Name: Best Western Tower West Lodge
Address: 109 N US Highway 14-16, Gillette, 82716, US

10/10

Exceptional

29 Jun 2026

Monica

Staff was so welcoming & friendly. Very comfortable bed. We enjoyed our stay. The restaurant was lacking a bit. We are fish people & cod was served as walleye.

Family

2/10

Poor

25 Jun 2026

Marcella

I thought I was getting free breakfast as that’s what it states on here, however they don’t offer free breakfast. So if you try to bundle a save when traveling with your family this is not it. When i asked about it the lady was so rude and told me to take it up with Expedia.

Family_with_children

10/10

Exceptional

22 Jun 2026

Randal

convenience, affordability. Hot tub jets didn't work as well as anticipated. Friendly helpful staff!!!

Partner

10/10

Exceptional

18 Jun 2026

Paul

Great place to stay, clean quiet and staff if friendly. Pool was great and grills outside for a pool side BBQ. Highly recommend.

Partner

8/10

Excellent

04 Jun 2026

Kathryn

Staff super friendly & helpful.
Shower had great water pressure.
Clean but a little out dated.
It’s pretty large so took a while to find our room.
No continental breakfast, but offered a free drink pass to Steakhouse next door.
Outside needs some attention on the backside.
It was a good choice for a quick night stop.

Partner

8/10

Excellent

30 May 2026

Alma

The property is outdated but the rooms were clean and staff were very friendly.

Family_with_children

8/10

Excellent

09 May 2026

Nick

Decent rooms for the price. Our TV didn't work but other than that everything was ok. Great bar though!

Friends_and_family Friends

6/10

Pleasant

04 May 2026

Brenda

0 breakfast, no coffee hot tub wasn't working got back to hotel before ( last night and kitchen was closed

Partner

10/10

Exceptional

27 Apr 2026

Keri

The prime rib buffet was great and staff were very accommodating

Family_with_children

10/10

Exceptional

26 Apr 2026

Margaret

Easy check in, room was very comfortable and clean
Had everything we needed

Partner

10/10

Exceptional

25 Apr 2026

Jimmy

Room was clean and updated and super quiet for a good rest. View sucked but wasn’t there to admire what’s outside the window.

Partner

6/10

Pleasant

23 Mar 2026

Jeff

It was ok

Partner

2/10

Poor

11 Mar 2026

Randall

This property devalues the Best Western reputation of updated and sufficient hotels.

8/10

Excellent

02 Mar 2026

Jason

Clean room, great steakhouse. good price. Pool was 9 feet deep and warm. Parking was limited

Friends_and_family Family

4/10

Poor

02 Mar 2026

Jon

Our room smelled like musty cigarettes - to the point where not just our clothes smelled like it, but all of our belongings. The bathtub hadn't been cleaned in weeks. We had to call the front desk the first morning because we tried to take a shower and the drain was plugged with hair and other garbage. Maintenance did come up quickly to fix it. Parking was terrible. No elevator to the second floor. I would not recommend anyone to stay in this hotel.

Family_with_children

4/10

Poor

27 Feb 2026

Mysti

Hotel smelled like mold and cigarette smoke especially in the hallways. Pool towls were gond, inforemed front desk and later in the day they were still gone. Half the outlets in our room didnt work and just wasnt a very clean place.

Family_with_children

10/10

Exceptional

26 Feb 2026

Derek

Great place

8/10

Excellent

23 Feb 2026

Sarah

Staff are very nice and courteous rooms are a bit dated and I didn’t realize there was still a smoking section in the building. We had to have our rooms moved, but the staff accommodated us very well.

Family_with_children

6/10

Pleasant

22 Feb 2026

Kirsten

We were placed in a wing of the hotel that I am assuming was a smoking area and the cigarette smoke was extremely strong. I recommend checking with them at check in to make sure you don’t end up in the same situation if smoke bothers you.

The rooms were basic but the beds were comfy.

