Name: Crowne Plaza Kitchener Waterloo
Address: 105 King Street East, Kitchener, N2G 2K8, CA

6/10

Pleasant

04 Aug 2026

Tracey

Y

6/10

Pleasant

03 Aug 2026

Val

Great staff and everything was very clean!

I went to have a shower Sunday morning cold water a d it never warmed up. No compensation at all when I told them . Our room
Was very noisy.

6/10

Pleasant

03 Aug 2026

Kurian

You fell like walk in to a community center with such strong chlorine smell in reception / restaurant area

8/10

Excellent

01 Aug 2026

Sharron

Neat and clean

6/10

Pleasant

31 Jul 2026

DWAYNE

Lots of noise every time we go there unfortunately. Not necessarily the hotels fault.

Our view this time was terrible, but that is expected these days with \"Expedia rooms\".
Our phone didn't work, which wasn't a big deal since I could call their external number to get the towels we needed.

The room was clean and complete though which is all we really need for a quick overnight.

8/10

Excellent

29 Jul 2026

Aimee

Fast check in and clean rooms.

10/10

Exceptional

28 Jul 2026

Zaimin

They are a great hotel does not seem like a 3 star hotel - more like a 4 star hotel!

8/10

Excellent

27 Jul 2026

Sonya

From a basic level it was great and passable. Small things were a bummer though— if you’re street facing, it can be loud. We came on a weekend so maybe it’s just louder than normal. Other things like not enough towel. The phone didn’t work (so I couldn’t call to ask for more towels). The nightlights didn’t work, so we kept the bathroom (which was too bright) on for our little child.

10/10

Exceptional

27 Jul 2026

Raymond

Decent place and well priced

6/10

Pleasant

27 Jul 2026

Nicole

The property was great for anyone looking for activities at a hotel. There was the bowling alley, arcade and pool! Parking was interesting- underground but the ceiling was very low- didnt fit a large SUV. There was outdoor parking close by.

8/10

Excellent

26 Jul 2026

Jane

I was here for a one night stay. The bed was comfortable, staff were friendly and helpful.

10/10

Exceptional

26 Jul 2026

Davina

Staff were friendly
Rooms were clean
Arcade had lots of machines to play on, unfortunately only 3 worked!

8/10

Excellent

26 Jul 2026

Sandra

Polite staff. Clean presises

10/10

Exceptional

26 Jul 2026

Wassim

The staff was wonderful! Super helpful and professional :) the beds were comfortable and the room was clean.

2/10

Poor

26 Jul 2026

Julie

I was travelling with my daughters and parents for a wedding. My dad fell in the parking lot - there should be a sign that says to watch for your step or some yellow tape to indicate the step close to the door. My parents were also stuck in the elevator for over 30 minutes returning from the wedding reception. The staff reimbursed them $12 for their troubles which was ridiculous. The check in was also difficult and we had to prepay the rooms completely.

8/10

Excellent

24 Jul 2026

Theresa

Clean all around

10/10

Exceptional

24 Jul 2026

Ian

Great location. Very comfortable

10/10

Exceptional

22 Jul 2026

Patricia

Wonderful stay. The beds are very comfortable. The staff was excellent.

10/10

Exceptional

21 Jul 2026

Don

😊okccccccccccccccccccccccv

4/10

Poor

20 Jul 2026

Darcie

Room was small and run down. Floors were dirty. Although some space on first floor updated. Overall a 2 star.

Partner

6/10

Pleasant

20 Jul 2026

Richard

Had an issue with my booking as l booked the wrong date and the lady atvthe front was very helpful

Partner

8/10

Excellent

18 Jul 2026

Sheila

Had a leak in the bathroom ceiling. Fixed very efficiently and quickly.

8/10

Excellent

18 Jul 2026

Bob

Clean rooms. Convenient location. Fair price.

Partner

10/10

Exceptional

17 Jul 2026

Barb

I loved that the staff was amazing and so friendly. The restaurant was very nice. Both Carol ( waitress ) and Shiv were so friendly and pleasant to customers. Thanks again for a great stay. Will definitely recommend to family and friends.

