Name: Mercure Bristol North The Grange Hotel
Address: Old Gloucester Road Northwoods Winterbourne, Bristol, BS361RP, GB

8/10

Excellent

14 Jul 2026

Ian

Dated hotel

Friends

10/10

Exceptional

06 Jul 2026

Jayne

The staff were very helpful and gave us a room on the ground floor at our request. The room on the 4th floor was too hot. Breakfast was very good.

Partner

6/10

Pleasant

05 Jul 2026

Amy

Staff on arrival were very welcoming, we were treated to a surprise complimentary room upgrade which was lovely. Booked a table for dinner and given a drinks voucher and the table was laid nicely as it was our anniversary. However, 1 of the waiters who bought our drinks was quite rude and you could tell he didn't want to be there. He took our drinks voucher but didn't remove it from the bill (luckily I checked before paying) the food service was very slow and there were some mix up with the allergy matrix, however I will give credit to the chef/team as they checked all the food before and advised what I could & couldn't eat. The food however was really nice!
Breakfast the following morning was a bit disappointing and there wasn't much for gluten free on cold buffet, however they did cook fresh hot food and had gf bread/toast too. Breakfast on our last morning took forever to be seated, noone came so we sat ourselves and then had to find someone to ask for gluten free.
The rooms don't have Aircon and it was warm, especially overnight, though there was a small fan provided.

Partner

10/10

Exceptional

30 Jun 2026

Paul

Lovely location. Very quiet and lovely grounds

Self

10/10

Exceptional

30 Jun 2026

Roger

We celebrated our Golden Wedding here so we could be near our close family in Bristol.
At check-in we were given a Privilege Room which was very well equipped and comfortable. Breakfast every day was excellent - served as a buffet but fresh ingredients regularly supplied. We had a dinner for two and a family lunch both of which were excellent with freshly cooked ingredients and the ability to deal with special diets. The building itself is extremely spacious and capable of hosting large events. There were several events taking place during our stay - a Prom, a Wedding, a Birthday Party. The hotel staff were able to deal with the large gatherings and also take care of our requirements.

This is the kind of hotel that had its heyday in the 1980s and though it has obviously been refurbished since there were signs of parts of the building needing ongoing maintenance. This is not surprising for a building on this scale and it not detract from our stay. But we like the kind of places that concentrate on comfort and service and all in all we were delighted with our Golden Wedding celebration. Thanks to all the staff.

Partner

8/10

Excellent

29 Jun 2026

Kirstine

The staff are very helpful and views from hotel are lovely

Rooms are tired but acceptable
Lovely place to stay to get away

Partner

8/10

Excellent

28 Jun 2026

Christine

The hotel is nicely situated but starting to look a little tired. Paintwork is tired, discoloured and scuffed in places and colour scheme could do with updating.

Having said that, the staff are extremely good, and check in and booking were excellent. The weather was very hot, so someone had opened the window and put a fan on. We were also allocated a room well away from the wedding celebrations which was thoughtful.

No lift, no air con. Both would be good and appropriate and raise the standard.

I was impressed that despite a wedding and a coach tour, our dinner was very fresh and tasty and served quickly.

Partner

8/10

Excellent

28 Jun 2026

Daniel

Large comfortable room,easy parking,good food and great location.

Self

8/10

Excellent

23 Jun 2026

Sally

Set in beautiful grounds, good hearty breakfast clean bedding and towels. Hotel is a lovely old place and would benefit from a slight redecorate. Carpets need to be cleaned at the edges if this was done then 5 star from me. I will stay again next time I am in the area. Good night's sleep on very comfy beds

Family

4/10

Poor

22 Jun 2026

Lynn

Very outdated hotel. Rooms were sweltering, no sockets next to bed, old over bath showers about 5'8 above the bath so needed to crouch to wash hair.
Staff were kind but a bit clueless.
Breakfast was good 2nd day but dry and overcooked 1st day. Eggs were awful both days.
Lots of love needed in order to make this worth £125 a night.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Corey

Really good breakfast, decent location and price.

Family_with_children

8/10

Excellent

18 Jun 2026

M

I stayed for a day and the hotel and the surroundings are very nice. At Reception Mohammad was very helpful and managed to change my room to a single bed rather than twin. The hotel lobby area is nicely decorated and relaxing. Overall in view of the Old Manor house building there are certain things that could help improve it further like relaying New carpets in the rooms and hallway. There was good menu choice for local food at the restaurant. I would think about rebooking as well.

