Name: Comfort Suites Dulles Airport
Address: 13980 Metrotech Dr., Chantilly, 20151, US

4/10

Poor

10 Jul 2026

America D

The have construction inside the building and they didn’t have any lobby area, some towels were dirty

Friends

6/10

Pleasant

09 Jul 2026

Hannah

Room was very clean. Bathroom door didn't shut. Renovations under progress and it looks like it will be nice when done. Staff were friendly. Breakfast was simple, had some hot and cold items with blah coffee.
My main issue was that I booked this so that my family could stay and my husband could take the airport shuttle at 3am. Unfortunately the shuttle is not available at night. I had to get my 1, 3, and 5 year old up for an airport run at 3am and come back and put them to bed again. I was disappointed about that since I had specifically booked this for the free airport shuttle. The check in lady said the website is clear about shuttle timings but blamed third parties for not conveying the same information. Another minor issue is that I had chosen \"pay on arrival\" but my card had already been charged when I got there.

Family_with_children

2/10

Poor

04 Jul 2026

Zhannata

Avoid this location. This is one of the most noisiest hotels you will stay in with no peace and quiet. The bathroom towels were dirty and the WiFi was super slow.

Self

4/10

Poor

04 Jul 2026

Timothy

Entire property is under construction for remodeling, may be nicer once done but wouldve stayed somewhere else if that info was available before booking. Staff were nice though

Self

10/10

Exceptional

21 Jun 2026

Kathleen

The staff were exceptionally helpful and my room was immaculate.

Self

10/10

Exceptional

14 Jun 2026

Sergio

Good

Family

10/10

Exceptional

09 Jun 2026

Robert

I would go back again!!!!

Self

6/10

Pleasant

04 Jun 2026

Ma Cleo

Upon arrival. There is mo complimentary water. The receptionist said the complimentary water and slipper are for those regular customers only. I can’t imagine how they will attract a new client….

10/10

Exceptional

04 Jun 2026

Ian

Great stay

Partner

4/10

Poor

27 May 2026

KARI

Hotel is in poor condition. They say it's under renovation but it was hard to see improvements.

Sheets smelled mildew!

8/10

Excellent

25 May 2026

Starla

The staff was great!

Family

8/10

Excellent

24 May 2026

Travis

Nice room. And the young lady at the check-in was very helpful and pleasant. Shuttle to the airport is a huge plus and the offering of extended parking is cheaper at the hotel and you don’t have to worry about paying for parking at the airport. Lots to eat around the location as well.

Partner

2/10

Poor

21 May 2026

Jason

Currently under renovations so the place is a mess. Staff seemed clueless, bed spreads were dirty, and every floor smelled of weed.

Pet

2/10

Poor

15 May 2026

Yassine

The only good things in this hotel are the staff (very professional) and the mattresses.

Family_with_children

10/10

Exceptional

09 May 2026

licelotte

Everything was perfect good hotel

10/10

Exceptional

03 May 2026

Rishi

Breakfast Menu was Ok and was very Satisfied with Shops Around the Property.

Family

4/10

Poor

28 Apr 2026

Jose

The hotel was under construction during my stay, and there was noticeable construction noise.
The hallways had a very strong, unpleasant smell—almost rotten or chemical-like. Thankfully, it wasn’t noticeable inside the room.
I tried to be understanding, but the condition of the towels was unacceptable. The first towel I picked up had a large hole (about 4 inches) with worn, see-through fabric. The second had a visible yellow stain.

The staff was super, super friendly!
The breakfast was descent

I’ve stayed at both 5-star hotels and budget places like Motel 6, and I’ve never experienced anything like this. I don’t expect luxury from an airport hotel, but for $170 a night, it simply wasn’t worth the price.

10/10

Exceptional

27 Apr 2026

Ryan

The staff was incredibly helpful. Especially Tony the shuttle driver

Self

4/10

Poor

14 Apr 2026

Tami

Room was fairly clean. Beds were comfortable.But it looks like they are under new management so there’s a lot of renovations going on.
My kids were really sad to not have a pool even though it’s listed on the amenities. It was the reason why we got this place to begin with.
Breakfast was good, but it was not very clean. Looks like there’s nobody there on staff to clean up the counters.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Randi

Breakfast was meh, eggs were good, the sausage and potato's were terrible. the rest was good. Beds need updated, was closer to sleeping on a 3 inch pad on the floor. Room's were meh. The \"suite\" i had wasn't worth it. Lots of good food around though. Staff was friendly.

