Name: Holiday Inn Express Bristol City Centre
Address: South End Temple Gate House Temple Meads, Bristol, BS1 6PL, GB

2/10

Poor

19 Jul 2026

Rajendra Kumar

This place was terrible. There were no amenities available. Not even extra toilet paper, towels. They don’t refresh or clean your room. The AC was non existent. My aunt was moved 3 times due to problems with air conditioning which was never solved. The staff was rude and condescending to my family. They refused to process any kind of refund. When my aunt complained about the air con on the first day, they told her that they’ll refund her and she can go stay elsewhere. I booked this place for my father and his family members because they have medical needs for air conditioning. As a result my father and his sister suffered consequences of the heat including swollen feet, fatigue, headaches etc. they were not helpful in remedying any of their issues. They left me on hold for 30 minutes then refused to pick up the phone after.
I will be calling corporate at a later date to get a refund.

Do not waste your money staying here. It’s a disgusting place just like the staff.

Family

6/10

Pleasant

18 Jul 2026

Joana

Stayed here for one night with my special needs young daughter. The staff were all incredibly friendly and helpful. Had a relaxing night as the bed was comfortable and there was AC in the room. The room was clean and well kitted out with an iron and tea and coffee. However, the carpet was a little ropy and needs upgrading soon. Also, the bathroom had no working extractor fan so not good. Breakfast was OK - it was buffet style, warm and consistently topped up. Overall, an OK stay.

Family_with_children

10/10

Exceptional

14 Jul 2026

Alexandra

.

Self

4/10

Poor

06 Jul 2026

David

Very noisy with each room having fire doors that slammed all night behind guests going to and from their rooms. No soundproofing from within the hotel, so could here people passing in the hallway. Little sleep had.
There appeared to be what looked like cigarette ash in the shower, with the room also looking a bit dated and run down.
On the plus side, very nice staff.

Self

10/10

Exceptional

03 Jul 2026

Lynda

Hotel situated close to rail station and with good access to public transport around the city. City centre and harbourside both within easy walking distance. Hotel was clean and bed was comfortable. Air conditioning welcome addition on hot summer stay. Reception staff always pleasant and helpful. Complimentary breakfast had good range of cereals, pastries, and cooked items. Bar food hot and tasty when staying in for evening meal. Wi-fi included and tea/coffee making facilities in room. Be aware that as hotel on a busy main road, rooms can be a little noisy but did not affect my stay.

Self

8/10

Excellent

22 Jun 2026

Isobel

Excellent location for both bus and train journeys. Both run regularly from Temple Meads railway station which is just across the road. There is also a ferry service which runs from behind the station. Unfortunately there are too many steep steps down to the wharf for anyone with mobility issues.

Partner

8/10

Excellent

22 Jun 2026

Anthony

Clean comfortable, close to train station

Self

8/10

Excellent

18 Jun 2026

Anne

Easy to find, parking available, breakfast fine 😊

Self

8/10

Excellent

17 Jun 2026

Michael

.

Partner

2/10

Poor

14 Jun 2026

Rosemarie

The property needs full revamp. Carpets were stained. The AC in our room was like a heater, had to open the window which gave us noise from outside. The people passing the corridor were too loud. I had an accessible toilet but instead of being safe, i almost tripped and fell. Bath chair was broken. Drains were blocked so water overflowed. Had an awful stay and wont be booking this again. Sorry.

Partner

2/10

Poor

14 Jun 2026

Rosemarie

The property needs full revamp. Carpets were stained. The AC in our room was like a heater, had to open the window which gave us noise from outside. The people passing the corridor were too loud. I had an accessible toilet but instead of being safe, i almost tripped and fell. Bath chair was broken. Drains were blocked so water overflowed. Had an awful stay and wont be booking this again. Sorry.

Partner

4/10

Poor

14 Jun 2026

Sandie

Staff member was extremely rude. We arrived at 1.30pm and she asked did we want to become a member of hotel and said it was free. I said no as there was several people waiting. She told us to come back at 3pm to check in. I asked was there any possibility of the room being ready sooner and she raised her voice and snapped at me and said I just offered you membership and you said no. I said well you didn’t say anything about room being ready and she again shouted at me saying I told you that. At no point did she say the only way you could get into your room which was ready was to take the membership. So even though your room may be available earlier than 3pm check in they will not let you in it unless you become a hotel member. Room was clean that’s as good as it got. Bed extremely high, very hard and pillows hard and lumpy. We were awoke very early by a staff member banging on the door repeatedly until we got out of bed and answered to ask if there was a problem with our electricity, They had got the wrong room. Breakfast was okay though not very hot and toasters extremely slow so queue of people waiting to do their toast. First time at holiday inn and have to say the rude staff member ruined it for me from the start

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

A James N

Good parking £13 for the night and day, great breakfast, unfortunately the air con didn’t work in our road side room.