Family

10/10

Exceptional

15 Jul 2026

Carol

Fabulous bed! Lovely staff, all good 👍

Partner

4/10

Poor

15 Jul 2026

Francesca

The main area was nice and updated. Once you went to the floors it was awful. I would not stay there again. The rooms were dated and old and the hallways looked like you went back in time to the 70’s. The area to park your car while you checked in was only big enough for 2 cars. I had an argument with another person who also checked in who told me to move my vehicle and leave my 3 kids with the hotel staff. The staff did not intervene and help but instead looked while this happened at almost midnight while this man was yelling at me. I would NEVER stay there again.

Family_with_children

10/10

Exceptional

12 Jul 2026

Isabelle

Clean room, nice staff, good value breakfast

Partner

10/10

Exceptional

12 Jul 2026

Kathleen

Good, will stay against n.

Partner

8/10

Excellent

11 Jul 2026

Michael

Great buffet breakfast

Self

10/10

Exceptional

06 Jul 2026

Dongryul

Very clean, very kind, very comfortable. Love to come back. I realized that not every hotel with the same franchise is the same.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Elisa

Excellent customer service

Family_with_children

10/10

Exceptional

05 Jul 2026

Mark

Nice and clean

Partner

8/10

Excellent

04 Jul 2026

Olamide

Clean room and nice staff

10/10

Exceptional

04 Jul 2026

Erick

Nice room nice buffet breakfast 🍳

Partner

10/10

Exceptional

02 Jul 2026

Rajat

The breakfast was delicious. The staff was helpful, but unfortunately, parking wasn’t included in the room price. I was charged an extra fee, which wasn’t mentioned at check-in.

Partner

6/10

Pleasant

02 Jul 2026

Simon

:)

2/10

Poor

01 Jul 2026

Barb

Beware….the hotel is great, beds comfortable but there are meth heads all over outside. It’s a decent hotel in crack town. People openly firing up their pipes. Didn’t feel overly safe outside the hotel. Area is very trashy. Someone had stashed their crackpipe above a doorway to the parking garage and it fell on my daughter’s head.

Family_with_children

8/10

Excellent

01 Jul 2026

David

Very friendly and attentive staff. Buffett breakfast was very good.

Family

10/10

Exceptional

30 Jun 2026

Heather

the hotel is in an older building. staff were terrific. amenities were great. loved bowling in the basement! the games room was a nice surprise.

Family

10/10

Exceptional

30 Jun 2026

Adetokunbo

The breakfast was delicious and with different varieties of food to choose from.
The receptionists were polite and cheerful.
Everyone from the receptionists to the cleaners and restaurants attendants were very helpful and went out of their ways to make our stay pleasant.
Thanks,
Anne

Partner

2/10

Poor

30 Jun 2026

Harmeet

I cannot recommend this hotel based on my experience. Our stay started with being assigned a room where the shower had not been properly cleaned. The hotel moved us after we reported it, although the head housekeeper who inspected the room appeared annoyed by our request.

After checkout, I noticed an unexpected damage charge on my American Express card. The hotel never called or emailed us before charging my card. I only learned about it after discovering the charge myself. Following American Express's recommendation, I returned to the hotel to ask for an explanation.

The front desk manager showed me a photo of alleged damage on his phone but refused to email or provide a copy. My wife was only able to photograph the image on his phone screen. Staff also referred to the charge as a \"convenience fee,\" despite claiming it was for damage.

This was our first overnight stay away from home with our baby. We spent very little time in the room and only used the bed. The alleged damage shown did not reflect anything that occurred during our stay.

The most concerning part was the lack of transparency. The hotel charged my card without notifying me, refused to provide evidence, and could not explain how the amount was determined.

Afterward, I found at least one public review describing a similar disputed damage charge after checkout, along with many reviews mentioning the property's aging condition and maintenance concerns. I have disputed the charge with American Express.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

NARINDER

Awesome experience very warm and cooperative staff Buffet breakfast is very good
I recommend to stay here

Suggestion for Management

Please keep water in rooms with regular refills that too free of cost because this is basic hospitality

