Name: DoubleTree by Hilton Washington Dulles Airport
Address: 13869 Park Center Road, Herndon, 20171, US

4/10

Poor

19 Jul 2026

Arshad

The room had no working air conditioning. After I raised the issue, the staff moved me to another room, but the A/C in that room was also not functional.

Family

6/10

Pleasant

19 Jul 2026

Rahmatullah

This Hotel was like 3 stars
Old furniture carpet
Shower was broken, but working
Bathroom door was terrible
The workers was rude

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Christopher

Need better beds. The beds was more on the worn out side.

Friends_and_family Friends

4/10

Poor

19 Jul 2026

Ankit

Didn’t put bath soap, there was only shampoo and conditioner dispensers. Not even 1 bottle of water in the fridge

Shower head water flow was not good

Self

6/10

Pleasant

18 Jul 2026

Asif

Air conditioning in room was not working fine

Partner

10/10

Exceptional

18 Jul 2026

Edgardo

Good

Family_with_children

10/10

Exceptional

18 Jul 2026

Abubakarr

Great experience

Self

6/10

Pleasant

16 Jul 2026

Brittaney

Stayed here when our flight was cancelled. Appreciated the airport transportation. Staff was friendly! Bathroom was not the cleanest and room was dusty. Could use new beds as they seemed worn down. Worked for the night.

Family_with_children

10/10

Exceptional

16 Jul 2026

Eileen

Friendly and courteous staff

Self

6/10

Pleasant

15 Jul 2026

Talon

Everything went well, but one of the main reasons I booked a room at this particular hotel was for the pool that I’ve seen pictures of. It was disappointing to see the pool is permanently closed. No sign or warning of it’s closing. It was a guest who ultimately informed me. Even the interactive map that’s in the lobby lists both an indoor and outdoor pool on the premises. If the pool is closed—especially permanently—update your listings and on site maps.

Self

10/10

Exceptional

13 Jul 2026

herbert

Great customer care

Self

8/10

Excellent

13 Jul 2026

Brittany

Room was clean and staff was nice

Self

10/10

Exceptional

11 Jul 2026

Michael

If you fly into Dulles this place is perfect. If you fly in to raegan in DC take the metro train to dulles Airport then wait for the shuttle. It's a 3 mile walk from the innovation center stop that doesn't look that far on a map. The good news though is the staff are super nice and will give you water and a cookie when you arrive at the doubletree after that walk.

The breakfast was buffet style and was good I think it averaged about $24 with tip but pretty much anything that isn't fast food will now days. The eggs were Scrambled the bacon was bacon and the fruit was fresh!

Everything was clean and the staff were nice and helpful.

Self

6/10

Pleasant

11 Jul 2026

Stacy

The hotel seemed outdated and my room had a horrible mildew smell and everything felt wet. The floor, which was wet and sticky, the sheets, even the curtains. The bathroom was nice and had a large shower. The size of the room was also large. I chose this hotel because it said they had the option for late checkout, even if it was at a price. But when I asked the front desk clerk about it, he said I could only stay an hour later, even with payment. Wasn't horrible, but much better options in the area. Definitely not worth it, even for the cookie.

Self

10/10

Exceptional

09 Jul 2026

Gerhard

Good location for air travelers with option to park your car during an air trip;

Family_with_children

10/10

Exceptional

08 Jul 2026

Marisela

The staff was wonderful. The rooms were clean. The beds were comfortable.

6/10

Pleasant

08 Jul 2026

Laura

The room was clean. The mattresses could be updated.

Partner

10/10

Exceptional

07 Jul 2026

Stephan

It is a little outdated. But the stay was nice. The Bar/Restaurant is a huge bonus. Winston is a great guy. Sam not so much. Overall I would come back again.

Self

8/10

Excellent

06 Jul 2026

Wayne Richard

.

Family

10/10

Exceptional

06 Jul 2026

Rafael

Very professional staff

Family_with_children

4/10

Poor

04 Jul 2026

Michelle

The sheets are clean and the room itself was clean. I had a terrible experience with the guest next door and upstairs. They made lots of thumping noise after midnight.
I had a toilet leak, made me late for work. Front desk did not give me parking credit as offered and charged me parking charges.

