Name: Best Western Dulles Airport Inn
Address: 45440 Holiday Drive, Sterling, 20166, US

10/10

Exceptional

22 Jul 2026

Peter

Break fast is great

8/10

Excellent

20 Jul 2026

Srikiran

Clean room, staff was friendly, breakfast was good. Parking was easy

8/10

Excellent

18 Jul 2026

Steve

X

8/10

Excellent

17 Jul 2026

Christa

I stay here often when I am traveling from Dallas airport. On the day that I checked in, I called ahead of time to make sure there was a shuttle available to take me to the airport as I was running late due to traffic. I was assured that there would be a shuttle available at 12:30 M1 at 1 PM. I needed to board my flight at 1:40 PM. I arrived at the hotel before 1230 but there was no shuttle at 12:30 and apparently no shuttle was coming at 1 o’clock either. When it got closer to 1 o’clock, I had to drive over to Dallas myself and pay $40 to park. So I was not able to use the free parking and shuttle from the hotel. And all the times that I have State at this hotel this is the first issue I have ever had. I was flying to South Florida and back in one day. Thus the reason I was staying at the hotel because I could not have a 2 Hour Dr. after flying down and back in a day. I do love the staff at this hotel. They are always kind and helpful. The front desk person told me that another hotel was having an event and this was why I couldn’t get a shuttle. She did try to call and find me a shuttle, but could not find one. I love the morning breakfast choices, especially the strawberry waffles. The food that is offered for breakfast is always great.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Elmer

Outstanding!

6/10

Pleasant

16 Jul 2026

John

Room wasn’t ready until 4pm. I arrived at 2pm. They took my number and said they’d call when it was ready. They did not call. Check out is noon. I can back to my room at 11am and they were already cleaning it even though I hadn’t checked out yet. Carpet was sticky, there was blood on the laminate floor and hair on the shampoo bottle

Self

8/10

Excellent

15 Jul 2026

Steven

Decent park & fly option. Be aware of the fee.

Partner

10/10

Exceptional

14 Jul 2026

Anurag

Good location. Good breakfast. Plenty of parking, and the ability to park just outside your room. Efficiently managed.

Self

8/10

Excellent

12 Jul 2026

Nallasivan

Hot breakfast every day is an awesome service

8/10

Excellent

10 Jul 2026

Frank

I didn’t like the fact that the rooms all opened to the outside.

Self

6/10

Pleasant

10 Jul 2026

Abdulhafiz

Poor quality for the price. Room smelled like dirty feet. Cheap amenities. Reception staff were unwelcoming upon checking in. Overall, I would not recommend or use again.

Self

4/10

Poor

07 Jul 2026

Jennifer

Their shuttle services to and from the airport were horrible. We were stuck in a very strong thunderstorm for 45 min, the driver showed up late, when he did get there my husband waved at him to let him know we were coming, bent down to grab his luggage, looked up and the driver was gone. Thankfully another hotel shuttle was kind enough to take us to ours. I called the front desk to schedule a ride for the following morning, got out there right at the time discussed only to find out they left early and we had to wait 30 min to get the next one. Was not good at all.

10/10

Exceptional

06 Jul 2026

John

This is a convent and clean place to stay

Family

10/10

Exceptional

06 Jul 2026

John

Close to the airport with an excellent buffet. Frequent shuttles. Nice staff!

Family

10/10

Exceptional

05 Jul 2026

Donna

They were helpful in giving us a first floor room and arranging a shuttle to the airport

Partner

10/10

Exceptional

05 Jul 2026

Abdul

Rooms are spacious and clean. Great shuttle service to Airport. Overall great experience

Self

8/10

Excellent

04 Jul 2026

Alexis

Convenient spot, good breakfast, clean rooms.

Partner

4/10

Poor

03 Jul 2026

Lynett

Thank you Melinda outstanding customer service however we stayed 3 nights and we had to look at how to dispose trash by ourself. We asked and was told they were not taking cleaning services as they were short staffed. No one provided cleaning services throughout the stay.

Partner

8/10

Excellent

01 Jul 2026

Sarah

Staffs were kind and helpful. Breakfast was better than expected.
Overall, the place was safe and although the buildings are old, it was a perfect place for all of us to stay for a night.

Family_with_children

8/10

Excellent

29 Jun 2026

Margaret

The staff were very accommodating, but I wish there were a chain on the door, a refrigerator and microwave in the room.
Other than that, the room was fine and I like that I was able to park right in front of the room. One more thing, the airport shuttle is awesome.

