Name: Best Western Plus Cambridge Hotel
Address: 730 Old Hespeler Road, Cambridge, CA

10/10

Exceptional

07 Aug 2026

William

Everything has always been to our liking whenever we stay here. Breakfast has good selection as well as being tasty. Staff more than helpful if there's a problem. We've stayed here many times in the past & will again in the future.

Partner

8/10

Excellent

04 Aug 2026

Sandra

Jacuzzi jets weren't functional and the lights over it weren't either. So it was basically taking a hot bath in the dark.

Other then that this hotel is amazing

10/10

Exceptional

03 Aug 2026

Michael

Quick and freindly check in. Great value for your money.

10/10

Exceptional

03 Aug 2026

Kenneth

.

8/10

Excellent

02 Aug 2026

Noel

Meh

6/10

Pleasant

02 Aug 2026

Cameron

Poor elevators, obviously somebody smoked in stairway, people yelling in halls... Won't be back

2/10

Poor

01 Aug 2026

Sivayogan

The A/C was too loud. I went to the room for only six hours to het some sleep but i only fell asleep for an hour because of how loud it was. I just wasted my money and went back to work tired. I didn't get any compensation. I would not go back.

6/10

Pleasant

01 Aug 2026

Jen

Broken ice machine on one of the floors was inconvenient. Shower was dated and it showed in the grout and water pressure.

But over all stay was good and staff were very accommodating for our trip with an infant.

10/10

Exceptional

01 Aug 2026

Jaison

Clean rooms, helping staffs, breakfast was delicious.

8/10

Excellent

30 Jul 2026

Rodney

Clean and pleasant stay. Was only for 1 night

6/10

Pleasant

29 Jul 2026

Debbie

The room was a great price for the location.

The hotel itself was very dated and unclean. The hotel had dirt all over the carpets, and there were grapes left on the floor from previous guests, which makes me believe the room wasn’t cleaned very well. In the washroom there was hair left in the sink and tub.

On top of that the rooms and washroom were in poor repair. The sink and toilet were discoloured, sink drain didn’t drain very quickly and backed up to the sink, and the toilet was very slow flushing with little pressure.

The bed was comfortable. I wouldn’t return to this property unless there was no other options.

4/10

Poor

28 Jul 2026

barbara

The staff were amazing and it pretty much stops there. Bed was hard as a rock. There was dirt and discarded paper against the bed frame under bed. Breakfast was terrible. Best thing I ate was an unpeeled orange. We actually stopped to pick up breakfast the second morning. I wouldn’t recommend it

8/10

Excellent

27 Jul 2026

Sherry

Love the pool & hot tub area!

2/10

Poor

26 Jul 2026

Hari

Based on the photos on Expedia, I expected a much better experience. Unfortunately, the hotel did not match the online images and appears to be in need of a complete renovation.

There was a noticeable odor in the carpets, and the shower faucet in my first room was not functioning properly, so I requested a room change. Unfortunately, the second room had similar issues, and I also found insects. In addition, the air conditioning did not have proper temperature control, making it uncomfortable. Since it was very late at night, changing rooms again was not practical, so I stayed in the room.

On the positive side, the lobby and breakfast area were clean and well maintained, and the front desk staff were courteous, helpful, and provided good customer service.

Overall, while I appreciated the staff’s professionalism, I would not recommend this hotel in its current condition and would not choose to stay here again until significant renovations are completed.

6/10

Pleasant

26 Jul 2026

Riya

The main concern was the TV. Not a smart tv and me not being a Canadian born, had trouble finding something exciting in the TV

8/10

Excellent

24 Jul 2026

Ashley

Decent place. Breakfast was good. Pool was fun.

10/10

Exceptional

23 Jul 2026

Howie

Excellent check-in, friendly staff. So much included in the stay. Everything was comfortable and clean.

2/10

Poor

20 Jul 2026

Josiah

Unfortunately, we found bed bugs in our room shortly after midnight. Personally, I would not stay here again for that reason. The room was also in what I would describe as a rundown state. It just needs to be renovated after years of use.

