Hilton Palm Beach Airport

United States , Palm Beach Area - FL
WEST PALM BEACH, 150 Australian Avenue
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100 reviews shown

8/10

Excellent

18 Mar 2026

Tyler

Great pool area!

Self

10/10

Exceptional

15 Mar 2026

Kim

Yes

2/10

Poor

06 Mar 2026

Danette

They did not honor our room reservations, we had 2 booked over a month ago …. And told us when we arrived we ran out of rooms , after we paid the full amount… and suggested we go to another hotel, much less money & way out of our way at 5:00 in Palm Beach during rush hour…. We missed our dinner reservation… we had to cancel our girls weekend… because we had no where to stay…. And then drive 4 hours back home at night… I had never experienced anything like this … and the manger was horrible, just said to bad we ran out of rooms … So I had to pay a cancellation fee to get my money back & they cancelled our rooms … I will never stay at a Hilton again & I’m a rewards member… such a horrible experience..

6/10

Pleasant

03 Mar 2026

dina

Room was old…. The tiles were
Cracked in multi spots….
Definitely needs updates

Self

10/10

Exceptional

26 Feb 2026

Ellen

Convenient spot when flying out in the morning. Nice setting, restaurant and outside bar to unwind after a long day.

6/10

Pleasant

24 Feb 2026

Tara

Room was spacious and comfortable, the housekeeping staff was kind and efficient. The location is amazing and amenities were enjoyable (when available). The primary issue we had was a lack of communication with the front desk and manager in regard to their shuttle service that is a highlighted amenity. Calling to get a shuttle ( around 4pm) and continually being put on hold by the front desk without being heard. On hold for over 10 minutes, my husband having to forcibly ask for this promised shuttle— which we were then told would be there for us at 5:00 and by 5:20 we ordered an uber and got back to the hotel—The front desk manager Muart, refused to talk with us and then snuck out of the hotel and left. We literally could not believe the lack of professionalism and tact.

We talked with the owner and she promised we would have our shuttle to the airport for our departure, and we did. No issue.

We would stay here again, but would not expect to use the “CityPlace” shuttle reliably. Nor would we expect to be able to have any kind of productive conversation with the front desk via phone call while away from the hotel.

Would have been a 5 star rating if they had better management. Highly unequipped manager.

2/10

Poor

23 Feb 2026

Julie

The first room had a pee smell next to the bed. They were able to switch me to a different room. The next room, in the morning, I couldn't turn off the shower. I had to leave it on, stop by the front desk to let them know to please have someone come look at it, while I went to my business meeting. I travel over 25% of my time and this is one of the worst, outdated, overpriced hotels I've stayed in; the lobby is beautiful and the staff were all great. The establishment is very run down; the restaurant is lacking a decent menu. I don't mind overpriced menues, but let's at least have some decent options other than buckets of beer and chicken strips. I am very disappointed in this hotel and will likely not stay in a Hilton like this again. Throughout all of this, the manager had ample opportunity to call me or talk to me - even just say hello to me while I was talking to the front desk - he didn't even look at me nor say anything. For over $400 a night for a King, outdated room, I am severely disappointed.

Self

8/10

Excellent

18 Feb 2026

Indu

It was ok. Shower water was all over floor. Shower rod and curtain need to be fixed

Friends_and_family Friends

8/10

Excellent

17 Feb 2026

Jitan

Good, but they do charge for water bottles in room

6/10

Pleasant

16 Feb 2026

Regine

I was given a wrong room. I had reserved 2 beds and there was only one. Even had someone else's name on the Welcome screen.
The bath faucet had a constant small stream of water coming out which I did tell the front desk so hopefully it will be taken care of. The Floor (8) had a very strong smell when you came out of the elevator. It was quite overwhelming and was possibly from paint.
Otherwise the stay was comfortable and the staff very friendly.

(8th)

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Jeff

Room is dated, shower drips. Plug doesn’t stay down

Partner

10/10

Exceptional

08 Feb 2026

Rodney

Very nice

4/10

Poor

01 Feb 2026

Tanner

They did not have the room I booked which was a double bed for 4 people . Only a king it was a nightmare. Had to change out the next morning to find that they tried to give us another room w a king . Unbelievable. Finally got a room w 2 beds . Totally ridiculous should get all my money refunded

4/10

Poor

22 Jan 2026

Patrick

Musty smell, visible mold, covered by noxious fresh paint.

