Name: Scarisbrick Hotel
Address: Lord Street, 239, Liverpool, PR8 1NZ, GB

10/10

Exceptional

25 Jul 2026

mark

Hotel was great close to everything you need

8/10

Excellent

23 Jul 2026

Edward

The hotel was cleaned well. I was comfortable . I got a small room. It would have been nice if there was a picture on the wall or something. The staff were helpful too.

2/10

Poor

23 Jul 2026

Anthony

This hotel is dilapidated. The staff really doesn't care. There was loud music until 3am. The windows don't open and it was hot. The elevator was very sketch. The only positive was that the beds and towels were clean. Find somewhere else if you can there have to be better options.

2/10

Poor

22 Jul 2026

Limes Lesley

We checked in on the 21/7/26 at 17:00 for an over night stay on my daughter’s birthday,we also had my granddaughter age 10 with us. The man behind reception was rude and dismissive he hurriedly pushed a piece of paper towards me barking write yourhome address and sign. He pushed a door key card at me and snapped third floor. I didn’t catch the room number he said so I asked again which room number please? he wrote 317. We called for the lift when it came it smelled awful and there were buttons on the control panel missing broken mirror on one wall and dangerous trip issues with the floor.
I was horrified to see the unkempt corridors filthy walls stained and dirty stained carpets. Dead flies above our bedroom door, the room number was missing the 3 just the 17 remained.
On entering the room
There was a terrible musty smell marks on the bathroom/room
Floor, cigarette burn marks on the sides in the bathroom the carpet leading into the barhroom wasn’t fixed down and was a trip hazard. Also ripped carpet by the bed.
The room had awful dust around the bed heads and hard surfeses.
Due to the smell and the damaged chips in the walls plus one of the doors looked like it was dropped and broken the tiny window wouldn’t open properly.
Due to the awful condition of the room this upset my daughter and granddaughter, I tried to ring reception and it just rang out. We had a meal booked so had leave. There wasn’t anyone at reception as we left so I desided to talk when I got back at 8

10/10

Exceptional

22 Jul 2026

Anthony

Parking good clean room didn't have breakfast

4/10

Poor

21 Jul 2026

John

I had booked a double standard room for 2 adults and a 3 year old, I was told that most of the bedrooms had a bed settee.
However ours didn’t, the receptionist said she could do nothing about it and there wasn’t any cots available nor any other rooms.
However another member of staff offered me 3 single duvets 2 to lay on and. 1 for a cover
So my bed for 2 nights was on the floor.
The hotel Parking was full so I had to pay £12 in a council car park
Having paid nearly £500 for 2 nights due to the golf I did expect something a little better than we were presented with not to be teleported back to the 1940s

Friends_and_family Family

2/10

Poor

21 Jul 2026

Line

Sadly, there is not much positive to say about our bed and breakfast stay in a double room at this hotel. We stayed over the Open weekend and you can imagine how increased the room rates were. The hotel is tired, filthy and noisy. The double room is so small, you can't get into the room without having to close the door first. The bed and mattress were the most uncomfortable. Headboard wasnt even attached to bed but just balancing against the wall. The shower hose was broken so water would be spraying everywhere when showering. And the bathroom door wouldn't shut properly. The breakfast was a joke - we were told they would serve it from 6am. We got there at 6.10am to breakfast food that was cold and an excuse that they had changed the time without telling staff so they weren't ready. The drinks machine didnt work and there were flies in the fresh fruit. We had breakfast at one of the nearby cafes the second morning - highly recommend that approach.
Our room key randomly didnt work when we returned on the first day. It was fixed but no apology or explanation. Customer service was non existent. Except for the lovely lady at the front desk on Monday morning.
Overall, we paid a small fortune and it was honestly the worst hotel stay I have ever experienced. Not entirely sure how they can claim 3 stars.
Location might be the only good thing about this hotel!

