DoubleTree by Hilton Washington Dulles Airport

10/10

Exceptional

09 Mar 2026

DENNIS

Clean room.

Partner

8/10

Excellent

09 Mar 2026

William

Airport shuttle was great

Family

8/10

Excellent

08 Mar 2026

Marcia

Hotel is a little older so amenities limited otherwise it was a 5 star stay

Partner

10/10

Exceptional

03 Mar 2026

William

Airport shuttle was easy to find. The driver was very friendly and courteous.

Family

10/10

Exceptional

28 Feb 2026

Jeremy

Every aspect of the stay was a positive experience.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Jennifer

Everything was great! We had to book this hotel last minute due to flight cancellations-our family was very thankful to be able to find such a close place (to IAD airport) to stay! It was also great to have a free shuttle to/from airport. The rooms were clean and quiet and had toiletries. Perfect for stranded travelers (or anytime)!

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

Marlene

Room was good and clean however i booked the room based on free shuttle from airport. The shuttle never came and i kept calling the hotel and kept being told it's on its way. After an hour and half wait we were told oh the shuttle was canceled. We had to take an Uber meaning additional expense i was not planning for. We asked if they would reimburse us byt were told the GM said no uber refunds. Had it stated no shuttle i works have booked another hotel as their shuttles were driving by us fine.

10/10

Exceptional

16 Feb 2026

Garmeze

****

10/10

Exceptional

11 Feb 2026

Ann Marie

Exceptional hotel

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Lilian

Better curtains that actually block the sun, better TVs, more bathroom products like face wash, cleaner bed sheets, adding soundproof doors.

Partner

10/10

Exceptional

07 Feb 2026

Michael

Room was clean, parking lot was a lot of snow

4/10

Poor

31 Jan 2026

Stephanie

Very outdated hotel and rooms. Looked like nothing has been changed since the early 90’s. You have to pay to self park ($11+ per day). And the hotel staff would not even help this older woman dig her car out of 3+ feet of snow and ice. They just gave her a shovel. We would probably not stay again.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Mark

.

Leisure Family

8/10

Excellent

26 Jan 2026

Joseph

The room and staff were really nice, I do wish the rooms had a microwave, had to eat the food I brought with me cold, and I think they could have done a more organized job of cleaning the parking lot of snow

Business Self

2/10

Poor

25 Jan 2026

Filip

Prior to booking their website showed airport shuttle was included in the price. After waiting for almost an hour for the shuttle they told us they weren’t coming and we had to pay 60 dollars for other transportation, meanwhile every other hotel in the area was running their shuttles.

10/10

Exceptional

20 Jan 2026

Mark

K

2/10

Poor

15 Jan 2026

Abdullah

Bad

10/10

Exceptional

11 Jan 2026

Reece

Good stuff

Business Self

6/10

Pleasant

10 Jan 2026

Kimberly

We usually stay at this hotel. This year we had to pay to park, not a big deal but was surprised by this. The room was nice, but it was so dry that I had several nose bleeds when I woke up. Maybe the filter needed changed. ( First world problems.) Staff was friendly and the restaurant was good as usual.

Leisure Family

10/10

Exceptional

27 Dec 2025

Neal

Great

6/10

Pleasant

24 Dec 2025

Mark

Room are worn and need updating

4/10

Poor

23 Dec 2025

Emmanuel

The room was stuffy and got me sick for about 4 days after being asthmatic.