Self

6/10

Pleasant

10 Jun 2026

Amelia

The staff were very friendly and helpful and my meal at dinner was nice. Unfortunately the ceiling lights and lamp in my room did not work, so I had to rely on the one by the door. The decor needs a bit of TLC and the rooms are not well soundproofed so I could clearly hear the person upstairs walking and even turning in bed. I was also put in a room that adjoined with another which the staff did go to efforts to reassure and demonstrate that you could not access the room from the other side, however as a woman travelling alone, it wasn’t a preferable set up for me.

Self

10/10

Exceptional

30 May 2026

Nick

We came to Mercure Bristol North for one night . The staff were very friendly and welcoming as soon as we walked in. The room was clean and comfortable and a very reasonable cost. We only had a light breakfast as we were booked for lunch with friends on our way home but all looked fresh and filling. Location wise, it’s within a few miles from M4, so convenient.

Partner

10/10

Exceptional

25 May 2026

Roger

Amazing and peaceful place. Staff very friendly and helpful. We had an awesome stay. We liked it very much. Highly recommended

Friends_and_family Family

8/10

Excellent

24 May 2026

Robert

A lovely hotel ,a bit out of the way though, same guy was jumping between bar and reception so service was a bit slow

Self

8/10

Excellent

23 May 2026

Ralph

The hotel is in a beautiful location, the staff are very helpful and friendly, but the hotel is let down a bit by needing to be renovated in places. The dinner and breakfast were great.
Our original “superior” room was large, but very tired. The radiator was stuck on, and it was a really hot day. The reception staff promptly moved us to what was actually a better more modern room and thoughtfully compensated us.
The hotel could be a very classy venue if the hotel management invested more in the decor and upkeep of the place.

Partner

8/10

Excellent

23 May 2026

Michaela

We stayed in room 309 which was lovely. The bed was very comfy and huge! The bathroom was clean and well stocked with the little extras that make a difference (shower cap, comb, shaving kit, toothbrush, sewing kit). We had a meal in the restaurant and Hannah looked after us well, very friendly and helpful. Overall the staff were excellent and we would stay again.

Partner

8/10

Excellent

22 May 2026

Susie

Beautiful manor house style building in vast and lush parkland. Rather tired in parts but still has that stately feel about it - especially the sitting/lounge area. Winding drive up to parking and reception rather potholed. Good breakfast variety and freshness. Very pleasant and helpful staff. Big rooms but en suite rather dated. That said it was a comfortable and enjoyable stay.

Self

2/10

Poor

18 May 2026

Isac

So i spoke to the management because the privilege room pictures you guys had up are completely different from the actual rooms

8/10

Excellent

16 May 2026

Benjamin

Lovely setting in the countryside

Partner

8/10

Excellent

16 May 2026

Amber

Beautiful hotel. The food is very over priced for something basic and clearly bought frozen and reheated. Don't eat in the restaurant.

Friends_and_family Family

10/10

Exceptional

15 May 2026

sarah

Always a pleasure to come here. Staff are great and it’s very relaxing. We’ve already booked for next year!

6/10

Pleasant

04 May 2026

Sarah

The hotel is old and there were no charging points for your device or even enough sockets

Friends_and_family Family

8/10

Excellent

02 May 2026

Kassia

We had a nice reception, and help with carrying our luggage up all the steep stairs.
The room is well presented and clean, the bathroom however needed a refurb. It looked doudy and in need of repair. Ok for one night, not for proper showers though.

4/10

Poor

12 Apr 2026

Simon

Breakfast was best part of stay. Rooms tired. Bar Staff and Reception staff very poor. When checked in was promised free drink. QR code didnt work and staff attitude was almost tough luck. Would rather not have been offered a drink.