6/10

Pleasant

20 Jul 2026

Margaret

I liked the hotel overall. My concern was the bathroom. The tub had some kind of paint on the bottom, the grout was not filled in and the water took a long time to warm up. The baseboard area by the tub and toilet was gross.
The breakfast area was the usual hotel style with some good and some bad offerings.
The pool area was a good highlight of my stay. The location near the 401 was easy to find and was close to many restaurants and shopping in the area, The desk staff was very friendly.

Family

8/10

Excellent

20 Jul 2026

Amy E

Would stay again! Breakfast was great.

Self

10/10

Exceptional

20 Jul 2026

Pierre

Good.

Partner

8/10

Excellent

19 Jul 2026

Carol

While the breakfast offers a good choice, the room is too small and people have to wait for seats. This means that the tables are not always cleaned in-between.

6/10

Pleasant

18 Jul 2026

Ian

Matelas inconfortable
Petit déjeuner varié et intéressant
Chambre propre
Piscine pas propre (trop de gens).
Pas de chargement pour auto électrique.

Family

2/10

Poor

17 Jul 2026

Damian

Rooms are in terrible condition. And outdated. Not to mention noisy leaking toilets that keep you up all night.

Business

8/10

Excellent

17 Jul 2026

Zhaokun

Breakfast is good, facilitates are quite old.

10/10

Exceptional

16 Jul 2026

Jennifer

-warm pool, large in size
-hot tub
-delicious buffet breakfast
-Coffee machine was a hit
-rooms were good

Family_with_children

10/10

Exceptional

16 Jul 2026

Sandy

Location and how clean it was

10/10

Exceptional

15 Jul 2026

Sheila

Great for what we needed at a good price. Centrally located, breakfast included. Didn’t end up using pool or hot tub - didn’t have time.

Partner

10/10

Exceptional

15 Jul 2026

CAI YU

We are very enjoyed our trip.

Friends

2/10

Poor

14 Jul 2026

Zhidan

The door card can not open the door for 2 time

8/10

Excellent

13 Jul 2026

Raymond

Outstanding value for what you pay. Excellent Front Desk support. Very welcoming and efficient. Rooms are very clean and well organized.

Self

8/10

Excellent

12 Jul 2026

Jordan

The staff were very friendly and knowledgeable about the surrounding areas. The only thing negative I would say is that the carpets throughout the hotel, had many stains and the ice machine on the 4th floor was broken during my entire stay.

Self

2/10

Poor

12 Jul 2026

nicole

The bed was dirty when I got there, had ink stains all over the sheets, the toilet didnt work properly it flushed 2 times but could barelyflush any type of waste besides urine, and the coffee maker in the room was dirty...

Family_with_children

4/10

Poor

12 Jul 2026

Patrick A

The room smelled musty and poorly ventilated. The room itself was nice enough but some disrepair on walls and a big stain on carpet. The elevators were sketchy and you couldn’t see what floor you were on as it didn’t light up from the inside. Sometimes they were slow to the point we thought the doors might not open.
On a plus side the breakfast was great and a staff member helped me to find gluten free options for my spouse who is celiac (even finding the actual listed ingredients for many items).

Partner

10/10

Exceptional

12 Jul 2026

Hannah

Really enjoyed our stay! Staff were super friendly and helpful! Room was clean and cozy and perfect for our needs. Continental breakfast was delicious and 24-7 coffee is one of the best things ever!

Partner

8/10

Excellent

11 Jul 2026

Shalini

We stayed for one night. Found the location very convenient and staff was helpful. Everything was as expected and nothing to complain about.

Family_with_children

6/10

Pleasant

11 Jul 2026

Andrew

Staff were friendly and helpful. Rooms are clean but dates...very few receptacles to plug in laptops or phone chargers. Pool and hot tub area was decent. Breakfast was good.

