Mercure Bristol North The Grange Hotel

United Kingdom , Bristol
Bristol, Old Gloucester Road Northwoods Winterbourne
Show on Google | Map

100 reviews shown

4/10

Poor

03 Mar 2026

Samantha

We were very disappointed in our stay. We arrived and the steps to the car park are broken so you step on it and nearly fall backwards, then we got to our room , initially looked ok, dated but spacious, the room has the heating on full blast and was like a sauna so we turned the radiator off and opened the window, the window was broken and didnr stay open so we had to use our bin to wedge it open. The bath had hairs in it and lots of mould. The TV didn't work nor did the remote eventually reception sorted that for us. One of the twin beds mattress was broken and on a slant so felt like I was going to roll out of it all night. We didn't get any sleep as the soft door close near our room definitely wasn't soft close and slammed every few mins people went through it. The gutter has a leak and as it rained all night it sounded like ait was leaking in to our room. The driveway on the hotel grounds was full of very bad potholes so much so the taxi said people avoid pick ups there due to it. Was just very disappointing. I've emailed and called but no answer after nearly two weeks of trying

4/10

Poor

03 Mar 2026

Mark

Cold shower! Hotel has potential though.

Business

8/10

Excellent

23 Feb 2026

Christine

Friendly, helpful staff and our room was nice and clean.
It’s a lovely building in beautiful surroundings.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Urszula

Alex was very helpful and lovely - room was spotless and our bed was very comfy ☺️

Friends_and_family Family

4/10

Poor

25 Jan 2026

Steven

The radiator in our room 402 was faulty and we could not turn the heating down. It was so hot in the room that we asked to be moved in the night and we moved to room 406. The radiator in this room didn't produce any heat at all and there was a plug in radiator as a a substitute. this was OK for us but shows that some work is needed at the hotel to rectify an ancient heating system.

Partner

6/10

Pleasant

16 Dec 2025

Lisa

The 2 ladies on staff were excellent. I proved late (2130) and checked in ok but could not order food (I’d been travelling for 6hrs) I ordered from the room service menu - a sandwich - which I had to collect from the bar as no one was free to deliver to me yet I was still charged a tray charge. Also - it did not come with the extras promised - just a cheese sandwich on a plate. No mirrors in the room only the bathroom. No toast offered at breakfast. I travel a lot for work and For a hotel that looks really nice - it falls short.

Business

2/10

Poor

14 Dec 2025

Sheralee

The room was awful photos attached!
The hotel is dirty outside, cigarette butt's, broken glasses and vomit on the steps.
The bed had no duvet inside the cover it was a mattress topper! Very uncomfortable.
The bathroom had had work which was unfinished.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Andre

It was all good

Partner

6/10

Pleasant

11 Dec 2025

samantha

Lovely staff,great breakfast, lovely old manor house and grounds, clean, big rooms, but they desperately need some TLC and a facelift!!

Partner

10/10

Exceptional

09 Dec 2025

Richard

Really friendly staff - great breakfast very fresh. Thanks you

Business Self

10/10

Exceptional

06 Dec 2025

Dr Pejman

Very pleasant overnight stay. The staff were very attentive and friendly especially the staff at the restaurant. Very good breakfast with several options and choice.

Business Self

6/10

Pleasant

26 Nov 2025

Elizabeth

Breakfast menu was good, on Monday it was cooked to order - the food that arrived was good, but had been cooked for a while!
Bar was card only, as they had 'run out of change' from an event held on Saturday.
Then on Monday to Wednesday evening it was still card only. Staffing of the bar was a bit sporadic. often no one around. Bedroom and bathroom def looking tired and in need of a refresh.
Overall a pleasant stay but can't say I'll be rushing back.