10/10

Exceptional

22 Dec 2025

michele

Room was very nice and quiet. The shuttle and long term parking was so convenient!! Would definately stay again

Leisure Self

2/10

Poor

21 Dec 2025

Chrishawn

The check-in process was unnecessarily confusing I received an email stating that it would be contact list after registering for a digital key through the app. I never received a digital key. It took over 45 minutes for me to even access the room the signs for the lobby in the parking lot are not well lit. I ended up going through a side door, having to walk all the way around to the lobby and then back to my taxi to grab my bags. I received a follow up email telling me that I could bypass the front desk and go directly to my room when doing so I opened up the app to let me know that the key was not available then I had to go back to the front desk carrying all this luggage there’s no bellhop or valet service to help with the bags then I get to the front desk to rectify the key situation to stand there with three people behind the desk and no one acknowledged or helped me until I had to ask for help while 1 person was working with a difficult customer the night auditor was present and maybe his job is not to assist guest, but they could have directed one of the other associates to help me as the other person was dealing with the more difficult situation. It’s very poor customer service after staying at Hilton Diagonal Mar which was a 10, it led me to book at this hotel I was very disappointed. I only was staying for a layover, which was about six hours and of the hours was spent trying to access my room. It’s very unacceptable. As a Hilton Honors member I expect more.

Business_and_leisure Self

2/10

Poor

20 Dec 2025

Fatima

Breakfast was very basic and underwhelming. It was buffet only, with no menu or made-to-order options, and nothing stood out as fresh or memorable. Once breakfast ended at 10 a.m., there was no access to coffee, tea, or snacks anywhere in the hotel until after 4 p.m., which is especially inconvenient given there is nothing within walking distance. Overall, not what I expect from a Hilton-branded hotel.

Self

8/10

Excellent

19 Dec 2025

Robert

Nice room. Pretty good food. Is have liked to know about the $10/night parking fee ahead of time.

Partner

10/10

Exceptional

15 Dec 2025

GRACIE

Awesome

Leisure Self

10/10

Exceptional

14 Dec 2025

John

At check-in, it would have been nice if the staff had told me there was underground parking. A snow storm was expected and plenty of guests ended up scraping ice and snow off their cars in the morning. I happen to spot the entrance to the garage and took advantage

6/10

Pleasant

14 Dec 2025

mansorah

The bathroom in the room was in bad condition the toilet overflow didn’t stop until we called the engineering department

Leisure Partner

2/10

Poor

07 Dec 2025

John

Terrible location. Zero restaurants or food around besides the ones that are at the hotel and are closed in overpriced with bad quality.

Business_and_leisure Self

2/10

Poor

06 Dec 2025

Amelia

Clean room good food and bar.

Would have loved a working tv

10/10

Exceptional

06 Dec 2025

Patrick

Airport shuttle was exactly as advertised, ran on time, from 4 am till 12 midnight at fifteen-minute and 45-minute intervals on the hour. The hotel was a great bargain!

Leisure Family

10/10

Exceptional

03 Dec 2025

April

Easy breezy checkin. Beautiful decor. Friendly staff

6/10

Pleasant

02 Dec 2025

Tina

Heat didn’t work well

Leisure Family

10/10

Exceptional

01 Dec 2025

Raymond

Excellent

Business

10/10

Exceptional

30 Nov 2025

Cheri

Zz

10/10

Exceptional

24 Nov 2025

Todd

Yes

8/10

Excellent

23 Nov 2025

Theresa

We had to wait a short time for the room , but we arrived at about 2:30pm, so, that was fine. All went well. Nice hotel

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Jagadish

Good Customer Service

6/10

Pleasant

14 Nov 2025

Matthew

Room needs updated and is not up to Hilton standards. Outdated carpet, uncomfortable mattress, shower faucet not functioning properly, old style toilet and tub.

Business

2/10

Poor

11 Nov 2025

William

Felt like a motel 6. Run down everywhere. Room smelled like smoke every time the hvac came on. Uncomfortable bed. Wall paper pealing all throughout the hotel. Leaking windows. Staff tried entering room at 8:30-9 every morning even with the DND tag on the door.

Business Self

10/10

Exceptional

09 Nov 2025

David

The the hotel was very good. I would have liked shuttle information more prominently displayed in the Expedia app.