Partner

10/10

Exceptional

13 Jun 2026

Marion

Our room was lovely. The hotel is in a great location near the railway station. Breakfast was great.

Partner

10/10

Exceptional

09 Jun 2026

Elaine

The Holiday Inn Express, Temple Meads, Bristol is a short walk from the station which was a real bonus to us, having travelled on the train from Cornwall. I thought the price we paid was excellent value for money especially as it included breakfast. The breakfast was very good. The food was hot. The bacon and sausages were extremely good and tasty. We were given late checkout which was very good for us as we were flying out to Tenerife and our flight wasn't until 4pm.
The staff were very good especially Bethany on reception who was extremely helpful and friendly.
We will definitely stay here again.

Partner

10/10

Exceptional

08 Jun 2026

Christopher

Very polite efficient reception, great location for train and airport bus

Self

8/10

Excellent

01 Jun 2026

Leonardo

Very nice, descent, and value for your money, affordable and you can't beat how close this is from the Temple Meads Station. I see a few complaints from people about the complimentary breakfast, and I don't understand why, we are on a tour through UK and this is by far the best breakfast we've gotten, we filled ourselves so well that we didn't have to eat anything else the rest of the day, giving us time to do more stuff... Staff was very friendly specially Amber's helpful information about safety, which she gave to my wife. I would definitely stay again if I need to be in Bristol.

Partner

10/10

Exceptional

01 Jun 2026

chika

Great location, walking distance to everything and very close to the train station. Excellent breakfast.

Family

10/10

Exceptional

27 May 2026

Penny

The staff working at the counter was Amazing. They went over and above in trying to help us with our train ticket issues. They all were super friendly and helpful. I would stay there again.

Partner

6/10

Pleasant

17 May 2026

Susan

The breakfast items were cold and tasteless.

Partner

8/10

Excellent

15 May 2026

Jasmin

Breakfast good and provided soya milk because of dairy allergy.

Partner

6/10

Pleasant

13 May 2026

Patricia

Breakfast was good. Air conditioner in room didn’t work. Location good.

Partner

10/10

Exceptional

04 May 2026

John

Friendly staff. Allowed to check in early, which was great. Breakfast has a good supply fresh and hot.
Bed was on the firmer side, too hard for our liking. Close to train station.

Partner

8/10

Excellent

04 May 2026

Owen

5mins from Temple Meads Train Station.
Good WiFi.
Limited evening food menu.
Breakfast was very busy at 8.20am.
Accessible room had a weird smell but I opened the window a little and it went.
Bed was quite comfy and the room was very quiet.
Overall it was good and I woukd stay there again.

10/10

Exceptional

27 Apr 2026

Simon

Ideally located a 3 minute walk from Bristol Temple Meads Railway station.
Room was great; comfortable, sizeable and immaculate.
All staff were very helpful and welcoming.
Breakfast was great; especially the bacon but good range on offer.

Self

10/10

Exceptional

24 Apr 2026

Shaun

Good location for the old city and M Shed. Easy to walk to most places. A good free breakfast to start the day. The bed was comfortable and the bedroom quiet. Parking is in a multistory right behind the hotel.

Partner

10/10

Exceptional

05 Apr 2026

Jayme

It was just right for our brief stay between flights.

Family

8/10

Excellent

30 Mar 2026

Graeme

Lift out of order

Partner

10/10

Exceptional

22 Mar 2026

Richard

Everything you expect from holiday inn

Business

8/10

Excellent

16 Mar 2026

Tim

Just across the road from the train station which was ideal for me, as i arrived by train. Short walk into town and several restaurants. Staff were always very friendly when asked for advise. Breakfast was nice although only had scrambled eggs when i prefer fried but other cooked breakfast items were tasty.
Room was very clean and was very quiet at night.
Only disappointment was that the lift wasnt working and i was on the 4th floor and im not a fan of heights.

Self

8/10

Excellent

14 Mar 2026

Alison

Cheap and cheerful hotel, £13 parking charge, 20 parking spaces with availability on a Fri evening when we arrived at 6pm. Breakfast is included and perfectly okay.

Family_with_children

10/10

Exceptional

28 Feb 2026

Louise

The staff were fantastic. Very friendly, welcoming and helpful. Clean amenities.