Business

10/10

Exceptional

15 Nov 2025

Roger

We were upgraded to a superior room which spacious and well appointed. Only slight negatives were the dust at the bottom of bathroom door frame and the hot water from the tap was too hot
Staff were very friendly and chatty

Partner

8/10

Excellent

12 Nov 2025

Jon

Staff were very friendly and helpful. Lovely place but in need of an uplift but would definitely stay there again

Self

2/10

Poor

12 Nov 2025

Balbinder

Worst one I’ve stopped in for a while , they then proceeded to ask me to show evidence that I had booked the room to include breakfast in front of other guests in the morning !! ( which I did) trying to make out to be liar.

Business Self

4/10

Poor

10 Nov 2025

sarah

I was really disappointed with this hotel. I stay in hotels in this area for work reasons and I thought I’d try the Mercure for once, as hotel looked nice online. However on entry the reception was small and inpractical - my room was on top floor which had me going up and down tiny corridors with light, with lots of heavy fire doors with a lack of signage as to where room numbers are. The room itself was large but dated. The bathroom smelt abit but passable.
The TV didn’t work.
The real downside for me was the noise heard when trying to sleep. Firstly it seemed I was next to a boiler room as loud mechanical noises throughout night- which woke me up several times. Also above me or around me I could hear chairs scraped on floors and what heard like furniture being moved - this was really frustrating and meant I lacked a good nights sleep.No phone in room so couldn’t call reception.
I was expecting the view from room to be green countryside as seen online but all I could see was ugly roof with tarpaulin all over it and loose tiles on roof. It looked neglected. There is no gym.
I don’t know how this hotel is 4 stars. The other local hotels I usually stay at are 2/3 stars and so much better.
It’s a shame but I will not be choosing to stay at this hotel again. Expensive for what you get.

Business Self

10/10

Exceptional

02 Nov 2025

Christine

Lovely, friendly, and efficient staff! We were greeted by friendly staff & check in was very straight forward.
Dinner was served by lovely staff and the food selection was very good.
Breakfast was delicious, with plenty of variety for all tastes.
Our room was clean and comfortable, and excellent value.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Room was lovely and large, bed and pillows were excellent. Staff were lovely, venue was very pretty but smelt of damp which was off putting. Evening meals were all fantastic but breakfast wasnt great

Business

8/10

Excellent

28 Oct 2025

Marie-Claire

This was a budget priced stay of one night and this was reflected in the overall quality. The room was clean and tidy although a little worse for wear. There were scratches on the wall nearest one of the beds, retouched paintwork on the bathroom door, a dirty glass in the bathroom. The wifi wasn't readily accessible, there was limited mobile network coverage and no telephone in the room. There was a note welcoming us from the manager which was a nice touch. The hotel itself was really damp with a leaking roof just on entering the reception area. (However it was pouring down that night). The staff were pleasant and efficient. The main concern for me was that I hadnt realised it was a pet friendly hotel, which wouldn't have been a problem normally (I'm a pet owner myself) but two doors down on our corridor there was a group of dogs staying and they barked all night. The hotel was huge and it would have been great to be in a room removed from the noise.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Tina

Bar staff great, drinks not, no.ipa, not many whiskies

Partner

8/10

Excellent

11 Oct 2025

Carolyn

The barman Oscar made my evening. He was helpful, accommodating, friendly and charming. A star player.

Business Self

6/10

Pleasant

05 Oct 2025

Thomas

Plenty of parking...the grounds are absolutely stunning. Staff friendly and helpful...we had a nice stay but the bedrooms and a lot of the public areas look a bit tired and in need of some refurbishment.

Leisure Family

10/10

Exceptional

21 Sep 2025

Lynn

Had a fabulous time , meeting with 17 of my family for a long awaited catch as we live now live in a different part of the country, we had a fabulous time thsnk you

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Jennifer

There needs to be more renovation to this property. Our room was nice bit outdated but the corridor leading to our room needs attention panels of wall needs replacing. Looks likes partway through job so maybe on to it.
The entrance, bar and dining area all lovely and well presented

Leisure Family_with_children

6/10

Pleasant

07 Sep 2025

Susan

Poor service at bar as a wedding. Blocking main entrance as all stood outside. Very noisy terrible banging doors.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Helena

Happy stay

Stayed 2 nights. Everything first class.

