Name: Homewood Suites by Hilton Dulles-North/Loudoun
Address: 44620 Waxpool Road, Ashburn, 20147, US

6/10

Pleasant

13 Jul 2026

Ashley

Pet friendly hotel. I don't have pets, but I got 8-10 flea bites all over my feet and ankles after staying here. So horribly itchy even a week later, and I'm worried that the fleas got into my luggage home.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Ashley

I don't have pets, but anyone staying here should be aware that this is a pet friendly hotel. I ended up with 8-10 flea bites on my feet and ankles after my stay. So insanely itchy even a week later. I just hope none of these buggers got into my luggage. After experiencing this, honestly I would have stayed elsewhere.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Tyrone

It's a great place to stay but I am not one ro judge. My stay this time didn't feel good. I will explain to managers but not bash the Hilton Hotels bv this is not their fault

Partner

10/10

Exceptional

05 Jul 2026

Chelsea

Indoor and outdoor pool plus a hot tub and free breakfast!

Family_with_children

10/10

Exceptional

30 Jun 2026

Daiana

Este hotel me encanto y volveria otra vez .
100% recomendaso.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Jack

Plenty of space for a family. The entire facility is kept clean and the staff were always available and helpful

Family_with_children

2/10

Poor

16 Jun 2026

QI

I dropped two keys at the reception when I checked out, but they said that only one key, and deducted $3.03 for one key. That is not good.

10/10

Exceptional

16 Jun 2026

Amira

Great service clean rooms and quick check in great for family and gathering

Family_with_children

6/10

Pleasant

08 Jun 2026

Phillip

The hotel was \"okay\". The room was clean and spacious. The hallways could have used more attention; paper rubbish sat on top of a waste container for two days and there was loose paper on the elevator floors. It was a safe facility and although we didn't use the pool, there were families having fun in it.

The complimentary breakfast was well below average compared to other hotels offering free breakfast. Most of it was tasteless and the coffee had a peculiar aftertaste.

However, the staff was exceptionally pleasant.

Partner

6/10

Pleasant

07 Jun 2026

Marguerite

Requested king bed, got two queens. Breakfast was mediocre. For a good breakfast try the NY deli a few doors down

Partner

4/10

Poor

06 Jun 2026

Robert

The “handicap” bathroom was a veritable obstacle course. I would be amazed if you haven’t been sued MANY times by handicapped travelers. I’d ask your GM to use the toilet once. You cannot access the toilet without slamming your head into a useless shelf. Plus, every time you sit on the toilet, if you are 6 foot or taller, your forehead slams into the same shelf. It is definitely NOT helpful. It is DISGRACEFUL.

Partner

10/10

Exceptional

17 May 2026

RON

We thought it was a lovely hotel.

Partner

4/10

Poor

15 May 2026

Emile

Once in the room discovered no bed sheets or pillows for the sofa bed.
Tried to call, the phone was not connected and could not find the phone jack.
Was attacked by the breakfast grill lady after being advised by the front desk to get breakfast down the hall at the Embassy Suites. Forced to return to the front desk for confirmation to only be told by the grill lady that she will only serve us this one time.
Didn’t know the grill lady owned the hotel??
All this to have a breakfast barely suitable for human consumption. I’ve stayed at the Embassy Suites plenty of times and have never had to deal with any sort of problem in the past. Needless to say I was not happy with the hotel and the staff. I’ll have to really think hard about staying with them in the future. 👎

Family_with_children

10/10

Exceptional

09 May 2026

Lori

Clean room and very spacious.

4/10

Poor

05 May 2026

Michael

The only meat option at breakfast was sausage. Elevator button on 3rd floor was broke. you could go up, but not down. overall nice place, but maybe bad timing.

Partner

6/10

Pleasant

03 May 2026

Samuel

Breakfast was ok likewise property

Family_with_children

10/10

Exceptional

25 Apr 2026

Corinne

Hotel was clean and convenient for our stay! Breakfast was fresh and plentiful.

Family

6/10

Pleasant

22 Apr 2026

Bora

The items noted below are shared for improvement; all other aspects of the stay were satisfactory.

Reception
Additional information during check‑in would enhance the guest experience, including:
- The floor number of the assigned room
- Clear directions to the elevator and its operating condition
- Instructions on how to access the pool and spa

Specific Issues:
- Our room was on the 3rd floor, but this was not communicated, resulting in unnecessary time spent searching.
- The elevator was only functioning for upward travel and could not be used to go downstairs.
- Access to the pool and spa required a separate key card from the Embassy Suites building, which was not mentioned at check‑in.

