Name: Ramada Hong Kong Grand
Address: Austin Avenue, Tsim Sha Tsui, 23, Kowloon, HK

6/10

Pleasant

16 Jul 2026

Andy CM

The storage fee of “HKD 150” per piece of luggage per day is completely excessive. I left my bags at the hotel between my stays and returned a few days later for my second booking, which resulted in an unexpected charge of several hundred dollars. As a returning guest with consecutive bookings, charging such an exorbitant fee for standard luggage storage is unacceptable and poor customer service. I am highly dissatisfied and frustrated with this hidden expense. I request a review of these charges…!

Self

4/10

Poor

02 Jul 2026

Meg

My stay was very disappointing. The woman at the reception who handled my check-in was extremely rude and unprofessional, which set a terrible tone for the entire visit. I would not recommend this hotel based on the service.

6/10

Pleasant

29 Jun 2026

RAKESHKUMAR

The room were dated and the property needs renovation.

Self

6/10

Pleasant

28 Jun 2026

Souvik

The bathroom was tiny with the wc squeezed between bathtub and wall. It was very difficult to use. Otherwise, the room was standard. Small tv screen but I wasn't fussed. Didn't like the 'no water' policy though but there's a 7/11 next door so I managed. The location is excellent. The rooms were cleaned well and the breakfast buffet although a tad expensive and basic, was okay. The name Ramada is accompanied by much expectation. Maybe too much in this case.

Self

8/10

Excellent

21 Jun 2026

pushpendra

Very small room, fridge small box , not working, in bathroom very low light, as I never stay so small room , otherwise ok

Business

6/10

Pleasant

07 Jun 2026

KaWing

Everything was fine.
But I arm and leg got bitten by bad bugs.

Self

4/10

Poor

06 Jun 2026

Eugene

old run down, noisy equipment, small

10/10

Exceptional

05 Jun 2026

Din Bong

Friendly staff, room is clean but a bit small, Air conditioning is good, didn't try the breakfast, no comment.

8/10

Excellent

03 Jun 2026

Teresa

Close to Nathan St.

Partner

2/10

Poor

02 Jun 2026

Fatima

room was very small, shower was super tight! expedia said there was 200

8/10

Excellent

26 May 2026

Lin

over great experience. arrived early but friendly staff checked me in right away no problem. Everything is good except the room is really small, not like they showed in the photos.

Self

8/10

Excellent

11 May 2026

Barbara

Helpful staff at counter

Self

8/10

Excellent

11 May 2026

Angeline

Convenient location, it was small but I got what I paid for.

Partner

6/10

Pleasant

11 May 2026

Saeeda

Room was clean, but extremely small with no space to move around. We really struggled with storage, no cupboards and no rails to hang clothes. For longer stays it was frustrating.

While cleanliness was good, the lack of space made the room uncomfortable. Wouldn’t recommend if you need to unpack or have more than a cabin bag.

Partner

4/10

Poor

10 May 2026

John

It’s a very function hotel despite being denoted as a ‘Grand’ hotel. Truth be told there is nothing very ‘grand about this hotel apart from its height! The rooms are tiny - though you rather have to expect that in HK. However, when it’s called ‘Grand’ you have differing expectations. The bathroom is not even big enough to have a sink in it - which is behind the hotel room door! My hotel room had dark green wallpaper from the 1990s - and a small chandalier hanging from the ceiling - which I suppose is probably all that is grand about these rooms! The lobby area is small. The hotel cafe was sadly rather unappealing, and was pretty empty.

The location to the TST shopping area is alright, and you can walk to/from Hung Hom station or to the MTR in TST.