Self

10/10

Exceptional

03 Jul 2026

John

All was good. Had a nice meal of soup & chicken wrap.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Kudakwashe

Clean rooms

Self

4/10

Poor

02 Jul 2026

Gregory

When I booked my room, my price was $199. I later saw the same room on the same site listed at $154. I called and was told that it was not possible to change the price. I parked my car one night and was charged $30 + tax. I did not valet park. The site lists parking at &15 a night. When I told the staff this I was informed that all parking is valet. I was thoroughly upset and disappointed at the service. I will never stay there again.

Partner

6/10

Pleasant

01 Jul 2026

Terry

The staff was helpful, but the facility has been heavily used and the rooms show it. The shuttle bus got us to the airport on time and at the correct place. The only complaint is that the hotel sent us a message that the shuttle bus ran every 30 minutes and that it would pick up at shuttle bus pick up 2G. We arrived back into the US and had to drag our bags from one end of the terminal building to the other to get to the 2G location. We waited about 20 minutes and there were several waiting for the shuttle bus when the bus pulled up the driver hopped out and said his bus was full already because he picked up at stop 2B which is where we had walks from because the email had said 2G. We waited over an hour to be picked up. Not very happy about that. Made for a very late night after traveling for 12 hours already.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Mohammed

It was great. Only issue was $16 parking a day

Family

6/10

Pleasant

29 Jun 2026

Mahidhar

Room was clean, but a kind of insect in bathroom was seen.

10/10

Exceptional

29 Jun 2026

Aryan

Clean hotel near airport

Family_with_children

2/10

Poor

28 Jun 2026

Kwabena

The property had no microwave in the rooms, tried to warm my baby’s milk and from t desk said there was not for me to use. Front desk had me standing as they chatted. I was back the next week and booked at embassy suites

Family_with_children

10/10

Exceptional

28 Jun 2026

Yu-Hsien

The room was large, and the staff was friendly. Overall, I would recommend this place and come back again.

Partner

8/10

Excellent

28 Jun 2026

Leslie

Hotel is a little worn - needs renovations. It was clean, rooms were large because it's older, and you didn't hear the planes coming and going. We would definitely stay again. This place is huge and parking is easy underneath and the elevator takes you straight up. And there are the Doubletree cookies, which are excellent as always.

Partner

10/10

Exceptional

28 Jun 2026

Bradtrel

Everything was so beautiful.

Partner

10/10

Exceptional

28 Jun 2026

Pamela

Was stranded overnight at Dulles--they were ready to receive last minute reservations (10p) and guests. Were helpful in securing the shuttle in the morning to go back to the airport. Room was comfortable, clean, pleasant.

Self

6/10

Pleasant

28 Jun 2026

Shane

No heater, no microwave, creepy elevators, parking sucks. But got a free cookie so made stay much better.

Self

10/10

Exceptional

27 Jun 2026

Beth

Thank you

10/10

Exceptional

27 Jun 2026

Jennifer

Great stay, nice and quiet and staff were helpful.

Restaurant and lounge had fantastic food!

Emily’s salon was a great bonus too. I had an amazing facial while there!

Unfortunately, the shower in our room didn’t work properly. Barely any water came out of the shower and mostly came out of the tub faucet. The tub backed up really badly and you could see gunk at the bottom of the tub once it finally drained. I mentioned this to the front desk staff and they said someone would come up that day to fix it, but unfortunately, it wasn’t fixed when we returned to the room that evening. It would have been a lot worse had we been staying more than 2 nights.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

jennifer

super comfy beds and very clean rooms!

Family

10/10

Exceptional

22 Jun 2026

Neil

Great cookie

Self

6/10

Pleasant

22 Jun 2026

Joshua

All parking is pay only. Breakfast was not included in the packages offered on Expedia. It was an extra $22. Location to Dulles is good. The room was good, though the shower took an oddly long amount of time to get hot and looked like it wasn't updated in whatever renovations they obviously did recently.

