Name: Extended Stay America Washington D.C.Sterling
Address: 46001 Waterview Plz, Sterling, 20166, US

4/10

Poor

25 Jul 2026

Daniel

Very poor value for the money. This is basically a low rent apartment. Check in counter full of amazon deliveries for the residents. Front desk attendant was actually shocked somebody was checking in. First room had door propped open and was not clean. This was early evening and housekeeping has certainly already left. Second room was smelly and had blue painters tape denoting needed repairs. Wood floors means you hear upstairs moving a chair loudly. Bathroom was relatively clean. Some hairs on the one piece plastic shower/tub enclosure. Full size fridge, stovetop and sink. No utensils or plates but they are Available apparently. The air and space museum has better quality toilet paper. No improvement possible or necessary just vastly overpriced for a supposed hotel with breakfast.

6/10

Pleasant

17 Jul 2026

Abdelhakim

thanks

Partner

8/10

Excellent

28 Jun 2026

Terrence

n

2/10

Poor

23 Jun 2026

Carl

Staff was very rude and not helpful
Book a room then when got there they said no room available. Trash hotel.

Partner

2/10

Poor

22 Jun 2026

Bernard

This hotel did not hold my reservation. Went to check in, reservation was in the hotel system, but no room available and no solution.

Pet

2/10

Poor

27 Apr 2026

gabriela

When we arrived, the microwave is dirty, the bathroom with hair., in the corridors and stairs, it smelled of urine.

Partner

10/10

Exceptional

01 Apr 2026

John

They treated us very well and were very polite and understanding

Friends_and_family Family

2/10

Poor

05 Mar 2026

Greymi

The bathtub was not clean ir has black spots and t also the kitchen on general was dirty the got a chair was nasty full of white spots no recommend

Partner

2/10

Poor

31 Jan 2026

Luis

Disgusting! inside & out, Building is heavily infested with roaches. Not a welcoming environment at the front desk with all staff.

Self

2/10

Poor

16 Nov 2025

mary

Not treated well

10/10

Exceptional

11 Nov 2025

Sterlin

No

2/10

Poor

20 Oct 2025

Banesa

I checked in and checked right back out. As soon as I walked into the room there was a terrible odor inside. The carpet and linens were in terrible condition. 5-10 minutes after walking in I noticed black spots on my feet’s skin. I take a closer look and there was black bugs that jumped off as soon as I tried to touch to see what it was. I immediately collected my things went back to the lobby and asked for a refund. I have never experienced seeing fleas in a hotel room even an extended stay. Absolutely horrifying experience.

2/10

Poor

12 Oct 2025

Darlyn

The bed was sunken and very soft. When you go down the stairs, there’s a strong smell of urine. My car was hit in the parking lot, and they don’t have cameras or take any responsibility.

Business Partner

2/10

Poor

07 Oct 2025

Christopher

Everything is old. Staff is just collecting a check. Do not stay.

Leisure Self

2/10

Poor

31 Aug 2025

Verified traveler

cockroaches running everywhere

2/10

Poor

20 Jun 2025

Mohammad

Room was dirty, staff was rude, and the service was terrible. Couldn’t sleep due to bed break and bad smiling. Definitely not worth the money. Will never stay here again.

6/10

Pleasant

04 Jun 2025

Robert

Great location to my work,
As I’m walking to my room there was 2 guys in the hallway fussing with each other, I expected it to be a little cleaner as there was hair in the bathtub, dead nats on the bathroom ceiling, stains in the carpet and a chunk of laminate missing from the countertop. Never stayed at an extended stay so not sure what to expect but I’ll definitely be staying someplace else

Business

10/10

Exceptional

26 May 2025

Lemar

Nice

6/10

Pleasant

24 May 2025

John

Smell of Smoke smell🙁

The room was nice but the entire hotel smelled of smoke . My room was on the first floor and I had a non-smoking room. However, you couldn’t tell when you walked into my room because it smelled like smoke, the lobby smelled like smoke. Smoking should not be allowed anywhere near the building, but unfortunately there were people right outside the front door smoking unfortunately that made the stay not so pleasant for me.

Self

2/10

Poor

20 May 2025

Aldo

Filthy and smelly

Business Self

10/10

Exceptional

19 May 2025

Terrence

Great for the price!