6/10

Pleasant

07 Apr 2026

kate

All just ok. Rooms were fine and shower was v good, but public areas were very tried and a bit scruffy. Needs investment.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Paul

Lovely location, quiet and good breakfast
Staff friendly
Decor was a bit dated in places but good value for money

6/10

Pleasant

25 Mar 2026

Caroline

Staff were friendly and welcoming, however we had a disappointing breakfast. We were told it was buffet style and to just help ourselves

4/10

Poor

19 Mar 2026

lewis

Property outdated with old furniture. Lack of plugs and no plugs next to bedside. Bed was comfortable and large. Due to warm night could not open window more than a couple of inches and no AC but did have a fan. Dinner was poor, not worth the money and new menu options not like the photos! No lifts either as issue for me as struggle with steps due to disability. Staff friendly

Self

8/10

Excellent

19 Mar 2026

Erica

The place is nice but it’s old build for me the room was great!
The breakfast was great as well!

Partner

4/10

Poor

03 Mar 2026

Samantha

We were very disappointed in our stay. We arrived and the steps to the car park are broken so you step on it and nearly fall backwards, then we got to our room , initially looked ok, dated but spacious, the room has the heating on full blast and was like a sauna so we turned the radiator off and opened the window, the window was broken and didnr stay open so we had to use our bin to wedge it open. The bath had hairs in it and lots of mould. The TV didn't work nor did the remote eventually reception sorted that for us. One of the twin beds mattress was broken and on a slant so felt like I was going to roll out of it all night. We didn't get any sleep as the soft door close near our room definitely wasn't soft close and slammed every few mins people went through it. The gutter has a leak and as it rained all night it sounded like ait was leaking in to our room. The driveway on the hotel grounds was full of very bad potholes so much so the taxi said people avoid pick ups there due to it. Was just very disappointing. I've emailed and called but no answer after nearly two weeks of trying

4/10

Poor

03 Mar 2026

Mark

Cold shower! Hotel has potential though.

Business

8/10

Excellent

23 Feb 2026

Christine

Friendly, helpful staff and our room was nice and clean.
It’s a lovely building in beautiful surroundings.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Urszula

Alex was very helpful and lovely - room was spotless and our bed was very comfy ☺️

Friends_and_family Family

4/10

Poor

25 Jan 2026

Steven

The radiator in our room 402 was faulty and we could not turn the heating down. It was so hot in the room that we asked to be moved in the night and we moved to room 406. The radiator in this room didn't produce any heat at all and there was a plug in radiator as a a substitute. this was OK for us but shows that some work is needed at the hotel to rectify an ancient heating system.

Partner

6/10

Pleasant

16 Dec 2025

Lisa

The 2 ladies on staff were excellent. I proved late (2130) and checked in ok but could not order food (I’d been travelling for 6hrs) I ordered from the room service menu - a sandwich - which I had to collect from the bar as no one was free to deliver to me yet I was still charged a tray charge. Also - it did not come with the extras promised - just a cheese sandwich on a plate. No mirrors in the room only the bathroom. No toast offered at breakfast. I travel a lot for work and For a hotel that looks really nice - it falls short.

Business

2/10

Poor

14 Dec 2025

Sheralee

The room was awful photos attached!
The hotel is dirty outside, cigarette butt's, broken glasses and vomit on the steps.
The bed had no duvet inside the cover it was a mattress topper! Very uncomfortable.
The bathroom had had work which was unfinished.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Andre

It was all good

Partner

6/10

Pleasant

11 Dec 2025

samantha

Lovely staff,great breakfast, lovely old manor house and grounds, clean, big rooms, but they desperately need some TLC and a facelift!!

Partner

10/10

Exceptional

09 Dec 2025

Richard

Really friendly staff - great breakfast very fresh. Thanks you

Business Self

10/10

Exceptional

06 Dec 2025

Dr Pejman

Very pleasant overnight stay. The staff were very attentive and friendly especially the staff at the restaurant. Very good breakfast with several options and choice.

Business Self

6/10

Pleasant

26 Nov 2025

Elizabeth

Breakfast menu was good, on Monday it was cooked to order - the food that arrived was good, but had been cooked for a while!
Bar was card only, as they had 'run out of change' from an event held on Saturday.
Then on Monday to Wednesday evening it was still card only. Staffing of the bar was a bit sporadic. often no one around. Bedroom and bathroom def looking tired and in need of a refresh.
Overall a pleasant stay but can't say I'll be rushing back.

