Name: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol, BS1 6BF, GB

10/10

Exceptional

03 Aug 2026

Paul

The staff were especially helpful when I wanted to extend my stay and book the room for a day extra

8/10

Excellent

03 Aug 2026

Claire

Friendly and helpful staff

10/10

Exceptional

02 Aug 2026

Hugh

Very helpful receptionist, hotel perfect for our requirements

10/10

Exceptional

01 Aug 2026

Carly

Clean room comfy beds staff great. Location really good. Breakfast average but fine

10/10

Exceptional

31 Jul 2026

Jason

Good location. Comfy beds and pillows. Very clean.

8/10

Excellent

27 Jul 2026

Paul

Location was good for the station and visiting the city and waterways. staff helpful, breakfast ok

6/10

Pleasant

23 Jul 2026

james

Overall good. Nice clean room but shower was disappointing. Very low pressure and temp was difficult to control because of the delay of temp change. Breakfast was disappointing. Had to ask for bacon as it had run out. Only standard offering and no fried eggs! Poor selection of pastries too. Only free coffee is in the restaurant although there is a costa coffee machine in lobby but guests have to pay. Don't know if it was just on our stay but there was no milk in costa machine. Handy location though with Cabot circus less than 10 min walk away. Would I stay here again? For the price I paid, no.

8/10

Excellent

18 Jul 2026

David

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8/10

Excellent

28 Jun 2026

Antony

The hotel was ok and staff great. £22 for parking was excessive though. Apart from that it was fine

Partner

8/10

Excellent

25 Jun 2026

Charles

It was beat

Self

8/10

Excellent

21 Jun 2026

julie

Nice comftable bed, good shower.
Shame the TV wasn’t a smart TV
Nice breakfast

10/10

Exceptional

20 Jun 2026

Preeti

Great

10/10

Exceptional

20 Jun 2026

Lucy

Great location, easy access to train and centre, lovely hotel and bar/restaurant

Partner

8/10

Excellent

17 Jun 2026

Yang Kee Stella

Clean room. Apart from the conditioner not being topped-up in the bathroom, everything was in place. Staff were polite and friendly at reception and at breakfast. The breakfast meal was well laid out. Plentiful and good variety. Location was close to station and very convenient for the city centre. I would recommend.

Family

8/10

Excellent

14 Jun 2026

Alistair

Location: Excellent
Car parking: Very good though price was a bit steep
Food: restaurant is a bit limited in their offerings. Breakfast lacked waffles despite waffles being on posters.
Room: Good
Facilities: Good

Anything terrible? It was a heat wave and the aircon would have been a blessed relief. But the aircon only managed to cool the room to 26 on night 1. 25 on night 2 and for night 3 it reached 23. On the morning that we left it was 21.

6/10

Pleasant

12 Jun 2026

Elizabeth

The hotel is lovely and comfortable and within easy walking distance of Temple Meads train station. There was a fridge in my room which is useful. I was disappointed that there was no complimentary water in the room. Breakfast was excellent but no muesli. Little things but you expect these at a Hilton and one of the reasons to stay here but maybe not anymore!

Self

6/10

Pleasant

08 Jun 2026

Sarah

We chose the Hilton hotel for our honeymoon stay, the room was spacious and there were some lovely touches like the swans made from towels.
It would have been lovely to relax in the evening by watching TV in bed but the television wasn't working we were told this would be fixed whilst we were out but it didn't happen.However we did have the option to change rooms and we were given free complementary breakfast for the inconvenience.
Room was clean in general bathroom could have been cleaner as a few stray hairs were on the walls of the shower.
Overall we did enjoy our time in Bristol and bath but will probably stay somewhere else next time.

Partner

6/10

Pleasant

04 Jun 2026

ANSIL

General amenities were basic and didn't reflect a 4 star property. Food options for breakfast lacked variety. Room was noisy with limited insulation from outdoor noises.

Partner

8/10

Excellent

02 Jun 2026

Mehmet

Good place to stay

8/10

Excellent

01 Jun 2026

Steven

Welcoming and helpful staff. Clean comfortable room.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Adam

Brilliant staff and service

Self

10/10

Exceptional

30 May 2026

OZNUR

clean room was good staff was helpfull

Friends_and_family Family

10/10

Exceptional

26 May 2026

Marilee

The staff were incredibly helpful and friendly. They offered suggestions for transportation and ways to navigate the city. They made sure my stay was comfortable.

8/10

Excellent

23 May 2026

Linda

Breakfast was reasonably priced. Good location.

Partner

10/10

Exceptional

17 May 2026

Leonardus

The reception staff were very efficient and friendly. The buffet breakfast was tasty and plentiful. My room was very comfortable, clean and functional, although I felt it was a bit dark (perhaps better/more lighting would help). The AC in the room was excellent.