6/10

Pleasant

19 Mar 2026

Dino

Seemed like they were renovating but the room was a little rough around the edges. Our room was sparsely furnished with damaged/dated furniture and finishings, and a couch/sofa bed that was unusable.

Family_with_children

10/10

Exceptional

04 Mar 2026

Paul

It was a great hotel room

6/10

Pleasant

02 Mar 2026

Brian

Nice location near many food options. Staff was nice and check in was easy. Good breakfast options. Didn’t get to use shuttle since I arrived too late and left too early. A few things to improve. No toilet paper in the room when I checked in or toilet paper holder. Outlets that power coffee maker, microwave and fridge non functional. Had to move those items to bathroom or other areas to use. TV remote didn’t work, maybe dead battery.
Be advised that the floors are not carpeted in room and sound carries from next door. We have a shared door that could be opened if you had 2 groups together but since I did not, there was way too much noise that carried over to my room especially late at night(midnight) while trying to sleep

Self

10/10

Exceptional

16 Feb 2026

Sajjad

Good

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Jeffrey M

Courteous and attentive sraff wheni had an issue with the tv.

Business Self

8/10

Excellent

03 Feb 2026

Lee

We only stayed one night leaving early, so proximity to the airport was the main point. Room seemed fine overall. No complaints.

Partner

2/10

Poor

31 Jan 2026

Mustapha

Was very disappointed, couldn’t sleep the first 2 nights of noise on the hallway and people arguing and cursing around 12 midnight. Bathroom shower was rust and insects crawling in the bathroom

Business_and_leisure Self

6/10

Pleasant

15 Jan 2026

Weon Mook

Everything is ok except smell and cleaness.

Business Self

8/10

Excellent

05 Jan 2026

Rita

Nice hotel, convenient location. Undergoing renovations.

Leisure Self

4/10

Poor

18 Dec 2025

Dominick

Hotel was on the renovation. The breakfast was terrible. I was just expecting a lot more. I got less.

Business

10/10

Exceptional

16 Dec 2025

Haiqin

👍

Leisure

8/10

Excellent

15 Dec 2025

Vinette

We should be informed at check in that we should room cleaning. When you come back and see a dirt room, its not pleasant

Business Family

8/10

Excellent

14 Nov 2025

Robert

Quiet area

Leisure Family

2/10

Poor

11 Nov 2025

Dipu

Room looks very old. I booked three rooms and they gave me rooms on three different floors for same family members.

Business_and_leisure Family_with_children

8/10

Excellent

11 Nov 2025

Jayne

The room was clean and comfortable if a bit outdated. Staff was great, breakfast was horrible.

Business

10/10

Exceptional

16 Oct 2025

Alfred

Clean room-staff professional

Business

6/10

Pleasant

08 Oct 2025

Viviana

I appreciate the breakfast options, and the proximity to the airport, the only suggestions I would make would be to please upgrade your carpets (the first one I was booked into was wet and smelt moldy near the AC unit). The concierge did change me to a better room (thank you). The second suggestion I would make is to have shuttle to IAD be 24 hours a day. I booked the hotel specifically due to the airport shuttle service, only to find out it was only 9am-9pm (my flight was at 7am and I had to get an Uber to the airport). Update your carpets and shuttle services, please. Thank you.

Business Self

6/10

Pleasant

02 Oct 2025

RAY

The hotel is currently undergoing major renovations, starting with the parking lot. Management mentioned that interior work will begin once the outside is complete. While the improvements are much needed, guests should be made more aware of the ongoing construction since it does impact the overall experience. That said, I believe once the renovations are finished, this hotel has the potential to be a great place to stay again.

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2025

Tracey

Clean! Friendly, helpful staff

Business

6/10

Pleasant

22 Sep 2025

yodit

I

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Tedla

the surrounding area is not dafe for my car

Business Self

6/10

Pleasant

29 Aug 2025

Vicki

Staff were very nice

Leisure Family

10/10

Exceptional

26 Aug 2025

Julie

Overall it was a good weekend stay, and well rested.