8/10

Excellent

22 Feb 2026

Wendy N.

The room was clean but the towels were paper thin and there was a smoke smell when walking in the 3rd exit.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Martha

Clean rooms

6/10

Pleasant

13 Feb 2026

Kandra

Booking with Expedia was much cheaper then going through actual hotel. Bed was hard as a rock. Room smelled of cleaning and had to.open outside door to air it out. chemicals a

Business Self

10/10

Exceptional

31 Dec 2025

Jane

We didnt have breakfast, but it looked like it would be quite good. I requested an early check-in by an hour & was pleasantly accomodated after the front desk clerk checked a few things out. It was a very pleasant stay.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Paula

The staff were very nice. There is some updating going on so not as clean due to that. Outlet cover in the bathroom was loose and the heating/cooling device cover was hanging off. Bed was clean and comfortable and we slept like babies.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Ann

The staff at the front desk upon check-in and in the lounge for a late night bite to eat was fantastic! The room was nice, but the tub didn’t work. The drain plug didn’t hold in the water and the jets didn’t work. That was pretty disappointing, as that was specifically the room I booked.

Friends_and_family Family

4/10

Poor

18 Nov 2025

Courtney

Wallpaper peeling in bathroom, looked like mold behind it. Turned on water and it came out dirty. We had a pet with us so I don't know if other rooms were better.

Business_and_leisure Family_with_children

8/10

Excellent

09 Nov 2025

Michael

Clean room and comfortable. I would've given 5 stars but the tub was extremely slippery. Needs some decals or something to prevent falls.

Business

10/10

Exceptional

19 Oct 2025

Charles

Excellent front desk person. Spacious room. Very good buffet in restaurant.

Business

10/10

Exceptional

05 Oct 2025

Felix

Great hotel if traveling with family

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

John

It was a decent place to stay.

Leisure Partner

8/10

Excellent

24 Sep 2025

Bonnie

The room was adequate for what we were visiting for. I have allergies… the smell of mildew in our room was bad. The lighting in the bathroom was particularly bad. The bathroom door didn’t shut completely. My husband fix the shower, it wouldn’t come on with the lever. We were there visiting our grandson. We were going to move after two days, but we decided just to stick it out and stay. The price was good for the area. And in honesty the property is used by oil workers and some military personnel …. it is pretty much filled every night. So it is a high traffic area.The front desk staff was fantastic. The bar and restaurant were nice.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Martha

The Staff was very nice and helpful. If not for needing a motel in this area, I would have checked out. The room was dirty, example; the counters, fixtures, door handles and walls were not wiped down. I spent over a half hour wiping down and sanitizing. The hallway rugs and stairs needed vacuum and cleaned. The smoking rooms smell lingered throughout motel. Not sure what they can do about their parking, but it is very limited and difficult to find a spot close to an entry door. On a positive note, the beds were very comfortable and after I cleaned, my granddaughter and I had a pleasant stay.

Leisure Family_with_children

4/10

Poor

11 Sep 2025

Mark

Horrible smell in bathroom. I think someone had been smoking weed. Stale cigarette smell in room. Bath towels really small. Single ply toilet paper.

Leisure Partner

8/10

Excellent

08 Sep 2025

Miguel

Nothing in particular, checked in late so I didn’t use any of the amenities

10/10

Exceptional

12 Aug 2025

James

We liked everything about this property, except the parking.

Leisure Family

10/10

Exceptional

30 Jul 2025

RONALD

The A/C was not on the day we checked in and it was close to 100 outside. Once we turned A/C it seemed to now really cool very well. Set temp to 60 and the room stay at like 77 or so for most of the rest of the day. It finally cooled off well into the night and then it turned ice cold.

Leisure Partner

8/10

Excellent

18 Jul 2025

Debra

Everything was nice with the exception of thin, rough towels and the air conditioner did keep the room cool

10/10

Exceptional

05 Jul 2025

Lindsay

Staff was outstanding, very welcoming and helpful.