Self

10/10

Exceptional

26 Aug 2025

Gillian

Beautifully located hotel

We always stay here when visiting family who live close by. Hotel is beautifully situated and has a good size car park. Although rooms are looking a little tired, especially the bathrooms, it is always clean and the beds comfy. It could really do with having the rooms upgraded it would make the stay perfect. Good breakfast with plenty of choice.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

country house hotel

My fault really for not appreciating the compromises that come with a country house hotel. The room was large and well maintained but having no air con and no proper ventilation in the bathroom meant it fell short of what I think a 4 star hotel is like. Breakfast was very good and the staff were very willing to help when asked.

Partner

4/10

Poor

13 Aug 2025

John

Mobility issues? Avoid at all costs!

Having done some painful damage to my knee, I arrived walking with a walking stick. I was put in a room up several flights of stairs and there is no lift (but they don't tell you that on their website). I had to drag my bags up while trying to hold onto the banister to pull myself up the stairs. I saw other guests struggling with bags on the stairs too.

Yes, it was a hot night, but you could have almost cooked your dinner in the oven of a room I was put in, with only a small window and, being a hotel room with a closed door, obviously no through draught of any kind. A desk fan that barely moved a piece of paper around was my only source of ventilation, so I barely slept a wink, then had a 2o00 mile drive the next day.

I have had many enjoyable stays in Mercure hotels in the past, but I won't be returning to or recommending this one. I even ended up not eating because of the trip up and down stairs again that I faced, and it was too hot in my room to sit eating there.

I wouldn't normally give such a grim review of anywhere, and had some thoughtfulness of my mobility issues been forthcoming then I wouldn't be doing this now.

The hotel looked tired and it was too expensive for what it was.

Business

10/10

Exceptional

12 Aug 2025

Verified traveler

Lovely breakfast

Self

8/10

Excellent

30 Jul 2025

Christine

Leisure Self

10/10

Exceptional

28 Jul 2025

Gillian

Perfectly placed hotel

Perfect placed hotel for our needs with easy access into Bristol and also the Cotswolds. Good, friendly staff. Beautiful setting. Hotel a little tired but clean.

Partner

8/10

Excellent

27 Jul 2025

Linda

Hotel was ok, although the room looked a little tired, limited coffee facilities in the room.

10/10

Exceptional

21 Jul 2025

Steven

I loved my stay at this hotel. The staff were excellent. The property and hotel were beautiful. Even though the hotel was fairly busy during our stay, I seldom heard other guests. Did I mention that the staff were excellent?

Leisure Friends

8/10

Excellent

16 Jul 2025

Alison

Stayed 10th July

Yes, the ‘privilege’ room needs some TLC but the staff and the service they give are second to none. The surroundings were lovely. The food was excellent.
Thank you.

Partner

4/10

Poor

14 Jul 2025

Kenneth

Rather run down. No hot water in the sink

Business Self

8/10

Excellent

13 Jul 2025

anthony

Nice stay

Property been refurbished a few years back but needs immediate TLC in most arrears

Partner

10/10

Exceptional

16 Jun 2025

Rebecca

Great stay

Lovely stay - clean and comfortable room, a little tired but perfectly functional. Prices very reasonable for the setting, standard of service and breakfast. The staff at breakfast on Sunday 15th June were particularly great - very polite, helpful and smiley. We will stay again :)

Partner

8/10

Excellent

16 May 2025

Carolyn

Friendly and clean

Amazing helpful staff, clean and comfortable.
A lot of noise on the Saturday evening due to a wedding reception near our room

Friends_and_family Family

8/10

Excellent

13 May 2025

Judith

Expedia Site says there is a Gym at the property. Which is why I booked this reasonably priced hotel. There is no Gym and the apology I received was inadequate. The hotel is set in lovely grounds, Minimal efforts made to conserve energy or reduce plastic.

