Name: Marriott Hotel Bristol City Centre
Address: Lower Castle Street, Old Market, 2, Bristol, BS1 3AD, GB

6/10

Pleasant

29 Jul 2026

Jutta

Not the warmest welcome to the hotel, the person at the reception was quite short and there was some confusion about the overnight parking. The rooms were big and clean, but awfully hot. The AC did work, but it was too loud to keep running during the night. The breakfast was great, a really good selection of warm and hot food. Some of the lifts were not working and there were long wait times, plus the lights were under renovation so they had temporary lights in the lifts. The hotel is in a good location and convenient, but quite underwhelming for the price.

10/10

Exceptional

28 Jul 2026

Ana

Check in and out was quick and efficient.
The room was very clean and we were happy. Ideal location for exploring Bristol

8/10

Excellent

27 Jul 2026

Mia

Enjoyed our stay here. Room was nice and good spread for breakfast. Enjoyed the gym facilities as well and they have a table tennis table outside too on the roof terrace.

10/10

Exceptional

25 Jul 2026

supinah

All are excellent breakfast was very good very good location near to the mall .

6/10

Pleasant

25 Jul 2026

Manjit

The hotel was in a good central location. Even tho 3 lifts..1 was not working and other lifts always too busy. No proper lights working in the lifts and they have temporary lights. The family room was a good size but the bathroom was far too small. No cupboard or drawers in bedroom which would have been nice. More lighting is needed in the bedroom. The hotel needs to be updated. Didn't use the restaurant or terrace area so can not comment.
We did ask about details of breakfast upon check in but apart from the rate the staff didn't know much about breakfast in room. It was an okay stay but I won't be returning here.

8/10

Excellent

22 Jul 2026

Salman

Very spacious rooms: Nest & clean. Very good Breakfast. Room amenities were pretty good too. However, A/C filters weren’t clean upon our arrival. Similarly, bathroom door’s lock wasn’t working. But overall a good place to stay in Bristol city centre.

Family_with_children

10/10

Exceptional

18 Jul 2026

Grant

Rooms were good in size. Staff was very helpful! Breakfast was delicious!

Family

10/10

Exceptional

17 Jul 2026

James Serridge

Rooms were exceptional. Beds and pillows perfect, ac nice and cool, shower warm and powerful.

Business

8/10

Excellent

11 Jul 2026

Jade

Staff on the reception were friendly.
Checkin and out process was generally quick and efficient.

4/10

Poor

09 Jul 2026

Charlotte

Hotel itself was nice and the location was ideal for walking the city.
The bed was incredibly uncomfortable (concrete slab), pillows were like marshmallows, the room was stuffy with no air flow and very noisy - not just traffic, but a constant machine/humming from the hotel or vents.
.

Partner

8/10

Excellent

07 Jul 2026

Michael

Fantastic staff, superb location and well equipped, if surprisingly dated rooms (by Marriott standards).

Excellent, varied breakfast and good facilities.

Marked down because the air conditioning in the rooms was nowhere near cool enough during a heatwave and because the food served for lunch/dinner was truly awful, embarrassingly so. I tried two separate dishes, the first was completely inedible and the second was, at best, cheap pub fare for an unjustifiable premium.

Self

8/10

Excellent

07 Jul 2026

Kevin

Only real issue found the bed way to firm but guess that comes down to personal preference other than that quite happy.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Paul

Absolutely fantastic experience staying at the Marriott in Bristol this weekend. Staff extremely helpful, from the security door staff who kindly helped with the large amounts of luggage I had with me, the reception staff, the restaurant staff and all the cleaning staff.

Property is very clean, modern and well maintained. Bedrooms are spacious, clean, and looks like they have been renovated very recently. Massive TV in the bedroom, and extremely comfy beds. Decent breakfast, open until 11am as well, very useful after a late night. Parking is next door in the NCP car park - don't pay the advertised rates in the car park, just get your ticket validated by reception staff every time you need to leave the car park and it's only £17.00 per day, rather than then £100s you would pay otherwise.

Would absolutely recommend, a great place to stay if visiting friends, attending an event or just visiting the city.

