Bristol Harbour Hotel & Spa

United Kingdom , Bristol
BRISTOL, 53 55 Corn St
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100 reviews shown

10/10

Exceptional

28 Mar 2026

becky

Nice hotel, nice location, room was ok but very bright at 6am in the morning due to no curtains or blinds, only window shutters

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

Alan

Reception team were welcoming, friendly and efficient. Have to say that the room was a disappointment. I paid for a Superior Room (251)! but it felt very tired and dated. There was damp on the external walls and the paint on the window cills were all chipped and blown from the moisture. It didn’t feel Superior at all.

Partner

10/10

Exceptional

18 Mar 2026

Martin

Helpful staff and good restaurent. Exercise room and spa were good but the swimming pool is tiny.

6/10

Pleasant

12 Mar 2026

Katie

The bed was very uncomfortable. So much noise which is understandable being in the centre of Bristol. Nice and helpful staff just very basic rooms and the bed was just super uncomfortable.

Partner

10/10

Exceptional

07 Mar 2026

Michael

Location was great and the rooms were luxurious.

Partner

4/10

Poor

03 Mar 2026

Carol

The hotel is city based, noise expected and received - cold room / tiny dungeon pool which is not even nearly a spa at extra cost was an unpleasant surprise - big queue at check in as everyone scrambles with extra charges and booking pool time - not recommended very disappointed. Booked over our normal cost per night as a treat - Bristol has better - made a mistake !

Partner

10/10

Exceptional

21 Feb 2026

Kallon

Very clean room and very friendly and helpful staff

Partner

4/10

Poor

18 Feb 2026

Natalie

This place is run like a hostel, not a quality hotel. It looks a lot like a hostel too. Staff kinda run around doing nothing and they are often not at the desk. Such as when I checked in. The amenities are less than basic. Pillows are flat and have hard lumps. Lift is slow and small and corridors are also difficult to navigate with luggage. Staff leaves cleaning stuff all over the hallways so you walk out and it looks like you’re in someone’s shop, not a clean and tidy hotel. The cleaned my room but left no toilet paper. Twice! And they took so long to bring toilet paper I had to go downstairs and across the restaurant to the public toilet. They don’t refill mini bar and half the things listed are not there. Restaurant service is also pretty normal.

Self

6/10

Pleasant

15 Feb 2026

Charlie

Hotel was nice, but booked to go to the Spa on the phone several days before arrival. Which was confirmed to me on the phone, then to arrive at the spa and be told they had no booking under our name or room number and they was full. Disappointed

Leisure Partner

10/10

Exceptional

29 Jan 2026

Lorraine

Beautiful Hotel, the bed was 1 of the most comfortable beds I have ever slept in! The room was spotless, the staff wete very courteous and very helpful

Leisure Partner

10/10

Exceptional

16 Jan 2026

Josip

Super nice staff, beautiful room, great location and great restaurant

Business

10/10

Exceptional

09 Jan 2026

Jonah

The staff was thoughtful and friendly, efficient too.

8/10

Excellent

31 Dec 2025

Julie

Reception and spa very helpful and friendly . The dining area looked quite dirty. Bed was comfortable but the air con was noisy as was corn street with the local pubs having barrels collected early hours of the morning.

Partner

10/10

Exceptional

14 Dec 2025

Kelli

The location was fantastic and the hotel / room were very nice. Would stay here again!

Leisure Family

10/10

Exceptional

08 Dec 2025

Helen

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

10/10

Exceptional

28 Nov 2025

Lloyd

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Business_and_leisure Self

6/10

Pleasant

21 Nov 2025

Rishi

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

8/10

Excellent

17 Nov 2025

Lois

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).

Self

10/10

Exceptional

17 Nov 2025

Simon

Super polite and helpful staff

6/10

Pleasant

08 Nov 2025

mary

The shower was faulty. The carpets outside the bedroom were stained. Disappointing 😞

Leisure Family

8/10

Excellent

07 Nov 2025

Anthony

Nice room, good central location

2/10

Poor

06 Nov 2025

Yoon

3 big problems:

1 - Heating didn't work so had to change the room
2 - In the new room - the hand soap ran out middle of night
3 - In the new room - the noise outside was terrible - nightclubs, street cleaning kept going on for all night & early morning. Impossible to sleep. Need complete sound-proof.

Pretty poor for a hotel that claims to be luxurious / comfortable - neglecting the very basics like above. Large rooms, luxurious furniture and fancy espresso machines were no use if the noise keeps you awake.

