Name: Four Points by Sheraton Cambridge Kitchener
Address: 210 Preston Parkway, Cambridge, N3H 5N1, CA

8/10

Excellent

24 Jul 2026

Farzam

It was fine

2/10

Poor

21 Jul 2026

jonathan

I was there for 10 night and my room was only cleaned 2 times during my stay. During 2 days of my time both elevators were non-operational and I was on the 6th floor. Also, there was construction for the duration of my stay which was inconvenient. I will likely seek other hotel options for my next visit to Kitchener/waterloo.

Self

6/10

Pleasant

18 Jul 2026

Liann

When attending the pool at 9pm there were no towels available on the towel rack and the ones we could see being used by other guests were extremly small and thin. That could be improved.

The adjacent lounge should be available for guest to sit in outside of Breakfast and Dinner and drinks could be offered to improve the amenity.

8/10

Excellent

17 Jul 2026

pema

Clean and nice hotel ❤️❤️❤️

Friends

8/10

Excellent

14 Jul 2026

Jean-Francois

Hotel lobby is under renovations right now so it’s a bit complicated to get your head around …
But the rooms are perfect.

Self

6/10

Pleasant

26 Jun 2026

Adam

Noisy wall AC in the room. Sheratons should have central AC.
The food was OK but I thought it would be a bit more upscale in a Sheraton.
Plenty of parking. Helpful & friendly staff.

Self

4/10

Poor

20 Jun 2026

JOHN

Elevator has been out of service over a year

Partner

10/10

Exceptional

18 Jun 2026

Catherine

Clean room and hotel

Friends

10/10

Exceptional

14 Jun 2026

Catherine

Clean and very friendly staff

Friends

6/10

Pleasant

11 Jun 2026

Ranjitpal

It was not clean at all

Family

2/10

Poor

08 Jun 2026

wellmen

Nothing unique about it, stains on the blanket and shower door. Hair in the sink. Lighting wasn't ideal either for where the mirror was. Being barred from the restaurant was new as well, not even part of the wedding. For spending over $200 a night, I would expect much more than what we experienced. At least two working elevators.

Partner

6/10

Pleasant

07 Jun 2026

Jaime

The elevator was extremely slow and one wasn't working. No access to the stairs without asking for a key from the front desk. Room was clean and spacious.

2/10

Poor

07 Jun 2026

Alexandra

We asked for a little grace as we had to immediately leave minutes after we checked in for a family medical emergency. Barely put our bags down. We hoped the hotel could provide a partial refund. They said we had to speak with Expedia. Which I then spoke to an agent at Expedia who had to turn around and call the hotel for their consideration. The hotel declined any sort of refund. Will not be back.

Family_with_children

10/10

Exceptional

04 Jun 2026

Ann OBrien Sean

Perfect accommodations for a wedding we attended near by.

Partner

10/10

Exceptional

02 Jun 2026

Susan

We enjoyed our time at this very nice hotel.

6/10

Pleasant

24 May 2026

Allison

Just ask more questions about reservation different ppl said different details about our reservation, elevator was Brocken would wait 15min at a time to get up or down.

Friends

6/10

Pleasant

18 May 2026

Minh

The bed hurt my back. I could not have a full night sleep.

Self

2/10

Poor

11 May 2026

Naveendeep

We are extremely disappointed with our recent stay at Four Points by Sheraton on Saturday night. This was honestly one of the worst hotel experiences we have had, especially compared to our previous stay at the Four Points by Sheraton in Sarnia, Ontario, where everything was excellent. Because of that positive experience, we chose to stay with your brand again, but this stay completely failed to meet even basic cleanliness and comfort standards.

The first room we were assigned, Room 512, was unacceptable. The moment we entered, there was a very strong unpleasant smell throughout the room and bathroom. The odor was so bad that we could not even settle in or unpack our belongings. Within less than five minutes, we had to request a room change. On top of that, the bathtub was not properly cleaned, and the bathroom itself had a strange and unpleasant smell. For a hotel under the Sheraton brand, this level of cleanliness is extremely concerning.

After reporting the issue, we were moved to Room 515. Unfortunately, the experience still did not improve much. The room again had an off smell when we entered, but by that point we were exhausted and decided to stay. However, the biggest issue in this room was the shower water pressure. The water flow was unbelievably weak. It took approximately 20–25 minutes for just one person to take a shower properly. For two people, showering before bed and again before checkout became a frustrating and exhausting process that took nearly two hours

Partner

8/10

Excellent

10 May 2026

Crina

Great stay with the kids on a hockey tournament. They pool was a major attraction, amidst renovations. Still clean and quiet, great choice.