Business Self

10/10

Exceptional

06 Nov 2025

Robert S

Very comfy and convenient hotel

Business

10/10

Exceptional

05 Nov 2025

Dolores

Everything was great

Leisure Family

2/10

Poor

02 Nov 2025

Jianxun

Stayed this place 6 nights from Oct. 16th to Oct. 22nd. Listed below are few things that should not happened for 4 stars hotel, specially #2,3
1, Yellow shower water on 19th (took few pictures). I reported to front desk. 45 minutes late, a tech person came. tried a few things, and could not figure out the reason. (when I checked out on 22nd, I asked the front desk again. One lady said the boiler had some issues that day...)
2, On 20th, I saw two yellow and dirty face towels. (did not report).
3, On 21st, my room was not cleaned. (I left the room at 7 am and came back at noon. had 1 and half hour break at room. left @1:30, and back around 7pm).

Two days after checking out, I noticed that they charged me $300 for parking, then I called Hilton to find the reason. A man immediately told me that I would be refunded on Monday WITHOUT asking my name, when stayed... then I told him that I wanted to talk with manager. The manager is nice, and she said the SYSTEM had an issue. SYSTEM issue!! that is a good answer. I just ask a simple question: If i did not notice, or did not call you, do you refund me?

Business Self

8/10

Excellent

01 Nov 2025

Susan Patricia

The room was good ! The majority of the staff were helpful and friendly; I. The breakfast area and in the restaurant.

10/10

Exceptional

22 Oct 2025

Lisa

When we arrived, the attendant saw we were in our wedding dress and suit, and he upgraded our room, complimentary. The room was beautiful. Everything was lovely! I’d definitely recommend this location to guests coming in from out of town.

Leisure Partner

4/10

Poor

22 Oct 2025

Carol

Low water pressure. Hardly any hot water. Property looks like it’s due for a renovation.

Leisure Family

10/10

Exceptional

19 Oct 2025

Andrew

Nice

Business

10/10

Exceptional

12 Oct 2025

Deyonia

I didn't like you have to pay for parking.

Leisure Family

6/10

Pleasant

09 Oct 2025

Eileen

Dear barbara this hotel is so big I wish that I had had a motorized scooter

10/10

Exceptional

08 Oct 2025

Guobang

Clean room

Business_and_leisure Self

2/10

Poor

05 Oct 2025

Sabri

I have never been treated with such disrespect in all my years of traveling. The front desk staff were absolutely awful — they yelled at me, an elderly man, and made me wait in front of my room with a faulty key on purpose. They even refused to let other staff help me with my luggage.

I explained that I had just arrived from a very long flight and was extremely tired, but they showed no care or professionalism. When I asked to speak to a manager, they kept insisting they were the manager, which was clearly untrue.

I travel frequently and have stayed at many hotels around the world, but I have never encountered such rude and unprofessional behavior. This experience was deeply disappointing and unacceptable.

Business_and_leisure Self

6/10

Pleasant

05 Oct 2025

Paul

Room was nice size. Large roomy. However the bathroom. Bathroom picture broken on wall. Wall paper peeling in corner. Water on floor after shower.
Parking horrible. Had to pay. Other hotels in are do not charge for parking. Have to walk a distance to car. Room was very noisy . Could hear person next door on cell phone talking. Hotel lobby beautiful. Restraunts food and location wonderful. Breakfast buffet nice but yes not free.

Business

10/10

Exceptional

03 Oct 2025

Sarah

Love it

10/10

Exceptional

02 Oct 2025

Gary

Quiet, clean, pleasant. David at the front desk, Odette in the restaurant were especially nice. Very glad to have a bar and restaurant on-site after long flight from Germany. Shuttle was user-friendly and timely. Would definitely stay again.

Leisure Partner

10/10

Exceptional

30 Sep 2025

David

Easy

4/10

Poor

30 Sep 2025

Andrea

It was cold in my room and I was freezing until I went down to the reception and the heating was repaired.

I didn’t think I would have to pay extra fees for watching a video and inaddition to that the choices of movies was extremely limited.