8/10

Excellent

22 Jun 2026

Benjamin

Good choice for IAD. Not a practical layout.

Family

2/10

Poor

21 Jun 2026

Brittany

Avoid this place , was never told you have to pay for parking on top of the room. $15 extra a day and if u have a guest same thing so $60 extra just to park and u constantly had to find a place

Partner

4/10

Poor

21 Jun 2026

jina

The hotel is nice but rooms are out dated. Our shower was not working properly at all. And we were told that there will be water in the rooms and there were none.

10/10

Exceptional

20 Jun 2026

Joan

No complain other than parking sucks

Family

10/10

Exceptional

20 Jun 2026

Carolin

Clean room great location

10/10

Exceptional

19 Jun 2026

Kanae

It was nice!

10/10

Exceptional

17 Jun 2026

Lundes

Great place to stay when I work in this area. I’ve stayed multiple times.

Self

8/10

Excellent

16 Jun 2026

Heather

Excellent shuttle service.

Partner

8/10

Excellent

16 Jun 2026

Anita

It was okay. The rooms were dated.

Partner

10/10

Exceptional

15 Jun 2026

shairoz

Last min our flight was canceled shuttle service was great

6/10

Pleasant

15 Jun 2026

Rebecca

The shuttle from the airport was so small and crowded and the driver was not organizing people so there were people whose bags were in the shuttle but they couldn’t get on. We had to wait 2 rounds (30 minutes) and had to fight our way on and stand in the isle. The bathroom had hair in it. The carpet was coming up and the beds were old and sagging. It was quiet though and the desk staff were nice .

Partner

10/10

Exceptional

15 Jun 2026

Bryan

A

10/10

Exceptional

15 Jun 2026

Aneel

.

4/10

Poor

15 Jun 2026

Christina

The night staff was not very friendly they were rude. Then when you go to book the reservation, they do not tell you that you have to pay for parking just to stay at their hotel and you have to pay for parking if you’re using it while you are staying at the airport. I can understand paying for it if you’re using it for airport parking, but just to stay at the hotel you shouldn’t have to pay to park and they should let you know that when you’re checking in.

Partner

4/10

Poor

14 Jun 2026

Ana

We boomed this location based on the indoor/outdoor pool. Hotel had zero pools. The website needs to be updated to reflect.

Family

10/10

Exceptional

14 Jun 2026

William

everything was excellent here,,,hot water for showers,,counter help was great

only con,,48 people for the airport morning shuttle that seats 12,,lots of people left behind....MR Hilton cant afford a bigger shuttle van....probably SHAREHOLDERS told him not too

Family_with_children

10/10

Exceptional

14 Jun 2026

Andrea

Expensive breakfast and $15 daily charge to park but beyond that absolutely stellar!!

Partner

8/10

Excellent

14 Jun 2026

Randolph

Parking

4/10

Poor

10 Jun 2026

Saketh

Property hasn't been renovated in a while, bedsheets had multiple stains on them, Doors were faulty, bed wasn't very comfortable and the housekeeping/guest services staff were non-responsive.

4/10

Poor

09 Jun 2026

Bethany

Property is outdated, digital keys didn’t work so had to stand in line for a line time tot check-in, loud and terrible bedding and pillows.

Partner

4/10

Poor

08 Jun 2026

Brandi

Unfortunately, my stay at the DoubleTree was negatively impacted by a troubling experience with the hotel shuttle service and the lack of follow-up afterward.

During the shuttle ride, the driver became involved in a verbal altercation with a passenger for no apparent reason. The interaction was aggressive and uncomfortable, creating an unsettling environment for everyone on board. Several passengers appeared shocked by the driver's behavior, and it left me feeling unsafe.

The driver's handling of luggage was also concerning. Bags were thrown rather than carefully loaded and unloaded, and luggage was falling and shifting, nearly hitting me. The driver was unwilling to assist passengers with their bags, which only added to the frustration.

After the incident, I filed a complaint with the hotel because I felt the behavior was unprofessional and raised legitimate safety concerns. However, I felt my concerns were dismissed. I was simply told that the matter had been forwarded to Human Resources, and I never received any meaningful follow-up or indication that the issue was being taken seriously.

