Name: Hampton by Hilton Bristol City Centre
Address: Bond Street, Bristol, BS1 3LQ, GB

10/10

Exceptional

30 Jul 2026

Alan

Reception staff were very welcoming, friendly and efficient.
Lobby, lounge and restaurant area clean and pleasant.
Room was comfortable, clean and pleasant. Good shower and satisfactory air conditioner.

10/10

Exceptional

26 Jul 2026

Michael

Exceeded expectations. Well equipped and stylish room with a very comfortable bed and excellent air con. Good, varied breakfast options.

Every member of staff I dealt with was extremely professional, helpful and a pleasure to talk to.

2/10

Poor

26 Jul 2026

Sophie

Room was half clean, shower head was moldy, blood on bedsheets, towels were dirty, appearance looked clean but it was far from it..

Breakfast was terrible 1st day went down to breakfast, scrambled eggs looked disgusting, cooked breakfast is very sad, asked for a fried egg because I don't eat scrambled was told 'we don't do that', everything else looked like it would give you food poisoning. Waffle machine had a cup to pour the batter into it and that had chocolate sauce and other stuff in it. Overall it was not great. I probably will not come here again.

2/10

Poor

20 Jul 2026

David

Well below standard I expect from Hilton Hotels. Room basic, Shower poor no reasonable water flow, Air con not adjustable, room not serviced during stay, snak bar closed for all of stay, car parking fee exorbitant at £28 per day

Partner

6/10

Pleasant

18 Jul 2026

Katie

The breakfast was lacklustre and the cooked breakfast was lacking thought and either over or undercooked with cheap ingredients. The building exterior was filthy including a large dead baby seagull, which i told the team about on the first day as my 9 year old was worried, it remained there for the next 3 days. Parking is expensive in NCP at 28 quid for 24 hours. Honestly unless forced, go elsewhere!!! The rooms are standard, beds comfy, shower ample. I would not use Hampton again based on this experience.

Family_with_children

8/10

Excellent

13 Jul 2026

Joseph

All the staff were very friendly like a big family. The hotel is very close to the shopping centre and a nice 15min walk to Centre or Harbourside

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Paige

Was good. Stayed for two nights

Partner

6/10

Pleasant

02 Jul 2026

Natasha

unfortunately, this hotel was a very let down for the price. The hotel is currently undergoing renovations, which was never mentioned on the Expedia listing. The corridors were dusty and strong paint fumes, which brought on my astnma. If I had known about the building works, I wouldn't have booked.
The room quality was also disappointing. Our bath towel had noticeable fake tan/makeup stains on it, and the room layout was poorly thought out, there was no plug socket near the kettle that actually fit the plug, so we had to boil it on the bedside table. The free breakfast was ok, nothing special, the scrambled eggs were terrible.
On the plus side, the hotel gym is actually good, and the staff were fantastic, really polite and helpful. Hopefully when the hotel is fully renovated, it will be better.
Also note the area around the area isn't the safest, particularly behind the hotel, I was scared to park on the street behind.

10/10

Exceptional

30 Jun 2026

Andrew

It was good all round very happy

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Carolyn

From arrival at the hotel, every staff member we met was extremely helpful, polite and they could not do enough for you. A small issue with a creaky bed was fixed within the hour. Delicious breakfast, air conditioning in the room (especially helpful in the current heatwave!) and great location. Thanks for a really comfortable stay and you have fantastic staff.

Partner

10/10

Exceptional

28 Jun 2026

Claire

Good location, nice hotel & room .

Partner

10/10

Exceptional

26 Apr 2023

Marian

Hotel that ticks the boxes

Friendly and welcoming staff. Convenient location. Comfortable beds and clean rooms. Abundant breakfast choice.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2023

Wayne

Close to historic area.

Leisure Family

2/10

Poor

19 Apr 2023

Thanongsitt

given the room that was not prepared twice. The staff and manager on duty were not attentive and seemed to ignore the issues, blaming their own system. Our room smelled so bad and was old and outdated. The only thing the manager on duty said was \"What do you want me to do\". Also, the health issue, the staff who checked us in kept coughing, looked like she had a cold or something that could spread the virus to guests.