Business

10/10

Exceptional

15 Nov 2025

Roger

We were upgraded to a superior room which spacious and well appointed. Only slight negatives were the dust at the bottom of bathroom door frame and the hot water from the tap was too hot
Staff were very friendly and chatty

Partner

8/10

Excellent

12 Nov 2025

Jon

Staff were very friendly and helpful. Lovely place but in need of an uplift but would definitely stay there again

Self

2/10

Poor

12 Nov 2025

Balbinder

Worst one I’ve stopped in for a while , they then proceeded to ask me to show evidence that I had booked the room to include breakfast in front of other guests in the morning !! ( which I did) trying to make out to be liar.

Business Self

4/10

Poor

10 Nov 2025

sarah

I was really disappointed with this hotel. I stay in hotels in this area for work reasons and I thought I’d try the Mercure for once, as hotel looked nice online. However on entry the reception was small and inpractical - my room was on top floor which had me going up and down tiny corridors with light, with lots of heavy fire doors with a lack of signage as to where room numbers are. The room itself was large but dated. The bathroom smelt abit but passable.
The TV didn’t work.
The real downside for me was the noise heard when trying to sleep. Firstly it seemed I was next to a boiler room as loud mechanical noises throughout night- which woke me up several times. Also above me or around me I could hear chairs scraped on floors and what heard like furniture being moved - this was really frustrating and meant I lacked a good nights sleep.No phone in room so couldn’t call reception.
I was expecting the view from room to be green countryside as seen online but all I could see was ugly roof with tarpaulin all over it and loose tiles on roof. It looked neglected. There is no gym.
I don’t know how this hotel is 4 stars. The other local hotels I usually stay at are 2/3 stars and so much better.
It’s a shame but I will not be choosing to stay at this hotel again. Expensive for what you get.

Business Self

10/10

Exceptional

02 Nov 2025

Christine

Lovely, friendly, and efficient staff! We were greeted by friendly staff & check in was very straight forward.
Dinner was served by lovely staff and the food selection was very good.
Breakfast was delicious, with plenty of variety for all tastes.
Our room was clean and comfortable, and excellent value.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

s

Room was lovely and large, bed and pillows were excellent. Staff were lovely, venue was very pretty but smelt of damp which was off putting. Evening meals were all fantastic but breakfast wasnt great

Business

8/10

Excellent

28 Oct 2025

Marie-Claire

This was a budget priced stay of one night and this was reflected in the overall quality. The room was clean and tidy although a little worse for wear. There were scratches on the wall nearest one of the beds, retouched paintwork on the bathroom door, a dirty glass in the bathroom. The wifi wasn't readily accessible, there was limited mobile network coverage and no telephone in the room. There was a note welcoming us from the manager which was a nice touch. The hotel itself was really damp with a leaking roof just on entering the reception area. (However it was pouring down that night). The staff were pleasant and efficient. The main concern for me was that I hadnt realised it was a pet friendly hotel, which wouldn't have been a problem normally (I'm a pet owner myself) but two doors down on our corridor there was a group of dogs staying and they barked all night. The hotel was huge and it would have been great to be in a room removed from the noise.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Tina

Bar staff great, drinks not, no.ipa, not many whiskies

Partner

8/10

Excellent

11 Oct 2025

Carolyn

The barman Oscar made my evening. He was helpful, accommodating, friendly and charming. A star player.

Business Self

6/10

Pleasant

05 Oct 2025

Thomas

Plenty of parking...the grounds are absolutely stunning. Staff friendly and helpful...we had a nice stay but the bedrooms and a lot of the public areas look a bit tired and in need of some refurbishment.

Leisure Family

10/10

Exceptional

21 Sep 2025

Lynn

Had a fabulous time , meeting with 17 of my family for a long awaited catch as we live now live in a different part of the country, we had a fabulous time thsnk you

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Jennifer

There needs to be more renovation to this property. Our room was nice bit outdated but the corridor leading to our room needs attention panels of wall needs replacing. Looks likes partway through job so maybe on to it.
The entrance, bar and dining area all lovely and well presented

Leisure Family_with_children

6/10

Pleasant

07 Sep 2025

Susan

Poor service at bar as a wedding. Blocking main entrance as all stood outside. Very noisy terrible banging doors.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Helena

Happy stay

Stayed 2 nights. Everything first class.