Leisure Self

10/10

Exceptional

14 Jan 2026

RESNER

Clean room, friendly staffs,

10/10

Exceptional

09 Jan 2026

Danielle

Easy access to the airport

Self

10/10

Exceptional

09 Jan 2026

Camille

Very comfy beds. Amazing pool and bar.

Friends_and_family Friends

4/10

Poor

31 Dec 2025

Michael

Very underwhelming hotel for a Hilton. Stay elsewhere in palm beach.

8/10

Excellent

28 Dec 2025

Carol

No, bathroom needs remodeling

Partner

2/10

Poor

23 Dec 2025

Mark

The management of staff needs a major overhaul! I literally had a fire alarm sounding buzzer going off in my room every 20 minutes all night…I tried multiple times calling the front desk to notify them. Each time they simp,y picked it up, said please hold, I waited 10 minutes hung up…As no one called me back for 30 minutes, I then called again…same thing happened…4 times! I finally gave up and slept with pillow over my head…In morning I told front desk how bad it was, they didn’t seem to care..

At the restaurant, I tried to order multiple things, and each time I was told they didn’t have it …

Property look is amazing, staff management and culture needs MAJOR overhaul. Please tell Hilton Corporate as I stay in Hilton all the time, and they need to be aware of issue here asap.

Business Self

10/10

Exceptional

22 Dec 2025

Sean

Great Tiki Bar

6/10

Pleasant

12 Dec 2025

margaret

Very convenient. Needs remodeling in the rooms.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

peter

Great

4/10

Poor

01 Dec 2025

Kyle

First night i was there i realized the shower would back up and not drain properly after about 5 mins with the water running the water would be ankle deep. But i got in late so waited until the next day. Called the front desk to have someone come fix it. After a few hours of waiting and no one showing up i went about my day. ( realized after the do not disturb sign was on) the next day spoke to the front desk and told them. They said they would send someone up immediately. A few hours later no one came. The next day spoke to the front desk and explained everything. Told them its my last day here and ive already showered so i dont care when you do it, just making you aware of it again.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Richard

Yes

Business Family

10/10

Exceptional

17 Nov 2025

Christopher

All good

Leisure Friends

6/10

Pleasant

13 Nov 2025

Mai

Reception team was not very welcoming. They were often busy doing things in the screen and didn’t even acknowledge us at the counter. Paint in rooms were peeling.

Also note that it is near the airport so you will hear the planes take off and land. It is loud.

10/10

Exceptional

03 Nov 2025

Rodisson

Everything was wonderful

10/10

Exceptional

02 Nov 2025

Kathi

Been here before. I love it. The backyard its wonderful and relaxing. Nice large pool. Good size hot tub. The staff is great. The lobby nice and big and many couches and chairs just to also sit and relax. My room was lovely. Looking forward to going back. Thanks Hilton PBI

Leisure Self

10/10

Exceptional

22 Oct 2025

Deanna

Staff was friendly and room was clean. We unfortunately couldn’t stay long enough to enjoy all the amenities. From the window the pool area looked inviting but we had to leave before it opened

Leisure Partner

10/10

Exceptional

11 Oct 2025

Cristina

Clean room, nice staff, great coffee

10/10

Exceptional

10 Oct 2025

James

Hotel very close to airport, busy and one of two elevators was out of service making for very long delays. Otherwise a very nice airport hotel

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Linda A

Staff super friendly...super comfy beds...nice clean and smells awesome

Leisure Partner

4/10

Poor

26 Sep 2025

Jennifer

Nice airport hotel

The van driver picking us up was great. When we got to the property the girl working the front desk was the complete opposite. I stood a few moments waiting to be greeted and was never acknowledged. So then I walked towards the desk and she then asked if she could help. She never once smiled, thanked us for our stay, acknowledged or reason for staying, nothing. She said we couldn’t add our Hiltons Rewards number to our account for billing food and other things to our room, we knew we couldn’t get the stay credit, but I’ve never had issues with getting points for food and such we billed to our room. But it was how she made us feel that really turned us off. The room was nice and big and the mattress dry comfortable. And the rest of the hotel staff from the restaurant to the Starbucks area were fantastic, and really made up for the initial first experience.

