florence

I liked everything👍🎈🎈🎈

10/10

Exceptional

07 Nov 2024

Cecilia

Todo muy bien

10/10

Exceptional

05 Nov 2024

Ghulam Mohammad

Every thing was good

Leisure

2/10

Poor

04 Nov 2024

Roberto

We had to wait almost 30 minutes to do the check-in until one of the clients went to look for the person who was in charge, who apparently was outside in the park.

2/10

Poor

03 Nov 2024

Elizabeth

no record of reservation

I arrived at 10 pm from the airport and the person behind the front desk had no record of my reservation. She had no suggestions for me but did say she had a room still available. She charged me for a night's stay but said I had to contact Hotels.com to settle.

Self

10/10

Exceptional

02 Nov 2024

Jose

I like the fact that iI was able to park in the back And was able to access the building to go to my room fairly easy through the back entrance. Very convenient

Leisure Self

8/10

Excellent

02 Nov 2024

Cheryl

Bed was comfy, hvac worked well, quiet neighborhood but conveniently adjacent to a main thoroughfare. A bag of Trash in the parking area near the entrance was left there the entire time, no one seemed to care. Personnel were a little off-putting and unprofessional. When we checked in, there was a man in suit who we assumed was the manager, sitting in the only chair in the lobby 10 feet away, having a loud conversation with lots of extremely foul language. We made several trips to the car, walking past him, and he continued with no regard for customer presence or courtesy. When we asked for receipt at the end of our stay, we had to insist on a printout, because the clerk wanted to save paper. \"Breakfast\" is a packaged muffin or cereal bar plus coffee, to go. Period.

Business Partner

6/10

Pleasant

01 Nov 2024

Garnett

It was close to the job that I was working at

Business Self

6/10

Pleasant

30 Oct 2024

Verified traveler

Very low budget

We only stayed two nights on our visit and were looking for something basic with a refrigerator near our destination. We’ve lived in places where bugs were a fact of life but it’s still a little hard to see cockroaches in a place near the nation’s capitol. How roaches survive when there is no sign of food is one of life’s mysteries.

What was harder though was hearing someone in an adjacent room that sounded like he was sick all night, so there’s not much sound insulation. There is also zero eating utensils, pots, pans, or anything else. Just a sink, two-burner hot plate, and the fridge.

We were on the third floor and the shower water pressure was very low. The breakfast was coffee, hot cocoa, nutrigrain bars, and some sort of individually wrapped muffin. This is a very low-budget option. I think we’ll try another place next time.

Partner

4/10

Poor

29 Oct 2024

Verified traveler

Sticky floors, crappy breakfast.

Friends_and_family Family

6/10

Pleasant

27 Oct 2024

Daniel

Disappointed highly

I stayed here because of the price but next time I'll pay the extra $ to stay somewhere else. Although the place was clean, it felt like a cheap motel..(not to disrespect all motels because there are some nice ones out there) but this one just had that \"feel\". Young adults walking around and loudly talking about drinking tequila and getting messed up tonight and that was in the tiny lobby...Fri night i guess they did because my bathroom wreaked off weed so much so i had to put a towel at the bottom of the door so it wouldn't come into the room!! It was late so calling the desk would've been useless. The location was great but my room comfort was the only thing i wanted from this place. Stay here if you want a cheap stay for the night/weekend and don't mind the childish antics around you...sorry but i expected way more from a holiday inn! Oh and when they say breakfast (manager said muffins and such) it's coffee, hot water for oatmeal (no bowels) and that's it...smh! Yeah pay extra to stay at the Marriot or Westin..(right down the street 2 lights)

Self

10/10

Exceptional

26 Oct 2024

Ayishih

Extended Stay Restin was reasonably close to the Metro stop. Also so I had many options for dining. The room was clean and all the appliances were in good working order. The bathroom was clean and the water was piping hot. The front desk agent was not always at the desk. So when I checked out ai just left the key on the desk. This was fine, cause when I called later, I was charged for the appropriate number of days and time. I recommend this hotel.

Business Self

10/10

Exceptional

20 Oct 2024

Jose

Amazing price

Leisure Partner

6/10

Pleasant

14 Oct 2024

Eric

Good place if you’re on a budget

Hotel staff is friendly. However, the room smelled bad, not sure if it was humidity or what. It was so late I didn’t bother to ask for another room. “Breakfast” was a muffin, fruit bar and coffee. The kitchen cabinets had spots that hadn’t been cleaned. The rooms are dated.

