Name: Doubletree Hotel West Palm Beach - Airport
Address: 1808 S. Australian Avenue, West Palm Beach, 33409, US

2/10

Poor

22 Jul 2026

Robert

Upon check-in, I got there early so the lady said she was gonna charge me $50 for an early check-in fee then later the same day I got a text from the hotel saying it was $25 so they’re right off the bat which is it 25 or 50 and then you’re gonna charge me to park my car at your establishment where I already paid for the room that’s not right Boca Raton Doubletree in Boca Raton never treated me like this. I will never be back to this Hotel and I will let everybody know what my problems were while I was staying there too many hidden cost.

6/10

Pleasant

21 Jul 2026

Renee

The whole building needs to updated. My bath tub and cracks with exposed rusting. And the toilets are extremely low, poor flushing ability. Had to have maintenance come for two separate rooms.

Self

6/10

Pleasant

21 Jul 2026

Axel

When I checked in the female employee was very professional and gave us a well welcome but the staff at the counter in the afternoon my daughter came in late to rent a room and the there was a older man in the counter very rude and unprofessional and with attitude told there’s no room then wait there’s one in the 4 room 410 floor when she when in the room was terrible light did work and bad smell we went back to the counter and notified it same old man very rude here’s one in the fifth floor and I said wow and there was no more rooms available and he gave a look that was very angry. I’ll say if you can find somewhere else better if not make sure you find yourself with this employee in the front desk

Family_with_children

8/10

Excellent

20 Jul 2026

Monica

The staff we very pleasant.

Self

8/10

Excellent

20 Jul 2026

Brrnda

We were not informed that we had to pay for our meal.

10/10

Exceptional

20 Jul 2026

Nashwan

Staff very friendly, clean property , every day they change the bedsheet and the pillows and clean the whole room

Self

10/10

Exceptional

19 Jul 2026

Paula

The beds and pillows were super comfy! The Gecko Restaurant had wonderful staff and good food.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Rebecca

Hotel is dated left early was disappointed the pictures were deceiving. Bathroom toilet was made for a toddler. Was told most rooms are like that..don’t think is worth spending $21 per person for buffet breakfast that you can get free at most hotels..

Partner

4/10

Poor

18 Jul 2026

Roselyn

Desk staff was extremely rude on top of messing up my reservation to which they gave us breakfast vouchers for. That was not sufficient enough to compare to the rudeness

6/10

Pleasant

18 Jul 2026

Teneice

There was a large cockroach in my room. I trapped it under a cup until maintenance came up. I guess I should expect that in Florida? There was also an issue with my reservation that expedia had to resolve. It was stressful. The bartender at the restaurant was very nice. Overall the room was a little dirty

Self

10/10

Exceptional

17 Jul 2026

Viktor

Nice

10/10

Exceptional

17 Jul 2026

Meira

Room was clean and spacious

10/10

Exceptional

16 Jul 2026

amanda

Nice hotel, amazing check in staff

10/10

Exceptional

16 Jul 2026

frank

There should be free breakfast for all people who stay there

Self

10/10

Exceptional

16 Jul 2026

Fritzline

Clean room.my room was perfect Clean.

Self

8/10

Excellent

14 Jul 2026

Esther

Just ok. Staff at the front desk were great

Self

10/10

Exceptional

13 Jul 2026

Larisa

It was a good hotel with clean premises, spacious rooms and friendly staff. The bedding was good quality and bathrooms had a great toiletries. The price was reasonable and attractive.

Self

6/10

Pleasant

13 Jul 2026

Markasa

The toli

10/10

Exceptional

13 Jul 2026

Rosana

Excelente todo me encantó

Friends

8/10

Excellent

12 Jul 2026

Allyssa

Staff were all very helpful and kind, which was the biggest highlight. Rooms were a bit outdated and tired, but comfortable and had everything expected. I didn't love having to pay extra for parking when there was plenty of space in the parking lot and we were not downtown.

10/10

Exceptional

11 Jul 2026

Lotta

Everything was great from check in to check out. And a shuttle to my cruise ship. Helpful!