10/10

Exceptional

29 Jun 2025

Kristi

Clean comfortable stay.

6/10

Pleasant

08 Jun 2025

Troy

Room was nice, but highway noise is loud at night.

Business_and_leisure Partner

4/10

Poor

06 Jun 2025

Jessica

The staff were nice but the hallways and stairs were dirty. One guest room smelled like rotten food and the other smelled strongly of mold.

6/10

Pleasant

27 May 2025

Darbi

The hotel itself was fine. The rooms were a little cheap and dated, but nothing awful.

The frustrating thing was the breakfast buffet. It was the basics you receive at most free breakfasts in a hotel, but they charged $13 and there was no option to order off the menu. The worst part was things were cold.

10/10

Exceptional

27 May 2025

paul

Everything

Leisure Family

8/10

Excellent

17 Apr 2025

Jane

Good location with restaurant on site, limited space for parking a vehicle with a trailer

Leisure Friends

4/10

Poor

13 Apr 2025

Jenny

Dirty

Our door to our room was wide open when we arrived at our room after check in. The entry way has clumps of mud…very dirty.

Friends_and_family Family

2/10

Poor

06 Apr 2025

Verified traveler

Will never stay again.

Very old building, reviews didn’t match the condition. Didn’t get the room I booked, there was a bar fight in the lounge, blood all over that wasn’t cleaned up when we went to try and eat. Vomit by our car in the morning. Obviously a party spot for the bad side of town.

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Russell

Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options.
Windows could use a good cleaning.
Shower water pressure could knock a small child down (a plus in my book!!).
Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.

Friends_and_family Family

8/10

Excellent

07 Mar 2025

Antoinette

We liked our stay and will stay again when in Gillette. Staff was great.

4/10

Poor

04 Mar 2025

Stephanie

Awful and Misleading

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.

Friends_and_family Family

2/10

Poor

02 Mar 2025

Mackenzie

AWFUL service. Everyone we came in contact was rude, not helpful. We were locked out of our room 4 times during our visit. Acted put out when I needed the key reprogrammed. My room was not restocked with coffee when asked. Then went to the front area to get coffee and both were out. Absolutely not worth the money.

Leisure Family_with_children

2/10

Poor

17 Feb 2025

Kailee

The building appeared to be very old, we replaced in a non-smoking room that smelled like smoke and requested to move to a different room. They transferred us to a room by housekeeping, and the staff had their personal children there and were extremely loud. The overall hotel looked dirty and would never return to this hotel again.

Business_and_leisure Family

2/10

Poor

17 Feb 2025

Angie

N/a

Leisure

10/10

Exceptional

14 Jan 2025

Hailey

It was pretty nice a little bit of hair on my bed

8/10

Excellent

22 Dec 2024

Martin

It was in between my 2 daughters houses

Leisure

6/10

Pleasant

28 Nov 2024

Bradley

The breakfast is not included. The heat in the room is very slow to respond. I checked in at 10pm and turned the heat from 62 up to 70 the room didn’t get warmed up until 4am.

Business Self

4/10

Poor

14 Oct 2024

ROBIN

Not good customer service

When checking in found out that the room I had reserved which was 2 queen beds had been given away and they only had a king room and we had 4 people in our group. The only thing the reception girl would stay was sorry not much else we can do this is the only room available. Then our room was next to the maids room and they had Mexican music blaring at 6:00 in the morning when called to the front desk to complain was told they would take care of but never did.

8/10

Excellent

03 Oct 2024

Kelly

Rooms clean, front desk staff very helpful and friendly, arrived late and entrances hard to find.

Leisure

8/10

Excellent

28 Sep 2024

Stacie

It was a nice hotel in a convenient location. Our room was clean and comfortable and I slept really well. Bed was very comfortable. I would definitely stay here again

Partner

8/10

Excellent

27 Sep 2024

Robert

Pleasant

10/10

Exceptional

07 Sep 2024

Mike

Beautiful cozy rooms with on property dining

Leisure Pet

10/10

Exceptional

07 Sep 2024

Kameron

Very clean great staff

Leisure Partner

8/10

Excellent

06 Sep 2024

Sean

Pretty run of the mill hotel, no frills.