Business Family

10/10

Exceptional

17 Apr 2023

Mitch

Nice little town

Once we figured out the surroundings, everything was within walking distance.

Partner

10/10

Exceptional

17 Apr 2023

Lesley

Great breakfast choices

Leisure Family

6/10

Pleasant

30 Mar 2023

Verified traveler

Was ok but there room was extremely dust and my partner had trouble breathing due to illness

Partner

10/10

Exceptional

24 Mar 2023

Paul

Wonderful stay.

Very pleasing large room. Ask for a corner room if you want some space.

Self

10/10

Exceptional

24 Mar 2023

Fatemeh

Our stay was great. The room was clean and looked great. The staff were absolutely friendly and welcoming. Would definitely recommend.

Partner

6/10

Pleasant

19 Mar 2023

Verified traveler

Bed very uncomfortable

Bed was extremely uncomfortable. I wasn't able to sleep very well. Breakfast wasnt very nice.

Partner

6/10

Pleasant

19 Mar 2023

Steven

Decent enough

Nice staff, quiet and decent breakfast. Beds not great

Partner

6/10

Pleasant

18 Mar 2023

Bethany

Cleaners knocked on the door 3 times in the morning and just came into the room without checking once.

Partner

4/10

Poor

17 Mar 2023

Kim

Although it states parking is available this is at an additional charge in a secure carpark. I paid over £20 for the night and my car was ransacked. Emailed the hotel and have not received a reply. Receptionist had a set patter which she delivered to my daughter whilst ignoring me who was paying. A real shame as other hilton hotels have exceeded our expectations

Leisure Family

8/10

Excellent

14 Mar 2023

simon

English Breakfast disappointing,

Business

10/10

Exceptional

13 Mar 2023

Derek

It ticked all the boxes. Just what we needed at the right price. Only down side was the bed was quite small other than that it was clean and comfortable

Leisure Partner

6/10

Pleasant

12 Mar 2023

Emma

Not the best stay

Perfect location for exploring the city!
The hotel and room were very clean and staff were very polite.
Sadly the bed was awful we both had bad backs and unable to sleep, asked for an extra duvet and this still did not make it comfier. Pillows were also hard and over used. Our shower did not also drain properly. Overall was quite disappointed. Our room also smelt of smoke when we opened the curtains and had an awful view of a dirty roof.

Partner

8/10

Excellent

07 Mar 2023

Stephen

Excellent. Bathroom disabled friendly.

Friends_and_family Family

10/10

Exceptional

06 Mar 2023

Kieran

Stay at Hampton by Hilton

Had a wonderful time and I’m so happy they followed through with the special request! Absolutely made the trip and can’t recommend this hotel enough!!

Friends_and_family Friends

10/10

Exceptional

27 Feb 2023

PHILIP

Friendly check in staff. Clean room and good breakfast

Leisure Family

4/10

Poor

24 Feb 2023

Ruth

Room was smelly. No fridge in room, below parr. Wouldn’t stay there again

Partner

4/10

Poor

24 Feb 2023

Verified traveler

Awful service and stay.

Although the room was very nice - it was very dusty.
The service i received from more than 3 members of staff was appalling.
It took 25 minutes to check in.

It was 11pm by the time the checkin process was completed and was advised that food places close 10pm.

I chose to to have the only available option to me, a pizza (which was not worth the price). Upon collecting it i was ignored (even though the colleague had called me to come out of the room to collect it).

Requirements for parking isnt clear and NCP car park has Holiday Inn on it. Staff did not apply the duscount agreed to the car park as i use the NCP app- this wasnt clear or advertised. This process also took along as the member of staff was unsure, and said none of his colleagues know the answer to the discount application (without even asking them!).

I left an item as i was in a rush to get out and called reception within 15minutes - i did not receive a response until 5 hours later. And by this time, i had left Bristol. Even though i had emailed as per their instruction leaving my contact details.