Business

4/10

Poor

17 May 2025

VIGNESH

We booked in advance two double rooms as there were 6 of us including 2 children. We arrived after a 5-6 hour drive in the evening and were told there was only 1 double room and second was a room with a queen bed. While we informed this was a disappointment that we were not communicated about it, they said expedia contact credentials mentioned against our booking prevented them from doing this. Please correct this experience to help us continue with Expedia in the future.

Leisure Family_with_children

2/10

Poor

27 Apr 2025

daniela

Low quality accommodations. Run down & smelled from the moment you walk in. The lobby, elevator the hallway were all dirty & smelled foul. I should've walked out. Walls are paper thin. Some crazy man was next door & yelled all night throwing things. I didn't get one wink of sleep. Had to call the front desk 3x & they still didn't resolve the issue. The front desk was sleeping on the job. Glad one us got some sleep. I will never come to this place again. I came here bc of the reviews on Google. Whose writing these reviews? Totally didn't live up to any standard. Don't waste your time or money on this place

Leisure Self

8/10

Excellent

25 Apr 2025

William

Easy to get places.

2/10

Poor

20 Apr 2025

Eric

Rooms smelled bad, were in poor shape, and were very unpleasant. I immediately checked out and did not even want to stay there

Leisure Self

10/10

Exceptional

06 Apr 2025

Kynisha

Clean, quiet, and pet friendly

Leisure Partner

10/10

Exceptional

09 Mar 2025

Dimas

Nice and clean

Business Self

4/10

Poor

22 Feb 2025

Tristan

The hôtel and rooms smells not good and it’s not clean

2/10

Poor

08 Feb 2025

Melissa

The staff were all very friendly and helpful as they could be. I was very surprised that my room was so unclean. The bathroom had roaches, roaches crawling under the beds. The kitchen wasn’t clean and the carpet was severely stained. The microwave had food in it as well. No cleaner rooms were available. I was offered a new room and it was worse than the one I was in. The stove didn’t work properly. The sink pipes were leaking water. They did spray for bugs. I received a portion of my funds back after showing them pictures of all the issues.

Business Family

4/10

Poor

01 Feb 2025

Toni

Not recommended

It’s been 3 days no tv

Self

8/10

Excellent

28 Jan 2025

Sterlin

Nice amenities, great location

Business Self

8/10

Excellent

21 Jan 2025

James

Nice stay. Only concern is the entire property could use a facelift!

8/10

Excellent

11 Jan 2025

Daniel

Pretty good for what it is

2/10

Poor

10 Jan 2025

Abdul

This hotel needs good cleaning.

Very bad smell in the corridors, terrible check in experience, wifi was not working, dirty floors, dirty elevator.

Self

2/10

Poor

07 Jan 2025

Xavier

Roches every where. Killed 7
Floor dirty

Business

10/10

Exceptional

18 Dec 2024

Joshua

Easy Stay in Sterling

Excellent place right around the corner from a mall and steps away from other shopping and dining.

Self

2/10

Poor

12 Dec 2024

Jerry

woke to roaches crawling on us.

Business

10/10

Exceptional

15 Nov 2024

Joshua

Pleasant Extended Stay

It's a really nice place. It is central to almost everything. Excellent restaurants and shopping are within both driving and walking distance. The staff is very friendly, knowledgeable, and engaging. My favorite part is that I travel with my dog and the place is clean and very pet friendly.

Self

2/10

Poor

07 Nov 2024

Dutch

Property is one of the worst hotel’s I’ve been too.

Business Self

8/10

Excellent

06 Nov 2024

Antonio

Nice place to stay sleep

6/10

Pleasant

01 Nov 2024

Manuel

I attempted to have breakfast in the morning, but there was hardly anything available, and the coffee machine was empty.

6/10

Pleasant

24 Oct 2024

Verified traveler

Disappointed.

Staff was courteous and friendly. Room is clean overall. However, the room and furnishings are in need of replacement. . Needs a makeover. Bedroom cabinet baseboard coming off. Kitchen top and cabinets in fair condition. Stains in countertop. The room had a smell. Kept the windows open during the night.

Partner

2/10

Poor

20 Oct 2024

Douglas

The biggest reason I booked this property was location to the airport but we left as soon as we started to see bugs everywhere in my opinion that’s one thing I will not tolerate

Business_and_leisure Partner

2/10

Poor

30 Sep 2024

keith

First room had a bad smell that was much worse when we went into the bathroom. Staff was very kind and took us to a second room where they tried to go in before us and spray lemon scented spray (I think they knew the second room was going to smell just as bad). Second room also smelled so bad we had no choice but to cancel and go somewhere else. Nice people but the hotel seems to have an odor problem.