Leisure Self

8/10

Excellent

29 Aug 2024

Tyler

These people know there stuff. Clean, quiet, efficient no nonsense check in, and HOT shower with great pressure

Business Self

6/10

Pleasant

23 Aug 2024

Andrew

This place was nice yeah the room i was in basically all the lights were burnt out. Plus there was no free breakfast which expedia said there was, It was decent at best. Spacious rooms comfortably beds.

Leisure Self

2/10

Poor

20 Aug 2024

Ann

Horrible One Night Stay

The room wasn’t vacuumed. The shower/tub didn’t drain well standing water which is gross. We could hear the people next door. They were up all night making noises that another person doesn’t want to hear. They also had a dog in their room which barked in middle of night and they had to yell at to be quiet which kept us up. We specifically asked not to be near anyone who had an animal. Lastly when we checked out the front desk didn’t even ask how our our room was and when I told the woman she said “well you booked with a third party”. Really, that’s horrible customer service. I am posting on trip advisor and yelp about this hotel so others know not to stay here and this wasn’t even the least expensive place to stay in the town.

Partner

8/10

Excellent

20 Aug 2024

Aner

The price was overstated because of the condition of the hotel. Not fair

10/10

Exceptional

19 Aug 2024

kerry

Small bottles of shampoo and conditioner - free drink voucher

2/10

Poor

14 Aug 2024

Verified traveler

We got over charged by over double for what we booked our room for and nobody will over a refund or take responsibility for the mistake. Don’t stay here.

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Andy

It was a great experience i liked

Family

10/10

Exceptional

30 Jul 2024

Faith

Great Place To Stay!!

Front seat and house keeping were so friendly and helpful. Restaurant was closed, because it was Sunday night, but the full menu was available in the bar. Bartender was super nice and friendly. The outside looks a little older but the inside is very nice. We will probably only stay here when in Gillette.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Katherine Marie

All staff was very friendly and helpful! Dining room connected to hotel was very convenient. An employee even took me to the airport at 4:30 am!!
Great service, clean property, awesome staff!

Self

6/10

Pleasant

25 Jul 2024

Kristen

We needed a quick place to sleep for the night. Bed was comfortable and shower pressure was great. Room was clean but smelled of cigarettes

Leisure Friends

8/10

Excellent

20 Jul 2024

Mary

The shower head needs replacement. The flow was poor and sprayed all over.

Beds were fine, but some of the pillows had seen better days.

Leisure Family_with_children

4/10

Poor

18 Jul 2024

Paul

No breakfast

Business

10/10

Exceptional

18 Jul 2024

Cheryl

Loved this place.

Great restaurant, pool, and hot tub. Friendly service. Very clean. Comfortable beds and pillows.

Friends_and_family Family

6/10

Pleasant

15 Jul 2024

Tamra

No continental breakfast. Screaming kids in pool area unsupervised by parents.

Leisure

8/10

Excellent

05 Jul 2024

Burgandie

Overall good experience, property can be quite confusing and maze like, but once you figure it out it’s okay.

Leisure Family

10/10

Exceptional

03 Jul 2024

Sue

The women that was on duty was awesome!! Very helpful! Room was clean, beds were comfy!

Business_and_leisure Family

6/10

Pleasant

27 Jun 2024

Amy

Property was large, and hard to find room. Pretty worn and dated. Also, I was charged more than Expedia’s advertised price.

Leisure Family

4/10

Poor

27 Jun 2024

Verified traveler

Deceiving pictures. Old, cleanliness wasn’t a priority and our paid breakfast at the restaurant was the worst I’ve ever had. I would never stay here again.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Phil

Very friendly and helpful

Leisure Partner

10/10

Exceptional

18 Jun 2024

yvonne

Nice place to stay.