Genuinly disappointed and will not be staying here again.

Staff training and service require significant improvement.

Business

6/10

Pleasant

24 Feb 2023

Colin

Bit disappointed with room, sheets had hairs, marks and tears. Common areas are very basic. Breakfast was nothing special. Definitely the lower end of its star rating. Didn’t feel the price reflected the experience.

Leisure Partner

10/10

Exceptional

24 Feb 2023

Ashfaq

Comfortable and easy access to central shopping area

Leisure Self

10/10

Exceptional

24 Feb 2023

Michael

Good location, friendly staff, nice clean room & free breakfast.

Leisure Partner

8/10

Excellent

22 Feb 2023

Christine

Clean, comfortable & convenient.

Always a good overnight stay when we come to Bristol. Clean, comfortable, well located with convenient NCP parking next door (25% discount).
There was a fire alarm at 7.15am when we stayed, which caused chaos & the staff just stayed behind the reception desk which was odd, and nobody was organising the guests.
Another slight negative. If you choose a later breakfast the ‘hot’ food is likely to have been there ages, so hard & luke warm at best. A lot of the cold buffet had not been replenished ( this was at 9.15).
However, overall a good stay.

Partner

8/10

Excellent

17 Feb 2023

JONATHAN

ry handy city centre location at a reasonable price. Good breakfast buffet included

Partner

10/10

Exceptional

10 Feb 2023

Lola

The room was really lovely and spacious, felt very modern with lots of lighting and mirrors. Comfy and cosy bed so we both slept amazingly, and the breakfast was a great, lots of options! Was the best way to start to the day!

Leisure Partner

10/10

Exceptional

05 Feb 2023

paula

Hotel stay

Had a lovely stay just what we needed. Breakfast was beautiful staff very friendly

Friends_and_family Family

10/10

Exceptional

04 Feb 2023

A

Friendly staff, comfy beds, great shower room, super clean, great location and free breakfast. 👍

Business

8/10

Excellent

31 Jan 2023

Noel

Good central location

Leisure Partner

10/10

Exceptional

29 Jan 2023

Bernadette

The hotel is excellent value. Friendly staff, comfortable room and great choice at breakfast.

Leisure Partner

8/10

Excellent

28 Jan 2023

Roderick

Comfortable City Centre Hotel

Comfortable room in a modern, well-appointed hotel in the city centre. Staff were friendly and helpful. Breakfast selection was good.

Business

10/10

Exceptional

24 Jan 2023

Peter

Clean modern city centre hotel at a reasonable price. Excellent buffet breakfast included with proper US waffle makers!

Leisure Partner

10/10

Exceptional

23 Jan 2023

Jennifer

Friendly staff and good value.

Leisure Partner

10/10

Exceptional

19 Jan 2023

Hazel

good value, nice breakfast.

Partner

6/10

Pleasant

16 Jan 2023

Janice

Disappointed

The room was very small, but functional bathroom was nice however the shower was not as powerful as I was hoping for. Breakfast was dreadful over cooked Bacon and not sure if the sausages were meat, had the continental offering the following day. I was slightly disappointed with the whole experience. Staff were friendly and helpful.

Partner

10/10

Exceptional

04 Jan 2023

Sarah

Brizzle

Great for money , parking next door 25% off

Partner

8/10

Excellent

02 Jan 2023

william

Dirty sheets

The service was fantastic, very good breakfast in the morning. Was just a shame we had dirty sheets on the sofa bed from the guests who had stayed in the room before.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2022

Alexandre

Nice and quiet hotel, clean and spacious room, comfortable bed, nice staff. A bit far from the city center by foot, but close to bus station.

Business Self

10/10

Exceptional

14 Dec 2022

Gareth

Banksy Trail break

Friendly greeting at reception. Asked why we were visiting and after explaining our reason, the receptionist printed off maps of the Banksy walking trail, plus a map of the city centre. She was very helpful.
Breakfast was ‘complimentary’ and was quite good.
Would stay again.