Business

4/10

Poor

29 Oct 2025

geoff

An overpriced hotel where everything is extra. Once they have your card beware

6/10

Pleasant

20 Oct 2025

Marissa

Nice room and welcome. However I booked this room as I wanted a swimming pool, which it says it has. When I got there I was told it would be £10 to use it! Just because I booked via an app. No details on the app to say that!

Business

10/10

Exceptional

20 Oct 2025

Claire

Lovely hotel

Business

6/10

Pleasant

11 Oct 2025

Evelyn

The location was excellent in terms of proximity to shops/bars/restaurants. As it's a City Centre Hotel you do expect to hear Street noise and music so it was surprising that ear plugs aren't provided.
The air conditioning looked like it needed a clean/servicing. It was inadequate and had I stayed more than one night I would have requested an engineer.
The bed was incredibly comfortable and the linen felt clean and high quality, which is what I expect from a Harbour Hotel.
The bathroom was also very clean with a really good shower.
The room itself felt very dated, the furniture made it feel cramped and the layout made no sense. The sofa needed a deep clean, it had numerous dubious stains and we avoided using it for this reason. I'd prearranged some sparkling wine for the room for a Birthday surprise but sadly this wasn't there, however we did receive some chocolates, which was nice. Overall, the room we were in really needs an overhaul - fresh carpets and furniture as it was underwhelming for the room type (junior suite) and made the room feel dirty.

Partner

2/10

Poor

06 Oct 2025

Alex

When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.

Leisure Self

4/10

Poor

09 Sep 2025

Gary

Noise from kitchen pump prevented sleep

Pump noise from kitchen prevented sleep. It is a known issue and it should be fixed rather than subjecting guests to the intermittent loud noise.

Self

6/10

Pleasant

08 Sep 2025

Verified traveler

Great staff but facilities tired

Staff were amazing and very helpful but room and gym very dated and tired. Carpet was stained and furniture like bed side table has tatty corners.The windows in the room didn’t open, and no natural light as room faced a wall and windows were frosted so it felt very dark and miserable even in the day. Limescale building up on edge of shower doors. Floors in communal areas very dirty. Treadmills in gyms were not working properly and had ripped belts. In all not what you’d expect for the level of hotel but the location is excellent however.

Evening meal was not great either although the service was wonderful but they had no mussels available, no non sparkling wine list in the drinks menu and cod dish was very over salted.

6/10

Pleasant

07 Sep 2025

Verified traveler

Overpriced and not worth it

I stayed for my sister’s wedding. I have never spent so much on a hotel room so was excited to be somewhere I thought would be really posh. I was disappointed and will not stay again. I tried to check in slightly early so I could check in before the wedding. I was dismissed quite quickly and told they were busy. No effort was made to take my number to let me know when it was ready. I also wasn’t told the latest time I could arrive. I left the wedding reception and came back to check in and was glad I had as the desk was unmanned when the wedding finished.
The bed was comfy but the room was tiny. There was no natural light as the windows were darkly frosted. It made it very difficult to see to apply makeup. The coffee machine needed setting up with water and there was no jug in the room to do this. Throughout the hotel, the carpets were covered with stains and everything was looking a little tatty. Throughout the stay there were also piles of clean and dirty towels and sheets throughout the corridors. I would have expected - for the price of the room - to have a decent breakfast included so was shocked to discover I could only have a continental breakfast and had to pay extra for a cooked one. I did pay for this and it was quite small and I needed to eat again quite shortly after. My parents were also staying in the hotel for the wedding and were appalled when they got back after the reception to find human faces outside the lift on their floor. Would not recommend at all.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Lisa

Would come here again. Really comfortable and spacious room. We stayed in deluxe. Definitely worth the upgrade. Cleaning staff forgot to fill up the toiletries which was a shame. But otherwise excellent

Leisure Partner

8/10

Excellent

29 Aug 2025

Thomas

Good hotel, great room, needs to work on details

Great room and lovely hotel but all the laundry through the hall at 1400 gave a poor impression as did having to take the service lift as the one at the reception was out of order for the duration of our stay.

Partner

6/10

Pleasant

26 Aug 2025

Heather

Stayed at HHB over the bank holiday weekend. Cannot fault the staff, they are a credit to the hotel. Decor is lovely and the spa is great albeit compact. £10 pp per hour to use the spa but the treatments are considerably more expensive so we didn’t have any.

