Name: Courtyard West Palm Beach
Address: 600 Northpoint Parkway, 600, West Palm Beach, 33407, US

10/10

Exceptional

28 Jul 2026

Vanessa

Muy buena atención y todo bien

10/10

Exceptional

27 Jul 2026

Tara J

The hotel was amazing everything was very upscale looking, staff was very professional like in an upscale establishment as well. The room I booked a double Queen wasn't available I guess , they changed it to a king which turned it into a co-sleeping situation ( with my daughter )I wasn't too happy about it but it worked out she hung out all night but anyways hotel ended up comping me free parking, water juice even gave me a charger as I forgot mine.

10/10

Exceptional

26 Jul 2026

Daniel

Nice breakfast

10/10

Exceptional

26 Jul 2026

Patrick

Nice spot would go back again

6/10

Pleasant

24 Jul 2026

Hope

Check in was awesome and the room was great. However, I locked my keys in my car an hour before check out and went to go wait for the locksmith in room my but my key card was already deactivated - and I had not checked out with the front desk. I had to wait in the lobby area, which normally wouldn't have been an issue except that it was swelteringly hot. Not sure if the AC was broken or if the staff turned it up for their own comfort but it was like a terrarium in there. I was so hot I began to have a panic attack and had to have my friend come meet me so I could sit in their car with AC while I waited for the locksmith

6/10

Pleasant

13 Jul 2026

Vanessa

Mediocre. I did not get the room I initially booked until i complained. Then was moves to the end of the building where there were rarely any other guest seen and far from everything. I would not return

Friends

8/10

Excellent

10 Jul 2026

Jessica

Cleanliness but bed was very uncomfortable

Partner

10/10

Exceptional

08 Jul 2026

Terry

like it all

8/10

Excellent

06 Jul 2026

Hilda

The rooms were very clean, however there was no hot water. The hotel is oaky if I would of been staying longer then one night, I would of been very disappointed.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Kevaughn

My husband and I recently stayed at RIU Negril and upgraded to an Ocean View room upon arrival after a long drive from Montego Bay Airport. We were excited to start our vacation and see the upgraded room, but unfortunately, our first impression was disappointing.

As soon as we entered the room, we did our usual inspection and pulled back the bedding. We immediately noticed that the sheets, pillowcases, and bed skirt appeared dingy and had visible stains. This was very concerning, especially for a room that had supposedly been cleaned and prepared for new guests.

We contacted housekeeping right away. Two housekeeping attendants came to inspect the bedding and agreed that it needed to be changed. While replacing the linens, they mentioned they had run out of clean sheets and would need to go to another building to find replacements. After going through approximately six sheets and multiple pillowcases, they were finally able to provide clean bedding.

The room only had two pillows, so I requested two additional pillows. I was informed they would need to bring them later. I also requested a blanket/duvet, but was told none were immediately available and that they would have to locate clean ones and return later as well.

While housekeeping was in the room, I pointed out several other cleanliness issues. The shower had not been cleaned properly, as soap residue was still visible on the walls and floor of the shower. The couch also had noticeable stains, which created an unclean

Family

10/10

Exceptional

04 Jul 2026

Christina

Kenny was great

10/10

Exceptional

04 Jul 2026

Jose C.

Wwwwwwwwwwwwwwwwwwwwwwwww

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Donnella

All good, no issues.

10/10

Exceptional

01 Jul 2026

Samuel

Clean rooms very friendly staff and helpful always.

Self

10/10

Exceptional

28 Jun 2026

Talita

Loved our stay here!

8/10

Excellent

19 Jun 2026

Elex

Staff was great. The only issue we had was you are a cashless property but charge cash to wash and dry clothes. That would be ok however because you take only quarters and the manager os the only one who can give you change. This becomes a problem when a manager is not.on duty. Inhad to go to a c- store to get change. I suggest putting a changer in the laundry room or lobby

10/10

Exceptional

07 Jun 2026

Natalie

Hotel room was cleaned and staff was amazingly helpful.