Self

8/10

Excellent

05 Jul 2026

Nisit

Lovely hotel in a very good location.
Love the bar area and breakfast is very good.

Partner

10/10

Exceptional

01 Jul 2026

Ryan

Great location. Clean and friendly staff

Friends

10/10

Exceptional

01 Jul 2026

Gerald

Excellent location and helpful reception staff

Partner

10/10

Exceptional

29 Jun 2026

Steven

Good location and lovely fantastic breakfast buffet, shame the fridge9 didn't work ?

10/10

Exceptional

28 Jun 2026

Rebecca

Fantastic service, breakfast options were excellent.

Self

10/10

Exceptional

25 Jun 2026

Kamsiyochi

One thing I really loved about this place is that the tv has Netflix, usually I don’t find hotels that have Netflix

Self

10/10

Exceptional

25 Jun 2026

Peter

Another enjoyable stay at this particular hotel. Helpful staff, good clean accommodation, good service at the bar (1st floor).

Partner

2/10

Poor

23 Jun 2026

Mark

My booking was accepted about 9pm but when I arrived about 12.30am I was told the had cancelled my room and given it to someone else

And then I had to apply for a
Refund to Hotels.Com

This is crazy

Self

8/10

Excellent

18 Jun 2026

Krista

The hotel was a quick walk to Bristol Temple-Meads train station which we used a lot during our stay. The room was clean & comfortable & the nespresso machine was a bonus.

Friends

8/10

Excellent

14 Jun 2026

Kirsty

Good sized clean room, and very helpful staff, great for a night away with the family

Friends_and_family Family

8/10

Excellent

14 Jun 2026

John

I was disappointed that on booking the hotel, I messaged 3 times over a couple of days to check about the parking and the response was not received until shortly before we left for our trip and I had already booked alternative parking. I tried phoning but initially Ai tried to deal with my query and then a call center who did not really know the answer to my questions.
When we arrived and throughout the stay, everyone was really helpful and welcoming. The room was very clean and comfortable.
We had a very nice evening meal and breakfast.
We would be happy to stay here again on our next visit to Bristol.

Business

4/10

Poor

13 Jun 2026

Darshna

We checked in late last night and proceeded to our room.
Carpet had definitely not been cleaned or hoovered nor had the toilet. Due to being so tired, and knowing we would only be there for a sleep, didn’t see any point in discussing the matter.

Would I stay again, 100% no. Not worth £200 for the night (including breakfast).

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Shana

A perfect stay - modern, spacious, immaculately clean room, excellent housekeeping services. The hotel's in a great location, adjacent to Castle Park and the whole shopping district.

Self

10/10

Exceptional

07 Jun 2026

James

Breakfast good

Self

10/10

Exceptional

06 Jun 2026

Amy

Nice quiet room and nice hotel
Delicious breakfast
Only gripe was that mixer on shower didn't seem to work properly (room 801) no in between from hot to cold (although variance from hot to very hot)
Very happy with stay and would recommend

Self

4/10

Poor

05 Jun 2026

CHERYL

Bed was comfortable. Staff hit or miss. No amenities. “Cooler” in room, NOT a refrigerator. We wouldn’t recommend this hotel.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Gary

The hotel was perfectly located for my shopping and eating needs, whilst in Bristol. On arrival, the reception team were friendly and accommodating and told me everything that I needed to be checked-in and in my room in under 10 mins. The room was pristine with a good sized bed, desk to work at, and an ironing board to help ensure that I looked immaculate for my night out! The bathroom was spotless, with a good number of bright white towels. The air conditioner was noisy but could be switched off for a peaceful night on the firm bed. I will definitely stay again.

Self

10/10

Exceptional

03 Jun 2026

Rebecca

Property has tolieties

8/10

Excellent

01 Jun 2026

Cheryl

Room was lovely although not the most comfortable of beds and really did not like the pillows but others may be happy with it. No plug near mirror so had to dry hair 'blind' which is a bit of a pain. Where the plugs are situated is no mirror although there is space for one. The breakfast was very good although the pastries were a bit stale but good cooked breakfast. Parking was safe and convenient £17 a day. Hotel is nicely situated close to great shopping area and 12min walk to train station.