Our main gripe was with the room. There were two rooms that were stationed on the other side of the bar so you had to walk through the bar to get to them. Our room was up a flight of stairs and just felt quite lacking. It was quite small, had no natural light because there wasn’t an outside window (only a window with frosted glass to an event room), and we had no hand soap for the entire duration. There were multiple doors to the room which was needed because of the noise from the bar downstairs. The nespresso machine in the room was great, until it flooded the bedside table whilst we were out and ruined my phone charger. We got asked by the staff at the end if we’d used anything from the mini bar, when our room didn’t even come with one. All in all, a lovely hotel with lots of potential, but felt like we’d been punished a bit with a subpar room because we’d booked through a third party.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Kayleigh

Great place to stay

Beautiful place. The beds are very comfy and the rooms are very spacious. Everything was clean. Wish the fridge was actually cold but oh well. We tried the spa but unfortunately the two pools were out of order but they still allowed us to use the sauna and steam room. Those were great and they comped our hour session. Bath robes and slippers are in the room to use.

We'll definitely be staying here again. It's such a great location and very quiet. Shout out to Jing as well. She was so helpful with the questions we had.

Partner

10/10

Exceptional

16 Aug 2025

Karen

The hotel is conveniently situated and has a spa which is why I booked it. My room was upgraded and nicely decorated and quirky; the ceiling must be about 30 ft high! The air con can be a bit noisy but otherwise quiet. The staff were friendly and helpful. The spa is small but that's quirky, too - used to be a vault and you can still see the brick tunnel and heavy doors. Didn't try any of the dining options so unable to comment. Very enjoyable stay.

Leisure Self

8/10

Excellent

09 Aug 2025

Fiona

Great location for theatre

Great location. Reception very understanding when we didn’t like our room. (It was quirky in that the bathroom was up a flight of stairs in the room). Moved us with no problem at all to a lovely room. Bed super comfortable. Good amenities and spacious bathroom.

Breakfast was ok, had better. Gold bar was cosy and welcoming.

Partner

10/10

Exceptional

09 Aug 2025

Marie-Louise

Lovely hotel in the heart of the city.

A lovely hotel in the centre of the city. Staff were very helpful and the rooms were clean and comfortable.

Partner

8/10

Excellent

04 Aug 2025

Helen

Compact but lovely room. Good service & breakfast. Complimentary gin but you have

Partner

8/10

Excellent

30 Jul 2025

Billie

Lovely break away

From the moment we arrived the staff were very friendly and helpful, they upgraded our room to superior which was so lovely! They even helped take bags to our room and showed us the way there. I liked that someone stayed on reception late at night and asked for peoples room number and names for added security because it is in the middle of a busy area.
The room was very clean, huge bed was super comfy, mini fridge stocked although we didn’t have anything but nice to have the option.
We didn’t eat here because we’re vegan and there weren’t many options but that wasn’t a priority because Bristol is full of vegan restaurants.
So the only negative thing is that very late at night you can hear people sorting the bins out very loudly, but it wasn’t really an issue. Also the maid we bumped into was really nice and friendly too and done a great job on the room.
Everything was amazing and would definitely stay again.

Partner

10/10

Exceptional

26 Jul 2025

Alison

Had a great night at the hotel. Room was upgraded and very spacious, spotless and comfortable bed. Breakfast staff very attentive and pleasant. Great full English breakfast

Leisure Partner

10/10

Exceptional

23 Jul 2025

Victor

Fantastic room, restaurant and staff. Brilliant location!

Business_and_leisure Family

6/10

Pleasant

22 Jul 2025

Verified traveler

Bristol stay

We have stayed in most of the harbour hotels in salcombe, st Ives, sidmouth etc and always found them to be very good. Clean, attentive service and facilities. Bristol in comparison does not compare and feels like any other city centre hotel. There were stains on a lot of the carpets. The place la led the clean vibrant atmosphere of the harbour hotels. We were told there was a charge to use the pool which we never have before and it was tiny so didn’t bother. The complimentary gin again was there but there was no tonic so you had to pay to have the tonic again that’s never happened before.
Having stayed at salcombe beach harbour hotel before this where the guy collected our bags from the car park and to our room. Here we struggled ourselves upto the room. There was just no attention by staff to detail or going the extra mile. All products were nearly empty in the rooms and not replenished. No topping up of tea coffee biscuits etc on day 2. It feels very much like guests are left to sort it out themselves. Maybe relying on wedding bookings instead of guest services. Not to the high standard we come to expect from the harbour hotels and would not return.