Self

2/10

Poor

06 May 2026

EVA KWAI YUNG

This hotel is one of the worst ones I have been in. The hotel room is no more than 120 sq ft. The room can nearly accommodate 2 small twin beds, with one against the far wall and the other bed is 6 inches from it. It has no closet, just a hook. The space between the hook and the wall is not wide enough for the hanger to fit in. It has no face towels, it only has 2 large towels. The shower and toilet is in this tiny room with a cloth shower curtain in between. When you are showing, that cloth curtain keeps touching your body. It’s awful. The room does even have enough space for a hot water kettle. I had to put that on the floor when I tried to boil some water. The vanity sink is sitting in the narrow corridor leading to the door. Overall, this is a terrible hotel!!

Partner

8/10

Excellent

03 May 2026

Jia Min

TST area tends to have smaller rooms due to the population in the areas and its the tourist destinations. If you prefer more spacious and can find hotels with about the same price, i recommend places like North Point. Overall, the hotel provided what i needed for the night to sleep, shower, and other uses. Close to the main attractions but not directly at where everythjng is hectic. MTR is like 3-4 blocks away which was convenient

Self

8/10

Excellent

01 May 2026

Susan

good location, reasonable price, good air conditioning.

Family

10/10

Exceptional

28 Apr 2026

Christina

AC worked fine. Housekeeping came every morning. We didn't try their breakfast. They also had option to keep our luggage until our flight in the evening even though we checked out in the morning which was massive help.

Partner

8/10

Excellent

26 Apr 2026

Jennifer

It is conveniently located to transportation, lots of restaurants tourist attractions.
The room is always kept clean

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Marites

Front desk staff not very helpful and impolite. Room tiny and cramped

2/10

Poor

17 Apr 2026

Ka Wai

1. Room is very dirty, because many stains on the coverlet and bed smell around the room.

2. The phone is not work cannot contact front desk staff.

3. I waited for half hour for the extra two towel.

4. staff manner is quite cool and feeling not willing to service you.

Self

8/10

Excellent

13 Apr 2026

Angela

Convient location

8/10

Excellent

13 Apr 2026

James Robert

The hotel had a nice location, not far from Jordan MTR. Room was small, carpet was old. There had been some recent renovations on the bathroom. Price was good.

Self

4/10

Poor

11 Apr 2026

George

Done

Friends

4/10

Poor

11 Apr 2026

George

AC temperature is not adjustable. I set at least cold and smallest fan but still too cold. I had to turn it off but then the air was too stuff.

On another room, my friend was telling me it stinks of urine smell

Friends

6/10

Pleasant

11 Apr 2026

Hai

AC is ok

6/10

Pleasant

10 Apr 2026

Shaimaa

For the price it’s great since we only needed the hotel for sleep, it’s just not for long stay or if u have lots of luggage because rooms are small, but again for the price perfect for saving and just spend money on other fun

Family

8/10

Excellent

10 Apr 2026

Kwok Tsu

Budget friendly hotel

Self

8/10

Excellent

07 Apr 2026

Scott

Was a good stay for the price and area. Convenient location. I would stay here again.

Family

6/10

Pleasant

05 Apr 2026

Bryony

Terrible breakfast. Room very small. Staff not very friendly

Self

6/10

Pleasant

01 Apr 2026

George

AC was good and staff was nice. Room was a bit smaller than expected.

Partner

8/10

Excellent

30 Mar 2026

Raj

Ok

6/10

Pleasant

21 Mar 2026

Donna

The rooms were musty (other people mentioned it while chatting in the lobby.). There was a leak in the bathroom so there was always some water on the floor.

Self

8/10

Excellent

19 Mar 2026

George

Budget hotel was dated and could be renovated. Bathroom small.

Partner

4/10

Poor

18 Mar 2026

Lik kin danny

Room condition was so bad

Self

10/10

Exceptional

18 Mar 2026

TAM

Excellent location and staffs

6/10

Pleasant

15 Mar 2026

David

our room was very small, the usb plug didn't work, the mini fridge didn't work, had to ask for a replacement for the hair dryer, the bathroom was smaller than on a cruise ship! toilet was stuffed in so close to both sides of the wall....(I don't even want to explain that!!!) No shelf space to put your personal items. I was totally disappointed that this was a Ramada hotel.