The breakfast was not good. Only the coffee was okay and the orange juice. I left hungry and it wasn’t the quality of a tasty continental breakfast.
Plus it is usually included in the price ( especially in these high price hotels) of the room bill.
Lessons learned: Not the Hilton again! Sorry

Leisure

10/10

Exceptional

28 Sep 2025

Richard

Clean rooms and quiet for a large hotel. Less than 10 min to Dulles.

Leisure Family

6/10

Pleasant

25 Sep 2025

Rachel

The hotel is very dated and has a musty smell. However, the bed and pillows were very comfy, the shower was good and it was very convenient

Business

2/10

Poor

25 Sep 2025

Lan

Room is very clean but very very outdated and it seems like it’s falling apart. The shower temperature keeps changing….the room is still over 200 and with this quality, quite disappointing

Self

8/10

Excellent

22 Sep 2025

Mary

I just don't see free coffee. Some staff are good, while others are okay. But it was crowded, and parking was full.

10/10

Exceptional

21 Sep 2025

Lauren

Everything about the hotel was great

Leisure Partner

8/10

Excellent

17 Sep 2025

Meenakshi

Proximity to the airport

Leisure Friends

10/10

Exceptional

13 Sep 2025

Staccato

Alll went well

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Art

Nice place. Changed my room when I complained about noise in next room.

4/10

Poor

04 Sep 2025

Andres

There was dirt all over our room and not to mention underneath the beds. The shower handle was broken and it was difficult to manage it and it lacked sufficient pressure. The breakfast was not worth it. You had two options, buffet or order by the menu. The first morning, we did the buffet, everything had a cardboard tast and it tasted old. We tried everything and nothing was satisfactory (scrambled eggs, sausage patties, bacon, croissants, & danishes). The second morning, we wanted to see what they had in the menu and everything was priced doubled. We decided to just get coffee, bagel toast, and some fruit. We were totally dissapointed of the property.

Business Family

6/10

Pleasant

01 Sep 2025

Azraa

Room will do but I won’t stay here again

The hotel is nice and big. However, service is lacking. Is a little lazy a young lady of Polynesian/Samoan descent asked me if I already had the digital key. I stated that I wanted a physical key. She handed me the key. Didn’t tell me about the amenities, my benefits, where the restaurant for breakfast was, what time breakfast stated and ended. LITERALLY NOTHING! So of course when I got to breakfast …I thought I had a complimentary breakfast through my diamond status (some provide it some don’t) the waitress Maria and waiter Tabio were incredibly rude …won’t stay here again

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Jaleesa

The hotel is very convenient to where I needed to go. No issues.

Leisure Self

10/10

Exceptional

26 Aug 2025

monica

Good

10/10

Exceptional

24 Aug 2025

Alexis

Great place to stay. Had 2 children with us. It was safe, clean, & restaurant had good options.

Leisure Family_with_children

8/10

Excellent

21 Aug 2025

Thomas

All was good but the water was not hot for showering, just slightly warm.

Leisure Family

10/10

Exceptional

19 Aug 2025

Mollie

Easy transportation to and from airport with hotel shuttle. Restaurant and bar on site that is open late with great service. All staff friendly and helpful. The room was clean and the Bed was comfortable but the hotel is a little dated. Overall good experience.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Roziena

The eggs in the breakfast buffet were rancid and I still have diarrhea from consuming it two days later. The comforter between the bed sheets were a brown color.
The folks driving the shuttle buses from IAD to the hotel are rude and constantly arguing with each other. My credit card was repeatedly charged for the hotel room even though I pre-paid through Expedia. Had I not been checking my statement carefully, I would have overpaid by $300+. Next time, I'll go to the Marriott instead.

Business Self

4/10

Poor

18 Aug 2025

Richard

Room not clean, nightstand heavy coat of dust
Tv not working

Leisure Self

10/10

Exceptional

17 Aug 2025

Jaffer Sharief

Good place to stay and the are so friendly and helpful

10/10

Exceptional

17 Aug 2025

sherman

I loved the entrance. I enjoyed the view of the pond while dining. The hotel was clean and quite and I absolutely enjoyed this. The upscale atmosphere, politness and hands on assitance from.parking to dinning was amazing! I will be back next month🙂

6/10

Pleasant

17 Aug 2025

Sílvia

It was overall good!