Business Self

10/10

Exceptional

09 May 2025

Ben

Comfortable hotel

A very well maintained and comfortable room. The reception staff were friendly and helpful. I really enjoyed my stay.

Self

8/10

Excellent

01 May 2025

Verified traveler

Convenient for motorway

Listing says they have a gym but this is closed and has been for some time. This should be updated.
The room also wasn’t cleaned properly- I had a two night stay and the rubbish bag was taken out of the bin and then left on the side, not very hygienic.

The double bed was two singles pushed together.

The breakfast was excellent. The service was friendly and welcoming.
Easy free parking.
Lovely setting.

Business Self

4/10

Poor

24 Apr 2025

David

In desperate need of a face lift

The grounds and surrounding area are beautiful but inside the hotel is tired and feels unclean. The bathroom taps were falling apart, light switches weren’t working and the carpets and furniture in the room were very old and worn. Staff were good and attentive but it wasn’t a great stay. I’ll look for alternatives in future.

Business

8/10

Excellent

22 Apr 2025

Alan

Location and grounds. Breakfast was very good. Comgortable stay but the hotel is in need of some rennovation. Tired and scruffy in some places. Our room had peeling wallpaper and water stained surfaces

Leisure Partner

8/10

Excellent

20 Apr 2025

Mrs S

Lovely family get together for a birthday. Had a spacious private room, food was great, as was the staff. Very friendly and efficient

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Vidura

Excellent stay, clean, cosy and hygienic facilities. Restaurant was amazing where we had dinner and food was delicious. Surrounded by a lot of nature and wonderful sceneries

Leisure Partner

8/10

Excellent

16 Apr 2025

Brandon

Overall a great stay!

We had a good overall experience, we were slightly let down by the cleaners over the duration of our stay however customer service was amazing and they sorted everything out instantly!

Shae the lady behind the front desk deserves a pay rise or managerial status, she was amazing!

Partner

10/10

Exceptional

10 Mar 2025

Tracy

A hidden gem of a hotel. Beautiful building, lovely surroundings. My only reason for not giving it a 5 across the board was that there was a private party in one of the function rooms. Not an issue in itself, however I felt the staff were stretched quite thin as a result and the service was quite slow at dinner, to the point that we had to keep trying to find someone to serve, get the bill etc.

Other than that, we had a great time and it wouldn’t deter me from coming back

Leisure Partner

6/10

Pleasant

04 Mar 2025

Kim

Tired rooms, but clean and tidy. No hot water due to boiler failure!

Business

6/10

Pleasant

23 Feb 2025

Verified traveler

Not so good housekeeping

Checked in Thursday for a wedding over the weekend. Room very clean to start with but housekeeping over the next few days had to go to reception as only bins emptied and bed made. Nothing else was done and tea and coffee not topped up cups and glasses not cleaned or changed. Had to ask for toilet rolls and more towels.
Stayed in an upgraded room but the service was way below what I expected.
The night time bar service was poor. One girl doing her very best and suits just coming and going doing their own thing even though at one stage 4 people were waiting to be served and were ignored by a man from management who didn't even acknowledge their existence. Will not stay again .
Access road leading to hotel in dire need of having all the potholes fixed and signage for hotel entrance and car park really poor if you arrive after dark

Partner

8/10

Excellent

31 Jan 2025

Mark

Excellent Hotel with a fantastic restaurant.

Excellent Hotel with a fantastic restaurant. I will stay here again.

Business

2/10

Poor

28 Jan 2025

Walter

I tried in vain to make contact regarding the possible rebooking of the hotel without any joy.