Partner

10/10

Exceptional

09 Dec 2022

Andrew

A great place to stay in central Bristol.

Very comfortable stay, lovely bed to sleep in. Great team on reception. Central location, highly recommended.

Self

10/10

Exceptional

04 Dec 2022

Dave

Staff were very friendly and attentive

Business

10/10

Exceptional

02 Dec 2022

Shoon Kuan

Room is quite spacious

Leisure Family

6/10

Pleasant

24 Nov 2022

June

Standards are dropping

Check in was ok, but I didn't really feel welcome. Housekeeping standards dropped significantly. Basic room with very little to clean yet on my 2 night stay the floor wasn't swept or the bin changed, neither was my tea tray cleaned and replace.. still dirty mug and teabags left. The only thing that had been done was the bed pulled over and the toilet roll and a towel replaced

Self

8/10

Excellent

21 Nov 2022

Monsurat

It was a nice and comfortable environment. The service was very good. Breakfast was also very good. The only thing that I was expecting to find was a fridge.

Friends_and_family Family

8/10

Excellent

31 Oct 2022

Sarah

The room was clean and comfortable. Plenty of towels etc. the service on arrival was disappointing and the gentleman greeting us wasn’t particularly friendly. I didn’t think many of the staff were very warm and welcoming apart from one lady who served me behind the snack bar. I didn’t get her name but she was lovely and the only one out of 3/4 members of staff that actually took the time to chat and be nice.

Friends_and_family Family

10/10

Exceptional

31 Oct 2022

Abram

It was noisy a few nights of our stay.

Leisure Partner

8/10

Excellent

30 Oct 2022

Verified traveler

Great choice for short stay

Breakfast is great especially the waffle maker for self service. Staff is nice.
The aircon is automatic, and needs to be turned off manually and not highly eco friendly.
Sound proof is weak at room door unfortunately the neighbors are very noisy at night I should have called the front desk.
Overall it’s a great place to stay, location is excellent with lots of connecting bus from London and to Cardiff.

Self

8/10

Excellent

29 Oct 2022

adam

Car park fees expensive

Leisure Family

8/10

Excellent

18 Oct 2022

Ali

Good location
An occasion happened on arrival at the reception which make me upset of how receptionist approached to the guest.
Cleaning standards was not satisfied
In many of occasions we have to request.
Refill of tea bags and ect was on request!!!!

Business

6/10

Pleasant

17 Oct 2022

VICTORIA

A bit shabby

Not overly impressed. First time staying with this chain. I'll be going back to Premier Inn in the future. Miserable receptionist. Dirty carpets in corridors. Sticky staircase. The only members of staff who smiled were housekeeping and a lad clearing breakfast trays. Breakfast ok. Room cleanliness ok. But the bed was the solid and uncomfortable it was made up was weirdly.(see photo) a sheet folded length ways so it didn't reach the sides of mattress. Bit annoying when you've paid £150. I'll stick to what I know next time. Premier Inn for a better night's sleep!

Partner

10/10

Exceptional

09 Oct 2022

Shaun

Amazing!

Room, cleanliness, staff and breakfast were all amazing! I’ll stay here again 100%

Partner

8/10

Excellent

30 Sep 2022

Greg

Property was clean and staff helpful as well as friendly.
Access & exit from the street confusing. Breakfast eating area somewhat lacked a certain intimacy. (Not on display to passer byers).

Leisure Partner

6/10

Pleasant

29 Sep 2022

Tim

Business trip

The staff were pleasant and helpful but the condition of the hotel poor. It needs refurbishing. Carpets dirty marks on painted areas. Shower didn’t empty so a problem with drainage. Also very noisy with sounds from outside

Business

10/10

Exceptional

25 Sep 2022

Shoon Kuan

Spacious room. Good security (need access card to access door to lift). Though rated as 3.5 star hotel, it is as good as many 4-star hotels around and it is relatively cheap

Leisure Self

10/10

Exceptional

23 Sep 2022

Abdulla

The staff are very friendly

Business_and_leisure Family

8/10

Excellent

19 Sep 2022

Verified traveler

Overpriced for sure. Small rooms and not with 250 pounds. But was a good location.