Partner

2/10

Poor

20 Jul 2026

Dr Paul

This is certainly the worst hotel we’ve ever stayed in. The whole area around the hotel is very rundown and scruffy. The reception staff were adequate. The lift was rickety.
Our room was the smallest double room that we’ve ever stayed in and very basic. The bathroom was so small I could stand in the middle of it and reach all four walls without moving. The windows wouldn’t shut properly and were filthy. The hairdryer was missing.
The hotel parking which can’t be reserved in advance was full even in the early afternoon.
At 5am a very noisy generator started up outside our room which made it impossible to sleep. Breakfast was very poor. They had no orange juice and the coffee was undrinkable. The fried eggs were all hard and the only good thing was some fried bread.
The proximity of the hotel to Royal Birkdale Golf Club and the Open Championship was the reason we were staying there. The cost of the room is normally about £80 per night but we had to pay £335. We certainly won’t be going back.

Partner

10/10

Exceptional

20 Jul 2026

John

Clean tidy bedroom. Staff very friendly and helpful. Good breakfast 😋

Self

6/10

Pleasant

20 Jul 2026

George

Hi the pub next door has music going until the early hrs of the morning impossible to sleep,

Friends

6/10

Pleasant

20 Jul 2026

David

Very tired hotel but clean and good location

Friends

2/10

Poor

20 Jul 2026

Alex

Awful hotel. Rooms in poor condition with no evidence of investment for many years. Not hot water first thing in the morning. Night club on one side of hotel and pub on the other. Both playing music until the early hours. Hotel staff did try & find alternative room for us but could only find double when twin needed so we left & found Premier Inn for rest of our trip.

Speaking to staff the live late night music is an ongoing issue, especially at weekends, so in my opinion they shouldn’t be selling the rooms at all.

Do not stay at this hotel. Quite possibly the worst hotel I’ve ever stayed in.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2026

Joseph

Communication prior to the stay was the biggest negative. Booked a double standard room as that was the only room available close t

6/10

Pleasant

20 Jul 2026

Robert

parking very poor

Partner

6/10

Pleasant

19 Jul 2026

Sylvia

Very central convenient to the station. Very noisy bar next door.

Partner

2/10

Poor

19 Jul 2026

Fadoua

Stayed there for a week and not once have they cleaned the room or put fresh towels in. The shower drain over flowing with horrible drain, dirty water. Asked for some towels and they gave me hand towels- that’s all they had. Bar smelled horrid. I wouldn’t wish this hotel on my worse enemy

Business Self

2/10

Poor

18 Jul 2026

Paul

Next door to a night club although sounded like the dj was in my room. Couldn’t close the windows. No air con. Horrendous in a heat wave.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Christie

Only hotel available in Southport for the Open. Absolute basic room, no AC, no toiletries, no WiFi, no safe, threadbare carpet, no place to refrigerate medicines. Incredibly miserable experience. Left before end of paid stay.

Partner

2/10

Poor

18 Jul 2026

Gary

I pressed the wrong button when booking and ended up with a date I didn't want. I rectified it straight away and asked for a refund which the hotel declined even though I stayed the date I wanted. The communication from the hotel staff wouldn’t give me a managers name and were very unhelpful. They didn’t respond on the chat box either. They will argue terms and conditions but still think it’s a disgrace as I realised my error in literally a minute.

The hotel itself was dirty and had a disgusting lsmell to it. Despite paying for the room I don’t want, I will not be staying.

This is the last time I will be using this service!

Self

10/10

Exceptional

17 Jul 2026

Sydney

The TV was not working apart from this we had a great stay. X

Partner

6/10

Pleasant

15 Jul 2026

Phillip

Staff where great bar manager was great pool not available bit unkempt the room sorry

Self

2/10

Poor

14 Jul 2026

Heather

Awful experience, do not stay here! Dirty, dated, hot, nasty. Staff incredibly unhelpful.

8/10

Excellent

13 Jul 2026

Colin

Staff was really helpful telly would not work it was only batteries in the remote they give me some I change them and it was ok they said any problem just let us know

Partner

10/10

Exceptional

11 Jul 2026

Alice

It was great, clean room and amazing staff

Self

4/10

Poor

09 Jul 2026

Alison

It was cheapish!

Friends

8/10

Excellent

08 Jul 2026

James

The hotel was a reasonable cost and the staff were all okay

Self

8/10

Excellent

07 Jul 2026

Lee

Clean comfortable very restful

Self

6/10

Pleasant

03 Jul 2026

christine

Staff great the room I was given was very small for a double also on a high floor. Staff changed it straight away and helped with my door key. Breakfast was fine
Parking fine
Nightclub was noisy and bar was what I expected sociable.

