Name: Bristol Grand Hotel By Sunday
Address: Broad Street, Bristol, BS1 2EL, GB

8/10

Excellent

28 Jul 2026

Neil

The car park is tight and my defender would not fit... this was not apparent until i had passed through the barrier...hotel reception guy was very helpful though.

One elevator was not functioning meaning the other was very slow and often full. The hotel is used by foreign coach trippers.

The buffet breakfast service was terrible really, few clean tables, find your own seat and cuttlery. Tables did not seem to be cleaned between uses. The coffee machines were not working properly either, with queues for a cuppa. Fruit juices were not refilled. The jam dispenser is not easy to use and is very messy... why not just have the little packs or jars? The same goes for the yoghurt selection.

4/10

Poor

28 Jul 2026

Adam

First of all when arriving late, the manager insisted I hadn’t paid. I should’ve waited for my hotels app to load but he insisted. payment went through. But they couldn’t refund me because the system had an old card. - which proved payment had gone through months ago.
I was told in the morning I would have to rectify this by emailing another manager myself.
Besides that the shower leaked all over the floor, no matter how I tried to position the curtain, the bed seem to be made of just bedsprings and the carpet was dirty.
All in all a very disappointing stay

4/10

Poor

26 Jul 2026

Paul

Toilet seat was loose and the bed sheets had holes in them and the room was very dark

4/10

Poor

25 Jul 2026

Josh

Anything but grand. Room was tired and dated. Carpet was stained and worn down. Toilet seat kept coming off and shower curtain was ripped and dirty. Definitely wouldnt stay here again.

4/10

Poor

25 Jul 2026

Christine

Having asked for the room to be cleaned, the beds were left unmade, the teabags were not replaced, the towels were unnecessarily changed and a face flannel not belonging to the hotel was removed.

10/10

Exceptional

25 Jul 2026

Mia

Great room, clean hotel. Would recommend and stay again

10/10

Exceptional

22 Jul 2026

William

Exceptional stuff. Great rooms, comfy bed, a lovely time all round and so well located.

10/10

Exceptional

18 Jul 2026

Cindy

Great hotel in an excellent location. House keeping staff were super helpful :)
We had a family room for 3 adults, main bed was very comfortable the sofa bed wasn’t great, probably ok for kids though! Apart from that we had a really brilliant stay!

Friends

10/10

Exceptional

18 Jul 2026

Paul

Lovely hotel, walkable to the city centre. Nice bar/restaurant, good choice of food and drinks.
Spacious room, staff very helpful.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Amanda

The property has a very unique style and is in a great location. Having car parking in central Bristol is a bonus.
We were very kindly upgraded to a premium room due to my disability. We were allocated a front room but as the property is old there is no double glazing so you could hear people talking as they were walking past and the delivery lorry at 7.30 am. Also we had a room with a connecting door so we could hear the guests next doors every word. As it's an old building I would imagine that the walls are quite thick and may not be a problem in other rooms.
Also the quirky wardrobe doors are made from metal and make a lot of noise when being opened and closed so we heard other guests doors banging.
The bed was a comfy king-size.
We didn't take the breakfast or use the bar so cannot comment on those.
The toilet paper was very thin so you had to use so much of it. A better quality would save them money.
I was glad that I had taken my own mirror as the dressing table had the TV above rather than a mirror.
I would stay again but not in a front room.

Partner

10/10

Exceptional

18 Jul 2026

Paul

Good points - Very friendly and helpful staff, room very clean. Hotel in an excellent location for Bristol town centre. 24 Hour car park next door and was able to leave car there during the whole stay
Poor points - One of the two small lifts out-of-action during our stay so during busy times, at breakfast & when a large party was checking in, there would be a long wait to use the lifts. Important for someone of limited mobility.
Relatively minor - Two rooms booked but were at opposite ends of the corridor. Reception did look at moving us closer but most other rooms already booked and the only available room was only three rooms closer so we stayed in the rooms originally given.
Lock on one of the doors not latching properly and needed a good firm tug to ensure it was locked. Also Key Card for the lock on same door not operating properly. Always took three attempts to unlock door, with it giving three short beeps each unsuccessful attempt. Reported to reception who advised that the batteries in the door lock probably need changing. They marked it down to be checked by their maintenance staff but was never put right during our stay.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Ferris

