Name: Marriott Hotel Bristol Royal
Address: College Green, Bristol, BS1 5TA, GB

10/10

Exceptional

25 Jul 2026

Gloria

Clean room and the staff are very friendly and helpful

8/10

Excellent

20 Jul 2026

Mandie

Breakfast wasn’t great but there were many options

Partner

10/10

Exceptional

16 Jul 2026

Farah

Amenities used were clean and breakfast we had a vast choice. Parking is in the vicinity and patrons get a discount.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

marc

Great staff. Excellent hotel

Family

10/10

Exceptional

13 Jul 2026

Sara

Perfect location, easy to get to via car with ample parking. Hotel was VERY nice with really polite and helpful staff, I’d highly recommend and stay again!

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Monica

The front desk staff were more than welcoming and helpful, made our stay great

Family

10/10

Exceptional

12 Jul 2026

Julia

Hotel was in a great location near the water front, room good size and clean. Staff eficient but not friendly

Partner

10/10

Exceptional

12 Jul 2026

Simon

Lovely hotel. Central to everything. Nice big room. A perfect stay

Partner

10/10

Exceptional

11 Jul 2026

Joanne

Wonderful stay, staff were very kind and friendly, room temperature was perfect, bed was comfortable and breakfast was fantastic

Partner

10/10

Exceptional

10 Jul 2026

Ibtesam

I enjoyed my stay … reception staff were amazing

8/10

Excellent

09 Jul 2026

Shaun

We couldn’t get in our room early despite requesting it in advance for our daughter’s graduation ceremony. Fair dues though, reception were able to help and get us in early enough. We were grateful for their help given we were one of many requesting the same in Bristol University’s graduation week. Many thanks for your help.

Family

8/10

Excellent

08 Jul 2026

Kwong

Overall it is very good. Unable to get 5 star because of follows:
1, As a hotel of Marriott Group, there is no direct line to call Front Office/Reception in the room;
2, the shower tap is unable to adjust the speed of water flow.

All in all, our stay was fantastic and feeling comfortable.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Robert

Hotel was fantastic. However breakfast was very mediocre at best and not worth the money - poorly cooked and not topped up. Seen more colour on a white wall than the sausages had. Also bar staff in the evening need to cheer up. Seemed like they was doing us a big favour by serving us…

Partner

8/10

Excellent

04 Jul 2026

Samantha

Calm oasis from bustle of Bristol city centre. Welcoming front desk staff, attractive building and lobby area.

Rooms are spacious and clean (Deluxe twin). All areas well maintained.

Plenty of parking under hotel, definite plus for Bristol city centre hotel.

4* review (not 5*) due to only one lift working in one of the buildings, and multiple times had to wait several 'turns' as full with housekeeping staff and their laundry bins or equipment, guests were left waiting, not an issue if no bags bags and able to use stairs, but frustrating if that is the case.

We were woken on one night by fire alarm and evacuation at 4.30am. It was for genuine reason, however the two staff on duty that we saw did seem to struggle with updating and organising guests to evacuation points. Front desk staff next morning had been briefed and gave an apology and explanation.

Toilets on LG floor need more attention towards end of day as they were not the cleanest.

Family

8/10

Excellent

03 Jul 2026

Barbara

A good welcome stay. Just what was needed to relax in the evening and be refreshed in the morning!

4/10

Poor

30 Jun 2026

Dario

We have stayed at this hotel four times now, and unfortunately, each visit seems to be worse than the last. What was once a hotel we enjoyed returning to has become incredibly disappointing.

The biggest issue is the value for money. The hotel is significantly overpriced for the standard of the rooms and facilities. The entire property feels very tired and is in desperate need of a full refurbishment.

The mattress was absolutely terrible and left both my partner and me with bad backs after our stay. On top of that, there is no air conditioning in the rooms, which made sleeping almost impossible during the recent hot weather.

The facilities are equally disappointing. The gym has a noticeable damp smell, making it unpleasant to use, and the executive lounge offers a very poor selection of food and drinks that falls well below what you would expect for the premium price.

On a previous visit, we even discovered silverfish in our room. When we reported it to staff, the response was simply, “Thanks for letting us know.” There was no apology, no sense of urgency, and no offer of compensation, which was extremely disappointing.