Family

8/10

Excellent

05 Mar 2026

Paul

Better than BW+ where we stayed last time. Nice view of HK island walkable to most local tourist places.

Partner

6/10

Pleasant

24 Feb 2026

David

Great price and excellent location, just 5 minutes from Jordan MTR. Staff were friendly and very helpful.
The room, however, was small and felt cramped for two, poorly lit at night, and a bit worn out.
The window view could have been nice, but the dirty glass spoiled it.
Good value overall, but the rooms need refreshing.

Partner

8/10

Excellent

18 Feb 2026

chungkwan

OK! Staffs are helpful!Room temp was set at 26 deg C. I got around it by turn off aircon and left windows open !

Partner

6/10

Pleasant

02 Feb 2026

Patrick

The room was extremely small, not even enough room to open a suitcase. My RV camper has as much room inside.
The room is old and dated, with some musty smells. I probably will not be staying here again.

Partner

4/10

Poor

25 Jan 2026

Armando

Room is too small, bathroom even smaller, of you are over 511 you will have trouble with the small space for the toilet, shower not much better, bed is hard like is got cardboard instead of a mattress, positive points for the staff, very friendly

Self

8/10

Excellent

06 Jan 2026

PuiYing

If you are looking for budget in s good location, this hotel is perfect. The hotel is old and can do with an update. But I was looking for budget in a good location. Cleaning is minimal and fresh towels is provided everyday. Staff seemed pleasant. I ate out everyday as there are plenty of choice so can't comment on the restaurant food.

Leisure Family

10/10

Exceptional

05 Jan 2026

INABA

The hotel was in the center of the city. So I enjoyed eating a reasonable meal and buy some kind of stuff in Convenience store. I enjoyed too much.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Farrkh

Actually one off the best hotels if your looking a long stay in Hong Kong

Totally satisfied

Business_and_leisure

6/10

Pleasant

04 Jan 2026

JOVITO

There was a smell in the carpet that was too strong for people with allergies.
The very first time we used the shower the floor drain was clogged and overflowed.

4/10

Poor

31 Dec 2025

Mariana

Room was too small but the location was convenient.

Leisure Family

4/10

Poor

30 Dec 2025

Victoria

The only saving grace was the bed which was firm. There was no amenities in the bathroom. Just a towel, shower gel, shampoo and conditioner. The charging outlet was not working. The shower was small and dirty around the edges.

8/10

Excellent

13 Dec 2025

Robert

Room a little cramped and small, it should have had a queen bed or 2 singles rather than a king size.

Leisure Partner

8/10

Excellent

11 Dec 2025

Brenda WF

Room is small and old but otherwise clean. Need some renovation

Leisure Self

8/10

Excellent

07 Dec 2025

TERESA

Room clean, reception staff helpful.

Business_and_leisure Self

8/10

Excellent

06 Dec 2025

Rickey Fai

Is old building and staff is fair and the the room is quiet small.

Leisure Family

10/10

Exceptional

03 Dec 2025

Frank

Staff is courteous and helpful. Hotel offers free use of washing machine and dryer. Bed is very comfortable.

Self

10/10

Exceptional

01 Dec 2025

Li Fei

Although the hotel is old but I’m surprise at the cleanliness and how they maintain their facilities.
Good stay , easy to travel around

Leisure Family

4/10

Poor

25 Nov 2025

Michelle

Room was very tight for 2 person room. Room was outdated

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Tan

Convenient

Self

10/10

Exceptional

23 Nov 2025

Susan

Excellent value for money. Very clean and comfortable. Only criticism was the waste bin in the bathroom needed a bit more cleaning/sanitising. Short walk to Temple St markets. Really handy to the subway.

Leisure Partner

8/10

Excellent

21 Nov 2025

Harshita

Clean room and room services

Leisure Family

8/10

Excellent

21 Nov 2025

Lance

Room is tiny but clean. Friendly staff.