Friends_and_family Friends

10/10

Exceptional

19 Sep 2022

Jonathan

Great stay

Great all around stay. Clean hotel, good room, nice food. Would stay again when next in Bristol

Friends_and_family Friends

8/10

Excellent

16 Sep 2022

Jon

This hotel is ideally placed for the City Centre, and has a secure NCP car park next to it.

Check-in was quick - we arrived at 2pm and were told by the slightly disinterested receptionist that the room was ready but check-in didn’t officially start until 3, so we could either pay an early check-in fee or join the “Honors” scheme and get it for free. Clearly I said the latter, and nothing more was said. I will need to look up what the Honors scheme does. The lady then gave us our keys and directed us to the lifts across the foyer.

However, after some aimless wandering and asking a friendly cleaner, it turned out that we had a ground floor room, which isn’t accessible via the lifts but is actually accessed via an unmarked door at the opposite end of the foyer. No idea why we were sent to the lifts.

We eventually found the room, which was nicely appointed and looked fresh and modern, with some nice artwork on the walls. There was a choice of pillows and a firm but comfortable bed. The bathroom was nice. It was mostly very clean except for a concerning large brown stain on the chair. I’d have hoped someone would have noticed and cleaned it.

We had a good night’s sleep and found the room to be quiet. Breakfast the next morning was reasonable, with a small buffet selection that seemed to adequately cater for those who were there.

In conclusion, a nice, central hotel with parking nearby and the promise of a reasonable night’s sleep.

Leisure Partner

8/10

Excellent

12 Sep 2022

Angela

University trip

The staff at the hotel were lovely, friendly and accommodating. The hotel was of a good standard with a convenient location and the free breakfast was a great benefit.

Friends_and_family Family

4/10

Poor

09 Sep 2022

Karen

Staff were amazing, welcoming and friendly. No bath and shower bracket holding glass on place was black mould. Coffee cup stain on bedside table. The air conditioning was noisy. The sound proofing was poor internally and externally could hear traffic, people screaming and general drunken behaviour.

Leisure Self

8/10

Excellent

08 Sep 2022

Verified traveler

Two days in September

The hotel was comfortable and very friendly.Staff were very friendly and helpful. The hotel is very central.
I found the aircon difficult to manage.Wardrobe space was limited.It was great to have an iron and ironing board
Breakfast was ok but not brilliant
The bar was pleasant and a good place to meet up

6/10

Pleasant

05 Sep 2022

Marilyn

Ac wouldn’t turn off repair man couldn’t fix had to change room

Leisure

10/10

Exceptional

05 Sep 2022

Lisa

Bristol experience

The staff weer really helpful and couldnt do enough for us and the room was clean and modern will certainly come again

Partner

8/10

Excellent

03 Sep 2022

Dipankar

3 days Bristol holiday

Good overall, very good location just opposite Cabot Circus,first day breakfast was bit chaotic with some items ,but overall nothing to complain really, room condition good and service done daily.

Self

8/10

Excellent

30 Aug 2022

Steven

Consistently good.

Stayed at this hotel a number of times now and it has been good every time. If you are like me and don't like a crowd at breakfast it is worth getting down there befoe 9.

Friends_and_family Family

2/10

Poor

30 Aug 2022

Zarie

The room and bathroom were horrible

Leisure Self

10/10

Exceptional

23 Aug 2022

Norman

value for money. Central to city. friendly staff

Leisure Self

10/10

Exceptional

20 Aug 2022

Dave

Handy for city

Rooms a lot smaller than the pics portray on your website, but comfortable.