Self

8/10

Excellent

28 Jun 2026

Primrose

Good breakfast. Friendly staff

Family

6/10

Pleasant

26 Jun 2026

Cynthia

The bathroom had a sewer oder, the microwave and refrigerator were located in an inconvenient place, and the TV wasn’t working. I had to call the desk to tell them the cable wasn’t turned on. There were many smokers near the door and the smell permeated into my room.

Self

10/10

Exceptional

25 Jun 2026

Ida

Excellent all round!

Self

10/10

Exceptional

25 Jun 2026

Gwen

Excellent stay for visiting family and sightseeing in Washington D.C. The room was clean and quiet. The breakfast was good and the staff was very friendly and helpful. Parking was plentiful and it was a nice, convenient location. A great value for what you pay.

Family

8/10

Excellent

24 Jun 2026

Lang

Stayed here 4 nights while visiting relatives in Ashburn. Excellent location to shopping and grocery. Near train into DC. Breakfast was great! The room was \"eh\" The carpet gave me an unclean feeling, but I liked the fluffy pillows. I didn't like the motel style setting, but at least the parking was right in front of our room. Will stay here again because of the good location and good rates.

Friends_and_family Family

2/10

Poor

23 Jun 2026

sirisha

Air conditioning is working properly and rooms looks pretty old. Didn’t like at all

10/10

Exceptional

22 Jun 2026

Paula

Good breakfast options

Partner

4/10

Poor

22 Jun 2026

Carlos

We had to wait too much at the airport for the shuttle which belonged to a nearby hotel. We needed the shuttle at 4 AM to return to the airport, which then was the hotel’s shuttle, but we were offered a snack for breakfast when we checked in the night before, and there was no one in the morning to give us anything. The area was awful.

Partner

10/10

Exceptional

21 Jun 2026

Roderick

The customer service was great!

Family

6/10

Pleasant

21 Jun 2026

Michelle

We stayed here because it was close to the airport. But it’s more like a motel with the doors opening to the outside and we were on the second floor- lugging our suitcases upstairs at 1AM. No elevator. Cheap, convenience, and clean.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rodney

I had a very good stay. I found it quiet, clean and the breakfast had plenty of options.

Self

6/10

Pleasant

20 Jun 2026

Jeff

Good dog friendly hotel. Decent green space. Will likely use again if traveling with my dogs

Family_with_children

10/10

Exceptional

20 Jun 2026

Frank

This is our go-to lodging for flying into or out of IAD. It’s consistently good; the staff, room, breakfast, and shuttle are always dependable. Keep up the good work!

Partner

10/10

Exceptional

20 Jun 2026

Thangavel

Helpful staff, very good breakfast, clean room

Partner

10/10

Exceptional

19 Jun 2026

Robert

Highly recommend staying here.

Self

4/10

Poor

19 Jun 2026

Wail

I stayed three nights. TV didn't really work good, so I could not enjoy watching games or movies. Lots of times channels were not working.
Maintenance guy not great. Maids some helpful, others not. I asked one to change trash bags, she took the trash but didn't put new ones, so later on, I asked another one to do it. every time you flush the toilet, I heard a weird noice.
I felt I was in a motel, not hotel.
The only ones that I can give 5 stars to are the shuttle drivers.
Frigerator was on off when I arrived.
Rooms look very old and very small.
I will definitely not go back there.

Family_with_children

8/10

Excellent

19 Jun 2026

Alan

Always a nice day

8/10

Excellent

17 Jun 2026

Torkel

Conveniently located with outstanding front desk staff. Easy to get to Dulles or Auburn or Reston close access to major freeways.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Ana

The only good thing about this hotel is the breakfast. The beds are no comfortable. The room doesn't look as pictures at all.

8/10

Excellent

16 Jun 2026

Sheila

The staff were helpful giving us a room on the ground floor. There are no elevators which was not obvious when I booked the room.

Partner

8/10

Excellent

16 Jun 2026

Waluse

I liked the breakfast

Self

6/10

Pleasant

15 Jun 2026

Eugene

The hotel is old. Needs modernization

Self

10/10

Exceptional

15 Jun 2026

LaVonne

Provided exactly what it promised, a clean room near Dulles International with transportation

Partner

10/10

Exceptional

13 Jun 2026

Ashley

Muy buenos

Partner

6/10

Pleasant

13 Jun 2026

Rita

Bathroom smell

Family_with_children

10/10

Exceptional

12 Jun 2026

Veronica

It was a positive experience when I arrived late in the evening.