8/10

Excellent

24 Jan 2025

Attila

Quiet stay

Very quiet location for a relaxing stay.
My room was warm and had plenty of storage cabinets. The bathroom was okay but desperately showing ageing.
Breakfast included a good variety of food despite gluten free muffins.

Business Self

4/10

Poor

14 Jan 2025

Victoria

Absolutely awful room. Not as advertised the worst room I have stayed in.

Business

8/10

Excellent

03 Jan 2025

Rachel

Beautiful grounds in a stunning area

Leisure Self

8/10

Excellent

17 Dec 2024

Gillian

Hotel in beautiful setting

We stay in this hotel at least twice a year when we visit family who live very close by. Lovely setting, large car park. Hotel rooms - some are looking very 'tired', others have been redecorated and very nice but all a good size. Bathrooms clean but could do with an upgrade. Breakfast good. Staff friendly.

8/10

Excellent

15 Dec 2024

Chris

Set in lovely surroundings. The room was spacious and clean and I slept really well.
Breakfast was a little disappointing and it felt like everything hot had been microwaved and was overcooked. Other than that, it was a very pleasant stay.

Leisure Family

6/10

Pleasant

08 Dec 2024

Verified traveler

sad & tired

we had a adapted room as we needed a walk in shower. The tap,on the washbasin was faulty, the facilities were tired looking. There was only one chair in a twin room. Although an adapted room it was at the end of a corridor furthest from reception & dining, but closest to the emergency exit!

Partner

6/10

Pleasant

02 Dec 2024

Verified traveler

Cheap and (a bit) cheerful

I stayed at this hotel as I was attending a murder mystery evening. I paid for a standard room, which was huge, and didn't cost too much money so perhaps I should have adjusted my expectations. It was very dated, the carpet so old that it had wrinkled up in multiple places and I tripped over it several times. There were no plug sockets next to the bed, and the only place to plug in the hairdryer was several meters away from the mirror, so very impractical. The bed was comfortable enough for one night. The bathroom is dated too and not very practical. The bath was so narrow that if I'd pulled the shower curtain across then it would have wrapped itself around me. The only other option to have a shower meant the bathroom flooding. My room was quite noisy and overlooked the refuse yard so when all of the glass bottles were taken out at midnight I heard the crashing. I also must have been near the plant room as there was a constant loud hum. The food we had at the murder mystery was pretty good. Breakfast was decent too, except when we asked if more hot food was being brought out we were told that the chef only refills if when completely empty. We pointed out that that reasoning meant our table wouldn't be able to eat at the same time as there wasn't enough for everyone. Eventually the server agreed to get enough fresh hot food so we could eat together. I don't think we should have had to fight for this! Overall the stay was ok. Would I return? Probably not.

Friends_and_family Friends

8/10

Excellent

02 Dec 2024

Verified traveler

Needs some tlc

The hotel had a couple of leaks coming from the roof and buckets on the floor along the holiday - would need some attention. But otherwise a very pleasant stay!

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Herve

A country pad near Filton

Beautiful location, in the country yet so close to Filton area. Large hotel, in an old country home, with quiet wing(s) and overlooking a large English garden.

Partner

10/10

Exceptional

01 Dec 2024

Tracy

Lovely building, friendly staff, great breakfast, easy parking and plenty of it, lovely smelling toiletries in the bathroom. Only negative for me would be a bit more attention to detail on the cleaning, overall it was good but there were crumbs all around the bedpost when we arrived that hadn’t been dealt with. I’d like to believe it was just something overlooked as the rest of the place was spotless but in the interests of objectivity, I couldn’t ignore it in my review. It wouldn’t put me off coming back :)

Leisure Partner

2/10

Poor

27 Nov 2024

CHRIS

Avoid

Very tired and work hotel that is in major need of investment. Booked for a double room, got a twin, so had to wear socks in bed as I’m 6’5” and the room was freezing. Also now in garage getting a £450 quote to replace wheel damaged by massive potholes in the drive. Worst nights sleep in years.