Self

10/10

Exceptional

11 Jul 2026

Pedro Leandro Hernandez Paez

Fue una excelente experiencia
El hotel muy limpio, asi como la habitación
Muy buen servicio y excelente trato durante el hospedaje.
Mi puntuación es excelente 👌

10/10

Exceptional

11 Jul 2026

Eddie

Very clean, nice staff

2/10

Poor

09 Jul 2026

John H

Not good . Parking is expensive

Family

10/10

Exceptional

09 Jul 2026

Amy

Room was spacious and clean. Bed was comfy. Check in was easy. Only thing that I didn't like was having to pay for parking, but at least it was an easy process. Would recommend.

Self

8/10

Excellent

09 Jul 2026

Evelynn

The hotel was in a great location close proximity to PBI. The check in was easy and fast. the room has worn furniture but was good enough to sleep comfortable. We had to ask for towel as they weren't in the room. However, when we checked in i received a text so it was easy to text room service. Phone didn't work. Periodic text from hotel front desk to check on our stay. Thought they was nice. They could use standard hotel garbage or even bags. Pool was arm could use some cleaning but it had rained. They offer pool towels. Gym leads out to pool with its own entrance. Private bathroom at pool area. Outdoor shower. Now, what turned this into a 4 star was they charge $10 parking a day plus tax. Which I thought was crazy for guest when there was no other option. The restaurant has a fee and being a double tree you pay but the food was not good and the menu was was simple for $22 plus tx pp per day. Not worth it. They do have a bar within the restaurant and again places to eat nearby. The other thing was we were there for 3 days and needed towels again. We saw the room service attendant on our floor. She was reaching in the dirty bin to hand us towels. checkout was easy. What would be nice is cream in the room for coffee being mindful of two guest and or coffee served through the night. Doesn't cost much to service their guest with coffee and water all day or at least longer periods of the day. Not everyone is up at 6am. Otherwise enjoy your stay

Partner

10/10

Exceptional

08 Jul 2026

Roland

Hotel was great! Shuttle to airport was prompt and the drivers were helpful. Room was spacious and clean. Would stay again.

Partner

10/10

Exceptional

07 Jul 2026

Phoenix

The staff across the board were lovely, the rooms clean and nice. I was on the airport side and could hear planes coming in but it wasn’t terrible nor did it shake the room. Happy hour at the bar is a fantastic bonus. Breakfast was above average in my experience. My only real complaint was the pool was being re-done during my stay and I didn’t see any indication of that during my booking or before arriving on site. Aside from that, a solid 4.5/5.

Business Self

10/10

Exceptional

06 Jul 2026

Devon

Staff there were amazing and helpful

Friends

4/10

Poor

05 Jul 2026

Danayzha

this stay was probably the worst hotel i’ve booked. when i first got there i checked the bathroom which the door on the outside looks like a closest door , the tub has roaches and the sink had to ants. I asked for the room to be changed they did that no problem, later that night i came back ready to take a shower and the shower was CLOGGED the water drained so so so slow it was impossible to take a actual shower. Asked for room cleaning and to change the sheets they just came and made up the bed without putting new sheets on the bed as I requested. They advise free breakfast and free parking which was the MAIN reason for booking, neither option was free, which was a little disappointing. I had kinda high hopes because the double tree in ATL was GREAT but this one was the complete opposite. I honestly wouldn’t be staying here again.. cookies were good tho and the staff were friendly only positive thing i got from this experience

Partner

6/10

Pleasant

04 Jul 2026

Lydia

Refrigerator is really tiny, no microwave and the pool was out of service during our entire stay. Staff were nice and apologetic however this place could use a facelift. Clean, basic room. Location convenient just stay away from the roadside (I-95), super loud.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Angela

Staff friendliness depends on the time of day. It’s close to the airport but not downtown/restaurants.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Angela

The staff’s friendliness depended on the person greatly. Young lady with a beautiful complexion was wonderful along with Wendel and Tony. The others were bossy or had something negative going to say. It was easier to order an Uber rather than hassle with getting a hold of the shuttle. The pool was beautiful and our room was clean, nice as well.

Family

10/10

Exceptional

03 Jul 2026

Wah

Helpful and welcoming staff. Convenient location to the PBI airport. About an hour uber ride to Port Everglades. Food delivery goes straight to the room. The place was clean but just a little on the older side.