Self

10/10

Exceptional

26 Aug 2025

Gillian

Beautifully located hotel

We always stay here when visiting family who live close by. Hotel is beautifully situated and has a good size car park. Although rooms are looking a little tired, especially the bathrooms, it is always clean and the beds comfy. It could really do with having the rooms upgraded it would make the stay perfect. Good breakfast with plenty of choice.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

A

country house hotel

My fault really for not appreciating the compromises that come with a country house hotel. The room was large and well maintained but having no air con and no proper ventilation in the bathroom meant it fell short of what I think a 4 star hotel is like. Breakfast was very good and the staff were very willing to help when asked.

Partner

4/10

Poor

13 Aug 2025

John

Mobility issues? Avoid at all costs!

Having done some painful damage to my knee, I arrived walking with a walking stick. I was put in a room up several flights of stairs and there is no lift (but they don't tell you that on their website). I had to drag my bags up while trying to hold onto the banister to pull myself up the stairs. I saw other guests struggling with bags on the stairs too.

Yes, it was a hot night, but you could have almost cooked your dinner in the oven of a room I was put in, with only a small window and, being a hotel room with a closed door, obviously no through draught of any kind. A desk fan that barely moved a piece of paper around was my only source of ventilation, so I barely slept a wink, then had a 2o00 mile drive the next day.

I have had many enjoyable stays in Mercure hotels in the past, but I won't be returning to or recommending this one. I even ended up not eating because of the trip up and down stairs again that I faced, and it was too hot in my room to sit eating there.

I wouldn't normally give such a grim review of anywhere, and had some thoughtfulness of my mobility issues been forthcoming then I wouldn't be doing this now.

The hotel looked tired and it was too expensive for what it was.

Business

10/10

Exceptional

12 Aug 2025

Verified traveler

Lovely breakfast

Self

8/10

Excellent

30 Jul 2025

Christine

.

Leisure Self

10/10

Exceptional

28 Jul 2025

Gillian

Perfectly placed hotel

Perfect placed hotel for our needs with easy access into Bristol and also the Cotswolds. Good, friendly staff. Beautiful setting. Hotel a little tired but clean.

Partner

8/10

Excellent

27 Jul 2025

Linda

Hotel was ok, although the room looked a little tired, limited coffee facilities in the room.

10/10

Exceptional

21 Jul 2025

Steven

I loved my stay at this hotel. The staff were excellent. The property and hotel were beautiful. Even though the hotel was fairly busy during our stay, I seldom heard other guests. Did I mention that the staff were excellent?

Leisure Friends

8/10

Excellent

16 Jul 2025

Alison

Stayed 10th July

Yes, the ‘privilege’ room needs some TLC but the staff and the service they give are second to none. The surroundings were lovely. The food was excellent.
Thank you.

Partner

4/10

Poor

14 Jul 2025

Kenneth

Rather run down. No hot water in the sink

Business Self

8/10

Excellent

13 Jul 2025

anthony

Nice stay

Property been refurbished a few years back but needs immediate TLC in most arrears

Partner

10/10

Exceptional

16 Jun 2025

Rebecca

Great stay

Lovely stay - clean and comfortable room, a little tired but perfectly functional. Prices very reasonable for the setting, standard of service and breakfast. The staff at breakfast on Sunday 15th June were particularly great - very polite, helpful and smiley. We will stay again :)

Partner

8/10

Excellent

16 May 2025

Carolyn

Friendly and clean

Amazing helpful staff, clean and comfortable.
A lot of noise on the Saturday evening due to a wedding reception near our room

Friends_and_family Family

8/10

Excellent

13 May 2025

Judith

Expedia Site says there is a Gym at the property. Which is why I booked this reasonably priced hotel. There is no Gym and the apology I received was inadequate. The hotel is set in lovely grounds, Minimal efforts made to conserve energy or reduce plastic.

Business Self

10/10

Exceptional

09 May 2025

Ben

Comfortable hotel

A very well maintained and comfortable room. The reception staff were friendly and helpful. I really enjoyed my stay.

Self

8/10

Excellent

01 May 2025

Verified traveler

Convenient for motorway

Listing says they have a gym but this is closed and has been for some time. This should be updated.
The room also wasn’t cleaned properly- I had a two night stay and the rubbish bag was taken out of the bin and then left on the side, not very hygienic.