Business

8/10

Excellent

21 Nov 2024

Anthony

Good hotel

A perfectly good hotel and would return

Partner

8/10

Excellent

21 Nov 2024

Angela

Lovely setting. Very friendly staff

Leisure Partner

8/10

Excellent

17 Nov 2024

William

8/10 pretty good

Lovely place, great facilities. I would recommend it.
Only downfalls are poor illumination at night driving in and sign posting for disability access is nowhere to be seen.
the duvet is luxury but only suitable if it’s -5c we both was burning up with the heat.
But other than that all good. Breakfast was cheap and plentiful, was a nice surprise

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

There’s no getting away from the fact that the hotel could do with updating however it was super clean, the food was lovely and the staff were friendly, efficient and welcoming. We had a lovely stay, thank you!

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Christine

Nice hotel

We had a nice stay at the hotel, just for one night with family. The staff were very helpful & friendly.
The hotel itself is large and has extensive grounds.
The room was quite cold when we arrived (November) but once we closed the window and started the heating it was fine & it was comfortable.
Breakfast looked delicious with a good variety of foods, but the warming apparatus for the cooked breakfast wasn’t keeping the food warm, and the plates were also cold, so that was disappointing.

Friends_and_family Family

2/10

Poor

09 Oct 2024

Hamish

Impossible to get in or out of hotel when it rains

Business

6/10

Pleasant

09 Oct 2024

Verified traveler

Very disappointing room. Broken toilet seat .tap came off in hand. shower control very stiff. Large stains on carpet and shower curtain.A number of centipedes having to be removed from carpet. Room needs an overhaul

Partner

6/10

Pleasant

29 Sep 2024

Dawn

My opinion

Lovely hotel in lovely grounds but in need of a little TLC and modernisation. Service a little slow for evening meal but food good.. Self service breakfast usually really good but disappointed on this visit. No plates/bowls out had to ask, missing breakfast items and food not hot. Saturday Breakfast cooked to order but still not hot Room comfortable but carpet poorly fitted so a bit of a trlip haazard. Could do with some sound proofing for rooms above the function rooms as music very loud and could clearly hear the songs being played.

Partner

8/10

Excellent

18 Sep 2024

Verified traveler

A lovley setting, beautiful trees in extensive grounds. Friendly and helpful staff. Hotel needs refurbishment in certain areas.

Partner

6/10

Pleasant

14 Sep 2024

Susanna

Friendly staff but in need of some tlc

Staff were lovely and grounds beautiful but the room itself was not in a great condition. Our dog immediately found a mouldy ice cream lid behind the curtains, and the shower was so old and worn you couldn’t see how to work it. The bed was very uncomfortable and the place is so old and creaky you could hear every movement in the room above us.
The bar area was really nice and it was great to find a dog friendly place but the rooms seemed pretty tired and in need of some tlc

Friends_and_family Family

2/10

Poor

08 Sep 2024

joseph

Ruined out weekend

Booked a premium room, expected much better, explained to them my wife is disabled and has mobility issues, the photos on your page showed large room with comfortable sesting. We had a small room with just 2 dinning room style chairs, not at all suitable for a disabled person, i took this up with reception who insisted it was a premium room , this room upset my wife to the extent i had to take her home the next day missing a family wedding, other issues, they knew she had mobility problems so put us in upstairs room quite a distance from entrance, no usb points in room , poor finish around bath room , the whole hotel is in need of a complete update and refurbishment, roof leaking in corridor, disabled access is very poor, on the plus side friendly staff and food is good but a little pricey, if i had the time to find a alternative hotel at short notice I would have walked out after seeing the room, I will ne making a complaint to their group head office

Partner

10/10

Exceptional

08 Sep 2024

Donna

The facility was charming and the staff was most welcoming and helpful. The restaurant was very good and most accommodating.