Family_with_children

2/10

Poor

02 May 2026

Jens

Disaster - parking lot decayed - garage cans overflowing - dirty - lobby underconstruction - one elevator broken for months apparently. One elevator for 120 rooms - worst Sheraton I have ever seen. No value at all and not anywhere near the cost of the room. Should NOT be marketed as a Sheraton. Do not stay here.

Partner

10/10

Exceptional

10 Apr 2026

Loren

This hotel has never let me down. The restaurant food is delicious. They offer breakfast and dinner and I highly recommend BOTH! The kitchen staff is so friendly. The reception staff are also friendly and very helpful. The room was clean and had all the necessary amenities. It's a very quiet place to sleep. I took advantage of the fitness room during my 4 day stay. Just perfect. The reason for the 4/5 score for the 'condition of the property' is because only one of two elevators was working and the interior stairs did not have an entry/exit into the lobby. I would have gladly used the stairs to go up and down but ending up outside the building wasn't really convenient. It will be much better once the second elevator is back in business. I still highly recommend this hotel.

Self

10/10

Exceptional

24 Mar 2026

Peter

Clean room, good location.

8/10

Excellent

23 Mar 2026

Karen

The hotel was convenient for a neatby wedding we attended. The room was clean and comfortable with a convenient coffee maker, fridge and microwave.
We were hoping to check in an hour earlier than the normal 3 pm checkin and the kind woman working at the front desk made that pissible.
We were very pleased with our stay.

Partner

8/10

Excellent

21 Mar 2026

Danny

Clean and quite.

Self

10/10

Exceptional

15 Mar 2026

Darcy

Staff were very friendly. Breakfast was excellent, staff there especially friendly and attentive.

Partner

2/10

Poor

15 Mar 2026

Zachary

Room was adequate but shower had little to no water pressure (very unpleasant shower). Elevator was out of service.Construction materials were left in the stairwell. Lobby was treated in some sort of scented spray or deodorant that smelled over powering and offensive. Pool deck had infestation of ants and incomplete wall lighting (exposed wires). The sound proofing from the hall to the room was non existent. Family was woken up multiple times through the night as late night guests returned to their rooms. Building staff did not intervene with guests who were intoxicated and loitering and visiting in the hallways after midnight.

8/10

Excellent

07 Mar 2026

Howard

The room was very clean and comfortable. Mattress was a little too soft for my liking but that's just my preference.

Partner

6/10

Pleasant

05 Mar 2026

Darren

Room is nice with comfortable bed but the water pressure in the shower is very weak and the towels smell of cigarette smoke. During my stay one elevator was out of order and there were renovations going on.

Self

4/10

Poor

18 Feb 2026

Manuel

I recently stayed four nights at your hotel for a business trip and was very disappointed with my experience. I chose this property because the Marriott Bonvoy website advertised a pool and gym, with no mention that the hotel was under construction or that these amenities were unavailable. On arrival, I was told both were closed and construction would stop at 17:00, yet work continued until 18:07.

My room was also in poor condition: a collapsing shower‑door hinge, dirty shampoo bottle, warped wallpaper, loose shower head, streaks on mirrors and doors, stained towels, and no tray for wet boots, causing water to pool on the uneven floor. Despite requesting maintenance and cleaning, nothing was done, and staff repeatedly failed to follow through on promises. A complimentary breakfast does not reflect the level of inconvenience and service issues I experienced.

Partner

6/10

Pleasant

16 Feb 2026

amy

Hotel was expensive and under renovations. Breakfast should’ve been included for the price, instead they want to charge $20 a person.

8/10

Excellent

14 Feb 2026

Phyllis

Room was clean. The staff was courteous. This hotel shows it’s age is going through some renovations

Business_and_leisure

6/10

Pleasant

14 Feb 2026

Emily

Hotel under construction. Only one elevator.

Leisure Family_with_children

2/10

Poor

21 Jan 2026

Mike

There were bugs in the room, so I checked out immediately. Sliverfish are not on the list of features.

Self

6/10

Pleasant

18 Jan 2026

Kim

Some water damage throughout hotel and some areas under construction

10/10

Exceptional

15 Jan 2026

Lindsey

Friendly staff and Sue went the extra mile to help us with questions and in getting food delivered to our room.

8/10

Excellent

05 Jan 2026

David

Nice , clean rooms.
Just noisy from the hallway..

Leisure Partner

10/10

Exceptional

28 Dec 2025

Glen

Room was spotless

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2025

David

TV was stuck on 100. Couldn’t change it.