10/10

Exceptional

16 Aug 2025

Angela

This property was perfect for ana airport proximity and parking pount of view. We had to pay less for parking here than all of the other options near the airport.

Leisure Family

10/10

Exceptional

14 Aug 2025

Rembert

Nice!!!

2/10

Poor

11 Aug 2025

wasima

This the worst hilton I’ve ever stayed. We were there for wedding. Lots of people came from Boston. Since the reception was in the same hotel all of us stayed there.
There was no microwave and Fridge in the room. I was told that they do not have those in any of the room. Some of my friends got fridges in the room. I told the front desk that I have insulin and i need a fredge. Her response was “we can keep in here in the office”.
My question is if others can get the fridge why couldn’t I have it since she knew I need it. Front desk people were very rude.
The bathroom sink was broken. There was water lick on the sink. Both if the beds were very small. It was a twin bed. Not a full size or queen size.
Overall our experience was very bad. I would not recommend anyone unless things change.

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Thoya

No pool, no spa., but in the description it states it has it, but not available at all… nothing to do besides sleep and go somewhere else even the food is bad…I booked my room basically off of the description and it was wrong.. misleading

10/10

Exceptional

03 Aug 2025

Nancy

comfort

6/10

Pleasant

01 Aug 2025

MARK

The rooms were dated. I got an upgraded Jr. King Suite which I hope is an upgraded room but it is not. Decor is clearly outdated. They still had a bathtub and shower curtain.

4/10

Poor

25 Jul 2025

Sahin

I stayed in this property more than 10 times. First time I had asked for favor related with parking fee which was totally new for me! However, the guy helping! me was rude and belittled by saying ''only $10''. It was only $10 for Hilton too but they preferred me to have a bad experience.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Kidus

10/10

Exceptional

22 Jul 2025

ReGina

Safe

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

ReGina

It was excellent.... just had one hiccup. The floor was not swept in my bathroom and in one of my other rooms where my adult children stayed one of their bathrooms wasn't cleaned properly; the tub, but overall, this was a great place for family. . Very nice property.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Rashid

Nice hotel close to IAD Airport,

Leisure Family

10/10

Exceptional

20 Jul 2025

Barbara

I appreciated the free shuttle to the airport.

Business_and_leisure Self

10/10

Exceptional

18 Jul 2025

Natalia

Good hotel overall.

Leisure Self

10/10

Exceptional

18 Jul 2025

Radhika

Very nice staff and well maintained

Leisure Family

8/10

Excellent

16 Jul 2025

Royal

Quick checkin. Clean room and comfy bed.

Leisure Self

8/10

Excellent

16 Jul 2025

Anna Maria

It would be helpful upon check in that guests be oriented to the hotel and the services that are offered, verbally. They would feel a better sense that they are welcomed!

Leisure

2/10

Poor

15 Jul 2025

Rogerio

The hotel needs an upgrade in all areas.

8/10

Excellent

14 Jul 2025

Leslie

Nice Property!

Leisure Family

10/10

Exceptional

14 Jul 2025

Kurian

Stayed for a night for an early am flight out of Dulles. It was a great spot to stay.

6/10

Pleasant

13 Jul 2025

George

Rooms could use some love. But TV size was great & enjoyed the breakfast! Staff was always very helpful.

10/10

Exceptional

06 Jul 2025

Karen

Stayed here after dropping my kids off at Dulles. Very convenient shuttle and friendly staff, especially at the bar!

Leisure Friends

8/10

Excellent

05 Jul 2025

Caroline

Liked the convenience of being close to Dulles. Clean room but the side elevators and lobby were not cleaned while we were there. Someone spilled something in the elevator and it remained there for more than a day.

Leisure Family