Sadly, this hotel no longer lives up to the price it charges or the standards it should be delivering. Unless significant investment is made in upgrading the rooms, improving the facilities, and enhancing customer service, we won’t be returning.

Partner

2/10

Poor

26 Jun 2026

Francis

Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down in such an appalling way.

Self

10/10

Exceptional

24 Jun 2026

Lilia

Excellente localisation

8/10

Excellent

24 Jun 2026

RAVINDRA

Had issues with power outage and back up was not available for couple of hours multiple times during the stay, everything else was ok.

Business

6/10

Pleasant

23 Jun 2026

Brittany

It’s just not that nice. Our room which was a two bedroom apartment was very run down.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Susan

We had a small suite which was amazing, really comfortable and clean, just a small niggle here the Air Con was not working properly so it was very hot at night. Also in the part of the building where we were only one of the two lifts was working which meant waiting around a long time. We had breakfast in the downstairs dining room, which was adequate. The two staff down there struggled to keep up and they ran out of orange juice glasses, scrambled egg and a couple of other items. I think particularly on Sunday they should have an extra person it was certainly busy enough.

The food here was not the best but adequate for a good walk around Bristol. The hotel was very clean and I would definitely stay there again.

Friends

8/10

Excellent

22 Jun 2026

Chit Ming

the air conditioning does not work properly. the temperature stay at 27 degree celsius

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Sarah

From the moment we arrived, we were met by friendly and incredibly helpful staff. Check in was straightforward and seamless and the member of of staff was friendly. Lots of little extra touches in the room, due to it being a birthday celebration. A lovely, spacious and clean room. Will definitely stay here again as the location was perfect for wandering into the centre of Bristol and close to bars and restaurants.

Partner

8/10

Excellent

18 Jun 2026

Arnold

The hotel was clean, check in easy, location was good (walkable). The biggest downside for the rating, air conditioning not worker for the 2 nights (room very stuffy), a small plan was provided.

Family

6/10

Pleasant

15 Jun 2026

Carol

No shower cap
No coffee 2nd day
Parking expensive on top of room rate

Family

4/10

Poor

15 Jun 2026

Marilou

Bien que nous avions bien vérifié que l'annonce mentionnait l'air climatisé dans les chambres, c'était brisé au moment de notre séjour, alors nos chambres étaient chaudes. Le personnel était plutôt sec et pas très aidant malheureusement.

Business

6/10

Pleasant

13 Jun 2026

m

The air conditioning was not working and very noisy so the room was very hot at night and we were unable to open the window

Partner

8/10

Excellent

12 Jun 2026

Richard

The hotel is lovely but the air conditioning didn't work while we were there, so it made the room very warm.

Partner

10/10

Exceptional

12 Jun 2026

Richard

Exactly what I needed.

Self

10/10

Exceptional

09 Jun 2026

Celia

We had such a wonderful stay at this hotel! Perfect location, in the centre of Bristol. Lovely staff, fab room, and the best Espresso Martini you can find in town. We loved sitting in the hotel bar with a drink before heading to bed. Thanks for a lovely stay.

Partner

4/10

Poor

07 Jun 2026

dean

When we arrived we were to early for checking in, so we dropped our bags off with the helpful staff and went out. We got back early evening and went to the restaurant for a meal, which was very good.
By the time we got to our room at around 10.00pm I turned on the air conditioning as the room was very hot, but it didn't work, so I opened the window to find it only opened approximately 50mm and the noise from the bar/fast food across the road ment it was a long hot sleepless night.

Partner

4/10

Poor

02 Jun 2026

Dan

Upon arriving at the hotel and checking in at approximately 3:00pm, I was advised that my room was not yet ready. Whilst delays can happen, this was only the start of a very disappointing experience.

I was also informed that the air conditioning was not working throughout the hotel. My room (1201) was extremely hot, and the window could not be opened, making the room very uncomfortable. I requested a fan on two separate occasions, however no fan was ever delivered.

In addition, the shower in my room was not functioning correctly. The water was only running cold, and the shower head was spraying water over the shower screen and onto the bathroom floor, leaving the floor extremely wet and slippery, creating both an inconvenience and a potential safety concern.

Furthermore, the electric vehicle charging provision was wholly inadequate. There were only two charging points available despite there being eight designated spaces, which added further frustration during my stay.