Partner

10/10

Exceptional

31 May 2026

Mark

clean rooms and great service

Family_with_children

10/10

Exceptional

31 May 2026

craig

Clean room

Partner

4/10

Poor

29 May 2026

Baljinder

The toilet in our room didn’t work and we had to change rooms the following day. The second room the air con didn’t work and the bathroom door handle was as if someone had tried to pull it off and the bathroom could do with some care.

Family_with_children

4/10

Poor

28 May 2026

Melani

Original room smelled like faeces and I was already running late for a function so asked for a new room. The lady at the desk insisted that no one would be free for the next 2 hours to deliver our new room key and insisted we come down for the key.

Did we make the room smell like faeces? Was there any attempt to make our stay feel better after that experience.

I’m not sure who she was but she was very rude on the phone, didn’t say bye and hung up on me. Won’t be staying here again. I’m a doctor who goes above and beyond for patients at work, you’d think when I have time off, someone working is hospitality would be hospitable in return. Never again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Darren

Awesome location and great view of the park

Partner

10/10

Exceptional

25 May 2026

Victoria

Great in town stay, car park right next door.
Property was well looked after, clean and welcoming.

Partner

10/10

Exceptional

24 May 2026

Ruvan

Really good. Parking good. Rooms great. Overall good.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Sadaf

The roof terrace is an amazing place to spend a warm evening. Room was spacious , clean and had air conditioning. Only downside, despite being on 7th floor, I could hear the traffic and nosies outside

Self

10/10

Exceptional

22 May 2026

christine

.

Partner

6/10

Pleasant

21 May 2026

ANGELA

Bed was too firm but the room itself was very clean and inviting. Fault with the TV meant I could watch it for about an hour and a half and when I called reception to report it, no answer.
Also there was no clear indication of where the EV charge points were until after I had parked in the nearby NCP and enquired upon checking in.
The staff and food were good

Self

10/10

Exceptional

20 May 2026

Mark

Signature Suite, 1 Double Bed. The HVAC unit was too loud snd noisy, so we were moved to a cornrr suite on 8th floor. The HVAC there was ok -- noisy at times but tolerable. Everything else about the property was excellent, including the breakfasts, wifi, and club lounge. They could learn more about \"quiet\" from the Premier Inn chain though.

10/10

Exceptional

20 May 2026

JOSE

exelent location, exelent breakfast , exelent staff ,etc

Friends_and_family Family

8/10

Excellent

19 May 2026

Peter

Gigi was great!!! They truly helped after there was an issue with a different welcome desk agent; taking our experience from just awful to great!

Family_with_children

10/10

Exceptional

18 May 2026

Amanda

Great stay perfect location

Partner

10/10

Exceptional

17 May 2026

Mark

Fantastic breakfast, great chouce and value.

10/10

Exceptional

17 May 2026

Jake

As expected solid hotel

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Sue

Lovely hotel, clean, comfortable bed, hot powerful shower. Parking next door with a hotel discount when checking out. Quick check in. Great location for river and city centre. Lovely breakfast. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

16 May 2026

James

Amazing hotel. Service and rooms was excellent.

6/10

Pleasant

14 May 2026

Anthony

Room was ok car park was a bit sketchy a lot of broken glass from previous cars who had their windows smashed - staff just joked about the car park and how it was park at your own risk anyway.
Breakfast was good I liked the omelette station but coffee was dire! WiFi was really poor and gave up with it in the end.

Business

10/10

Exceptional

13 May 2026

Michelle

Great stay. Hotel located within walking distance of Temple Meads station, local bus stops and Cabot Circus shopping centre. We were greeted warmly by staff at reception and had no issues checking in, or out.

The room was fantastic. We stayed in a double double room on the top floor with views of Castle Park. Room was clean and modern, as was the rest of the hotel.

Our only small issue was how firm the mattress was, but once you'd got use to it. We both slept well. The pillows were fantastic, like sleeping on a fluffy cloud.

We only stayed one night. But would highly recommend and would definitely stay again.