Leisure Friends

6/10

Pleasant

16 Jun 2024

marty

there seemed to be a teen party at the pool....we would not let our kids use the pool due to numerous unknown age (most looked under 21) drinking alcohol. when we woke up, there were at least 5 empty 24s of beer lying around as well as food. I recommend not staying there if you have kids.

Leisure Family

8/10

Excellent

02 Jun 2024

Markie

The only thing is I didn’t get the type of room I reserved. I reserved a king bed but got two queens. But other than that it was good!

Leisure Partner

10/10

Exceptional

26 May 2024

Nate

Dirtier area of town

8/10

Excellent

02 May 2024

David

Very comfortable and Clean. The restaurant was very good food

Leisure Family

8/10

Excellent

28 Apr 2024

Kelsye

Was a really good place to rest just for the night .The people upstairs were noisy most of the time but everything else was amazing

Leisure Self

2/10

Poor

23 Apr 2024

Verified traveler

Do not stay here

Booked a room, and they wouldn’t let me check in early. It was the middle of the night and i had nowhere else to go so I kept driving. Then I tried to reschedule my booking, and they wouldn’t allow that either. All in all I ended up losing $85 because they also wouldn’t refund me.

Self

2/10

Poor

18 Apr 2024

Jessica

I booked non smoking and was given smoking. AC unit did not work at all. Didn’t even turn on. Had to move rooms. Did not feel comfortable without my dog to protect me. Area seems unsafe. Dirty bedding and dirty floors. Was charged extra for some tea Ron reason AFTER I left. Just unacceptable for living conditions

Leisure Self

6/10

Pleasant

16 Apr 2024

Aaron

Run down, old lumpy pillows, hallways smelled of smoke and alcohol.

Business Self

10/10

Exceptional

31 Mar 2024

Jackie

Nice clean hotel with restaurant and bar

Leisure Pet

6/10

Pleasant

28 Feb 2024

Verified traveler

Very nice front desk was ready and prepared. Room was not what we booked though. Stopper in bathtub didnt work. No vanity to get ready. No security features at oitside doors.

Friends_and_family Family

8/10

Excellent

26 Feb 2024

Scott

Court yard nice. Pool area needs maintaining.

4/10

Poor

25 Feb 2024

Laura

Hotel is run down and old. No free breakfast. Paid more than it was worth.

Leisure Family

6/10

Pleasant

17 Feb 2024

Verified traveler

Advertised with included breakfast but did NOT.

Self

10/10

Exceptional

26 Jan 2024

Alliance

Great budget stay

Good place that’s clean. Older building , but great friendly staff.

Business

6/10

Pleasant

21 Jan 2024

Fred

Outlets by the beds did not work. Hair blower was taped together.

4/10

Poor

14 Sep 2023

Angela

After a long day on the road driving was really hoping to soak in the hot tub to find out that the hot tub was closed and the swimming pool was filthy looking. When we got to our room the door was actually open and was not even shut. Doors close. Extremely hard needed to slam them shut. If you have a room that has a second door to go outside to the lounging area, suggest not to open it. We could not get the lock to re-lock once we opened it. This place could use many updates. However, the staff and the food were excellent.

Leisure Partner

10/10

Exceptional

03 Sep 2023

Monte

It was a nice motel

6/10

Pleasant

28 Aug 2023

Elaina

Overall this is a decent hotel. Unfortunately, we had a few nights where other guests were inconsiderate. One night the room above us left the water running in were guessing the bathtub because you could hear the water draining down the pipe. This started at 1 in the morning and finally was shut off around 4 or 5 in the morning. Then there were 2 other nights where people were extremely loud around 3 in the morning for a couple hours. One of the nights the people were hanging right outside our window. We like the convenience of having a restaurant on site but I don't know if that is enough to bring us back to this hotel the next time we are there.

Business