Family_with_children

10/10

Exceptional

11 Jul 2026

ABEL - MAYRA

Home away from home and great for resting

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

Kevin

Stayed there with the family on the way to African Lion Safari. Good hotel, needs some work in the rooms but for $120 a night you can’t complain. Hot tub and pool area were great and next door is a good place to grab dinner. You can walk to get there! Beds were pretty hard but overall good place to crash for a night. Breakfast was just ok, typical continental.

Family_with_children

6/10

Pleasant

10 Jul 2026

Helen

The lobby, pool and breakfast area are clean and inviting. The pool is warm and hot tub very nice. The breakfast was varied each day with lots of choices. Unfortunately, you don't sleep in those areas. The carpet in halls and rooms is old and stained. We could smell the musty carpet as soon as we entered our room. The air conditioner is as loud as a jet engine but the small room quickly becomes overheated if you turn it off. We traveled with 2 children who had to be at a venue early each morning which became difficult when none of us got any sleep. The whole reason for a hotel is to provide a restful sleep which was impossible at this hotel. The air conditioner is in the ceiling above the closet, it vibrated causing the closet doors to rattle if we didn't leave them open. The sink and vanity are newer and nice. The tub enclosure on the other hand, has rusty stained grout/caulking and the water wouldn't drain unless we removed the whole drain stopper. The wall behind the flush near the floor was water damaged but never repaired. In conclusion, I would not stay there again. Although the children enjoyed the pool and picking up their own breakfast it does not outweigh the lack of maintenence in the rooms.

Family_with_children

8/10

Excellent

10 Jul 2026

Kelly

Happy with our stay, and thrilled to have gluten free bread available for breakfast!

Family_with_children

8/10

Excellent

09 Jul 2026

Collin

The room was clean, the staff polite and the breakfast was good. It was the standard hotel experience and I was certainly not disappointed.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Brian

Unfortunately one of the few lights in the room wasn’t working well, and one of the mattresses or beds was broken. However, the staff took our concerns quite seriously and was *very* keen on helping solve the problem.

Friends

8/10

Excellent

07 Jul 2026

Marisol

Friendly and helpful staff. Beds were comfortable. Shower and towel rqck were rusted.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Leanne

Joanne at the front desk was vey helpful.

Partner

10/10

Exceptional

05 Jul 2026

Jane

Great location for restaurants, shops etc. Staff were wonderful, very helpful and welcoming. Bed was very comfortable, bathroom was well stocked with clean towels and toiletries. We had a lovely stay.

Family

8/10

Excellent

05 Jul 2026

Raymond

Consistent and reliable with friendly front desk staff. The air conditioning is a bit loud at night but does it job of keeping the room cool. The beds are well made, very clean and comfortable.

Self

6/10

Pleasant

04 Jul 2026

Lynn

There was black mold in the grout of the bathroom tiles. Only 2 not even half rolls of bathroom tissue for 3 people. 1 bar of soap for 3 people, not even one for bathtub. Toilet flushed poorly.
Went down for breakfast at 9:45am on a Saturday and food was being removed. The staff would rather throw away food than give me 2 hard boiled eggs. Yet they were filling cereal dispensers for the next day.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

PAUL

Dated, but decent room, convenient, good breakfast. Would book it
Again.

8/10

Excellent

03 Jul 2026

Susan

Check in and out was easy. Knowledgeable staff. Nice pool. Free breakfast had good variety of hot and cold foods. Coffee machine had plenty of choices of types of drinks.

Friends

10/10

Exceptional

02 Jul 2026

Kenneth

It was a great stop for two nights with no complaints. Great stay!

6/10

Pleasant

02 Jul 2026

Leandra

Dated but nice pool and helpful staff

Family_with_children

10/10

Exceptional

01 Jul 2026

Chima

The staff was great and friendly and the complimentary breakfast was appreciated.

Partner

10/10

Exceptional

01 Jul 2026

Kimberley

Our bathrooms were in desperate need of Reno’s

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Dezso

In the washroom the toilet has rusted watermark.

Partner

4/10

Poor

30 Jun 2026

tyler

If your looking for a good night sleep I would avoid this hotel. The beds were so worn out we were sleeping on springs and the pillows are horrible. The t.v's don't work. We were moved to a different room and it was worse than the first one. The shower was absolutely horrible and bath tub was falling apart. Only good thing about this hotel was the free breakfast. Unfortunately this hotel was a one and done.