Self

6/10

Pleasant

29 Jun 2026

Summer

Room was OK quite small but was perfect for 2 adults. Bathroom fairly new was nice and modern. Cleanliness 6/10. Didn’t have breakfast or dinner there. Close to all the little shops on Lord st. Only bother is being at the front of the hotel hearing all the music from pubs. Was perfect for just a night. Early checkout 10am.

Partner

6/10

Pleasant

29 Jun 2026

Paul

Typical britania property, run down, minimal investment.

4/10

Poor

28 Jun 2026

Matthew

I may have been lucky prwvipibut this was possibly my worst experience staying at a hotel . I paid for early check in as I needed to be somewhere and checked in online the day previous. When I arrived the receptionist said they had no rooms as the person the day before had taken payments but not done something on the system so she had no rooms she can allocate. I explained that my room was booked and paid for weeks in advance and I paid for early check in she said there was nothing she could do the manager was on his way and if the other girl didn't turn up the manager would sack her and repeated this over and over again saying the manager was very unhappy . No criticism if the receptionist herself she was very young and should never have been in this situation as she was not experienced enough. But I tied explaining I dont care how upset the manager is she has a customer infact several customers who are upset and thats what is important. After contacting the manager again she was able to eventually allocate a room no mention of my early check in fee being refunded or any form of compensating. The the key card would ot open the door and I had to travel up and down to the third floor to have it reprogrammed 4 times before being let in by a master key, advised I needed to leave can it be sorted by my return it wasn't and again had to be let in by a security key . Room was nice and tidy but just above a bar that had a live band playing loudly making it impossible to sleep

Partner

2/10

Poor

28 Jun 2026

Shannon

Never again - Room was absolutely awful!

Partner

8/10

Excellent

26 Jun 2026

Tony

Nice staff on reception and helpful

Partner

4/10

Poor

25 Jun 2026

Stephen

Two noisy outside bed sheets not change.. wife Wi-Fi don't existence no change of towels

Partner

4/10

Poor

24 Jun 2026

Katherine

Very dirty and depressing. I had to move rooms 5 times! A record! Music blasting full volume with base till the early hours even on a Monday and Tuesday night and even beginning at 7.30am in the first 3 rooms I was offered. Do not take a room overlooking Scarisbrick avenue unless you like to be woken by blasting music and bar deliveries.

Generally worn down and smelt of vape throughout. Most things need replacing.

The final room I got was actually acceptable with high pressure shower and very hot water. Large tv, decent enough fittings and very spacious but as the windows don't open more than an inch it was swelteringly hot.

Typical Britannia style of beautiful historical features being neglected and left to ruin mixed in with dirty carpets, broken furniture and shoddy workmanship. Plus being given the Key card to an occupied room on my first room change! Common with Britania from what I've heard.

Staff was mixed bag, some were excellent some not so much.

Self

10/10

Exceptional

22 Jun 2026

Carl

The hotel was absolutely good I am going again on the 20th of July for two nights this time and have good time again it was absolutely excellent that hotel thank you

10/10

Exceptional

14 Jun 2026

Paul

Brilliant stay, lovely hotel and great staff

Partner

8/10

Excellent

11 Jun 2026

ADRIAN

Enjoyed staying here. Being an older hotel it has a bit of character about it, which I like. Woman on reception helpful, very nice and friendly.

Self

10/10

Exceptional

05 Jun 2026

Gareth

Great hotel, made to feel welcome, clean room and great food. The bar was very good and served good beer

Self

8/10

Excellent

31 May 2026

Michael

The only problem was house keeping needs to improve had to go down for tollit roll plus bathroom was not cleaned properly but apart from that for the price good would stay there again

Friends_and_family Family

10/10

Exceptional

28 May 2026

elizabeth

Simple process hotel met needs for the purpose if the stay

Partner

6/10

Pleasant

25 May 2026

Peter

Breakfast was terrible for the price and to many prices.