Partner

10/10

Exceptional

20 Jul 2025

Tahira

Great place for an overnight stay!
Clean, very friendly staff and a comfortable stay!

6/10

Pleasant

16 Jul 2025

Tiffani

Overpriced and everything is extra!

We arrived and were told that breakfast was not included, even though I booked a room with breakfast. The spa which was a big sell of this property was also an additional charge. The staff was rude as we watched the person before us check in and was offered also sorts of perks… we were soaked from the rain and after the front desk helped the person she asked if she could grab her jacket as she was cold so made us wait even longer. (Mind we were dripping wet) also had I known the spa and breakfast were not included before the booking I would have stayed somewhere else. As I booked a non-refundable room I couldn’t cancel when they notified about the spa charge 24 hours before arrival.

Partner

6/10

Pleasant

04 Jul 2025

Elizabeth

Great location, extra charge for spa, poor gym

Disappointing that there was an additional charge for the spa facilities, for only an hour slot. Shower wasn’t working by the sauna/steam room, which meant you had to keep walking back out of the spa and through the reception area to take a shower (made me doubt the cleanliness of the spa). Gym was very small/basic with limited equipment and lots of things broken. Staff were a little defensive. I don’t drink so didn’t make use of the complementary gin in the room, but coffee pods in the room were nice. Overall not great value for money, but the location was good, and room was comfortable and clean

Friends_and_family Friends

8/10

Excellent

04 Jul 2025

Toby

nice property, a bit of a maze to get to rooms but staff all friendly & nice

10/10

Exceptional

18 Jun 2025

Verified traveler

Very spacious and elegant, very comfortable bed. Great location.

Partner

2/10

Poor

13 Jun 2025

Richard

The hotel was very tired the rooms were not clean and in general i wouldn’t recommend

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

Verified traveler

Nice hotel, great location.

Great location. The hotel is nice but we found our deluxe room was too hot (air con only went down to 18 degrees but didn’t seem to cool the room at all) we couldn’t keep the window open without propping it up with a toilet roll. The bed was very comfortable and the Bramley toiletries were lovely but it would have been a nice touch to have a bedside clock in the room. The elevator and dining room floor could do with a really good clean. The bar closed early and staff were more concerned about setting up for breakfast which was a shame when we returned to the hotel for drinks after seeing an evening show. Not really worth £265 per night in our opinion. Minor point but if you have coffee pods in the room it would be helpful to have a menu as to the type of coffees to chose from.

Partner

8/10

Excellent

11 Jun 2025

alan

Shower cubicle was a bit tired, the sealent was black needs replacing, otherwise score would have been excellent

Leisure Partner

10/10

Exceptional

29 May 2025

Lewis

Great hotel very central

2/10

Poor

26 May 2025

Matt

Didn't even end up staying here. The way the staff on reception spoke to and treated us, we decided it wasn't for us.
We stayed in the Bristol Hotel instead, which was a massive blessing in disguise because it was absolutely brilliant.

Would highly recommend trying the Bristol before you book here.

Leisure Partner

10/10

Exceptional

16 May 2025

Phillip

Excellent standard, large clean room. Superb location for food and shopping

Leisure Partner

6/10

Pleasant

16 May 2025

Mark

The wonderful and the woeful by St Nicholas Market

The location and friendliness of the staff were outstanding, the dining room and Speak Easy bar nicely decorated. Alex and the front desk made us feel like family with a friendly smile, helpful attitude and Great local food recommendations! She’s a treasure and I’m sure the other staff take cues from her!

However the physical condition of the room , especially at the price point was a large disconnect. Safe not functional upon arrival (fixed quickly), peeling pop t on ceiling walls and window trim, surely someone should have noticed. l

Partner

10/10

Exceptional

01 May 2025

Helen

Great stay

I had a lovely stay at the Harbour hotel. I arrived later than hoped after a long, stressful train journey. The two ladies on reception greeted me warmly and one took me through to the lift and gave me a little history of the building. Sadly, I didn’t have time to experience the spa facilities but if I’d have been there for longer, I definitely would. The restaurant looked really nice. My room was gorgeous. The bed was huge and very comfortable. There was a complimentary gin waiting for me, which was welcome. The bathroom was clean and modern with very nice toiletries provided. The hotel was close to lots of bars and restaurants and wasn’t far to walk to the docks. I really enjoyed my stay and would like to go back to spend a couple of nights there when I’m not working! It was reasonably priced too. Many thanks.