Friends_and_family Friends

6/10

Pleasant

09 May 2026

Nikki

Staff were fab and friendly
Hotel was lovely
Room was lovely, however...

The beds are so hard, its like sleeping in a slab of concrete and the air con was a massive noise box on the floor.

Breakfast was delicious and the free flowing nutella was lovely.

Friends_and_family Family

10/10

Exceptional

07 May 2026

William

room was huge.
really pleased to have fridge in my room.
chair & side table provided.
good air conditioning.
modern bathroom.
i would definitely stay there again.

Self

10/10

Exceptional

06 May 2026

Mark

Very nice breakfast, gym 24/7, central location

Family

10/10

Exceptional

04 May 2026

William

Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room.

Partner

10/10

Exceptional

03 May 2026

Emma

Great hotel, clean, good breakfast, central location.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Sarah

Breakfast was lovely! The room spotless.

Friends_and_family Family

8/10

Excellent

03 May 2026

loren

In general, the hotel provides good sized room. Breakfast is good with selection. But out of expectation, when we check in staff tried to charge for breakfast which is included with the room. Otherwise, it’s a good stay and good location too.

Family

8/10

Excellent

27 Apr 2026

Gordon

Nice, clean hotel in a great location. My only criticism would be the bathroom. It was very small despite having a large, family room. The shower was a bit weak too.

Partner

8/10

Excellent

26 Apr 2026

Samantha

Helpful staff. Very early check in facilitated. Nice clean rooms

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

chris

Easy 10-15 min walk from the bus station. Sits beside a nice park. Staff is very friendly and accommodating. Biscuits in room were delicious!

10/10

Exceptional

25 Apr 2026

Melanie

Fab hotel ,very clean. Staff friendly and very helpful.
Will definitely return

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Frances

The welcome wasn't great. The reception was disinterested and not very welcoming when we arrived. No information was forthcoming on breakfast, parking, where the lift was, the facilities available we had to ask everything. The rest was much better. Good room, good bed, good location, good room amenities, bar tender helpful giving us ice and glasses. Breakfast excellent. Good checkout time (midday) Great location. Would stay again

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Richard

Good location

Self

8/10

Excellent

22 Apr 2026

David

A great hotel hidden under 60s concrete style well worth a stay

Partner

6/10

Pleasant

20 Apr 2026

christiane

Too much noise from the street and from doors banging loudly day and night

Self

6/10

Pleasant

19 Apr 2026

Jessie

Mattress was quite broken in, with

8/10

Excellent

18 Apr 2026

clair

Staff were helpful . However the Junior suite , wasn’t much different from a standard room , and in particular the bathroom was ridiculously small .

Family

10/10

Exceptional

18 Apr 2026

Charlotte

Quick and easy check in, very helpful staff, excellent breakfast

I found the bed uncomfortably hard

The car park had too low a height restriction but there was other parking about five minutes walk away

Partner

10/10

Exceptional

15 Apr 2026

Ben

Great hotel, loved our stay and would definitely return!

Partner

10/10

Exceptional

14 Apr 2026

Paul

Great breakfast, clean comfortable room and friendly staff

Partner

10/10

Exceptional

14 Apr 2026

Diane

Room was a great size, beds were really comfortable.

10/10

Exceptional

12 Apr 2026

Andjela

Breakfast was amazing! Staff was so polite and helpful and pleasant to talk to too. Great stay and so close and convenient to everythjnv. My best stay on a 2 week trip!

Self

10/10

Exceptional

12 Apr 2026

Eleanor

Lovely big rooms, breakfast lovely, car park next door to hotel. Not far from shopping area and has lots of places to eat near by.

Family_with_children

10/10

Exceptional

09 Apr 2026

Amir Reza

It was excellent in a great location

8/10

Excellent

09 Apr 2026

Hannah

Good sized room

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

Margi

Great location hotel. Friendly and helpful reception staff.

Rooms only cleaned every 3 days which meant we were always chasing for top ups of teabags/milk and toilet roll. Very hard beds.