6/10

Pleasant

17 Dec 2025

Jeffrey

Room was ready early! The room itself had a soft mattress and every time we used the tap, could hear the pipes.

Business_and_leisure Partner

6/10

Pleasant

11 Dec 2025

Bill

The room was clean but the coffee was cold and not quite coffee. Check in was adequate not friendly. The fan in the washroom does not work. It was just ok - nothing special.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Maeghan

Elevators were extremely slow
For hotel cost per night a better breakfast menu/ options was expected.

Leisure Friends

10/10

Exceptional

24 Nov 2025

Deborah

The room was very clean. Lived the updated renovation.

Leisure Family

2/10

Poor

16 Nov 2025

Christopher

Place was a waste of money

2/10

Poor

15 Nov 2025

Chad

Had I known the fitness center was down for renovations I never would have stayed there. Water cooler wasn’t even accessible. They would offer nothing in exchange . Sorry we say on our website that amenities may not be available. Seriously? They converted the lounge into a restaurant so there is no place to bring food in and eat it except for your room. No ev charger.

2/10

Poor

13 Nov 2025

Ryan

Random alarm going off for 20 minutes at a time, on my floor (3rd) next to my room from 6am-8:30am every 10 minutes. It was horribly annoying and the utter worst time.

I called and complained to front desk at 7am and made sure they noted my complaint at check-out.

They said it was a faulty alarm set off by faulty shower faucet. Maintenance would take care of it.

Business

10/10

Exceptional

10 Nov 2025

Billy

Great stay

6/10

Pleasant

09 Nov 2025

Marcin

Sheets and pillow cases were washed, but the pillows themselves had a pretty foul smell.

10/10

Exceptional

07 Nov 2025

Christal

Yes

Partner

4/10

Poor

05 Nov 2025

wilkin

November 3 2025 I made a reservation for a king bed, l show up to to hotel, and they didn’t have a king bed available. Lady in the counter was so rude.

Business Self

8/10

Excellent

26 Oct 2025

John

Nice

10/10

Exceptional

17 Oct 2025

Rob

Excellent all around hitel

Leisure Partner

8/10

Excellent

16 Oct 2025

Don

A lot of things were out of service, water, elevator, laundry, gym facilities and no house keeping service.

10/10

Exceptional

12 Oct 2025

Hayley

Although they’re in the middle of renovating the hotel, we had a lovely stay. Our room on the third floor was brand new with a very comfy bed. Our window faced the highway but we couldn’t hear a thing. We had a great sleep! Parking was free and easy. FYI the gym is closed at this time.

Leisure Partner

10/10

Exceptional

29 Sep 2025

marilee

Parking was easy. Room was clean. Front desk staff were friendly

10/10

Exceptional

28 Sep 2025

Tari

Nice

6/10

Pleasant

19 Sep 2025

Linda

I wish we had known prior to checking in that there was not going to be any water for about 10 hours

10/10

Exceptional

19 Sep 2025

shelley

The hotel was clean. Staff was friendly and helpful.
It is being renovated and the elevator was slow.

2/10

Poor

13 Sep 2025

Mike

The hotel is under construction and we did not know. We had booked 3 rooms for a wedding we were attending and we had called the day prior to see if we could check my mother in early to get ready and were advised that wouldn’t be a problem.
My mom arrived and was then turned away as told to come back in 2 hours to check back in. She had called me and I called back to talk to them and was given a hard time about checking her in early but they did get her in about 30 minutes later.

Now to the hotel, there was no water when we checked in and was not on till after 5pm I was told.
When we got back after the wedding we had wanted to shower but there was no hot water and when k called down to the front deck all they could say was sorry.

In the morning we had tried to have another shower and the water was only like warm so we had to just shave with that and be on our way.

When I spoke to the desk when we checked out all they said was we’re sorry for this but hope we would reconsider staying with them again and I said I highly doubt it.

Leisure Family

2/10

Poor

04 Sep 2025

Lawrence

Could not cancel

6/10

Pleasant

04 Sep 2025

Alisha

Good : restaurant on site, is decent. However if you have any allergies, they are not able to accommodate you.

Pool; the pool is small and extremely cold. Not enjoyable

Gym; the gym was closed and out of service during our visit

Elevator ; one elevator was out of service and broken and they were doing renovations so the only remaining elevator was shared with the constructions worker - so it took for ever.

Ice machine ; every ice machine was broken and out of order.

Parking; lots of free parking

Rooms; were clean and decent.