Partner

10/10

Exceptional

19 Sep 2025

Timothy

It was late, the city was buzzing, and most hotels were fully booked. I was exhausted and unsure where I'd end up—but Hilton came through. They found a room for me when others couldn’t, and the staff were genuinely kind and pleasant to speak with, which made all the difference.
🛏️ The room was spotless and comfortable, offering a quiet retreat from the chaos outside.
🍽️ The food was fresh and satisfying—exactly what I needed after a long day.
✨ The overall cleanliness and attention to detail throughout the hotel didn’t go unnoticed.
I’m grateful for the hospitality and would absolutely stay again. Sometimes, it’s the little gestures that leave the biggest impression.

Business_and_leisure Self

10/10

Exceptional

18 Sep 2025

Jose

Good choice

10/10

Exceptional

15 Sep 2025

Mario

Safe

Leisure Self

6/10

Pleasant

15 Sep 2025

Saidat

As soon as I got to the hotel I was unhappy. I informed the receptionist the I didn't know the hotel was on airport grounds. Online it didn't mention that Hilton palm Beach is apart of the airport. She stated that they are are Hilton Palm Beach PBI. I asked why wouldn't they inform guest if this and if my reservation could be transferred to the other Hilton hotel. She said I could try. I contacted Expedia to transfer but the hotel gave them push back staying there is no cancelation for my 5 night stay. Unbelievable. I got to the room, it was dingy, old, and rusted, The shower had grime everywhere. To say I was disappointed is an understatement. One of the nights due to heavy rain we decided to eat dinner at their restaurant which was Italian. We ordered chicken parm with spaghetti. The chicken came out burnt and tough. The manager came out and said that they can remake it and I refused. I'm not a fan of returning food. The food was horrible even after taking the bread off. The room was not like what is picture. The common area were exactly like pictured. I do not recommend this hotel.

Leisure Family_with_children

8/10

Excellent

06 Sep 2025

Lorelhaeys

The bed was not comfortable

Leisure Friends

10/10

Exceptional

31 Aug 2025

Richard

Lovely hotel , great pool area . Spotlessly clean with friendly staff . Love it

Leisure Self

10/10

Exceptional

29 Aug 2025

Christina

My flight got rescheduled for 5 am the next morning and the 24 hr shuttle service to the airport was fantastic. After a long day of delays at the airport, it was great to just call and have the shuttle pick me up. The room was very nice and the bed extremely comfortable. At 3:30 am I was able to shuttle back to the airport.

Leisure Self

6/10

Pleasant

28 Aug 2025

Ernesto

The hot tube is not good the water was cool, the plug in the room for charger phones was not good the front desk lady in the afternoon was all the time her phone

6/10

Pleasant

24 Aug 2025

Shauna-Kaye

The room appeared to be generally clean, but there were stains all over the carpet, stains on the linens, towels, duvet and chair. The bathroom also seemed to have permanent water stains and burns on the countertops. There was little to no info on WiFi and room service. On the positive side, the staff were good, no issues there. The pool and outside area was lovely. While out there I forgot that I was right by the highway which was really pleasant.

Leisure Self

10/10

Exceptional

23 Aug 2025

Eduardo

Está bien todo

10/10

Exceptional

23 Aug 2025

Dennis

Everything

10/10

Exceptional

22 Aug 2025

Noel

Great place to stay

10/10

Exceptional

19 Aug 2025

Wendy

everything amazing

Business_and_leisure

10/10

Exceptional

12 Aug 2025

Keith

Good hotel

Partner

10/10

Exceptional

03 Aug 2025

Juan

Todo muy bueno

10/10

Exceptional

02 Aug 2025

Kristiana

Shout out to the front desk staff for being so calm and patient at all times, they are friendly and so welcoming and I honestly had such a wonderful stay. I love love love the back pool area and I will absolutely be returning. The hotel exceeded my expectations and as a solo traveller I always felt safe.

Leisure Self

8/10

Excellent

31 Jul 2025

Buffie

Located across from the airport

Business_and_leisure

8/10

Excellent

29 Jul 2025

Linda

Everything was great the only thing that was a downer is the pool was being sanitized from a big party the night prior. My suggestion in the future would be to clean the pool or have it sanitized overnight this way you're not holding up the guests from enjoying that beautiful pool the prior day. Thanks keep up the good work

10/10

Exceptional

29 Jul 2025

Cheryl

We had a short stay due to our flight to DC being cancelled. This hotel was perfect in every way!