Partner

4/10

Poor

22 Feb 2026

Melanie

The bed was soo uncomfortable it was extremely hard like sleeping on concrete.. when paid quite a bit of money to have a night away you'd expect the bed to be comfortable so you could get a decent nights sleep.
You can also here the traffic of cars outside and and alot of sirens from police also going by.
The breakfast was soo early for saturday morning 6.30am to 9.30am we went down about 8.30am the bacon and sausage look like theyd been sitting there for hours they were dry and tasted like cardboard. Very chewy dry bacon.

Friends

10/10

Exceptional

21 Feb 2026

Johnathon

Staff seemed to be enjoying their work, they interacted well with my child who has additional needs.

Family_with_children

8/10

Excellent

15 Feb 2026

Valeriy

Clean room
Friendly staff

Self

10/10

Exceptional

14 Feb 2026

Andrew

Excellent staff and a great hot breakfast!

Leisure Self

2/10

Poor

21 Jan 2026

Deidre

When i first checked in, there was random papers left on the desk by the previous guest. I am assuming the room was never cleaned. There was never anyone at the front desk. I only had one towel. One morning random girl walked in while I was still sleeping and then said \"sorry I thought this was my room\". Housekeeping only came on day 4 and replaced only the big towel not the two little ones. And another morning at 7:30 am the manager (I am assuming because she had a suit on) walked in without even knocking before using the keycard to open the door while I was getting dressed and started asking me random questions. I had to check out 2 nights early and find another accommodation after that because I did not feel safe there as a solo female traveler.

Business_and_leisure Self

10/10

Exceptional

18 Jan 2026

Lucy

Staff were lovely and friendly. Breakfast was good for a freebie, with croissants, toast, beans, sausages and bacon all available alongside cereals and fruit. Only issue was with the water pressure, shower was. ABIT weak and toilet took a while for cistern to refill after flushing. Three minute walk from temple meads though meant it was very convenient for travel and 15-20min to centre and to Old Vic theatre. Would stay again.

Leisure Family

8/10

Excellent

06 Jan 2026

ANTONIO

yes

6/10

Pleasant

03 Jan 2026

Andrew

The room was advertised as having a double sofa bed but only had a single which was small and uncomfortable.

Dan (the manager) kindly offered us an alternative room to reduce noise and helped us move our belongings. He also checked in with us to see if the room was quieter.

Although we were moved to the back of the hotel to reduce noise, the air conditioning unit made a continuous dripping sound and dried the air in the room too much even though it was switched off.

Staff at breakfast seemed to struggle to keep everything stocked up. The drink labelled as \"apple juice\" was more like a squash than a juice. However, the staff who were on duty (including Dan the manager) were doing the best they could.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Joe

Good location clean place and good service and good breakfast

Self

10/10

Exceptional

01 Jan 2026

Marc-Andre

Great location to train station and complete breakfast!

Leisure

10/10

Exceptional

30 Dec 2025

Anne

The staff were lovely. Friendly and attentive. The room was comfortable although it was quite cold and the AC didn't work brilliantly to warm it up. Breakfast was basic but plentiful.

Partner

8/10

Excellent

29 Dec 2025

Fiona

Breakfast was a bit chaotic but that was due to everyone coming down last minute not the staffs doing who worked hard to keep up with the demand

Partner

8/10

Excellent

24 Dec 2025

Buse

Clean room, amenities, friendly staff

Leisure Partner

6/10

Pleasant

24 Dec 2025

colin

The air conditioning was not working in my room and no other heating source.
The wardrobe,as such,was an awkward positioning in that the hangers were parallel to the wall.
Staff were okay but I would not stop here again.

Leisure Self

10/10

Exceptional

23 Dec 2025

Howard

Staff brilliant very helpful room clean breakfast good like fried eggs and plum tomatoes on menu. Heating needs fixing but i was supplied with a heater by receptionist which was brilliant. I will go back again my 4th time.

Leisure Self

8/10

Excellent

18 Dec 2025

Thomas

Dated but helpful dusts made to station. Not helpful distance to town centre though.

Partner

8/10

Excellent

14 Dec 2025

Sacha

Yes room nice and staff friendly.

Leisure Partner

6/10

Pleasant

11 Dec 2025

Emily

the bed was comfortable and the room and bathroom was a very good size, great for a weekend away. staff were incredibly friendly too. would have liked to have fresh towels everyday though. appreciated the free breakfast but felt it could have been extended to around 10/11am, would have liked more breakfast options too. however, was a great stay overall, good location too and reasonably priced compared to other hotels in the city centre

Partner

10/10

Exceptional

11 Dec 2025

Ingrid

Easy walk to shopping centre. Room, spacious, clean and functional with tea, coffee, hairdryer, iron. Really helpful staff.