Family

10/10

Exceptional

26 Sep 2024

Luis

Love it

Business Family

4/10

Poor

23 Aug 2024

Yina

spiders in the room and roach in the lobby, the staff wasnt very welcoming, very outdated and mildewy

Leisure Self

4/10

Poor

14 Aug 2024

Desiree

I wish the inside was kept as clean and beautiful as the outside grounds. Very misleading.

Leisure Pet

10/10

Exceptional

08 Aug 2024

Lisa

Love it

2/10

Poor

05 Aug 2024

Dan

Cigarette- smoke filled air in the hallway stairs and elevator. Inside is filled with the piled up fungi mold.

Business Family

10/10

Exceptional

31 Jul 2024

Bradley

Pleasant staff, clean accommodations, and dependable service; and, the price is right.

2/10

Poor

02 Jul 2024

Christina

Booked this place because breakfast was advertised as included. Nutrigrain bars and moldy muffins. That was breakfast?! Oh, I had to brew my own coffee in the employee break room.
Our room had pop bottle caps, beer bottle cap, and other trash under the bed. The floors were not clean.
There were bugs on the counters in the kitchen as well as the counter, tub, and floor of the bathroom.

I will never recommend this place to anybody.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2024

Sarabjit Monty

Nice place

2/10

Poor

14 Jun 2024

Abraham

Front desk is very rude

2/10

Poor

30 May 2024

Verified traveler

Not worth the little price difference

Extremely smelly rooms and hallways. Almost everything inside the rooms smell including the sheets and towels.
And it was not just my room. I had other friends staying in another room and it was the same.

2/10

Poor

10 May 2024

Philip

Honestly the young lady at the desk had a rough nice last night. When I called her on the phone because I had mistakenly went to the wrong location, she was loud and yelling on the phone and I was just confused. Once I was able to deescalate it and go to the right location it didn’t get much better. She was much nicer in person which was great. But there were so many issues with the rooms. She gave me rooms twice that had already had people in them and I seemed like a creep knocking on rooms that were already occupied at 12am. I had to keep lugging my luggage around the hotel as we tried to find me an unoccupied room. I finally get situated in a room on the second floor instead of the third floor. I’m finally able to eat my cold dinner and get ready for work in the morning. As soon as I get the shower turned on and unwind I get a knock on the door. Turns out the room was also assigned to someone else as well and I had to move AGAIN. Again the lady was very nice and had a language barrier and was doing her best. I moved rooms and even though I was frustrated i remained calm and polite because I work in the service industry. I was finally able to get into a room and rest. Now it’s a bit past 1am. I was so tired from the room switching and confusion that I ended up missing breakfast. I just don’t feel as though my experience was great and would really like my money back. I’m sure this isn’t every single guests experience here, and I’m sure it was a one off situation.

Business Self

8/10

Excellent

01 Apr 2024

Anitra

It wasn’t that bad for one night. The lady that was there that night was nice checking in was smoothly. Wish they had hot breakfast but its just a grab and go. We got a queen bed but it didn’t look nothing like a queen bed but hey at less the bed seem clean. It had a kitchen but the microwave and some areas in the kitchen was dusty or not clean and but bathroom fan made alot of noise when turning it on. However ill stay here if i have to again.

Partner

6/10

Pleasant

17 Mar 2024

Verified traveler

Small issue

The issue I had was that there were no small amenities like cups and disposable cutlery. Outside of that my stay was good.

Self

10/10

Exceptional

15 Nov 2023

Diego

One of the most enjoyable locations in the west side of Northern Virginia: main hwys are very accessible but the hotel is not on the freaking on-ramp, a welcomed “feature.” Parking is great, staff have been nice. There’s shopping and food within walking distance, a huge plus if not living in a car is of interest.

Leisure Pet

8/10

Excellent

03 Nov 2023

JOSE RODRIGO

Good thank you.

Partner

4/10

Poor

31 Oct 2023

Rita

The property is not what we expected. It was rundown and did not smell good. Sorry

2/10

Poor

27 Oct 2023

PORTIA

Nobody should be living in this. Hotel staff make excuses as to the filthy and unsafe conditions.

Business Family

10/10

Exceptional

26 Sep 2023

Donna

The people turned out to be really helpful, they understood about my little mishap, i turned on the heat an made the fire alarm go off. Scared myself but let them know it was me. Met a few really nice people onw with this awesome Shelby Ford an another from London, England who was biking across the states, had a good trip an awesome stay. Thank you very much, didnt see much of employees cause it was late an early morning when there.