hotel is nice, in a very convenient central location, but it is definitely not perfect. The beds are quite uncomfortable as you can feel the springs + pockets of the mattress. The walls are quite chipped, and some of the lights don't work. The Bathroom was not particularly clean with paper stuffed into the sink hole for some reason. Worst of all though, is that the fire alarm went off at 5/6am disturbing my whole family, with no one being able to get back to sleep. I would recommend this hotel for convenience, but i would not suggest a long stay here.

Family

6/10

Pleasant

14 Jul 2026

Vicky

Location was excellent! So close to city centre, restaurants, Bristol Beacon etc
The lady on reception struggled to understand us when we asked about the car parking and if we had paid prior to arrival. Her colleague JJ sf to help her out.
Room smelt of fish when we first arrived so we went to Primark and bought a room freshener which helped (we didn't report it as only there one night, a couple in front of us at reception when we were checking out were asking to move to a different room as their current room had a bad smell to it).
The room itself was dark and dingy. However the beds were comfy and we slept well.
The window opened just over a cm and was dirty and run down.
The bathroom was mainly clean apart from where the screen joined the bath, it hadn't been cleaned in a long time.
The breakfast was not worth what we paid for it, average at best, fruit platter didn't get replenished and looked as though it had been out for a while and hot food just tasted bog standard.
Car parking is very expensive at £19 and more than we were expecting as on Expedia who we booked through, says it's £15 for 24 hours and we felt that was expensive as the spaces are very tight although having parking opposite the hotel was very useful.
One of the lifts was out of order although there was no sign to say so, they were extremely small and slow so it felt like you waited ages for it to arrive.
Overall, we felt that the room and food was very expensive for what we expected and paid for.

Family

6/10

Pleasant

13 Jul 2026

Adele

Staff were great, room a bit tired, awful outside outlook, rubbish on roof should be cleared, were coffee stains on bedroom wall, not worth the price

Friends

2/10

Poor

11 Jul 2026

Stuart

Supposed to quite a top hotel. Parking £19 which is extortionate for a night. Parking was part of hotel but was as clean as a public toilet. Shower no soap in bottle and since could swap them had to nip in and out of shower to sink dispenser. WORST think though was a charge of 5£ to store luggage. I have probably stay in 200 or 300 differnt hotels...first time EVER. SHODDY FLEECE THE CLIENT PRACTICE

Partner

8/10

Excellent

11 Jul 2026

Lucy

Just stayed one night and had no breakfast. Room was fantastic! Spacious, clean and tidy. Lovely big shower. Air con extremely well received! Check in staff was friendly and helpful. Car park next door for £19 which is reasonable and handy. Only criticism is a coldwater dispenser would have been really useful in this hot weather as stayed in hotels in area that have them.

Partner

10/10

Exceptional

08 Jul 2026

Trudi

The hotel is clean and beautiful the staff where very friendly and helpful good location would definitely stay here again

Partner

10/10

Exceptional

08 Jul 2026

Colm

Good central location

Self

10/10

Exceptional

07 Jul 2026

William

Outstanding from top to bottom, great bed, great bar and bathroom is class to boot. Can’t recommend enough!

Self

4/10

Poor

05 Jul 2026

Daniel

Old, run down, noisy, small, cold 'cooked' breakfast. U have to pay £9 per day for 'clear air zone' (not the fault of the hotel, just a foolish swindle from local council which means we'll never come back to bristol again. Staff were nice. Good location, if youre not dri ing there.

Partner

10/10

Exceptional

04 Jul 2026

Kevin

Clean and spacious room. Wonderful staff.

6/10

Pleasant

30 Jun 2026

Shaun

Room had damp issues around the window frame which is strange to see in the summer months. Queued at reception to check in, the reception team ignored us and dealt with another guest who walked straight past us. Staff that we interacted with didn’t seem very interested in talking at all.