Self

10/10

Exceptional

11 Jun 2026

Steven Neal

Excellent place

4/10

Poor

11 Jun 2026

Ednilson

Old rooms, sink and bathroom faucets did not work properly, it was a no-smoking room but we could smell smoke in the room.

Family_with_children

6/10

Pleasant

10 Jun 2026

Bernabe

The bed was second to worst I have slepted in my travels.

Self

10/10

Exceptional

10 Jun 2026

Christa

This is my go to when traveling. I have no issues every time I stay here.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Elizabeth

Kind and welcoming staff. The breakfast - standard hotel fare - was somewhat tastier than usual.

6/10

Pleasant

08 Jun 2026

Janette

Nothing over the top nothing special stood out.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Pablo

Clean, in a good part of town. Furniture wasn't luxury level, but it was good and not old. Breakfast is the typical hotel breakfast, but with whipped cream and good jams for the waffles or french toast.

Partner

8/10

Excellent

07 Jun 2026

Irim

Staff was friendly. The room was clean. Breakfast was good. Parking was good. The only thing I did not like the sheets were rough and hard.

Family

10/10

Exceptional

07 Jun 2026

Sanaz

Thank you! Everything was wonderful!

Self

6/10

Pleasant

06 Jun 2026

Meghan

Definitely budget friendly. No elevators so you have to walk upstairs to 2nd floor. Also, you drag your bags on sidewalk right outside of people's doors and that is really loud. We arrived super later at 11pm and I probably woke-up everyone on the first floor as I rolled my bag. It was a place to sleep but for an extra $20 I'd rather stay at a nicer place.

Partner

6/10

Pleasant

05 Jun 2026

Joseph

People were nice and it is in a convenient location however, the room smelled like cigarette smoke, the door to the room only unlocked if you held the handle up before inserting the card and a terrible smell came up through the shower.

Self

2/10

Poor

05 Jun 2026

Manzoor

We stayed three nights and noticed a bad smell the first day. A big portion of the carpet was wet due to water seeping out from the floor. We requested the front desk to change the room but they denied and kind of forced us to stay in a wet and smelly room - bad business ethics.

Partner

6/10

Pleasant

04 Jun 2026

Michael

The room was clean and the staff were great. There was no TV which was odd.

Friends

8/10

Excellent

04 Jun 2026

colleen

Parking and friendly shuttle driver

Partner

6/10

Pleasant

04 Jun 2026

Gabriella

This is a MOTEL. Outside doors. As I departed, I saw a gentleman in his car smoking crack. I mentioned it to the front desk. Rooms were kinda noisy since they were outside doors. You could clearly hear highway and airport traffic. That said, the room was pretty clean and comfortable.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Deborah

Front desk staff (Lin?) was very friendly, pleasant and quite helpful. The morning shuttle operator was also vey friendly and got us to the airport in plenty of time.

Partner

10/10

Exceptional

31 May 2026

Bianca

Very good and nice

6/10

Pleasant

28 May 2026

Mustapha

Breakfast was good, the room had a bad smell as if guests smoke in it.

Self

4/10

Poor

27 May 2026

Yoke

I got there around 5 pm..,as I’m checking in my room wasn’t ready…,she offered me other room that is not convenient for me at that time…,so I had to wait for over half hour for room to be ready…,and I don’t understand why I got charge $10 …,I didn’t use or buy anything there..,i checked out early morning…,very poor service

10/10

Exceptional

27 May 2026

Yorladyz

Todo estuvo excelente. El desayuno me gusto mucho

Self

10/10

Exceptional

23 May 2026

Tae

This place was so good

Self

6/10

Pleasant

23 May 2026

Georges

First time in the area and did not know what to expect, thankfully Best Western has maintained their quality. The room was clean although it could use some improvements like lighter color walls and some wall decorations. The room was clean, the bed was comfortable, sheets were clean. The room could use an air freshener of some sort. Our biggest problem was the noise, all night it sounded like some one drilling or banging on the wall by the bathroom. It was so disturbing. We told the staff but they said no one was working, which although was true. I wished they went there and investigated the noise. So we endured through the night.... but will definitely ask for another room. Maybe they need to check on the noise situation.

Partner

10/10

Exceptional

23 May 2026

lois

Property was clean and quiet with many useful amenities. Staff was thoroughly helpful, friendly and professional.