Partner

10/10

Exceptional

06 Sep 2024

Eimante

Great hotel, beautiful views, clean, however slightly outdated but with lots of character!

Friends_and_family Family

4/10

Poor

01 Sep 2024

Danielle

The grounds if this hotel are lovely but unfortunately when we stayed they had a wedding on that proceeded to have after parties in hotel rooms till 6am so we got no sleep , then there was no food left at breakfast that we had paid for. The rooms are very dated also.
No one even asked how our stay had been at check out or we would if told them all this.

Leisure Partner

10/10

Exceptional

23 Aug 2024

nice hotel in amazing grounds

Partner

8/10

Excellent

18 Aug 2024

John

The property is showing its age from the outside,and could do with sprucing up

6/10

Pleasant

11 Aug 2024

Jane

Like the position but disappointed with breakfast as many items were cold and the eggs were solid.
Need to maintain heat of hot trays.

Leisure Partner

8/10

Excellent

09 Aug 2024

Jack

good location - nice setting.

Leisure Partner

4/10

Poor

03 Aug 2024

Kimber

Building is old but in need of much updating and attention to fittings (most taps very wobbly, bathroom fittings throughout are extremely shabby and disappointing). Rooms not dirty but style and presentation of old furnishings results in feeling its not that good. Worst thing was the HEAT!!! Yes it was a heatwave last week but in a cool day when it had rained, we were forced to leave the fan on ALL DAY while we were out and all night with the window open (only upended a few inches) just to attempt to have some breeze. Fans gave no respite, just moving hot air round. The place really needs air con, prob hard to fit but it's a venue for weddings and ought to cater to a better caliber than it does. That said, all staff were helpful, friendly and can't fault them. Breakfast was good. Two for one on Saturdays made it worth it but would be pricey at £17.95 each of booked in the day. Check that before booking. Building would be hard to get around in if disabled. No lift and lots of stairs around and long hallways. Disabled parking spaces x 3 but not located very close to access without stairs immediately inside and not near the front of the building. There were closer parking spaces under the flags, not sure why these are prioritised over disabled parking in terms of proximity. Have stayed here twice, liked location, had thought it shabby first time but gave it a second chance. Prob wouldn't stay here again as it is right now. Shame. Could be lovely but needs work.

Leisure Partner

10/10

Exceptional

31 Jul 2024

MISS

Pleasant stay

Was upgraded to a family room so plenty of room to work and rest. Staff were friendly. Lovely grounds for a walk.

Business

8/10

Excellent

30 Jul 2024

Gillian

Lovely room

Lovely comfy room with large double aspect window. Think it may have been newly refurbished, if so it’s a shame the bathroom hadn’t also been updated. Bathroom clean but dated. Water in hot tap came out scalding so really needed warning about this. Went to hotel over a very warm weekend so strange bathroom towel rail/radiator wasn’t just warm to dry towels is was red hot and you couldn’t touch it. There was no way to alter the heat on this radiator. Coffee machine as well as kettle in the room. We stay in this hotel regularly and they NEVER leave enough tea bags and milk. (2 tea bags, 3 milk) so always need to ask for more and mention this every time we stay.

Partner

4/10

Poor

19 Jul 2024

Michael

Great views, shame about the hotel

I'll keep this short. First, the positive. The restaurant and its staff were very good. The views are great. That's it.

The hotel is clearly in need of a refurb. It looks worn out, but that's far from the worst. It was hot on the day we arrived but there is no aircon and the room had the world's most pathetic fan. We would have asked about getting another but the service we received when we pointed out that the cold taps in the bathroom weren't working (literally no cold water for 12 or a 14-hour stay) meant there was no point. We were given a bucket with cold water for the three of us for the night. Avoid.

Friends_and_family Family

6/10

Pleasant

15 Jul 2024

John

We had a pleasant stay at the the Mercure Grange Hotel for two nights. It is the first time I have stayed in a hotel without a telephone in the room. To get Room Service, we had to Google the Hotel's number and then ring them from my mobile.