Partner

6/10

Pleasant

27 Jun 2026

Shaun

great location and lovely breakfast. Our room was very tired and needs updating

Partner

10/10

Exceptional

27 Jun 2026

Ian

Really nice place to stay

Partner

8/10

Excellent

25 Jun 2026

Debi

Perfect location. Some public areas a little tired but it is a very busy hotel. One lift out of order which was a nuisance.

Partner

6/10

Pleasant

24 Jun 2026

Steve

It was a ok stay . Local to a few bars and restaurants. We were on the 2nd floor which was accessed by a lift . However to get to the room we had to negotiate 2 sets of steps which was annoying when you have large heavy suitcases .
No complementary water in room ??
Overpriced in my opinion, but its Bristol!!

Partner

4/10

Poor

21 Jun 2026

Suzanne

Needs a big refurbishment. Rooms very old and tired. All needs a good clean.
Very slow lift and only one
No water in the room even though they had a fridge.
Lumpy pillows.
Bed okay

10/10

Exceptional

20 Jun 2026

David

Great welcome friendly staff very clean great beds
Stayed in the junior suite vey spacious lounge as well jacuzzi bath was great

Partner

8/10

Excellent

20 Jun 2026

elaine

Great location. Staff very friendly and helpful

Partner

2/10

Poor

17 Jun 2026

Kelvin

I can’t stress enough don’t stay here. Filthy is an understatement. the twist on the English food is its curry and nothing else. Parking is advertised but any vehicle over 5 ft doesn’t fit and staff couldn’t care less. No other parking available anywhere as all local car parks the same height restrictions.NO REFUNDS. even if you haven’t checked in because you can’t park. Over priced. I payed £330 for 2 nights stayed one because it smelled so bad.mouldy bathroom, mouldy windows ,stains on carpet. What looked like bodily fluids up the walls of the room, one lift out of order and the other is filthy dirty. Reservations is closed more than it’s open and reception won’t deal with any booking issues therefore you have to put up and shut up once you have booked it online. This hotel won’t be here much longer, it can’t be if it has any sort of checks done by the local authority I travel lots for work and by far the worst Iv stayed in. If you’re unfortunate enough to end up here make sure your tetanus is up to date.

Self

4/10

Poor

16 Jun 2026

John

Room cramped for two people. Bed extremely hard and the surface convex. Television control dysfunctional. No proper shower, only a shower over the bath. No proper soap, and the plastic bottle soap was empty. A general sense of neglect.
Positive note: the car park works well.

Partner

8/10

Excellent

15 Jun 2026

Samantha

The room was very clean. Comfortable beds, good shower. The view wasn’t great (concrete wall!) but didn’t matter to us. Excellent value for money.

Fantastic location in the centre of town and so quiet, I was surprised I couldn’t hear any noise from the roads.

Staff were very friendly and helpful, though a bit slow at check in, beware longer queues at 3pm. Quick check out available.

Friends_and_family Friends

2/10

Poor

12 Jun 2026

Rob

We stayed at this hotel twice during our trip because it had been recommended by a Bristol local. When we later described our first room to them, they were horrified and apologized for suggesting it.

Our first stay started with what I can only describe as the hotel's version of a welcome drink: a full beer left behind by the previous guest. Not an empty bottle hidden somewhere—a full beer sitting in the room when we arrived.

The window sill was filthy, the view consisted of rooftop air-conditioning units and a piss bottle, and one of the hotel's two elevators was out of service. The remaining elevator was frequently occupied by housekeeping staff moving large trolleys between floors, making waits even longer.

We reported the issues to the front desk and later through Expedia. Based on the condition of the room, we asked to cancel a second stay scheduled a few days later. The hotel refused despite receiving details of the complaint and photographic evidence.

To their credit, they moved us to a larger preferred room for the second stay. It was cleaner, but still tired and worn, with stained carpets and obvious signs of deferred maintenance.