Partner

6/10

Pleasant

24 May 2026

olamide

Room was very clean and the front desk staffs were helpful

Friends_and_family Family

2/10

Poor

05 May 2026

Barry

Tv would not work noisy shower was cold

Partner

8/10

Excellent

04 May 2026

John

Room was clean bed comfy shower over bath window was broken I reported it to reception 3 times nobody came the bar ok when it was open shut at 10.30 Saturday night and 10pm Sunday night no warning just put shutters down and he was gone breakfast was good plenty to choose from.

Self

2/10

Poor

04 May 2026

Nathaniel

Stayed across the road from a club today blasted music all night and the club inside the hotel blasting music all night too. People yelling in and outside the hotel most of the night

4/10

Poor

04 May 2026

Joanne

Not the best hotel! Very noisy all night , full of drunk people, paper thin walls , beds not very comfortable, very hot in room windows wouldn’t stay open , wouldn’t recommend staying here.

Family_with_children

10/10

Exceptional

03 May 2026

Eghosa

I highly recommend this hotel to anyone looking for an unforgettable experience, whether it’s enjoying live music, good food, or socialising. They have everything covered.

Partner

8/10

Excellent

03 May 2026

David

The place looks lovely from the outside, unfortunately thats where it ends , inside it is old unloved and in need of decoration/ upgrades

8/10

Excellent

28 Apr 2026

Amy

Most things were not open on the Sunday only offered breakfast for one day. The room was basic but clean. The bar only took card and wasn’t much choice.

Family_with_children

10/10

Exceptional

27 Apr 2026

Mary

Nice room great breakfast checkin easy and free car parking

Partner

8/10

Excellent

21 Apr 2026

Jose

Being near the beach, plenty of night life and so can get pretty noisy especially on Fri/Sat nights.

Self

8/10

Excellent

17 Apr 2026

ANDREW

/

10/10

Exceptional

14 Apr 2026

Andrew

Sue on reception was absolutely fantastic. My only other comment is that the hotel used to have a gym and swimming pool, but these were apparently closed during the pandemic but never reopened.

Family_with_children

6/10

Pleasant

14 Apr 2026

stephen

We have stayed at the Scarisbrick many times and know what to expect for the price , the hotel has been closed for a while which we thought was for refurbishment like the Prince of Wales also owned by Britannia inns . We found out that it was closed for plumbing work , still think there are major problems as we stayed in room 9 in one of the suites ,the corridor leading to the rooms stunk of drainage issues .We didn’t complain as we know what to expect and for 1 night we put up with it . The staff are always great , but it’s going to be The Prince of wales from now on .

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Paul

Good bar staff

Business Self

8/10

Excellent

07 Apr 2026

Karen

3 night stay at this hotel. The room was warm, clean and spacious. Bedding and towels were plentiful.
The hotel itself was a bit tired and worn but that didn't stop us from enjoying our stay 🙂

Partner

8/10

Excellent

05 Apr 2026

Pamela

Had to park in the overspill carpark was abit tight to get into, hotel bit dated and old carpets but clean, room was spacuous bed not great very hard and uneven to lay on, only 1 pillow no spares in room, the heat in the rooms especially the bathroom was too much over bearing ...nice bathroom clean and modern .. breakfast was nice plenty of choice and all food was hot ... handy for a central stay in southport plenty of pubs, bars and restaurants all around shame the weather was too windy for the entertainment to go ahead outside the town hall

8/10

Excellent

04 Apr 2026

Michael

Car parking very poor trapped

Room is great and clean
But pillow not enough, unable to sleep.
Good values
English Breakfast is lovely, but sausage not nice tasty as too cheap.

10/10

Exceptional

17 Nov 2025

Hashim

Good

Business Self

6/10

Pleasant

15 Nov 2025

paula

Hotel was not busy. We wwre put in a disabled room. None of us our disabled. My husband is 6ft and the sink in bathroom was about 3ft high and bowl was tiny. Otherwise clean.

Partner

4/10

Poor

10 Nov 2025

Philip

Noisy hotel, live music venues close by until 3 to 4 am

Self

2/10

Poor

09 Nov 2025

Mr M

Horrendous sleep. The room was like a sauna. No windows either. No help from staff when asked about it

Partner

2/10

Poor

09 Nov 2025

Julie

My room was right opposite a club, window was broken so wouldnt shut. Manager claimed they were fully booked so I didnt stay. It was so noisy there was no way to sleep.