The double bed was two singles pushed together.

The breakfast was excellent. The service was friendly and welcoming.
Easy free parking.
Lovely setting.

Business Self

4/10

Poor

24 Apr 2025

David

In desperate need of a face lift

The grounds and surrounding area are beautiful but inside the hotel is tired and feels unclean. The bathroom taps were falling apart, light switches weren’t working and the carpets and furniture in the room were very old and worn. Staff were good and attentive but it wasn’t a great stay. I’ll look for alternatives in future.

Business

8/10

Excellent

22 Apr 2025

Alan

Location and grounds. Breakfast was very good. Comgortable stay but the hotel is in need of some rennovation. Tired and scruffy in some places. Our room had peeling wallpaper and water stained surfaces

Leisure Partner

8/10

Excellent

20 Apr 2025

Mrs S

Lovely family get together for a birthday. Had a spacious private room, food was great, as was the staff. Very friendly and efficient

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Vidura

Excellent stay, clean, cosy and hygienic facilities. Restaurant was amazing where we had dinner and food was delicious. Surrounded by a lot of nature and wonderful sceneries

Leisure Partner

8/10

Excellent

16 Apr 2025

Brandon

Overall a great stay!

We had a good overall experience, we were slightly let down by the cleaners over the duration of our stay however customer service was amazing and they sorted everything out instantly!

Shae the lady behind the front desk deserves a pay rise or managerial status, she was amazing!

Partner

10/10

Exceptional

10 Mar 2025

Tracy

A hidden gem of a hotel. Beautiful building, lovely surroundings. My only reason for not giving it a 5 across the board was that there was a private party in one of the function rooms. Not an issue in itself, however I felt the staff were stretched quite thin as a result and the service was quite slow at dinner, to the point that we had to keep trying to find someone to serve, get the bill etc.

Other than that, we had a great time and it wouldn’t deter me from coming back

Leisure Partner

6/10

Pleasant

04 Mar 2025

Kim

Tired rooms, but clean and tidy. No hot water due to boiler failure!

Business

6/10

Pleasant

23 Feb 2025

Verified traveler

Not so good housekeeping

Checked in Thursday for a wedding over the weekend. Room very clean to start with but housekeeping over the next few days had to go to reception as only bins emptied and bed made. Nothing else was done and tea and coffee not topped up cups and glasses not cleaned or changed. Had to ask for toilet rolls and more towels.
Stayed in an upgraded room but the service was way below what I expected.
The night time bar service was poor. One girl doing her very best and suits just coming and going doing their own thing even though at one stage 4 people were waiting to be served and were ignored by a man from management who didn't even acknowledge their existence. Will not stay again .
Access road leading to hotel in dire need of having all the potholes fixed and signage for hotel entrance and car park really poor if you arrive after dark

Partner

8/10

Excellent

31 Jan 2025

Mark

Excellent Hotel with a fantastic restaurant.

Excellent Hotel with a fantastic restaurant. I will stay here again.

Business

2/10

Poor

28 Jan 2025

Walter

I tried in vain to make contact regarding the possible rebooking of the hotel without any joy.

8/10

Excellent

24 Jan 2025

Attila

Quiet stay

Very quiet location for a relaxing stay.
My room was warm and had plenty of storage cabinets. The bathroom was okay but desperately showing ageing.
Breakfast included a good variety of food despite gluten free muffins.

Business Self

4/10

Poor

14 Jan 2025

Victoria

Absolutely awful room. Not as advertised the worst room I have stayed in.

Business

8/10

Excellent

03 Jan 2025

Rachel

Beautiful grounds in a stunning area

Leisure Self

8/10

Excellent

17 Dec 2024

Gillian

Hotel in beautiful setting

We stay in this hotel at least twice a year when we visit family who live very close by. Lovely setting, large car park. Hotel rooms - some are looking very 'tired', others have been redecorated and very nice but all a good size. Bathrooms clean but could do with an upgrade. Breakfast good. Staff friendly.

8/10

Excellent

15 Dec 2024

Chris

Set in lovely surroundings. The room was spacious and clean and I slept really well.
Breakfast was a little disappointing and it felt like everything hot had been microwaved and was overcooked. Other than that, it was a very pleasant stay.