What We Loved
Family‑friendly environment, complimentary breakfast, and access to the pool and spa.

Family_with_children

4/10

Poor

28 Mar 2026

Eric

We had bugs in our room. The room wasn’t ready for use until 4 o’clock and once in the room one of the beds weren’t made. The help at the front desk was nonexistent every time myself or someone from my party went to front desk no one was there.

Family_with_children

8/10

Excellent

23 Mar 2026

Patricia

Room was okay, bed comfy

Family

10/10

Exceptional

18 Mar 2026

Jacobo

clean room

Family_with_children

10/10

Exceptional

11 Jan 2026

Carlton

Yes

Leisure Family

2/10

Poor

06 Jan 2026

Jane

Short staffed. Door lock was broken in first room.

Self

10/10

Exceptional

05 Jan 2026

Andre

Clean room, hot water worked fine good, quiet, very central, and 24hr gym that was available

Leisure Self

4/10

Poor

02 Jan 2026

Adam

No outdoor lights to show where main entrance is; keys didn’t work (repeatedly) and had to change rooms; heat didn’t seem to come on until day 3! Staff were as helpful as they could be but hotel systems let them down.

Leisure Family

2/10

Poor

27 Dec 2025

Monica

Family of 6; 2 adults, 4 children. Our room had ROACHES and we saw a mouse in the stairway and one that was probably dead on the steps. We were moved to another room on the other side of the hotel and that room had pet snacks (or something) on the carpet. We decided to move to another hotel. Unfortunately, Hilton nor Expedia were willing to reimburse us for at least ONE night for the trouble of having to uproot our family through no fault of our own. As with any stay when you travel, you expect a clean, comforting property. We received an apology from both parties and Hilton offered 20,000 rewards points (is that even enough for a one nights stay anywhere?) and a discount at this property in the future, which will NEVER happen. Very disappointed.

Leisure Family_with_children

2/10

Poor

16 Dec 2025

Donald

My reservation was canceled 20 minutes before my arrival via email. Absolutely ridiculous

Business_and_leisure

10/10

Exceptional

24 Nov 2025

Chauncey

Room was large

Leisure Partner

8/10

Excellent

23 Nov 2025

Trever

Breakfast was good.

10/10

Exceptional

13 Nov 2025

Bruce

good

Business Self

2/10

Poor

09 Nov 2025

Lauren

Service is lacking. Took forever to check in. The toilet clogged while we were staying here and it took over 2 hours to get a plunger. Pet fee is listed at $50 per night on here and the hotel insists it’s $75. Even showed them that it’s listed as $50 on here. When we were trying to check in there was not a front desk attendant for 15-30 mins. Once we finally got a room the door would not work. The front desk attendant made it seem like our fault and said she didn’t know if they had another room for us… during this whole situation and stay the customer service was lacking. The door problem was out of her control but from a customer service perspective it was handled extremely poorly. I have stayed at lots of Homewood Suites and this was not a standard experience.

Partner

2/10

Poor

03 Nov 2025

Jennifer

Alex, the evening man with the pony tail that checked us in was horrible to start. He was not at all helpful and did not provide any type of front desk support. Sheets took two calls within an hour and a half to come up. No one was available at the front desk in the 10-11:30 hour and I had to go next door to get assistance. That is where Alex was hiding. I had to let him know that my 8 year old daughter closed the bathroom door while the door was locked, and we were unable to access our bathroom. He said he would send someone but no one ever came. After an hour, the night manager was on and I had to get back out of bed to retell him what happened. He let me know that no one told him, and that we could either wait until 7am to use our bathroom, or move into another room. Mind you, mmm children and I had to be awake at 6:30 am the next morning. We moved in the
middle of the midnight hour, and my would com

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Barry

The bathroom door in Suite 200 can lock by pushing it full open to the wall. It did not impact us, but should be resolved. The Embassy Suites' Made to Order omelette was exceptional. Monday breakfast at Homewood had several less items than weekend breakfast; no walnuts for oatmeal, no packaged danishs, kind of a letdown.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Joe

Good breakfast selections. Comfortable beds. Very nice rooms. Overall a great place to stay.

Leisure Family

8/10

Excellent

21 Oct 2025

Arrikka

Clean room

10/10

Exceptional

14 Oct 2025

Michael

clean room

Leisure Family

10/10

Exceptional

07 Oct 2025

Steve

The breakfast was great both mornings. We even saw some white tail deer at the end of the parking lot. The staff was very polite and accommodating.