Bar charges a “service charge” for pouring your drink and passing it to you - not table service - which we all found to be somewhat disagreeable .

Did not try restaurants.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Hannah

Great stay with two children. Super friendly staff and had everything we needed.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Matt

Everyone was very friendly & the hotel room was perfect

10/10

Exceptional

05 Apr 2026

Dawn

Lovely stay and location and an absolutely lovely great fast choice.

8/10

Excellent

04 Apr 2026

Thomas

Nice location

10/10

Exceptional

03 Apr 2026

wai yee tracy

Convenient

Family_with_children

10/10

Exceptional

31 Mar 2026

Raul

I do wish the breakfast menu was a little more diverse but still excellent

8/10

Excellent

31 Mar 2026

Shahrzad

Everything was really good except heating, it has some issues to turn it on and then it has very loud noise in the midnight which cause I couldn’t sleep very well!

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Ray

Breakfast was encyclopedic! Everything you could want was available: hot and cold, cereals, fruit, yogurt, humus, cheese and cold cuts and much much more.

Self

10/10

Exceptional

30 Mar 2026

Helen

Great hotel and friendly and helpful staff.
Amenities nearby but helpful to be driving

8/10

Excellent

30 Mar 2026

Rebecca

Good selection of food at breakfast. Hotel in good location to reach attractions by foot. However, hotel located by a busy road & noisy with sirens on a night.

Self

10/10

Exceptional

29 Mar 2026

David

Very well maintained , staff all top standard , breakfast - cooked and contintntal options were all good. Slight minus point re. the coffee -slightly lower quality than expected. ALso - would benefit from non slip arrangement in the shower. Otherwise very happy !

Family

8/10

Excellent

27 Mar 2026

Kastur

Great stay at this hotel. Very clean staff friendly excellent breakfast.

Business

6/10

Pleasant

25 Mar 2026

Paul

Upon arrival the receptionist was very blunt/rude and not welcoming at all. Made a big fuss about parking my van around the back (like I did with no issue during my last stay) and said I should have contacted the hotel before, which I did with no reply. When I showed her the message she just shrugged it off and said we don’t check bookings made through a third party - but was very happy to take the £600 payment off me!

10/10

Exceptional

25 Mar 2026

Kerry

Excellent in every way - great location, very handy car park!

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Robert

The hotel is well placed for the station and shopping, breakfast was very nice.
Staff were knowledgeable and friendly and the room i had was perfect for the weekend.
I would certainly stay again.
The room was also reasonably priced compared to others ive stayed in.
A good choice 👌

Self

10/10

Exceptional

19 Mar 2026

Simon

Excellent value for money

6/10

Pleasant

18 Mar 2026

Sarah

Fridge wasn't actually cold, jammed outer window that wouldn't close so there was consistent traffic noise from being next to major road. The fan/heater unit system is ancient, full of lint / dust and very ineffective -- particularly the heater setting (not very warm and would turn off after a couple of minutes). General cleanliness not great -- hairs etc in the bathroom, dirty carpet. There was also the most annoying buzz coming from various electronics in the room and the plug system to turn off wasn't accessible. No view, literally just multiple major roads. Bedding average, mattress not comfortable (hard). TV had option to connect own device, however this did not work no matter what I did. Extractor fan in the bathroom very weak and ineffective, annoying as the only available mirror with ample light is in the bathroom -- there is a long mirror in the bedroom but too dark to use. Small, rough and thin towels -- many of which were stained.

Self

10/10

Exceptional

15 Mar 2026

Simon

Clean room, nice staff and great location

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Emma

Nice hotel close to shopping area

Partner

8/10

Excellent

15 Mar 2026

Alison

Only slight issue it was a bit chilly in the room though not too bad and we were only there a night so didn’t mention.
Otherwise all good. Great central location opposite park (handy for dog walking). You made our dog very welcome. You have lovely staff who seemed genuinely interested in guests. You have a lovely bar and restaurant/room service. Parking next door easy to access.

Pet

2/10

Poor

08 Mar 2026

Carlton

Couldn't connect my device to tv,

8/10

Excellent

08 Mar 2026

Richard

Great hotel

Partner