Family

10/10

Exceptional

02 Jul 2026

Brittany

its a double tree

Self

8/10

Excellent

02 Jul 2026

Brandy

This particular Hilton you have to pay for parking which was about 13 a night even though I already paid over 100 for the room per night so wasn't super happy about that. The staff was incredibly friendly and helpful with everything. Gets 4 stars because of having to pay for parking and the fact the entire place, other than our room, smells like it has water damage somewhere. Smells musty and like mildew or mold is in the carpets.

Partner

10/10

Exceptional

01 Jul 2026

Barry

The hotel was very clean and the staff was helpful. Unfortunately we arrived just after the restaurant closed, but even close to midnight it was easy to find food within a 10 minute radius.

6/10

Pleasant

01 Jul 2026

Ashleigh

We decided to stay here for a last minute trip. The staff when checking in was friendly and helpful. The room was not immaculately clean but not too many issues initially. The toilet was very short and we even had issue with it overflowing. We only changed the door tag to allow a cleaning one day and they came in and took trash and took old towels but left the beds unmade. I’ve never had this happen at a hotel where the bed was left but everything else done. We requested a pack and play for our toddler and the quality of what we received was terrible. The sides easily fell down and the base was the wrong size (which is a hazard for babies). The other thing that is not accounted for before booking is that there is a fee per night for parking. That was not mentioned on the site for booking.

Family_with_children

10/10

Exceptional

30 Jun 2026

Nasser

We enjoyed our stay at the hotel. The staff was very helpful. Unfortunately the stay we booked through a third party did not include breakfast.
We were a bit surprised that we were charged for overnight parking.

Business Partner

10/10

Exceptional

30 Jun 2026

Joannmarie

Everything

Friends

6/10

Pleasant

30 Jun 2026

Daniel

We arrived at 1 pm and was told our room was ready but we would be charged $50 early check in fee. I have never been heard of this before. This turned me off from staying at this location again.

Partner

4/10

Poor

30 Jun 2026

Damian

I had originally made a reservation for 4 nights and 5 days. After the third night, I couldn’t sleep in that room one more night. Let’s put it this way: I had to cut my trip short, because I developed an allergic reaction to the room. Not sure if it was mold on the carpet (it smelled very humid, and it had obviously not been cleaned in a while), or the AC unit filter had probably not been replaced in a while (if it had one)… when I called the front desk to request my room to be changed, all I heard was “we cannot give you a refund for your last night”, never offered me a new room; or even asked me if there was anything else they could offer.
Now the reception area is very well taken care of, so it was very disappointing to see the conditions of the 6th floor, after I got off the elevator, and you could see and smell the poor upkeeps of the common areas. Carpet looked rather nasty, and walls were questionable.. but once I reached the room, started noticing definite signs of lack of cleanliness, such as hairs on the shower, and that humid smell from the carpet. I assumed it was probably due to the AC not being set to a cold temperature, so I lowered it to 68 degrees from 72, and hoped for the best… Even my wife started sneezing, having runny nose and watery eyes reaction after the second night…
And the rest is history…
Needless to say, I would definitely take my business elsewhere.

Family

2/10

Poor

29 Jun 2026

David

The free hot cookies and the brunch buffet.

Partner

4/10

Poor

27 Jun 2026

Mallory

This hotel bathroom’s shower is ridiculous. The entire floor gets wet. Also, make sure your phone is charged because if you have to wait for anything, the sitting areas don’t have any outlets nearby. There should be sitting along the walls. Also, the most serious one… they will
give you a free cookie which has nuts in it. Nuts are one of the most common allergies in the world. Why couldn’t they just had plain chocolate chip cookie or sugar cookie? That’s so inconsiderate! And they don’t let you know to beware of the nuts in the cookie either.

Family

4/10

Poor

27 Jun 2026

Anthony

Parking and breakfast where not complementary

Partner

8/10

Excellent

25 Jun 2026

Briana

The pool was out of order for a few days.

Self

10/10

Exceptional

24 Jun 2026

Andrew

Everything was great.