Self

8/10

Excellent

20 Nov 2025

Aris

We booked a double bed for me and my partner but upon arrival we were told they don’t have a double but 2 single bed instead. The staff suggested to have the beds together so can have 1 bed. It was okay, it worked aside from the hard lining of the bed in the middle. Also beds were not soft, I find it hard.

The room service staff were very friendly and approachable. Room was clean but small. We ended up upgrading to premium room. Standard Room does not comfortably fit 2 people with 4 luggages.

Partner

6/10

Pleasant

20 Nov 2025

Kam Man

The room relatively clean. Staff friendly and prompt response. Air barely ok. Struggled to get the templeture. Very convenient to get around for different erent foods

6/10

Pleasant

12 Nov 2025

helen

Room was very small but good location

6/10

Pleasant

12 Nov 2025

Sandy Miao-Miao

Easy

Leisure Family

6/10

Pleasant

09 Nov 2025

LINH

Unfortunately, I was not very satisfied with this stay. The room did not feel clean and the staff service was just average. The positive points are the good air conditioning and the convenient location near shops, but overall I expected better.

Leisure Partner

8/10

Excellent

07 Nov 2025

Dora

Room is dated and small so had to pay extra to upgrade to a bigger room. Front desk staff very courteous and helpful with my IT problems.

Leisure Partner

6/10

Pleasant

05 Nov 2025

Grace Fung

The room is very small and the location is only is the only good thing

6/10

Pleasant

02 Nov 2025

Srzu

Our stay was good interms of location, however we had few issues with the stay. We had to constantly speak with the receptionist as even after 4/5 days of stay there our bed sheets weren’t changed. Shower gel and shampoo weren’t filled up so had ask them for things to be done constantly. I believe that it should have been checked by housekeeping. Instead of us having to ask for it constantly.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Christopher Adrian

Great location

Friends_and_family Family

2/10

Poor

29 Oct 2025

Linda Kit Yee

Front desk were rude. They will not honor the reserve now and pay at the desk policy even thought it is cleared stated that it’s an option. They make you pay more in person when you arrive. Definitely DO NOT GO! Plenty of other option in Hong Kong.

10/10

Exceptional

28 Oct 2025

Joyce

Hard beds, small rooms and bathrooms, musty smell

Friends_and_family Family

2/10

Poor

15 Oct 2025

Abubakar

The room had spiderwebs and dust, we booked single king size bed & they confirmed our booking but they ended up giving us twin bed which was hard &uncomfortable room .room was small also the toilets .we stayed for 2 night didn't clean the room , the stuffs are not healpful nor friendly . We are disappointed for sure

Partner

8/10

Excellent

11 Oct 2025

Steven

Shops and restaurants nearby.

Business

4/10

Poor

09 Oct 2025

Joan

Convenient location but completely rundown. Dirty towels in room at check-in, and when I tried to call room service for fresh towels no one answered. It was only an overnight stay thus my husband and I didn't bother complaining. But definitely won't be returning.

Partner

4/10

Poor

02 Oct 2025

nampo

Hongkong hotels tend to be small in general I understand .This room I was in had three single beds but hardly any room for their luggage.

Friends_and_family Family

8/10

Excellent

06 Sep 2025

Hiu Fai

It’s very convenient but the bathroom is a bit small

Leisure Self

8/10

Excellent

27 Aug 2025

David

Nice and Relaxing

Nice hotel good customer service and close to everything. Great location

Self

6/10

Pleasant

15 Aug 2025

GEDE

The location is very good

8/10

Excellent

11 Aug 2025

Wai Man

About 7 minutes walk from Jordan MTR so it is still convenient for transportation. Hotel is a little bit dated but it is clean. Staff and the cleaning ladies are super friendly.