Leisure Self

6/10

Pleasant

07 Nov 2025

Toni

They were polite

Leisure

8/10

Excellent

03 Nov 2025

john

The staff were very efficient.The building is tired but well maintained and cleaning was to a good standard.

Partner

8/10

Excellent

02 Nov 2025

Mark

Good location for everything around

10/10

Exceptional

22 Oct 2025

Anthony

Was this an

2/10

Poor

19 Oct 2025

Alan

I always book a hotel with parking so I booked the hotel.we arrived 5 hours early and was told we could use the car park.thay have 2 a carpark and an overflow one.both hold about 6cars and both were full.so paid £6 for a private parking.went for a walk and something to eat.booked into the hotel was given room 219.it was like being in a sauna far to hot and the windows only opened about an inch.after about 2 hours of listening to the banging music from the pub next door we decided we could not listen to that all day so we packed up and went home.the room was dated.and the passage way floor squeaked when you walked and the room smells of damp
We were glad to get home.I would not recommend this hotel to anyone.I suppose it’s ok for young people who like loud music but not recommended if you want a good sleep.

Partner

8/10

Excellent

12 Oct 2025

Tom

Clean, Good Service and great rate for basic needs

Booked this hotel not knowing it was a Britannia Hotels site and having had bad experiences in the past with them I might not have booked it had I known. BUT - Really pleasantly surprised by this experience, staff were very helpful and available even late into the night. It's a grand hotel that's seen better days as many Brittania Hotels are but this one is better kept than others I have stayed at. It also had lively bars on site, was very conveniently situated close to the station (5mins walk) and my room was definitely a good enough, probably better standard than I would expect for the *very* low rate I paid. I appreciate that Southport has probably seen a downturn in tourism over the last year or two after recent events (I was on business locally) which may have played into the low price but still, it really was a very good rate. Really generally pleased with this stay of 2 nights. The breakfast buffet is cheaper booked at reception (9.95 if booked at check-in) but I'm afraid whilst it was a reasonably wide cooked breakfast choice I attended later in the time slot and it was old and overdone from sitting out under heat lamps. Perhaps my fault on timing not theirs. Wetherspoons is less than 5 mins walk away on the same street for an alternate breakfast choice plus a number of cafes nearby

Business

4/10

Poor

10 Oct 2025

Carolyn

Room clean and comfortable but staff unhelpful. Breakfast food was tasteless and greasy obviously deep fried
. Only 7 rooms occupied for all the hotel but was still quite a long trek to our room

Leisure Partner

6/10

Pleasant

07 Oct 2025

Andrew

Room ok bed not comfortable noisy

Business Partner

8/10

Excellent

06 Oct 2025

john

Good choice of breakfast Good all round local transport near to the station and bus stop

Leisure Partner

8/10

Excellent

03 Oct 2025

Nicky

Room was ok heating is too hot like being in a sauna noise from the bars is terrible until 4am then can hear people drunk still until 6am.

10/10

Exceptional

02 Oct 2025

Eileen

Yes there are shops in the area also cafes. There is a small parking area which is free when you book in. The staff were friendly and welcoming. The hotel was clean and the room was clean and comfortable.

Partner

4/10

Poor

29 Sep 2025

John

The hotel was adequate and reasonable for the money. The majority of the staff were unfriendly and unhelpful.

My main issue was somebody (male) opened our bedroom door about 11:30 pm. We did not see who. I said hello and the males shouted lots of swear words. The female who was with him giggled a lot and then they both ran down the corridor. I did not follow as I was naked in bed.

In the morning I went to reception about it. The person on the desk could not have cared less. She informed me that sometimes they give people the wrong room number and a key to open the wrong room. All of this left me feeling the hotel was not a safe place to leave things and I was not valued as a customer.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Tracy

I had to give up at 2.45am and go to reception as the music from the bar down below was so loud. I was moved to another bedroom as i was informed it could go on till 5am!!! The rooms were so hot as well. Could do with some TLC but can't complain overall.