Partner

10/10

Exceptional

10 Dec 2025

MRS SUZANNE

Clean room and bathroom.Very peaceful sleep in a comfy bed. Staff highly efficient and helpful. Lovely breakfast. Great location. Amazing pricing. Highly recommended

Partner

6/10

Pleasant

09 Dec 2025

Viki

Bed and pillows were hard, small bed and I could hear the pipes from the bathroom all night, it’s quite dated and could go with a makeover, didn’t have much sleep at all

Partner

8/10

Excellent

07 Dec 2025

Steven

Room clean writing desk needs mofernising

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

Clare

Reception was friendly and helpful and sorted out a new room when we mentioned we weren’t happy with first
Spot on customer service

8/10

Excellent

04 Dec 2025

David

Friendly and helpful staff,

Partner

6/10

Pleasant

01 Dec 2025

Catharine Rosa

Room cleanliness fine, bathroom sink almost didn't drain, drip after using shower, large bath towel but such a strong smell of vinegar I used a hand towel. Faulty air-conditioning unit made awful noise all night. I arrived late and assumed it was pipes (as I didn't turn the unit on) - so didn't rectify til the morning. Staff all lovely, exactly the location I needed and decent breakfast.

Business

10/10

Exceptional

29 Nov 2025

Christopher

VERY CLEAN AND STAFF EXCELLENT

Leisure Partner

10/10

Exceptional

26 Nov 2025

Jeff

Pleasant room, clean, comfortable and functional. Tea making facilities, toiletries, but no fridge. Great location: close to Temple Meads station but walkable to city centre amenities. All rates include the breakfast hot and cold buffet.

4/10

Poor

21 Nov 2025

Colin

I was in room 5 carpet and bathroom needs better cleaning room 107 next to mine must have been deaf as talking very loud and to top it off woken up at 5am with again talking loud and banging about then shower went on then at 6.25 banged the door and left couldn't go back to sleep and emergency light shining in the room not happy

Self

8/10

Excellent

17 Nov 2025

Jacqueline

Yes

10/10

Exceptional

11 Nov 2025

Iain

Clean, room and friendly saff

Leisure Partner

10/10

Exceptional

05 Nov 2025

Andrew

All very convenient

Business

10/10

Exceptional

28 Oct 2025

Zena

Great central location very close to Temple Meads Station. Staff were very friendly and welcoming and the room was very spacious with a really comfy bed

Self

8/10

Excellent

25 Oct 2025

Debbie

Everywhere was clean and well maintained.
But the lift door on the ground floor for some reason has been badly painted silver, just very random when everywhere else is ok

Friends_and_family Friends

2/10

Poor

23 Oct 2025

Hazel

Very disappointed by the overall cleanliness of the hotel. Reported a dirty sink the first day and requested housekeeping services and they never turned up. I Ended up cleaning the bathroom myself. Dirty cloths were also left in the bedroom on day two.
Reported this to front of house staff and was advised to send an email to the team which I did. I got a generic response back and the email was sign by [insert name here]. That’s how generic the response was’, they didn’t even have the respect to change the name at the bottom of the email. No really acknowledgement of my concerns and resolution of the issues flagged. I would advise to stay somewhere else. The only perk is the proximity to the train station. Have stayed here before this trip but don’t think I will return again.

Self

6/10

Pleasant

19 Oct 2025

Jeffrey

Didn’t eat it as orange juice was extremely poor quality

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Moira

I've stayed at the hotel before and pleased with everything so decided, as I was back for a family gettogether, to stay at the hotel again. Handy for train and airport bus. The room, both times, both times comfortable and clean. I would have liked to have had a safe in the room to store passport and other things. My son and his wife stayed at the hotel with me on our previous visit to Bristol and were very satisfied with everything.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Phillip

Good apart from the croissant on Friday

Partner

8/10

Excellent

18 Oct 2025

Wendy

Breakfast was very good and the room was clean with a

10/10

Exceptional

17 Oct 2025

Hilary

Location perfect for onward travel.
Staff very efficient & helpful.

Leisure Partner

10/10

Exceptional

17 Oct 2025

M

Clean and tidy and comfortable with friendly staff and good facilities

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Carole

Staff wonderful..breakfast good..location central

Leisure Friends

10/10

Exceptional

15 Oct 2025

SHIJIE

Clean and convenient.

Business_and_leisure Partner

8/10

Excellent

10 Oct 2025

Katherine

Arrived very late at night but staff were very friendly and welcoming. Breakfast was very good and room was comfortable.