Friends_and_family Family

2/10

Poor

18 Aug 2025

Shafiullah

We stayed at the Comfort suite for 8 days and the condition of the hotel was horrible. There was so much mold everywhere not clean and had lots of bed bugs. My family displaced due to house fire and the front desk advised to trash all of your belongings. We did not receive any compensation for the pain and suffering and on top they charged us for additional night……this place is not clean and the staff is extremely rude and unfriendly…… !!!

6/10

Pleasant

11 Aug 2025

Ryan

The room in particular was beat up, needed paint and refurbishment, the carpet was disgusting I had to wear my flip flops the whole time. It was obviously cleaned by the staff but there's only so much that can do if the management doesn't replace what's needed. Everyone who worked there was nice.

Leisure Family

8/10

Excellent

10 Aug 2025

nurys

Hotel food was really bad

Leisure Family

6/10

Pleasant

09 Aug 2025

John

TV needed to be fixed. Room phone didn't work, and instructions to log into WIFI are completely obtuse. Place is in need of a big facelift. Parking lot looks like it was attacked with mortars.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Sambhu

Great staff, clean rooms

Business_and_leisure Family

6/10

Pleasant

04 Aug 2025

Sayyeda

Need updates to property

Self

2/10

Poor

03 Aug 2025

Kristen

My 11-year-old woke my husband up to tell him there was a \"spider\" next to his head at 11 PM. It wasn't a spider. It was a bed bug. We moved the pillows and found 4 more crawling around. We uncovered the sheets and pulled back the mattress and stopped counting at 13. We checked the other bed in the same fashion and found 15.
With a little bit of a fight, the front desk gave us a new room that did not have bed bugs.

With that said, the food at the breakfast buffet was delicious; however, they ran out of some items by the time we got there.

Leisure Family

6/10

Pleasant

22 Jul 2025

Abdelfattah

The hotel is in a good location, but the room smells like mold and the furniture is very old.

Leisure Family_with_children

4/10

Poor

20 Jul 2025

JOHN

i stayed there 4 nights , hotel serviced my room 1 time , asked for new towels several times before i can get a new set , no security box , no hygen kit, brkfst buffet nothing to write home about need improvement

Self

10/10

Exceptional

13 Jul 2025

Simone

Staff was willing to listen to what inconvience I had with thr shuttle bus driver who forced for tip

Business_and_leisure Self

10/10

Exceptional

06 Jul 2025

LInda

We had a wonderful surprise when we got there. We had been upgraded to a suite. It was delightful and much appreciated. Wonderful little bakery next door too. We would return.

Leisure Partner

2/10

Poor

06 Jul 2025

Elle

They dont do room cleaning you have to request. They opened the door while i was in the shower and i requested they come by later. They said no. Also i asked requested late checkout which was refused because im not a member of something. The WiFi was horrid. Makes you watch an ad to get the wifi and then it doesnt even work!!! Breakfast sucks. And they refused to bring stuff i needed to my room. I had to walk down everytime i needed a towel.

Leisure

6/10

Pleasant

29 Jun 2025

Hanna

Staffed very nice and friendly. The room is not clean.

8/10

Excellent

28 Jun 2025

PAUL

We arrived very late after flight delays, arriving at 3 AM. The staff manning the desk had saved a room for us, the very last room. Checkin was quick and efficient.
The room was very average, showing wear in the carpet and in the bathroom. TVs being replaced were stacked in the hall near the elevator. This hotel has a great location and is a reasonable value, but it is average, at best, in condition.

4/10

Poor

27 Jun 2025

Milko

Not Clean, AC broken in the hotels ... old and not well-maintained.

Business Self

10/10

Exceptional

26 Jun 2025

Jemilatu

Very good!

Leisure Family_with_children

2/10

Poor

24 Jun 2025

Verified traveler

Horrible hotel

This hotel is so bad. Starting with the smell of the entire hotel, and including stains on the linens and walls and holes in the curtains and walls. The first room they tried to put us in was open when we arrived and didn't even lock! The AC was ancient, loud,and didn't work well. The shower has no pressure. We couldn't sleep at all.

Partner

4/10

Poor

22 Jun 2025

Rafil

The room was not clean, the furniture was old, the wall paintings were full of scratches, the cleaning service was poor, and there was a lack of timely response. I will not select this hotel in the future.