Partner

10/10

Exceptional

29 Jun 2026

Jennifer

The room was very clean. The staff was very nice and helpful. The hot tub and pool were great. The breakfast was good.

Partner

6/10

Pleasant

29 Jun 2026

Geraldine

You can tell the 2nd floor has had water damage because the moment you step onto the floor there is a very strong smell throughout the floor.

Family_with_children

10/10

Exceptional

28 Jun 2026

MARK

Good breakfast
Really helpful staff 100% brilliant
Clean room

Friends

8/10

Excellent

28 Jun 2026

Carla

Only thing to complain is the hot in the washroom.
They need an update for sure.
Other than that, hotel is super clean.
Staff is amazing.
Pool and hot tub is great. Kids enjoyed it a lot.
Breakfast was also Nice. Can’t complain at all.
Fancy coffee machine all day long for free.
We would definitely stay again.

Family_with_children

6/10

Pleasant

27 Jun 2026

Terrance

The staff were very friendly and helpful. The hotelroom though was very old, felt like something from the 60s.

Family_with_children

10/10

Exceptional

25 Jun 2026

michel

the breakfast was great the check in staff was outstanding

10/10

Exceptional

25 Jun 2026

Kenneth

We had a wonderful stay at the Best Western Cambridge. The indoor pool and hot tub were greatly appreciated. Breakfast was good with something for everyone. The staff was very friendly and helpful. The only thing we noticed was the elevator carpet was in need of a good cleaning or replacing. 😊

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Amanda

Breakfast was great, pool and hot tub were fantastic

Family_with_children

6/10

Pleasant

24 Jun 2026

ALEJANDRO

.

Family_with_children

10/10

Exceptional

24 Jun 2026

Kelly

The alarm clock has a usb plug for charging your phone. Staff were friendly. I was safe, slept well and had a good breakfast. That’s all I needed.

10/10

Exceptional

23 Jun 2026

Steven

Staff was very accommodating. Had an issue with in room fridge. Got it swapped out easily!!

Partner

8/10

Excellent

22 Jun 2026

Heather

I had a family member suddenly in hospital ICU in a city over an hour away. I tried calling the Cambridge Best Western I was booked at later in the night to make sure my room would still be available if I arrived very late at night. I am assuming it was AI that I was speaking to, who would not help me check the reservation or let me talk to anyone at the hotel because I was told bookings are done online and the hotel does not talk directly to people for privacy reasons. I only had an itinerary number for the booking and it kept telling me it was the wrong number and there was no record of my booking. It repeatedly told me to recheck my reservation which I could not do because I was travelling plus I did not have my laptop with me. I called the hotel phone number listed online three different times with the same result. I took a chance and drove the hour drive. When I arrived I found there were no Accessibility Parking spaces available because they only have two. It was pushing midnight and it was raining. I had to park at the back of the hotel and walk with my belongings and using a cane around to the front door. The lady at the front desk was very pleasant and apologized for the inconvenience. She gave me a card with the hotel phone number and informed me that when pressing 0 I would connect to the front desk where she is. I told her that was the number I used and 3 different times it did not connect me. It was all very frustrating after a very challenging day.

Self

8/10

Excellent

21 Jun 2026

Shane

Good area and claen

Family

8/10

Excellent

20 Jun 2026

Glenn

Breakfast was very good, well prepared, hot, and good variety !!

Self

6/10

Pleasant

19 Jun 2026

Louise

piscine bien entretenue
beaucoup de commodités dans la chambre
mais tout a besoin d’être rafraîchi
Petit déjeuner correct

Family

8/10

Excellent

18 Jun 2026

Wayne

Everything was very good.

Self

8/10

Excellent

14 Jun 2026

Raymond

Clean and tidy room. Bathroom was clean but dated. Staff were very welcoming. Room air conditioner was very loud and had to be turned off so I could sleep.