Partner

10/10

Exceptional

04 Jun 2026

Tyrone

perfect

Family_with_children

10/10

Exceptional

03 Jun 2026

Jordyn

I would stay here again, mainly because of the staff. The managers at this hotel were impeccable. For someone that travels every month and lives out of a suitcase, this team was beyond attentive and hospitable. I checked in close to midnight, and the gentleman behind the desk already allotted me for a late checkout for my last day (due to flights). He was so helpful and understanding. It didn't stop there. I needed coffee during the day (as the Bistro shop was closed); but one of the managers of the hotel WENT OUT OF HER WAY to make me coffee EACH DAY!!!! She wouldn't even allow me to pay or tip. I was speechless beyond words. Her name escapes me; but the sweetest blonde manager you could ever come in counter with. She was lovely; and I only wish her the most success in life. She was worth the stay!!!!
-Jordyn

Self

10/10

Exceptional

03 Jun 2026

Patricia

Very surprising
Large, clean rooms
Amazing pool and close to shopping and restaurants

Business

2/10

Poor

31 May 2026

Edgar

I was very disappointed with my stay at this hotel. During my visit, I spotted five cockroaches in the room, which made me feel extremely uncomfortable and concerned about the cleanliness and hygiene of the property. A hotel room should feel clean and safe, but this experience made it difficult to relax or enjoy my stay.

I hope management takes this issue seriously and addresses pest control and sanitation immediately. Unfortunately, based on my experience, I would not feel comfortable staying here again or recommending this hotel to others.

Self

10/10

Exceptional

29 May 2026

Rachquel

The staff

Self

10/10

Exceptional

29 May 2026

Kerry

Property was clean, smelled good and the staff were nice and helpful

Self

10/10

Exceptional

29 May 2026

Jayla

I always enjoy my stay here, the room was clean and the balcony was excellent, the only thing caught me off guard was now they charge for parking.

Partner

8/10

Excellent

23 May 2026

Sheritta

Staff was very nice

10/10

Exceptional

23 May 2026

Michael

Very nice staff.

10/10

Exceptional

12 May 2026

Grover Collins

Amazing place to stay for work and fun!

Self

6/10

Pleasant

10 May 2026

Katerin

Un hotel muy tranquilo

Partner

10/10

Exceptional

10 May 2026

Deqiang

Convenient location

Friends

10/10

Exceptional

08 May 2026

Kathryn

Great stay nice staff

Partner

8/10

Excellent

04 May 2026

Robert

Property was clean and simple. A little bummed that parking was 10$ per day.

Self

8/10

Excellent

03 May 2026

Francisco

Gym was limited on equipment

6/10

Pleasant

30 Apr 2026

arnold

They said you had to pay for cleanup, no microwave in room, essentially if you needed anything you had to go get it or do it yourself

Partner

10/10

Exceptional

27 Apr 2026

Cheryl

Great staff and pool!

Friends

10/10

Exceptional

25 Apr 2026

Molly Shaw

The hotel room was clean, the staff were all super nice and it was in a great, quiet location!

Partner

4/10

Poor

11 Apr 2026

THOMAS

The bed was way too soft and advised the front desk the mattress should be replaced.

Partner

10/10

Exceptional

10 Apr 2026

Grace Ann

Clean room and pool area and friendly staff!

6/10

Pleasant

08 Apr 2026

Lisa

The room was clean, which is most important to me. However, the beds weren’t the comfiest. The TV was glitchy and the balcony lock didn’t lock at all. But we weren’t in our room hardly at all so that didn’t matter much. More upsetting was the fact that we could hear a man snoring super loudly in the room next to ours.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Robert

Billed for parking not in hotel description. Room NOT serviced on a daily basis. And hotel has NOT refunded security deposit taken at check-in although room was fully paid in advance. Will not stay at this property again!

10/10

Exceptional

28 Mar 2026

Lawrence N.

Easy parking. Great location off 95. Very clean facility

Partner

10/10

Exceptional

21 Mar 2026

Joseph

It was really nice

Family

10/10

Exceptional

14 Mar 2026

Jerry

Got to me the Manager and the staff and made my stay very pleasant! Very pleased and will go back again.

2/10

Poor

10 Mar 2026

Ana

I'm not one to leave a bad review just because I'm not fully satisfied but staying at this courtyard was by far one of the worst experiences. The room was dirty, the floor and carpet. There were not enough sheets and pillows to set up the sofa bed, so if you arrive late in the evening and want to get everything ready for your family, make sure to let the front desk know well in advance. There was some sort of blood stain on the sofa bed, it was a good thing nobody in my family stayed there. The only good part of this stay was the employees.

Family_with_children

8/10

Excellent

10 Mar 2026

Sonia

STAFF WAS NOT VERY FRIENDLY .

10/10

Exceptional

10 Mar 2026

Pablo

Great!

10/10

Exceptional

09 Mar 2026

Jeffrey

Clean room and friendly staff.

8/10

Excellent

23 Feb 2026

Phillip

yes

6/10

Pleasant

20 Feb 2026

Luis

We booked a King size bed and none were available at check in. Food was not great at Bistro. We stayed at a Courtyard with a bistro the week before this stay and the food was much better.