Overall, this experience fell well below the standards I would expect from a luxury hotel. The combination of the lack of air conditioning, failure to provide the requested fan, defective shower facilities, and inadequate charging provision significantly impacted my stay and left me extremely disappointed.

Business

8/10

Excellent

01 Jun 2026

Dmitry

The location is ideal – right in the city centre. Excellent breakfast. The hotel has its own large paid parking for £17 per day. The rooms are a bit dated. Outside, it was extremely hot during our trip. The room's built-in air conditioning, despite being set to the lowest possible setting (+18°C), was blowing hot air. The windows wouldn't open, making it impossible to sleep.

Family

10/10

Exceptional

31 May 2026

Sharon

Both my partner and myself are registered disabled and the disabled parking facilities are well up to standard. We were met at reception by James who was extremely helpful. Can’t praise him enough.

Partner

10/10

Exceptional

31 May 2026

Muhammad

Amazing hotel good location

Friends_and_family Friends

4/10

Poor

31 May 2026

Alan

Air conditioning was not working the whole time I was there and the windows are almost all screwed/sealed shut. The room was unusable for most of the time. Also, could not park on arrival as the car park was closed.

Self

10/10

Exceptional

31 May 2026

Julie

The room was clean and spacious. Parking was ok.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Richard

Very clean hotel, friendly staff and handy having a miller and Carter on site

Friends_and_family Family

2/10

Poor

28 May 2026

vahid

We got there in the afternoon of May 27 with 90deg F. The room was hot. AC was not working. At the reception, staff said they are working on it to fix it. It never got fixed. They were out of portable fans as every room had the same issue.
There is no wifi in our room. I think some other rooms closer to the center of the hotel had wifi.
On top of all these, loud emergency alarm went off for 5 seconds at 6:30 AM for no reason in the entire hotel. Enough to wakes us up and scare us.
I won't recommend this.

Friends_and_family Family

2/10

Poor

28 May 2026

Simon

This hotel claims to be 4 star. At best it is 2 star. Old rooms with poor facilities. Dreadfully slow service and poor food. And on this occasion, air conditioning that did not work - a minor detail that they did not tell me about when checking in. I am not sure you star ranks these hotels, but they need to have some training. Shocking.

Self

10/10

Exceptional

26 May 2026

Simon

Great hotel in the middle of Bristol near all the amenities , restaurants bars attractions . On site parking

2/10

Poor

25 May 2026

Keith

The room I booked, Jr Suite, was not available so we were given a sub-standard room. The room had a tiny 2ft X 3ft window ar ceiling height. The AC was broken and the room remained at 26⁰C 82⁰F all night. Unbearable! No compensation was actually given, inspite of a promise to do so, for the change in room type. Minimal compensation was offered (Marriott points) for the lack of AC! While the location is great, I can't recommend this hotel based upon this performance!

Partner

8/10

Excellent

24 May 2026

Steven

Was going to a concert at the Bristol Beacon so the location was perfect. Can’t really say much about the facilities or staff, but the bed was comfortable and the shower was good.

Partner

4/10

Poor

24 May 2026

Mark

Faulty window in our room (1364) meant it couldn’t be closed. Consequently the very loud club goers shouting at each other in the courtyard below our window might as well have been in the room with us. We had a terrible nights sleep. Not impressed.

Partner

10/10

Exceptional

22 May 2026

Marcus

Excellent location, very convenient to have plenty of parking on site, extremely clean and well maintained room and excellent breakfast with great choices available

Business

8/10

Excellent

21 May 2026

Mayumi

The water in the sink won't drain so I removed the plug and I found that It was stuffed with tissue paper with something dirty

Friends_and_family Family

10/10

Exceptional

20 May 2026

Tina

We had a large room with Kingsize bed, large bathroom and all the amenities we needed.
Room and bathroom were clean, bed was very comfortable and we had a good resting sleep.
The breakfast Buffet was offering classic English breakfast and a huge variety of cereals and vegetarian options.
Staff was very kind and reacted to all our questions with kindness and expertise.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Dr Bolarinwa

The best hotel in Bristol. The most prompt attentive staff

8/10

Excellent

17 May 2026

Julie

Lovely hotel, elegant clean room. There was an excellent choice at breakfast in a spacious room. A huge bonus was Emmylou Harris and her band having breakfast together.
The check in , check out, breakfast staff were really helpful even though the hotel was really busy.
On the negative side, the room was a really long way from the lift and an event was going on with lots of loud music kept us awake until after midnight . Perhaps if you put the people attending the event on the 2nd floor so they aren’t in the noisy room would be helpful.
Otherwise a treat to stay at the Marriott as I’ve only been there for conferences before.