Self

8/10

Excellent

13 Jun 2026

Liliana

Breakfast could be better, same for the state of the hotel. Overall a good experience.

10/10

Exceptional

13 Jun 2026

ernst

Nice buffet breakfast. Friendly staff.

Self

10/10

Exceptional

13 Jun 2026

Angela

We always stay here when we come to Cambridge. Everything is clean and fresh. I didn't have the breakfast but lots of people did. I will definitely be back!

Self

2/10

Poor

12 Jun 2026

Michael

Dated, dirty, musty, damp old carpets. Whole building was humid and damp. AC too loud. Looks like a converted old apartment building that slapped a beat western label on the outside without doing any updates

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Melinda

The linens were amazing and bed very comfortable.

Partner

10/10

Exceptional

08 Jun 2026

Frank

The place was amazing

10/10

Exceptional

08 Jun 2026

Harmeet

All good

Family

10/10

Exceptional

08 Jun 2026

Shelley

We stayed 3 nights. The room was dated however it was very clean which is more important to us. The staff were always helpful. The hot breakfast was great and actually was available a bit before the specified time which was wonderful because we are early risers.
We didn't get a chance to swim or use the hot tub but it looked nice from the lobby area. Location was easily accessible and parking was free. Would definitely stay again in the future.

Partner

10/10

Exceptional

07 Jun 2026

Leslie

Great time!

Partner

10/10

Exceptional

06 Jun 2026

Michelle

The hotel is good, food good. But it is shabby. It needs a major renovation.

Self

8/10

Excellent

02 Jun 2026

Erin

Breakfast was great

Family_with_children

10/10

Exceptional

31 May 2026

Lance

The staff in this hotel were awesome.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Robert

Great location, excellent breakfast, good size indoor pool & hot tub.

Partner

8/10

Excellent

30 May 2026

Sonia

Stayed here for an overnight trip. The clean room and friendly staff made it relaxing. The breakfast and 24hr coffee machine made it perfect for our needs.

Family

4/10

Poor

26 May 2026

Alain

Équipement très désuet

Partner

8/10

Excellent

26 May 2026

Lin

warm staff and good overall

Family_with_children

8/10

Excellent

25 May 2026

Paul

The location of the Hotel was very convenient.
Staff were very accommodating and professional.

Partner

6/10

Pleasant

21 May 2026

Nathan

The staff was great and it met our needs for this trip! The rooms were outdated and looked worn though. The beds were okay, but not super comfortable.

Business

6/10

Pleasant

21 May 2026

Yudsyron

Couldn’t give a better rating because the washroom in our room wasn’t in good shape. The sink drain was extremely slow and at times, water just sat there for a while after use.
Gave 3 stars since the staff were kind and the breakfast was pretty decent.

Family_with_children

10/10

Exceptional

21 May 2026

Tiffany

The hotel is a great location. Very clean. The pool and hot tub area are excellent. The coffee/hot chocolate machine is a bonus. I very much recommend this hotel. There are some areas that could use updating in the bedroom. We do stay here often when we need a night away and the kids want to swim. I recommend!

Family_with_children

10/10

Exceptional

15 May 2026

Stephen

All was good!

10/10

Exceptional

15 May 2026

Marcie

Everyone was friendly, Breakfast was good. It would have nice if the jets on the hot tub stayed on longer then 15 minutes but otherwise it was a great stay.

Self

10/10

Exceptional

13 May 2026

Roel

Everything is Great! Our family loves this place.

Family_with_children

8/10

Excellent

08 May 2026

Kirsti

Ladies at the front were lovely. Basic but good for what we paid.

Family_with_children

6/10

Pleasant

03 May 2026

Edward

The room was dated and drab

10/10

Exceptional

03 May 2026

Ofer

Room was clean and the staff was friendly and helpful.

Self

4/10

Poor

03 May 2026

Jennifer and Andrew

Stayed in the first floor where the lobby staff are loud into all hours, clearly someone living there who was up talking really loud in the halls. Room was dated no sleep

Friends_and_family Family