Partner

8/10

Excellent

29 Jun 2026

Steve

Air conditioner worked but a little noisier

Partner

8/10

Excellent

28 Jun 2026

Jenna

Good stay for the price, would stay again if in the area

Partner

10/10

Exceptional

28 Jun 2026

Beata

Very clean rooms. Very nice staff

Family

8/10

Excellent

26 Jun 2026

hamed

I paid almost $300 for one night of stay at this hotel with my family, two adults and one child .I was in this hotel last year at the same date as well for business purposes. The reason I came back to this hotel, it was the excellent breakfast in the area and reasonable price, But this year, the price had increased too much and and service was lower.
some things are really surprised in the room in compare of cheaper hotel was first of all, I didn't find any paper cup in the room, and when I asked the staff, I need some cups, they told me, unfortunately, we don't provide. While based on the hygienic issues, they have to put some paper cups in the room. And also, I didn't find any bottle of water that all, most of the hotel provided as a welcoming for their guests. It doesn't cost too much for the hotel, but they didn't provide it.So, I had to go outside the hotel to buy paper cups and water while I was very tired and I had come back from the hard workday to rest in this hotel. Also, when I asked them to give me an electrical kettle, after half hour waiting, they told me, unfortunately, we have one kettle and it doesn't work. It's really, really unbelievable that the hotel with over 250 rooms doesn't have eniough electrical kettle for their guests

Family_with_children

10/10

Exceptional

26 Jun 2026

Nancy

Very great hotel,
Nice pool, good restaurant.
Small bowling, mini putt.
Only 1 thing negative, missing some carts, waiting 30 minutes to get 1.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Maryanne

Beautiful stay all around! Delicious breakfast.

10/10

Exceptional

25 Jun 2026

david

1

10/10

Exceptional

24 Jun 2026

Aksana

Good breakfast, quiet rooms, nice friendly staff, walking distance to downtown.

Family_with_children

10/10

Exceptional

22 Jun 2026

Margaret

Very comfy stay

Friends

2/10

Poor

22 Jun 2026

Elisabeth

Run into a situation due to a breakdown with our car and we called the property to notify them and they were not willing to do anything for their customer in need. We broke down and was not able to make the first night and they charged full booking including taxes even this we did not stay there.
Very poor customer service

Partner

10/10

Exceptional

21 Jun 2026

Victoria

Super clean and comfortable room at the perfect temperature. Easy to access parking and overall excellent stay.

Business

6/10

Pleasant

21 Jun 2026

Pooja

Overall stay was just okay. Rooms were dated, carpets were pretty unclean - would feel sticky in places when you are barefoot, ac/ fan in the room was just okay too. Worst lighting we have ever experienced in a hotel room- very low lighting. No safety deposit boxes in the rooms anymore. Not sure when they got rid of those. Corridors and elevators were pretty dated.
Front desk staff were good- pretty welcoming. Breakfast had a decent selection. Restaurant was well maintained. Would choose a newer property for our next stay.

Family

10/10

Exceptional

21 Jun 2026

Joan

Great breakfast buffet, for all 3 of us instead of just 2 like in past stays. Plenty of room in the covered parking. Quick checkin and checkout, and friendly helpful staff!

Family

10/10

Exceptional

21 Jun 2026

Erick

Clean room, great buffet breakfast, and the staff are the most friendly I’ve seen! Crowne Plaza is our go-to hotel when visiting Kitchener. Many thanks!

Partner

10/10

Exceptional

21 Jun 2026

Makanfi

Yes

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Stu

Lobby is nice but once you get into the hallways and rooms, they are a bit outdated.

Family_with_children

8/10

Excellent

19 Jun 2026

Martha

Everything was good I have nothing to complain about this place. I highly recommend it. The breakfast there is really good.

Partner

10/10

Exceptional

18 Jun 2026

Carole

The hotel was great and the breakfast was delicious! Carol was friendly and attentive.
My only concern was the plug in the bathroom was loose so my hair blow dryer wouldn’t stay plugged in. Room 467.
Other than that the room was clean and very quiet.

Partner

10/10

Exceptional

16 Jun 2026

angel

Clean and quiet

4/10

Poor

15 Jun 2026

DAVID

Staff seemed indifferent to help. Parking was extra ($12) and a far walk from the hotel. The breakfast was extra and expensive. The rooms were unusually small for an supposed better hotel. And because the rooms were small the washrooms were also small. The elevators felt like they were going to breakdown any time. Not enough trolleys for size of hotel. Staff never knew where trolleys were. Badly designed hotel.