Self

6/10

Pleasant

13 May 2026

Gillian

Not ur typical Hilton standards a bit old style but good price for walking distance to train and central area. Average food .

8/10

Excellent

12 May 2026

Iain

.

8/10

Excellent

11 May 2026

Daniel

my standard is a Premier Inn, so the question, was it noticeably better than a typical premier inn, came back with a no, about the same, in fact the breakfast wasn't as good, only 1 coffee machine, bedroom ok, but with rock hard mattress (not great for a side sleeper), Room on ground floor onto the street which isn't great, nowhere to hang your towel, door stop missing with the screw hanging out of the bathroom floor to stub your toe on. It wasn't worth the extra money. It was okay, it was nice, it was fine, and better than a travellodge but that's not much of a yardstick. Next time I would go premier inn in bristol and save the cash.

Business Self

10/10

Exceptional

08 May 2026

MR P P

Breakfast was excellent.
I liked the safe and the fridge in the room.
A couple of things about the room could be improved:
1. Add a little rubber stopper to the handle of the door into the bathroom. Very small, nearly invisible but would prevent the door banging into the bathroom wall.
2. The top left hand drawer of the little table was not very well put together and seemed in danger of falling apart when opened.
This is really information for the hotel rather than for other travellers.

Self

6/10

Pleasant

04 May 2026

Leela

Nice hotel in convenient location - but in need of an update. Furniture in room looked very well used.

Self

10/10

Exceptional

04 May 2026

Gerry

Rarely would I comment on a hotel, but this one exceeded my expectations. Central, clean, rooms had everything I needed. However, the reception staff stole the show for me, so friendly and informative.

Partner

8/10

Excellent

03 May 2026

James

Went down for breakfast around 10am, and a lot of items were running out, the hot drinks machine were broken, so could only have hot water from a flask which also ran out. The flask said \"coffee\", so it wasn't clear that was just hot water.

Partner

8/10

Excellent

03 May 2026

Martin

Second stay, good experience and convenient location

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Li

Location is convenient for both bus and train travel. Has a nice grassy area right outside the hotel. The hotel itself is fairly basic.

My real problem is with the small fridge provided. It turns out that the fridge has a big hole (about 1\" in diameter) on its door. The hole is due to the removal of something that was supposed to be there, perhaps a temperature adjustment knob. So it is obvious that it's not going to keep anything cold. It's very frustrating because either you don't provide a fridge, or you provide one that functions. By providing one that does not function, you make the client waste money and time to purchase food that's going to go bad.

Self

8/10

Excellent

01 May 2026

Carole

The bedroom and bathroom were clean and the bed and pillows were very comfortable with nice linen. Breakfast was good.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Muneeb

It was perfect :) staff were so nice and made it special for my wedding :) best service ever!

Partner

10/10

Exceptional

24 Apr 2026

Ben

The staff were really friendly and the room and location were perfect for our needs

Partner

10/10

Exceptional

23 Apr 2026

Tracy

N/A

Partner

8/10

Excellent

22 Apr 2026

Jacqueline

Breakfast OK. I don’t recommend the evening meals.

Partner

8/10

Excellent

20 Apr 2026

Yuen Ting

The room was clean when we arrived. My partner was not well so we ordered food from the hotel's restaurant. Our tray from the restaurant, however, was not cleared away after room service and we had to bring it down. But other than that the room was decent.

Partner

10/10

Exceptional

19 Apr 2026

Judith

Great stay, very helpful staff and everywhere very clean and well looked after

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Audrey

Staff welcoming and helpful! Room clean and tidy. Staff very polite and helpful. Did have a problem with control for hot and cold water in shower!

Self

10/10

Exceptional

17 Apr 2026

Jennifer

All good. Staff pleasant and helpful. Delicious breakfast, great coffee.

Partner

6/10

Pleasant

15 Apr 2026

John

OK hotel, friendly staff. No hot water in my room.

Self

10/10

Exceptional

14 Apr 2026

Leon

.

Self

10/10

Exceptional

11 Apr 2026

Gavin

Great location for central Bristol, clean comfortable room and amenities plus friendly staff. Good breakfast.

Self

10/10

Exceptional

09 Apr 2026

CHRISTOPHER

Easy stay

10/10

Exceptional

06 Apr 2026

Robert

.

Partner

8/10

Excellent

03 Apr 2026

Kwok wing

Parking is goood

Self

8/10

Excellent

03 Apr 2026

J M

The breakfast menu is great and the staff in the restraunt are very friendly. Room is clean and the hotel is easily walkable to city centre.

Business

10/10

Exceptional

02 Apr 2026

Lloyd Simon James

Clean , staff

Business

10/10

Exceptional

02 Apr 2026

Catherine

Clean and convenient

Business

6/10

Pleasant

29 Mar 2026

Anna

Air con did not work in room 221
So hot in room!