Partner

6/10

Pleasant

16 May 2026

michael

Lousy air conditioning

10/10

Exceptional

15 May 2026

Lynzi

Polite staff

Self

10/10

Exceptional

13 May 2026

Johannah

Nice room and very quiet. Layout do gym a bit odd but overall a nice hotel.

10/10

Exceptional

10 May 2026

Michael

😁🛫

Partner

10/10

Exceptional

08 May 2026

justin

Lovely, clean, perfect.

Business

6/10

Pleasant

07 May 2026

Jonathan

Request on Expedia form for early arrival was not communicated.
Bathroom was not clean, loo unflushed.

Wi fi was not given on arrival

Phone contact to reception was not clear on the room phone
When we dialled zero no one answered despite several attempts

But
A comfortable bed and sheets and handy phone charging
Reception helpful

Family

6/10

Pleasant

06 May 2026

Alan

Not the best start when the fire alarm went off just after we'd arrived. Towels weren't changed until 4 pm. Long wait in restaurant. No sandwiches available on room service.

Partner

10/10

Exceptional

05 May 2026

Jonathan

We travelled for a family long weekend. The staff were helpful, the hotel well located and it made a great base to explore the city

Friends_and_family Family

8/10

Excellent

04 May 2026

Rabietu

Brilliant historic hotel in the central of Bristol. Very friendly and efficient staff. Had a lovely one night stay.

Family

10/10

Exceptional

02 May 2026

Paula

Beautiful hotel, located in a very convenient area.

8/10

Excellent

01 May 2026

Maria

Clean room, spacious, good bed and linens, walk in shower.
On site parking a plus though spaces tight owing to pillars and preponderance of large cars.
Breakfast very basic and not particularly appetising. Too few staff and minimal effort to welcome and explain available choices. Check out day rushed owing to a planned power outage.

Partner

10/10

Exceptional

28 Apr 2026

Christina

Staff at reception were very polite and helpful. The room was spacious and the hotel location was good.

Friends

4/10

Poor

28 Apr 2026

Lars

The hotel overall looks very nice and overall is clean. However, the room and bathroom had a terrible smell of mold. If they fix this problem, it will be a nice hotel.

Self

10/10

Exceptional

28 Apr 2026

Neil

Great location and accomodations and good pricing on the rooms

Partner

8/10

Excellent

27 Apr 2026

Douglas

Great location for what we needed. Clean, comfortable and spacious room. On site parking a huge help although parking spots very tight.

Family

8/10

Excellent

26 Apr 2026

Peri

Good hotel with friendly staff and parking, spaces aren't great for big cars.

Partner

8/10

Excellent

24 Apr 2026

Nicola

Perfect location. Staff friendly and helpful.

10/10

Exceptional

24 Apr 2026

Matthew

Georgiana on reception - was amazingly kind helpful and considerate. She ensured parking - you have to pay £17 extra for a nights stay - was easy. Kaha on reception a bit later - apologies if I spelt your name wrong - was so helpful with a few issues that I had and went that extra mile. It's great to go to a hotel where the staff are so friendly and generous of their time. Well done Marriott.

Partner

10/10

Exceptional

20 Apr 2026

C

Lovely dog friendly, family room

10/10

Exceptional

20 Apr 2026

Gavin

Room was clean and well stocked. Breakfast was excellent and very welcome. The staff that I interacted with were all polite and friendly.

Business

8/10

Excellent

19 Apr 2026

annie

Lovely hotel Breakfast was ok. No hot porridge. Very watery orange juice.

Partner

8/10

Excellent

19 Apr 2026

Albert

Parking was very expensive. Every thing was expensive in the UK.