Leisure Family_with_children

6/10

Pleasant

20 Jun 2025

Michael

Hotel was conveniently located near places to eat and shop. Pictures of hotel don’t reflect current condition. Great value for the price.

Friends_and_family Family

2/10

Poor

13 Jun 2025

David

I would never stay here again. Not clean, the room smelled so bad that I had to pull my T-shirt up over my nose while being in my room. The locks did not work well. There were definite druggies everywhere. It was a horrible experience and I am not one to complain. Don’t stay here!!

Self

10/10

Exceptional

12 Jun 2025

Paul

The people that stayed next door were quite noisy for some time, it happens

Leisure Self

4/10

Poor

07 Jun 2025

Justin

The room, had stains on the walls, ceiling/walls were peeling. Carpet needed to be washed or shampooed. The AC unit was not cold enough felt like the fan was on the whole time. I get to my room and I can’t use my phone or iPad. I pay a cell phone bill so I can use my phone. Yall gonna block cell phone signal to use your WiFi then to get some type on good connection. You have to pay for the better WiFi signal.. that’s why we pay the cell phone bill to have service when needed. Place is a dump.

Business Family

6/10

Pleasant

05 Jun 2025

Johnny

VA stay

the front desk representatives were very helpful and friendly. We had some issues with our room that they resolved. Hotel seems older than the photos on hotels.com.
Location was good and central close to shopping, food and a quick trip to Maryland.

Friends_and_family Family

6/10

Pleasant

31 May 2025

Andrea

The property wasn’t bad for the price & location. I guess they are doing some work. Only 1 of the elevators worked. The hotel had an old smell which irritated my lungs. The sofa in the room could have used some cleaning. The staff was nice. Our tv was on analog so we had to call someone & they came right up & fixed it. The bathroom floor was slippery. There was a lil sign on the toilet that said if you wanted a slip proof Matt to go down to the front desk. That’s something g that should be in every room. We managed with the floor towel. Overall it’s conveniently located. Breakfast was ok.

Leisure Family

10/10

Exceptional

28 May 2025

andy

Everything was good.
Breakfast could have been better.
Pool was under construction.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Nasim

It was great

4/10

Poor

27 May 2025

Dowon

Just one elevator worked, bathtub at room doesn't have drain plug, swimming pool doesn't operate.

Leisure Family

6/10

Pleasant

25 May 2025

Phyllis

It was ok. Very economic price.

Business_and_leisure Self

4/10

Poor

24 May 2025

Justin

Carpets were super dirty and coming up. Shower curtain rod was falling off. Other items were loose.

Business Self

2/10

Poor

21 May 2025

Michael

Hotel smells.

6/10

Pleasant

21 May 2025

Franklin

The place is OK, but needs a renewal. My room was good, but the air conditioning had problems.

Business Self

4/10

Poor

13 May 2025

Robert

This is a standard motel with some major drawbacks. The area is commercial industrial, with heavily traffic and minimal green space. The room was dingy in need of renewal. The worst part was the service - impersonal in the extreme. There was no conflict or rudeness, but I did try to call three times during business hours the day before and day of my arrival, and no one answered the phone. I witnessed while staying there the phone ringing and being ignored by the attendant. Again, no conflict or outright rudeness, but certainly not welcoming or helpful.

4/10

Poor

09 May 2025

Engin

Smells & dirty

Leisure Family_with_children

6/10

Pleasant

08 May 2025

Verified traveler

It'll do.

Weird smell throughout. Clean & comfortable bed. Microwave, fridge & coffee maker in room. Stains / marks on walls. Tub needs to be re-enameled or replaced. Elevator is very slow. It was cheapest in area, so kind of what I expected. I passed on the breakfast.

Business

8/10

Excellent

08 May 2025

Malyndia

My stay was good but its supposed to smoke free but you could smell weed. The staff was great service. Great location

Self

10/10

Exceptional

06 May 2025

George

The stay was great. The Ice machines did not work on floor three or floor two. That needs your attention. Machines are there but were not plugged in.

Business

10/10

Exceptional

04 May 2025

Verified traveler

April, 2025

The stay was great. The staff were very helpful and accommodating. The front desk lady( sorry I forgot the name), was very helpful and helped us switch rooms when we asked.
I greatly appreciate Maria Molina, she really takes care of her guest and communicate in a very nice way. Thank you for your care and making my stay comfortable.