Self

10/10

Exceptional

03 Oct 2025

Don

Very helpful staff

Leisure Family

10/10

Exceptional

02 Oct 2025

Robert

Hotel and room clean and comfortable but looked a bit tired from outside

Leisure Family

10/10

Exceptional

02 Oct 2025

Paul

Helpful staff, friendly atmosphere

Friends_and_family Friends

8/10

Excellent

01 Oct 2025

Natasha

The staff was so wonderful and helpful. The hotel is older/dated, but clean and comfortable. It’s very close to the train station and walking distance to the bus station. The neighbourhood was safe even when coming back late at night. Many amenities nearby.

Leisure Partner

10/10

Exceptional

01 Oct 2025

John

Only minutes from the train station. Comfortable room. Hearty breakfast. Nice enough that we stayed there twice as we headed out on a tour and when we returned.

Partner

10/10

Exceptional

01 Oct 2025

Mary

Friendly staff, clean and comfortable room

Partner

10/10

Exceptional

30 Sep 2025

frankie

Loved the convenience and breakfast buffet was good. Would definitely book again

Leisure Partner

10/10

Exceptional

26 Sep 2025

Marion

Brilliant location, close to Temple Meads Train Station and the buses. Staff were friendly and helpful and the rooms were great, clean and tidy, cleaned regularly and had all the basics covered. Breakfast was great value, good selection included cooked breakfast, pastries, yoghurt and fruit as well as cereals - set us up for the day. Would definitely return and would recommend.

Friends_and_family Friends

8/10

Excellent

24 Sep 2025

Elizabeth

Proximity to Rail & Bus

Leisure

10/10

Exceptional

22 Sep 2025

Trene

Quick check in. Convenient location.

Self

10/10

Exceptional

21 Sep 2025

Ian

Very friendly and helpful staff.
Great position close to Bristol Temple Meads station.
Helpful to have our luggage stored before and after check-in.
Good breakfast.
Plenty of places of interest to visit.

Partner

10/10

Exceptional

20 Sep 2025

Clayton

Good basic city hotel. Nothing fancy but clean and modern, with solid breakfast and cordial staff

8/10

Excellent

15 Sep 2025

Christopher

Decent hotel by Bristol Temple Meads. Convenient and clean. Friendly staff.

Partner

8/10

Excellent

15 Sep 2025

Ian

good for short stay

Very close to Temple Meads Station. Good bus connections. The hotel is fine for a short stay but no more. The room was clean though i found the bed not to my liking. Breakfast good

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Mhairi

Handy one night stopover!

Convenient location next to station with 24hr check-in. Comfy bed and secure room with Aircon. Breakfast ideal for a grab and go before the train!

Business Self

10/10

Exceptional

02 Sep 2025

ANITA

Staff so friendly and helpful

Partner

8/10

Excellent

29 Aug 2025

Jeremy

Helpful staff

Felt welcomed and comfortable.
Tv didn’t work but a team member checked the power and then the remote and eventually replaced the Tv. Very quick and efficient.
As I walk with a stick a staff member helped load my breakfast plate and on the second day remembered what I chose the previous day and asked if I wanted the same.

Very helpful indeed.

Friends_and_family Family

8/10

Excellent

29 Aug 2025

Delyth

Clean and near station

Very clean room, paid parking nearby, fair bit of traffic noise on 1st floor. Breakfast was ok but apple juice was questionable.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Jennifer

We enjoyed our stay and would recommend

Partner

4/10

Poor

21 Aug 2025

Mark

Very poor experience

The 5am fire alarm was less than ideal, and of course this was totally out of the control of the hotel. What was totally unacceptable though was the total lack of hot water! No hot water for a shower was awful and inexcusable. The bar/ lounge area was very shabby.

Partner

4/10

Poor

15 Aug 2025

Bei

Very outdated building, except super close to the train station, which is very noise too. Not recommended for family with young kids.

Leisure Family_with_children

6/10

Pleasant

13 Aug 2025

Sharan

Bed is too small

2/10

Poor

09 Aug 2025

Andrew

Poor

Rooms are not clean, air con broken

Overall very run down. Makes you feel like you're staying in a hostel

Self

6/10

Pleasant

08 Aug 2025

Joanne

Handy to train station.

Not very welcoming. Needs updating.

Partner

10/10

Exceptional

08 Aug 2025

Marguerite

The staff were amazing! They were very welcoming and helpful. My sister and I got stuck without transportation back to the hotel and the staff made sure a taxi came to pick us up. We were greeted each time we entered the reception area and always had cheerful help if we needed it. Thank you for a pleasant and comfortable stay. You are doing a great job! Loved the hot breakfast each morning and the pizza and drinks in the evening.

Leisure Family