Business

10/10

Exceptional

15 Apr 2025

Gareth

Wow! Our new ‘Bristol’ Hotel!

This was our first stay at this hotel, although we have stayed in many hotels in Bristol over the years, this one was recommended by a friend. So, we gave it a go, and so glad we did! At the price point, it is certainly the best we have stayed in anywhere in the city! The booking was easy and all requests were accommodated flawlessly. Check in was an absolute doddle, and the staff were genuinely kind, funny and welcoming. The location was smack bang in the middle of town, within an easy walk of the Bristol Hippodrome and the Colston Hall (now renamed), so great for gigs and shows! The room was fabulous, quirky but luxurious, and the bed was seriously one of the most comfortable I have ever slept on. I really cannot praise this place highly enough! In fact, we’re going back in a few weeks!

Partner

10/10

Exceptional

14 Apr 2025

Nick

Fabulous hotel

Leisure Partner

6/10

Pleasant

13 Apr 2025

philip

Staff really helpful, helped where they could. Doesnt make clear when booking the pool is extra and the room we were in had windows that were darkened, unable to open and were less than a foot from a brick wall. Gave impression you were in a cellar. For such an expensive and opulent hotel this was a dissapointment. This wasnt mentioned on booking. Staff did look for alternatives for us but none available. Staff were lovely.

Leisure Partner

8/10

Excellent

04 Apr 2025

Brian

City centre chic

2 lovely old bank buildings converted into a boutique hotel with spa and enormous and very grand function suite. Great location and lovely reception staff.

Business

6/10

Pleasant

04 Apr 2025

Leon

The lovation is great

10/10

Exceptional

28 Mar 2025

Aimee

Loved my stay here. Couldn’t fault a thing. Well worth booking the spa!

Business

10/10

Exceptional

23 Mar 2025

Anthony

Fab hotel, lovely rooms, great location (for Bristol City Centre!) only drawback is it’s quite a walk from car park if you have luggage, but it is a city centre hotel I guess!

Business Self

8/10

Excellent

22 Mar 2025

Helen

Nice boutique hotel. Would have liked feather pillows as an option as synthetic too 'puffy'. Attempted to complete hotel survey but not working.

Business_and_leisure Family

10/10

Exceptional

20 Mar 2025

Neil

Great stay

Beautiful bedroom with a huge, super comfortable bed. Staff were very welcoming and friendly. A great location.

Self

8/10

Excellent

17 Mar 2025

Verified traveler

Great hotel in historic building

Lovely hotel in a beautiful historic building. Great central location. We felt we had 'splashed out' for a suite so I was expecting the room to be a bit bigger or have a separate sitting area. It was a lovely room, but maybe not worth the step up in price. The spa is really good, had everything I would look for
The general finish is all to a really high standard. I was a bit surprised though to find the carpet on the 1st floor where we stayed is fairly dirty. Wouldn't normally care, but since it's a proper high end hotel, it should probably be addressed

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

Joanne

All round lovely

Quirky building being an old bank with the spa down in the basement vaults. Good service, lovely decor, great nights sleep. Fabulously tasty breakfast. Brilliant location right in the old quarter of St Nicholas market. Would definitely stay again.

Partner

8/10

Excellent

10 Mar 2025

Kathryn

Lovely stay.

Receiving numerous emails in advance of booking regarding extra costs around parking, spa, breakfast and deposit was disconcerting. However the hotel was beautifully decorated and comfortable. The only issue I had with the room 252 was noisy extractor and the shower screen being broken, so the floor got wet and I had to use the spa slippers. In all a lovely stay and would book again.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2025

Eros

I loved the room, the bed was very comfy and the best part was relaxing in the underground SPA/Pool

Business Self

8/10

Excellent

19 Jan 2025

Verified traveler

Overall very good

Staff were very friendly, it was really welcoming. Room was clean and had everything we needed. Bed was comfy but the only downside was the pillows were very uncomfortable, they were very lumpy and hard (even the soft ones, what filling there was had formed lumps).