While the hotel itself may have positive qualities, this experience significantly affected my impression of the property. Customer safety and respectful treatment should be priorities, and I was disappointed by both the incident and the hotel's response.

Self

6/10

Pleasant

08 Jun 2026

Diane

Waited 1 hr. for a shuttle ride.
9:15 to 10:15 PM, 6-7-2026.
We initially waited 30 minutes for the 1st shuttle, that did not pull up to the designated waiting area (2G), instead he stopped 150 feet short of the waiting area, and only the people that weren’t in the waiting area, or happened to notice the shuttle, were able to board. When the people that were actually in the waiting area realized that the shuttle was down the street from us, it was already full at that point, and it departed without stopping at the waiting area.
Hotel said that they would send out a backup shuttle. They did not.
The next shuttle came 30 minutes later, and the driver wanted me to load my own luggage behind the van.
When we arrived at the hotel, I spoke to the front desk guy and he was of no assistance. He claimed the driver told them he pulled up to the designated area, so he decided to support their driver, who flat out lied, if he indeed told them that. Additionally, no explanation was given as to why the backup van did not come.
The young lady at the front desk butted in confrontational and said, that the van could have had other vans in front of him and couldn’t get to the waiting area. There weren’t any vans in the waiting area, and even if it had been, all he had to do was wait until any other van pulled away.
She also had the audacity to say, the shuttle is a courtesy, never mind the fact that I paid for a hotel room stay and six nights parking specifically for the shuttle.

Friends

10/10

Exceptional

06 Jun 2026

christopher

Quiet and nice. Great for business travel

Self

6/10

Pleasant

06 Jun 2026

Gary

Charging for parking is ridiculous. The coffee maker in the room didn’t work. The bathroom door violates all rules of privacy and there is no exhaust fan in the bathroom. Breakfast costs $27.00 which is insane.

Partner

4/10

Poor

05 Jun 2026

Casey

Parking situation is horrible. They tell you parking is $15 a night but it’s actually $16.50 a night. And there are no parking spaces. And there is nowhere to temporarily park while you check into your room. So you have to carry your bags super far from the parking lot if you can actually find a spot. If you’re taking the shuttle from the airport, then yes stay at this hotel. But if you have to use the parking lot, do not use this hotel! You pay for parking and the parking is awful. The parking lot is not even well kept at all. Trash everywhere. Thorny bushes protruding into the parking spots. Not a great experience at all.

10/10

Exceptional

04 Jun 2026

Eleanor

Great place to park and stay the night before an early flight out of Dulles.

10/10

Exceptional

01 Jun 2026

Mohammad

Enjoyed the stay. Staffs were very helpful

Partner

8/10

Excellent

01 Jun 2026

Justin

Great hotel. Beautiful property. Friendly staff. I just wish the beds were more comfortable and the halls were quieter. Didn't sleep very well for our one night stay...

Partner

8/10

Excellent

31 May 2026

Banti

Hotel was clean with friendly staff. Parking situation is tough with no available spots and having to pay for overnight parking

10/10

Exceptional

30 May 2026

Ebtehal

Great

10/10

Exceptional

29 May 2026

Lisa

Great hotel would stay there again. Staff was good beautiful hotel.

Family_with_children

2/10

Poor

26 May 2026

Manpreet

A very old property. When we arrived to our room the toilet was soiled. We had to immediately change rooms.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Claudia

Decent hotel. The rooms are clean, but dated. The hotel needs a refresh. The parking situation is not the best as you have to walk a distance from the hotel entrance and it’s $15 a day. Next time I am in town, I will likely stay at another property.

Self

10/10

Exceptional

25 May 2026

Nannette

Good place to stay. Clean room and comfy beds. Good value for the money.

2/10

Poor

24 May 2026

Alexia

Nada

6/10

Pleasant

24 May 2026

Maduakonam Uzodinma

Poor cell reception in rooms, refrigerator did not work, poor electrical lighting (well more like outdated), ac works but also needs to be updated.

Hotel is good but it definitely needs to update it electric, and hvac system.