6/10

Pleasant

05 Oct 2025

Maria

Surprised we had to pay for parking, never did that before

10/10

Exceptional

02 Oct 2025

Peggy

Room immaculate and staff efficient and friendly

Leisure Family

10/10

Exceptional

28 Sep 2025

Miguel

Did not bring a pet, although there were a couple of k9s that seemed very happy, and my wife, whose a kid at heart was very fund of the the establishments.

Leisure Family

8/10

Excellent

27 Sep 2025

Dara-Lynn Van

Na

Leisure Family

10/10

Exceptional

26 Sep 2025

Katie

Nice and quiet. Good good strip mall close by

Business Self

8/10

Excellent

22 Sep 2025

John

The was a small issue with my reservation that the staff quickly helped me with. Other than that it was an excellent stay.

4/10

Poor

17 Sep 2025

Jacob

No customer service was offered. When told Cheetos were left by the the beside table, and that a phone was not working. Both broken phone, and Cheetos stayed for the entire visit. Toilet ran all night, no one at either desk for more than 2 hours. Was forced to turn off toilet at the inlet value.

Business Self

10/10

Exceptional

16 Sep 2025

Duane

.

Business

10/10

Exceptional

14 Sep 2025

Bruce

Great

Business Self

10/10

Exceptional

09 Sep 2025

Harriette

Clean and spacious.

Leisure Family

4/10

Poor

08 Sep 2025

Veliko

You can hear anyone in the room upstairs. Walking, talking ... any physical motion. Also, the noise from the airplanes is significant. I had to check out 4 hours after check in.

10/10

Exceptional

07 Sep 2025

Louis

Place was clean and comfortable.

Leisure Family

8/10

Excellent

02 Sep 2025

Caro

Service was good, however we had a hard time getting into our room

10/10

Exceptional

29 Aug 2025

Verified traveler

Love Homewood!!!

Wonderful suite! Very comfortable and great breakfast !

Partner

10/10

Exceptional

14 Aug 2025

Michael

We were in town for a wedding. Our room was very spacious, had a nice kitchen, comfortable beds, and was clean. Our room was very quiet in spite being near the airport. We didn't hear any noise from planes overhead while inside. The breakfast was good with plenty of options. I would highly recommend this hotel.

Leisure Family

6/10

Pleasant

12 Aug 2025

Nasser

An hour to check in. Initially told the credit card is not going through (already pre paid on Expedia). Showed them reservation receipt in the Expedia app. Then, I was told that their system down. Totally unacceptable for a Hilton brand hotel to not have a contingency plan to check in customers.

Airplane noise is VERY bad.

Business Self

10/10

Exceptional

10 Aug 2025

James

Place was huge. Got a king with pullout coach. Clean. Good restaurants in walking distance. Very convenient

Business_and_leisure Family

10/10

Exceptional

08 Jul 2025

Motahara

Rooms were clean and hotel was quiet. Love the outdoor pool and breakfast selection was great

2/10

Poor

22 Jun 2025

DVPrasad

This is terrible stay at the hotel,
Management, Room Services, Breakfast is too worst , Worst experience staying at this hotel, even we try to request Expedia to cancel and refund the money but it did not happen. We choose Expedia choose which is not correct.

Leisure Family_with_children

8/10

Excellent

22 Jun 2025

Walter

Decent digs. Good night sleep. Great breakfast. Only thing I wish wasn't so scarce were the luggage carts. Never found one.

Leisure

8/10

Excellent

19 Jun 2025

Alberto

The hotel was pretty decent , continental breakfast is pretty good .. but it was the same food every day .. overall me and my family we satisfy

Friends_and_family Family

2/10

Poor

15 Jun 2025

Jeffrey

Terrible service.

Friends_and_family Family

2/10

Poor

03 Jun 2025

Chris

No desk agent - had to walk over to embassy suites - told them I accidentally made the reservation for a week out and I needed to cancel the one a week out and book a new one for that night, still no cancellation of the accidental booking and no response from the hotel - when you call the front desk it just rings and rings and rings no matter if you call the embassy suites or the Homewood suites - I will say the women who checked me in was incredibly nice and kind but I am very disappointed my reservation cancellation wasn’t handled

Business Self

10/10

Exceptional

02 Jun 2025

Sean

Connected to the embassy suites. The Homewood is very dog friendly. Many dogs there.

Leisure Family

10/10

Exceptional

22 May 2025

Forest

It was a great stay!

Business_and_leisure Self

10/10

Exceptional

14 May 2025

Bill

Everyone was very nice. Breakfast was good.