Leisure Family

4/10

Poor

12 Jul 2025

Sabrina

I like the location of the hotel, which is really convenient for everything. The price is also very good for a 4 stars hotel.
However, I'm not satisfied for below:-
- \"Fitness center\" only offers few equipments located outdoor close to street. It's not really useful in HK which weather is humid & always > 30C° in summer.
- Bed linens were not changed for > 1 week long stay. Was told it's supposed to be changed every few days. It's changed only after requested.
- Suspected the room has bed bugs. My daughter had serious bug bites on both legs & I had few on legs & arms. No new bites after changed room. However, the itchiness had lasted for ~ 1 week and the marks have still not gone.

Leisure Family

2/10

Poor

09 Jul 2025

Don

The Ramada is prominent in the US. We expected a room that was at least adequate, but it was not. It was too small, and cramped. The bathroom was way too small. Later they showed us a different room that was larger but not what we would like. it was a waste of money.

6/10

Pleasant

09 Jul 2025

Foroogh

It was near to

6/10

Pleasant

30 Jun 2025

william

Room is pretty small for a deluxe room .there is no place to accommodate luggage .bathrooms is so small just allow one person to standing up. Location is convenient to access MTR station and variety choice of restaurants nearby.

Business Family

10/10

Exceptional

25 Jun 2025

Betty Sau Mui

Lower price in the area convenient to restaurant and shopping?

Leisure Family

10/10

Exceptional

20 Jun 2025

Chin Yee David

My wife and I stayed at the hotel for over ten days between mid-May and June. Overall, the experience was mixed. The hotel is a bit old, but the location is extremely convenient. During our stay, the Duty Manager Kenneth Lien was very professional, thoughtful, and attentive which truly impressed us. By the way, the housekeeping lady on the 25th floor was also very friendly and kept everything very clean.
David/Eva

Partner

10/10

Exceptional

18 Jun 2025

Mr Narayan

ENJOYED OUR STAY.

Leisure Family

6/10

Pleasant

16 Jun 2025

edward andre

Good for one night, good location, super hard mattress

Self

8/10

Excellent

15 Jun 2025

SzeMang

Everything is fine ☺️ except the room is too small 😔

Leisure Partner

6/10

Pleasant

07 Jun 2025

Bak Soong

Wifi connection is lousy, difficult to get connected or get cut off after a while

Self

6/10

Pleasant

06 Jun 2025

Chin Nga Angel

Okay，no additional comments.

Leisure Partner

6/10

Pleasant

01 Jun 2025

Steve

Inconvenient location and few amenities

Leisure Family

6/10

Pleasant

01 Jun 2025

Steve

The hotel has very few amenities

Leisure Family

4/10

Poor

31 May 2025

Elizabeth

Beds are hard. The room is too small for two singje beds. There's not much room to move in the room for two people.
There's sleeper available for single use.
Amenity, two Chinese tea bags.

Leisure Family

8/10

Excellent

23 May 2025

Tsayem

it was a great place to stay.

Leisure Self

8/10

Excellent

19 May 2025

John

This property is clean.
I wish there was wifi services during my stay.

Leisure Friends

6/10

Pleasant

11 May 2025

Yen

Staffs are not friendly

Leisure Self

8/10

Excellent

09 May 2025

Max

The hotel is optimally located, close to the busy part of the city but also quiet enough. The room is clean but small, can't do much in there except for sleeping.

Leisure Partner

6/10

Pleasant

06 May 2025

STEPHEN

Vancouver Steve

Beds were not comfortable due to lousy bed matter. One could feel the coil springs underneath. Shower curtain moved and sticked to my body when showering. Staff were friendly and helpful. Location of the hotel is excellent

Partner

8/10

Excellent

27 Apr 2025

Simon

For the price, spectacular!!

Really good for the price. Bed was not the comfiest because they just put 2 mattresses together but it was fine. Staff were very good at fixing my remote control. Would definitely stay again.

Self

10/10

Exceptional

26 Apr 2025

Patrick

Close to the centre of things. Excellent facility and staff service.

Business Self