Leisure Self

2/10

Poor

28 Sep 2025

Joanne

This hotel is more like a hostel. It is very tired looking in need of a massive refurbishment or knock it down and rebuild! Old tatty furniture, dodgy doors and a pungent musky smell from the rooms. We had the pleasure of a nightclub booming into the early hours for your restful night! Then when the music does stop the delightful loud humming of goodness knows what fills the few seconds of quietness that remained until we left the next morning. We went as a family with 2 teenages one room on the 2nd floor the other in the 4th! Safe to say we will not be returning. The location is the only good thing I can say this hotel has going for it.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Moshe

room was clean and fresh, tall cielings and overall decent.

Rooms are right adjacent to the clubs and so its impossible to sleep with the noise and vibrations from the club next door.

Fom the minute I checked in at reception, staff told me it was going to be noisy over the weekend - so they are aware of the issues - i ended up checking out early and booked another hotel
Never staying there again

Leisure Self

8/10

Excellent

28 Sep 2025

Karen

Great shopping options as right in the middle of town

Partner

10/10

Exceptional

23 Sep 2025

Louise

Staff very pleasant

Partner

10/10

Exceptional

23 Sep 2025

Geoff

Very easy check in. Lovely large clean and comfortable room. Handy for everything.

Leisure

8/10

Excellent

21 Sep 2025

Louise

Staff very nice

Leisure Partner

4/10

Poor

17 Sep 2025

Michael

Allocated room was very noisy due to karaoke in bar downstairs and double glazed window was faulty so could not shut. Moved to another (small) room, quieter but no window. Room facilities basic. However cheap and clean so just about acceptable for one night but would not stay again.

Business_and_leisure Self

8/10

Excellent

12 Sep 2025

Neil

Great staff

It is what it is.
A big old hotel, offering budget accommodation. The staff, especially Sue on reception, make it.

8/10

Excellent

10 Sep 2025

David

Stayed here many times, our preferred choice in Southport.
Conveniently situated with obliging staff.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Neil

Brilliant, helpful member of staff

Sue on reception cannot do enough to help you. She is excellent.

Self

6/10

Pleasant

07 Sep 2025

Lynne

Rooms have had a refurb, very nice but hotel can be loud due to nightclub underneath

Leisure Friends

8/10

Excellent

02 Sep 2025

Brian

Basic hotel in need of renovation but very clean nice rooms with good service. A little noisy around the hotel if you want an early night.

Friends_and_family Friends

8/10

Excellent

29 Aug 2025

William

Beds abit uncomfartable, hot water too hot ha

Leisure Partner

6/10

Pleasant

28 Aug 2025

Brian

Loud music until 2:30 noisey fan outside window, room in to warm

Leisure Partner

10/10

Exceptional

27 Aug 2025

Michael

All good

6/10

Pleasant

26 Aug 2025

EDWARD

Property was clean and staff were pleasent

Leisure Partner

4/10

Poor

25 Aug 2025

Andy

Sad to see such a once iconic busy hotel in such a state. Southport as a whole looks really grim now sadly. Management should at least attempt to clean the carpets and make the place a little more welcoming. If you’ve only 1 bar at least have its beers available too. Should say on website, bedroom overlooks a nightclub open till 4.00 am, kinda info you want before booking for the night. RIP Scarisbrick hotel, you were fun.

Leisure Self

8/10

Excellent

23 Aug 2025

Neil

Get what you pay for

I stay here often.
It is a big, old hotel.
To be fair Britannia are carrying out subtle renovations. The desk staff are superb, especially Sue and Nat.

Business

8/10

Excellent

22 Aug 2025

WILLIAM

My stay was good and all was well

Leisure Self

6/10

Pleasant

21 Aug 2025

Simon

It was fabulous fantastic lovely hotel

8/10

Excellent

21 Aug 2025

Baldo

It was very good and clean. Thank you

Leisure Partner

10/10

Exceptional

20 Aug 2025

Paul

The staff were marvellous they got the luggage from the car and helped us to the room. They couldn’t have been more helpful during our 5 days.
Paul McGregor

Leisure Partner

6/10

Pleasant

18 Aug 2025

Clifford

the stay was good apart from noise outside could not get any sleep the staff there was friendly and looked after you we came home early to get some sleep

Partner