Hotels make mistakes. What disappointed us was the response. The hotel acknowledged the complaint, documented the evidence, and still offered no refund, credit, or goodwill gesture.

Bristol is a fantastic city with no shortage of places to stay. If we return, we’ll be trying one of the others.

Friends

4/10

Poor

09 Jun 2026

Gregory

Sadly this is NOT a 4-star hotel. It was perfectly clean and comfortable but without any desirable amenities or luxury. The bar had a very limited drinks menu and the wine I drank was awful.

Friends

10/10

Exceptional

09 Jun 2026

Andrew J

Friendly, comfortable, convenient location

Self

4/10

Poor

06 Jun 2026

Claire

Dirty room. Very noisy. Staff not massively helpful.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Lauren

Only stayed for one night and didn't have breakfast there but the room was lovely. It was during the hot spell so the room was nicely air conditioned on arrival. Had a bath which is a major plus for me and a hair dryer, iron/ironing board and safe amongst the usual things. Would stay again and would recommend

Self

10/10

Exceptional

01 Jun 2026

Daniel

Great place in the centre with a decent car park albeit a tight car park.
Great local facilities & the rooms are in great condition

Partner

10/10

Exceptional

30 May 2026

Atticus

Beautiful old building. Fantastic location, convenient for citycentre, covered market, canals, buses..
Genuinely friendly and helpful staff.
Excellent indian food in the bar, good value

Family

10/10

Exceptional

29 May 2026

Farah

The staff were most helpful and I liked the decor of the hotel and bedroom. Different and contemporary. The bed was comfortable and had a good night sleep.
I’d definitely go again if I ever go back to Bristol

Self

6/10

Pleasant

28 May 2026

Kevin

Room was ok except we couldn’t find a plug for the kettle anywhere near where it was kept
Bar was very noisy at night

Friends_and_family Family

2/10

Poor

27 May 2026

Simon

Terrible, doesn't make sense old building now curry house poorly maintained rooms staff smoking outside the front not welcoming arguments at reception

Partner

10/10

Exceptional

27 May 2026

Andrew

Had a lovely stay in a well appointed room with great air con! It was 32 degrees outside so well needed! Nice bathroom with walk in shower. Everything was immaculately clean. Room very quiet.

8/10

Excellent

26 May 2026

Aparna

The check-in process was smooth, and the rooms were clean, although they felt a little dated. The hotel’s paid private parking was convenient, but the spaces were extremely tight, making it difficult to get in and out of the car once parked.

Friends

8/10

Excellent

26 May 2026

Mark

The staff were all very friendly and helpful. Using the multi storey next door was pretty easy and my car felt secure. A good central Bristol location. The room had a comfortable bed and the shower was nice and powerful. Generally I had a more than adequate stay and would stay again if visiting Bristol 👍

Self

8/10

Excellent

26 May 2026

Kevin

Great location for exploding Bristol. Having the car park right next to the hotel is a huge bonus for a city centre hotel and it’s reasonably priced.

Friends_and_family Family

8/10

Excellent

26 May 2026

David

Great location, clean, quiet and easy to get around Bristol.

Self

4/10

Poor

25 May 2026

Charlotte

Friendly and very helpful staff, but everything else about the stay was poor.

Partner

10/10

Exceptional

24 May 2026

Christopher

Rooms are spacious and clean! Staff are extremely helpful and polite. This is our go to hotel in Bristol.

Family_with_children

8/10

Excellent

24 May 2026

Kevin

Easy check in and very pleasant staff and helpful

Self

10/10

Exceptional

22 May 2026

Chris

Lovely modernised city central hotel.

Friends

6/10

Pleasant

18 May 2026

Joanne

The room was okay and good value for the centre of Bristol - some TLC needed in the rooms - warn carpets, dirty window frames - just gave the feeling of being grubby. When looking our the window you are overlooked by other rooms and this showed more signs of improvements being necessary - lead flashing falling off the roof.
We had one drink in the bar and fruit flies were very evident. Not a bad stay but not perfect - just a need for for investment and some TLC!