Self

8/10

Excellent

24 Jun 2026

Robert

This is the only Hilton property that did not honor my hhonors status benefits because I reserved through Expedia. I have never had that happen before, and the benefits that were explained when I checked in were not honored when I checked out
Other than that big issue, the property and people were fine

Family

10/10

Exceptional

23 Jun 2026

Ivan

Muy bueno hotel lo recomiendo

Family_with_children

10/10

Exceptional

22 Jun 2026

Jennifer

The hotel was clean and well kept. The staff were amazing and made our overnight stay great! The shuttle to the port was a great option for us and the driver was professional and friendly. We also left our vehicle for the duration of our cruise and had no issues. Definitely recommend staying here and we will be returning!

Partner

10/10

Exceptional

22 Jun 2026

Latasha

Hotel was clean and I had a good stay

Self

10/10

Exceptional

20 Jun 2026

Lawrence

Nice staff, very good value, smelled clean. Room was better than my expectation for the price

Business

10/10

Exceptional

18 Jun 2026

Juan

Great stay !!

Partner

6/10

Pleasant

17 Jun 2026

Sarah

Its was okay. Stayed mainly to use their free airport shuttle.

Self

8/10

Excellent

16 Jun 2026

Marie

Place was very clean lobby smells amazing and the hot cookies delicious! . They also greet you with a special fruit water !
My only problem were the very soft down pillows, will request regular ones next time !
Bathroom toiletry from Crabtree & Evelyn a plus!

Partner

10/10

Exceptional

16 Jun 2026

Patrick

Minimal amenities. Extra charg.

Friends

4/10

Poor

13 Jun 2026

George

The room was as clean as it could be as old as it is.Carpet needs cleaning smelly. The only mirror in the room is in the bathroom. The breakfast was very good. On my next stay, I'll choose a different property.

Partner

10/10

Exceptional

12 Jun 2026

Luis

Property is good but no free parking $12 per day, breakfast buffet $21 food selection not worthy for that price

Partner

8/10

Excellent

11 Jun 2026

Dominica

I didn’t like that. They didn’t have coffee around the clock at the lobby.

Self

10/10

Exceptional

11 Jun 2026

Otto

Very nice property. We dropped our bags off ahead of the time and the front desk made it very easy to do so. The airport shuttle was very easy to use.

Partner

2/10

Poor

11 Jun 2026

Danaysi

N

Partner

8/10

Excellent

10 Jun 2026

David

wifi did not work for the first 2 days, aside from that, it was fine.

Self

10/10

Exceptional

10 Jun 2026

Donna

Loved the hotel itself - sofa in addition to bed was great for watching TV. Everything was clean and well maintained and staff was friendly. Restaurant and bar were excellent, just wished they had opened a little earlier. Having to pay to park wasn't great but it was a minor inconvenience. Will definitely stay here again when we need a place.

Partner

10/10

Exceptional

10 Jun 2026

Gary

Very clean room, shower could use better pressure

Friends_and_family Family

8/10

Excellent

09 Jun 2026

CALOGERO

Clean Room
Staff was friendly and helpful
Breakfast was not worth the $25 USD
Plenty of parking.

Self

2/10

Poor

09 Jun 2026

Catanna

Dirty and would not stay there again

Self

4/10

Poor

08 Jun 2026

Nicole

The room was clean, the rug in the room and the hallways smell very old and mildew

Partner

10/10

Exceptional

08 Jun 2026

Jeremy

It was a nice Hotel.

Self

10/10

Exceptional

08 Jun 2026

AILENE

The room was super clean, staff are so sweet, breakfast was so so good and the parking was safe.

Self

10/10

Exceptional

08 Jun 2026

AILENE

Thank you so much for all the love and attention.

Self

10/10

Exceptional

08 Jun 2026

Kelly

Eduardo was very helpful and sweet! Also, the sweet raccoon was a pleasant surprise and so sweet. We loved him.

Family_with_children

8/10

Excellent

08 Jun 2026

Rosita

Staff were very friendly and professional. Location is very clean, rooms need better lighting but overall it was good.