4/10

Poor

26 Aug 2025

Sherrie

Book Elsewhere

Hotel appears to look decent on the outside. Inside there are broken elevators. Broken ice machines. The room had a terrible musty smell. The pillows were so flat i had to roll it like a tootsie roll to get any kind of support. The towels are so old and worn that when i washed my face the facecloth became transparent. Rough towels too. The TV barely worked. No cable. Only 2 channels would \"play\" something only for the tv to shut off 5 minutes in?

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Zoe

convenient

8/10

Excellent

17 Aug 2025

Susan

Overall nice and comfortable. The tv in two of the rooms we booked the were not working.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Chris

Great room. Great staff.

Business Self

8/10

Excellent

21 Jul 2025

Pasqualino

Convenient location off highway, staff at check-in and dining area was excellent.

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Stacey

Great location off the 401

Leisure Family

10/10

Exceptional

25 Jun 2025

Paul

Great stay

10/10

Exceptional

23 Jun 2025

MaryEllen

This Hotel was situated very close to Ayr where
I was being picked up for a family celebration.

The room was pleasant and quiet for sleeping, a fridge and microwave, T.V ,coffee stand and very functional furniture and comfortable beds.

We were allowed early check in and outside plenty of parking spots. Enjoyed a continental breakfast before leaving. Price was for stay was reasonable.👍

6/10

Pleasant

09 Jun 2025

Valerie

The room had a strong chemical smell and we could not open the eindows. The facility is clean but dated

Leisure Family

2/10

Poor

08 Jun 2025

Alysha

We were woken up by drills and pounding at 9:30am after a long day of driving the day before. Went to leave long before our check out time and the elevator from the fifth floor was not working upon us leaving causing us to drag all our luggage down five flights of stairs along with our young child.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Frank

An older hotel that is being renovated. Our floor had been renovated and was as good as new..... nice and quite.... great 1 night stay

Leisure Partner

8/10

Excellent

01 Jun 2025

Verified traveler

Accessible stay. Just off the Highway.

Simple, arrived late, left early. Distracted when I saw roaches in washroom. Could be cleaner on wall by toilet paper. Got turned off by that. Overall, appearance good. Liked that there is a long counter along wall to put my stuff on so I did not have to put them on the floor.

Self

6/10

Pleasant

19 May 2025

Larry

A lot of the amenities were missing.

Leisure

2/10

Poor

09 May 2025

Becky Jo

Front desk lady was rude and not friendly

4/10

Poor

04 May 2025

Jen

For the cost of the hotel the TV didn’t work. The bed was extremely uncomfortable. I wouldn’t recommend this hotel for the price point

Leisure Family

2/10

Poor

03 May 2025

Nikolas

This hotel is NOT as advertised. Poorly maintained. Elevators are broken, facilities are dirty and disheveled and the rooms are unkempt and also poorly maintained. Absolutely not worth the money, spend it elsewhere.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Breanna

This was my second stay at Four Points, and I returned because my first experience was so positive. At check-in, I was offered the chance to stay in one of their newly renovated rooms, which I gladly accepted. While I’ve stayed in their older rooms before and never had an issue with the design or comfort, the updated rooms are a clear upgrade.

Even though there are newer hotels in the area, I chose to come back here because both the older and newer rooms feel clean, comfortable, and not at all dated. The renovated rooms have a more modern look, a larger TV, and an overall refreshed feel. I’ve found all the rooms to be spacious, which is a big plus.

A handwritten welcome note and chocolates were waiting for me in the room—thoughtful touches that really made the stay feel special. I also tried the hotel restaurant this time. I ordered a to-go meal and would rate it a 7/10. The chicken in my sandwich was a bit dry, but the convenience was great, and I’d definitely give it another try on my next visit.

Overall, I would absolutely recommend this hotel. The service, comfort, and thoughtful details continue to impress me, and I’ll certainly be back again.

Business Self

6/10

Pleasant

14 Apr 2025

Sarah

The location was convenient. The room was super dated and smelled really musty. Not worth the money.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Spyros

.

Business Self

10/10

Exceptional

06 Apr 2025

Hyacinth

Clean and quite. Customer service could've been better. Coffee was awful.

Leisure

10/10

Exceptional

29 Mar 2025

Chad

The Expedia booking was terrible. I picked this location because the Expedia Deal said breakfast was included, however it didn’t come through on the reservation. I stayed 10 minutes further away from my destination to get the “breakfast” included deal. Lucky for me the front desk lady took the time to check out the Expedia site and saw that it said breakfast, so she gave me and my son the voucher.

Leisure Family

10/10

Exceptional

19 Mar 2025

Sandra

.