Partner

10/10

Exceptional

14 Jun 2026

Irvin

Great breakfast, staff super nice and helpful.

Family

8/10

Excellent

14 Jun 2026

Isabelle

Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!

Partner

10/10

Exceptional

14 Jun 2026

Danielle

Great place. Will stay here again.

Family_with_children

10/10

Exceptional

13 Jun 2026

Elaine

Room was quiet and very clean! Absolutely loved the bed, it was so fluffy and comforting! Staff the most pleasant you will find anywhere, especially those in the breakfast room! Buffet breakfast is awesome as well, with many different choices as well as an omelet station. Cannot say enough about this place! I saw groups of very happy youngsters as well, going to and from the pool. There's also a fitness room and a spa, pretty much anything you could think of.

8/10

Excellent

13 Jun 2026

Tuong Vi

Buffet breakfast was great, many choices including order-to-make crepes and omelettes.
We found the pillows head and high for us; so we asked for bath towels to make pillows (as the staff replied that the hotel didn't have any flatter pillows). However, we called the receptionist in the morning to ask for bath towels, toilet roll, conditioner. We only received a delivery in the evening :( after I had to call again.
Staff wasn't helpful much when we asked simple questions (which TV channel has World Cup soccer games, the name of a laundromat near by....).
At the end, we were still happy with our stay! Thanks.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Derek

Clean room, great shower. Right downtown.

Family_with_children

6/10

Pleasant

07 Jun 2026

Jen

The lobby and restaurant are brand new but as soon as you look on any other floor it’s really just outdated. It was clean enough though. Our balcony looked onto the rooftop which had a pile of gravel and several skylight windows over the pool under tarp. Our screen on the door was entirely ripped on the bottom. The shower was good, although it’s only a half glass door, so the floor gets wet outside. Again, not a big deal just noticeable. In the basement there is 2 lanes of bowling, a version of a mini putt and a small arcade where only half the machines work. You must pay to use every thing. It’s a free for all down there otherwise. When I arrived there were already 3 cars parking in front to check in, and so I had to wait on the street hoping traffic would go around and not hit me. It’s not ideal at all. Staff was friendly. Bed was good. For not having a free breakfast, I don’t think I would choose again- although the price was right.

Family_with_children

6/10

Pleasant

07 Jun 2026

Nick

I would say that our stay was just ok. The room was clean enough but very basic. Pool had thick brown film all along the inside where the water met the white tiles and no towels stocked until we were already leaving. the sauna was not available, had pad lock on it.The gym is not properly maintained and lots of equipment out of service. We didn't mind the old equipment but many had out of order signs.
The bowling was out of order with a broken floor, most of the arcade was out of order. The breakfast buffet had nobody working at the crepe station all morning, it was also on the same floor as the pool so you get a mix of chlorine odor with your breakfast. When we sat down for breakfast, the server went to get our coffee and then told us we could leave to get get our food... but when we came back with our plates our table had been taken, she never told that person to move and we had to find somewhere else to sit.

Overall I only booked this hotel because of the proximity to downtown and it was below our expectations. Very dated, not well cared for to have the name of \"Crowne plaza\".

Partner

8/10

Excellent

06 Jun 2026

Grace

The breakfast setting was well laid out and professional. Food: the best!
Disappointed no water in the room
Checkin reception seemed rushed .... I took took too long to find my ID

Partner

10/10

Exceptional

05 Jun 2026

Amanda

We would stay again

Friends

10/10

Exceptional

03 Jun 2026

Charlene

Getting to the parking area can be a bit of a challenge as you have to drive around the block, but otherwise easy to navigate. Central location.

Partner

10/10

Exceptional

03 Jun 2026

Jukka

Long hallways to get to room.

Partner

8/10

Excellent

01 Jun 2026

Evan

The space was nice lots of room and the customer services was really helpful and the front desk were always saying hi and being lovely

Self

10/10

Exceptional

31 May 2026

Jörn

Pretty good hotel friendly staff

Business Self

10/10

Exceptional

29 May 2026

Marta

Excellent breakfast. Lots of choices and a chef making crepes, omelets. Worth the add on. Room was clean. Linen Excellent. Only issue was they ran out of hot water for the 2nd shower. Was a busy weekend there. AC was fine. Staff great. Garage was in another building. A bit of a walk. For more challenged folks looking for accessibility ramps would be iffy. Parking extra. Not much though. Location is very good.