Friends_and_family Family

4/10

Poor

16 May 2026

Tim

Good central location. Hotel smells of curry which is fine if that’s your thing, bar prices very expensive, bar staff inattentive. The hotel is geared towards Indian clientele (Indian cricket and tennis on the bar tv’s). Wifi next to useless. I couldn’t sleep because of a very loud whining noise in my room(153) and the corridor which I reported to the staff on my departure.If you’re looking for a Bristolian experience, this hotel isn’t it.

Self

10/10

Exceptional

16 May 2026

Julia

Breakfast was very crowded and some of the food in short supply. One of the coffee making machines was not working properly.

But the staff were doing their best with so many all at once.

Self

8/10

Excellent

11 May 2026

Ian C

Hotel is in an excellent location.It is surrounded by restaurants and cafes and it is within an easy 5 min walk of the hippodrome theatre. A decent size secure carpark is across a small, quiet road from the hotel. The room was large and clean. The breakfast was good- plenty of choice and easy to find a table. Staff were pleasant and helpful.

It is a large hotel but only has 2 lifts which state they hold 8 but were full with 5 in. It was a very busy weekend as the Bristol half marathon was on the
Sunday but only one of the lifts were working so there were always long waits for the lift. We were on the 3rd floor and due to the hotel’s location could hear music and people until after midnight. The noise wasn’t particularly loud but I could see some guests having an issue with it.

Partner

6/10

Pleasant

10 May 2026

Katherine

Good location. Clean hotel. Our room was quite dark. Shower dreadful

10/10

Exceptional

08 May 2026

Damian

Nice room upgraded on arrival,Great Location

Self

10/10

Exceptional

07 May 2026

Richard

.

Self

8/10

Excellent

05 May 2026

Luke

Good location, simple enough to check in and room was a nice size. Just looked tired in places and we noticed bottles or rubbish left outside people’s rooms remained there across the two days of our stay.

Partner

6/10

Pleasant

03 May 2026

Richard

Decor old and run down in places, dated and in need of refurbishment. Booked a double room and got the smallest room I can remember by UK standards. Double bed was pushed up against the wall so you could only get in from one side (it was really a single size room with a double bed squashed in!). Breakfast however was good. Overall, as a one night stay for a theatre visit to Bristol, the hotel met our requirements, with a good location, but did not meet our expectations. Car park is right next door, very convenient (£19 for 24 hours) but, as like many other reviews I’ve read, is terribly small with narrower than usual ramps - if you a larger than average car then park elsewhere.

Partner

8/10

Excellent

28 Apr 2026

David

Great location and great price. Perfect for me when I stay as it is near my office.

Self

4/10

Poor

24 Apr 2026

Rebecca

Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised.
Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean.
The issues weren’t limited to the room. Public toilets were in similarly poor condition, with wobbly taps and broken door handles, and the lift was out of order. On top of that, it was noisy at night, making it hard to get a decent sleep.
To add to the frustration, the shower curtain clung to you while showering, and the bath handle had been fixed to the wall in a way that made it unusable.
On a positive note, the air conditioning worked well and the bed was comfortable—but unfortunately, that’s about where the positives end.

Business

8/10

Excellent

19 Apr 2026

Sioned

Stayed for one night , was ideal close to shopping and bars.
The hotels bed itself was ok but the pillows were paper thin and the bed was on wheels so you could feel yourself moving whilst leaning against the headboard but apart from this we had a peasant stay

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Alex

Great big room. Fabulous for a single traveller

Self

10/10

Exceptional

15 Apr 2026

David

Handily-located with its own co-located car park, the hotel was a perfect place to stay for a midweek visit to the city.
The hotel has evidently had a modern interior makeover at some point and features interesting contemporary décor throughout. Our comfortable twin room had everything we needed for a short stay and at a decent price.
Whilst English staples are available, the in-house restaurant majors on Indian cuisine and our butter chicken was delicious.
Car parking for guests is £19 for 24 hours at time of writing and this was a very handy amenity as it allowed us to leave the car safely stashed away after checking out whilst we visited the University during the day.
Friendly staff and a welcoming atmosphere helped make this a great stay.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Dariusz

Poor cleaning standards with toothpaste marks all over the bathroom sink Bath plug not working.
Having said that, the team polite and friendly.