8/10

Excellent

29 Mar 2026

Pat

Clean comfortable room. Helpful staff, good breakfast.

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Rochelle

Comfy bed

10/10

Exceptional

24 Mar 2026

Gemma

Clean room,

10/10

Exceptional

18 Mar 2026

Anne

Well appointed room, clean laundry room with newwasher and dryer available, excellent breakfast but most of all, friendly, responsive and helpful front desk staff.

Partner

6/10

Pleasant

15 Mar 2026

Ian

Generally shambolic… check-in not smooth, bed not made properly, but worst of all was breakfast. Not enough tables, coffee machines kept malfunctioning, no eggs apart from scrambled and the bacon was like cardboard. Unfortunately the breakfast seemed to be run by good hearted but overworked kids. Can’t blame them, management obviously poor.
For £140+ per night this is frankly poor value.

Self

10/10

Exceptional

06 Mar 2026

Helen

Lovely hotel..

10/10

Exceptional

02 Mar 2026

Paul

Great stay

4/10

Poor

02 Mar 2026

Alice

Location was good, parking nearby was handy. My room was located behind the lifts. The walls were so thin, it sounded like a tube was passing next to the room - on a Saturday night, there were hundreds of lift journeys all through the night, I think 4am-5am was the only hour I could sleep. Totally unfit for purpose and cost £160 without breakfast.

The room itself was fine, more tired than other garden inn’s I’ve stayed in - plus there was someone’s leftover Chinese in the mini fridge. Not my favourite stay to say the least.

8/10

Excellent

23 Feb 2026

Steven

Yes

10/10

Exceptional

23 Feb 2026

JANE

Clean comfortable room very friendly staff.good location .breakfast very good

Self

6/10

Pleasant

21 Feb 2026

Hadassa

Room was clean but quite basic and small

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Lucy

Good location

Family_with_children

10/10

Exceptional

20 Feb 2026

Alison

From arrival to departure my stay was perfect. The gentleman on receptionist was sonprofessional and friendly. My room was spotkess and quiet. The bar was ambient and the quality of wine very good. Would definitely stay in this hotel again.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Ian

Only a few issues.
No hot chocolate in the room. Most hotels do.
TV was not working in that the screen was very dark.
My son next door found the room to hot but ours was pretty cold

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Fatouma

Wonderful staffs, very clean and the breakfast was so delicious with a lots of varieties. I & my daughter were delighted, with our first experience in bristol.😊

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Sandra

Everyone was helpful and friendly

Partner

8/10

Excellent

09 Feb 2026

Laura

Good stay, clean room

Very poor hot water in basin - only warm not hot. Took absolutely ages running and wasting water until it was only warm

Partner

10/10

Exceptional

09 Feb 2026

Sara

Great experience - staff friendly
Bed was huge and so comfortable
Powerful shower
Will definitely recommend to friends 🙂

8/10

Excellent

02 Feb 2026

Shaileshbhai

Friendly staff, clean room, very good location.

8/10

Excellent

02 Feb 2026

Sarah

Very clean, comfortable bed, great shower, pleasant, helpful staff.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Keith

Stayed here before, and, still perfect.
Same friendly face at reception, chatty and made welcome.
Breakfast was plentiful and fresh.
Clean, quite room with a very good shower.
Booked again for a future stay.

8/10

Excellent

22 Jan 2026

Jason

Great breakfast

10/10

Exceptional

18 Jan 2026

Arran

Very friendly and helpful staff, room was clean.

10/10

Exceptional

31 Dec 2025

Robert

It’s near the train station, so prefect for trains and airport flyer bus…

Self

10/10

Exceptional

29 Dec 2025

Geoffrey

Very nice hotel, staff very friendly and helpful

10/10

Exceptional

23 Dec 2025

Alaska

Rooms were beautiful, so clean and great lighting, really good location and overall brilliant stay!

Partner

10/10

Exceptional

21 Dec 2025

Steve

Clean room

Partner

8/10

Excellent

21 Dec 2025

Joanne

Breakfast area was poorly laid out. Seating was too close together, the bread was placed beyond the main section (which was cramped), and past the queue of people coming in. Food choices weren’t made obvious and items weren’t refreshed. We also had to wipe down our own crummy seat and get our own cutlery.
The bed was very comfortable and had an iron and hair dryer.
At 3am in the morning, I went reception to ask for water as on check in, I could see other guests being given bottled water. I was told I could purchase this as the water was only for Hilton members. I found this quite disappointing as I wasn’t asking for much.
Location was 10mins from city centre which was convenient.
Parking on arrival was not straightforward as most of the charging stations were out of order.

Partner

10/10

Exceptional

20 Dec 2025

Lorna

Room was super clean, check in and out was quick and easy. Parking on site and great breakfast!