Partner

8/10

Excellent

18 Feb 2026

stephen

Room was very nice and good size, bed was comfortable. Exercise room was decent. Washer & Dryer was available.

Partner

2/10

Poor

17 Feb 2026

Cody

Wouldn’t Honour the Expedia pricing or parking/breakfast.

6/10

Pleasant

15 Feb 2026

Marline

The room was nice. Everything was clean two things that I did not like I booked at the end of January just so I could get a room that’s not on the first floor cause I hate being on the first floor and they gave me a room on the first floor and everything was already booked even though I booked ahead of time and the second checkout is at 12 PM. It was 930 housekeeping kept knocking on the door banging and we were trying to sleep so I did not like it, but other than that, it was clean. Customer service was good. Front desk was nice.

Leisure

4/10

Poor

08 Feb 2026

Olena

The lady that was checking me in had the worst attitude. I was checking in the hotel after driving for 4.5 hours, my booking included parking, breakfast for two and internet(I paid extra fee for these). She told me I need to pay for parking, I told her I had it included with my booking, the attitude became worse, like she was doing me a favor by “reverting” the parking fee for this one time(I already paid for it through Expedia!) - I never had ANY issues like this by booking through Expedia. She didn’t point us in the direction of where our room was located(realized we were on the wrong side of the hotel by the time we’re walking out of the elevator. The internet was awful, couldn’t connect my device to stream from the device to the TV, breakfast is atrocious choice between yogurt parfait and a pastry(when asked if I can replace pastry with an egg or two - I got refusal). The bathroom in our room didn’t have a working air vent - think anyone using a bathroom and or shower and the smells just stay there. I’ve stayed in Courtyard Marriotts before, in different states, but this experience has been the worst. Still have “temporary” hold on my card. But nonetheless, I will be avoiding Marriotts on my future travels just because of this one stay. Atrocious.

Leisure Friends

6/10

Pleasant

31 Jan 2026

Daniel

Room was clean. Thee should have been a rubber mat in the tub very slippery.

8/10

Excellent

30 Jan 2026

Patrick

No hassle check in; comfortable room and to date property was quiet .

Partner

10/10

Exceptional

28 Jan 2026

Colonel

Very comfortable room.
Convenient location.

Leisure Family

8/10

Excellent

19 Jan 2026

Cynthia

Please stop changing to park overnight after we pay to sleep at hotel

Business Self

6/10

Pleasant

16 Jan 2026

Scott

The Expedia description made it sound like breakfast was complimentary so we were disappointed to find out otherwise. The \"restaurant\" had one worker and our evening tater tots took almost an hour. My teens were excited to play games by the fire pits that were highlighted on the website, only to find out they were out of service during our stay. The rooms were great though! We've never given a bad review in any of our Expedia stays but wanted to express our disappointment.

10/10

Exceptional

12 Jan 2026

Demetry

The room was very clean and the staff was very friendly.

Friends_and_family Friends

6/10

Pleasant

10 Jan 2026

LORI

It was ok.

10/10

Exceptional

06 Jan 2026

louis

Clean spacious room, the elevator on my side of the hotel was out of order. Other than that everything was fantastic

Leisure

10/10

Exceptional

05 Jan 2026

Anita R

Very nice place room was great!!

10/10

Exceptional

03 Jan 2026

Kevin

Good

8/10

Excellent

03 Jan 2026

Jamie

Nice room but they tried

10/10

Exceptional

01 Jan 2026

Mohammad

Everything was excellent.

Leisure Family

6/10

Pleasant

31 Dec 2025

Sharon

There was a roach in our room. Did not like the breakfast.

Partner

4/10

Poor

30 Dec 2025

Elizabeth

No complimentary breakfast, no microwaves in the room, strictly bare bones bed and shower.

Leisure Family

2/10

Poor

29 Dec 2025

Latricia

I paid for a king bed with a sleeping sofa, I was given 2 queen beds instead. The furniture was scraped badly like it was donated. Had plumbing issues. TV kept messing up fuzzing. I showered and the water ran all night. Worst thing of all, there was a stain in the sheets like body fluids.

Business

10/10

Exceptional

23 Dec 2025

Jacques

Wonderful staffs members . Excellent customer

Partner

4/10

Poor

22 Dec 2025

alicia

I don't usually leave reviews, but I was so disappointed in the Courtyard that I felt compelled to write a review. Let me start by saying the Courtyard has, in the past, been my reliable hotel for low-key travel. Affordable, clean, and well-maintained. This experience was different. The staff were very friendly; however, the room felt very neglected. The furniture looked like a wild animal had scraped off the varnish. The sheets felt like sandpaper, super thin and a little dingy. The couch was so dirty that we were afraid to sit on it. The room gave me had a general \"ick\" feeling. I've always liked a courtyard, but this was far below the standard I remembered. My friend's room had no air conditioner, and apparently, they were aware of that and put her in the room anyway. Overall, I would not give this stay a good rating and would not stay there again. The experience has left me feeling leery about Courtyards by Marriott going forward. Cutting corners to save money can also cost you customers!