Leisure Family

4/10

Poor

16 Aug 2023

Jose M

Location is great. Furniture in the room was awful. Don't recommend this Extended Stay.

Business Self

6/10

Pleasant

07 Aug 2023

Anne G.

In need of overall refresh; tub was yellowed, drain corroded, shower controls wobbly, bath fan sounded like an airplane and bathroom frequently had cigarette odor.

Leisure Partner

8/10

Excellent

04 Jul 2023

John

There is no common rest room facility

2/10

Poor

27 Jun 2023

Valonte

The room I stayed in had roaches and the towels was dirty. I had to have come back and clean the room. This property shouldn’t be letting anyone stay here. It needs to be exterminated

Business_and_leisure

2/10

Poor

25 Jun 2023

Myranda

The outside of the building appeared fine. The lady at the desk was polite and friendly. The room smelled like someone had be smoking in there daily for months. There was an odd red stain on the rug. We ended up leaving and not staying the night because the smell was so offensive. The manager called me the next day and offered a full refund. I do not recommend this property for anyone with sensitive lungs.

Leisure Partner

4/10

Poor

24 Apr 2023

Kel De Gracia-

The elevator was down and unfortunately that day I was limping so I will not be able to climb up the stair. I asked if she can put us on the 1st floor or even on the 2nd floor but still she puts us on the 3rd floor.

Leisure Partner

6/10

Pleasant

22 Apr 2023

Roselle

Elevator didn’t work and I’m on crutches

Business Self

4/10

Poor

24 Feb 2023

Robert

Rooms are worn out and out dated.

Business Self

2/10

Poor

19 Feb 2023

minhhoang

the hotel had no rooom available and turned me away. i had to call hotels.com to ask for the refund . Hotels.com didn’t even know the hotel had no room .

4/10

Poor

25 Jan 2023

Kevin

They didn't have anything for the kitchen, like nothing to cook with or no plates, forks ect..

Business_and_leisure Partner

2/10

Poor

27 Nov 2022

Melissa

Our room smelled like a fresh cigarette. From the little bit of time that our belongings were in the room they reek of cigarette smoke. Aside from that, it was a fire waiting to happen. The clerk at the desk graciously put us in a different room which smelled better but that might have been due to both hotel windows being wide open when we arrived to the room. The trash in our room hadn’t been emptied from the “party” before. Such a bummer to be on a family trip and have to deal with stuff like this. I hate to say but probably one of the worst hotels I’ve stayed in.

Friends_and_family Family

4/10

Poor

15 Nov 2022

Roberto Carlos Arce

Halls smelled like smoke and weed. The “breakfast bar” was just coffee and granola bars. Rooms were okay, outdated and bathrooms were not cleaned well. Convenient location but a bad hotel overall. Would not be coming again and do not recommend anyone stay.

Leisure Partner

2/10

Poor

30 Oct 2022

Emily

Had trouble checking in. They showed us as no show when we made sure to call in and notify them of late check in directly
After booking.
Lady clicked on th damn computer for 10 mins before telling us there was an issue and it’s onl because I spoke up. Didn’t offer us a room another way until I ask

Partner

2/10

Poor

15 Sep 2022

John

Hotel was very dark and dingy. Bathroom floor was peeling up. A used toilet sat in the hallway for both days I was there. The last night of the the stay the A/C in the hallway caught fire at 2:30am filling the hotel with smoke.

Business Self

2/10

Poor

28 Aug 2022

Sanjay

Room was smelling bad

6/10

Pleasant

23 Jul 2022

Sandeep

Breakfast was just coffee and muffin. No protein option.

Leisure Self

8/10

Excellent

22 Jul 2022

Vecihi

Good location. Standard ESA quality.

Business_and_leisure

10/10

Exceptional

08 Mar 2022

Nancy

A very nice place!

We arrived for a quick 2 night stay. Everything was clean, the suite was well supplied with towels and amenities and the bed was comfortable.

Partner

10/10

Exceptional

09 Jan 2022

Kenrick

The staff was very helpful in helping me to check in. The laundry room was a major plus. Check in was quick and easy.

Business_and_leisure Self

8/10

Excellent

03 Jan 2022

Jennifer

Staff

Friendly staff!

Self

6/10

Pleasant

01 Nov 2021

VICTOR

brealfast

Business_and_leisure Partner

6/10

Pleasant

30 Oct 2021

Maria Teresa

It was ok. Room was fair. One light is not working have a stain on one of the table. Very little toiletries given considering we are booked for 2 nights. Overall it was still ok. Quiet and comfortable stay.