Business Partner

6/10

Pleasant

13 Dec 2025

Andrew

Room was clean and well fitted out. Staff were friendly and helpful.

Shower has huge temperature fluctuations from luke warm to scolding hot, without changing the position.

HGI used to have one of the best breakfasts in Bristol, but the changes have made it one of the weakest.

Coffee used to be brought to the table, 2 or 3 cups in a pot. Now there are queues to get average coffee from the machine.

The pastries have dropped in quality and they have got rid of the waffle maker, which used to be a real selling point.

Business_and_leisure Self

4/10

Poor

10 Dec 2025

Daniel

Carpet was dirty , tv didn’t work , phone in the room didn’t work and wasn’t plugged in .

Business Self

2/10

Poor

08 Dec 2025

Barry

We were extremely disappointed with our stay in the Hilton Garden Inn Bristol City Centre Hotel for two nights 5 - 7 December. The hotel does not at all live up to its 4 star rating and is overpriced. It is probably the worst hotel we have stayed in for many years.
There was no drinking water in the room. When we raised this at reception, we were told you needed to be a Hilton Honour member to receive it! Even a basic b&b provides water in the room as standard and we need this to take medication!
The breakfast was a very poor quality buffet, the dinner menu was very limited and was such poor quality, drinks from the bar over-priced, £15 for a glass of Malbec!! There were not even biscuits provided with the tea making facilities in the room. The car parking facility was extortionate at £20/day. Even umbrellas which were provided by the hotel were rented at £2 for 48 hours!! It's a money-making operation.
The service was indifferent and most of the staff were extremely young and inexperienced.
Our room was not made up for the second night........ the beds had not been made and the wash basin in the shower room not cleaned.
The overall experience was as if we were staying in a much cheaper 2 star hotel not a 4 star hotel. This hotel does a dis-service to the international Hilton brand name.
Avoid like the plague!!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Andrew

Yes

Partner

10/10

Exceptional

06 Dec 2025

Verified traveler

Suburb location

10/10

Exceptional

04 Dec 2025

Colin

Good food

Business

4/10

Poor

30 Nov 2025

Alan

Room: heating not working, adjoining fire door slammed shut noisily when used through the night interrupting sleep, cheap shower hose means the shower head can only point at the shower wall and cannot be used properly

8/10

Excellent

28 Nov 2025

Roy

Staff were good

6/10

Pleasant

26 Nov 2025

TAM

Room badly designed, bed too big for room, no hooks or other hanging near to door, bathroom cramped, ie had to close door to reach the loo, no bin near tea making for used stuff, not enough tea and coffee packs.
Poor lighting, nothing good anywhere for reading.
No easy chair with reading light.
TV dim.
Good points, airy open stairway, key card worked, bed large but comfortable, heating ok, but unable to change despite thermostat.

Partner

8/10

Excellent

22 Nov 2025

CATHY

Comfy bed, quiet room and friendly staff. Would have been 5* but I found the bar/restaurant menu limited (few ‘fresh’ veg options). The kitchen did prepare me a side salad when I asked but it was an additional £8+ charge. All very tasty though and breakfast was great.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Tracey

Staff were all helpful the hotel was very clean our room was spotless and breakfast was superb. Very close to the train station and a short walk to the city centre. Great hotel

Leisure Friends

8/10

Excellent

10 Nov 2025

Irene

Very comfortable stay. Bed was comfortable. No bath available in the rooms apparently and shower room was basic but functional and clean. Breakfast again basic but nice quality and so refreshing to see products in glass dispensers rather than mountains of plastic waste from sachets. My room (134) had a faulty window seal which meant noise from the road outside was a nuisance.

Self

10/10

Exceptional

07 Nov 2025

James

Great location to temple meads however I drove and although

6/10

Pleasant

06 Nov 2025

Nicholas

Was fine for what I needed but it was a really noisy room, you could hear what appeared to be all the waste pipes all through the night.

Business

10/10

Exceptional

03 Nov 2025

William

Excellent location, really friendly staff and nice room.

Leisure Family

8/10

Excellent

03 Nov 2025

Jim

Breakfast staff and reception were excellent.
Cleaning staff very polite

Friends_and_family Friends

6/10

Pleasant

02 Nov 2025

Ben

Our air-con wasn’t working on the first night. Woke up roasting at 3am with the thermostat showing 25 degrees. We struggled to get back to sleep. Explained this to staff and they let us know they have 24 hour service. We are hardly going to get up and dressed at 3am to go to reception and have an engineer fix our air-con. The mini fridge was also not working. Even then changing rooms at that time of night would be unrealistic. We managed to get free breakfast for one morning but this was only because we asked. The breakfast was good.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Viv

Lovely clean room comfy bed no noise.
Close to amenities

Partner