Leisure Family

8/10

Excellent

10 Jul 2024

Steve

Could be better.

Although a very nice location the hotel in general is lacking a bit of TLC on the face of things.
Some places could do with a lick of paint.

Business

6/10

Pleasant

17 Jun 2024

Alan

The room we were allocated was at the very top of the house. The stairs were very steep and narrow making access with suitcases extremely difficult (we are both in our 80's) There was no lift. The room was certainly not what we would consider 4 star accommodation!

Leisure Partner

6/10

Pleasant

16 Jun 2024

Pina

Toilet 🚽

Sadly my toilet wasn’t working and the hotel was full.. staff tried to fix it but it still stopped working leaving running water noise all night 😴. I was given discount which helped but not sure why house keeping did not highlight this!

Friends_and_family Family

2/10

Poor

15 Jun 2024

Lynn

Bath tub filthy. No rnning cold water in the sink. Taps not working in bath tub. Shower dripped all night. Limited tea bags and milk. Couldn't see through the window absolutely filthy. Felt damp! Breakfast was varied and plentiful but althpugh room was basic, we expected running cold water in the sink
No glasses anyway so couldnt drink water even!

Leisure Partner

4/10

Poor

12 Jun 2024

Thomas

Brief Visit

Whilst I understand we arrived at 9.21pm after travelling for over 3 hours we weren’t told the restaurant (or any area for that matter) would not provide food after 9.30 Hence we made do with crisps from the “non-attended” bar.
It’s a great location very picturesque but lacked “warmth” or a welcoming feel.
TW.

Partner

10/10

Exceptional

09 Jun 2024

Michelle

Beautiful surroundings good breakfast choice will definitely stay again

Leisure Friends

8/10

Excellent

05 Jun 2024

Gregory

Staff were very helpful. Great location for touring places of interest. Hotel was extremely quiet despite having many functions on during our stay

Leisure Partner

10/10

Exceptional

30 May 2024

Marcelo

1 night🌙

Last minute reservation, they fix bedroom and get it ready for us

Friends_and_family Family

10/10

Exceptional

28 May 2024

Richard

We needed a place to just get away from it all for a few days, and we found the ideal country getaway at the Grange. The staff were excellent, and for the Sunday afternoon we had the 19 acres of parklands essentially to ourselves. Just perfect.

Leisure Pet

10/10

Exceptional

26 May 2024

Matthew

Our stay

Very nice room, Hugh comfortable bed but the best thing was the breakfast

Partner

4/10

Poor

19 May 2024

Dawn

£125 for a one night stay without breakfast. Might have been worth it if the room we got was as shown on the website but it was more like very poor staff accommodation with early “MFI” cheap furniture and tatty headboard. Extremely sad and dated. Took some photos but can’t seem to add them. A hotel/b&b simply meeds to get the rooms right but this hotel has failed. Please arrange refund.

Business_and_leisure Partner

2/10

Poor

19 May 2024

Graham

Awful

No hot water for 2 days. Caught a sickness and diohereah bug while there

Partner

8/10

Excellent

29 Apr 2024

Barbara

Characterful property in open countryside with good free parking. A car is needed for getting about as no immediate public transport (40 minute walk to nearest bus stop). Set in lovely grounds with seating outside for warmer days and plenty inside when it isn't so nice. Large room with bath and shower though minmal sockets and not near bed. Good for relaxing and not being distracted by phones. There was an event on the evening we stayed but music stopped by 11pm. Great for a relaxing break.

Leisure Partner

6/10

Pleasant

28 Apr 2024

Joanne

So many things wrong with rooms. Had no water from shower so was unable to shower in the morning. Toilet didn’t flush in another friends room.
Reception had a long list of complaints from many guests on checking out.

Leisure Family