Leisure Family

10/10

Exceptional

10 Apr 2025

Samuel

The property was very nice. Great value for the price. The suite was more than what I could have asked for. Staff was very helpful and courteous. Great location!

Business_and_leisure Self

4/10

Poor

02 Apr 2025

Joshua

No help!

Upon entering hotel, no one was at the front desk and we had to wait. Once in the room we discovered there were no towels in the bathroom which required another lengthy trip to the front desk. Once again no one was at the front desk. A sign directed us to walk down to the connecting hotel for assistance.

Friends_and_family Family

6/10

Pleasant

30 Mar 2025

DaDresha

Anytime we travel we always look for bedbugs because we know how common it is to get them and very glad that we do as we found one (dead) in the pull out sofa bed. Explained to front desk and they quickly gave us a new room. The new room was bug free (I hope anyway) but it was not the cleanest. It had built up dirt and oil on the surfaces. There were no extra bedding for the pull out couch so we called down for it but it was never brought up so had to physically walk down to it. The TV just randomly stopped playing the ONE Channel we were trying to watch. It wasnt all bad as the breakfast was good and parking was not an issue at all. Also, the staff was very friendly.

10/10

Exceptional

27 Mar 2025

Mildred

Nice hotel

Business Self

10/10

Exceptional

23 Mar 2025

James

Im not sure why there are negative reviews about this hotel. I can only share my 2 day stay here and it was very nice. Any staff I interacted with were pleasant and friendly. Check in was easy. The lobby and halls and elevator were very clean and refreshed. My studio room (302)was clean and had everything you needed. Yes, there were some minor maintenance issues and scuffs on the furniture and walls but far from bothersome. My only minor complaint was it was time for new bedding. The duvet coverlette thing had a lot of pulls and strings hanging from it and the mattress was not terrible, just not the most comfortable.
Oh, and parking fee was refunded at check out so no big deal.
All in all, a very nice stay.
Oh, also, maybe think about keeping coffee available after 10am. ☕️

Leisure Self

10/10

Exceptional

23 Mar 2025

Dorothy

Really nice room setup, living room w sofa, chairs and coffee table, dining table by kitchenette, nice bathroom w closet, comfy bed.

Leisure

10/10

Exceptional

12 Mar 2025

george

great place to stay. My wife and I stayed there due to a recent surgery she had in the area. We live 100 miles away and it made more sense to stay at a local hotel. Entire staff could not do enough to make us comfortable, extremely pleased with the service. Great breakfast and everyone was always cleaning something. Met the property manager and he was terrific, really values you as a customer.

Partner

4/10

Poor

04 Mar 2025

Amber

This is a two hotel property and they are attached by a hallway. When I arrived, no one was at the desk for the side I was staying so I had to walk to the other side, the person there was on her personal cell phone, she started to check me in and then we had to walk back so she could make me a key. As a handicap person this was very difficult for me. The toilet stopped working in the middle of the night, the shower was crap, one of my keys stopped working and when I walked to get it fixed the employee was on his personal phone. The food at breakfast was mislabeled and when I checked out a different employee was on her personal phone (so three different people on personal phones). Also charging $12 per car to park in an open lot is juts ridiculous. I will not be back. I emailed the property about this at check out and of course no response.

Leisure Partner

10/10

Exceptional

15 Feb 2025

IMAN

My very first amazing stay at this place!

It was just an amazing stay!!! Like they enjoy your stay, I really enjoyed my stay! I would definitely recommend this amazing place to stay. FIVE STARS ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

6/10

Pleasant

07 Feb 2025

Rajani

Hilton standards are not there

10/10

Exceptional

02 Feb 2025

kalindi

Clean, spacious suite

Leisure Family

6/10

Pleasant

31 Jan 2025

Karla

bugs on bed

The Bed sheets were not clean. We had to ask the hotel to change them the following day. I saw bugs in one of the pillows. there was a drip of water on the shower too.

Partner

10/10

Exceptional

28 Jan 2025

sohail

Excellent

Partner

8/10

Excellent

22 Jan 2025

Sanjeev

Good for 2-4 days stay

Leisure Family

6/10

Pleasant

19 Jan 2025

roger

Less than Hilton Standards

This property isn’t up to Hilton standards

Self

6/10

Pleasant

13 Jan 2025

Jeremy

Beds need to be updated, bathroom also the bath tub is old.

Business_and_leisure Family

4/10

Poor

10 Jan 2025

Todd

Dated, dirty, useless internet speeds. Beds very uncomfortable.