Business

8/10

Excellent

17 Feb 2025

Lauren

Rooms definitely are needing an update and total renovation. lots of mold in the bathroom, peeling paint, shower caulking is disgusting. Shower has no faucet allowing gradual warming of water to turn the shower on once in. This causing you to reach into the shower stall to turn it on where you get blasted with cold water from the shower head. Not ideal…I really hope they put some sort of moisture extraction in the bathrooms as there is zero air movement.

Business_and_leisure Self

2/10

Poor

13 Jan 2025

Jo-Ann

Multiple weddings booked and only one elevator was in service all weekend. Rates were expensive for the quality of this hotel. Checking in the front desk was unfriendly. Will never go back.

Leisure

8/10

Excellent

09 Jan 2025

Brenden

It’s a great hotel, and a great place. Just becoming more and more expensive as the years pass, last year it was 150-170 a night for a two bed. Now it’s 225 for a 1 bed

Business Self

4/10

Poor

26 Dec 2024

Christina

Disappointed for price paid, pretty bland looking hotel. Felt like I was staying at a Travelodge. Unfortunately will not be staying at four points ever again, will book Holiday Inn next time.

Leisure Partner

8/10

Excellent

18 Dec 2024

Amy

Good sleep when you walk in

Leisure

10/10

Exceptional

16 Nov 2024

Stephen

It was okay. There is a convenience store within an approximately 3—to 5-minute walk. I would stay again. The beds were comfortable and clean. The staff was friendly and helpful. What I found unique about this stay is that the entrance to the building is from the backend, but once you drive around the building and through the parking lot, you will arrive at the main entrance

Business

6/10

Pleasant

14 Nov 2024

Jody

The elevator was out of order for the duration of my stay. I booked a king bed but was given a 2 queen room. The mattresses were horrible.

Self

8/10

Excellent

17 Oct 2024

Allison

Came for wedding

4/10

Poor

13 Oct 2024

Ruth

Elevators not working. Payment receipt refused by front desk staff. Breakfast was poor quality and cost $19 for a very poor quality buffet. There was only one option and any accommodations were rejected. Lobby bathroom stall out of order. Noisy patrons could be heard in suites and sleeping clients were awoken. Rooms were not cleaned daily and for $200 per night for a small unit is unacceptable.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Anne

It's an ok hotel. Very expensive price for one night.

6/10

Pleasant

07 Oct 2024

Timothy

The outside of the property was overgrown with weeds. There was no inside access to the stairs from the main level.

8/10

Excellent

07 Oct 2024

Andrew

This used to be our favorite hotel in the area but over the years we have noticed that the facility is starting to show its age and condition and is now about average.

Leisure Partner

8/10

Excellent

06 Oct 2024

Elizabeth

Why is only one elevator working. We had to wait ages on Saturday and Sunday morning for the one elevator. I would have used the stairs, however I have to use a walker. The coffee is horrible, in room and at the lobby. The staff were wonderful and very pleasant to deal with.

Leisure Partner

4/10

Poor

30 Sep 2024

David

One of two elevators was out of service
Access to the stairs was via a service hallway and outside and the front desk staff had to open the door. Very weird!!

All staff was kind and helpful. Good fried eggs at breakfast ($20 buffet).

Wifi not functional
Would not recommend, especially at $200 a night.

Business Self

4/10

Poor

29 Sep 2024

Serena

Rooms were satisfactory. The tv was very poor (in order to watch tv we had to get up and adjust the screen multiple times to get rid of the lines through the tv and to restore the sound). The water pressure in the shower was very poor and if someone in another room flushed or turned their water on, our water pressure would drop even more to a dribble and went freezing cold. Not an enjoyable shower by any means.

When mentioned to hotel clerk she apologized profusely and wrote our concerns down but informed us because we booked through a third party (hotels.com) they were unable to give us a refund and suggestes we reach out to the third party application. We are ih the process of doing this.

Partner

2/10

Poor

29 Sep 2024

ABHISHEK

I booked the king suite and we had flies all over the room along with bugs. Elevator was not working. The wedding block is more expensive than Expedia so won’t recommend them using as any blocks.

4/10

Poor

28 Sep 2024

Asia

We stayed at this property for a wedding. Our room had a terrible odour. Other family members in rooms on our floor had the same odour in their rooms. We notified a staff member but he claimed he could not smell it. There was also only one small elevator working as the other was out of service. We had long wait times to access the elevator and were told we could not use the stairs as the doors were locked. Room service also does not clean the rooms daily. We stayed two nights and never had our room cleaned. Overall this hotel was not worth the amount we paid. Very disappointed.

Leisure Family

8/10

Excellent

28 Sep 2024

Anne

Only one elevator other broken and swimming closed