Self

8/10

Excellent

25 Apr 2025

André Michael

Good hotel overall

Leisure Family

4/10

Poor

20 Apr 2025

Dana

This hotel is in dire need of an update. Room carpets were dingy, tub needed recalked and was very stained anf musty. Lobby was well kept, but the halls smelled like pot anf lysol.

Leisure Family

10/10

Exceptional

15 Apr 2025

raymond

The stay was amazing. I will be definitely stay there again.

Leisure Friends

6/10

Pleasant

15 Apr 2025

Brian

Room smelled

Room smelled like smoke!! We were able to change rooms however we had to move down to a smaller bed and had to sleep alone!!

Partner

4/10

Poor

08 Apr 2025

Jordan

Quite run down; no room cleaning service our entire stay. Ants in the room and the workout room smells like chlorine and pool chemicals. Seems like upkeep has not kept up with the age of the hotel. Needs a remodeling and more TLC to be a good hotel again!

Leisure Family

8/10

Excellent

06 Apr 2025

Luis

My flight from NY to Washington Dulles airport was 52 minutes but my shuttle bus took longer to pick me up that took 55 mins so i was very disappointed after i had to call the front desk 3 times asking where is this shuttle bus and all they would say 15 minutes away 3 times wow that it took longer then my flight explain that one to me SMH

Business_and_leisure Self

8/10

Excellent

30 Mar 2025

??

Good !!

Business Self

4/10

Poor

28 Mar 2025

Paula

Mold on ceiling!

Was greeted by a very friendly and welcoming front desk clerk however that wa the highlight. Hop into elevator an it old and dirty, hallways outdated and dirty carpets, step into room there is mold on the corners of the ceiling, the wood tables are chipping everywhere, the tv doesn't work properly changing channels sticks, the bath tub is stained so I can't bathe my baby in it. For the amount i paid I'm shocked. This is the worst hotel I have ever stayed in. DON'T COME HERE!

2/10

Poor

20 Mar 2025

Claris

Very dirty

The room smell bad, the toilet wasn't clean, there was urine on the toilet floor. They didn't give us wifi password.

Friends_and_family Friends

4/10

Poor

17 Mar 2025

Arsenior

Never going back

They did not even have our reservation. Had to book a brand new room that cost more then hotels.com promised. Even after that, the front desk person called the room around 12 at night demanding we bring our ID downstairs cause he gave us the wrong room. Tried to make us switch rooms but we refused and went back upstairs. Breakfast was mid ! Not many options

2/10

Poor

16 Mar 2025

Sadia

Please do not book this place. This hotel needs renovation. The bathroom is so rusty and stains everywhere. It smells bad. I will not recommend. Expedia was amazing and refunded me.

Leisure Family

6/10

Pleasant

16 Mar 2025

Hans

Facilities are just okay.

Covneniently located to restaurants and Dulles! Free hot breakfast was great.

Room - cracked tub, hole behind door and toilet wouldnt flush properly.

Self

10/10

Exceptional

05 Mar 2025

melissa

We issued with Tv for Monday morning and Tuesday morning completely off no service another
Thing bathtub very slippery when used body wash or soap. I almost fall down every I took shower.

8/10

Excellent

13 Feb 2025

Antwain

Nice hotel.

Leisure Self

2/10

Poor

26 Jan 2025

LONNIE

It snowed during several stays and the parking lot was never cleared or salted. It was hazardous and dangerous.

Business Self

2/10

Poor

24 Jan 2025

Kevin

Terrible

Cobwebs in light fixtures. Rusty and dirty bathroom. Bed very uncomfortable. No regular coffee available in Lobby or room. Only decaf.

Partner

10/10

Exceptional

22 Jan 2025

Jackie

Staff is excellent!

2/10

Poor

21 Jan 2025

Hazen

They advertise airport shuttle until midnight on expedia. When I get there at 11 and call for a shuttle, they tell me it only operates until 9. And, no refund.

4/10

Poor

18 Jan 2025

mukhammad

Very old, smelly, not clean, bathroom door didn't close problem, tv with no channels, very disappointing condition.

Friends_and_family Family

8/10

Excellent

17 Jan 2025

Verified traveler

Decent but needs upgrade

Stayed one night. Bed slept well. Room was old, TV remote did not work, bathroom needs repair and upgrade. Curtains torn and not fully functional.