Partner

10/10

Exceptional

16 Jan 2025

Tabatha

Perfect stay

The hotel staff went above and beyond to help us with every aspect of our stay. The room was beautiful, the spa and restaurant were excellent and the all round friendly and helpful service left us wanting to stay longer! We will be back.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2025

Yusoof Usman

Staff were extremely friendly and helpful. On Friday night they allowed us in to the hotel bar even though there was no one else there. The building is very unique and can feel a bit like a maze but it adds to the charm of the hotel.

Leisure Partner

8/10

Excellent

18 Dec 2024

shuaib

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2024

Helen

Perfect stay

This hotel was perfect and a treat whilst staying alone after visiting my daughter. Felt like a little bit of luxury in the middle of a busy city.

Self

8/10

Excellent

08 Dec 2024

Samuel

Brilliant hotel with

This was our third stay at Bristol Harbour Hotel. It’s a wonderful hotel overall but this stay was just not exceptional like the other experiences we have had there.

The room was great, a deluxe room with incredible bed and great facilities. There was no view as we were on a different side of the hotel as previous but that was OK.

Room service cooked breakfast was hot and brilliantly cooked but missed items such as toast that we ordered and there was no butter or jam for the croissants, condiments or Ketchup.

When we arrived the state of our floor was not good enough with the days laundry strewn across the floor, including in front of the lift. As we had 4 rooms booked at huge expense with guests we invited this was a real shame as we weren’t checking in early.

Overall a reasonable stay, we would come back but on this occasion it was just not as amazing as before.

Partner

8/10

Excellent

06 Dec 2024

stefan

Charges for spa

The hotel room was nice, but I don't agree with charging guests to use the spa facilities when it is the main attraction of booking this hotel.

Friends_and_family Friends

6/10

Pleasant

05 Dec 2024

Nicky

Bristol visit

Extremely noisy due to being in city centre. We were in close vicinity of the local bars so at 4am all the beer barrels were being delivered and empties being taken away. Went on all morning.

No mattress protectors on beds which i was quite shocked at and matress very stained.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Sian

Reception we’re absolutely helpful and very friendly. We were given an upgrade, card and chocolates as. Celebration our Anniversary. Very kind.

Partner

2/10

Poor

24 Nov 2024

Shaan

Booked the hotel for a nice weekend away. The images online completely missold the place. They suggested there was a spa, but what they had was a tiny converted basement with extremely low vaulted ceilings, freezing pool, broken steam room and broken sauna. While the images were taken probably years ago, the current state of the spa is such that they have battery one powered lamp in both sauna and steam room — something you use for fixing your car. The place is so crammed. The conditions of the place were also awful with fake tiling caved around the tiny hot tub, and the water in the showers completely unmanageable —- the cold shower came out boiling hot.

To add to that, the rooms were also incredibly uncomfortable —- cold, water wasn’t working in the morning (cold water coming out of the shower) and overall stench of mould.

The place looks nothing like the images and it feels like an absolute scheme to rob people of their money.

Leisure Friends

10/10

Exceptional

23 Nov 2024

Sophie

Mother daughter weekend

Lovely clean and comfortable accommodation, staff were so lovely, very welcoming, chatty, great with children, Howard was just a delight along with Jean, made us feel so very welcome!

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Anthony

Really nice hotel in the better part of Bristol City Centre, lots of dining options and great rooms!

Business Self

2/10

Poor

08 Nov 2024

Jon

The hotel has severe issues in rooms in the property due to damp and mould spores. The smell was so bad in our room 252 I had to get dressed and go down to reception at 5am as we were unable to sleep. I was informed that nothing could be done. I called a manager about 8am who came up to the room and witnessed the terrible smell. She apologised and explained the hotel is built in and old bank that has rot issues. They have tried to cover the smell with plug in air fresheners but is way beyond that. They did give us a free breakfast and a £50 back in way of apology. I have stayed in the hotel before in rooms at the other end of the hotel which was fine. Serious work and health inspection is required urgently.

6/10

Pleasant

06 Nov 2024

Harriet

BEWARE - unless you book with the hotel you’ll have to pay £10 per person to use the Spa. Had we known this we probably would have booked another hotel.

Partner

10/10

Exceptional

30 Oct 2024

SHABANA

Amazing stay

Leisure Family

10/10

Exceptional

12 Oct 2024

Michael

Beautiful building, had a dinner dance in the main ballroom, Wow what a room.
Only downside was no carpark but there are carparks close that you get discount in plus bus service very good.