Family

2/10

Poor

08 Jun 2026

Shamim S

PARKING FOR EVEN HANDICAP WAS CHARGED BUT NOT AT THE OTHER Double tree. Very dirty Shower handicap bar was loose and almost ready to come toilet had years of gunk in there, got pictures

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Shavel

I know I won't be staying back at hotel ever again. The carpet in the room has a smell, it was bearable but could tell it needed cleaning, also on my 2nd day the toilet stop working. The room was very dusty, u see the night stand and table had dust all over it. Also the phone in the room wasn't even working I had to call direct line which took anywhere from 8-10mins when it does work and they rarely had someone at the front desk when I needed help or had issues. No thank you . Not be getting my money again

Family

10/10

Exceptional

07 Jun 2026

Richard

Rooms on the rear of the hotel.border rte 95 and are noisier than the front.

10/10

Exceptional

05 Jun 2026

Sharniece

There is a fee to park on the property now other then that everything is good

Self

6/10

Pleasant

04 Jun 2026

Patrick

Gym is not maintained. Room is not well staffed with towels, hand soap, etc. sink could’ve been cleaned better. I’ve stayed at other Hilton’s and it’s been fine so they just need to upgrade this one a little better. Front desk staff was very friendly and helpful though

Self

10/10

Exceptional

04 Jun 2026

Michael

The staff were very nice. Everything was good. I’d recommend bathrooms updated in future but I’ve stayed here multiple times and the staff is great.

Family

10/10

Exceptional

01 Jun 2026

DEVIRA

Great location, variety of food and the property is quiet and well maintained

Self

10/10

Exceptional

31 May 2026

Daima

We was only one night.

Partner

8/10

Excellent

30 May 2026

Samuel

If it weren’t for the knocking on my door at around 0900 and waking me up 5 stars. I was in town for the last of 7 shows over Memorial Day weekend. We didn’t get back to the room until after 0300 after a long three days of traveling and 7 shows. Checkout is at noon so why go around knocking on doors waking people up around 0900? Other than that it was a pleasant stay. I do have to say the cookies were delicious and the front desk staff were great!

Business

10/10

Exceptional

26 May 2026

Michael

Beautiful clean room, great staff

Self

6/10

Pleasant

25 May 2026

Buse

When we go to our room (5th floor). There was a huge cockroach in our room. We went to reception and wanted to change our room but hotel was full. They gave us complimentary breakfast for our stay which is nice. And they said they will change the sheets. But the housekeeper gave us sheets and left the room without changing it. And there were no new pillow cases also. Other day they changed our room and upgraded it. Except housekeeping part, they were helpful.

Partner

10/10

Exceptional

25 May 2026

Allison

Clean and comfortable.

Partner

10/10

Exceptional

24 May 2026

Martin

Convenient to airport

Family_with_children

10/10

Exceptional

23 May 2026

Ki-Juan

Clean room

Friends

10/10

Exceptional

22 May 2026

Erin

Excellent customer service from everyone that worked here

Friends_and_family Family

10/10

Exceptional

22 May 2026

JODY

Everyone very friendly and helpful. Needed 2 days of quiet and got it..

Self

10/10

Exceptional

20 May 2026

Todd

Great hotel to stay

8/10

Excellent

17 May 2026

Ramnarine

Easy accessibility to the airport and friendly staff. Being on the west side of the freeway increased the traffic noise level. Was surprised that I had to pay for parking in a location like this.

Partner

6/10

Pleasant

17 May 2026

Heather

The staff were helpful and friendly and check in was easy. The cookies and water was a nice touch. The rooms here definitely need to be updated they smell of mildew and are just in poor condition. The traffic sound is very disruptive of sleep too.

Family

8/10

Excellent

16 May 2026

Nicole

The staff was very helpful

Self

10/10

Exceptional

15 May 2026

Steven

Clean room excellent breakfast and dinner pool relaxing and calm front desk staff top notch along with food service staff and bartenders housekeeping and who doesn’t love fresh cookies!

Self

6/10

Pleasant

11 May 2026

Jonathan

There was a teared sheet on the bed

Partner

10/10

Exceptional

10 May 2026

Candy

The manager was very accommodating. We had issues not finding the information from Expedia and he took care of it and checked us in and deal with the issues later. I'm grateful for the help

Family_with_children

10/10

Exceptional

10 May 2026

DEVIRA

Clean room great staff

Self

10/10

Exceptional

09 May 2026

Kelvin

Nicely decorated, well maintained, and smelled good. Beds are 10/10. Will stay again anytime.