Self

10/10

Exceptional

18 Apr 2026

Alistair

Parking was

10/10

Exceptional

14 Apr 2026

Phoebe

NA

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Lisa

I think I got unlucky with the room is all. Air con didn’t work, no shampoo, not very clean, big stain on a wall, hairdryer sounded dangerous and was in dire need of replacing and the phone wasn’t answered when I tried o report and get help. Hotel was fully booked due to The Greatest Showman press night that I was attending and working at so I guess everyone was busy.

Self

10/10

Exceptional

12 Apr 2026

Lee

Every thing was great

10/10

Exceptional

12 Apr 2026

Eva

Excellent room and very well presented hotel

Partner

8/10

Excellent

10 Apr 2026

Kelsey

Hotel is accommodating for a short stay, though definitely older and has the “motel smell.” Staff were friendly and helpful.

Partner

10/10

Exceptional

10 Apr 2026

Teodora

Perfect family stay. Attentive, accommodating. No negative angle.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Emma

Fantastic hotel, my room was extremely clean and the staff were very friendly. Also a lovely dinner in your Miller & Carter restaurant. Perfect location and the underground carpark is great and a good price £17 for 24hrs. I am looking forward to staying again.

Self

10/10

Exceptional

07 Apr 2026

Berny

Nice deluxe room, good breakfast options, parking was safe, great location of the hotel and liked the staff's efforts to make Easter weekend feel special.

Partner

8/10

Excellent

07 Apr 2026

steve

We encountered only 2 negatives while staying at the hotel. Firstly, we had to wait quite a while when checking in/out and for enquiries. Generally there were only two receptionists who were quite busy. Secondly, our room (1475) was extremely hot during the night and when we tried to set the air-con (no instructions) it was very noisy.

Partner

10/10

Exceptional

06 Apr 2026

Veronica

Walkable to all the nearby sites and restaurants, cool bar/restaurant on site, clean and comfortable

8/10

Excellent

06 Apr 2026

PHILIP

Despite some misdemeanours, which later were rectified i would not hesitate to book this hotel again. We were with our dog and on the LG Level. The room was spacious and quiet, and having a dog who eats cooked meat, having the mini fridge was a bonus. The toiletries smelt beautiful and the power shower was very good. The underground car park was secure with the added bonus of driving out until midnight after you have booked out. We didn't have breakfast as were advised because of the dog it would have to be room service, which we didn't fancy.

Pet

10/10

Exceptional

06 Apr 2026

Emma

Staff were friendly and rooms were lovely and clean with comfortable beds

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Luis

Yes

Partner

10/10

Exceptional

04 Apr 2026

Leah

The team here could not be more welcoming. The beds are super comfortable, the location is perfect for anythiny you want to see or do in Bristol.

Partner

10/10

Exceptional

04 Apr 2026

Rachele

Everything was absolutely perfect

10/10

Exceptional

28 Mar 2026

Arthur

After staying at a very small and old hotel in London, staying here was like a five star resort and we loved it. Definitely recommend!

8/10

Excellent

28 Mar 2026

Ian

Breakfast very good,staff friendly excellent,parking very good and safe.bad points ,shower for more than 2 minutes and water overflow into bathroom drains not working,seal on bottom of shower screen hanging off ,carpet into the bathroom frayed leaving carpet gripper exposed to catch your feet on,heating air didn’t work or we couldn’t operate as no instructions given ,no other information in the room about Wi-Fi .no welcome pack with information etc.room was cold .no hooks in bathroom to hand clothes or towels etc lots of small details easily rectified.big one being standing on carpet gripper in the doorway not good.would we stay again yes but next time we would ask for a different room

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Nicola

An amazing gluten free breakfast. Lovely lady stayed with us to go through options and we were not just handed an allergy file.

Family

10/10

Exceptional

23 Mar 2026

Marc

Handy parking underneath the hotel. Friendly greeting on arrival. All areas of the hotel were clean and welcoming. The deluxe room was spacious and comfortable. Used the bar which was very smart. From what I saw and experienced, this is a very nice hotel which we would definitely choose again.

Partner

10/10

Exceptional

23 Mar 2026

Deborah

Great location, beautiful hotel

Family

10/10

Exceptional

19 Mar 2026

Dr Bolarinwa

The staff were very attentive and responsive. Some common areas like the dining area carpet need attention but overall lovely stay.