Self

8/10

Excellent

14 Apr 2026

Richard

Clean hotel, great location .
Lift was out of order on the date of stay which was disappointing with two kids on the third floor .

Family_with_children

10/10

Exceptional

14 Apr 2026

Itoro

Very friendly staff and amazingly clean room. Perfect location in Bristol...

Self

8/10

Excellent

13 Apr 2026

Grant

Nice Hotel in excellent central location with on site parking.
Property is a little tired and our window would not fully close.
Staff were frendly. Breakfast was good with a choice eggs cooked to order should you with.
Bar did shut a little early

6/10

Pleasant

10 Apr 2026

Donna

Very clean hotel in a lovely location, however the noise just after arrival from the function room on the same floor was off the scale, we stayed for 2 nights and on Easter Sunday we were woken at 8.40am with the same noise from the function rooms I believe a wedding was on. I emailed reception but as yet still not had an answer as to why the volume needed to be so loud the room was vibrating so that along with the £38 car park charge has left us not wanting to come back ever again.

Partner

2/10

Poor

07 Apr 2026

Ashley

Elevator was broken. Old broken down furniture. Black mold in the bathroom. All around horrible property.

Family_with_children

6/10

Pleasant

07 Apr 2026

Lynne

The hotel location was great the staff nice and the price fair. However when we stayed Easter weekend there was a celebration thing on. The sound check started just after 8am on the Sunday, it sounded like a full brass band accompanied by drums. Surely those not staying for this event could have been housed further from the noise. It was extremely loud and very disappointing. We got up dressed and left. I’ve never written a negative review before but the noise was something else it was happening right next next to our room.

Family_with_children

6/10

Pleasant

06 Apr 2026

Gulbano

The area had shops near by
The elevator in the hotel did not work nor was it repaired whilst we were there
The room was okay but had limited furniture no place to put clothes. Etc.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Lisa

Nobody available for check in and long queue.

Reception area seating very tired and could do with an update.

Partner

8/10

Excellent

04 Apr 2026

Vicki

Excellent area close to restaurants , Bristol beacon , st nicks market , clean room , nice bar

Partner

10/10

Exceptional

04 Apr 2026

Katie

The hotel was clean, in a fab location, car park was easy to find and you get a discount via the hotel.
Only negative is there wasn’t a main light in our room.

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

Oleksandr

Thank you very much. Good luck. 👍

Family

10/10

Exceptional

02 Apr 2026

Richard

Good value, nice rooms, decent all rounder

10/10

Exceptional

02 Apr 2026

Thomas

Aryan was very helpful and so friendly on reception. The room was very comfortable and spacious. Will be visiting again soon.

2/10

Poor

01 Apr 2026

Michael

Characterful hotel with well equipped rooms and in a fantastic location but has a disgraceful policy of charging guests an extra fee to to hold their bags pre-check in and post-check out.

Never encountered this at any other hotel, including other within the same chain. Holding guest bags is a minimum expectation of the complimentary service at most hotels irrespective of budget.

8/10

Excellent

01 Apr 2026

debbie

Rooms on the smaller side , but perfectly functional.

Partner

4/10

Poor

31 Mar 2026

Gary

Staff really friendly. Hotel needs some serious work to bring it up to a decent standard. Lifts didn’t for two days.

Partner

8/10

Excellent

30 Mar 2026

DAVID

Nice centrally located hotel, but still in a quiet street. Didn’t have breakfast, but everything looked good on Hôtel lobby/ restaurant. Would stay here again no problem.

Self

6/10

Pleasant

28 Mar 2026

candice

Would not say it was worth the price looks to be an old school repurposed. Beds are not comfortable very springy. And layout was odd, not even a mini fridge in the room, TV was useless not able to play Netflix or YouTube nothing

Self

10/10

Exceptional

27 Mar 2026

Judy

Really nice hotel. Staff were lovely. Roon
Very comfortable and clean. Didn’t have breakfast but had a few drinks in the bar which had great ambience.