Family

8/10

Excellent

22 May 2026

Everald

Conveniently located

Self

8/10

Excellent

21 May 2026

Maria

The room was comfortable for an overnight stay to catch a connecting, close to the airport, breakfast was great, shuttle service was on time and very helpful.

No elevators to the second floor, was a bit of a downer due to having luggage, that aside was a nice hotel close to the airport

Partner

2/10

Poor

18 May 2026

Syed Waqar

For the cost of the room, it did not even deserve any star. The wall switch for the power outlet was popped out, unsafely wires exposed. None of the side lamps were working. There was no elevator. This was the worst hotel ever for me, would never recommend this hotel to anyone.

Self

10/10

Exceptional

17 May 2026

Dale

Very friendly hotel clerk. I thought the hotel was great. I left before breakfast was being served.

Self

6/10

Pleasant

16 May 2026

Kari

I didn’t love the setup of this place. Lots of stairs and walking outside to get to the rooms upstairs. Front desk staff was decent but not overly helpful. My first room smelled strongly of weed. I was able to change rooms, but it all involved a lot of back and forth to the front desk to switch keys. The shuttle to the airport is helpful, but I waited 45 minutes for one when I landed. It’s a decent place for an overnight to and from the airport. The breakfast was nice.

Self

8/10

Excellent

15 May 2026

Larry

Decent for a airport hotel, close to airport, quiet,clean. Traveling with a pet was great access.

Partner

6/10

Pleasant

13 May 2026

Karen Clare

Ok for one night - rooms a bit tired needs refurb. Breakfast good.

Partner

6/10

Pleasant

10 May 2026

Eileen

The room was barely clean, an old chicken nugget was on the floor by the lamp in the corner. We told there was a microwave in our room; there wasn’t.

Friends_and_family Family

8/10

Excellent

10 May 2026

Marisela

Close to airport. Free shuttle and breakfast

Self

8/10

Excellent

08 May 2026

Patricia

Good shuttle service

Partner

2/10

Poor

08 May 2026

omar

The room has a bad smell of feet

Family_with_children

10/10

Exceptional

07 May 2026

Neysa

With the exception of the food, this is an excellent place to stay. Friendly and helpful staff and exceptionally clean. Two stories, no elevator but staff will help if needed. Definitely would stay here again.

Self

10/10

Exceptional

05 May 2026

Debra

Loved that we got a bag breakfast because we took shuttle before buffet opened....a delightful, unexpected surprise!!

10/10

Exceptional

02 May 2026

Vicki

Check in was fast and easy receptionist was very caring and friendly. The room was clean and beds were very comfortable. Refrigerator, microwave and coffee maker in the room. It would have been nice to have an extra blanket due to the cool weather, but we did not call to request one. Grab and go breakfast was provided for us at 4:00 in the morning. Shuttle service was exceptional to and from the airport. About a 10 minute drive to the airport from the hotel.

Family

8/10

Excellent

02 May 2026

Ellen

Accommodations not fancy or spacious but very adequate. Quiet. Good breakfast.

Self

10/10

Exceptional

29 Apr 2026

Kelly

Stayed just for one night because it was close to the airport. Very convenient, staff was so friendly and helpful.

Self

10/10

Exceptional

28 Apr 2026

William

Easy check-in and very close to Dulles Airport.

Partner

8/10

Excellent

27 Apr 2026

Marie

Last minute booking due to flight delays and missed connections.

Self

10/10

Exceptional

27 Apr 2026

Hugh

Nice clean and great staff

6/10

Pleasant

24 Apr 2026

Michael

Close to restaurants. Parking provided.

Partner

10/10

Exceptional

24 Apr 2026

Syed

Good

Family_with_children

6/10

Pleasant

22 Apr 2026

Abiodun

The property is well maintained but no elevator to get my luggage to second floor.

Self

10/10

Exceptional

21 Apr 2026

Kurniawan

Lady at front desk very nice person

Self

6/10

Pleasant

21 Apr 2026

Christine

It was clean and basic. The bed was very old and can feel the springs. It’s an older place but it was ok for one night.

Self

10/10

Exceptional

16 Apr 2026

Michael

Great stay. The staff was great and very helpful. The room was a bit outdated but very clean. The only negative was the limited television channels. Overall it was a great deal for the money.

10/10

Exceptional

15 Apr 2026

Jorge

.

Business

10/10

Exceptional

13 Apr 2026

Ermelinda

Excellent breakfast and delicious. Comfortable setting to enjoy your breakfast. Missed the gravy for the delicious biscuits!!

Self