Business Self

10/10

Exceptional

20 Nov 2024

Douglas

Very nice property

Leisure Partner

10/10

Exceptional

17 Nov 2024

Marilyn

the staff is friendly and the place is clean

Leisure Family

8/10

Excellent

04 Nov 2024

Amy

The only complaint we had was having to go to neighboring hotel for a luggage cart, lobby coffee, and sometimes to find the front desk staff.

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Cynthia

Disappointing

Check-in was great. They have a dog exercise area which was great, with ample parking. However, the TV in our room was not working and we could not get anyone to help us. The desk clerk, who said he was the manager, told us they had \"more severe issues to take care of\" and said this was a low priority for them. Also the \"bold\" coffee tasted like hot water.

Partner

8/10

Excellent

29 Oct 2024

Clarissa

You are on your own

Couldn’t use the washer/dryer at this facility or the Embassy Suites which is attached. Employees state they have no idea why they don’t work but guests can call number on machine. This is poor management from Corporate. Employees also don’t know rules about toll road and HOV restriction on 66. Again poor management by Corporate.

Self

8/10

Excellent

21 Oct 2024

Reece

It’s 3rd time my husband and I stied in this hotel. We like the location because it’s really close to our son’s apartment. Their breakfast has been the same menu and not a lot of choices but the staff who has been working there is excellent lady.

Leisure Family

2/10

Poor

19 Sep 2024

Trein

There was an approximately hourly thumping noise day and night that would wake me up throughout the night. When I complained after the first night I was told it was being addressed. Each day same story. Not fixed by the day I checked out.

Self

2/10

Poor

11 Aug 2024

Frederick

Biggest problem? Roaches in the room. A LOT of them. I've never seen anything like that at a Homewood Suites before. The halls were dirty and smelled awful. The rooms look like they hadn't been cleaned. And it was next to impossible to get help from staff.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2024

John

Lots of Space

We booked this hotel for just an overnight as it’s about a halfway point between Charleston, SC and our home in Boston, MA. We booked a King bed suite, plenty of room for 3, great place to get a great night’s rest and the breakfast buffet was convenient too!

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Michele

Great service and rooms!

Leisure Partner

4/10

Poor

27 Jul 2024

Terrie

I have stayed at this property before and don’t remember it like this or wouldn’t have booked it again, and certainly won’t stay there again. Super musty smell throughout property. People leave their trash in hallways. Actual ROACH on my ‘kitchen’ counter. Stayed 6 nights, had to go to front desk 3 of them to replace the coffee I had drank. Too expensive for this type of place. Very disappointed!

Business Self

10/10

Exceptional

21 Jul 2024

Alex Michael

Great place has two pools and a hot tub

Partner

10/10

Exceptional

20 Jul 2024

Verified traveler

Peaceful stay

I only saw one bar of face soap, no hand soap, or shampoo or conditioner. Otherwise, it was a great room and stay.

Partner

8/10

Excellent

18 Jul 2024

Randy

Thanks for the great stay.

Leisure Pet

8/10

Excellent

04 Jul 2024

Yoseph

nothing

2/10

Poor

24 Jun 2024

Mark

Very disappointing stay

When we arrived there was no desk manager but instead a sign telling us to walk through the corridor to the connected hotel. It appears two hotels were sharing front desk managers. Upon entry into our room there was used bar soap in the shower and the AC was broken. I attempted to call the front desk but the phone was not connected to the wall so it was useless. I had to go down to the front desk walk through the corridor and find the manager of the other hotel and ask for a different room. While there I ran into another guest who was having issues as well. After some time I was able to obtain a different room and then had to move my family and all of our stuff quite a ways to the new room. All in all a very disappointing stay

Friends_and_family Family

8/10

Excellent

22 Jun 2024

Jyrki

Friendly staff, would like them to fill the drink and snack coolers in the lobby

4/10

Poor

19 Jun 2024

Verified traveler

Pick up the PHONE!!

Not sure if they need to update their phone but we tried for about 3 hours after landing to contact the hotel. Tried to contact for update booking, new booking, operator, every option. The phone just rings like no one is there. Also attempted to reach out to Hilton and got a call center with the worse person trying to assist with a terrible phone and the most annoying breathing making conversation impossible due to the noise. Tried to ask for supervisor or someone else and was sent to a phone that just rang. Terrible of the brand and hotel. Do Better.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Rosalind

Definitely coming back!!!

Everything was wonderful. Great workers and they were extremely helpful. Especially a lady named Ida. When I am back in the area, we will definitely stay here again.
Rosalind McClendon Room 151

10/10

Exceptional

08 Jun 2024

Nancy

Large room. Bathroom could use an update.

Leisure Partner