Business Self

10/10

Exceptional

18 Aug 2022

Alissa

Front desk

Gentleman on the front desk was amazingly helpful and kind,
Organising my bus journey back to southmead hospital
Thank you so much

Business

4/10

Poor

14 Aug 2022

ibrar

Staff, especially Sara, on reception was extremely helping and caring about the guests.
Rooms too small, sofa bed is lile sleeping on a bench!
no fridge or even water in the room!
Please remove the Hilton name - it is very cheap and low end not what you'd expect from hilton brand

6/10

Pleasant

14 Aug 2022

ANGELA

Its a bog standard hotel on a busy road in central bristol. Decent breakfast. Poor chambermaid service. Reception staff fine.

Leisure Self

10/10

Exceptional

10 Aug 2022

Mark

Weekend Stay

Stayed for 2 nights as I was visiting my daughter. Room was clean and bed was comfy. Breakast was excellant and staf very friendly and helpful.

Only downside, was no drinking glasses in room. A few more tea bags would be heplful.

Minor detail

Friends_and_family Family

8/10

Excellent

10 Aug 2022

Beverly

Very central

Leisure Partner

10/10

Exceptional

09 Aug 2022

Richard

Lovely, helpful staff. Great rooms, close to the train station and city centre.

Leisure Partner

10/10

Exceptional

08 Aug 2022

John

Good trip , will stay again.

Good reception staff, very helpful and knowledgeable about the city.

Friends_and_family Family

10/10

Exceptional

08 Aug 2022

Henry

Enjoyable stay here in Bristol

Weekend theatre break.We were met with a friendly smile and supportive desk staff.The hotel was very well presented,clean and comfortable room.

Friends_and_family Family

6/10

Pleasant

25 Jul 2022

Claire

Nice room and view but couch bed hadn’t been set up in family room, and we had to request milk pods, shower gel and toilet rolls. Lovely staff though

Leisure Family

6/10

Pleasant

24 Jul 2022

Andreas

Breakfast disappointing

Started staying at Hampton Bristol 3 years ago and the breakfast went from being one of the highlights to being absolutely worthless (nothing remotely close to pre-covid levels)

Self

8/10

Excellent

23 Jul 2022

Jerrod

Friendly staff, comfy rooms, walking distance to many amenities and harbour, just a pleasant stay overall. Anything we needed in the room the staff accommodated as best they could. The breakfast was pretty good too!

Leisure Partner

10/10

Exceptional

20 Jul 2022

Alexander

City Centre Convenience by car

Unusually I was asked on which floor would Ilike my room. Chose the top floor for rooftop view. Added to my appreciation of my stay and the city.

Partner

10/10

Exceptional

29 Jun 2022

Nandita

The staff - particularly Sarah at the front desk - were particularly helpful

Leisure Friends

8/10

Excellent

27 Jun 2022

Lily

Friendly and helpful staff, great breakfast, convenient location

Leisure Family

8/10

Excellent

20 Jun 2022

Calvin

.

Business Self

8/10

Excellent

19 Jun 2022

Lisa

We found the Hotel to be pleasant and comfortable.
We enjoyed the breakfast, especially the waffle maker!

Friends_and_family Family

10/10

Exceptional

17 Jun 2022

Anthony

Don't judge this hotel by it's street appearance

Really good hotel with plenty of space, which surprised me for a city centre property. Parking is in the NCP next door, but you get 25% discount if you validate your ticket at reception.
Really friendly staff.
I had a good stay, thank you

Business

10/10

Exceptional

07 Jun 2022

Wai Ki

Staffs are friendly. Good location. Good breakfast, beds are comfort.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2022

Charlotte

Weekend away with family. Staff were lovely and breakfast was amazing

Friends_and_family Family

4/10

Poor

04 Jun 2022

Mark

Awful nights sleep with expensive parking surprise

Hotel was very disappointing, rooms were tires and small, breakfast was a 40 minute queue followed by probably the worst offering of breakfast food I’ve seen in a long while. The bathroom had a wet room which is exactly what it was as there was an inch of cold water to greet your feet as you entered. As for the bed, I really don’t know where to start, let’s just say it was rock hard and we endured ten really horrible sleepless nights. Needless to say I definitely will not be returning to this hotel anytime soon, Hilton definitely isn’t what it used to be.

Partner

4/10

Poor

02 Jun 2022

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