Business_and_leisure Partner

10/10

Exceptional

08 Oct 2024

Mike

Historic building right in the heart of an historic part of town. Lots to do within easy walking distance.
Staff were great, hotel room was excellent, Bristol for a weekend away was amazing.

Leisure Partner

8/10

Excellent

02 Oct 2024

danielle

The property is a little worn in places , room did smell a little damp

Business

10/10

Exceptional

01 Oct 2024

kevin

Great stay, love the place

Partner

10/10

Exceptional

28 Sep 2024

Mick

Staff were very helpful

Partner

8/10

Excellent

24 Sep 2024

Julie

Well appointed room.
Friendly reception team.
Very comfortable bed and bedding.
Sadly I was woken by a beer barrel delivery for the pub opposite at 6am which was most unwelcome.
Did not eat breakfast or dinner or visit the bar so can’t comment on those.
The closest / recommended car park is a bit sorry for itself and feels a bit edgy. Also tiny spaces.
Beware satnav may direct you into new bus only zones !!
Hoping I don’t get a ticket for that

Business Self

4/10

Poor

22 Sep 2024

Kevin

This hotel is old and a bit tired.
Some of the communal areas were dirty and in need of decoration.
There was a problem with the drain system which caused an overpowering stench in our room. The staff did change our room for us, however offered no incentive to compensate for the inconvenience.
The smell was also evident in the restaurant by the kitchen which put us off eating in the hotel.
We chose the hotel because of the spa facility however it’s very small and limited and there is a fee for using it on top of the room rate.
The central location was quite good however this meant there was no parking at the hotel. You could use the NCP close by however even with a discount it was still expensive.
Overall I would say it’s not quite the experience one would expect for the price. I wouldn’t revisit or recommend it I’m afraid.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Cheryl

Happy all round.

8/10

Excellent

15 Sep 2024

Verified traveler

Lovely hotel in a great location. The staff were so warm and welcoming. Standards of housekeeping could have been better but overall, we were very happy with our stay.

Friends_and_family Friends

6/10

Pleasant

20 Aug 2024

Diane

Great part of Bristol to stay. Historical architecture of buildings and surrounding area was beautiful. Loads of bars and restaurants on the doorstep.

Unfortunately on entering the hotel we were not greeted with an enthusiastic, friendly member of reception staff. They checked our bag in and we were told to come back after 3pm. No niceties, hello's, welcome or any type of response that promoted good manners.

We returned at 3pm and checked ourselves in with a different member of staff who informed us that our bag had been taken to our room. This we thought was a nice touch, and she then took us to our room.
A small but comfortable room with just a shower (no bath) which to be fair we hadn't specified but was looking forward to a nice soak after a long tromp around the town. Thank goodness for air conditioning as the window didn't open. Very comfy bed and I slept like a log. Another nice touch was the complimentary water, tea and coffee facilities AND a decanter with a drop of gin. All very good for gin drinkers but we are not so feel we missed out a little on that one.

The meal we had in the restaurant was top quality and the best part of our stay. The crew were extremely attentive and couldn't do enough for us.

Partner

6/10

Pleasant

19 Aug 2024

Constance

Not the standard expected with this chain

We normally love this chain but this time was very disappointing: the hotel wasn’t that clean, it’s a maze and super complicated to get to our room. The room itself was like a show box with no view and blinds you can’t fully opened so it was very dark.

10/10

Exceptional

18 Aug 2024

Sarah

Lovely hotel

Really gorgeous hotel - I was upgraded to a suite which was absolutely lovely. The Harbour Kitchen was great as was the spa in the basement. Would definitely visit again.

Self

10/10

Exceptional

17 Aug 2024

Ryan

Beds are incredible

10/10

Exceptional

11 Aug 2024

Clair

Great room great location

The hotel was amazing, the staff were friendly and polite, helped us in any way they could. The room was fabulous and the location was perfect for walking to the harbour area. The restaurant/bar was amazing.

Partner

10/10

Exceptional

11 Aug 2024

Chloe

Lovely birthday stay and staff couldn’t do enough to assist. Would come again

Leisure Partner

10/10

Exceptional

05 Aug 2024

Nicola

Amazing stay lovely helpful staff

Partner

8/10

Excellent

01 Aug 2024

Verified traveler

Nice hotel

Lovely quiet, comfortable room. Good spa facilities. Lift ideal as disabled. Had a wet room which was good.
Nice breakfast.
No parking but get discount for NCP carpark.
A nice break.

Friends_and_family Family