Partner

10/10

Exceptional

28 Jul 2025

Phillip

Transpirtation, quiet, safe

2/10

Poor

27 Jul 2025

Susan

Dirty. Loud music from outdoor bar.

6/10

Pleasant

27 Jul 2025

Linda

Could use a definite upgrade bed was comfortable the room was clean except for the closet needed vacuuming they forgot that love the crown molding love the little mini fridge but it needs definitely the carpet was wet coming out of the bathroom and the car fits very warm but these things corporate already knows love the blackout curtains love the big size TV Linens were nice and clean AC definitely old and a little noisy but other than that it's worth a $90 would stay again

10/10

Exceptional

27 Jul 2025

Ivan

Stayed here with my girlfriend for a weekend to hang out at palm beach. This was an amazing location had an early check it and late check out at 12pm. We really enjoyed our stay it’s everything you would expect. Breakfast is great and worth it. You can hear some planes take off in the morning tho fyi.

Leisure Partner

8/10

Excellent

25 Jul 2025

Charmaine

Property was average. View from room was excellent. HVAC system extremely noisy when the air conditioning system was running.

Leisure Self

8/10

Excellent

23 Jul 2025

John

Surprisingly good, reasonably priced airport hotel

Surprisingly large and comfortable room, with a view, even. Not bad for an airport hotel at an economy price. Lobby and hallways a bit dated but overall experience pretty good

Self

10/10

Exceptional

16 Jul 2025

Claudia

Me encantó muy tranguilo y buen servicio

10/10

Exceptional

13 Jul 2025

Barry

Nice place to stay

Leisure Family

8/10

Excellent

11 Jul 2025

Kimberly

The location to the airport is gteat. The staff at check in was nice. The room is spacious. The rooms (bathroom needs an update) the shower didn't drain. All in all would recommend.

Leisure Self

10/10

Exceptional

11 Jul 2025

Chimene

It was very nice and comfortable

Partner

10/10

Exceptional

05 Jul 2025

Karen

Stayed at property for the night as we celebrated the 4th. Hotel was very clean & inviting. Lobby was quiet & check-in was fast. We enjoyed a cocktail at the outside bar with beautiful lake views & super cool views of planes landing. Definitely will stay again when in town.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Melissa

Professional, friendly staff.

4/10

Poor

23 Jun 2025

Stephen

Sat night they had one person doing room svc so he was terribly far behind and the order was incorrect in many ways - I was so disappointed - service was horrible… won’t be staying there again.

Business_and_leisure Partner

10/10

Exceptional

22 Jun 2025

Nicole

Awesome stay windows on eighth floor facing pool extremely dirty

Leisure Partner

10/10

Exceptional

12 Jun 2025

Mohamed

Awesome

8/10

Excellent

12 Jun 2025

Nicholas

Third year in a row to stay here, great location and amenities. The new restaurant took a little getting used to but had a great meal there.
The ice machine on our tenth floor was out of order and I had to go the ninth for ice. My electronic door key would require multiple attempts before opening the door.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Nazira

Good

Business Family

10/10

Exceptional

08 Jun 2025

Yuquan

Safe friendly

Leisure

10/10

Exceptional

04 Jun 2025

lynn

Nice lobby, clean and spacious room, great water pressure in the shower, comfortable beds.

Self

10/10

Exceptional

02 Jun 2025

Remo

A great stay, great staff and amenities.

Leisure Family

10/10

Exceptional

01 Jun 2025

paula

This is a beautiful hotel immaculately Clean all the staff are very accommodating and helpful very very nice pleasant surprise

Leisure

10/10

Exceptional

25 May 2025

Dana

Staff was very nice and accommodating

10/10

Exceptional

29 Apr 2025

Christina

The planes flying over was loud but otherwise a nice hotel.

Leisure Family

10/10

Exceptional

22 Apr 2025

Sonya

Love It

Great stay excellent service

Partner

10/10

Exceptional

21 Apr 2025

Peggy

Constant aircraft noise

6/10

Pleasant

15 Apr 2025

Nancy

Yech, corporate generic under the flight path of constant planes. The lobby is ok but the rooms are especially dull and dated. Service was mediocre. The pool was right across from a highway and from afternoon on, in the shade!