Business

8/10

Excellent

14 Oct 2024

Robin

Missed having a coffee pot in the room. Breakfast was pretty scarce and coffee pot was empty. Desk person was nice enough to give a cup while the coffee was being made. Front desk staff was very helpful especially with a problem with my check-in.

Leisure Family

2/10

Poor

13 Oct 2024

Verified traveler

Terrible service, don't go here!

Hotel was overbooked, didn't get to stay there. Staff was extremely rude and unhelpful. They had no interest in being there or pleasant towards customers. I would never ever stay here again.

Friends_and_family Friends

2/10

Poor

13 Oct 2024

Hasibullah

The room floor was not clean and the breakfast was terrible

4/10

Poor

11 Oct 2024

Tristan

Comfortable and decent area, no complaints there. However, there were cockroaches in the kitchen.

Business_and_leisure Partner

2/10

Poor

06 Oct 2024

Donna

Room was not ready at 3pm. Room stunk and had bugs crawling on floor. Breakfast around 8:20am was three muffins, coffee, and hot water. Room was noisy. Never again!

Friends_and_family Family

8/10

Excellent

05 Oct 2024

Adrian

Good for the price

Leisure Partner

2/10

Poor

04 Oct 2024

srikarthick

Property stinks and couldn’t even touch anything in the room. Horrible experience staying at the hotel.

Family

4/10

Poor

01 Oct 2024

SHERIF

Yes

2/10

Poor

29 Sep 2024

Andre

Crappy place
Breakfast was a small table with inedible food

4/10

Poor

20 Sep 2024

Linda

Lacking the professionalism of the Extended Stay that I was previously accustomed to traveling around the US. I used to promote ES to colleagues because it was consistently excellent. My 2 star rating is out of kindness, because people to try to work hard. The front desk reception were not rude but they just did not have the professionalism for guest reception. Perhaps, this is changing across ES franchises. Front area dirty and a bit smelly, same as elevator and corridor. It was obvious that it needed thoroughly cleaning. My room was cleaned but had a desk chair with torn fabric that someone attempted to hand stitch. This is my 3rd ES facility that I have stayed in recently and noticed the downward trend (Atlanta, Tallahassee are the other 2). I did not rate the others because I just thought it may have been a “one off”. It is apparent that this is not the case. I will not stay at another ES for now.

4/10

Poor

20 Sep 2024

Anthony

There were bugs in the A/C unit when I opened it to turn it on. There was a dead bug on the desk. There was a dead bug on the bathroom counter. The staff was MIA for 20 minutes before coming to get me checked it.

Business_and_leisure Self

4/10

Poor

15 Sep 2024

Brent

My room smelled like smoke, there were holes in the walls, my key card randomly quit working, the window was cracked, the clock was set for the wrong time. The bed was made nicely, the room looked neat/clean.

Self

2/10

Poor

14 Sep 2024

Gerry

way over rated. expensive for a cheap property in a not so nice area.

4/10

Poor

13 Sep 2024

Alisa

Very run down, staff rude, breakfast was a granola bar, no amenities in kitchen

Leisure Family

4/10

Poor

13 Sep 2024

mary

We had to fill the garbage can with water to flush the toilet

Business_and_leisure Partner

6/10

Pleasant

11 Sep 2024

Wayne

Rooms were very big

Business Self

10/10

Exceptional

28 Aug 2024

Ernesto

Good

4/10

Poor

27 Aug 2024

Caitlin

The place smelled like stale cigarettes

Leisure Partner

4/10

Poor

26 Aug 2024

Abhilash

Washroom is not functioning properly

Business_and_leisure Family

10/10

Exceptional

23 Aug 2024

Orlando

total mente todo limpieza y acojedor y la vista del cuarto me en cantó

Family

2/10

Poor

18 Aug 2024

Nicole

This is a roach coach motel. Not worth the money

Leisure Family

4/10

Poor

17 Aug 2024

A N M Takbir

I was disappointed with my stay at this hotel. The price was far too high compared to the quality and ratings. The breakfast options were extremely poor, and the cleanliness of the rooms left much to be desired. On a positive note, the staff were decent and tried their best to be helpful, but unfortunately, that wasn't enough to make up for the overall experience. I wouldn't recommend this hotel, especially given the cost.

Business Family

2/10

Poor

07 Aug 2024

Sabrina

Do not go there

2/10

Poor

06 Aug 2024

Fatima

The frigerator smells so bad.The room smells so bad as feel uncomfortable