Leisure Family

6/10

Pleasant

08 Dec 2024

Verified traveler

sad & tired

we had a adapted room as we needed a walk in shower. The tap,on the washbasin was faulty, the facilities were tired looking. There was only one chair in a twin room. Although an adapted room it was at the end of a corridor furthest from reception & dining, but closest to the emergency exit!

Partner

6/10

Pleasant

02 Dec 2024

Verified traveler

Cheap and (a bit) cheerful

I stayed at this hotel as I was attending a murder mystery evening. I paid for a standard room, which was huge, and didn't cost too much money so perhaps I should have adjusted my expectations. It was very dated, the carpet so old that it had wrinkled up in multiple places and I tripped over it several times. There were no plug sockets next to the bed, and the only place to plug in the hairdryer was several meters away from the mirror, so very impractical. The bed was comfortable enough for one night. The bathroom is dated too and not very practical. The bath was so narrow that if I'd pulled the shower curtain across then it would have wrapped itself around me. The only other option to have a shower meant the bathroom flooding. My room was quite noisy and overlooked the refuse yard so when all of the glass bottles were taken out at midnight I heard the crashing. I also must have been near the plant room as there was a constant loud hum. The food we had at the murder mystery was pretty good. Breakfast was decent too, except when we asked if more hot food was being brought out we were told that the chef only refills if when completely empty. We pointed out that that reasoning meant our table wouldn't be able to eat at the same time as there wasn't enough for everyone. Eventually the server agreed to get enough fresh hot food so we could eat together. I don't think we should have had to fight for this! Overall the stay was ok. Would I return? Probably not.

Friends_and_family Friends

8/10

Excellent

02 Dec 2024

Verified traveler

Needs some tlc

The hotel had a couple of leaks coming from the roof and buckets on the floor along the holiday - would need some attention. But otherwise a very pleasant stay!

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Herve

A country pad near Filton

Beautiful location, in the country yet so close to Filton area. Large hotel, in an old country home, with quiet wing(s) and overlooking a large English garden.

Partner

10/10

Exceptional

01 Dec 2024

Tracy

Lovely building, friendly staff, great breakfast, easy parking and plenty of it, lovely smelling toiletries in the bathroom. Only negative for me would be a bit more attention to detail on the cleaning, overall it was good but there were crumbs all around the bedpost when we arrived that hadn’t been dealt with. I’d like to believe it was just something overlooked as the rest of the place was spotless but in the interests of objectivity, I couldn’t ignore it in my review. It wouldn’t put me off coming back :)

Leisure Partner

2/10

Poor

27 Nov 2024

CHRIS

Avoid

Very tired and work hotel that is in major need of investment. Booked for a double room, got a twin, so had to wear socks in bed as I’m 6’5” and the room was freezing. Also now in garage getting a £450 quote to replace wheel damaged by massive potholes in the drive. Worst nights sleep in years.

Business

8/10

Excellent

21 Nov 2024

Anthony

Good hotel

A perfectly good hotel and would return

Partner

8/10

Excellent

21 Nov 2024

Angela

Lovely setting. Very friendly staff

Leisure Partner

8/10

Excellent

17 Nov 2024

William

8/10 pretty good

Lovely place, great facilities. I would recommend it.
Only downfalls are poor illumination at night driving in and sign posting for disability access is nowhere to be seen.
the duvet is luxury but only suitable if it’s -5c we both was burning up with the heat.
But other than that all good. Breakfast was cheap and plentiful, was a nice surprise

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

V

There’s no getting away from the fact that the hotel could do with updating however it was super clean, the food was lovely and the staff were friendly, efficient and welcoming. We had a lovely stay, thank you!

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Christine

Nice hotel

We had a nice stay at the hotel, just for one night with family. The staff were very helpful & friendly.
The hotel itself is large and has extensive grounds.
The room was quite cold when we arrived (November) but once we closed the window and started the heating it was fine & it was comfortable.
Breakfast looked delicious with a good variety of foods, but the warming apparatus for the cooked breakfast wasn’t keeping the food warm, and the plates were also cold, so that was disappointing.

Friends_and_family Family

2/10

Poor

09 Oct 2024

Hamish

Impossible to get in or out of hotel when it rains

Business