Also was shocked to learn parking was not covered and was an added cost.

Self

8/10

Excellent

23 May 2026

Susannah

Big hotel. Big room. Nice TV. Nice big bathroom. Great shower. Lighting could be a bit brighter in bathroom. Hotel is older but perfectly nice. I would stay here again if in town.

Self

6/10

Pleasant

22 May 2026

Fred

As an hotel close to IAD, it works, but the current climate of dynamic pricing (aka price gouging) made a $169 a night value a $411 night stay a complete ripoff. As a 30 year member of Hilton Honors, I have to wonder if it's time to change to a different brand.

4/10

Poor

21 May 2026

Johana

The room has a horrible smell. N

Self

10/10

Exceptional

18 May 2026

Heiser

The room was very nice and the perdonal is very nice

Partner

10/10

Exceptional

18 May 2026

Steven

location.

Family

6/10

Pleasant

17 May 2026

Naman

It’s was okay for a one night stay.

Partner

8/10

Excellent

17 May 2026

Dawson

I

8/10

Excellent

16 May 2026

Bahram

It wasn’t free breakfast witch was listed as a free breakfast, parking lot was a fee for it , I am room wasn’t clean and all the faucets were broken, motel 6 looks much better , disappointed

Self

8/10

Excellent

16 May 2026

Betlhem

Yes

10/10

Exceptional

13 May 2026

Robert

Excellent hotel environment. Parking is an additional fee paid via a 3rd party app…less than $25/night. Conveniently located, good restaurant on site, airport shuttles, etc so still a solid value. Booked via Hotels.com

Partner

4/10

Poor

13 May 2026

Nick

I was there for one night. I got there late and went to bed as I had a flight. When I woke up in the morning to take a shower the shower did not work at all. The handle was completely busted. I had to leave to catch my flight so couldn’t shower or wait to get it fixed. I was told to sign up for Hilton honors and they’d give me a credit. So turned into a marketing ploy rather then help or any credit or refund. A hotel room has two jobs… sleep and shower.

10/10

Exceptional

12 May 2026

CHARLES A

This hotel is excellent. Very convenient location to the airport, a 10 minute ride. The buffet breakfast was hearty and offered a multitude of items. The bar has great food for dinner. The room was huge and very clean. Free shuttle bus which was also perfect to grab the Silver Line train from the airport. Best was the warm cookie upon check-in.

Self

10/10

Exceptional

11 May 2026

Maxwell

Great place to stay

Self

4/10

Poor

11 May 2026

Zoria

not a great stay

Self

2/10

Poor

11 May 2026

Jennifer

Bathroom had dried up toothpaste, sheets had black hairs and curtains had blood on them. Very disappointing and really gross, expected more from Doubletree. You also have to pay $16.50 for overnight parking was we were not aware of until we had checked in.

Family

10/10

Exceptional

11 May 2026

Bonnie Price

Convenient, comfortable place (with eating possibilities open morning to late evening) to catch a night of sleep before taking a flight from Dulles. Good shuttle service to and from airport.

Self

8/10

Excellent

11 May 2026

Melissa

It baffles me that you have to pay to park for a hotel stay that you've purchase a room for. Of course you'll have transportation but be charged 15$ a day to park in the parking lot on the ground. This was not included in the information before booking. Plus a $50 fee for property damage was a little shocking. No option to get around either of these situations.

Partner

8/10

Excellent

10 May 2026

Richard

Todo bien

Partner

6/10

Pleasant

09 May 2026

Warren

Room originally assigned smelled like smoke. Was reassigned room not as nice

Self

10/10

Exceptional

08 May 2026

Chris

Parking was good and we felt safe walking from the car to lobby, although we were disappointed that we had to pay for it. The room was very nice, roomy and clean. The shower was a nice surprise - very strong shower head. Staff at front lobby were great. Very nice and helpful.

Partner

10/10

Exceptional

08 May 2026

Marisela

Close to airport. Free shuttle.

Self

10/10

Exceptional

06 May 2026

Lundes

Two-night solo stay for while working in the area. Will stay again!