Friends_and_family Family

2/10

Poor

15 Oct 2021

Brian

Staff was rude and unhelpful. Was not told in advance when check-in was. When I arrived too early, was told I could not check in yet (even if I was willing to pay the early check in fee). When I explained that it would either have to be now or late at night (around midnight) I was told my room may not be there when I get back because of their system. So, I could not check in early, and could not check in later when I would actually be back because I wouldn't have a room, despite having already paid for it. So instead I had to drive 3 hours back from a wedding because this hotel screwed me. Paid for the room in full and wasn't even able to stay there.

Business

10/10

Exceptional

05 Oct 2021

Nicholas

I had a very good nite rest
So relaxing staff very knowledgeable and polite
Thanks everyone

Business

10/10

Exceptional

30 Sep 2021

Rifet

There wasn't tv service most of the time.

Business Self

10/10

Exceptional

15 Aug 2021

Verified traveler

The customer service was excellent and the manager was extremely pleasant with providing me with great customer service and making sure I was ok with my stay.

Self

2/10

Poor

24 Jul 2021

Juan

Refund

I couldn’t check in because the person in the desk opt said that my name wasn’t in his list. Bad service I don’t know who made the mistake you or the hotel. It is my first time with you so is bad experience .

Friends_and_family Family

4/10

Poor

19 Jul 2021

Verified traveler

There was no hotel staff present when we checked in and the laundry person checked us in instead.

Leisure Family

8/10

Excellent

12 Jul 2021

Darlene

1st trip Sterling/DC

The young man who checked me in charged me 2 times on my card for a room that I already had paid for. Waiting to see if I get refunded. Darrell was great and actually brought coffee and muffins up. He told me that I should receive a refund in 5-7 business days. Other than paying close to $240 for one night stay everything else was alright except the bed was hard and the pillows too soft.

Self

10/10

Exceptional

21 Feb 2021

Verified traveler

Clean quiet great tv channels . Close to shopping and great restaurants

Business_and_leisure Self

10/10

Exceptional

16 Feb 2021

Verified traveler

Quiet clean accessible to local restaurants and shops

Business_and_leisure Self

10/10

Exceptional

15 Feb 2021

Verified traveler

I have stayed at this location a couple of times, very quiet property , friendly staff, rooms are very clean and comfortable and the rates are good too

Business Self

10/10

Exceptional

30 Dec 2020

Verified traveler

Clean quiet great tv channels friendly service convenient location

Leisure Self

4/10

Poor

01 Dec 2020

Tracey

Never Cleaned not Covid safe!

Main areas were not cleaned most of the week. Dirty sock in hallway from night I got there until night before we left. Trash in parking lot. I picked up a nail out of the handicap parking space. Got a screw in tire and had to have patched. Lobby elevators etc cleaned only once the whole week.
Took over 20 rings for front desk to answer phone.
Don’t think I will stay at this hotel again.

I also think rooms cleaned every other week during Covid is not enough.
It said common areas cleaned everyday not true!!!

Friends_and_family Family

10/10

Exceptional

08 Nov 2020

Stephen

Manager provided outstanding service.

The manager was extremely helpful and helped me get into a room quickly as I had hurt my back and needed a place to rest.

Self

8/10

Excellent

08 Oct 2020

David

Great Staff

The staff, Luxmon, Pranaj, and Bobby are great. Super friendly and helpful. Rooms are descent and the bed was comfortable. Short walk to three good restaurants. Shopping also close by.

Partner

10/10

Exceptional

16 Sep 2020

Verified traveler

Quiet clean close to shops and restaurants. Soft bed good tv stations

Leisure Self

6/10

Pleasant

23 Aug 2020

Jo.

My stay was ok. However, the smell that hits you upon entering the room is very unpleasant. Luckily, I thoroughly sanitized the entire room and bathroom for my own sanity and peace of mind. There are dust bunnies on smoke detectors and fire sprinkler. The curtains need to be washed, there were Hershey chocolate wraps under the bed. I lifted the mattress and there were crumbs. I wiped the entire room down, including the remote, phone, alarm clock, door handles, head board, etc...cleaning standards MUST be re-evaluated. Most importantly, some guests smoke just outside of the entrance and having my room on the first floor, the smell of cigarette smoke is evident, including in the lobby.

Business_and_leisure Friends