Partner

10/10

Exceptional

29 May 2026

Jabir

Great place to stay

Partner

10/10

Exceptional

29 May 2026

Bi Hong

Clean

8/10

Excellent

29 May 2026

Patrice

Coffee in the room was terrible.
Coffee in the restaurant not much better and wasn’t hot but buffet was good and omelette bar was very good.

Partner

6/10

Pleasant

29 May 2026

Andre

The 1970s called. They want their hotel back.

Business

8/10

Excellent

28 May 2026

Theresia

Hotel was good. Relaxing sleep.

Partner

10/10

Exceptional

27 May 2026

Vladimir

Q

10/10

Exceptional

27 May 2026

cormick elway

Went here with my wife for our vacation to Kitchener will remember it for the rest of my life

Partner

8/10

Excellent

25 May 2026

Laura

Good experience.

Self

2/10

Poor

25 May 2026

HUI

my room got flooded in the washroom and half of my bed. the water is dripping from the ceiling and all over the place in my bath room and half of my bed. I asked the hotel to refund the money and they couldn't do anything. it is a really very bad experience.

Family_with_children

10/10

Exceptional

20 May 2026

salvatore

The staff was very thoughtful and courteous.
The room was clean and very practical.

Business Self

6/10

Pleasant

20 May 2026

Leonardo

The property is located in the heart of downtown Kitchener and this is a plus and includes paid on site parking. Restaurants like The Bauer Kitchen and Darlise Cafe nearby and they were great spots. Park nearby also a plus. The Aqua Restaurant in the hotel had a great buffet breakfast where you can order fresh made eggs. I used the spa for Indian head massage and enjoyed the treatment. However the rooms need a facelift. The bed was comfortable and there was no noise in the area where we were however the bathroom was tight, took time for water to become hot and the furnishings were outdated on our 4th floor unit. Also we had no control over the temperature in the room…tried to put some heat on but got air conditioning instead.

Partner

4/10

Poor

20 May 2026

Colin

The hotel is not in a great area of town. It is run-down and not well maintained. I arrived at midnight after a 5hr drive and was told by the security guard that I needed to wait 15min for the front desk person to \"finish his reports\" before he comes up to check me in. I was livid, and told him he better come up now. Overall, I would not stay here again.

Self

8/10

Excellent

19 May 2026

Lori K

For the price, this was an acceptable stay in downtown Kitchener.
The main entry and parking are tight. King room was small.
However, it facilitated a lovely visit to see a show and I’d do it again.

6/10

Pleasant

19 May 2026

Prateek

Everything was good except the acoustics of the rooms. I could hear the neighbours and street noise and constant beep of the traffic lights. That made it very difficult for me to get decent sleep.

Self

8/10

Excellent

19 May 2026

George

The hotel was quiet and well kept. Breakfast buffet was very good and well priced. The room was clean and everything worked well in the room. Would recommend to everyone travelling in the area.

Self

6/10

Pleasant

17 May 2026

laura

One can hear everything from the room next door: all night I heard next doors people talking, toilette flushing sinks running showers running etc.
Very annoying.

Self

2/10

Poor

17 May 2026

Gaetan Jean-Robert

Mattresses were horrible (super soft/slouching) and caused me basevere back pain, bedroom had almost no window, and the one small window did not close properly. The room was therefore very noisy too. The swimming pool is small and dedicated to kids, no adult there and many many kids. Not the experience I was hoping for considering the price. The entire hotel also was smelling of bleach from the pool and I carried the smell back home in my luggage.

Self

6/10

Pleasant

16 May 2026

STEPHANIE

Great breakfast.

Family_with_children

8/10

Excellent

16 May 2026

Kyle

Hotel smelled like chlorine from the pool. The A/C wasn’t turned on in our room despite it being 24C the day we arrived. Other than that, the hotel was nice.

Family_with_children

10/10

Exceptional

15 May 2026

David

We had a very nice stay here. The breakfast was excellent.

Partner

2/10

Poor

15 May 2026

Melanie

The hotel is in such a bad area, it’s run down and old.