Partner

6/10

Pleasant

26 Mar 2026

Steve

Room was clean but cold. Niceties were limited.

4/10

Poor

25 Mar 2026

Ethan

Not worth the money charged. £195 for a room. No biscuit, bottle of water. No heating in bathroom. Loud AC, lumpy bed. Nothing premium about the premium room. Booked 5 rooms and have to pay for them all individually rather than paying together so took ages. Lady who checked me in was apologetic. Don't pay for breakfast, it was not good quality at all with limited selections for the price they charge. Honestly not a good experience at all. Think they need to consider what they charge. If this was £100 maybe I wouldn't moan but to charge that much is extortionate with no added anything. Also £19 to park is insane!

Business

8/10

Excellent

25 Mar 2026

Mrs Heather Colbourn

The rooms are very dark, and the hotel does need a refurb.

6/10

Pleasant

23 Mar 2026

Steven

Lovely man on reception let us check in early and gave us an upgrade but the room was very cold, could'nt have a shower, no heating in the bathroom and heating it seems on timer so didnt come on until 6pm.... one thing i do not like is a cold room...

Staff very nice and helpful, be careful of deal on in restaurant as breakfast and evening meal for 30.00 each includes drink but
limited choice and charged me 4.00 for extra lemonade... very expensive.

Will not be going back im afraid, parking £19.00 for 24 hours so not bad for centre of Bristol.

Partner

6/10

Pleasant

23 Mar 2026

Joella

Bed was very uncomfortable, springs could be felt

6/10

Pleasant

22 Mar 2026

Matt

Staff were very helpful and allowed early check in (1:30pm). The hotel itself is ion a gorgeous building. The rooms are spacious, and my bathroom was a good size. The only issue I had was that at night the bathroom was VERY cold, and the room itself also chilly. I tried to warm it up via the air con/ heater, but it wasn't powerful enough. This did affect the quality of my sleep.

4/10

Poor

22 Mar 2026

Gemma

Nothing grand about this hotel. Run down and dilapidated with a lick of fresh paint to try cover it. Poor quality bed and pillows, thin threadbare towels, extremely unclean manky bathroom, extractor fan ran constantly with no way to turn it off. This was in an \"upgraded room\" too so I dread to think what the other rooms are like.

Location is good but I wouldn't recommend

Business

8/10

Excellent

18 Mar 2026

Michael

Great location for visiting Bristol. Hotel a little run down. Staff friendly and enthusiastic but a little bit inept. Over complex air con and heating system a particular issue.

Friends

6/10

Pleasant

17 Mar 2026

James

Table and floor not clean, crumbs and dust. Towels not in great conditions. One of the lamps were burnt, so was dark. Not soundproofing rooms. Mix of the sympathy, some nice staff others unfriendly. Parking and breakfast not included. For the UK reality not that bad. Good location if you don't want the breakfast in the hotel

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Tony

Rooms are small but adequate. Air conditioning good
Staff were helpful but there was an obvious shortage of staff on at breakfast, food running out, machine new needing servicing and top ups.
The shower curtain had some mould on it. One lift out of action so waiting times to get to 4th floor not good.
Parking is overtly expensive at £19 a day

Partner

10/10

Exceptional

15 Mar 2026

LEIGH

Only there for one night. The staff were very friendly and helpful. Room quite small but everything you needed there. Very clean and beds very comfy.

Family

8/10

Excellent

15 Mar 2026

Lee

Excellent location for the city centre and harbour side. Lovely decorated hotel and room. Worth paying a bit extra for the deluxe room - very spacious room. Only improvement could be the bed - sprung mattress so pretty hard and slightly uncomfortable. Would still recommend the hotel as very reasonably priced.

Partner

10/10

Exceptional

15 Mar 2026

john

Very nice hotel and great location close to city centre bars and restaurants

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Brian

It was exactly what we needed