Leisure Self

8/10

Excellent

21 Dec 2025

Lawanna

Prices for the bistro’s breakfast is less than $15

Leisure Family

10/10

Exceptional

20 Dec 2025

Tony

It was a great stay. Staff was great and the room was nice. Very convenient next to I-95 and lots of restaurants and shops near by.

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2025

Kevin

No balcony. Breakfast was below average and way overpriced

Leisure Self

10/10

Exceptional

19 Dec 2025

Cynthia

Excellent

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

Cynthia

Very nice hotel!

2/10

Poor

06 Dec 2025

Todd

Check in took too long even though we were the only people checking in or out. They didn’t finish cleaning our room until 30 minutes after the promised time.

Business Family

6/10

Pleasant

06 Dec 2025

Joel

Rooms are clean but this place is a dump. I can’t believe the overall rating is so high. This place needs a gut Reno.

Business Self

10/10

Exceptional

30 Nov 2025

Lorenzo

Awesome stay

Partner

10/10

Exceptional

27 Nov 2025

Imani

It was very nice and relaxing.

Leisure

10/10

Exceptional

26 Nov 2025

Jessy

Room was excellent, I got greeted with a Bday Basket gift that hit the spot. Staff was great

10/10

Exceptional

24 Nov 2025

Melina

Clean room, friendly staff, great location

Leisure Family

10/10

Exceptional

24 Nov 2025

Zenno

Excellent

Business_and_leisure Self

10/10

Exceptional

24 Nov 2025

Denise

Clean rooms and grounds were well attended.

Leisure Family

10/10

Exceptional

22 Nov 2025

LEE ANN

Food was good and fresh

Leisure Self

8/10

Excellent

19 Nov 2025

mark

Clean and everything worked

Business

2/10

Poor

17 Nov 2025

Ashley

I stayed at this hotel on 11/14/25. I woke up covered in bites. Waited 10 mins at the front desk before check out and nobody came to help us. We had a flight to catch. As soon as I had a moment to contact the property they said it was too late to complain about the issue. I’m covered in bites and it’s disgusting. And the front desk refused to address the issue.

Leisure Family

10/10

Exceptional

12 Nov 2025

Jaslyn

The hotel is conveniently located to the airport. The staff were very professional and very accommodating. The room was spacious, clean, quiet, and comfortable. Highly recommend!

Leisure Self

8/10

Excellent

08 Nov 2025

Glenda Marie

The view from the balcony was lovely.

Leisure Family

10/10

Exceptional

07 Nov 2025

Paul

Very clean rooms

10/10

Exceptional

03 Nov 2025

Angela

We love that the World of Beers was within walking distance.

Leisure Family

8/10

Excellent

01 Nov 2025

Adrian

Nice

10/10

Exceptional

31 Oct 2025

Trevor

Hotel is in great condition and the staff were friendly.

Leisure Family

10/10

Exceptional

27 Oct 2025

Greg

Easy check in and very clean room.

8/10

Excellent

27 Oct 2025

Bruce

It was very nice and staff were very helpful.

10/10

Exceptional

24 Oct 2025

Robert

Very clean- older but well kept

Leisure Family

2/10

Poor

24 Oct 2025

Alison

AWFUL SIGNAGE!!! Some staff was helpful others not @ all
Really $6 for a small bottle of Diet Pepsi that is ridiculous afraid you are not ripping customers off enough w/ a $40 per night parking charge
Next time Hamton Inn same rooms, free water & fruit & ALL THE STAFF HELPFUL NOT JUST SOME, MUCH BETTER

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

STEPHEN

.

6/10

Pleasant

18 Oct 2025

Takesia

No microwave inside room nor mirror.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Evelyn

Great place to stay. Quiet, clean and comfortable. Would definitely stay here again.

Friends_and_family Family

4/10

Poor

18 Oct 2025

Sahana

Breakfast was just nothing. We paid for breakfast but they initially didn’t agree.

6/10

Pleasant

15 Oct 2025

Constance

The room and facility was nice and clean the price I was quoted in the app was different at check in that was a little disappointing but it was convenient for location of where I needed to be in the morning