Leisure Self

10/10

Exceptional

14 Apr 2025

Tracey

We all had the best time staying at your hotel! Everyone was so curtsy

10/10

Exceptional

07 Apr 2025

steve

Great

Business Self

6/10

Pleasant

07 Mar 2025

Ilona

Overpriced for what it was. Looked like someone had rammed into our room door and was never fixed. Towel rack was wobbly and never fixed.
Lobby was nice and liked the coffee shop there. Also friendly staff at pool bar.

6/10

Pleasant

27 Feb 2025

joshua

Ok I guess

I bit run down and damp. Not great service.

Biggest problem were the awful mattresses.

Friends_and_family Family

2/10

Poor

17 Feb 2025

Jeunyde

It was very frustrating to have my card charged multiple times and each person I spoke to had a different explanation.

6/10

Pleasant

06 Feb 2025

Susan

The property is conveniently located near the airport and major highways. We arrived an hour before the check-in time of 4 pm and had to wait for an hour before our room was ready. I inquired at the front desk what time coffee was available in the morning and the front desk person wasn't sure when the coffee shop opened. I learned that free coffee was available from 4:30 am - 6:30 am the next day, which surprised me. There is no free breakfast. The walls are somewhat thin so we heard the neighbors next door and above. For the price of the room, I was surprised by the lack of amenities. I have stayed at many comparable places where breakfast was included and the coffee was free. I was just surprised at the cost vs the value.

Leisure Family

10/10

Exceptional

26 Jan 2025

Kathi

Very nice here. The decor in the lobby is cool and relaxing. Nice and open. Rooms beds decor clean very comfy.

Business_and_leisure Self

6/10

Pleasant

20 Jan 2025

Verified traveler

Overpriced & Out-of-date

Hotel was out-dated and priced way too high for the quality offered.

Friends_and_family Family

4/10

Poor

11 Jan 2025

Taylor

False advertising

The lobby and pool were nice however the rooms are extremely out dated. I called ahead to confirm my reservation and I’m glad I did because initially they had no record of it. I had to have hotels.com call them to have my booking go through. Then when I arrived I went up to my room and it was the wrong type. I spent the money to have an executive sweet with a king bed (which has a couch and kitchen) walked into a small room with two queen beds. I went back downstairs to be placed in the proper room. When I arrived at the second room it was so disappointing. Please view my photos to see how different it is in person. I would say the photos online are 1000% FALSE ADVERTISING. I’m disappointed I spent that much money.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2024

Mike

Convenient

10/10

Exceptional

25 Dec 2024

Marcello

The lobby area always makes me feel welcomed and appreciated.

4/10

Poor

02 Dec 2024

Abdelhak

Bad customer service attitude at the front desk room looked very old bathroom sink chipped shower tub scratched bad smell at the room tv was not working at all

Business_and_leisure

10/10

Exceptional

30 Nov 2024

Dayna

Wonderful location. Will definitely book again. Nice Pool, Bars and Restaurants. Great service.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Dia

This hotel is a stones throw from the airport. It’s clean and the staff are great! The tiki bar near the pool and the pool are open until 10pm. What’s particularly nice is the outdoor pool is heated so it was very comfortable swimming in November. I would definitely stay here again. The only complaint I have is our bath tub wasn’t as clean as I prefer, but I dealt with it because I figured it might just be staining.

Leisure Family_with_children

8/10

Excellent

26 Oct 2024

Nikola

Easy parking

Business_and_leisure Family

10/10

Exceptional

19 Oct 2024

Amy

Comfortable rooms, super close to airport.

Room was clean, quiet and comfortable. Restaurant downstairs was convenient. Your staff went above and beyond when I forgot my laptop in my room after I’d already got to the airport. Thanks to the front desk and your kind shuttle drivers.

Business

6/10

Pleasant

16 Oct 2024

Isnelys

Good

8/10

Excellent

14 Oct 2024

Christopher

The eighth floor button on the left side of the left elevator was upside down. Otherwise, great experience.

10/10

Exceptional

11 Oct 2024

Melanie

The valets and the bell hop were the most pleasant people at the property. On check in the front counter was very nice but on weekend the counter was not helpful at all. The room service was very very nice but not having more selection was not good for children. They made special requests Accommodations for me which was very nice and made my son a cheeseburger.

Leisure Family_with_children

6/10

Pleasant

10 Oct 2024

Antonio

Because this property is so close to the Hilton downtown location isn’t a factor, I would choose the downtown location.

10/10

Exceptional

21 Sep 2024

Valerie

Staff was very polite.